[{"article_type":"original","alternative_title":["Encourage Grade-Level Teams to Cooperate with Parents – A Task for Teacher Training? Results of the Bielefeld Training on Cooperation in inclusive"],"_id":"53597","department":[{"_id":"479"}],"user_id":"95559","status":"public","type":"journal_article","doi":"10.21248/qfi.131","main_file_link":[{"open_access":"1","url":"https://www.qfi-oz.de/index.php/inklusion/article/view/131"}],"oa":"1","date_updated":"2024-05-10T08:44:49Z","volume":5,"author":[{"last_name":"Grüter","full_name":"Grüter, Sandra","first_name":"Sandra"},{"first_name":"Julia","full_name":"Gorges, Julia","last_name":"Gorges"},{"last_name":"Lütje-Klose","full_name":"Lütje-Klose, Birgit","first_name":"Birgit"},{"id":"95559","full_name":"Neumann, Phillip","last_name":"Neumann","first_name":"Phillip"},{"first_name":"Elke","full_name":"Wild, Elke","last_name":"Wild"}],"intvolume":"         5","citation":{"ieee":"S. Grüter, J. Gorges, B. Lütje-Klose, P. Neumann, and E. Wild, “Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi),” <i>QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte</i>, vol. 5, no. 3, 2024, doi: <a href=\"https://doi.org/10.21248/qfi.131\">10.21248/qfi.131</a>.","chicago":"Grüter, Sandra, Julia Gorges, Birgit Lütje-Klose, Phillip Neumann, and Elke Wild. “Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi).” <i>QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte</i> 5, no. 3 (2024). <a href=\"https://doi.org/10.21248/qfi.131\">https://doi.org/10.21248/qfi.131</a>.","ama":"Grüter S, Gorges J, Lütje-Klose B, Neumann P, Wild E. Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi). <i>QfI - Qualifizierung für Inklusion Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte</i>. 2024;5(3). doi:<a href=\"https://doi.org/10.21248/qfi.131\">10.21248/qfi.131</a>","apa":"Grüter, S., Gorges, J., Lütje-Klose, B., Neumann, P., &#38; Wild, E. (2024). Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi). <i>QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte</i>, <i>5</i>(3). <a href=\"https://doi.org/10.21248/qfi.131\">https://doi.org/10.21248/qfi.131</a>","short":"S. Grüter, J. Gorges, B. Lütje-Klose, P. Neumann, E. Wild, QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte 5 (2024).","bibtex":"@article{Grüter_Gorges_Lütje-Klose_Neumann_Wild_2024, title={Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi)}, volume={5}, DOI={<a href=\"https://doi.org/10.21248/qfi.131\">10.21248/qfi.131</a>}, number={3}, journal={QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte}, author={Grüter, Sandra and Gorges, Julia and Lütje-Klose, Birgit and Neumann, Phillip and Wild, Elke}, year={2024} }","mla":"Grüter, Sandra, et al. “Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi).” <i>QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte</i>, vol. 5, no. 3, 2024, doi:<a href=\"https://doi.org/10.21248/qfi.131\">10.21248/qfi.131</a>."},"publication_identifier":{"issn":["2699-2477"]},"publication_status":"published","keyword":["Inklusion","Kooperation","Eltern","Sekundarstufe 1","Evaluation","Integration","Schulentwicklung","Elternkooperation"],"language":[{"iso":"ger"}],"abstract":[{"text":"Für eine gelingende Umsetzung schulischer Inklusion gilt eine professionelle Weiterbildung der Lehrkräfte und des weiteren Schulpersonals als unverzichtbare Voraussetzung, um eine effektive Teamarbeit sowie die Einbindung von Eltern [i] in Erziehungs- und Bildungsprozesse zu gewährleisten. Im Projekt BiFoKi [ii] (Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen) wurde eine Fortbildungsmaßnahme für inklusive Schulen entwickelt, die sowohl die intrainstitutionelle Kooperation innerhalb der Schule als auch die interinstitutionelle Zusammenarbeit mit den Eltern der Schüler*innen mit und ohne sonderpädagogischen Unterstützungsbedarf adressiert. Die Fortbildung zielt u.a. darauf ab, durch eine im Jahrgangsteam gemeinsam geplante und verantwortete Elternarbeit eine einladende Atmosphäre zu schaffen, Kommunikationswege an diverser werdende Bedarfe der Eltern und der Schüler*innen anzupassen und Eltern stärker in schulische Bildungsprozesse einzubeziehen. Zur Evaluation der Fortbildung wurde eine quasi-experimentelle Studie mit einem Prä-Post-Kontrollgruppendesign realisiert. Längsschnittliche Daten liegen für 55 Lehr- und Fachkräfte vor. Die Ergebnisse der varianzanalytischen Auswertung zeigen, dass sich die Einschätzungen zur Kooperationsbereitschaft der Eltern sowie das selbstberichtete Kooperationsverhalten im Bereich der Erziehungs- und Bildungskooperation in der Interventionsgruppe nach der Teilnahme an der Fortbildung signifikant positiver entwickelt hat als in der Kontrollgruppe.\r\n \r\n[i] Mit dem Begriff Eltern sind hier alle erziehungs- bzw. sorgeberechtigten Personen gemeint.\r\n[ii] Hinweis zur Finanzierung: Das diesem Beitrag zugrunde liegende Vorhaben BiFoKi (Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen) wurde mit Mitteln des Bundesministeriums für Bildung und Forschung unter dem Förderkennzeichen 01NV1732in der Förderlinie „Qualifizierung der pädagogischen Fachkräfte für inklusive Bildung“ gefördert (Projektleitung: Birgit Lütje-Klose, Elke Wild, Julia Gorges und Phillip Neumann).\r\n","lang":"ger"},{"lang":"eng","text":"To implement inclusive education successfully, it is crucial that teachers and other school staff are trained to cooperate effectively as a team and to involve parents in educational processes. In the project BiFoKi (Bielefeld Training on Cooperation in inclusive), we developed an in-service training for inclusive schools that addresses the intra-institutional cooperation within schools and the inter-institutional cooperation with the parents of students with and without special educational needs. The training aims to prepare grade-level teams to create a welcoming atmosphere, adapt communication ways to the diverse needs of parents and students and to involve parents more strongly in school educational processes. To evaluate the effectiveness of the training, a quasi-experimental study with a pre-post control group design was implemented. Longitudinal data is available for 55 teachers and other professionals. The results indicate that the intervention group demonstrated a more positive development in terms of satisfaction with parents' willingness to cooperate as well as self-reported cooperative behavior in the area of educational cooperation, compared to the control group."