[{"intvolume":"        60","page":"377-391","citation":{"ama":"Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering. <i>Business &#38; Information Systems Engineering</i>. 2018;60(5):377-391. doi:<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>","ieee":"D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,” <i>Business &#38; Information Systems Engineering</i>, vol. 60, no. 5, pp. 377–391, 2018, doi: <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>.","chicago":"Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service Systems Engineering.” <i>Business &#38; Information Systems Engineering</i> 60, no. 5 (2018): 377–91. <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">https://doi.org/10.1007/s12599-018-0526-4</a>.","mla":"Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” <i>Business &#38; Information Systems Engineering</i>, vol. 60, no. 5, SpringerNature, 2018, pp. 377–91, doi:<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>.","bibtex":"@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems Engineering}, volume={60}, DOI={<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>}, number={5}, journal={Business &#38; Information Systems Engineering}, publisher={SpringerNature}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018}, pages={377–391} }","short":"D. Beverungen, H. Lüttenberg, V. Wolf, Business &#38; Information Systems Engineering 60 (2018) 377–391.","apa":"Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2018). Recombinant Service Systems Engineering. <i>Business &#38; Information Systems Engineering</i>, <i>60</i>(5), 377–391. <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">https://doi.org/10.1007/s12599-018-0526-4</a>"},"publication_identifier":{"issn":["2363-7005","1867-0202"]},"publication_status":"published","doi":"10.1007/s12599-018-0526-4","volume":60,"author":[{"last_name":"Beverungen","full_name":"Beverungen, Daniel","id":"59677","first_name":"Daniel"},{"last_name":"Lüttenberg","full_name":"Lüttenberg, Hedda","id":"60612","first_name":"Hedda"},{"last_name":"Wolf","full_name":"Wolf, Verena","id":"23633","first_name":"Verena"}],"date_updated":"2024-04-18T12:57:19Z","status":"public","type":"journal_article","article_type":"original","department":[{"_id":"526"}],"user_id":"59677","_id":"4516","project":[{"_id":"36","name":"Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen ","grant_number":"O2K14A22O"},{"_id":"1068","name":"DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung - Methoden, Potenziale und Transfer für Smart Services","grant_number":"02K14A220"}],"year":"2018","issue":"5","quality_controlled":"1","title":"Recombinant Service Systems Engineering","date_created":"2018-09-19T13:53:51Z","publisher":"SpringerNature","abstract":[{"text":"Although many methods have been proposed for engineering service systems and customer solutions, most of these approaches give little consideration to recombinant service innovation. Recombinant innovation refers to reusing and integrating resources that were previously unconnected. In an age of networked products and data, we can expect that many service innovations will be based on adding, dissociating, and associating existing value propositions by accessing internal and external resources instead of designing them from scratch. The purpose of this paper is to identify if current service engineering approaches account for the mechanisms of recombinant innovation and to design a method for recombinant service systems engineering. In a conceptual analysis of 24 service engineering methods, the study identified that most methods (1) focus on designing value propositions instead of service systems, (2) view service independent of physical goods, (3) are either linear or iterative instead of agile, and (4) do not sufficiently address the mechanisms of recombinant innovation. The paper discusses how these deficiencies can be remedied and designs a revised service systems engineering approach that reorganizes service engineering processes according to four design principles. The method is demonstrated with the recombinant design of a service system for predictive maintenance of agricultural machines.","lang":"eng"}],"publication":"Business & Information Systems Engineering","language":[{"iso":"eng"}],"keyword":["Service engineering","Recombinant innovation","(Product-)service system","Design science research","New service development"]},{"type":"dissertation","status":"public","abstract":[{"lang":"eng","text":"Reliability-adaptive systems allow an adaptation of system behavior based on current system reliability. They can extend their lifetime at the cost of lowered performance or vice versa. This can be used to adapt failure behavior according to a maintenance plan, thus increasing availability while using up system capability fully. To facilitate setup, a control algorithm independent of a degradation model is desired. A closed loop control technique for reliability based on a health index, a measure for system degradation, is introduced. It uses self-optimization as means to implement behavior adaptation. This is based on selecting the priorities of objectives that the system pursues. Possible working points are computed beforehand using model-based multiobjective optimization techniques. The controller selects the priorities of objectives and this way balances reliability and performance. As exemplary application, an automatically actuated single plate dry clutch is introduced. The entire reliability control is setup and lifetime experiments are conducted. Results show that the variance of time to failure is reduced greatly, making the failure behavior more predictable. At the same time, the desired usable lifetime can be extended at the cost of system performance to allow for changed maintenance intervals. Together, these possibilities allow for greater system usage and better planning of maintenance."