[{"year":"2026","quality_controlled":"1","title":"From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping","publisher":"Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa)","date_created":"2025-09-16T13:55:52Z","abstract":[{"lang":"eng","text":"Service systems engineering relies on structured, top-down approaches to designing and\r\ninnovating service systems. In today’s dynamic environments—shaped by digital transformation,\r\nevolving provider–user interactions, and shifting societal demands—these approaches face limitations in enabling continuous, context-sensitive innovation. Continuous Value Shaping emerges as a conceptual extension to service systems engineering, promoting more adaptive and co-evolutionary forms of service system development. This study examines how Continuous Value Shaping manifests through a multiple case study of three public sector projects. We identify distinct manifestations and constellations of the concept’s principles that complement classical\r\nSSE practices. As the first empirical exploration of Continuous Value Shaping, the study refines its\r\nconceptual foundation and enhances its accessibility for researchers and practitioners. We conclude with seven empirically derived propositions that inform future service systems engineering initiatives and demonstrate how Continuous Value Shaping supports the dynamic alignment of service systems with societal and systemic demands."}],"publication":"Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)","keyword":["Continuous Value Shaping","Service Systems Engineering","Service Science","Public Sector","Service Innovation"],"language":[{"iso":"eng"}],"place":"Maui, Hawaii, USA","citation":{"chicago":"Schäfer, Jannika Marie, Polina Rajko, Daniela Angelova, and Tilo Böhmann. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” In <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>. Maui, Hawaii, USA: Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), 2026.","ieee":"J. M. Schäfer, P. Rajko, D. Angelova, and T. Böhmann, “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping,” presented at the 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA, 2026.","ama":"Schäfer JM, Rajko P, Angelova D, Böhmann T. From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. In: <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>. Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa); 2026.","apa":"Schäfer, J. M., Rajko, P., Angelova, D., &#38; Böhmann, T. (2026). From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>. 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA.","mla":"Schäfer, Jannika Marie, et al. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>, Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), 2026.","bibtex":"@inproceedings{Schäfer_Rajko_Angelova_Böhmann_2026, place={Maui, Hawaii, USA}, title={From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping}, booktitle={Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)}, publisher={Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa)}, author={Schäfer, Jannika Marie and Rajko, Polina and Angelova, Daniela and Böhmann, Tilo}, year={2026} }","short":"J.M. Schäfer, P. Rajko, D. Angelova, T. Böhmann, in: Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026), Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), Maui, Hawaii, USA, 2026."},"jel":["M15"],"publication_status":"published","conference":{"location":"Maui, Maui, Hawaii, USA","end_date":"2026-01-09","start_date":"2026-01-06","name":"59th Hawaii International Conference on System Sciences (HICSS 2026)"},"date_updated":"2026-02-05T06:57:02Z","author":[{"last_name":"Schäfer","id":"74374","full_name":"Schäfer, Jannika Marie","first_name":"Jannika Marie"},{"first_name":"Polina","full_name":"Rajko, Polina","last_name":"Rajko"},{"full_name":"Angelova, Daniela","last_name":"Angelova","first_name":"Daniela"},{"first_name":"Tilo","full_name":"Böhmann, Tilo","last_name":"Böhmann"}],"status":"public","type":"conference","_id":"61310","project":[{"name":"SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen","_id":"1250"}],"department":[{"_id":"195"}],"user_id":"74374"},{"jel":["M15"],"citation":{"bibtex":"@inproceedings{Schäfer_Liebschner_Rajko_Cohnen_Lugmair_Heinz_2025, place={Münster, Germany}, title={Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector}, booktitle={Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025)}, publisher={Association for Information Systems (AIS)}, author={Schäfer, Jannika Marie and Liebschner, Jonas and Rajko, Polina and Cohnen, Henrik and Lugmair, Nina and Heinz, Daniel}, year={2025} }","short":"J.M. Schäfer, J. Liebschner, P. Rajko, H. Cohnen, N. Lugmair, D. Heinz, in: Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025), Association for Information Systems (AIS), Münster, Germany, 2025.","mla":"Schäfer, Jannika Marie, et al. “Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector.” <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025)</i>, Association for Information Systems (AIS), 2025.","apa":"Schäfer, J. M., Liebschner, J., Rajko, P., Cohnen, H., Lugmair, N., &#38; Heinz, D. (2025). Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector. <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025)</i>. 20th International Conference on Wirtschaftsinformatik (WI 2025), Münster, Germany.","chicago":"Schäfer, Jannika Marie, Jonas Liebschner, Polina Rajko, Henrik Cohnen, Nina Lugmair, and Daniel Heinz. “Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector.” In <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025)</i>. Münster, Germany: Association for Information Systems (AIS), 2025.","ieee":"J. M. Schäfer, J. Liebschner, P. Rajko, H. Cohnen, N. Lugmair, and D. Heinz, “Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector,” presented at the 20th International Conference on Wirtschaftsinformatik (WI 2025), Münster, Germany, 2025.","ama":"Schäfer JM, Liebschner J, Rajko P, Cohnen H, Lugmair N, Heinz D. Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector. In: <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025)</i>. Association for Information Systems (AIS); 2025."