}],"publication":"QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte","title":"Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi)","date_created":"2024-04-19T07:29:21Z","year":"2024","issue":"3"},{"issue":"5","year":"2023","date_created":"2023-05-02T12:20:10Z","title":"Studien zu Schulleistungen und ihre Aufbereitung","publication":"Zeitschrift für Heilpädagogik","file":[{"content_type":"application/pdf","relation":"main_file","creator":"pneu","date_created":"2023-05-02T12:19:07Z","date_updated":"2023-05-02T12:22:35Z","file_name":"zfh_5.2023_neumann.pdf","access_level":"open_access","file_id":"44322","file_size":167638}],"language":[{"iso":"ger"}],"ddc":["370"],"keyword":["Inklusion","Sonderpädagogik","Bildung","Bildungsstudien","Integration"],"publication_status":"published","publication_identifier":{"issn":["0513-9066"]},"has_accepted_license":"1","citation":{"ama":"Neumann P. Studien zu Schulleistungen und ihre Aufbereitung. <i>Zeitschrift für Heilpädagogik</i>. 2023;74(5):230-232.","chicago":"Neumann, Phillip. “Studien zu Schulleistungen und ihre Aufbereitung.” <i>Zeitschrift für Heilpädagogik</i> 74, no. 5 (2023): 230–32.","ieee":"P. Neumann, “Studien zu Schulleistungen und ihre Aufbereitung,” <i>Zeitschrift für Heilpädagogik</i>, vol. 74, no. 5, pp. 230–232, 2023.","short":"P. Neumann, Zeitschrift für Heilpädagogik 74 (2023) 230–232.","mla":"Neumann, Phillip. “Studien zu Schulleistungen und ihre Aufbereitung.” <i>Zeitschrift für Heilpädagogik</i>, vol. 74, no. 5, 2023, pp. 230–32.","bibtex":"@article{Neumann_2023, title={Studien zu Schulleistungen und ihre Aufbereitung}, volume={74}, number={5}, journal={Zeitschrift für Heilpädagogik}, author={Neumann, Phillip}, year={2023}, pages={230–232} }","apa":"Neumann, P. (2023). Studien zu Schulleistungen und ihre Aufbereitung. <i>Zeitschrift für Heilpädagogik</i>, <i>74</i>(5), 230–232."},"intvolume":"        74","page":"230-232","author":[{"id":"95559","full_name":"Neumann, Phillip","last_name":"Neumann","first_name":"Phillip"}],"volume":74,"oa":"1","date_updated":"2023-05-02T12:22:35Z","popular_science":"1","type":"journal_article","status":"public","user_id":"95559","department":[{"_id":"479"}],"_id":"44321","file_date_updated":"2023-05-02T12:22:35Z","article_type":"letter_note"},{"abstract":[{"lang":"eng","text":"In Germany, dual learning programmes are increasingly offered by higher education institutions. These programmes’ main characteristic and greatest challenge is their integration of academic and vocational learning. So far, this challenge has frequently been stated without specifying its exact nature and consequences for learners. The present study addresses this pedagogical research gap and examines the extent of variation in the degree of integration among dual study programmes. With reference to curriculum theory, the study develops an empirical typology of curricular integration in dual programmes. The data sample consists of 152 programmes at (dual) universities and universities of applied sciences. Data is analysed using hierarchical cluster analysis. Results indicate that the currently prevailing forms of curricular integration should best be differentiated according to five types. The five overlapping types of integration are located on a continuum ranging from parallelism through organisational linking to full curricular integration targeted immediately at students’ personal integration. The analysis confirms that there are problems with complying with integration standards set on the policy level. Above all, the study offers new insights on what marks the diverse integration landscape of dual study programmes. It proves that approaches to integration are more differentiated than previous research has shown."}],"publication":"Higher Education","keyword":["Dual study programmes · Curricular integration · Curriculum theory · Empirical typology · Cluster analysis · Germany"],"language":[{"iso":"eng"}],"year":"2022","quality_controlled":"1","issue":"6","title":"Curricular integration of academic and vocational education: a theory-based empirical typology of dual study programmes in Germany","publisher":"Springer Science and Business Media LLC","date_created":"2023-10-05T09:25:30Z","status":"public","type":"journal_article","article_type":"original","_id":"47627","user_id":"71994","department":[{"_id":"282"},{"_id":"208"},{"_id":"640"}],"citation":{"ieee":"L. Mordhorst and T. Jenert, “Curricular integration of academic and vocational education: a theory-based empirical typology of dual study programmes in Germany,” <i>Higher Education</i>, vol. 85, no. 6, pp. 1257–1279, 2022, doi: <a href=\"https://doi.org/10.1007/s10734-022-00889-7\">10.1007/s10734-022-00889-7</a>.","chicago":"Mordhorst, Lisa, and Tobias Jenert. “Curricular Integration of Academic and Vocational Education: A Theory-Based Empirical Typology of Dual Study Programmes in Germany.” <i>Higher Education</i> 85, no. 6 (2022): 1257–79. <a href=\"https://doi.org/10.1007/s10734-022-00889-7\">https://doi.org/10.1007/s10734-022-00889-7</a>.","ama":"Mordhorst L, Jenert T. Curricular integration of academic and vocational education: a theory-based empirical typology of dual study programmes in Germany. <i>Higher Education</i>. 2022;85(6):1257-1279. doi:<a href=\"https://doi.org/10.1007/s10734-022-00889-7\">10.1007/s10734-022-00889-7</a>","mla":"Mordhorst, Lisa, and Tobias Jenert. “Curricular Integration of Academic and Vocational Education: A Theory-Based Empirical Typology of Dual Study Programmes in Germany.” <i>Higher Education</i>, vol. 85, no. 6, Springer Science and Business Media LLC, 2022, pp. 1257–79, doi:<a href=\"https://doi.org/10.1007/s10734-022-00889-7\">10.1007/s10734-022-00889-7</a>.","short":"L. Mordhorst, T. Jenert, Higher Education 85 (2022) 1257–1279.","bibtex":"@article{Mordhorst_Jenert_2022, title={Curricular integration of academic and vocational education: a theory-based empirical typology of dual study programmes in Germany}, volume={85}, DOI={<a href=\"https://doi.org/10.1007/s10734-022-00889-7\">10.1007/s10734-022-00889-7</a>}, number={6}, journal={Higher Education}, publisher={Springer Science and Business Media LLC}, author={Mordhorst, Lisa and Jenert, Tobias}, year={2022}, pages={1257–1279} }","apa":"Mordhorst, L., &#38; Jenert, T. (2022). Curricular