---
_id: '1150'
abstract:
- lang: eng
  text: Patients 2.0 increasingly inform themselves about the quality of medical services
    on physician rating websites. However, little is known about whether the reviews
    and ratings on these websites truly reflect the quality of services or whether
    the ratings on these websites are rather influenced by patients’ individual rating
    behavior. Therefore, we investigate more than 790,000 physician reviews on Germany’s
    most used physician rating website jameda.de. Our results show that patients’
    ratings do not only reflect treatment quality but are also influenced by treatment
    quality independent factors like age and complaint behavior. Hence, we provide
    evidence that users should be well aware of user specific rating distortions when
    intending to make their physician choice based on these ratings.
author:
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  id: '38837'
  last_name: Bäumer
- first_name: Sabine
  full_name: Schulze, Sabine
  last_name: Schulze
- first_name: Caterina
  full_name: Klotz, Caterina
  last_name: Klotz
citation:
  ama: 'Geierhos M, Bäumer FS, Schulze S, Klotz C. Understanding the Patient 2.0:
    Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review
    Mining. In: Christiansen H, Stojanovic I, Papadopoulos GA, eds. <i>Modeling and
    Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015,
    Lanarca, Cyprus, November 2-6, 2015. Proceedings</i>. Vol 9405. Lecture Notes
    in Artificial Intelligence. Cham, Switzerland: Springer; 2015:159-171. doi:<a
    href="https://doi.org/10.1007/978-3-319-25591-0_12">10.1007/978-3-319-25591-0_12</a>'
  apa: 'Geierhos, M., Bäumer, F. S., Schulze, S., &#38; Klotz, C. (2015). Understanding
    the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated
    Physician Review Mining. In H. Christiansen, I. Stojanovic, &#38; G. A. Papadopoulos
    (Eds.), <i>Modeling and Using Context. 9th International and Interdisciplinary
    Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings</i>
    (Vol. 9405, pp. 159–171). Cham, Switzerland: Springer. <a href="https://doi.org/10.1007/978-3-319-25591-0_12">https://doi.org/10.1007/978-3-319-25591-0_12</a>'
  bibtex: '@inbook{Geierhos_Bäumer_Schulze_Klotz_2015, place={Cham, Switzerland},
    series={Lecture Notes in Artificial Intelligence}, title={Understanding the Patient
    2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician
    Review Mining}, volume={9405}, DOI={<a href="https://doi.org/10.1007/978-3-319-25591-0_12">10.1007/978-3-319-25591-0_12</a>},
    booktitle={Modeling and Using Context. 9th International and Interdisciplinary
    Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings}, publisher={Springer},
    author={Geierhos, Michaela and Bäumer, Frederik Simon and Schulze, Sabine and
    Klotz, Caterina}, editor={Christiansen, Henning and Stojanovic, Isidora and Papadopoulos,
    George A.Editors}, year={2015}, pages={159–171}, collection={Lecture Notes in
    Artificial Intelligence} }'
  chicago: 'Geierhos, Michaela, Frederik Simon Bäumer, Sabine Schulze, and Caterina
    Klotz. “Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior
    by User-Generated Physician Review Mining.” In <i>Modeling and Using Context.
    9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus,
    November 2-6, 2015. Proceedings</i>, edited by Henning Christiansen, Isidora Stojanovic,
    and George A. Papadopoulos, 9405:159–71. Lecture Notes in Artificial Intelligence.
    Cham, Switzerland: Springer, 2015. <a href="https://doi.org/10.1007/978-3-319-25591-0_12">https://doi.org/10.1007/978-3-319-25591-0_12</a>.'
  ieee: 'M. Geierhos, F. S. Bäumer, S. Schulze, and C. Klotz, “Understanding the Patient
    2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician
    Review Mining,” in <i>Modeling and Using Context. 9th International and Interdisciplinary
    Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings</i>,
    vol. 9405, H. Christiansen, I. Stojanovic, and G. A. Papadopoulos, Eds. Cham,
    Switzerland: Springer, 2015, pp. 159–171.'
  mla: 'Geierhos, Michaela, et al. “Understanding the Patient 2.0: Gaining Insight
    into Patients’ Rating Behavior by User-Generated Physician Review Mining.” <i>Modeling
    and Using Context. 9th International and Interdisciplinary Conference, CONTEXT
    2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings</i>, edited by Henning
    Christiansen et al., vol. 9405, Springer, 2015, pp. 159–71, doi:<a href="https://doi.org/10.1007/978-3-319-25591-0_12">10.1007/978-3-319-25591-0_12</a>.'
  short: 'M. Geierhos, F.S. Bäumer, S. Schulze, C. Klotz, in: H. Christiansen, I.
    Stojanovic, G.A. Papadopoulos (Eds.), Modeling and Using Context. 9th International
    and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6,
    2015. Proceedings, Springer, Cham, Switzerland, 2015, pp. 159–171.'
conference:
  end_date: 2015-11-06
  location: Larnaca, Cyprus
  name: 9th International and Interdisciplinary Conference on Modeling and Using Context
    (CONTEXT 2015)
  start_date: 2015-11-02
date_created: 2018-01-31T12:12:37Z
date_updated: 2022-01-06T06:51:02Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1007/978-3-319-25591-0_12
editor:
- first_name: Henning
  full_name: Christiansen, Henning
  last_name: Christiansen
- first_name: Isidora
  full_name: Stojanovic, Isidora
  last_name: Stojanovic
- first_name: George A.
  full_name: Papadopoulos, George A.
  last_name: Papadopoulos
intvolume: '      9405'
keyword:
- Health 2.0
- Rating Behavior
- Patient Opinion Mining on Physician Rating Websites
language:
- iso: eng
page: 159-171
place: Cham, Switzerland
publication: Modeling and Using Context. 9th International and Interdisciplinary Conference,
  CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings
publication_identifier:
  eisbn:
  - '9783319255910'
  isbn:
  - '9783319255903'
publication_status: published
publisher: Springer
quality_controlled: '1'
series_title: Lecture Notes in Artificial Intelligence
status: public
title: 'Understanding the Patient 2.0: Gaining Insight into Patients'' Rating Behavior
  by User-generated Physician Review Mining'
type: book_chapter
user_id: '42496'
volume: 9405
year: '2015'
...