---
_id: '4700'
author:
- first_name: Jorg
full_name: Becker, Jorg
last_name: Becker
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Ralf
full_name: Knackstedt, Ralf
last_name: Knackstedt
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
- first_name: Jens
full_name: Pöppelbuss, Jens
last_name: Pöppelbuss
citation:
ama: Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuss J. Bridging
the gap between manufacturing and service through IT-based boundary objects. IEEE
Transactions on Engineering Management. 2013;(3):468--482. doi:10.1109/TEM.2012.2214770
apa: Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., &
Pöppelbuss, J. (2013). Bridging the gap between manufacturing and service through
IT-based boundary objects. IEEE Transactions on Engineering Management,
(3), 468--482. https://doi.org/10.1109/TEM.2012.2214770
bibtex: '@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuss_2013, title={Bridging
the gap between manufacturing and service through IT-based boundary objects},
DOI={10.1109/TEM.2012.2214770},
number={3}, journal={IEEE Transactions on Engineering Management}, author={Becker,
Jorg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller,
Oliver and Pöppelbuss, Jens}, year={2013}, pages={468--482} }'
chicago: 'Becker, Jorg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver
Müller, and Jens Pöppelbuss. “Bridging the Gap between Manufacturing and Service
through IT-Based Boundary Objects.” IEEE Transactions on Engineering Management,
no. 3 (2013): 468--482. https://doi.org/10.1109/TEM.2012.2214770.'
ieee: J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuss,
“Bridging the gap between manufacturing and service through IT-based boundary
objects,” IEEE Transactions on Engineering Management, no. 3, pp. 468--482,
2013.
mla: Becker, Jorg, et al. “Bridging the Gap between Manufacturing and Service through
IT-Based Boundary Objects.” IEEE Transactions on Engineering Management,
no. 3, 2013, pp. 468--482, doi:10.1109/TEM.2012.2214770.
short: J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss,
IEEE Transactions on Engineering Management (2013) 468--482.
date_created: 2018-10-12T08:31:02Z
date_updated: 2022-01-06T07:01:19Z
doi: 10.1109/TEM.2012.2214770
extern: '1'
issue: '3'
keyword:
- Action research
- boundary spanning
- business process management (BPM)
- service blueprinting
- service networks
language:
- iso: eng
page: 468--482
publication: IEEE Transactions on Engineering Management
publication_identifier:
isbn:
- 0018-9391
issn:
- '00189391'
status: public
title: Bridging the gap between manufacturing and service through IT-based boundary
objects
type: journal_article
user_id: '72849'
year: '2013'
...
---
_id: '47907'
author:
- first_name: Daniel
full_name: Reimsbach, Daniel
id: '100169'
last_name: Reimsbach
citation:
ama: 'Reimsbach D. Pro forma earnings disclosure: the effects of non-GAAP earnings
and earnings-before on investors’ information processing. Journal of Business
Economics. 2013;84(4):479-515. doi:10.1007/s11573-013-0688-y'
apa: 'Reimsbach, D. (2013). Pro forma earnings disclosure: the effects of non-GAAP
earnings and earnings-before on investors’ information processing. Journal
of Business Economics, 84(4), 479–515. https://doi.org/10.1007/s11573-013-0688-y'
bibtex: '@article{Reimsbach_2013, title={Pro forma earnings disclosure: the effects
of non-GAAP earnings and earnings-before on investors’ information processing},
volume={84}, DOI={10.1007/s11573-013-0688-y},
number={4}, journal={Journal of Business Economics}, publisher={Springer Science
and Business Media LLC}, author={Reimsbach, Daniel}, year={2013}, pages={479–515}
}'
chicago: 'Reimsbach, Daniel. “Pro Forma Earnings Disclosure: The Effects of Non-GAAP
Earnings and Earnings-before on Investors’ Information Processing.” Journal
of Business Economics 84, no. 4 (2013): 479–515. https://doi.org/10.1007/s11573-013-0688-y.'
ieee: 'D. Reimsbach, “Pro forma earnings disclosure: the effects of non-GAAP earnings
and earnings-before on investors’ information processing,” Journal of Business
Economics, vol. 84, no. 4, pp. 479–515, 2013, doi: 10.1007/s11573-013-0688-y.'
mla: 'Reimsbach, Daniel. “Pro Forma Earnings Disclosure: The Effects of Non-GAAP
Earnings and Earnings-before on Investors’ Information Processing.” Journal
of Business Economics, vol. 84, no. 4, Springer Science and Business Media
LLC, 2013, pp. 479–515, doi:10.1007/s11573-013-0688-y.'
short: D. Reimsbach, Journal of Business Economics 84 (2013) 479–515.
date_created: 2023-10-10T09:17:34Z
date_updated: 2023-10-30T11:36:45Z
department:
- _id: '186'
- _id: '815'
doi: 10.1007/s11573-013-0688-y
intvolume: ' 84'
issue: '4'
keyword:
- Economics and Econometrics
- Business and International Management
language:
- iso: eng
page: 479-515
publication: Journal of Business Economics
publication_identifier:
issn:
- 0044-2372
- 1861-8928
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: 'Pro forma earnings disclosure: the effects of non-GAAP earnings and earnings-before
on investors’ information processing'
type: journal_article
user_id: '21810'
volume: 84
year: '2013'
...