integration of academic and vocational education: a theory-based empirical typology of dual study programmes in Germany. <i>Higher Education</i>, <i>85</i>(6), 1257–1279. <a href=\"https://doi.org/10.1007/s10734-022-00889-7\">https://doi.org/10.1007/s10734-022-00889-7</a>"},"intvolume":"        85","page":"1257-1279","publication_status":"published","publication_identifier":{"issn":["0018-1560","1573-174X"]},"main_file_link":[{"url":"https://doi.org/10.1007/s10734-022-00889-7"}],"doi":"10.1007/s10734-022-00889-7","date_updated":"2025-12-08T10:44:17Z","author":[{"last_name":"Mordhorst","full_name":"Mordhorst, Lisa","id":"81839","first_name":"Lisa"},{"first_name":"Tobias","last_name":"Jenert","orcid":" https://orcid.org/0000-0001-9262-5646","id":"71994","full_name":"Jenert, Tobias"}],"volume":85},{"publication":"Zeitschrift für Erziehungswissenschaft","type":"journal_article","abstract":[{"lang":"ger","text":"In inklusiven Schulen wird zunehmend ein stärker individualisierter Unterricht verfolgt. Dieser sollte dem negativen Effekt der mittleren Leistung der Bezugsgruppe (z. B. Klasse, Schule) auf das Fähigkeitsselbstkonzept (FSK) von Schülerinnen aufgrund sozialer Vergleiche (Big-Fish-Little-Pond-Effekt [BFLPE]) entgegenwirken. Auch Vergleiche mit individuell gewählten Vergleichstargets könnten sich positiv auf das FSK auswirken. Auf Basis von N = 752 Fünftklässlerinnen aus 28 inklusiven Schulen (Alter: M(SD) = 10.28(0.53), 48 % weiblich) wurde der Effekt der mittleren Gruppenleistung (BFLPE), der Individualisierung im Unterricht und der Vergleich mit individuell ausgewählten Vergleichspartnerinnen – operationalisiert über die Leistungsdifferenz – auf das mathematische FSK geprüft. Die Ergebnisse von Mehrebenen-Regressionsanalysen zeigen einen BFLPE sowie einen signifikant positiven Effekt der Individualisierung im Unterricht. Der Effekt der Leistungsdifferenz zum individuellen Vergleichstarget wurde nicht signifikant. Die Ergebnisse werden bezüglich weiterführender Forschung und praktischer Implikationen zur Förderung eines positiven FSK von Schülerinnen diskutiert.\r\nInclusive schools are increasingly pursuing more individualised instruction, which may counteract the negative effect of the mean performance of the reference group (e.g. class, school) on students’ self-concept of ability (SCA) based on social comparisons (Big-FishLittle-Pond-Effect [BFLPE]). In addition, comparisons with individually selected comparison targets could also have a positive effect on the SCA. Drawing in a sample of N = 752 fifth graders from 28 inclusive schools (age: M(SD) = 10.28(0.53), 48 % female), the effect of mean group performance (BFLPE), individualized instruction and comparisons with individually selected comparison targets - operationalized via the performance difference - on students’ mathematical SCA was examined. The results of multi-level regression analyses show a BFLPE and a significant positive effect of individualised instruction on students’ SCA. The effect of the performance difference to the individual comparison target was not significant. The results are discussed with respect to further research and practical implications for the promotion of a positive SCA in students\r\n"}],"status":"public","_id":"34486","department":[{"_id":"479"}],"user_id":"77750","keyword":["BiFoKi","Inklusion","Fähigkeitsselbstkonzept","Selbstkonzept","Leistung","Leistungsentwicklung","Mehrebenenanalyse","BFLPE","Big-Fish-Little-Pond","Sonderpädagogischer Förderbedarf","Integration","Sekundarstufe","Bezugsnorm"],"extern":"1","language":[{"iso":"ger"}],"publication_identifier":{"issn":["2512-0778"]},"publication_status":"inpress","year":"2021","citation":{"ama":"Gorges J, Kurz K, Neumann P, Hesse F, Lütje-Klose B, Wild E. Der Fisch neben mir – der Einfluss von Individualisierung im Unterricht, sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen in inklusiven Schulen. <i>Zeitschrift für Erziehungswissenschaft</i>.","chicago":"Gorges, Julia, Katharina Kurz, Phillip Neumann, Franziska Hesse, Birgit Lütje-Klose, and Elke Wild. “Der Fisch neben mir – der Einfluss von Individualisierung im Unterricht, sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen in inklusiven Schulen.” <i>Zeitschrift für Erziehungswissenschaft</i>, n.d.","ieee":"J. Gorges, K. Kurz, P. Neumann, F. Hesse, B. Lütje-Klose, and E. Wild, “Der Fisch neben mir – der Einfluss von Individualisierung im Unterricht, sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen in inklusiven Schulen,” <i>Zeitschrift für Erziehungswissenschaft</i>.","bibtex":"@article{Gorges_Kurz_Neumann_Hesse_Lütje-Klose_Wild, title={Der Fisch neben mir – der Einfluss von Individualisierung im Unterricht, sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen in inklusiven Schulen}, journal={Zeitschrift für Erziehungswissenschaft}, author={Gorges, Julia and Kurz, Katharina and Neumann, Phillip and Hesse, Franziska and Lütje-Klose, Birgit and Wild, Elke} }","mla":"Gorges, Julia, et al. “Der Fisch neben mir – der Einfluss von Individualisierung im Unterricht, sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen in inklusiven Schulen.” <i>Zeitschrift für Erziehungswissenschaft</i>.","short":"J. Gorges, K. Kurz, P. Neumann, F. Hesse, B. Lütje-Klose, E. Wild, Zeitschrift für Erziehungswissenschaft (n.d.).","apa":"Gorges, J., Kurz, K., Neumann, P., Hesse, F., Lütje-Klose, B., &#38; Wild, E. (n.d.). Der Fisch neben mir – der Einfluss von Individualisierung im Unterricht, sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen in inklusiven Schulen. <i>Zeitschrift für Erziehungswissenschaft</i>."