}],"user_id":"210","department":[{"_id":"151"}],"_id":"9994","language":[{"iso":"eng"}],"keyword":["dependability","reliability","behavior adaptation","self-optimization","multiobjective optimization","optimal control","automotive drivetrain","clutch system","reliability-adaptive system"],"citation":{"chicago":"Meyer, Tobias. <i>Optimization-Based Reliability Control of Mechatronic Systems</i>. Shaker, 2018.","ieee":"T. Meyer, <i>Optimization-based reliability control of mechatronic systems</i>. Shaker, 2018.","ama":"Meyer T. <i>Optimization-Based Reliability Control of Mechatronic Systems</i>. Shaker; 2018.","apa":"Meyer, T. (2018). <i>Optimization-based reliability control of mechatronic systems</i>. Shaker.","bibtex":"@book{Meyer_2018, title={Optimization-based reliability control of mechatronic systems}, publisher={Shaker}, author={Meyer, Tobias}, year={2018} }","short":"T. Meyer, Optimization-Based Reliability Control of Mechatronic Systems, Shaker, 2018.","mla":"Meyer, Tobias. <i>Optimization-Based Reliability Control of Mechatronic Systems</i>. Shaker, 2018."},"year":"2018","author":[{"last_name":"Meyer","full_name":"Meyer, Tobias","first_name":"Tobias"}],"date_created":"2019-05-27T10:21:17Z","date_updated":"2023-09-15T12:26:09Z","publisher":"Shaker","title":"Optimization-based reliability control of mechatronic systems"},{"status":"public","abstract":[{"text":"In this work, the preparation of porous hybrid particle-based films by core-shell particle design and convenient film preparation is reported. Monodisperse core particles consisting of poly(methyl methacrylate‑co‑allyl methacrylate) (P(MMA‑co‑ALMA)) were synthesized by starved-feed emulsion polymerization followed by the introduction of an initiator-containing monomer (inimer) for subsequent atom transfer radical polymerization (ATRP). The inimer shell allowed for the introduction of allylhydrido polycarbosilane (SMP-10) under ATRP conditions by grafting to the core particles. The functionalization of the prepared core-shell particles was investigated by IR spectroscopy (FTIR), scanning transmission electron microscopy (STEM) and solid-state NMR combined with dynamic nuclear polarization (DNP). The obtained hard core/soft preceramic shell particles were subjected to the melt-shear organization technique, enabling a convenient alignment into a colloidal crystal structure in one single step without the presence of a dispersion medium or solvent for the designed particles. Moreover, the hybrid particle-based films were converted into a porous ceramic structure upon thermal treatment. As a result, freestanding ceramic porous films have been obtained after degradation of the organic template core particles. Noteworthy, the conversion of the matrix material consisting of SMP-10 into the ceramic occurred with preservation of the pristine colloidal crystal template structure. Herein, the first example of core-shell particle preparation by combining different polymerization methodologies and application of the convenient melt-shear organization technique is shown, paving a new way to ceramic materials with tailored morphology and porosity.","lang":"eng"}],"publication":"Materials & Design","type":"journal_article","language":[{"iso":"eng"}],"extern":"1","keyword":["emulsion polymerization","self-assembly","ATRP","Colloidal crystal","Hybrid film","Particle processing"],"user_id":"100715","_id":"64054","intvolume":"       160","page":"926–935","citation":{"bibtex":"@article{Vowinkel_Boehm_Schäfer_Gutmann_Ionescu_Gallei_2018, title={Preceramic core-shell particles for the preparation of hybrid colloidal crystal films by melt-shear organization and conversion into porous ceramics}, volume={160}, DOI={<a href=\"https://doi.org/10.1016/j.matdes.2018.10.032\">10.1016/j.matdes.2018.10.032</a>}, journal={Materials &#38; Design}, author={Vowinkel, Steffen and Boehm, Anna and Schäfer, Timmy and Gutmann, Torsten and Ionescu, Emanuel and Gallei, Markus}, year={2018}, pages={926–935} }","mla":"Vowinkel, Steffen, et al. “Preceramic Core-Shell Particles for the Preparation of Hybrid Colloidal Crystal Films by Melt-Shear Organization and Conversion into Porous Ceramics.” <i>Materials &#38; Design</i>, vol. 160, 2018, pp. 926–935, doi:<a href=\"https://doi.org/10.1016/j.matdes.2018.10.032\">10.1016/j.matdes.2018.10.032</a>.","short":"S. Vowinkel, A. Boehm, T. Schäfer, T. Gutmann, E. Ionescu, M. Gallei, Materials &#38; Design 160 (2018) 926–935.","apa":"Vowinkel, S., Boehm, A., Schäfer, T., Gutmann, T., Ionescu, E., &#38; Gallei, M. (2018). Preceramic core-shell particles for the preparation of hybrid colloidal crystal films by melt-shear organization and conversion into porous ceramics. <i>Materials &#38; Design</i>, <i>160</i>, 926–935. <a href=\"https://doi.org/10.1016/j.matdes.2018.10.032\">https://doi.org/10.1016/j.matdes.2018.10.032</a>","ieee":"S. Vowinkel, A. Boehm, T. Schäfer, T. Gutmann, E. Ionescu, and M. Gallei, “Preceramic core-shell particles for the preparation of hybrid colloidal crystal films by melt-shear organization and conversion into porous ceramics,” <i>Materials &#38; Design</i>, vol. 160, pp. 926–935, 2018, doi: <a href=\"https://doi.org/10.1016/j.matdes.2018.10.032\">10.1016/j.matdes.2018.10.032</a>.","chicago":"Vowinkel, Steffen, Anna Boehm, Timmy Schäfer, Torsten Gutmann, Emanuel Ionescu, and Markus Gallei. “Preceramic Core-Shell Particles for the Preparation of Hybrid Colloidal Crystal Films by Melt-Shear Organization and Conversion into Porous Ceramics.” <i>Materials &#38; Design</i> 160 (2018): 926–935. <a href=\"https://doi.org/10.1016/j.matdes.2018.10.032\">https://doi.org/10.1016/j.matdes.2018.10.032</a>.","ama":"Vowinkel S, Boehm A, Schäfer T, Gutmann T, Ionescu E, Gallei M. Preceramic core-shell particles for the preparation of hybrid colloidal crystal films by melt-shear organization and conversion into porous ceramics. <i>Materials &#38; Design</i>. 