---
_id: '9708'
abstract:
- lang: eng
  text: Increased interconnectedness of multiple actors and digital resources in service
    eco-systems offer new opportunities for service innovation. In digitally transforming
    eco-systems, organizations need to explore and exploit innovation simultaneously,
    which is defined as ambidexterity. However, research on ambidextrous service innovation
    is scarce. We provide a systematic literature review based on the concepts of
    ambidexterity, offering two contributions. First, research strands are disconnected,
    emphasizing either exploration or exploitation of service innovation, despite
    an organizations’ need to accelerate innovation cycles of exploring and exploiting
    services. Second, a new framework for ambidextrous service innovation is provided,
    inspired by the dynamism and generative mechanisms of the ontologically related
    concept of organizational routines. The framework adopts the perspective of a
    mutually constitutive relationship between exploring new and exploiting current
    resources, activities, and knowledge. The findings remedy the scattered literature
    through a coherent perspective on service innovation that responds to organizations’
    needs and guides future research.
author:
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
citation:
  ama: 'Wolf V. Ambidexterity in Service Innovation Research: A Systematic Literature
    Review. In: <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>.
    Siegen, Germany; 2019.'
  apa: 'Wolf, V. (2019). Ambidexterity in Service Innovation Research: A Systematic
    Literature Review. In <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>.
    Siegen, Germany.'
  bibtex: '@inproceedings{Wolf_2019, place={Siegen, Germany}, title={Ambidexterity
    in Service Innovation Research: A Systematic Literature Review}, booktitle={Proceedings
    of the 14th International Conference on Wirtschaftsinformatik}, author={Wolf,
    Verena}, year={2019} }'
  chicago: 'Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic
    Literature Review.” In <i>Proceedings of the 14th International Conference on
    Wirtschaftsinformatik</i>. Siegen, Germany, 2019.'
  ieee: 'V. Wolf, “Ambidexterity in Service Innovation Research: A Systematic Literature
    Review,” in <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>,
    Siegen, Germany, 2019.'
  mla: 'Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic
    Literature Review.” <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>,
    2019.'
  short: 'V. Wolf, in: Proceedings of the 14th International Conference on Wirtschaftsinformatik,
    Siegen, Germany, 2019.'
conference:
  location: Siegen, Germany
  name: 14th International Conference on Wirtschaftsinformatik
date_created: 2019-05-08T13:39:19Z
date_updated: 2022-01-06T07:04:18Z
department:
- _id: '526'
keyword:
- Exploration
- Exploitation
- Service Innovation
- Organizational Routines
- Ambidexterity
language:
- iso: eng
place: Siegen, Germany
publication: Proceedings of the 14th International Conference on Wirtschaftsinformatik
quality_controlled: '1'
status: public
title: 'Ambidexterity in Service Innovation Research: A Systematic Literature Review'
type: conference
user_id: '23633'
year: '2019'
...