},"date_updated":"2022-12-17T12:16:35Z","date_created":"2022-12-17T12:16:29Z","author":[{"first_name":"Julia","last_name":"Gorges","full_name":"Gorges, Julia"},{"first_name":"Katharina","last_name":"Kurz","full_name":"Kurz, Katharina"},{"id":"95559","full_name":"Neumann, Phillip","last_name":"Neumann","first_name":"Phillip"},{"first_name":"Franziska","full_name":"Hesse, Franziska","last_name":"Hesse"},{"first_name":"Birgit","full_name":"Lütje-Klose, Birgit","last_name":"Lütje-Klose"},{"full_name":"Wild, Elke","last_name":"Wild","first_name":"Elke"}],"title":"Der Fisch neben mir – der Einfluss von Individualisierung im Unterricht, sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen in inklusiven Schulen"},{"type":"conference","status":"public","_id":"19390","user_id":"28836","department":[{"_id":"53"}],"file_date_updated":"2022-01-06T13:41:20Z","publication_status":"published","has_accepted_license":"1","publication_identifier":{"isbn":["3-936338-73-6"]},"citation":{"apa":"Krauter, S., Rustemovic, D., &#38; Khatibi, A. (2020). Reduction of required storage capacities for a 100% renewable energy supply in Germany, if new PV systems are installed with east-west tracking systems at increased elevation angles. <i>Proceedings of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020</i>, 1818–1819. <a href=\"https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10\">https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10</a>","bibtex":"@inproceedings{Krauter_Rustemovic_Khatibi_2020, title={Reduction of required storage capacities for a 100% renewable energy supply in Germany, if new PV systems are installed with east-west tracking systems at increased elevation angles}, DOI={<a href=\"https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10\">10.4229/EUPVSEC20202020-6BV.5.10</a>}, booktitle={Proceedings of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020}, author={Krauter, Stefan and Rustemovic, D. and Khatibi, Arash}, year={2020}, pages={1818–1819} }","short":"S. Krauter, D. Rustemovic, A. Khatibi, in: Proceedings of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020, 2020, pp. 1818–1819.","mla":"Krauter, Stefan, et al. “Reduction of Required Storage Capacities for a 100% Renewable Energy Supply in Germany, If New PV Systems Are Installed with East-West Tracking Systems at Increased Elevation Angles.” <i>Proceedings of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020</i>, 2020, pp. 1818–19, doi:<a href=\"https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10\">10.4229/EUPVSEC20202020-6BV.5.10</a>.","ama":"Krauter S, Rustemovic D, Khatibi A. Reduction of required storage capacities for a 100% renewable energy supply in Germany, if new PV systems are installed with east-west tracking systems at increased elevation angles. In: <i>Proceedings of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020</i>. ; 2020:1818-1819. doi:<a href=\"https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10\">10.4229/EUPVSEC20202020-6BV.5.10</a>","chicago":"Krauter, Stefan, D. Rustemovic, and Arash Khatibi. “Reduction of Required Storage Capacities for a 100% Renewable Energy Supply in Germany, If New PV Systems Are Installed with East-West Tracking Systems at Increased Elevation Angles.” In <i>Proceedings of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020</i>, 1818–19, 2020. <a href=\"https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10\">https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10</a>.","ieee":"S. Krauter, D. Rustemovic, and A. Khatibi, “Reduction of required storage capacities for a 100% renewable energy supply in Germany, if new PV systems are installed with east-west tracking systems at increased elevation angles,” in <i>Proceedings of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020</i>, online, 2020, pp. 1818–1819, doi: <a href=\"https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10\">10.4229/EUPVSEC20202020-6BV.5.10</a>."},"page":"1818 - 1819","date_updated":"2022-01-06T13:43:51Z","author":[{"first_name":"Stefan","last_name":"Krauter","orcid":"0000-0002-3594-260X","id":"28836","full_name":"Krauter, Stefan"},{"first_name":"D.","last_name":"Rustemovic","full_name":"Rustemovic, D."},{"last_name":"Khatibi","id":"43538","full_name":"Khatibi, Arash","first_name":"Arash"}],"doi":"10.4229/EUPVSEC20202020-6BV.5.10","conference":{"name":"37th European Photovoltaic Solar Energy Conference and Exhibition (EUPVSEC 2020)","start_date":"2020-09-07","end_date":"2020-09-11","location":"online"},"publication":"Proceedings of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020","abstract":[{"lang":"eng","text":"Due to the strong reduction of PV prices, storage plays a dominating role in overall system costs. A \r\nsteeper elevation angle would result in a more balanced seasonal PV yield, at the cost of PV yield reductions during \r\nsummer, but allowing reduced storage capacities. Additionally, the effect of a single-axis tracking system has been \r\ninvestigated, generating more electricity during the morning and evening hours, thus reducing daily storage \r\nrequirements. The necessary PV size and storage capacities required for the German energy supply (1,500 TWh after \r\nelectrification of all sectors) via 100% renewable energies and a 50% solar share have been calculated via the \r\nHOMER Pro software, considering the bridging of periods of \"dark lulls“ in winter, using costs of 2030 (Table 1). \r\nResults: The increase of module elevation angles above the typical 30° leads to a reduction of investment and supply \r\ncosts. The optimum is reached at a cost reduction of -1.5% for an elevation angle at the latitude of the installation \r\nsite. An explanation is that high elevation angles are favorable for clear winter days, but not at all for the critical days \r\nwith diffuse irradiance only, so the battery capacity must be increased. For the same reason, tracking systems do not \r\noffer any cost advantage (at least for the ones without an option for horizontal positioning during diffuse days)."}],"file":[{"content_type":"application/pdf","relation":"main_file","success":1,"creator":"krauter","date_created":"2022-01-06T13:41:20Z","date_updated":"2022-01-06T13:41:20Z","file_id":"29178","file_name":"Krauter Rustemovic Khatibi - Elevated Angle - EUPVSEC 2020.pdf","access_level":"closed","file_size":428312}],"ddc":["620"],"keyword":["Energy Storage","PV system integration","Large Grid-connected PV systems","Simulation","Energy Supply Options"],"language":[{"iso":"eng"}],"quality_controlled":"1","year":"2020","date_created":"2020-09-14T12:42:30Z","title":"Reduction of required storage capacities for a 100% renewable energy supply in Germany, if new PV systems are installed with east-west tracking systems at increased elevation angles"},{"year":"2018","citation":{"ama":"Abramov O, Kopp S, Nemeth A, Kern F, Mertens U, Rohlfing K. Towards a Computational Model of Child Gesture-Speech Production. In: <i>KOGWIS2018: Computational Approaches to Cognitive Science</i>. ; 2018.","chicago":"Abramov, Olga, Stefan Kopp, Anne Nemeth, Friederike