2018;160:926–935. doi:<a href=\"https://doi.org/10.1016/j.matdes.2018.10.032\">10.1016/j.matdes.2018.10.032</a>"},"year":"2018","doi":"10.1016/j.matdes.2018.10.032","title":"Preceramic core-shell particles for the preparation of hybrid colloidal crystal films by melt-shear organization and conversion into porous ceramics","volume":160,"date_created":"2026-02-07T16:15:42Z","author":[{"first_name":"Steffen","last_name":"Vowinkel","full_name":"Vowinkel, Steffen"},{"last_name":"Boehm","full_name":"Boehm, Anna","first_name":"Anna"},{"first_name":"Timmy","full_name":"Schäfer, Timmy","last_name":"Schäfer"},{"first_name":"Torsten","full_name":"Gutmann, Torsten","id":"118165","last_name":"Gutmann"},{"last_name":"Ionescu","full_name":"Ionescu, Emanuel","first_name":"Emanuel"},{"first_name":"Markus","last_name":"Gallei","full_name":"Gallei, Markus"}],"date_updated":"2026-02-17T16:12:52Z"},{"publication":"Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)","type":"conference","status":"public","abstract":[{"lang":"eng","text":"Although many methods have been proposed for engineering services and  customer  solutions,  most  of  these  approaches  give  little  consideration  to recombinant service innovation. In an age of smart products and \r\nsmart data, we can, however, expect that many of future service innovations need to be based on adding,  transferring,  dissociating,  and  associating  existing  value  propositions. The  purpose  of  this  paper  is  to  outline  what  properties  constitute  recombinant service innovation and to identify if current service engineering approaches fulfill \r\nthese   properties.   Based   on   a   conceptual   in-depth   analysis   of   24   service engineering  methods,  we  identify  that  most  methods  focus  on  designing  value propositions  instead  of service  systems,  view  service  independent  of  physical goods,  are  linear  or  iterative,  and  incompletely  address  the  mechanisms  of  recombinant innovation. We discuss how these deficiencies can be remedied and propose  a  first  conceptual  model  of  a  revised  se\r\nrvice  system  engineering approach."}],"editor":[{"first_name":"Jan Marco","last_name":"Leimeister","full_name":"Leimeister, Jan Marco"},{"full_name":"Brenner, Walter","last_name":"Brenner","first_name":"Walter"}],"department":[{"_id":"526"}],"user_id":"60612","_id":"2860","project":[{"grant_number":"O2K14A22O","name":"Digitale Prozessinnovationen durch datenbasierte Dienstleistungen ","_id":"36"}],"language":[{"iso":"eng"}],"keyword":["Service engineering","recombinant innovation","(product - )service  system","literature analysis","new service development"],"quality_controlled":"1","page":"136-150","citation":{"chicago":"Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service System Engineering.” In <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, edited by Jan Marco Leimeister and Walter Brenner, 136–50. St.  Gallen, 2017.","ieee":"D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,” in <i>Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, St. Gallen, Switzerland, 2017, pp. 136–150.","ama":"Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering. In: Leimeister JM, Brenner W, eds. <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>. St.  Gallen; 2017:136-150.","apa":"Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2017). Recombinant Service System Engineering. In J. M. Leimeister &#38; W. Brenner (Eds.), <i>Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i> (pp. 136–150). St.  Gallen.","mla":"Beverungen, Daniel, et al. “Recombinant Service System Engineering.” <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, edited by Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.","short":"D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.), Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St.  Gallen, 2017, pp. 136–150.","bibtex":"@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St.  Gallen}, title={Recombinant Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors}, year={2017}, pages={136–150} }"},"year":"2017","place":"St.  Gallen","author":[{"full_name":"Beverungen, Daniel","id":"59677","last_name":"Beverungen","first_name":"Daniel"},{"id":"60612","full_name":"Lüttenberg, Hedda","last_name":"Lüttenberg","first_name":"Hedda"},{"first_name":"Verena","full_name":"Wolf, Verena","id":"23633","last_name":"Wolf"}],"date_created":"2018-05-24T09:26:21Z","date_updated":"2022-01-06T06:58:10Z","conference":{"start_date":"12.02.2017","name":"13 th International Conference on Wirtschaftsinformatik","location":"St. Gallen, Switzerland","end_date":"15.02.2017"},"title":"Recombinant Service System Engineering"},{"type":"journal_article","publication":"Information Systems and E-Business Management","status":"public","abstract":[{"text":"Digital interactions among businesses and consumers through powerful information systems and omnipresent connected devices establish today’s networked society. In this light, Service Science continues to take root as a research discipline that focuses on the integration of (digital) resources by service providers and service customers for value co-creation in service systems. Rapid advances in information technology allow for designing novel information systems that enable entirely new configurations of service systems. In turn, Service Science also leaves its mark on the design, adoption, and use of information systems and technology. With this special issue, we compile a set of timely papers that investigate selected facets of the complex interplay between information technology, information systems, and Service Science to design innovative IT artifacts for smart service. This editorial opens this special issue by elaborating on our understanding of smart service.<br","lang":"eng"}],"user_id":"21671","department":[{"_id":"526"}],"_id":"3490","keyword":["Information system","Smart service","Service system"],"citation":{"bibtex":"@article{Beverungen_Matzner_Janiesch_2017, title={Information systems for smart services}, DOI={<a href=\"https://doi.org/10.1007/s10257-017-0365-8\">10.1007/s10257-017-0365-8</a>}, journal={Information Systems and E-Business Management}, author={Beverungen, Daniel and Matzner, Martin and Janiesch, Christian}, year={2017}, pages={781–787} }","mla":"Beverungen, Daniel, et al. “Information Systems for Smart Services.” <i>Information Systems and E-Business Management</i>, 2017, pp. 781–787, doi:<a href=\"https://doi.org/10.1007/s10257-017-0365-8\">10.1007/s10257-017-0365-8</a>.","short":"D. Beverungen, M. Matzner, C. Janiesch, Information Systems and E-Business Management (2017) 781–787.","apa":"Beverungen, D., Matzner, M., &#38; Janiesch, C. (2017). Information systems for smart services. <i>Information Systems and E-Business Management</i>, 781–787. <a href=\"https://doi.org/10.1007/s10257-017-0365-8\">https://doi.org/10.1007/s10257-017-0365-8</a>","ama":"Beverungen D, Matzner M, Janiesch C. Information systems for smart services. <i>Information Systems and E-Business Management</i>. 