---
_id: '48632'
abstract:
- lang: eng
  text: Digital Servitization is one of the significant trends affecting the manufacturing
    industry. Companies try to tackle challenges regarding their differentiation and
    profitability using digital services. One specific type of digital services are
    smart services, which are digital services built on data from smart products.
    Introducing these kinds of offerings into the portfolio of manufacturing companies
    is not trivial. Moreover, they require conscious action to align all relevant
    capabilities to realize the respective business goals. However, what capabilities
    are generally relevant for smart services remains opaque. We conducted a systematic
    literature review to identify them and extended the results through an interview
    study. Our analysis results in 78 capabilities clustered among 12 principles and
    six dimensions. These results provide significant support for the smart service
    transformation of manufacturing companies and for structuring the research field
    of smart services.
author:
- first_name: Christian
  full_name: Koldewey, Christian
  id: '43136'
  last_name: Koldewey
  orcid: https://orcid.org/0000-0001-7992-6399
- first_name: Timm
  full_name: Fichtler, Timm
  id: '66731'
  last_name: Fichtler
  orcid: https://orcid.org/0000-0001-6034-4399
- first_name: Michel
  full_name: Scholtysik, Michel
  id: '50562'
  last_name: Scholtysik
- first_name: Jan
  full_name: Biehler, Jan
  last_name: Biehler
- first_name: Nick
  full_name: Schreiner, Nick
  last_name: Schreiner
- first_name: Franziska
  full_name: Sommer, Franziska
  last_name: Sommer
- first_name: Maximilian
  full_name: Schacht, Maximilian
  last_name: Schacht
- first_name: Jonas
  full_name: Kaufmann, Jonas
  last_name: Kaufmann
- first_name: Martin
  full_name: Rabe, Martin
  last_name: Rabe
- first_name: Joachim
  full_name: Sedlmeier, Joachim
  last_name: Sedlmeier
- first_name: Roman
  full_name: Dumitrescu, Roman
  id: '16190'
  last_name: Dumitrescu
citation:
  ama: 'Koldewey C, Fichtler T, Scholtysik M, et al. Exploring Capabilities for the
    Smart Service Transformation in Manufacturing: Insights from Theory and Practice.
    In: ; 2024.'
  apa: 'Koldewey, C., Fichtler, T., Scholtysik, M., Biehler, J., Schreiner, N., Sommer,
    F., Schacht, M., Kaufmann, J., Rabe, M., Sedlmeier, J., & Dumitrescu, R. (2024).
    <i>Exploring Capabilities for the Smart Service Transformation in Manufacturing:
    Insights from Theory and Practice</i>. Hawaii International Conference on System
    Sciences, Hawaii.'
  bibtex: '@inproceedings{Koldewey_Fichtler_Scholtysik_Biehler_Schreiner_Sommer_Schacht_Kaufmann_Rabe_Sedlmeier_et
    al._2024, title={Exploring Capabilities for the Smart Service Transformation in
    Manufacturing: Insights from Theory and Practice}, author={Koldewey, Christian
    and Fichtler, Timm and Scholtysik, Michel and Biehler, Jan and Schreiner, Nick
    and Sommer, Franziska and Schacht, Maximilian and Kaufmann, Jonas and Rabe, Martin
    and Sedlmeier, Joachim and et al.}, year={2024} }'
  chicago: 'Koldewey, Christian, Timm Fichtler, Michel Scholtysik, Jan Biehler, Nick
    Schreiner, Franziska Sommer, Maximilian Schacht, et al. “Exploring Capabilities
    for the Smart Service Transformation in Manufacturing: Insights from Theory and
    Practice,” 2024.'
  ieee: 'C. Koldewey <i>et al.</i>, “Exploring Capabilities for the Smart Service
    Transformation in Manufacturing: Insights from Theory and Practice,” presented
    at the Hawaii International Conference on System Sciences, Hawaii, 2024.'
  mla: 'Koldewey, Christian, et al. <i>Exploring Capabilities for the Smart Service
    Transformation in Manufacturing: Insights from Theory and Practice</i>. 2024.'
  short: 'C. Koldewey, T. Fichtler, M. Scholtysik, J. Biehler, N. Schreiner, F. Sommer,
    M. Schacht, J. Kaufmann, M. Rabe, J. Sedlmeier, R. Dumitrescu, in: 2024.'
conference:
  end_date: 2024-01-06
  location: Hawaii
  name: Hawaii International Conference on System Sciences
  start_date: 2024-01-03
date_created: 2023-11-06T15:31:32Z
date_updated: 2023-11-06T15:40:33Z
department:
- _id: '563'
- _id: '241'
keyword:
- Digital Servitization
- Transformation
- Capabilities
- Maturity
- Smart Services
language:
- iso: eng
status: public
title: 'Exploring Capabilities for the Smart Service Transformation in Manufacturing:
  Insights from Theory and Practice'
type: conference
user_id: '66731'
year: '2024'
...