},"year":"2025","place":"Münster, Germany","publication_status":"published","conference":{"end_date":"17.09.2025","location":"Münster, Germany","name":"20th International Conference on Wirtschaftsinformatik (WI 2025)","start_date":"14.09.2025"},"title":"Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector","author":[{"first_name":"Jannika Marie","id":"74374","full_name":"Schäfer, Jannika Marie","last_name":"Schäfer"},{"first_name":"Jonas","full_name":"Liebschner, Jonas","last_name":"Liebschner"},{"first_name":"Polina","full_name":"Rajko, Polina","last_name":"Rajko"},{"last_name":"Cohnen","full_name":"Cohnen, Henrik","first_name":"Henrik"},{"last_name":"Lugmair","full_name":"Lugmair, Nina","first_name":"Nina"},{"full_name":"Heinz, Daniel","last_name":"Heinz","first_name":"Daniel"}],"date_created":"2025-09-16T13:44:53Z","publisher":"Association for Information Systems (AIS)","date_updated":"2025-09-16T13:46:05Z","status":"public","abstract":[{"text":"Service ecosystems reshape service innovation by enabling value co-creation among diverse actors. However, small and medium-sized enterprises and public organizations face significant challenges navigating and leveraging these ecosystems due to resource constraints, knowledge gaps, and partnership difficulties. While digital innovation hubs have been introduced as potential intermediaries to foster innovation, existing models primarily focus on individual solutions and networking rather than orchestrating service innovation. This study investigates the design of a digital service innovation hub as an orchestrating entity that facilitates service innovation within ecosystems. Under the design science research paradigm, we analyze the challenges faced by small and medium-sized enterprises and public organizations and derive design requirements for these hubs. Based on 17 expert interviews and focus group validations, we define the problem\r\nspace and provide a requirements catalog for designing digital service innovation hubs as a step towards providing holistic support for service innovation initiatives.","lang":"eng"}],"type":"conference","publication":"Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025)","language":[{"iso":"eng"}],"keyword":["service innovation","ecosystem","innovation hubs","SMEs","public sector"],"user_id":"74374","department":[{"_id":"195"}],"project":[{"name":"SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen","_id":"1250"}],"_id":"61309"},{"article_type":"letter_note","file_date_updated":"2022-11-29T20:37:41Z","_id":"34154","department":[{"_id":"178"},{"_id":"184"}],"user_id":"49071","status":"public","type":"journal_article","date_updated":"2023-11-23T08:15:58Z","oa":"1","volume":21,"author":[{"first_name":"Thorsten Fabian","last_name":"Auer","id":"49071","full_name":"Auer, Thorsten Fabian"},{"full_name":"Ekemen, Helin","last_name":"Ekemen","first_name":"Helin"},{"last_name":"Hagedorn","full_name":"Hagedorn, Carolin","first_name":"Carolin"},{"first_name":"Chantal","last_name":"Heise","full_name":"Heise, Chantal"},{"first_name":"Christine","full_name":"Rese, Christine","last_name":"Rese"}],"intvolume":"        21","page":"47-55","citation":{"ieee":"T. F. Auer, H. Ekemen, C. Hagedorn, C. Heise, and C. Rese, “Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector,” <i>Empirical Economics Letters</i>, vol. 21, no. 7, pp. 47–55, 2022.","chicago":"Auer, Thorsten Fabian, Helin Ekemen, Carolin Hagedorn, Chantal Heise, and Christine Rese. “Same Different but Not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector.” <i>Empirical Economics Letters</i> 21, no. 7 (2022): 47–55.","ama":"Auer TF, Ekemen H, Hagedorn C, Heise C, Rese C. Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector. <i>Empirical Economics Letters</i>. 2022;21(7):47-55.","mla":"Auer, Thorsten Fabian, et al. “Same Different but Not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector.” <i>Empirical Economics Letters</i>, vol. 21, no. 7, 2022, pp. 47–55.","short":"T.F. Auer, H. Ekemen, C. Hagedorn, C. Heise, C. Rese, Empirical Economics Letters 21 (2022) 47–55.","bibtex":"@article{Auer_Ekemen_Hagedorn_Heise_Rese_2022, title={Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector}, volume={21}, number={7}, journal={Empirical Economics Letters}, author={Auer, Thorsten Fabian and Ekemen, Helin and Hagedorn, Carolin and Heise, Chantal and Rese, Christine}, year={2022}, pages={47–55} }","apa":"Auer, T. F., Ekemen, H., Hagedorn, C., Heise, C., &#38; Rese, C. (2022). Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector. <i>Empirical Economics Letters</i>, <i>21</i>(7), 47–55."},"jel":["C93","J71"],"has_accepted_license":"1","publication_identifier":{"issn":["1681 8997"]},"publication_status":"published","keyword":["Ethnic Discrimination","Public Sector","Field Experiment","Application Procedure"],"ddc":["330"],"language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"Regulations to prevent ethnic discrimination in accessing the labor\r\nmarket are implemented most thoroughly in the public sector. However, it remains\r\nto be assessed if these regulations are internalized. We conducted a field\r\nexperiment to examine ethnic discrimination when applying for internships in\r\nGerman municipalities by unsolicited inquiries. We compared responses in\r\nGerman cities to Turkish, Italian, and German applicants in two periods, and find\r\nconsistent disadvantages for the Turkish and Italian applicants as well as\r\ndifferences related to gender. Thus, the likelihood for ethnic discrimination rises\r\nwhen applying for positions in public institutions that are not subject to\r\nregulations."}],"file":[{"file_id":"34160","file_name":"Auer et al 2022_Empirical Economics Letters.pdf","access_level":"open_access","file_size":219466,"creator":"auerth","date_created":"2022-11-29T20:21:17Z","date_updated":"2022-11-29T20:37:41Z","relation":"main_file","content_type":"application/pdf"}],"publication":"Empirical Economics Letters","title":"Same Different but not Same Same: Ethnic Discrimination in Application Procedures in the German Public Sector","date_created":"2022-11-28T22:30:11Z","year":"2022","issue":"7"}]