2017:781–787. doi:<a href=\"https://doi.org/10.1007/s10257-017-0365-8\">10.1007/s10257-017-0365-8</a>","chicago":"Beverungen, Daniel, Martin Matzner, and Christian Janiesch. “Information Systems for Smart Services.” <i>Information Systems and E-Business Management</i>, 2017, 781–787. <a href=\"https://doi.org/10.1007/s10257-017-0365-8\">https://doi.org/10.1007/s10257-017-0365-8</a>.","ieee":"D. Beverungen, M. Matzner, and C. Janiesch, “Information systems for smart services,” <i>Information Systems and E-Business Management</i>, pp. 781–787, 2017."},"page":"781–787","year":"2017","author":[{"first_name":"Daniel","id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen"},{"last_name":"Matzner","full_name":"Matzner, Martin","first_name":"Martin"},{"last_name":"Janiesch","full_name":"Janiesch, Christian","first_name":"Christian"}],"date_created":"2018-07-06T10:34:55Z","date_updated":"2022-01-06T06:59:19Z","doi":"10.1007/s10257-017-0365-8","title":"Information systems for smart services"},{"issue":"79","publication_status":"published","citation":{"short":"F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 181--188.","apa":"Wangenheim, F. v, Wünderlich, N., &#38; Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>, (79), 181--188.","ieee":"F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” <i>Journal of Business Research</i>, no. 79, pp. 181--188, 2017.","chicago":"Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79 (2017): 181--188.","ama":"Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>. 2017;(79):181--188."},"page":"181--188","year":"2017","author":[{"full_name":"Wangenheim, Florian v","last_name":"Wangenheim","first_name":"Florian v"},{"id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy"},{"first_name":"Jan H","last_name":"Schumann","full_name":"Schumann, Jan H"}],"date_created":"2018-10-26T10:11:34Z","publisher":"Elsevier","date_updated":"2022-01-06T07:01:30Z","title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","type":"journal_article","publication":"Journal of Business Research","status":"public","abstract":[{"text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.","lang":"eng"}],"user_id":"37741","department":[{"_id":"178"},{"_id":"181"}],"_id":"4947","language":[{"iso":"eng"}],"article_type":"original","keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"]},{"status":"public","abstract":[{"lang":"eng","text":"The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic."}],"publication":"Journal of Business Research","type":"journal_article","language":[{"iso":"eng"}],"keyword":["Service encounter","Technology roles","Employee roles","Customer roles","Employee experience","Customer experience"],"article_type":"original","department":[{"_id":"178"},{"_id":"181"}],"user_id":"37741","_id":"4949","page":"238--246","citation":{"apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. <i>Journal of Business Research</i>, (79), 238--246.","bibtex":"@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }","mla":"Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 238--246.","short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.","ama":"Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. <i>Journal of Business Research</i>. 2017;(79):238--246.","ieee":"B. Larivière <i>et al.</i>, “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” <i>Journal of Business Research</i>, no. 79, pp. 238--246, 2017.","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” <i>Journal of Business Research</i>, no. 79 (2017): 238--246."},"year":"2017","issue":"79","publication_status":"published","title":"“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers","date_created":"2018-10-26T10:15:22Z","author":[{"last_name":"Larivière","full_name":"Larivière, Bart","first_name":"Bart"},{"last_name":"Bowen","full_name":"Bowen, David","first_name":"David"},{"first_name":"Tor W","full_name":"Andreassen, Tor W","last_name":"Andreassen"},{"full_name":"Kunz, Werner","last_name":"Kunz","first_name":"Werner"},{"last_name":"Sirianni","full_name":"Sirianni, Nancy J","first_name":"Nancy J"},{"first_name":"Chris","full_name":"Voss, Chris","last_name":"Voss"},{"first_name":"Nancy","last_name":"Wünderlich","id":"36392","full_name":"Wünderlich, Nancy"},{"first_name":"Arne","last_name":"De Keyser","full_name":"De Keyser, Arne"}],"publisher":"Elsevier","date_updated":"2022-01-06T07:01:30Z"},{"page":"1 - 10","citation":{"short":"J.K. Kimotho, W. Sextro, T. Hemsel, in: IEEE Transactions on Reliability, 2017, pp. 1–10.","mla":"Kimotho, James Kuria, et al. “Estimation of Remaining Useful Lifetime of Piezoelectric Transducers Based on Self-Sensing.” <i>IEEE Transactions on Reliability</i>, 2017, pp. 1–10, doi:<a href=\"https://doi.org/10.1109/TR.2017.2710260\">10.1109/TR.2017.2710260</a>.","bibtex":"@inproceedings{Kimotho_Sextro_Hemsel_2017, title={Estimation of Remaining Useful Lifetime of Piezoelectric Transducers Based on Self-Sensing}, DOI={<a href=\"https://doi.org/10.1109/TR.2017.2710260\">10.1109/TR.2017.2710260</a>}, booktitle={IEEE Transactions on Reliability}, author={Kimotho, James Kuria and Sextro, Walter and Hemsel, Tobias}, year={2017}, pages={1–10} }","apa":"Kimotho, J. K., Sextro, W., &#38; Hemsel, T. (2017). Estimation of Remaining Useful Lifetime of Piezoelectric Transducers Based on Self-Sensing. In <i>IEEE Transactions on Reliability</i> (pp. 1–10). <a href=\"https://doi.org/10.1109/TR.2017.2710260\">https://doi.org/10.1109/TR.2017.2710260</a>","ieee":"J. K. Kimotho, W. Sextro, and T. Hemsel, “Estimation of Remaining Useful Lifetime of Piezoelectric Transducers Based on Self-Sensing,” in <i>IEEE Transactions on Reliability</i>, 2017, pp. 1–10.","chicago":"Kimotho, James Kuria, Walter Sextro, and Tobias Hemsel. “Estimation of Remaining Useful Lifetime of Piezoelectric Transducers Based on Self-Sensing.” In <i>IEEE Transactions on Reliability</i>, 1–10, 2017. <a href=\"https://doi.org/10.1109/TR.2017.2710260\">https://doi.org/10.1109/TR.2017.2710260</a>.","ama":"Kimotho JK, Sextro W, Hemsel T. Estimation of Remaining Useful Lifetime of Piezoelectric Transducers Based on Self-Sensing. In: <i>IEEE Transactions on Reliability</i>. ; 2017:1-10. doi:<a