---
_id: '47911'
abstract:
- lang: eng
text: ABSTRACTThis study examines how the disclosure
of negative sustainability‐related incidents affects the investment‐related judgments
of decision‐makers. Participants in a sequential 2 × 2 between‐subjects experiment
first received a company's financial information before viewing additional sustainability
information (by the company and by a non‐governmental organization (NGO); with
and without negative disclosure). Results indicate that self‐reporting of negative
incidents does not affect decision‐makers’ stock price estimates and investment
decisions compared with judgments based on financial information only. However,
third‐party disclosure of these incidents by a NGO has a negative affect on these
investment‐related judgments. Furthermore, the magnitude of the NGO reporting
effect depends on whether the company itself simultaneously reports these incidents.
Thus, disclosing negative incidents in sustainability reporting could lose some
of its apparent stigma. Instead of avoiding negative reporting altogether, managers
might use it as a risk mitigation tool in their reporting strategy. The results
also emphasize the power of the often‐mentioned ‘watchdog’ function of NGOs acting
as stakeholder advocates. Copyright © 2013 John Wiley & Sons, Ltd and ERP
Environment
author:
- first_name: Daniel
full_name: Reimsbach, Daniel
id: '100169'
last_name: Reimsbach
- first_name: Rüdiger
full_name: Hahn, Rüdiger
last_name: Hahn
citation:
ama: Reimsbach D, Hahn R. The Effects of Negative Incidents in Sustainability Reporting
on Investors’ Judgments–an Experimental Study of Third‐party Versus Self‐disclosure
in the Realm of Sustainable Development. Business Strategy and the Environment.
2013;24(4):217-235. doi:10.1002/bse.1816
apa: Reimsbach, D., & Hahn, R. (2013). The Effects of Negative Incidents in
Sustainability Reporting on Investors’ Judgments–an Experimental Study of Third‐party
Versus Self‐disclosure in the Realm of Sustainable Development. Business Strategy
and the Environment, 24(4), 217–235. https://doi.org/10.1002/bse.1816
bibtex: '@article{Reimsbach_Hahn_2013, title={The Effects of Negative Incidents
in Sustainability Reporting on Investors’ Judgments–an Experimental Study of Third‐party
Versus Self‐disclosure in the Realm of Sustainable Development}, volume={24},
DOI={10.1002/bse.1816}, number={4},
journal={Business Strategy and the Environment}, publisher={Wiley}, author={Reimsbach,
Daniel and Hahn, Rüdiger}, year={2013}, pages={217–235} }'
chicago: 'Reimsbach, Daniel, and Rüdiger Hahn. “The Effects of Negative Incidents
in Sustainability Reporting on Investors’ Judgments–an Experimental Study of Third‐party
Versus Self‐disclosure in the Realm of Sustainable Development.” Business Strategy
and the Environment 24, no. 4 (2013): 217–35. https://doi.org/10.1002/bse.1816.'
ieee: 'D. Reimsbach and R. Hahn, “The Effects of Negative Incidents in Sustainability
Reporting on Investors’ Judgments–an Experimental Study of Third‐party Versus
Self‐disclosure in the Realm of Sustainable Development,” Business Strategy
and the Environment, vol. 24, no. 4, pp. 217–235, 2013, doi: 10.1002/bse.1816.'
mla: Reimsbach, Daniel, and Rüdiger Hahn. “The Effects of Negative Incidents in
Sustainability Reporting on Investors’ Judgments–an Experimental Study of Third‐party
Versus Self‐disclosure in the Realm of Sustainable Development.” Business Strategy
and the Environment, vol. 24, no. 4, Wiley, 2013, pp. 217–35, doi:10.1002/bse.1816.
short: D. Reimsbach, R. Hahn, Business Strategy and the Environment 24 (2013) 217–235.
date_created: 2023-10-10T09:18:58Z
date_updated: 2023-10-30T11:37:18Z
department:
- _id: '186'
- _id: '815'
doi: 10.1002/bse.1816
intvolume: ' 24'
issue: '4'
keyword:
- Management
- Monitoring
- Policy and Law
- Strategy and Management
- Geography
- Planning and Development
- Business and International Management
language:
- iso: eng
page: 217-235
publication: Business Strategy and the Environment
publication_identifier:
issn:
- 0964-4733
- 1099-0836
publication_status: published
publisher: Wiley
status: public
title: The Effects of Negative Incidents in Sustainability Reporting on Investors’
Judgments–an Experimental Study of Third‐party Versus Self‐disclosure in the Realm
of Sustainable Development
type: journal_article
user_id: '21810'
volume: 24
year: '2013'
...
---
_id: '20863'
abstract:
- lang: eng
text: This article examines and extends research on the relation between the capital
asset pricing model market beta, accounting risk measures and macroeconomic risk
factors. We employ a beta decomposition approach that nests competing models with
different business risk proxies and allows to frame cross-model comparison. Because
model tests require estimated independent variables resulting in measurement error,
we empirically estimate three comparable model specifications with instrumental
variable estimators and for the first time provide thorough instrument diagnostics
in this setting. Correcting for the heretofore neglected weak instruments problem
we find that growth risk (i.e., the risk of firm sales variations that are inconsistent
with the market wide trends), is the business risk that explains cross-sectional
variations in market beta best.
