---
_id: '53597'
abstract:
- lang: ger
text: "Für eine gelingende Umsetzung schulischer Inklusion gilt eine professionelle
Weiterbildung der Lehrkräfte und des weiteren Schulpersonals als unverzichtbare
Voraussetzung, um eine effektive Teamarbeit sowie die Einbindung von Eltern [i]
in Erziehungs- und Bildungsprozesse zu gewährleisten. Im Projekt BiFoKi [ii] (Bielefelder
Fortbildungskonzept zur Kooperation in inklusiven Schulen) wurde eine Fortbildungsmaßnahme
für inklusive Schulen entwickelt, die sowohl die intrainstitutionelle Kooperation
innerhalb der Schule als auch die interinstitutionelle Zusammenarbeit mit den
Eltern der Schüler*innen mit und ohne sonderpädagogischen Unterstützungsbedarf
adressiert. Die Fortbildung zielt u.a. darauf ab, durch eine im Jahrgangsteam
gemeinsam geplante und verantwortete Elternarbeit eine einladende Atmosphäre zu
schaffen, Kommunikationswege an diverser werdende Bedarfe der Eltern und der Schüler*innen
anzupassen und Eltern stärker in schulische Bildungsprozesse einzubeziehen. Zur
Evaluation der Fortbildung wurde eine quasi-experimentelle Studie mit einem Prä-Post-Kontrollgruppendesign
realisiert. Längsschnittliche Daten liegen für 55 Lehr- und Fachkräfte vor. Die
Ergebnisse der varianzanalytischen Auswertung zeigen, dass sich die Einschätzungen
zur Kooperationsbereitschaft der Eltern sowie das selbstberichtete Kooperationsverhalten
im Bereich der Erziehungs- und Bildungskooperation in der Interventionsgruppe
nach der Teilnahme an der Fortbildung signifikant positiver entwickelt hat als
in der Kontrollgruppe.\r\n \r\n[i] Mit dem Begriff Eltern sind hier alle erziehungs-
bzw. sorgeberechtigten Personen gemeint.\r\n[ii] Hinweis zur Finanzierung: Das
diesem Beitrag zugrunde liegende Vorhaben BiFoKi (Bielefelder Fortbildungskonzept
zur Kooperation in inklusiven Schulen) wurde mit Mitteln des Bundesministeriums
für Bildung und Forschung unter dem Förderkennzeichen 01NV1732in der Förderlinie
„Qualifizierung der pädagogischen Fachkräfte für inklusive Bildung“ gefördert
(Projektleitung: Birgit Lütje-Klose, Elke Wild, Julia Gorges und Phillip Neumann).\r\n"
- lang: eng
text: To implement inclusive education successfully, it is crucial that teachers
and other school staff are trained to cooperate effectively as a team and to involve
parents in educational processes. In the project BiFoKi (Bielefeld Training on
Cooperation in inclusive), we developed an in-service training for inclusive schools
that addresses the intra-institutional cooperation within schools and the inter-institutional
cooperation with the parents of students with and without special educational
needs. The training aims to prepare grade-level teams to create a welcoming atmosphere,
adapt communication ways to the diverse needs of parents and students and to involve
parents more strongly in school educational processes. To evaluate the effectiveness
of the training, a quasi-experimental study with a pre-post control group design
was implemented. Longitudinal data is available for 55 teachers and other professionals.
The results indicate that the intervention group demonstrated a more positive
development in terms of satisfaction with parents' willingness to cooperate as
well as self-reported cooperative behavior in the area of educational cooperation,
compared to the control group.
alternative_title:
- Encourage Grade-Level Teams to Cooperate with Parents – A Task for Teacher Training?
Results of the Bielefeld Training on Cooperation in inclusive
article_type: original
author:
- first_name: Sandra
full_name: Grüter, Sandra
last_name: Grüter
- first_name: Julia
full_name: Gorges, Julia
last_name: Gorges
- first_name: Birgit
full_name: Lütje-Klose, Birgit
last_name: Lütje-Klose
- first_name: Phillip
full_name: Neumann, Phillip
id: '95559'
last_name: Neumann
- first_name: Elke
full_name: Wild, Elke
last_name: Wild
citation:
ama: Grüter S, Gorges J, Lütje-Klose B, Neumann P, Wild E. Jahrgangsteams zur Kooperation
mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse zum
Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi).
QfI - Qualifizierung für Inklusion Online-Zeitschrift zur Forschung über Aus-,
Fort- und Weiterbildung pädagogischer Fachkräfte. 2024;5(3). doi:10.21248/qfi.131
apa: Grüter, S., Gorges, J., Lütje-Klose, B., Neumann, P., & Wild, E. (2024).
Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen?
Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven
Schulen (BiFoKi). QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur
Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte, 5(3).
https://doi.org/10.21248/qfi.131
bibtex: '@article{Grüter_Gorges_Lütje-Klose_Neumann_Wild_2024, title={Jahrgangsteams
zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse
zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi)},
volume={5}, DOI={10.21248/qfi.131},
number={3}, journal={QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur
Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte}, author={Grüter,
Sandra and Gorges, Julia and Lütje-Klose, Birgit and Neumann, Phillip and Wild,
Elke}, year={2024} }'
chicago: Grüter, Sandra, Julia Gorges, Birgit Lütje-Klose, Phillip Neumann, and
Elke Wild. “Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für
Fortbildungen? Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation
in inklusiven Schulen (BiFoKi).” QfI - Qualifizierung für Inklusion. Online-Zeitschrift
zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte
5, no. 3 (2024). https://doi.org/10.21248/qfi.131.
ieee: 'S. Grüter, J. Gorges, B. Lütje-Klose, P. Neumann, and E. Wild, “Jahrgangsteams
zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen? Evaluationsergebnisse
zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven Schulen (BiFoKi),”
QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur Forschung über Aus-,
Fort- und Weiterbildung pädagogischer Fachkräfte, vol. 5, no. 3, 2024, doi:
10.21248/qfi.131.'
mla: Grüter, Sandra, et al. “Jahrgangsteams zur Kooperation mit Eltern anregen –
eine Aufgabe für Fortbildungen? Evaluationsergebnisse zum Bielefelder Fortbildungskonzept
zur Kooperation in inklusiven Schulen (BiFoKi).” QfI - Qualifizierung für Inklusion.
Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung pädagogischer
Fachkräfte, vol. 5, no. 3, 2024, doi:10.21248/qfi.131.
short: S. Grüter, J. Gorges, B. Lütje-Klose, P. Neumann, E. Wild, QfI - Qualifizierung
für Inklusion. Online-Zeitschrift zur Forschung über Aus-, Fort- und Weiterbildung
pädagogischer Fachkräfte 5 (2024).
date_created: 2024-04-19T07:29:21Z
date_updated: 2024-05-10T08:44:49Z
department:
- _id: '479'
doi: 10.21248/qfi.131
intvolume: ' 5'
issue: '3'
keyword:
- Inklusion
- Kooperation
- Eltern
- Sekundarstufe 1
- Evaluation
- Integration
- Schulentwicklung
- Elternkooperation
language:
- iso: ger
main_file_link:
- open_access: '1'
url: https://www.qfi-oz.de/index.php/inklusion/article/view/131
oa: '1'
publication: QfI - Qualifizierung für Inklusion. Online-Zeitschrift zur Forschung
über Aus-, Fort- und Weiterbildung pädagogischer Fachkräfte
publication_identifier:
issn:
- 2699-2477
publication_status: published
status: public
title: Jahrgangsteams zur Kooperation mit Eltern anregen – eine Aufgabe für Fortbildungen?
Evaluationsergebnisse zum Bielefelder Fortbildungskonzept zur Kooperation in inklusiven
Schulen (BiFoKi)
type: journal_article
user_id: '95559'
volume: 5
year: '2024'
...
---
_id: '44321'
article_type: letter_note
author:
- first_name: Phillip
full_name: Neumann, Phillip
id: '95559'
last_name: Neumann
citation:
ama: Neumann P. Studien zu Schulleistungen und ihre Aufbereitung. Zeitschrift
für Heilpädagogik. 2023;74(5):230-232.
apa: Neumann, P. (2023). Studien zu Schulleistungen und ihre Aufbereitung. Zeitschrift
für Heilpädagogik, 74(5), 230–232.
bibtex: '@article{Neumann_2023, title={Studien zu Schulleistungen und ihre Aufbereitung},
volume={74}, number={5}, journal={Zeitschrift für Heilpädagogik}, author={Neumann,
Phillip}, year={2023}, pages={230–232} }'
chicago: 'Neumann, Phillip. “Studien zu Schulleistungen und ihre Aufbereitung.”
Zeitschrift für Heilpädagogik 74, no. 5 (2023): 230–32.'
ieee: P. Neumann, “Studien zu Schulleistungen und ihre Aufbereitung,” Zeitschrift
für Heilpädagogik, vol. 74, no. 5, pp. 230–232, 2023.
mla: Neumann, Phillip. “Studien zu Schulleistungen und ihre Aufbereitung.” Zeitschrift
für Heilpädagogik, vol. 74, no. 5, 2023, pp. 230–32.
short: P. Neumann, Zeitschrift für Heilpädagogik 74 (2023) 230–232.
date_created: 2023-05-02T12:20:10Z
date_updated: 2023-05-02T12:22:35Z
ddc:
- '370'
department:
- _id: '479'
file:
- access_level: open_access
content_type: application/pdf
creator: pneu
date_created: 2023-05-02T12:19:07Z
date_updated: 2023-05-02T12:22:35Z
file_id: '44322'
file_name: zfh_5.2023_neumann.pdf
file_size: 167638
relation: main_file
file_date_updated: 2023-05-02T12:22:35Z
has_accepted_license: '1'
intvolume: ' 74'
issue: '5'
keyword:
- Inklusion
- Sonderpädagogik
- Bildung
- Bildungsstudien
- Integration
language:
- iso: ger
oa: '1'
page: 230-232
popular_science: '1'
publication: Zeitschrift für Heilpädagogik
publication_identifier:
issn:
- 0513-9066
publication_status: published
status: public
title: Studien zu Schulleistungen und ihre Aufbereitung
type: journal_article
user_id: '95559'
volume: 74
year: '2023'
...
---
_id: '47627'
abstract:
- lang: eng
text: In Germany, dual learning programmes are increasingly offered by higher education
institutions. These programmes’ main characteristic and greatest challenge is
their integration of academic and vocational learning. So far, this challenge
has frequently been stated without specifying its exact nature and consequences
for learners. The present study addresses this pedagogical research gap and examines
the extent of variation in the degree of integration among dual study programmes.
With reference to curriculum theory, the study develops an empirical typology
of curricular integration in dual programmes. The data sample consists of 152
programmes at (dual) universities and universities of applied sciences. Data is
analysed using hierarchical cluster analysis. Results indicate that the currently
prevailing forms of curricular integration should best be differentiated according
to five types. The five overlapping types of integration are located on a continuum
ranging from parallelism through organisational linking to full curricular integration
targeted immediately at students’ personal integration. The analysis confirms
that there are problems with complying with integration standards set on the policy
level. Above all, the study offers new insights on what marks the diverse integration
landscape of dual study programmes. It proves that approaches to integration are
more differentiated than previous research has shown.
article_type: original
author:
- first_name: Lisa
full_name: Mordhorst, Lisa
id: '81839'
last_name: Mordhorst
- first_name: Tobias
full_name: Jenert, Tobias
id: '71994'
last_name: Jenert
orcid: ' https://orcid.org/0000-0001-9262-5646'
citation:
ama: 'Mordhorst L, Jenert T. Curricular integration of academic and vocational education:
a theory-based empirical typology of dual study programmes in Germany. Higher
Education. 2022;85(6):1257-1279. doi:10.1007/s10734-022-00889-7'
apa: 'Mordhorst, L., & Jenert, T. (2022). Curricular integration of academic
and vocational education: a theory-based empirical typology of dual study programmes
in Germany. Higher Education, 85(6), 1257–1279. https://doi.org/10.1007/s10734-022-00889-7'
bibtex: '@article{Mordhorst_Jenert_2022, title={Curricular integration of academic
and vocational education: a theory-based empirical typology of dual study programmes
in Germany}, volume={85}, DOI={10.1007/s10734-022-00889-7},
number={6}, journal={Higher Education}, publisher={Springer Science and Business
Media LLC}, author={Mordhorst, Lisa and Jenert, Tobias}, year={2022}, pages={1257–1279}
}'
chicago: 'Mordhorst, Lisa, and Tobias Jenert. “Curricular Integration of Academic
and Vocational Education: A Theory-Based Empirical Typology of Dual Study Programmes
in Germany.” Higher Education 85, no. 6 (2022): 1257–79. https://doi.org/10.1007/s10734-022-00889-7.'
