---
_id: '9676'
abstract:
- lang: eng
  text: Employees’ acceptance and resistance of new technology and social structure
    are frequently examined in Information Systems research. Resistance is expressed
    in various forms, including a lack of cooperation, workarounds, and physical sabotage.
    Workarounds, in particular, have a dual nature and can refer to both, undesirable
    behavior that contradicts organizational struc-ture and to desired organizational
    innovation. While antecedents and different forms of worka-rounds have been explored,
    literature has remained silent on how and why workarounds of an individual employee
    can affect activities performed by other employees and thereby, change work routines
    on an organizational level. Since employees’ day-to-day performances constitute
    the ostensive patterns of a routine, we argue that workarounds will not only impact
    performanc-es of adjacent routines, but also transform the organization as a social
    structure. With a prelim-inary set of qualitative data from 24 interviews, we
    used a multiple case study design to concep-tualize six patterns that illustrate
    how and why workarounds can spread through an organiza-tion. The patterns are
    systematized by a framework that considers three types of collaboration and two
    types of handoffs across routines. This first evidence points at the nature of
    complex desired and undesired consequences that can emerge through workarounds
    performed in an organization.
author:
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Wolf V, Beverungen D. Conceptualizing the Impact of Workarounds – An Organizational
    Routines’ Perspective. In: <i>Proceedings of the 27th European Conference on Information
    Systems (ECIS)</i>. Stockholm-Uppsala, Sweden; 2019.'
  apa: Wolf, V., &#38; Beverungen, D. (2019). Conceptualizing the Impact of Workarounds
    – An Organizational Routines’ Perspective. In <i>Proceedings of the 27th European
    Conference on Information Systems (ECIS)</i>. Stockholm-Uppsala, Sweden.
  bibtex: '@inproceedings{Wolf_Beverungen_2019, place={Stockholm-Uppsala, Sweden},
    title={Conceptualizing the Impact of Workarounds – An Organizational Routines’
    Perspective}, booktitle={Proceedings of the 27th European Conference on Information
    Systems (ECIS)}, author={Wolf, Verena and Beverungen, Daniel}, year={2019} }'
  chicago: Wolf, Verena, and Daniel Beverungen. “Conceptualizing the Impact of Workarounds
    – An Organizational Routines’ Perspective.” In <i>Proceedings of the 27th European
    Conference on Information Systems (ECIS)</i>. Stockholm-Uppsala, Sweden, 2019.
  ieee: V. Wolf and D. Beverungen, “Conceptualizing the Impact of Workarounds – An
    Organizational Routines’ Perspective,” in <i>Proceedings of the 27th European
    Conference on Information Systems (ECIS)</i>, Stockholm-Uppsala, Sweden, 2019.
  mla: Wolf, Verena, and Daniel Beverungen. “Conceptualizing the Impact of Workarounds
    – An Organizational Routines’ Perspective.” <i>Proceedings of the 27th European
    Conference on Information Systems (ECIS)</i>, 2019.
  short: 'V. Wolf, D. Beverungen, in: Proceedings of the 27th European Conference
    on Information Systems (ECIS), Stockholm-Uppsala, Sweden, 2019.'
conference:
  end_date: 2019-06-14
  location: Stockholm-Uppsala, Sweden
  name: 27th European Conference on Information Systems
  start_date: 2019-06-10
date_created: 2019-05-07T14:11:29Z
date_updated: 2022-01-06T07:04:18Z
keyword:
- Resistance
- Workaround
- Organizational Routines
- Structuration Theory
language:
- iso: eng
place: Stockholm-Uppsala, Sweden
publication: Proceedings of the 27th European Conference on Information Systems (ECIS)
status: public
title: Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective
type: conference
user_id: '23633'
year: '2019'
...
---
_id: '9708'
abstract:
- lang: eng
  text: Increased interconnectedness of multiple actors and digital resources in service
    eco-systems offer new opportunities for service innovation. In digitally transforming
    eco-systems, organizations need to explore and exploit innovation simultaneously,
    which is defined as ambidexterity. However, research on ambidextrous service innovation
    is scarce. We provide a systematic literature review based on the concepts of
    ambidexterity, offering two contributions. First, research strands are disconnected,
    emphasizing either exploration or exploitation of service innovation, despite
    an organizations’ need to accelerate innovation cycles of exploring and exploiting
    services. Second, a new framework for ambidextrous service innovation is provided,
    inspired by the dynamism and generative mechanisms of the ontologically related
    concept of organizational routines. The framework adopts the perspective of a
    mutually constitutive relationship between exploring new and exploiting current
    resources, activities, and knowledge. The findings remedy the scattered literature
    through a coherent perspective on service innovation that responds to organizations’
    needs and guides future research.
author:
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
citation:
  ama: 'Wolf V. Ambidexterity in Service Innovation Research: A Systematic Literature
    Review. In: <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>.
    Siegen, Germany; 2019.'
  apa: 'Wolf, V. (2019). Ambidexterity in Service Innovation Research: A Systematic
    Literature Review. In <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>.
    Siegen, Germany.'
  bibtex: '@inproceedings{Wolf_2019, place={Siegen, Germany}, title={Ambidexterity
    in Service Innovation Research: A Systematic Literature Review}, booktitle={Proceedings
    of the 14th International Conference on Wirtschaftsinformatik}, author={Wolf,
    Verena}, year={2019} }'
  chicago: 'Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic
    Literature Review.” In <i>Proceedings of the 14th International Conference on
    Wirtschaftsinformatik</i>. Siegen, Germany, 2019.'
  ieee: 'V. Wolf, “Ambidexterity in Service Innovation Research: A Systematic Literature
    Review,” in <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>,
    Siegen, Germany, 2019.'
  mla: 'Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic
    Literature Review.” <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>,
    2019.'
  short: 'V. Wolf, in: Proceedings of the 14th International Conference on Wirtschaftsinformatik,
    Siegen, Germany, 2019.'
conference:
  location: Siegen, Germany
  name: 14th International Conference on Wirtschaftsinformatik
date_created: 2019-05-08T13:39:19Z
date_updated: 2022-01-06T07:04:18Z
department:
- _id: '526'
keyword:
- Exploration
- Exploitation
- Service Innovation
- Organizational Routines
- Ambidexterity
language:
- iso: eng
place: Siegen, Germany
publication: Proceedings of the 14th International Conference on Wirtschaftsinformatik
quality_controlled: '1'
status: public
title: 'Ambidexterity in Service Innovation Research: A Systematic Literature Review'
type: conference
user_id: '23633'
year: '2019'
...