article_type: original
author:
- first_name: Tobias
full_name: Schlueter, Tobias
last_name: Schlueter
- first_name: Sönke
full_name: Sievers, Sönke
id: '46447'
last_name: Sievers
citation:
ama: 'Schlueter T, Sievers S. Determinants of market beta: the impacts of firm-specific
accounting figures and market conditions. Review of Quantitative Finance and
Accounting (VHB-JOURQUAL 4 Ranking B). 2013;(3):535-570. doi:10.1007/s11156-013-0352-1'
apa: 'Schlueter, T., & Sievers, S. (2013). Determinants of market beta: the
impacts of firm-specific accounting figures and market conditions. Review of
Quantitative Finance and Accounting (VHB-JOURQUAL 4 Ranking B), 3,
535–570. https://doi.org/10.1007/s11156-013-0352-1'
bibtex: '@article{Schlueter_Sievers_2013, title={Determinants of market beta: the
impacts of firm-specific accounting figures and market conditions}, DOI={10.1007/s11156-013-0352-1},
number={3}, journal={Review of Quantitative Finance and Accounting (VHB-JOURQUAL
4 Ranking B)}, author={Schlueter, Tobias and Sievers, Sönke}, year={2013}, pages={535–570}
}'
chicago: 'Schlueter, Tobias, and Sönke Sievers. “Determinants of Market Beta: The
Impacts of Firm-Specific Accounting Figures and Market Conditions.” Review
of Quantitative Finance and Accounting (VHB-JOURQUAL 4 Ranking B), no. 3 (2013):
535–70. https://doi.org/10.1007/s11156-013-0352-1.'
ieee: 'T. Schlueter and S. Sievers, “Determinants of market beta: the impacts of
firm-specific accounting figures and market conditions,” Review of Quantitative
Finance and Accounting (VHB-JOURQUAL 4 Ranking B), no. 3, pp. 535–570, 2013,
doi: 10.1007/s11156-013-0352-1.'
mla: 'Schlueter, Tobias, and Sönke Sievers. “Determinants of Market Beta: The Impacts
of Firm-Specific Accounting Figures and Market Conditions.” Review of Quantitative
Finance and Accounting (VHB-JOURQUAL 4 Ranking B), no. 3, 2013, pp. 535–70,
doi:10.1007/s11156-013-0352-1.'
short: T. Schlueter, S. Sievers, Review of Quantitative Finance and Accounting (VHB-JOURQUAL
4 Ranking B) (2013) 535–570.
date_created: 2021-01-05T09:28:36Z
date_updated: 2026-04-09T08:02:58Z
department:
- _id: '275'
doi: 10.1007/s11156-013-0352-1
extern: '1'
issue: '3'
jel:
- C36
- G11
- G12
keyword:
- CAPM
- Cost of capital
- Accounting beta
- Intrinsic business risk
- Growth risk
- Instrumental variables
language:
- iso: eng
main_file_link:
- url: https://link.springer.com/article/10.1007/s11156-013-0352-1
page: 535-570
publication: Review of Quantitative Finance and Accounting (VHB-JOURQUAL 4 Ranking
B)
publication_identifier:
issn:
- 0924-865X
- 1573-7179
publication_status: published
quality_controlled: '1'
status: public
title: 'Determinants of market beta: the impacts of firm-specific accounting figures
and market conditions'
type: journal_article
user_id: '115848'
year: '2013'
...
---
_id: '4706'
abstract:
- lang: eng
text: Purpose – The purpose of this paper is to show how to employ complex event
processing (CEP) for the observation and management of business processes. It
proposes a conceptual architecture of BPM event producer, processor, and consumer
and describes technical implications for the application with standard software
in a perfect order scenario. Design/methodology/approach – The authors discuss
business process analytics as the technological background. The capabilities of
CEP in a BPM context are outlined an architecture design is proposed. A sophisticated
proof-of-concept demonstrates its applicability. Findings – The results overcome
the separation and data latency issues of process controlling, monitoring, and
simulation. Distinct analyses of past, present, and future blur into a holistic
real-time approach. The authors highlight the necessity for configurable event
producer in BPM engines, process event support in CEP engines, a common process
event format, connectors to visualizers, notifiers and return channels to the
BPM engine. Research limitations/implications – Further research will thoroughly
evaluate the approach in a variety of business settings. New concepts and standards
for the architecture's building blocks will be needed to improve maintainability
and operability. Practical implications – Managers learn how CEP can yield insights
into business processes' operations. The paper illustrates a path to overcome
inflexibility, latency, and missing feedback mechanisms of current process modeling
and control solutions. Software vendors might be interested in the conceptualization
and the described needs for further development. Originality/value – So far, there
is no commercial CEP-based BPM solution which facilitates a round trip from insight
to action as outlines. As major software vendors have begun developing solutions
(BPM/BPA solutions), this paper will stimulate a debate between research and practice
on suitable design and technology.
author:
- first_name: Christian
full_name: Janiesch, Christian
last_name: Janiesch
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
citation:
ama: 'Janiesch C, Matzner M, Müller O. Beyond process monitoring: A proof-of-concept
of event-driven business activity management. Business Process Management Journal.
2012;(4):625--643. doi:10.1108/14637151211253765'
apa: 'Janiesch, C., Matzner, M., & Müller, O. (2012). Beyond process monitoring:
A proof-of-concept of event-driven business activity management. Business Process
Management Journal, (4), 625--643. https://doi.org/10.1108/14637151211253765'
bibtex: '@article{Janiesch_Matzner_Müller_2012, title={Beyond process monitoring:
A proof-of-concept of event-driven business activity management}, DOI={10.1108/14637151211253765},
number={4}, journal={Business Process Management Journal}, author={Janiesch, Christian
and Matzner, Martin and Müller, Oliver}, year={2012}, pages={625--643} }'
chicago: 'Janiesch, Christian, Martin Matzner, and Oliver Müller. “Beyond Process
Monitoring: A Proof-of-Concept of Event-Driven Business Activity Management.”
