[{"department":[{"_id":"276"},{"_id":"181"}],"keyword":["Smart service","Platform","Interdisciplinary research","Manufacturing company","Smart service provider","Platform economics","Information systems","Multi-sided markets","Business-to-business (B2B) markets"],"type":"journal_article","date_created":"2020-08-12T12:12:36Z","abstract":[{"text":"Purpose\r\nThe purpose of this paper is to identify strategic options and challenges that arise when an industrial firm moves from providing smart service toward providing a platform.\r\n\r\nDesign/methodology/approach\r\nThis conceptual study takes on a multidisciplinary research perspective that integrates concepts, theories and insights from service management and marketing, information systems and platform economics.\r\n\r\nFindings\r\nThe paper outlines three platform types – smart data platform, smart product platform and matching platform – as strategic options for firms that wish to evolve from smart service providers to platform providers.\r\n\r\nResearch limitations/implications\r\nInvestigating smart service platforms calls for launching interdisciplinary research initiatives. Promising research avenues are outlined to span boundaries that separate different research disciplines today.\r\n\r\nPractical implications\r\nManaging a successful transition from providing smart service toward providing a platform requires making significant investments in IT, platform-related capabilities and skills, as well as implement new approaches toward relationship management and brand-building.\r\n\r\nOriginality/value\r\nThe findings described in this paper are valuable to researchers in multiple disciplines seeking to develop and to justify theory related to platforms in industrial scenarios.","lang":"eng"}],"issue":"4","publication":"Journal of Service Management","doi":"10.1108/JOSM-03-2020-0066","language":[{"iso":"eng"}],"intvolume":"        32","article_type":"original","date_updated":"2024-04-18T12:46:37Z","publication_status":"published","author":[{"id":"59677","first_name":"Daniel","last_name":"Beverungen","full_name":"Beverungen, Daniel"},{"full_name":"Kundisch, Dennis","first_name":"Dennis","last_name":"Kundisch","id":"21117"},{"full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy","id":"36392"}],"publication_identifier":{"issn":["507-532"]},"year":"2021","title":"Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers","project":[{"name":"SFB 901","_id":"1","grant_number":"160364472"},{"_id":"4","name":"SFB 901 - Project Area C"},{"name":"SFB 901 - Subproject C5","_id":"17"}],"quality_controlled":"1","citation":{"apa":"Beverungen, D., Kundisch, D., &#38; Wünderlich, N. (2021). Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. <i>Journal of Service Management</i>, <i>32</i>(4), 507–532. <a href=\"https://doi.org/10.1108/JOSM-03-2020-0066\">https://doi.org/10.1108/JOSM-03-2020-0066</a>","mla":"Beverungen, Daniel, et al. “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers.” <i>Journal of Service Management</i>, vol. 32, no. 4, Emerald Insight, 2021, pp. 507–32, doi:<a href=\"https://doi.org/10.1108/JOSM-03-2020-0066\">10.1108/JOSM-03-2020-0066</a>.","ieee":"D. Beverungen, D. Kundisch, and N. Wünderlich, “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers,” <i>Journal of Service Management</i>, vol. 32, no. 4, pp. 507–532, 2021, doi: <a href=\"https://doi.org/10.1108/JOSM-03-2020-0066\">10.1108/JOSM-03-2020-0066</a>.","ama":"Beverungen D, Kundisch D, Wünderlich N. Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. <i>Journal of Service Management</i>. 2021;32(4):507-532. doi:<a href=\"https://doi.org/10.1108/JOSM-03-2020-0066\">10.1108/JOSM-03-2020-0066</a>","short":"D. Beverungen, D. Kundisch, N. Wünderlich, Journal of Service Management 32 (2021) 507–532.","chicago":"Beverungen, Daniel, Dennis Kundisch, and Nancy Wünderlich. “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers.” <i>Journal of Service Management</i> 32, no. 4 (2021): 507–32. <a href=\"https://doi.org/10.1108/JOSM-03-2020-0066\">https://doi.org/10.1108/JOSM-03-2020-0066</a>.","bibtex":"@article{Beverungen_Kundisch_Wünderlich_2021, title={Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers}, volume={32}, DOI={<a href=\"https://doi.org/10.1108/JOSM-03-2020-0066\">10.1108/JOSM-03-2020-0066</a>}, number={4}, journal={Journal of Service Management}, publisher={Emerald Insight}, author={Beverungen, Daniel and Kundisch, Dennis and Wünderlich, Nancy}, year={2021}, pages={507–532} }"},"volume":32,"ddc":["380"],"user_id":"59677","_id":"17860","publisher":"Emerald Insight","page":"507-532","status":"public"}]