---
_id: '59756'
abstract:
- lang: eng
  text: "A current concern in the field of Artificial Intelligence (AI) is to ensure
    the trustworthiness of AI systems. The development of explainability methods is
    one prominent way to address this, which has often resulted in the assumption
    that the use of explainability will lead to an increase in the trust of users
    and wider society. However, the dynamics between explainability and trust are
    not well established and empirical investigations of their relation remain mixed
    or inconclusive.\r\nIn this paper we provide a detailed description of the concepts
    of user trust and distrust in AI and their relation to appropriate reliance. For
    that we draw from the fields of machine learning, human–computer interaction,
    and the social sciences. Based on these insights, we have created a focused study
    of empirical literature of existing empirical studies that investigate the effects
    of AI systems and XAI methods on user (dis)trust, in order to substantiate our
    conceptualization of trust, distrust, and reliance. With respect to our conceptual
    understanding we identify gaps in existing empirical work. With clarifying the
    concepts and summarizing the empirical studies, we aim to provide researchers,
    who examine user trust in AI, with an improved starting point for developing user
    studies to measure and evaluate the user’s attitude towards and reliance on AI
    systems."
article_number: '101357'
author:
- first_name: Roel
  full_name: Visser, Roel
  last_name: Visser
- first_name: Tobias Martin
  full_name: Peters, Tobias Martin
  id: '92810'
  last_name: Peters
  orcid: 0009-0008-5193-6243
- first_name: Ingrid
  full_name: Scharlau, Ingrid
  id: '451'
  last_name: Scharlau
  orcid: 0000-0003-2364-9489
- first_name: Barbara
  full_name: Hammer, Barbara
  last_name: Hammer
citation:
  ama: 'Visser R, Peters TM, Scharlau I, Hammer B. Trust, distrust, and appropriate
    reliance in (X)AI: A conceptual clarification of user trust and survey of its
    empirical evaluation. <i>Cognitive Systems Research</i>. Published online 2025.
    doi:<a href="https://doi.org/10.1016/j.cogsys.2025.101357">10.1016/j.cogsys.2025.101357</a>'
  apa: 'Visser, R., Peters, T. M., Scharlau, I., &#38; Hammer, B. (2025). Trust, distrust,
    and appropriate reliance in (X)AI: A conceptual clarification of user trust and
    survey of its empirical evaluation. <i>Cognitive Systems Research</i>, Article
    101357. <a href="https://doi.org/10.1016/j.cogsys.2025.101357">https://doi.org/10.1016/j.cogsys.2025.101357</a>'
  bibtex: '@article{Visser_Peters_Scharlau_Hammer_2025, title={Trust, distrust, and
    appropriate reliance in (X)AI: A conceptual clarification of user trust and survey
    of its empirical evaluation}, DOI={<a href="https://doi.org/10.1016/j.cogsys.2025.101357">10.1016/j.cogsys.2025.101357</a>},
    number={101357}, journal={Cognitive Systems Research}, publisher={Elsevier BV},
    author={Visser, Roel and Peters, Tobias Martin and Scharlau, Ingrid and Hammer,
    Barbara}, year={2025} }'
  chicago: 'Visser, Roel, Tobias Martin Peters, Ingrid Scharlau, and Barbara Hammer.
    “Trust, Distrust, and Appropriate Reliance in (X)AI: A Conceptual Clarification
    of User Trust and Survey of Its Empirical Evaluation.” <i>Cognitive Systems Research</i>,
    2025. <a href="https://doi.org/10.1016/j.cogsys.2025.101357">https://doi.org/10.1016/j.cogsys.2025.101357</a>.'
  ieee: 'R. Visser, T. M. Peters, I. Scharlau, and B. Hammer, “Trust, distrust, and
    appropriate reliance in (X)AI: A conceptual clarification of user trust and survey
    of its empirical evaluation,” <i>Cognitive Systems Research</i>, Art. no. 101357,
    2025, doi: <a href="https://doi.org/10.1016/j.cogsys.2025.101357">10.1016/j.cogsys.2025.101357</a>.'
  mla: 'Visser, Roel, et al. “Trust, Distrust, and Appropriate Reliance in (X)AI:
    A Conceptual Clarification of User Trust and Survey of Its Empirical Evaluation.”
    <i>Cognitive Systems Research</i>, 101357, Elsevier BV, 2025, doi:<a href="https://doi.org/10.1016/j.cogsys.2025.101357">10.1016/j.cogsys.2025.101357</a>.'
  short: R. Visser, T.M. Peters, I. Scharlau, B. Hammer, Cognitive Systems Research
    (2025).
date_created: 2025-05-02T09:26:15Z
date_updated: 2025-05-15T11:16:27Z
department:
- _id: '424'
- _id: '660'
doi: 10.1016/j.cogsys.2025.101357
keyword:
- XAI
- Appropriate trust
- Distrust
- Reliance
- Human-centric evaluation
- Trustworthy AI
language:
- iso: eng
project:
- _id: '124'
  name: 'TRR 318 - C1: TRR 318 - Subproject C1 - Gesundes Misstrauen in Erklärungen'
publication: Cognitive Systems Research
publication_identifier:
  issn:
  - 1389-0417
publication_status: published
publisher: Elsevier BV
status: public
title: 'Trust, distrust, and appropriate reliance in (X)AI: A conceptual clarification
  of user trust and survey of its empirical evaluation'
type: journal_article
user_id: '92810'
year: '2025'
...