Business Process Management Journal, no. 4 (2012): 625--643. https://doi.org/10.1108/14637151211253765.'
ieee: 'C. Janiesch, M. Matzner, and O. Müller, “Beyond process monitoring: A proof-of-concept
of event-driven business activity management,” Business Process Management
Journal, no. 4, pp. 625--643, 2012.'
mla: 'Janiesch, Christian, et al. “Beyond Process Monitoring: A Proof-of-Concept
of Event-Driven Business Activity Management.” Business Process Management
Journal, no. 4, 2012, pp. 625--643, doi:10.1108/14637151211253765.'
short: C. Janiesch, M. Matzner, O. Müller, Business Process Management Journal (2012)
625--643.
date_created: 2018-10-12T08:36:51Z
date_updated: 2022-01-06T07:01:19Z
doi: 10.1108/14637151211253765
extern: '1'
issue: '4'
keyword:
- Architecture
- Business activity monitoring
- Business process management
- Business process re-engineering
- Complex event processing
- Computer software
- Standard software
page: 625--643
publication: Business Process Management Journal
publication_identifier:
isbn:
- '1020120096'
issn:
- '14637154'
status: public
title: 'Beyond process monitoring: A proof-of-concept of event-driven business activity
management'
type: journal_article
user_id: '72849'
year: '2012'
...
---
_id: '1120'
abstract:
- lang: eng
text: 'SCM is a simple, modular and flexible system for web monitoring and customer
interaction management. In our view, its main advantages are the following: It
is completely web based. It combines all technologies, data, software agents and
human agents involved in the monitoring and customer interaction process. It can
be used for messages written in any natural language. Although the prototype of
SCM is designed for classifying and processing messages about mobile-phone related
problems in social networks, SCM can easily be adapted to other text types such
as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses
linguistic technologies to classify messages and recognize paraphrases of product
names. For two reasons, product name paraphrasing plays a major role in SCM: First,
product names typically have many, sometimes hundreds or thousands of intralingual
paraphrases. Secondly, product names have interlingual paraphrases: The same products
are often called or spelt differently in different countries and/or languages.
By mapping product name variants to an international canonical form, SCM allows
for answering questions like Which statements are made about this mobile phone
in which languages/in which social networks/in which countries/...? The SCM product
name paraphrasing engine is designed in such a way that standard variants are
assigned automatically, regular variants are assigned semiautomatically and idiosyncratic
variants can be added manually. With this and similar features we try to realize
our philosophy of simplicity, modularity and flexibility: Whatever can be done
automatically is done automatically. But manual intervention is always possible
and easy and it does not conflict in any way with the automatic functions of SCM.'
author:
- first_name: Jörg
full_name: Schuster, Jörg
last_name: Schuster
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: 'Despina '
full_name: 'Kobothanassi, Despina '
last_name: Kobothanassi
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple,
Modular and Flexible Customer Interaction Management System. In: International
Conference on Information Society (i-Society 2011). Piscataway, NJ, USA: IEEE;
2011:153-158.'
apa: 'Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., & Geierhos, M.
(2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System.
In International Conference on Information Society (i-Society 2011) (pp.
153–158). Piscataway, NJ, USA: IEEE.'
bibtex: '@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway,
NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management
System}, booktitle={International Conference on Information Society (i-Society
2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi,
Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158}
}'
chicago: 'Schuster, Jörg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel,
and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” In International Conference on Information Society (i-Society
2011), 153–58. Piscataway, NJ, USA: IEEE, 2011.'
ieee: J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM
- A Simple, Modular and Flexible Customer Interaction Management System,” in International
Conference on Information Society (i-Society 2011), London, UK, 2011, pp.
153–158.
mla: Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” International Conference on Information Society (i-Society
2011), IEEE, 2011, pp. 153–58.
short: 'J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International
Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA,
2011, pp. 153–158.'
conference:
end_date: 2011-06-29
location: London, UK
name: International Conference on Information Society (i-Society 2011)
start_date: 2011-06-27
date_created: 2018-01-29T15:15:25Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
extern: '1'
keyword:
- Social Media Business Integration
- Contact Center Application Support
- Monitoring Social Conversations
- Social Customer Interaction Management
- Monitoring
- Software Agents
language:
- iso: eng
page: 153-158
place: Piscataway, NJ, USA
publication: International Conference on Information Society (i-Society 2011)
publication_identifier:
eisbn:
- '978-0-9564263-8-3 '
isbn:
- 978-1-61284-148-9
publication_status: published
publisher: IEEE
quality_controlled: '1'
status: public
title: SCM - A Simple, Modular and Flexible Customer Interaction Management System
type: conference
user_id: '42496'
year: '2011'
...
---
_id: '1122'
abstract:
- lang: eng
text: Within this paper, we will describe a new approach to customer interaction
management by integrating social networking channels into existing business processes.
Until now, contact center agents still read these messages and forward them to
the persons in charge of customer’s in the company. But with the introduction
of Web 2.0 and social networking clients are more likely to communicate with the
companies via Facebook and Twitter instead of filling data in contact forms or
sending e-mail requests. In order to maintain an active communication with international
clients via social media, the multilingual consumer contacts have to be categorized
and then automatically assigned to the corresponding business processes (e.g.
technicalservice, shipping, marketing, and accounting). This allows the company
to follow general trends in customer opinions on the Internet, but also record
two-sided communication for customer relationship management.