Kern, Ulrich Mertens, and Katharina Rohlfing. “Towards a Computational Model of Child Gesture-Speech Production.” In <i>KOGWIS2018: Computational Approaches to Cognitive Science</i>, 2018.","ieee":"O. Abramov, S. Kopp, A. Nemeth, F. Kern, U. Mertens, and K. Rohlfing, “Towards a Computational Model of Child Gesture-Speech Production,” 2018.","bibtex":"@inproceedings{Abramov_Kopp_Nemeth_Kern_Mertens_Rohlfing_2018, title={Towards a Computational Model of Child Gesture-Speech Production}, booktitle={KOGWIS2018: Computational Approaches to Cognitive Science}, author={Abramov, Olga and Kopp, Stefan and Nemeth, Anne and Kern, Friederike and Mertens, Ulrich and Rohlfing, Katharina}, year={2018} }","short":"O. Abramov, S. Kopp, A. Nemeth, F. Kern, U. Mertens, K. Rohlfing, in: KOGWIS2018: Computational Approaches to Cognitive Science, 2018.","mla":"Abramov, Olga, et al. “Towards a Computational Model of Child Gesture-Speech Production.” <i>KOGWIS2018: Computational Approaches to Cognitive Science</i>, 2018.","apa":"Abramov, O., Kopp, S., Nemeth, A., Kern, F., Mertens, U., &#38; Rohlfing, K. (2018). Towards a Computational Model of Child Gesture-Speech Production. <i>KOGWIS2018: Computational Approaches to Cognitive Science</i>."},"date_updated":"2023-02-01T12:50:21Z","date_created":"2020-08-03T11:00:54Z","author":[{"first_name":"Olga","full_name":"Abramov, Olga","last_name":"Abramov"},{"last_name":"Kopp","full_name":"Kopp, Stefan","first_name":"Stefan"},{"full_name":"Nemeth, Anne","last_name":"Nemeth","first_name":"Anne"},{"first_name":"Friederike","full_name":"Kern, Friederike","last_name":"Kern"},{"first_name":"Ulrich","full_name":"Mertens, Ulrich","last_name":"Mertens"},{"first_name":"Katharina","last_name":"Rohlfing","id":"50352","full_name":"Rohlfing, Katharina"}],"title":"Towards a Computational Model of Child Gesture-Speech Production","type":"conference","publication":"KOGWIS2018: Computational Approaches to Cognitive Science","abstract":[{"lang":"eng","text":"Previous work by [1] studied gesture-speech interaction in adults. [1] focussed on temporal and semantic coordination of gesture and speech and found that while adult speech is mostly coordinated (or redundant) with gestures, semantic coordination increases the temporal synchrony. These observations do not necessarily hold for children (in particular with respect to iconic gestures, see [2]), where the speech and gesture systems are still under development. We studied the semantic and temporal coordination of speech and gesture in 4-year old children using a corpus of 40 children producing action descriptions in task oriented dialogues. In particular, we examined what kinds of information are transmitted verbally vs. non-verbally and how they are related. To account for this, we extended the semantic features (SFs) developed in [3] for object descriptions in order to include the semantics of actions. We coded the SFs on the children’s speech and gestures separately using video data. In our presentation, we will focus on the quantitative distribution of SFs across gesture and speech. Our results indicate that speech and gestures of 4-year olds are less integrated than those of the adults, although there is a large variability among the children. We will discuss the results with respect to the cognitive processes (e.g., visual memory, language) underlying children’s abilities at this stage of development. Our work paves the way for the cognitive architecture of speech-gesture interaction in preschoolers which to our knowledge is missing so far. "}],"status":"public","_id":"17557","user_id":"14931","department":[{"_id":"749"}],"keyword":["Speech-gesture integration","semantic features"],"language":[{"iso":"eng"}]},{"citation":{"apa":"Abramov, O., Kopp, S., Nemeth, A., Kern, F., Mertens, U., &#38; Rohlfing, K. (2018). Towards a Computational Model of Child Gesture-Speech Production. <i>KOGWIS2018: Computational Approaches to Cognitive Science</i>.","mla":"Abramov, Olga, et al. “Towards a Computational Model of Child Gesture-Speech Production.” <i>KOGWIS2018: Computational Approaches to Cognitive Science</i>, 2018.","bibtex":"@inproceedings{Abramov_Kopp_Nemeth_Kern_Mertens_Rohlfing_2018, title={Towards a Computational Model of Child Gesture-Speech Production}, booktitle={KOGWIS2018: Computational Approaches to Cognitive Science}, author={Abramov, Olga and Kopp, Stefan and Nemeth, Anne and Kern, Friederike and Mertens, Ulrich and Rohlfing, Katharina}, year={2018} }","short":"O. Abramov, S. Kopp, A. Nemeth, F. Kern, U. Mertens, K. Rohlfing, in: KOGWIS2018: Computational Approaches to Cognitive Science, 2018.","chicago":"Abramov, Olga, Stefan Kopp, Anne Nemeth, Friederike Kern, Ulrich Mertens, and Katharina Rohlfing. “Towards a Computational Model of Child Gesture-Speech Production.” In <i>KOGWIS2018: Computational Approaches to Cognitive Science</i>, 2018.","ieee":"O. Abramov, S. Kopp, A. Nemeth, F. Kern, U. Mertens, and K. Rohlfing, “Towards a Computational Model of Child Gesture-Speech Production,” 2018.","ama":"Abramov O, Kopp S, Nemeth A, Kern F, Mertens U, Rohlfing K. Towards a Computational Model of Child Gesture-Speech Production. In: <i>KOGWIS2018: Computational Approaches to Cognitive Science</i>. ; 2018."},"year":"2018","author":[{"first_name":"Olga","full_name":"Abramov, Olga","last_name":"Abramov"},{"first_name":"Stefan","last_name":"Kopp","full_name":"Kopp, Stefan"},{"last_name":"Nemeth","full_name":"Nemeth, Anne","first_name":"Anne"},{"last_name":"Kern","full_name":"Kern, Friederike","first_name":"Friederike"},{"first_name":"Ulrich","full_name":"Mertens, Ulrich","last_name":"Mertens"},{"first_name":"Katharina","last_name":"Rohlfing","full_name":"Rohlfing, Katharina","id":"50352"}],"date_created":"2020-06-24T13:00:54Z","date_updated":"2023-02-01T16:24:45Z","title":"Towards a Computational Model of Child Gesture-Speech Production","type":"conference","publication":"KOGWIS2018: Computational Approaches to Cognitive Science","status":"public","abstract":[{"lang":"eng","text":"Previous work by [1] studied gesture-speech interaction in adults. [1] focussed on temporal and semantic coordination of gesture and speech and found that while adult speech is mostly coordinated (or redundant) with gestures, semantic coordination increases the temporal synchrony. These observations do not necessarily hold for children (in