href=\"https://doi.org/10.1109/TR.2017.2710260\">10.1109/TR.2017.2710260</a>"},"year":"2017","quality_controlled":"1","doi":"10.1109/TR.2017.2710260","title":"Estimation of Remaining Useful Lifetime of Piezoelectric Transducers Based on Self-Sensing","date_created":"2019-05-27T09:41:06Z","author":[{"last_name":"Kimotho","full_name":"Kimotho, James Kuria","first_name":"James Kuria"},{"first_name":"Walter","full_name":"Sextro, Walter","id":"21220","last_name":"Sextro"},{"first_name":"Tobias","last_name":"Hemsel","full_name":"Hemsel, Tobias","id":"210"}],"date_updated":"2019-09-16T10:32:05Z","status":"public","abstract":[{"lang":"eng","text":"Piezoelectric transducers are used in a wide range of applications. Reliability of these transducers is an important aspect in their application. Prognostics, which involve continuous monitoring of the health of technical systems and using this information to estimate the current health state and consequently predict the remaining useful lifetime (RUL), can be used to increase the reliability, safety, and availability of the transducers. This is achieved by utilizing the health state and RUL predictions to adaptively control the usage of the components or to schedule appropriate maintenance without interrupting operation. In this work, a prognostic approach utilizing self-sensing, where electric signals of a piezoelectric transducer are used as the condition monitoring data, is proposed. The approach involves training machine learning algorithms to model the degradation of the transducers through a health index and the use of the learned model to estimate the health index of similar transducers. The current health index is then used to estimate RUL of test components. The feasibility of the approach is demonstrated using piezoelectric bimorphs and the results show that the method is accurate in predicting the health index and RUL."}],"publication":"IEEE Transactions on Reliability","type":"conference","language":[{"iso":"eng"}],"keyword":["Estimation of Remaining Useful Lifetime of Piezoelectric Transducers Based on Self-Sensing"],"department":[{"_id":"151"}],"user_id":"55222","_id":"9978"},{"keyword":["embedded systems","image sensors","power aware computing","wireless sensor networks","Zynq-based VSN node prototype","computational self-awareness","design approach","platform levels","power consumption","visual sensor networks","visual sensor nodes","Cameras","Hardware","Middleware","Multicore processing","Operating systems","Runtime","Reconfigurable platforms","distributed embedded systems","performance-resource trade-off","self-awareness","visual sensor nodes"],"language":[{"iso":"eng"}],"_id":"10780","user_id":"3118","department":[{"_id":"78"}],"status":"public","type":"conference","publication":"12th International Symposium on Reconfigurable Communication-centric Systems-on-Chip (ReCoSoC)","title":"Computational self-awareness as design approach for visual sensor nodes","doi":"10.1109/ReCoSoC.2017.8016147","date_updated":"2022-01-06T06:50:50Z","date_created":"2019-07-10T12:13:15Z","author":[{"last_name":"Guettatfi","full_name":"Guettatfi, Zakarya","first_name":"Zakarya"},{"last_name":"Hübner","full_name":"Hübner, Philipp","first_name":"Philipp"},{"first_name":"Marco","id":"398","full_name":"Platzner, Marco","last_name":"Platzner"},{"first_name":"Bernhard","last_name":"Rinner","full_name":"Rinner, Bernhard"}],"year":"2017","citation":{"mla":"Guettatfi, Zakarya, et al. “Computational Self-Awareness as Design Approach for Visual Sensor Nodes.” <i>12th International Symposium on Reconfigurable Communication-Centric Systems-on-Chip (ReCoSoC)</i>, 2017, pp. 1–8, doi:<a href=\"https://doi.org/10.1109/ReCoSoC.2017.8016147\">10.1109/ReCoSoC.2017.8016147</a>.","bibtex":"@inproceedings{Guettatfi_Hübner_Platzner_Rinner_2017, title={Computational self-awareness as design approach for visual sensor nodes}, DOI={<a href=\"https://doi.org/10.1109/ReCoSoC.2017.8016147\">10.1109/ReCoSoC.2017.8016147</a>}, booktitle={12th International Symposium on Reconfigurable Communication-centric Systems-on-Chip (ReCoSoC)}, author={Guettatfi, Zakarya and Hübner, Philipp and Platzner, Marco and Rinner, Bernhard}, year={2017}, pages={1–8} }","short":"Z. Guettatfi, P. Hübner, M. Platzner, B. Rinner, in: 12th International Symposium on Reconfigurable Communication-Centric Systems-on-Chip (ReCoSoC), 2017, pp. 1–8.","apa":"Guettatfi, Z., Hübner, P., Platzner, M., &#38; Rinner, B. (2017). Computational self-awareness as design approach for visual sensor nodes. In <i>12th International Symposium on Reconfigurable Communication-centric Systems-on-Chip (ReCoSoC)</i> (pp. 1–8). <a href=\"https://doi.org/10.1109/ReCoSoC.2017.8016147\">https://doi.org/10.1109/ReCoSoC.2017.8016147</a>","ama":"Guettatfi Z, Hübner P, Platzner M, Rinner B. Computational self-awareness as design approach for visual sensor nodes. In: <i>12th International Symposium on Reconfigurable Communication-Centric Systems-on-Chip (ReCoSoC)</i>. ; 2017:1-8. doi:<a href=\"https://doi.org/10.1109/ReCoSoC.2017.8016147\">10.1109/ReCoSoC.2017.8016147</a>","chicago":"Guettatfi, Zakarya, Philipp Hübner, Marco Platzner, and Bernhard Rinner. “Computational Self-Awareness as Design Approach for Visual Sensor Nodes.” In <i>12th International Symposium on Reconfigurable Communication-Centric Systems-on-Chip (ReCoSoC)</i>, 1–8, 2017. <a href=\"https://doi.org/10.1109/ReCoSoC.2017.8016147\">https://doi.org/10.1109/ReCoSoC.2017.8016147</a>.","ieee":"Z. Guettatfi, P. Hübner, M. Platzner, and B. Rinner, “Computational self-awareness as design approach for visual sensor nodes,” in <i>12th International Symposium on Reconfigurable Communication-centric Systems-on-Chip (ReCoSoC)</i>, 2017, pp. 1–8."