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: 'Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via
Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources,
Multilingual Applications: Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96.
Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg;
2011:219-222.'
apa: 'Geierhos, M., Lee, Y. S., & Bargel, M. (2011). Processing Multilingual
Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, & K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011 (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.'
bibtex: '@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten
zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts
via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg},
author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland,
Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222},
collection={Arbeiten zur Mehrsprachigkeit - Folge B} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual
Customer Contacts via Social Media.” In Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland,
Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge
B. Hamburg, Germany: University of Hamburg, 2011.'
ieee: 'M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer
Contacts via Social Media,” in Multilingual Resources, Multilingual Applications:
Proceedings of the Conference of the German Society for Computational Linguistics
and Language Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp.
219–222.'
mla: 'Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via
Social Media.” Multilingual Resources, Multilingual Applications: Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, edited by Hanna Hedeland et al., vol. 96, University
of Hamburg, 2011, pp. 219–22.'
short: 'M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.'
conference:
end_date: 2011-09-30
location: Hamburg, Germany
name: Conference of the German Society for Computational Linguistics and Language
Technology (GSCL 2011)
start_date: 2011-09-28
date_created: 2018-01-29T15:48:34Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanna
full_name: Hedeland, Hanna
last_name: Hedeland
- first_name: Thomas
full_name: Schmidt, Thomas
last_name: Schmidt
- first_name: Kai
full_name: Wörner, Kai
last_name: Wörner
extern: '1'
intvolume: ' 96'
keyword:
- Classification of Multilingual Customer Contacts
- Contact Center Application Support
- Social Media Business Integration
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://exmaralda.org/gscl2011/downloads/AZM96.pdf
oa: '1'
page: 219-222
place: Hamburg, Germany
publication: 'Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011'
publication_identifier:
issn:
- 0176-599X
publication_status: published
publisher: University of Hamburg
quality_controlled: '1'
series_title: Arbeiten zur Mehrsprachigkeit - Folge B
status: public
title: Processing Multilingual Customer Contacts via Social Media
type: conference
user_id: '42496'
volume: 96
year: '2011'
...
---
_id: '1125'
abstract:
- lang: eng
text: Since customers first share their problems with a social networking community
before directly addressing a company, social networking sites such as Facebook,
Twitter, MySpace or Foursquare will be the interface between customer and company.
For this reason, it is assumed that social networks will evolve into a common
communication channel – not only between individuals but also between customers
and companies. However, social networking has not yet been integrated into customer
interaction management (CIM) tools. In general, a CIM application is used by the
agents in a contact centre while communicating with the customers. Such systems
handle communication across multiple different channels, such as e-mail, telephone,
Instant Messaging, letter etc. What we do now is to integrate social networking
into CIM applications by adding another communication channel. This allows the
company to follow general trends in customer opinions on the Internet, but also
record two-sided communication for customer service management and the company’s
response will be delivered through the customer’s preferred social networking
site.
article_type: original
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service
Channel. Journal of Advances in Information Technology. 2011;2(4):222-233.
doi:10.4304/jait.2.4.222-233'
apa: 'Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel. Journal of Advances in Information Technology, 2(4),
222–233. https://doi.org/10.4304/jait.2.4.222-233'
bibtex: '@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social
Media as Customer Service Channel}, volume={2}, DOI={10.4304/jait.2.4.222-233},
number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering
and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011},
pages={222–233} }'
chicago: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as
Customer Service Channel.” Journal of Advances in Information Technology
2, no. 4 (2011): 222–33. https://doi.org/10.4304/jait.2.4.222-233.'
ieee: 'M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel,” Journal of Advances in Information Technology, vol. 2,
no. 4, pp. 222–233, 2011.'
mla: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel.” Journal of Advances in Information Technology, vol. 2,
no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:10.4304/jait.2.4.222-233.'
short: M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
date_created: 2018-01-29T16:33:55Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.4304/jait.2.4.222-233
extern: '1'
intvolume: ' 2'
issue: '4'
keyword:
- Social Media Business Integration
- Multichannel Customer Interaction Management
- Contact Centre Application Support
language:
- iso: eng
page: 222-233
publication: Journal of Advances in Information Technology
publication_identifier:
issn:
- '17982340'
publication_status: published
publisher: Engineering and Technology Publishing (ETPub)
quality_controlled: '1'
status: public
title: 'Customer Interaction 2.0: Adopting Social Media as Customer Service Channel'
type: journal_article
user_id: '42496'
volume: 2
year: '2011'
...
---
_id: '4430'
abstract:
- lang: ger
text: Eine zentrale Herausforderung in der Ausbildung angehender Wirtschaftslehrpersonen
stellt die sinnvolle Verknüpfung von Theorie- und Praxiserfahrungen dar. Im Rahmen
der Ausbildung angehender Wirtschaftslehrpersonen an der Universität St. Gallen
wird eine Lernumgebung gestaltet, die eine Verschränkung von Theorie- und Praxiserfahrungen
ermöglichen soll. Die Lernprozesse der Studierenden werden dabei durch didaktisch
angeleitete Weblogarbeit unterstützt. Trotz der Lernchancen, die sich aus einer
Verknüpfung von theoretischen und praktischen Lernphasen ergeben, schätzen die
Studierenden den Nutzen der Weblogarbeit als äusserst gering ein. Die Studierenden
bei der reflexiven Integration praxisnaher und theoretischer Lernerfahrungen zu
unterstützen, ist eine Herausforderung, die dezidierter Anleitung und Förderung
durch die Lehrpersonen bedarf
author:
- first_name: Tobias
full_name: Jenert, Tobias
last_name: Jenert
- first_name: Anja
full_name: Gebhardt, Anja
last_name: Gebhardt
- first_name: Reto
full_name: Käser, Reto
last_name: Käser
citation:
ama: Jenert T, Gebhardt A, Käser R. Weblogs zur Unterstützung der Theorie-Praxis-Integration
in der Wirtschaftslehrenden-Ausbildung. Zeitschrift für E-Learning. 2011;6(2):17-29.