ieee: 'L. Mordhorst and T. Jenert, “Curricular integration of academic and vocational
education: a theory-based empirical typology of dual study programmes in Germany,”
Higher Education, vol. 85, no. 6, pp. 1257–1279, 2022, doi: 10.1007/s10734-022-00889-7.'
mla: 'Mordhorst, Lisa, and Tobias Jenert. “Curricular Integration of Academic and
Vocational Education: A Theory-Based Empirical Typology of Dual Study Programmes
in Germany.” Higher Education, vol. 85, no. 6, Springer Science and Business
Media LLC, 2022, pp. 1257–79, doi:10.1007/s10734-022-00889-7.'
short: L. Mordhorst, T. Jenert, Higher Education 85 (2022) 1257–1279.
date_created: 2023-10-05T09:25:30Z
date_updated: 2025-12-08T10:44:17Z
department:
- _id: '282'
- _id: '208'
- _id: '640'
doi: 10.1007/s10734-022-00889-7
intvolume: ' 85'
issue: '6'
keyword:
- Dual study programmes · Curricular integration · Curriculum theory · Empirical typology
· Cluster analysis · Germany
language:
- iso: eng
main_file_link:
- url: https://doi.org/10.1007/s10734-022-00889-7
page: 1257-1279
publication: Higher Education
publication_identifier:
issn:
- 0018-1560
- 1573-174X
publication_status: published
publisher: Springer Science and Business Media LLC
quality_controlled: '1'
status: public
title: 'Curricular integration of academic and vocational education: a theory-based
empirical typology of dual study programmes in Germany'
type: journal_article
user_id: '71994'
volume: 85
year: '2022'
...
---
_id: '34486'
abstract:
- lang: ger
text: "In inklusiven Schulen wird zunehmend ein stärker individualisierter Unterricht
verfolgt. Dieser sollte dem negativen Effekt der mittleren Leistung der Bezugsgruppe
(z. B. Klasse, Schule) auf das Fähigkeitsselbstkonzept (FSK) von Schülerinnen
aufgrund sozialer Vergleiche (Big-Fish-Little-Pond-Effekt [BFLPE]) entgegenwirken.
Auch Vergleiche mit individuell gewählten Vergleichstargets könnten sich positiv
auf das FSK auswirken. Auf Basis von N = 752 Fünftklässlerinnen aus 28 inklusiven
Schulen (Alter: M(SD) = 10.28(0.53), 48 % weiblich) wurde der Effekt der mittleren
Gruppenleistung (BFLPE), der Individualisierung im Unterricht und der Vergleich
mit individuell ausgewählten Vergleichspartnerinnen – operationalisiert über die
Leistungsdifferenz – auf das mathematische FSK geprüft. Die Ergebnisse von Mehrebenen-Regressionsanalysen
zeigen einen BFLPE sowie einen signifikant positiven Effekt der Individualisierung
im Unterricht. Der Effekt der Leistungsdifferenz zum individuellen Vergleichstarget
wurde nicht signifikant. Die Ergebnisse werden bezüglich weiterführender Forschung
und praktischer Implikationen zur Förderung eines positiven FSK von Schülerinnen
diskutiert.\r\nInclusive schools are increasingly pursuing more individualised
instruction, which may counteract the negative effect of the mean performance
of the reference group (e.g. class, school) on students’ self-concept of ability
(SCA) based on social comparisons (Big-FishLittle-Pond-Effect [BFLPE]). In addition,
comparisons with individually selected comparison targets could also have a positive
effect on the SCA. Drawing in a sample of N = 752 fifth graders from 28 inclusive
schools (age: M(SD) = 10.28(0.53), 48 % female), the effect of mean group performance
(BFLPE), individualized instruction and comparisons with individually selected
comparison targets - operationalized via the performance difference - on students’
mathematical SCA was examined. The results of multi-level regression analyses
show a BFLPE and a significant positive effect of individualised instruction on
students’ SCA. The effect of the performance difference to the individual comparison
target was not significant. The results are discussed with respect to further
research and practical implications for the promotion of a positive SCA in students\r\n"
author:
- first_name: Julia
full_name: Gorges, Julia
last_name: Gorges
- first_name: Katharina
full_name: Kurz, Katharina
last_name: Kurz
- first_name: Phillip
full_name: Neumann, Phillip
id: '95559'
last_name: Neumann
- first_name: Franziska
full_name: Hesse, Franziska
last_name: Hesse
- first_name: Birgit
full_name: Lütje-Klose, Birgit
last_name: Lütje-Klose
- first_name: Elke
full_name: Wild, Elke
last_name: Wild
citation:
ama: Gorges J, Kurz K, Neumann P, Hesse F, Lütje-Klose B, Wild E. Der Fisch neben
mir – der Einfluss von Individualisierung im Unterricht, sozialer und individueller
Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen in inklusiven
Schulen. Zeitschrift für Erziehungswissenschaft.
apa: Gorges, J., Kurz, K., Neumann, P., Hesse, F., Lütje-Klose, B., & Wild,
E. (n.d.). Der Fisch neben mir – der Einfluss von Individualisierung im Unterricht,
sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen
in inklusiven Schulen. Zeitschrift für Erziehungswissenschaft.
bibtex: '@article{Gorges_Kurz_Neumann_Hesse_Lütje-Klose_Wild, title={Der Fisch neben
mir – der Einfluss von Individualisierung im Unterricht, sozialer und individueller
Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen in inklusiven
Schulen}, journal={Zeitschrift für Erziehungswissenschaft}, author={Gorges, Julia
and Kurz, Katharina and Neumann, Phillip and Hesse, Franziska and Lütje-Klose,
Birgit and Wild, Elke} }'
chicago: Gorges, Julia, Katharina Kurz, Phillip Neumann, Franziska Hesse, Birgit
Lütje-Klose, and Elke Wild. “Der Fisch neben mir – der Einfluss von Individualisierung
im Unterricht, sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept
von Fünftklässler*innen in inklusiven Schulen.” Zeitschrift für Erziehungswissenschaft,
n.d.