},"page":"1-8"},{"year":"2017","issue":"3","title":"Self-Adjusting Monitor for Measuring Aging Rate and Advancement","publisher":"Institute of Electrical and Electronics Engineers (IEEE)","date_created":"2022-01-19T13:45:51Z","abstract":[{"text":"Time-variant age information of different parts of a system can be used for system-level performance improvement through high-level task scheduling, thus extending the life-time of the system. Progressive age information should provide the age state that the system is in, and the rate that it is being aged at. In this paper, we propose a structure that monitors certain paths of a circuit and detects its gradual age growth, and provides the aging rate and aging state of the circuit. The proposed monitors are placed on a selected set of nodes that represent a timing bottleneck of the system. These monitors sample expected data on these nodes, and compare them with the expected values. The timing of sampling changes as the circuit ages and its delay increases. The timing of sampling will provide a measure of aging advancement of a circuit. To assess the efficacy of the proposed method and compare it with other state-of-the-art aging monitors, we use them on selected nodes of the execution unit of different processors, as well as some circuits from ITC99 benchmarks. The results reveal that the precision of our proposed method is between 0.12 (ns) to 0.401 (ns). Its Area and power overhead are negligible and are about 2.13 and 0.69 percent respectively.","lang":"eng"}],"publication":"IEEE Transactions on Emerging Topics in Computing","keyword":["Age advancement","age monitoring clock","aging rate","self-adjusting monitors"],"language":[{"iso":"eng"}],"citation":{"mla":"Sadeghi-Kohan, Somayeh, et al. “Self-Adjusting Monitor for Measuring Aging Rate and Advancement.” <i>IEEE Transactions on Emerging Topics in Computing</i>, vol. 8, no. 3, Institute of Electrical and Electronics Engineers (IEEE), 2017, pp. 627–41, doi:<a href=\"https://doi.org/10.1109/tetc.2017.2771441\">10.1109/tetc.2017.2771441</a>.","bibtex":"@article{Sadeghi-Kohan_Kamal_Navabi_2017, title={Self-Adjusting Monitor for Measuring Aging Rate and Advancement}, volume={8}, DOI={<a href=\"https://doi.org/10.1109/tetc.2017.2771441\">10.1109/tetc.2017.2771441</a>}, number={3}, journal={IEEE Transactions on Emerging Topics in Computing}, publisher={Institute of Electrical and Electronics Engineers (IEEE)}, author={Sadeghi-Kohan, Somayeh and Kamal, Mehdi and Navabi, Zainalabedin}, year={2017}, pages={627–641} }","short":"S. Sadeghi-Kohan, M. Kamal, Z. Navabi, IEEE Transactions on Emerging Topics in Computing 8 (2017) 627–641.","apa":"Sadeghi-Kohan, S., Kamal, M., &#38; Navabi, Z. (2017). Self-Adjusting Monitor for Measuring Aging Rate and Advancement. <i>IEEE Transactions on Emerging Topics in Computing</i>, <i>8</i>(3), 627–641. <a href=\"https://doi.org/10.1109/tetc.2017.2771441\">https://doi.org/10.1109/tetc.2017.2771441</a>","chicago":"Sadeghi-Kohan, Somayeh, Mehdi Kamal, and Zainalabedin Navabi. “Self-Adjusting Monitor for Measuring Aging Rate and Advancement.” <i>IEEE Transactions on Emerging Topics in Computing</i> 8, no. 3 (2017): 627–41. <a href=\"https://doi.org/10.1109/tetc.2017.2771441\">https://doi.org/10.1109/tetc.2017.2771441</a>.","ieee":"S. Sadeghi-Kohan, M. Kamal, and Z. Navabi, “Self-Adjusting Monitor for Measuring Aging Rate and Advancement,” <i>IEEE Transactions on Emerging Topics in Computing</i>, vol. 8, no. 3, pp. 627–641, 2017, doi: <a href=\"https://doi.org/10.1109/tetc.2017.2771441\">10.1109/tetc.2017.2771441</a>.","ama":"Sadeghi-Kohan S, Kamal M, Navabi Z. Self-Adjusting Monitor for Measuring Aging Rate and Advancement. <i>IEEE Transactions on Emerging Topics in Computing</i>. 2017;8(3):627-641. doi:<a href=\"https://doi.org/10.1109/tetc.2017.2771441\">10.1109/tetc.2017.2771441</a>"},"intvolume":"         8","page":"627-641","publication_status":"published","publication_identifier":{"issn":["2168-6750","2376-4562"]},"doi":"10.1109/tetc.2017.2771441","date_updated":"2023-08-02T11:36:30Z","author":[{"first_name":"Somayeh","id":"78614","full_name":"Sadeghi-Kohan, Somayeh","orcid":"https://orcid.org/0000-0001-7246-0610","last_name":"Sadeghi-Kohan"},{"last_name":"Kamal","full_name":"Kamal, Mehdi","first_name":"Mehdi"},{"full_name":"Navabi, Zainalabedin","last_name":"Navabi","first_name":"Zainalabedin"}],"volume":8,"status":"public","type":"journal_article","extern":"1","_id":"29462","user_id":"78614","department":[{"_id":"48"}]},{"doi":"10.3390/nano7110390","title":"Free-Standing and Self-Crosslinkable Hybrid Films by Core-Shell Particle Design and Processing","date_created":"2026-02-07T16:15:23Z","author":[{"first_name":"S.","last_name":"Vowinkel","full_name":"Vowinkel, S."},{"last_name":"Paul","full_name":"Paul, S.","first_name":"S."},{"full_name":"Gutmann, Torsten","id":"118165","last_name":"Gutmann","first_name":"Torsten"},{"last_name":"Gallei","full_name":"Gallei, M.","first_name":"M."}],"volume":7,"date_updated":"2026-02-17T16:12:54Z","citation":{"apa":"Vowinkel, S., Paul, S., Gutmann, T., &#38; Gallei, M. (2017). Free-Standing and Self-Crosslinkable Hybrid Films by Core-Shell Particle Design and Processing. <i>Nanomaterials</i>, <i>7</i>(11), 390. <a href=\"https://doi.org/10.3390/nano7110390\">https://doi.org/10.3390/nano7110390</a>","short":"S. Vowinkel, S. Paul, T. Gutmann, M. Gallei, Nanomaterials 7 (2017) 390.","bibtex":"@article{Vowinkel_Paul_Gutmann_Gallei_2017, title={Free-Standing and Self-Crosslinkable Hybrid Films by Core-Shell Particle Design and Processing}, volume={7}, DOI={<a href=\"https://doi.org/10.3390/nano7110390\">10.3390/nano7110390</a>}, number={11}, journal={Nanomaterials}, author={Vowinkel, S. and Paul, S. and Gutmann, Torsten and Gallei, M.}, year={2017}, pages={390} }","mla":"Vowinkel, S., et al. “Free-Standing and Self-Crosslinkable Hybrid Films by Core-Shell Particle Design and Processing.” <i>Nanomaterials</i>, vol. 7, no. 11, 2017, p. 390, doi:<a href=\"https://doi.org/10.3390/nano7110390\">10.3390/nano7110390</a>.","ieee":"S. Vowinkel, S. Paul, T. Gutmann, and M. Gallei, “Free-Standing and Self-Crosslinkable Hybrid Films by Core-Shell Particle Design and Processing,” <i>Nanomaterials</i>, vol. 7, no. 11, p. 390, 2017, doi: <a href=\"https://doi.org/10.3390/nano7110390\">10.3390/nano7110390</a>.","chicago":"Vowinkel, S., S. Paul, Torsten Gutmann, and M. Gallei. “Free-Standing and Self-Crosslinkable Hybrid Films by Core-Shell Particle Design and Processing.” <i>Nanomaterials</i> 7, no. 11 (2017): 390. <a href=\"https://doi.org/10.3390/nano7110390\">https://doi.org/10.3390/nano7110390</a>.","ama":"Vowinkel S, Paul S, Gutmann T, Gallei M. Free-Standing and Self-Crosslinkable Hybrid Films by Core-Shell Particle Design and Processing. <i>Nanomaterials</i>. 