apa: Jenert, T., Gebhardt, A., & Käser, R. (2011). Weblogs zur Unterstützung
der Theorie-Praxis-Integration in der Wirtschaftslehrenden-Ausbildung. Zeitschrift
Für E-Learning, 6(2), 17–29.
bibtex: '@article{Jenert_Gebhardt_Käser_2011, title={Weblogs zur Unterstützung der
Theorie-Praxis-Integration in der Wirtschaftslehrenden-Ausbildung}, volume={6},
number={2}, journal={Zeitschrift für E-Learning}, publisher={Studien-Verlag},
author={Jenert, Tobias and Gebhardt, Anja and Käser, Reto}, year={2011}, pages={17–29}
}'
chicago: 'Jenert, Tobias, Anja Gebhardt, and Reto Käser. “Weblogs Zur Unterstützung
Der Theorie-Praxis-Integration in Der Wirtschaftslehrenden-Ausbildung.” Zeitschrift
Für E-Learning 6, no. 2 (2011): 17–29.'
ieee: T. Jenert, A. Gebhardt, and R. Käser, “Weblogs zur Unterstützung der Theorie-Praxis-Integration
in der Wirtschaftslehrenden-Ausbildung,” Zeitschrift für E-Learning, vol.
6, no. 2, pp. 17–29, 2011.
mla: Jenert, Tobias, et al. “Weblogs Zur Unterstützung Der Theorie-Praxis-Integration
in Der Wirtschaftslehrenden-Ausbildung.” Zeitschrift Für E-Learning, vol.
6, no. 2, Studien-Verlag, 2011, pp. 17–29.
short: T. Jenert, A. Gebhardt, R. Käser, Zeitschrift Für E-Learning 6 (2011) 17–29.
date_created: 2018-09-18T09:23:54Z
date_updated: 2022-01-06T07:01:03Z
department:
- _id: '208'
- _id: '282'
extern: '1'
intvolume: ' 6'
issue: '2'
keyword:
- Weblog
- Blog
- e-learning
- TEL
- higher education
- business education
page: 17-29
publication: Zeitschrift für E-Learning
publication_identifier:
issn:
- 1992-9579
publisher: Studien-Verlag
status: public
title: Weblogs zur Unterstützung der Theorie-Praxis-Integration in der Wirtschaftslehrenden-Ausbildung
type: journal_article
user_id: '51057'
volume: 6
year: '2011'
...
---
_id: '4707'
author:
- first_name: Christian
full_name: Janiesch, Christian
last_name: Janiesch
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
citation:
ama: 'Janiesch C, Matzner M, Müller O. A blueprint for event-driven business activity
management. In: Lecture Notes in Computer Science. ; 2011. doi:10.1007/978-3-642-23059-2_4'
apa: Janiesch, C., Matzner, M., & Müller, O. (2011). A blueprint for event-driven
business activity management. In Lecture Notes in Computer Science. https://doi.org/10.1007/978-3-642-23059-2_4
bibtex: '@inproceedings{Janiesch_Matzner_Müller_2011, title={A blueprint for event-driven
business activity management}, DOI={10.1007/978-3-642-23059-2_4},
booktitle={Lecture Notes in Computer Science}, author={Janiesch, Christian and
Matzner, Martin and Müller, Oliver}, year={2011} }'
chicago: Janiesch, Christian, Martin Matzner, and Oliver Müller. “A Blueprint for
Event-Driven Business Activity Management.” In Lecture Notes in Computer Science,
2011. https://doi.org/10.1007/978-3-642-23059-2_4.
ieee: C. Janiesch, M. Matzner, and O. Müller, “A blueprint for event-driven business
activity management,” in Lecture Notes in Computer Science, 2011.
mla: Janiesch, Christian, et al. “A Blueprint for Event-Driven Business Activity
Management.” Lecture Notes in Computer Science, 2011, doi:10.1007/978-3-642-23059-2_4.
short: 'C. Janiesch, M. Matzner, O. Müller, in: Lecture Notes in Computer Science,
2011.'
date_created: 2018-10-12T08:36:57Z
date_updated: 2022-01-06T07:01:19Z
doi: 10.1007/978-3-642-23059-2_4
keyword:
- Reference architecture
- business activity management
- business process analytics
- business process management
- complex event processing
language:
- iso: eng
publication: Lecture Notes in Computer Science
publication_identifier:
isbn:
- '9783642230585'
issn:
- '03029743'
status: public
title: A blueprint for event-driven business activity management
type: conference
user_id: '72849'
year: '2011'
...