particular with respect to iconic gestures, see [2]), where the speech and gesture systems are still under development. We studied the semantic and temporal coordination of speech and gesture in 4-year old children using a corpus of 40 children producing action descriptions in task oriented dialogues. In particular, we examined what kinds of information are transmitted verbally vs. non-verbally and how they are related. To account for this, we extended the semantic features (SFs) developed in [3] for object descriptions in order to include the semantics of actions. We coded the SFs on the children’s speech and gestures separately using video data. In our presentation, we will focus on the quantitative distribution of SFs across gesture and speech. Our results indicate that speech and gestures of 4-year olds are less integrated than those of the adults, although there is a large variability among the children. We will discuss the results with respect to the cognitive processes (e.g., visual memory, language) underlying children’s abilities at this stage of development. Our work paves the way for the cognitive architecture of speech-gesture interaction in preschoolers which to our knowledge is missing so far. "}],"user_id":"14931","department":[{"_id":"749"}],"_id":"17179","language":[{"iso":"eng"}],"keyword":["Speech-gesture integration","semantic features"]},{"language":[{"iso":"ger"}],"keyword":["Behindertensport","Entwicklung","Handlungsorientierung","Inklusion","Integration","soziale","Nordrhein-Westfalen","Sportsoziologie","Sportverein","Vereinsentwicklung","Vereinsstruktur"],"user_id":"96222","department":[{"_id":"175"}],"_id":"35010","status":"public","abstract":[{"lang":"ger","text":"Das Buch bietet erstmals empirisch fundierte Erkenntnisse zu inklusiven Entwicklungprozessen von Sportvereinen sowie konkrete Handlungsempfehlungen für Vereine und Experten. Das Werk basiert auf einer Untersuchung zur Konzeption und fachlichen Fundierung inklusiver Qualität in Sportvereinen, die von einem Forschungsteam mit Expertinnen der Inklusionsforschung und der sportsoziologischen Forschung durchgeführt wurde."}],"type":"book","title":"Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen kann","date_created":"2022-12-28T15:47:53Z","author":[{"first_name":"Heiko","id":"21765","full_name":"Meier, Heiko","last_name":"Meier"}],"publisher":"Meyer & Meyer","date_updated":"2024-02-27T13:06:11Z","citation":{"ieee":"H. Meier, <i>Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen kann</i>. Aachen: Meyer &#38; Meyer, 2017.","chicago":"Meier, Heiko. <i>Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen kann</i>. Aachen: Meyer &#38; Meyer, 2017.","ama":"Meier H. <i>Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen kann</i>. Meyer &#38; Meyer; 2017.","apa":"Meier, H. (2017). <i>Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen kann</i>. Meyer &#38; Meyer.","bibtex":"@book{Meier_2017, place={Aachen}, title={Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen kann}, publisher={Meyer &#38; Meyer}, author={Meier, Heiko}, year={2017} }","mla":"Meier, Heiko. <i>Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen kann</i>. Meyer &#38; Meyer, 2017.","short":"H. Meier, Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen kann, Meyer &#38; Meyer, Aachen, 2017."},"page":"255","place":"Aachen","year":"2017","publication_status":"published","publication_identifier":{"isbn":["9783840375613"]}},{"_id":"5825","user_id":"39928","department":[{"_id":"66"}],"editor":[{"first_name":"Quan Z. ","last_name":"Sheng","full_name":"Sheng, Quan Z. "},{"last_name":"Stroulia","full_name":"Stroulia, Eleni ","first_name":"Eleni "},{"last_name":"Tata","full_name":"Tata, Samir ","first_name":"Samir "},{"last_name":"Bhiri","full_name":"Bhiri, Sami ","first_name":"Sami "}],"status":"public","type":"conference","doi":"10.1007/978-3-319-46295-0_11","date_updated":"2022-01-06T07:02:43Z","author":[{"first_name":"Dennis","last_name":"Wolters","full_name":"Wolters, Dennis","id":"11308"},{"full_name":"Kirchhoff, Jonas","id":"39928","last_name":"Kirchhoff","first_name":"Jonas"},{"last_name":"Gerth","full_name":"Gerth, Christian","first_name":"Christian"},{"full_name":"Engels, Gregor","id":"107","last_name":"Engels","first_name":"Gregor"}],"place":"Cham","citation":{"chicago":"Wolters, Dennis, Jonas Kirchhoff, Christian Gerth, and Gregor Engels. “Cross-Device Integration of Android Apps.” In <i>Service-Oriented Computing</i>, edited by Quan Z.  Sheng, Eleni  Stroulia, Samir  Tata, and Sami  Bhiri, 171–85. Cham: Springer International Publishing, 2016. <a href=\"https://doi.org/10.1007/978-3-319-46295-0_11\">https://doi.org/10.1007/978-3-319-46295-0_11</a>.","ieee":"D. Wolters, J. Kirchhoff, C. Gerth, and G. Engels, “Cross-Device Integration of Android Apps,” in <i>Service-Oriented Computing</i>, 2016, pp. 171–185.","ama":"Wolters D, Kirchhoff J, Gerth C, Engels G. Cross-Device Integration of Android Apps. In: Sheng QZ, Stroulia E, Tata S, Bhiri S, eds. <i>Service-Oriented Computing</i>. Cham: Springer International Publishing; 2016:171-185. doi:<a href=\"https://doi.org/10.1007/978-3-319-46295-0_11\">10.1007/978-3-319-46295-0_11</a>","bibtex":"@inproceedings{Wolters_Kirchhoff_Gerth_Engels_2016, place={Cham}, title={Cross-Device Integration of Android Apps}, DOI={<a href=\"https://doi.org/10.1007/978-3-319-46295-0_11\">10.1007/978-3-319-46295-0_11</a>}, booktitle={Service-Oriented Computing}, publisher={Springer International Publishing}, author={Wolters, Dennis and Kirchhoff, Jonas and Gerth, Christian and Engels, Gregor}, editor={Sheng, Quan Z.  and Stroulia, Eleni  and Tata, Samir  and Bhiri, Sami Editors}, year={2016}, pages={171–185} }","short":"D. Wolters, J. Kirchhoff, C. Gerth, G. Engels, in: Q.Z. Sheng, E. Stroulia, S. Tata, S. Bhiri (Eds.), Service-Oriented Computing, Springer International Publishing, Cham, 2016, pp. 171–185.","mla":"Wolters, Dennis, et al. “Cross-Device Integration of Android Apps.” <i>Service-Oriented Computing</i>, edited by Quan Z.  