ieee: J. Gorges, K. Kurz, P. Neumann, F. Hesse, B. Lütje-Klose, and E. Wild, “Der
Fisch neben mir – der Einfluss von Individualisierung im Unterricht, sozialer
und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen
in inklusiven Schulen,” Zeitschrift für Erziehungswissenschaft.
mla: Gorges, Julia, et al. “Der Fisch neben mir – der Einfluss von Individualisierung
im Unterricht, sozialer und individueller Vergleiche auf das Fähigkeitsselbstkonzept
von Fünftklässler*innen in inklusiven Schulen.” Zeitschrift für Erziehungswissenschaft.
short: J. Gorges, K. Kurz, P. Neumann, F. Hesse, B. Lütje-Klose, E. Wild, Zeitschrift
für Erziehungswissenschaft (n.d.).
date_created: 2022-12-17T12:16:29Z
date_updated: 2022-12-17T12:16:35Z
department:
- _id: '479'
extern: '1'
keyword:
- BiFoKi
- Inklusion
- Fähigkeitsselbstkonzept
- Selbstkonzept
- Leistung
- Leistungsentwicklung
- Mehrebenenanalyse
- BFLPE
- Big-Fish-Little-Pond
- Sonderpädagogischer Förderbedarf
- Integration
- Sekundarstufe
- Bezugsnorm
language:
- iso: ger
publication: Zeitschrift für Erziehungswissenschaft
publication_identifier:
issn:
- 2512-0778
publication_status: inpress
status: public
title: Der Fisch neben mir – der Einfluss von Individualisierung im Unterricht, sozialer
und individueller Vergleiche auf das Fähigkeitsselbstkonzept von Fünftklässler*innen
in inklusiven Schulen
type: journal_article
user_id: '77750'
year: '2021'
...
---
_id: '19390'
abstract:
- lang: eng
text: "Due to the strong reduction of PV prices, storage plays a dominating role
in overall system costs. A \r\nsteeper elevation angle would result in a more
balanced seasonal PV yield, at the cost of PV yield reductions during \r\nsummer,
but allowing reduced storage capacities. Additionally, the effect of a single-axis
tracking system has been \r\ninvestigated, generating more electricity during
the morning and evening hours, thus reducing daily storage \r\nrequirements. The
necessary PV size and storage capacities required for the German energy supply
(1,500 TWh after \r\nelectrification of all sectors) via 100% renewable energies
and a 50% solar share have been calculated via the \r\nHOMER Pro software, considering
the bridging of periods of \"dark lulls“ in winter, using costs of 2030 (Table
1). \r\nResults: The increase of module elevation angles above the typical 30°
leads to a reduction of investment and supply \r\ncosts. The optimum is reached
at a cost reduction of -1.5% for an elevation angle at the latitude of the installation
\r\nsite. An explanation is that high elevation angles are favorable for clear
winter days, but not at all for the critical days \r\nwith diffuse irradiance
only, so the battery capacity must be increased. For the same reason, tracking
systems do not \r\noffer any cost advantage (at least for the ones without an
option for horizontal positioning during diffuse days)."
author:
- first_name: Stefan
full_name: Krauter, Stefan
id: '28836'
last_name: Krauter
orcid: 0000-0002-3594-260X
- first_name: D.
full_name: Rustemovic, D.
last_name: Rustemovic
- first_name: Arash
full_name: Khatibi, Arash
id: '43538'
last_name: Khatibi
citation:
ama: 'Krauter S, Rustemovic D, Khatibi A. Reduction of required storage capacities
for a 100% renewable energy supply in Germany, if new PV systems are installed
with east-west tracking systems at increased elevation angles. In: Proceedings
of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020.
; 2020:1818-1819. doi:10.4229/EUPVSEC20202020-6BV.5.10'
apa: Krauter, S., Rustemovic, D., & Khatibi, A. (2020). Reduction of required
storage capacities for a 100% renewable energy supply in Germany, if new PV systems
are installed with east-west tracking systems at increased elevation angles. Proceedings
of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020,
1818–1819. https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10
bibtex: '@inproceedings{Krauter_Rustemovic_Khatibi_2020, title={Reduction of required
storage capacities for a 100% renewable energy supply in Germany, if new PV systems
are installed with east-west tracking systems at increased elevation angles},
DOI={10.4229/EUPVSEC20202020-6BV.5.10},
booktitle={Proceedings of the 37th European Photovoltaic Solar Energy Conference,
07 - 11 September 2020}, author={Krauter, Stefan and Rustemovic, D. and Khatibi,
Arash}, year={2020}, pages={1818–1819} }'
chicago: Krauter, Stefan, D. Rustemovic, and Arash Khatibi. “Reduction of Required
Storage Capacities for a 100% Renewable Energy Supply in Germany, If New PV Systems
Are Installed with East-West Tracking Systems at Increased Elevation Angles.”
In Proceedings of the 37th European Photovoltaic Solar Energy Conference, 07
- 11 September 2020, 1818–19, 2020. https://doi.org/10.4229/EUPVSEC20202020-6BV.5.10.
ieee: 'S. Krauter, D. Rustemovic, and A. Khatibi, “Reduction of required storage
capacities for a 100% renewable energy supply in Germany, if new PV systems are
installed with east-west tracking systems at increased elevation angles,” in Proceedings
of the 37th European Photovoltaic Solar Energy Conference, 07 - 11 September 2020,
online, 2020, pp. 1818–1819, doi: 10.4229/EUPVSEC20202020-6BV.5.10.'
mla: Krauter, Stefan, et al. “Reduction of Required Storage Capacities for a 100%
Renewable Energy Supply in Germany, If New PV Systems Are Installed with East-West
Tracking Systems at Increased Elevation Angles.” Proceedings of the 37th European
Photovoltaic Solar Energy Conference, 07 - 11 September 2020, 2020, pp. 1818–19,
doi:10.4229/EUPVSEC20202020-6BV.5.10.
short: 'S. Krauter, D. Rustemovic, A. Khatibi, in: Proceedings of the 37th European
Photovoltaic Solar Energy Conference, 07 - 11 September 2020, 2020, pp. 1818–1819.'