---
_id: '47091'
author:
- first_name: Andreas
full_name: Löschel, Andreas
last_name: Löschel
- first_name: Christiane
full_name: Reif, Christiane
last_name: Reif
- first_name: Martin
full_name: Kesternich, Martin
id: '98922'
last_name: Kesternich
- first_name: Simon
full_name: Koesler, Simon
last_name: Koesler
- first_name: Daniel
full_name: Osberghaus, Daniel
last_name: Osberghaus
- first_name: Stefan
full_name: Korioth, Stefan
last_name: Korioth
citation:
ama: Löschel A, Reif C, Kesternich M, Koesler S, Osberghaus D, Korioth S. Versteigerungserlöse
aus CO2-Zertifikaten im Spannungsfeld zwischen Bund und Ländern. Vol 91(10).
Wirtschaftsdienst 91(10), 712-716; 2011:712-716. doi:10.1007/s10273-011-1289-4
apa: 'Löschel, A., Reif, C., Kesternich, M., Koesler, S., Osberghaus, D., &
Korioth, S. (2011). Versteigerungserlöse aus CO2-Zertifikaten im Spannungsfeld
zwischen Bund und Ländern: Vol. 91(10) (pp. 712–716). Wirtschaftsdienst 91(10),
712-716. https://doi.org/10.1007/s10273-011-1289-4'
bibtex: '@book{Löschel_Reif_Kesternich_Koesler_Osberghaus_Korioth_2011, series={Wirtschaftsdienst},
title={Versteigerungserlöse aus CO2-Zertifikaten im Spannungsfeld zwischen Bund
und Ländern}, volume={91(10)}, DOI={10.1007/s10273-011-1289-4},
publisher={Wirtschaftsdienst 91(10), 712-716}, author={Löschel, Andreas and Reif,
Christiane and Kesternich, Martin and Koesler, Simon and Osberghaus, Daniel and
Korioth, Stefan}, year={2011}, pages={712–716}, collection={Wirtschaftsdienst}
}'
chicago: Löschel, Andreas, Christiane Reif, Martin Kesternich, Simon Koesler, Daniel
Osberghaus, and Stefan Korioth. Versteigerungserlöse aus CO2-Zertifikaten im
Spannungsfeld zwischen Bund und Ländern. Vol. 91(10). Wirtschaftsdienst. Wirtschaftsdienst
91(10), 712-716, 2011. https://doi.org/10.1007/s10273-011-1289-4.
ieee: A. Löschel, C. Reif, M. Kesternich, S. Koesler, D. Osberghaus, and S. Korioth,
Versteigerungserlöse aus CO2-Zertifikaten im Spannungsfeld zwischen Bund und
Ländern, vol. 91(10). Wirtschaftsdienst 91(10), 712-716, 2011, pp. 712–716.
mla: Löschel, Andreas, et al. Versteigerungserlöse aus CO2-Zertifikaten im Spannungsfeld
zwischen Bund und Ländern. Wirtschaftsdienst 91(10), 712-716, 2011, pp. 712–16,
doi:10.1007/s10273-011-1289-4.
short: A. Löschel, C. Reif, M. Kesternich, S. Koesler, D. Osberghaus, S. Korioth,
Versteigerungserlöse aus CO2-Zertifikaten im Spannungsfeld zwischen Bund und Ländern,
Wirtschaftsdienst 91(10), 712-716, 2011.
date_created: 2023-09-16T11:29:51Z
date_updated: 2023-12-06T18:32:18Z
doi: 10.1007/s10273-011-1289-4
keyword:
- Business
- Management and Accounting (miscellaneous)
language:
- iso: ger
page: 712-716
publication_identifier:
issn:
- 0043-6275
- 1613-978X
publication_status: published
publisher: Wirtschaftsdienst 91(10), 712-716
series_title: Wirtschaftsdienst
status: public
title: Versteigerungserlöse aus CO2-Zertifikaten im Spannungsfeld zwischen Bund und
Ländern
type: working_paper
user_id: '98922'
volume: 91(10)
year: '2011'
...
---
_id: '5643'
abstract:
- lang: eng
text: Enduring doubts about the value of IS investments reveal that IS researchers
have not fully managed to identify and to explain the economic benefits of IS.
This paper assumes that literature reviews, which represent a powerful instrument
for the identification and synthesis of knowledge, have not tapped their full
potential to address this issue due to deficiencies in methodology. The analysis
of 18 literature reviews published in pertinent academic outlets during the past
20 years shows such deficiencies. Two of the most critical weaknesses identified
are (1) the lack of theory use in most reviews and (2) a weak linkage of reviews,
resulting in little progress in theory and framework development. The systematic
identification of these weaknesses and the extraction of promising methodological
examples from past literature are the main contributions of this work, which supports
the composition of more effective literature reviews in future research.
author:
- first_name: Guido
full_name: Schryen, Guido
id: '72850'
last_name: Schryen
citation:
ama: 'Schryen G. An Analysis of Literature Reviews on IS Business Value: How Deficiencies
in Methodology and Theory Use Resulted in Limited Effectiveness. In: Proceedings
of the First Scandinavian Conference on Information Systems (SCIS). ; 2010.'
apa: 'Schryen, G. (2010). An Analysis of Literature Reviews on IS Business Value:
How Deficiencies in Methodology and Theory Use Resulted in Limited Effectiveness.
In Proceedings of the First Scandinavian Conference on Information Systems
(SCIS).'
bibtex: '@inproceedings{Schryen_2010, title={An Analysis of Literature Reviews on
IS Business Value: How Deficiencies in Methodology and Theory Use Resulted in
Limited Effectiveness}, booktitle={Proceedings of the First Scandinavian Conference
on Information Systems (SCIS)}, author={Schryen, Guido}, year={2010} }'
chicago: 'Schryen, Guido. “An Analysis of Literature Reviews on IS Business Value:
How Deficiencies in Methodology and Theory Use Resulted in Limited Effectiveness.”