2017;7(11):390. doi:<a href=\"https://doi.org/10.3390/nano7110390\">10.3390/nano7110390</a>"},"page":"390","intvolume":"         7","year":"2017","issue":"11","publication_identifier":{"issn":["2079-4991"]},"language":[{"iso":"eng"}],"extern":"1","keyword":["Materials Science","Science & Technology - Other Topics","solid-state nmr","spectroscopy","catalysts","colloidal crystals","colloids","cross-linking","elastomeric opal films","emulsion polymerization","gamma-methacryloxypropyltrimethoxysilane","hybrid films","melt-shear organization","nanoparticles","particle","photons","polymers","processing","self-assembly","transition"],"user_id":"100715","_id":"64053","status":"public","abstract":[{"text":"The utilization and preparation of functional hybrid films for optical sensing applications and membranes is of utmost importance. In this work, we report the convenient and scalable preparation of self-crosslinking particle-based films derived by directed self-assembly of alkoxysilane-based cross-linkers as part of a core-shell particle architecture. The synthesis of well-designed monodisperse core-shell particles by emulsion polymerization is the basic prerequisite for subsequent particle processing via the melt-shear organization technique. In more detail, the core particles consist of polystyrene (PS) or poly(methyl methacrylate) (PMMA), while the comparably soft particle shell consists of poly(ethyl acrylate) (PEA) and different alkoxysilane-based poly(methacrylate)s. For hybrid film formation and convenient self-cross-linking, different alkyl groups at the siloxane moieties were investigated in detail by solid-state Magic-Angle Spinning Nuclear Magnetic Resonance (MAS, NMR) spectroscopy revealing different crosslinking capabilities, which strongly influence the properties of the core or shell particle films with respect to transparency and iridescent reflection colors. Furthermore, solid-state NMR spectroscopy and investigation of the thermal properties by differential scanning calorimetry (DSC) measurements allow for insights into the cross-linking capabilities prior to and after synthesis, as well as after the thermally and pressure-induced processing steps. Subsequently, free-standing and self-crosslinked particle-based films featuring excellent particle order are obtained by application of the melt-shear organization technique, as shown by microscopy (TEM, SEM).","lang":"eng"}],"type":"journal_article","publication":"Nanomaterials"},{"extern":"1","language":[{"iso":"eng"}],"keyword":["nanoparticles","self-assembly","cellulose","core-coronas structure","thermoreversible"],"user_id":"100715","_id":"64057","status":"public","abstract":[{"lang":"eng","text":"Self-assembly of nanoparticles (NPs) forming unique structures has been investigated extensively over the past few years. However, many self-assembled structures by NPs are irreversible, because they are generally constructed using their suspensions. It is still challenging for NPs to reversibly self-assemble in dry state, let alone of polymeric NPs with general sizes of hundreds of nm. Herein, this study reports a new reversible self-assembly phenomenon of NPs in dry state, forming thermoreversible strip-like supermolecular structures. These novel NPs of around 150 nm are perfluorinated surface-undecenoated cellulose nanoparticles (FSU-CNPs) with a core-coronas structure. The thermoreversible self-assembled structure is formed after drying in the air at the interface between FSU-CNP films and Teflon substrates. Remarkably, the formation and dissociation of this assembled structure are accompanied by a reversible conversion of the surface hydrophobicity, film transparency, and anisotropic properties. These findings show novel feasibility of reversible self-assembly of NPs in dry state, and thereby expand our knowledge of self-assembly phenomenon."}],"publication":"Advanced Materials","type":"journal_article","doi":"10.1002/adma.201702473","title":"Thermoreversible Self-Assembly of Perfluorinated Core-Coronas Cellulose-Nanoparticles in Dry State","date_created":"2026-02-07T16:16:37Z","author":[{"last_name":"Wang","full_name":"Wang, Yonggui","first_name":"Yonggui"},{"first_name":"Pedro B.","last_name":"Groszewicz","full_name":"Groszewicz, Pedro B."},{"first_name":"Sabine","last_name":"Rosenfeldt","full_name":"Rosenfeldt, Sabine"},{"first_name":"Hendrik","last_name":"Schmidt","full_name":"Schmidt, Hendrik"},{"last_name":"Volkert","full_name":"Volkert, Cynthia A.","first_name":"Cynthia A."},{"last_name":"Vana","full_name":"Vana, Philipp","first_name":"Philipp"},{"last_name":"Gutmann","full_name":"Gutmann, Torsten","id":"118165","first_name":"Torsten"},{"full_name":"Buntkowsky, Gerd","last_name":"Buntkowsky","first_name":"Gerd"},{"last_name":"Zhang","full_name":"Zhang, Kai","first_name":"Kai"}],"date_updated":"2026-02-17T16:12:48Z","page":"1702473","citation":{"ama":"Wang Y, Groszewicz PB, Rosenfeldt S, et al. Thermoreversible Self-Assembly of Perfluorinated Core-Coronas Cellulose-Nanoparticles in Dry State. <i>Advanced Materials</i>. Published online 2017:1702473. doi:<a href=\"https://doi.org/10.1002/adma.201702473\">10.1002/adma.201702473</a>","chicago":"Wang, Yonggui, Pedro B. Groszewicz, Sabine Rosenfeldt, Hendrik Schmidt, Cynthia A. Volkert, Philipp Vana, Torsten Gutmann, Gerd Buntkowsky, and Kai Zhang. “Thermoreversible Self-Assembly of Perfluorinated Core-Coronas Cellulose-Nanoparticles in Dry State.” <i>Advanced Materials</i>, 2017, 1702473. <a href=\"https://doi.org/10.1002/adma.201702473\">https://doi.org/10.1002/adma.201702473</a>.","ieee":"Y. Wang <i>et al.