conference:
end_date: 2020-09-11
location: online
name: 37th European Photovoltaic Solar Energy Conference and Exhibition (EUPVSEC
2020)
start_date: 2020-09-07
date_created: 2020-09-14T12:42:30Z
date_updated: 2022-01-06T13:43:51Z
ddc:
- '620'
department:
- _id: '53'
doi: 10.4229/EUPVSEC20202020-6BV.5.10
file:
- access_level: closed
content_type: application/pdf
creator: krauter
date_created: 2022-01-06T13:41:20Z
date_updated: 2022-01-06T13:41:20Z
file_id: '29178'
file_name: Krauter Rustemovic Khatibi - Elevated Angle - EUPVSEC 2020.pdf
file_size: 428312
relation: main_file
success: 1
file_date_updated: 2022-01-06T13:41:20Z
has_accepted_license: '1'
keyword:
- Energy Storage
- PV system integration
- Large Grid-connected PV systems
- Simulation
- Energy Supply Options
language:
- iso: eng
page: 1818 - 1819
publication: Proceedings of the 37th European Photovoltaic Solar Energy Conference,
07 - 11 September 2020
publication_identifier:
isbn:
- 3-936338-73-6
publication_status: published
quality_controlled: '1'
status: public
title: Reduction of required storage capacities for a 100% renewable energy supply
in Germany, if new PV systems are installed with east-west tracking systems at increased
elevation angles
type: conference
user_id: '28836'
year: '2020'
...
---
_id: '17557'
abstract:
- lang: eng
text: 'Previous work by [1] studied gesture-speech interaction in adults. [1] focussed
on temporal and semantic coordination of gesture and speech and found that while
adult speech is mostly coordinated (or redundant) with gestures, semantic coordination
increases the temporal synchrony. These observations do not necessarily hold for
children (in particular with respect to iconic gestures, see [2]), where the speech
and gesture systems are still under development. We studied the semantic and temporal
coordination of speech and gesture in 4-year old children using a corpus of 40
children producing action descriptions in task oriented dialogues. In particular,
we examined what kinds of information are transmitted verbally vs. non-verbally
and how they are related. To account for this, we extended the semantic features
(SFs) developed in [3] for object descriptions in order to include the semantics
of actions. We coded the SFs on the children’s speech and gestures separately
using video data. In our presentation, we will focus on the quantitative distribution
of SFs across gesture and speech. Our results indicate that speech and gestures
of 4-year olds are less integrated than those of the adults, although there is
a large variability among the children. We will discuss the results with respect
to the cognitive processes (e.g., visual memory, language) underlying children’s
abilities at this stage of development. Our work paves the way for the cognitive
architecture of speech-gesture interaction in preschoolers which to our knowledge
is missing so far. '
author:
- first_name: Olga
full_name: Abramov, Olga
last_name: Abramov
- first_name: Stefan
full_name: Kopp, Stefan
last_name: Kopp
- first_name: Anne
full_name: Nemeth, Anne
last_name: Nemeth
- first_name: Friederike
full_name: Kern, Friederike
last_name: Kern
- first_name: Ulrich
full_name: Mertens, Ulrich
last_name: Mertens
- first_name: Katharina
full_name: Rohlfing, Katharina
id: '50352'
last_name: Rohlfing
citation:
ama: 'Abramov O, Kopp S, Nemeth A, Kern F, Mertens U, Rohlfing K. Towards a Computational
Model of Child Gesture-Speech Production. In: KOGWIS2018: Computational Approaches
to Cognitive Science. ; 2018.'
apa: 'Abramov, O., Kopp, S., Nemeth, A., Kern, F., Mertens, U., & Rohlfing,
K. (2018). Towards a Computational Model of Child Gesture-Speech Production. KOGWIS2018:
Computational Approaches to Cognitive Science.'
bibtex: '@inproceedings{Abramov_Kopp_Nemeth_Kern_Mertens_Rohlfing_2018, title={Towards
a Computational Model of Child Gesture-Speech Production}, booktitle={KOGWIS2018:
Computational Approaches to Cognitive Science}, author={Abramov, Olga and Kopp,
Stefan and Nemeth, Anne and Kern, Friederike and Mertens, Ulrich and Rohlfing,
Katharina}, year={2018} }'
chicago: 'Abramov, Olga, Stefan Kopp, Anne Nemeth, Friederike Kern, Ulrich Mertens,
and Katharina Rohlfing. “Towards a Computational Model of Child Gesture-Speech
Production.” In KOGWIS2018: Computational Approaches to Cognitive Science,
2018.'
ieee: O. Abramov, S. Kopp, A. Nemeth, F. Kern, U. Mertens, and K. Rohlfing, “Towards
a Computational Model of Child Gesture-Speech Production,” 2018.
mla: 'Abramov, Olga, et al. “Towards a Computational Model of Child Gesture-Speech
Production.” KOGWIS2018: Computational Approaches to Cognitive Science,
2018.'
short: 'O. Abramov, S. Kopp, A. Nemeth, F. Kern, U. Mertens, K. Rohlfing, in: KOGWIS2018:
Computational Approaches to Cognitive Science, 2018.'
date_created: 2020-08-03T11:00:54Z
date_updated: 2023-02-01T12:50:21Z
department:
- _id: '749'
keyword:
- Speech-gesture integration
- semantic features
language:
- iso: eng
publication: 'KOGWIS2018: Computational Approaches to Cognitive Science'
status: public
title: Towards a Computational Model of Child Gesture-Speech Production
type: conference
user_id: '14931'
year: '2018'
...