In Proceedings of the First Scandinavian Conference on Information Systems
(SCIS), 2010.'
ieee: 'G. Schryen, “An Analysis of Literature Reviews on IS Business Value: How
Deficiencies in Methodology and Theory Use Resulted in Limited Effectiveness,”
in Proceedings of the First Scandinavian Conference on Information Systems
(SCIS), 2010.'
mla: 'Schryen, Guido. “An Analysis of Literature Reviews on IS Business Value: How
Deficiencies in Methodology and Theory Use Resulted in Limited Effectiveness.”
Proceedings of the First Scandinavian Conference on Information Systems (SCIS),
2010.'
short: 'G. Schryen, in: Proceedings of the First Scandinavian Conference on Information
Systems (SCIS), 2010.'
date_created: 2018-11-14T14:36:26Z
date_updated: 2022-01-06T07:02:18Z
ddc:
- '000'
department:
- _id: '277'
extern: '1'
file:
- access_level: open_access
content_type: application/pdf
creator: hsiemes
date_created: 2018-12-11T15:14:51Z
date_updated: 2018-12-13T15:17:00Z
file_id: '6186'
file_name: 2010_Book_ScandinavianInformationSystems - Schryen.pdf
file_size: 302340
relation: main_file
file_date_updated: 2018-12-13T15:17:00Z
has_accepted_license: '1'
keyword:
- Literature review
- Business value
- Information systems
- Methodology
- Theory
language:
- iso: eng
oa: '1'
publication: Proceedings of the First Scandinavian Conference on Information Systems
(SCIS)
status: public
title: 'An Analysis of Literature Reviews on IS Business Value: How Deficiencies in
Methodology and Theory Use Resulted in Limited Effectiveness'
type: conference
user_id: '61579'
year: '2010'
...
---
_id: '5644'
abstract:
- lang: eng
text: The economic relevance of information systems has been studied for many years
and has attracted an abundance of research papers. However, the ?productivity
paradoxon? of the 90s, Carr?s widely recognized paper ?IT doesn?t matter?, and
several studies that do not find a positive correlation between IS investments
and economic performance reveal long-lasting difficulties for IS researchers to
explain ?IS business value?. Business executives and researchers also continue
to question the value of IS investments. This raises the question of whether literature
reviews have tapped their potential to address the concerns by covering key research
areas of IS business value and preserving their key findings. In order to address
this question, this paper identifies and describes 12 key research areas, and
synthesizes what literature reviews published in pertinent academic outlets have
done to preserve knowledge. The analysis of 22 literature reviews shows that some
crucial areas have not been (sufficiently) covered. They provide fertile areas
for future literature reviews. As this work is based on the results of more than
200 research papers, it is capable of drawing a comprehensive picture of the current
state-of-the-art in IS business value research.
author:
- first_name: Guido
full_name: Schryen, Guido
id: '72850'
last_name: Schryen
citation:
ama: 'Schryen G. Preserving knowledge on IS business value: what literature reviews
have done. Business \& Information Systems Engineering (BISE). 2010;52(4):225-237.'
apa: 'Schryen, G. (2010). Preserving knowledge on IS business value: what literature
reviews have done. Business \& Information Systems Engineering (BISE),
52(4), 225–237.'
bibtex: '@article{Schryen_2010, title={Preserving knowledge on IS business value:
what literature reviews have done}, volume={52}, number={4}, journal={Business
\& Information Systems Engineering (BISE)}, publisher={Springer}, author={Schryen,
Guido}, year={2010}, pages={225–237} }'
chicago: 'Schryen, Guido. “Preserving Knowledge on IS Business Value: What Literature
Reviews Have Done.” Business \& Information Systems Engineering (BISE)
52, no. 4 (2010): 225–37.'
ieee: 'G. Schryen, “Preserving knowledge on IS business value: what literature reviews
have done,” Business \& Information Systems Engineering (BISE), vol.
52, no. 4, pp. 225–237, 2010.'
mla: 'Schryen, Guido. “Preserving Knowledge on IS Business Value: What Literature
Reviews Have Done.” Business \& Information Systems Engineering (BISE),
vol. 52, no. 4, Springer, 2010, pp. 225–37.'
short: G. Schryen, Business \& Information Systems Engineering (BISE) 52 (2010)
225–237.
date_created: 2018-11-14T14:38:02Z
date_updated: 2022-01-06T07:02:19Z
ddc:
- '000'
department:
- _id: '277'
extern: '1'
file:
- access_level: open_access
content_type: application/pdf
creator: hsiemes
date_created: 2018-12-11T15:19:37Z
date_updated: 2018-12-13T15:17:12Z
file_id: '6187'
file_name: BISE-PreservingknowledgeonISbusinessvalue-Manuscript-1.pdf
file_size: 525443
relation: main_file
file_date_updated: 2018-12-13T15:17:12Z
has_accepted_license: '1'
intvolume: ' 52'
issue: '4'
keyword:
- Business value
- Information systems
- Literature review
- Meta review
language:
- iso: eng
oa: '1'
page: 225-237
publication: Business \& Information Systems Engineering (BISE)
publisher: Springer
status: public
title: 'Preserving knowledge on IS business value: what literature reviews have done'
type: journal_article
user_id: '61579'
volume: 52
year: '2010'
...