TY - JOUR AU - Gorbacheva, Elena AU - Stein, Armin AU - Schmiedel, Theresa AU - Müller, Oliver ID - 4690 IS - 3 JF - Business and Information Systems Engineering KW - BPM workforce KW - Business process management KW - Competences KW - Gender diversity KW - Latent semantic analysis KW - Skills KW - Text mining SN - 18670202 TI - The Role of Gender in Business Process Management Competence Supply ER - TY - JOUR AU - Müller, Oliver AU - Schmiedel, Theresa AU - Gorbacheva, Elena AU - vom Brocke, Jan ID - 4692 IS - 1 JF - Enterprise Information Systems KW - abilities KW - business process management KW - competences KW - knowledge KW - latent semantic analysis KW - professionals KW - skills KW - typology SN - 17517583 TI - Towards a typology of business process management professionals: identifying patterns of competences through latent semantic analysis ER - TY - JOUR AU - Becker, Jörg AU - Beverungen, Daniel AU - Knackstedt, Ralf AU - Matzner, Martin AU - Müller, Oliver AU - Pöppelbuss, Jens ID - 4699 IS - 1 JF - Scandinavian Journal of Information Systems KW - Business process management KW - Conceptual modeling KW - Interaction routines KW - Modular design KW - Service networks KW - Social construction SN - 09050167 TI - Designing interaction routines in service networks: A modularity and social construction-based approach ER - TY - JOUR AU - Becker, Jorg AU - Beverungen, Daniel AU - Knackstedt, Ralf AU - Matzner, Martin AU - Müller, Oliver AU - Pöppelbuss, Jens ID - 4700 IS - 3 JF - IEEE Transactions on Engineering Management KW - Action research KW - boundary spanning KW - business process management (BPM) KW - service blueprinting KW - service networks SN - 00189391 TI - Bridging the gap between manufacturing and service through IT-based boundary objects ER - TY - JOUR AB - Purpose – The purpose of this paper is to show how to employ complex event processing (CEP) for the observation and management of business processes. It proposes a conceptual architecture of BPM event producer, processor, and consumer and describes technical implications for the application with standard software in a perfect order scenario. Design/methodology/approach – The authors discuss business process analytics as the technological background. The capabilities of CEP in a BPM context are outlined an architecture design is proposed. A sophisticated proof-of-concept demonstrates its applicability. Findings – The results overcome the separation and data latency issues of process controlling, monitoring, and simulation. Distinct analyses of past, present, and future blur into a holistic real-time approach. The authors highlight the necessity for configurable event producer in BPM engines, process event support in CEP engines, a common process event format, connectors to visualizers, notifiers and return channels to the BPM engine. Research limitations/implications – Further research will thoroughly evaluate the approach in a variety of business settings. New concepts and standards for the architecture's building blocks will be needed to improve maintainability and operability. Practical implications – Managers learn how CEP can yield insights into business processes' operations. The paper illustrates a path to overcome inflexibility, latency, and missing feedback mechanisms of current process modeling and control solutions. Software vendors might be interested in the conceptualization and the described needs for further development. Originality/value – So far, there is no commercial CEP-based BPM solution which facilitates a round trip from insight to action as outlines. As major software vendors have begun developing solutions (BPM/BPA solutions), this paper will stimulate a debate between research and practice on suitable design and technology. AU - Janiesch, Christian AU - Matzner, Martin AU - Müller, Oliver ID - 4706 IS - 4 JF - Business Process Management Journal KW - Architecture KW - Business activity monitoring KW - Business process management KW - Business process re-engineering KW - Complex event processing KW - Computer software KW - Standard software SN - 14637154 TI - Beyond process monitoring: A proof-of-concept of event-driven business activity management ER - TY - CONF AU - Janiesch, Christian AU - Matzner, Martin AU - Müller, Oliver ID - 4707 KW - Reference architecture KW - business activity management KW - business process analytics KW - business process management KW - complex event processing SN - 03029743 T2 - Lecture Notes in Computer Science TI - A blueprint for event-driven business activity management ER -