---
_id: '17179'
abstract:
- lang: eng
text: 'Previous work by [1] studied gesture-speech interaction in adults. [1] focussed
on temporal and semantic coordination of gesture and speech and found that while
adult speech is mostly coordinated (or redundant) with gestures, semantic coordination
increases the temporal synchrony. These observations do not necessarily hold for
children (in particular with respect to iconic gestures, see [2]), where the speech
and gesture systems are still under development. We studied the semantic and temporal
coordination of speech and gesture in 4-year old children using a corpus of 40
children producing action descriptions in task oriented dialogues. In particular,
we examined what kinds of information are transmitted verbally vs. non-verbally
and how they are related. To account for this, we extended the semantic features
(SFs) developed in [3] for object descriptions in order to include the semantics
of actions. We coded the SFs on the children’s speech and gestures separately
using video data. In our presentation, we will focus on the quantitative distribution
of SFs across gesture and speech. Our results indicate that speech and gestures
of 4-year olds are less integrated than those of the adults, although there is
a large variability among the children. We will discuss the results with respect
to the cognitive processes (e.g., visual memory, language) underlying children’s
abilities at this stage of development. Our work paves the way for the cognitive
architecture of speech-gesture interaction in preschoolers which to our knowledge
is missing so far. '
author:
- first_name: Olga
full_name: Abramov, Olga
last_name: Abramov
- first_name: Stefan
full_name: Kopp, Stefan
last_name: Kopp
- first_name: Anne
full_name: Nemeth, Anne
last_name: Nemeth
- first_name: Friederike
full_name: Kern, Friederike
last_name: Kern
- first_name: Ulrich
full_name: Mertens, Ulrich
last_name: Mertens
- first_name: Katharina
full_name: Rohlfing, Katharina
id: '50352'
last_name: Rohlfing
citation:
ama: 'Abramov O, Kopp S, Nemeth A, Kern F, Mertens U, Rohlfing K. Towards a Computational
Model of Child Gesture-Speech Production. In: KOGWIS2018: Computational Approaches
to Cognitive Science. ; 2018.'
apa: 'Abramov, O., Kopp, S., Nemeth, A., Kern, F., Mertens, U., & Rohlfing,
K. (2018). Towards a Computational Model of Child Gesture-Speech Production. KOGWIS2018:
Computational Approaches to Cognitive Science.'
bibtex: '@inproceedings{Abramov_Kopp_Nemeth_Kern_Mertens_Rohlfing_2018, title={Towards
a Computational Model of Child Gesture-Speech Production}, booktitle={KOGWIS2018:
Computational Approaches to Cognitive Science}, author={Abramov, Olga and Kopp,
Stefan and Nemeth, Anne and Kern, Friederike and Mertens, Ulrich and Rohlfing,
Katharina}, year={2018} }'
chicago: 'Abramov, Olga, Stefan Kopp, Anne Nemeth, Friederike Kern, Ulrich Mertens,
and Katharina Rohlfing. “Towards a Computational Model of Child Gesture-Speech
Production.” In KOGWIS2018: Computational Approaches to Cognitive Science,
2018.'
ieee: O. Abramov, S. Kopp, A. Nemeth, F. Kern, U. Mertens, and K. Rohlfing, “Towards
a Computational Model of Child Gesture-Speech Production,” 2018.
mla: 'Abramov, Olga, et al. “Towards a Computational Model of Child Gesture-Speech
Production.” KOGWIS2018: Computational Approaches to Cognitive Science,
2018.'
short: 'O. Abramov, S. Kopp, A. Nemeth, F. Kern, U. Mertens, K. Rohlfing, in: KOGWIS2018:
Computational Approaches to Cognitive Science, 2018.'
date_created: 2020-06-24T13:00:54Z
date_updated: 2023-02-01T16:24:45Z
department:
- _id: '749'
keyword:
- Speech-gesture integration
- semantic features
language:
- iso: eng
publication: 'KOGWIS2018: Computational Approaches to Cognitive Science'
status: public
title: Towards a Computational Model of Child Gesture-Speech Production
type: conference
user_id: '14931'
year: '2018'
...
---
_id: '35010'
abstract:
- lang: ger
text: Das Buch bietet erstmals empirisch fundierte Erkenntnisse zu inklusiven Entwicklungprozessen
von Sportvereinen sowie konkrete Handlungsempfehlungen für Vereine und Experten.
Das Werk basiert auf einer Untersuchung zur Konzeption und fachlichen Fundierung
inklusiver Qualität in Sportvereinen, die von einem Forschungsteam mit Expertinnen
der Inklusionsforschung und der sportsoziologischen Forschung durchgeführt wurde.
author:
- first_name: Heiko
full_name: Meier, Heiko
id: '21765'
last_name: Meier
citation:
ama: Meier H. Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen
kann. Meyer & Meyer; 2017.
apa: Meier, H. (2017). Der inklusive Sportverein – wie inklusive Vereinsentwicklung
gelingen kann. Meyer & Meyer.
bibtex: '@book{Meier_2017, place={Aachen}, title={Der inklusive Sportverein – wie
inklusive Vereinsentwicklung gelingen kann}, publisher={Meyer & Meyer}, author={Meier,
Heiko}, year={2017} }'
chicago: 'Meier, Heiko. Der inklusive Sportverein – wie inklusive Vereinsentwicklung
gelingen kann. Aachen: Meyer & Meyer, 2017.'
ieee: 'H. Meier, Der inklusive Sportverein – wie inklusive Vereinsentwicklung
gelingen kann. Aachen: Meyer & Meyer, 2017.'
mla: Meier, Heiko. Der inklusive Sportverein – wie inklusive Vereinsentwicklung
gelingen kann. Meyer & Meyer, 2017.
short: H. Meier, Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen
kann, Meyer & Meyer, Aachen, 2017.
date_created: 2022-12-28T15:47:53Z
date_updated: 2024-02-27T13:06:11Z
department:
- _id: '175'
keyword:
- Behindertensport
- Entwicklung
- Handlungsorientierung
- Inklusion
- Integration
- soziale
- Nordrhein-Westfalen
- Sportsoziologie
- Sportverein
- Vereinsentwicklung
- Vereinsstruktur
language:
- iso: ger
page: '255'
place: Aachen
publication_identifier:
isbn:
- '9783840375613'
publication_status: published
publisher: Meyer & Meyer
status: public
title: Der inklusive Sportverein – wie inklusive Vereinsentwicklung gelingen kann
type: book
user_id: '96222'
year: '2017'
...
---
_id: '5825'
abstract:
- lang: eng
text: Integrating apps on mobile devices into applications running on other devices
is usually difficult. For instance, using a messenger on a smartphone to share
a text written on a desktop computer often ends up in a cumbersome solution to
transfer the text, because many applications are not designed for such scenarios.
In this paper, we present an approach enabling the integration of apps running
on Android devices into applications running on other devices and even other platforms.