Sheng et al., Springer International Publishing, 2016, pp. 171–85, doi:<a href=\"https://doi.org/10.1007/978-3-319-46295-0_11\">10.1007/978-3-319-46295-0_11</a>.","apa":"Wolters, D., Kirchhoff, J., Gerth, C., &#38; Engels, G. (2016). Cross-Device Integration of Android Apps. In Q. Z. Sheng, E. Stroulia, S. Tata, &#38; S. Bhiri (Eds.), <i>Service-Oriented Computing</i> (pp. 171–185). Cham: Springer International Publishing. <a href=\"https://doi.org/10.1007/978-3-319-46295-0_11\">https://doi.org/10.1007/978-3-319-46295-0_11</a>"},"page":"171-185","publication_status":"published","publication_identifier":{"issn":["0302-9743","1611-3349"],"isbn":["9783319462943","9783319462950"]},"keyword":["Cross-Device","Integration","Android","Adapter","DSL"],"language":[{"iso":"eng"}],"abstract":[{"text":"Integrating apps on mobile devices into applications running on other devices is usually difficult. For instance, using a messenger on a smartphone to share a text written on a desktop computer often ends up in a cumbersome solution to transfer the text, because many applications are not designed for such scenarios. In this paper, we present an approach enabling the integration of apps running on Android devices into applications running on other devices and even other platforms. This is achieved by specifying adapters for Android apps, which map their services to a platform-independent service interface. For this purpose, we have developed a domain-specific language to ease the specification of such mappings. Our approach is applicable without the need to modify the existing Android apps providing the service. We analyzed its feasibility by implementing our approach and by specifying mappings for several popular Android apps, e.g., phone book, camera, and file explorer.","lang":"eng"}],"publication":"Service-Oriented Computing","title":"Cross-Device Integration of Android Apps","publisher":"Springer International Publishing","date_created":"2018-11-26T10:21:38Z","year":"2016"},{"status":"public","type":"conference","extern":"1","user_id":"42496","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"_id":"1120","citation":{"ieee":"J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM - A Simple, Modular and Flexible Customer Interaction Management System,” in <i>International Conference on Information Society (i-Society 2011)</i>, London, UK, 2011, pp. 153–158.","chicago":"Schuster, Jörg, Yeong Su Lee, Despina  Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In <i>International Conference on Information Society (i-Society 2011)</i>, 153–58. Piscataway, NJ, USA: IEEE, 2011.","ama":"Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: <i>International Conference on Information Society (i-Society 2011)</i>. Piscataway, NJ, USA: IEEE; 2011:153-158.","short":"J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158.","bibtex":"@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway, NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management System}, booktitle={International Conference on Information Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina  and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158} }","mla":"Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” <i>International Conference on Information Society (i-Society 2011)</i>, IEEE, 2011, pp. 153–58.","apa":"Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., &#38; Geierhos, M. (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System. In <i>International Conference on Information Society (i-Society 2011)</i> (pp. 153–158). Piscataway, NJ, USA: IEEE."},"page":"153-158","place":"Piscataway, NJ, USA","publication_status":"published","publication_identifier":{"eisbn":["978-0-9564263-8-3 "],"isbn":["978-1-61284-148-9"]},"conference":{"start_date":"2011-06-27","name":"International Conference on Information Society (i-Society 2011)","location":"London, UK","end_date":"2011-06-29"},"author":[{"first_name":"Jörg","full_name":"Schuster, Jörg","last_name":"Schuster"},{"first_name":"Yeong Su","last_name":"Lee","full_name":"Lee, Yeong Su"},{"first_name":"Despina ","full_name":"Kobothanassi, Despina ","last_name":"Kobothanassi"},{"last_name":"Bargel","full_name":"Bargel, Matthias","first_name":"Matthias"},{"first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","full_name":"Geierhos, Michaela","id":"42496"}],"date_updated":"2022-01-06T06:50:58Z","abstract":[{"text":"SCM is a simple, modular and flexible system for web monitoring and customer interaction management. In our view, its main advantages are the following: It is completely web based. It combines all technologies, data, software agents and human agents involved in the monitoring and customer interaction process. It can be used for messages written in any natural language. Although the prototype of SCM is designed for classifying and processing messages about mobile-phone related problems in social networks, SCM can easily be adapted to other text types such as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses linguistic technologies to classify messages and recognize paraphrases of product names. For two reasons, product name paraphrasing plays a major role in SCM: First, product names typically have many, sometimes hundreds or thousands of intralingual paraphrases. Secondly, product names have interlingual paraphrases: The same products are often called or spelt differently in different countries and/or languages. By mapping product name variants to an international canonical form, SCM allows for answering questions like Which statements are made about this mobile phone in which languages/in which social networks/in which countries/...? The SCM product name paraphrasing engine is designed in such a way that standard variants are assigned automatically, regular variants are assigned semiautomatically and idiosyncratic variants can be added manually. With this and similar features we try to realize our philosophy of simplicity, modularity and flexibility: Whatever can be done automatically is done automatically. But manual intervention is always possible and easy and it does not conflict in any way with the automatic functions of SCM.","lang":"eng"}],"publication":"International Conference on Information Society (i-Society 2011)","language":[{"iso":"eng"}],"keyword":["Social Media Business Integration","Contact Center Application Support","Monitoring Social Conversations","Social Customer Interaction Management","Monitoring","Software Agents"],"year":"2011","quality_controlled":"1","title":"SCM - A Simple, Modular and Flexible Customer Interaction Management System","date_created":"2018-01-29T15:15:25Z","publisher":"IEEE"},{"place":"Hamburg, Germany","citation":{"apa":"Geierhos, M., Lee, Y. S., &#38; Bargel, M. (2011). Processing