This is achieved by specifying adapters for Android apps, which map their services
to a platform-independent service interface. For this purpose, we have developed
a domain-specific language to ease the specification of such mappings. Our approach
is applicable without the need to modify the existing Android apps providing the
service. We analyzed its feasibility by implementing our approach and by specifying
mappings for several popular Android apps, e.g., phone book, camera, and file
explorer.
author:
- first_name: Dennis
full_name: Wolters, Dennis
id: '11308'
last_name: Wolters
- first_name: Jonas
full_name: Kirchhoff, Jonas
id: '39928'
last_name: Kirchhoff
- first_name: Christian
full_name: Gerth, Christian
last_name: Gerth
- first_name: Gregor
full_name: Engels, Gregor
id: '107'
last_name: Engels
citation:
ama: 'Wolters D, Kirchhoff J, Gerth C, Engels G. Cross-Device Integration of Android
Apps. In: Sheng QZ, Stroulia E, Tata S, Bhiri S, eds. Service-Oriented Computing.
Cham: Springer International Publishing; 2016:171-185. doi:10.1007/978-3-319-46295-0_11'
apa: 'Wolters, D., Kirchhoff, J., Gerth, C., & Engels, G. (2016). Cross-Device
Integration of Android Apps. In Q. Z. Sheng, E. Stroulia, S. Tata, & S. Bhiri
(Eds.), Service-Oriented Computing (pp. 171–185). Cham: Springer International
Publishing. https://doi.org/10.1007/978-3-319-46295-0_11'
bibtex: '@inproceedings{Wolters_Kirchhoff_Gerth_Engels_2016, place={Cham}, title={Cross-Device
Integration of Android Apps}, DOI={10.1007/978-3-319-46295-0_11},
booktitle={Service-Oriented Computing}, publisher={Springer International Publishing},
author={Wolters, Dennis and Kirchhoff, Jonas and Gerth, Christian and Engels,
Gregor}, editor={Sheng, Quan Z. and Stroulia, Eleni and Tata, Samir and Bhiri,
Sami Editors}, year={2016}, pages={171–185} }'
chicago: 'Wolters, Dennis, Jonas Kirchhoff, Christian Gerth, and Gregor Engels.
“Cross-Device Integration of Android Apps.” In Service-Oriented Computing,
edited by Quan Z. Sheng, Eleni Stroulia, Samir Tata, and Sami Bhiri, 171–85.
Cham: Springer International Publishing, 2016. https://doi.org/10.1007/978-3-319-46295-0_11.'
ieee: D. Wolters, J. Kirchhoff, C. Gerth, and G. Engels, “Cross-Device Integration
of Android Apps,” in Service-Oriented Computing, 2016, pp. 171–185.
mla: Wolters, Dennis, et al. “Cross-Device Integration of Android Apps.” Service-Oriented
Computing, edited by Quan Z. Sheng et al., Springer International Publishing,
2016, pp. 171–85, doi:10.1007/978-3-319-46295-0_11.
short: 'D. Wolters, J. Kirchhoff, C. Gerth, G. Engels, in: Q.Z. Sheng, E. Stroulia,
S. Tata, S. Bhiri (Eds.), Service-Oriented Computing, Springer International Publishing,
Cham, 2016, pp. 171–185.'
date_created: 2018-11-26T10:21:38Z
date_updated: 2022-01-06T07:02:43Z
department:
- _id: '66'
doi: 10.1007/978-3-319-46295-0_11
editor:
- first_name: 'Quan Z. '
full_name: 'Sheng, Quan Z. '
last_name: Sheng
- first_name: 'Eleni '
full_name: 'Stroulia, Eleni '
last_name: Stroulia
- first_name: 'Samir '
full_name: 'Tata, Samir '
last_name: Tata
- first_name: 'Sami '
full_name: 'Bhiri, Sami '
last_name: Bhiri
keyword:
- Cross-Device
- Integration
- Android
- Adapter
- DSL
language:
- iso: eng
page: 171-185
place: Cham
publication: Service-Oriented Computing
publication_identifier:
isbn:
- '9783319462943'
- '9783319462950'
issn:
- 0302-9743
- 1611-3349
publication_status: published
publisher: Springer International Publishing
status: public
title: Cross-Device Integration of Android Apps
type: conference
user_id: '39928'
year: '2016'
...
---
_id: '1120'
abstract:
- lang: eng
text: 'SCM is a simple, modular and flexible system for web monitoring and customer
interaction management. In our view, its main advantages are the following: It
is completely web based. It combines all technologies, data, software agents and
human agents involved in the monitoring and customer interaction process. It can
be used for messages written in any natural language. Although the prototype of
SCM is designed for classifying and processing messages about mobile-phone related
problems in social networks, SCM can easily be adapted to other text types such
as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses
linguistic technologies to classify messages and recognize paraphrases of product
names. For two reasons, product name paraphrasing plays a major role in SCM: First,
product names typically have many, sometimes hundreds or thousands of intralingual
paraphrases. Secondly, product names have interlingual paraphrases: The same products
are often called or spelt differently in different countries and/or languages.
By mapping product name variants to an international canonical form, SCM allows
for answering questions like Which statements are made about this mobile phone
in which languages/in which social networks/in which countries/...? The SCM product
name paraphrasing engine is designed in such a way that standard variants are
assigned automatically, regular variants are assigned semiautomatically and idiosyncratic
variants can be added manually. With this and similar features we try to realize
our philosophy of simplicity, modularity and flexibility: Whatever can be done
automatically is done automatically. But manual intervention is always possible
and easy and it does not conflict in any way with the automatic functions of SCM.'
author:
- first_name: Jörg
full_name: Schuster, Jörg
last_name: Schuster
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: 'Despina '
full_name: 'Kobothanassi, Despina '
last_name: Kobothanassi
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple,
Modular and Flexible Customer Interaction Management System. In: International
Conference on Information Society (i-Society 2011). Piscataway, NJ, USA: IEEE;
2011:153-158.'
apa: 'Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., & Geierhos, M.
(2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System.
In International Conference on Information Society (i-Society 2011) (pp.
153–158). Piscataway, NJ, USA: IEEE.'
bibtex: '@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway,
NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management
System}, booktitle={International Conference on Information Society (i-Society
2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi,
Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158}
}'
chicago: 'Schuster, Jörg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel,
and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” In International Conference on Information Society (i-Society
2011), 153–58. Piscataway, NJ, USA: IEEE, 2011.'
ieee: J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM
- A Simple, Modular and Flexible Customer Interaction Management System,” in International
Conference on Information Society (i-Society 2011), London, UK, 2011, pp.
153–158.
mla: Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” International Conference on Information Society (i-Society
2011), IEEE, 2011, pp. 153–58.
short: 'J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International
Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA,
2011, pp. 153–158.'
conference:
end_date: 2011-06-29
location: London, UK
name: International Conference on Information Society (i-Society 2011)
start_date: 2011-06-27
date_created: 2018-01-29T15:15:25Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
extern: '1'
keyword:
- Social Media Business Integration
- Contact Center Application Support
- Monitoring Social Conversations
- Social Customer Interaction Management
- Monitoring
- Software Agents
language:
- iso: eng
page: 153-158
place: Piscataway, NJ, USA
publication: International Conference on Information Society (i-Society 2011)
publication_identifier:
eisbn:
- '978-0-9564263-8-3 '
isbn:
- 978-1-61284-148-9
publication_status: published
publisher: IEEE
quality_controlled: '1'
status: public
title: SCM - A Simple, Modular and Flexible Customer Interaction Management System
type: conference
user_id: '42496'
year: '2011'
...
---
_id: '1122'
abstract:
- lang: eng
text: Within this paper, we will describe a new approach to customer interaction
management by integrating social networking channels into existing business processes.
Until now, contact center agents still read these messages and forward them to
the persons in charge of customer’s in the company. But with the introduction
of Web 2.0 and social networking clients are more likely to communicate with the
companies via Facebook and Twitter instead of filling data in contact forms or
sending e-mail requests. In order to maintain an active communication with international
clients via social media, the multilingual consumer contacts have to be categorized
and then automatically assigned to the corresponding business processes (e.g.
technicalservice, shipping, marketing, and accounting). This allows the company
to follow general trends in customer opinions on the Internet, but also record
two-sided communication for customer relationship management.
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: 'Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via
Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources,
Multilingual Applications: Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96.
Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg;
2011:219-222.'
apa: 'Geierhos, M., Lee, Y. S., & Bargel, M. (2011). Processing Multilingual
Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, & K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011 (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.'
bibtex: '@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten
zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts
via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg},
author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland,
Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222},
collection={Arbeiten zur Mehrsprachigkeit - Folge B} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual
Customer Contacts via Social Media.” In Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland,
Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge
B. Hamburg, Germany: University of Hamburg, 2011.'
ieee: 'M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer
Contacts via Social Media,” in Multilingual Resources, Multilingual Applications:
Proceedings of the Conference of the German Society for Computational Linguistics
and Language Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp.
219–222.'
mla: 'Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via
Social Media.” Multilingual Resources, Multilingual Applications: Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, edited by Hanna Hedeland et al., vol. 96, University
of Hamburg, 2011, pp. 219–22.'
short: 'M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.'
conference:
end_date: 2011-09-30
location: Hamburg, Germany
name: Conference of the German Society for Computational Linguistics and Language
Technology (GSCL 2011)
start_date: 2011-09-28
date_created: 2018-01-29T15:48:34Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanna
full_name: Hedeland, Hanna
last_name: Hedeland
- first_name: Thomas
full_name: Schmidt, Thomas
last_name: Schmidt
- first_name: Kai
full_name: Wörner, Kai
last_name: Wörner
extern: '1'
intvolume: ' 96'
keyword:
- Classification of Multilingual Customer Contacts
- Contact Center Application Support
- Social Media Business Integration
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://exmaralda.org/gscl2011/downloads/AZM96.pdf
oa: '1'
page: 219-222
place: Hamburg, Germany
publication: 'Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011'
publication_identifier:
issn:
- 0176-599X
publication_status: published
publisher: University of Hamburg
quality_controlled: '1'
series_title: Arbeiten zur Mehrsprachigkeit - Folge B
status: public
title: Processing Multilingual Customer Contacts via Social Media
type: conference
user_id: '42496'
volume: 96
year: '2011'
...
---
_id: '1125'
abstract:
- lang: eng
text: Since customers first share their problems with a social networking community
before directly addressing a company, social networking sites such as Facebook,
Twitter, MySpace or Foursquare will be the interface between customer and company.
For this reason, it is assumed that social networks will evolve into a common
communication channel – not only between individuals but also between customers
and companies. However, social networking has not yet been integrated into customer
interaction management (CIM) tools. In general, a CIM application is used by the
agents in a contact centre while communicating with the customers. Such systems
handle communication across multiple different channels, such as e-mail, telephone,
Instant Messaging, letter etc. What we do now is to integrate social networking
into CIM applications by adding another communication channel. This allows the
company to follow general trends in customer opinions on the Internet, but also
record two-sided communication for customer service management and the company’s
response will be delivered through the customer’s preferred social networking
site.
article_type: original
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service
Channel. Journal of Advances in Information Technology. 2011;2(4):222-233.
doi:10.4304/jait.2.4.222-233'
apa: 'Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel. Journal of Advances in Information Technology, 2(4),
222–233. https://doi.org/10.4304/jait.2.4.222-233'
bibtex: '@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social
Media as Customer Service Channel}, volume={2}, DOI={10.4304/jait.2.4.222-233},
number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering
and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011},
pages={222–233} }'
chicago: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as
Customer Service Channel.” Journal of Advances in Information Technology
2, no. 4 (2011): 222–33. https://doi.org/10.4304/jait.2.4.222-233.'
ieee: 'M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel,” Journal of Advances in Information Technology, vol. 2,
no. 4, pp. 222–233, 2011.'
mla: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel.” Journal of Advances in Information Technology, vol. 2,
no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:10.4304/jait.2.4.222-233.'
short: M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
date_created: 2018-01-29T16:33:55Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.4304/jait.2.4.222-233
extern: '1'
intvolume: ' 2'
issue: '4'
keyword:
- Social Media Business Integration
- Multichannel Customer Interaction Management
- Contact Centre Application Support
language:
- iso: eng
page: 222-233
publication: Journal of Advances in Information Technology
publication_identifier:
issn:
- '17982340'
publication_status: published
publisher: Engineering and Technology Publishing (ETPub)
quality_controlled: '1'
status: public
title: 'Customer Interaction 2.0: Adopting Social Media as Customer Service Channel'
type: journal_article
user_id: '42496'
volume: 2
year: '2011'
...