Multilingual Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, &#38; K. Wörner (Eds.), <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i> (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.","bibtex":"@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg}, author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }","short":"M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.","mla":"Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social Media.” <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 219–22.","ama":"Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:219-222.","chicago":"Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual Customer Contacts via Social Media.” In <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.","ieee":"M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer Contacts via Social Media,” in <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, Hamburg, Germany, 2011, vol. 96, pp. 219–222."},"intvolume":"        96","page":"219-222","publication_status":"published","publication_identifier":{"issn":["0176-599X"]},"main_file_link":[{"open_access":"1","url":"http://exmaralda.org/gscl2011/downloads/AZM96.pdf"}],"conference":{"start_date":"2011-09-28","name":"Conference of the German Society for Computational Linguistics and Language Technology (GSCL 2011)","location":"Hamburg, Germany","end_date":"2011-09-30"},"oa":"1","date_updated":"2022-01-06T06:50:58Z","author":[{"id":"42496","full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","first_name":"Michaela"},{"full_name":"Lee, Yeong Su","last_name":"Lee","first_name":"Yeong Su"},{"last_name":"Bargel","full_name":"Bargel, Matthias","first_name":"Matthias"}],"volume":96,"editor":[{"full_name":"Hedeland, Hanna","last_name":"Hedeland","first_name":"Hanna"},{"first_name":"Thomas","last_name":"Schmidt","full_name":"Schmidt, Thomas"},{"full_name":"Wörner, Kai","last_name":"Wörner","first_name":"Kai"}],"status":"public","type":"conference","extern":"1","_id":"1122","user_id":"42496","series_title":"Arbeiten zur Mehrsprachigkeit - Folge B","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"year":"2011","quality_controlled":"1","title":"Processing Multilingual Customer Contacts via Social Media","publisher":"University of Hamburg","date_created":"2018-01-29T15:48:34Z","abstract":[{"lang":"eng","text":"Within this paper, we will describe a new approach to customer interaction management by integrating social networking channels into existing business processes. Until now, contact center agents still read these messages and forward them to the persons in charge of customer’s in the company. But with the introduction of Web 2.0 and social networking clients are more likely to communicate with the companies via Facebook and Twitter instead of filling data in contact forms or sending e-mail requests. In order to maintain an active communication with international clients via social media, the multilingual consumer contacts have to be categorized and then automatically assigned to the corresponding business processes (e.g. technicalservice, shipping, marketing, and accounting). This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer relationship management."}],"publication":"Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011","keyword":["Classification of Multilingual Customer Contacts","Contact Center Application Support","Social Media Business Integration"],"language":[{"iso":"eng"}]},{"publication_identifier":{"issn":["17982340"]},"publication_status":"published","page":"222-233","intvolume":"         2","citation":{"short":"M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.","mla":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>.","bibtex":"@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, DOI={<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>}, number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }","apa":"Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>, <i>2</i>(4), 222–233. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>","ieee":"M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, pp. 222–233, 2011.","chicago":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i> 2, no. 4 (2011): 222–33. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>.","ama":"Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>. 2011;2(4):222-233. doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>"},"date_updated":"2022-01-06T06:50:58Z","volume":2,"author":[{"first_name":"Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela","id":"42496"}],"doi":"10.4304/jait.2.4.222-233","type":"journal_article","status":"public","_id":"1125","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"42496","article_type":"original","extern":"1","quality_controlled":"1","issue":"4","year":"2011","publisher":"Engineering and Technology Publishing (ETPub)","date_created":"2018-01-29T16:33:55Z","title":"Customer Interaction 2.0: Adopting Social Media as Customer Service Channel","publication":"Journal of Advances in Information Technology","abstract":[{"lang":"eng","text":"Since customers first share their problems with a social networking community before directly addressing a company, social networking sites such as Facebook, Twitter, MySpace or Foursquare will be the interface between customer and company. For this reason, it is assumed that social networks will evolve into a common communication channel – not only between individuals but also between customers and companies. However, social networking has not yet been integrated into customer interaction management (CIM) tools. In general, a CIM application is used by the agents in a contact centre while communicating with the customers. Such systems handle communication across multiple different channels, such as e-mail, telephone, Instant Messaging, letter etc. What we do now is to integrate social networking into CIM applications by adding another communication channel. This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer service management and the company’s response will be delivered through the customer’s preferred social networking site."}],"keyword":["Social Media Business Integration","Multichannel Customer Interaction Management","Contact Centre Application Support"],"language":[{"iso":"eng"}]}]