</i>, “Thermoreversible Self-Assembly of Perfluorinated Core-Coronas Cellulose-Nanoparticles in Dry State,” <i>Advanced Materials</i>, p. 1702473, 2017, doi: <a href=\"https://doi.org/10.1002/adma.201702473\">10.1002/adma.201702473</a>.","apa":"Wang, Y., Groszewicz, P. B., Rosenfeldt, S., Schmidt, H., Volkert, C. A., Vana, P., Gutmann, T., Buntkowsky, G., &#38; Zhang, K. (2017). Thermoreversible Self-Assembly of Perfluorinated Core-Coronas Cellulose-Nanoparticles in Dry State. <i>Advanced Materials</i>, 1702473. <a href=\"https://doi.org/10.1002/adma.201702473\">https://doi.org/10.1002/adma.201702473</a>","short":"Y. Wang, P.B. Groszewicz, S. Rosenfeldt, H. Schmidt, C.A. Volkert, P. Vana, T. Gutmann, G. Buntkowsky, K. Zhang, Advanced Materials (2017) 1702473.","mla":"Wang, Yonggui, et al. “Thermoreversible Self-Assembly of Perfluorinated Core-Coronas Cellulose-Nanoparticles in Dry State.” <i>Advanced Materials</i>, 2017, p. 1702473, doi:<a href=\"https://doi.org/10.1002/adma.201702473\">10.1002/adma.201702473</a>.","bibtex":"@article{Wang_Groszewicz_Rosenfeldt_Schmidt_Volkert_Vana_Gutmann_Buntkowsky_Zhang_2017, title={Thermoreversible Self-Assembly of Perfluorinated Core-Coronas Cellulose-Nanoparticles in Dry State}, DOI={<a href=\"https://doi.org/10.1002/adma.201702473\">10.1002/adma.201702473</a>}, journal={Advanced Materials}, author={Wang, Yonggui and Groszewicz, Pedro B. and Rosenfeldt, Sabine and Schmidt, Hendrik and Volkert, Cynthia A. and Vana, Philipp and Gutmann, Torsten and Buntkowsky, Gerd and Zhang, Kai}, year={2017}, pages={1702473} }"},"year":"2017"},{"abstract":[{"text":"Purpose\r\n– The purpose of this paper is to examine the nature of context and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n– This is a conceptual paper based on exploring existing research and theory related to context in service research. \r\n\r\nFindings\r\n– The characteristics of service make context both important and challenging, there is great contextual diversity in service research as reflected, for example in ecosystems made up of multiple contextual variables. There is a need to identify the context-specific nature of middle range theory and the contextual logic of general theory. The authors explore the challenges of context for service theory and how we might learn from theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n– The findings of this paper are of value to researchers seeking to develop and justify theory in service research (general, middle range or theory in use).","lang":"eng"}],"status":"public","type":"journal_article","publication":"Journal of Service Management","article_type":"original","keyword":["Research","Service theory"],"language":[{"iso":"eng"}],"_id":"5700","user_id":"37741","department":[{"_id":"181"}],"year":"2016","citation":{"chicago":"Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich. “Reflections on Context in Service Research.” <i>Journal of Service Management</i> 27, no. 1 (2016): 30–36.","ieee":"C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on Context in Service Research.,” <i>Journal of Service Management</i>, vol. 27, no. 1, pp. 30–36, 2016.","ama":"Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in Service Research. <i>Journal of Service Management</i>. 2016;27(1):30-36.","short":"C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36.","mla":"Voss, Chris, et al. “Reflections on Context in Service Research.” <i>Journal of Service Management</i>, vol. 27, no. 1, Emerald Group Publishing Limited, 2016, pp. 30–36.","bibtex":"@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016}, pages={30–36} }","apa":"Voss, C., Perks, H., Sousa, R., Witell, L., &#38; Wünderlich, N. (2016). Reflections on Context in Service Research. <i>Journal of Service Management</i>, <i>27</i>(1), 30–36."},"page":"30-36","intvolume":"        27","publication_status":"published","issue":"1","title":"Reflections on Context in Service Research.","publisher":"Emerald Group Publishing Limited","date_updated":"2022-01-06T07:02:36Z","author":[{"last_name":"Voss","full_name":"Voss, Chris","first_name":"Chris"},{"full_name":"Perks, Helen","last_name":"Perks","first_name":"Helen"},{"full_name":"Sousa, Rui","last_name":"Sousa","first_name":"Rui"},{"first_name":"Lars","last_name":"Witell","full_name":"Witell, Lars"},{"last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392","first_name":"Nancy"}],"date_created":"2018-11-15T11:19:00Z","volume":27},{"year":"2016","citation":{"apa":"Paluch, S., &#38; Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. <i>Journal of Business Research</i>, <i>69</i>(7), 2424--2431.","mla":"Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” <i>Journal of Business Research</i>, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431.","bibtex":"@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69}, number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch, Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }","short":"S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.","ama":"Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. <i>Journal of business Research</i>. 2016;69(7):2424--2431.","chicago":"Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.” <i>Journal of Business Research</i> 69, no. 7 (2016): 2424--2431.","ieee":"S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.,” <i>Journal of business Research</i>, vol. 69, no. 7, pp. 2424--2431, 2016."},"page":"2424--2431","intvolume":"        69","publication_status":"published","issue":"7","title":"Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.","publisher":"Elsevier","date_updated":"2022-01-06T07:01:30Z","author":[{"last_name":"Paluch","full_name":"Paluch, Stefanie","first_name":"Stefanie"},{"last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392","first_name":"Nancy"}],"date_created":"2018-10-26T10:20:07Z","volume":69,"abstract":[{"lang":"eng","text":"Despite the rapid growth and potential of technology-based services, managers' greatest challenges are gaining customer acceptance and increasing usage of these new innovative services. In the B2C field, studies of self-service technology show that perceived risk is an important factor influencing the use of service technology. Though prior research explores different risk types that emerge in consumer settings, risk perception in the B2B setting lacks a detailed examination of different risk types influencing technology-based service adoption. Data from 49 qualitative interviews with providers and customers in two different B2B industries inform this study. The findings emphasize the importance of functional and financial risks in a B2B context and show that business customers' personal and psychological fears hinder their use of technology-based services. Results highlight differences in risk perception and evaluation between customers and providers."}],"status":"public","type":"journal_article","publication":"Journal of business Research","article_type":"original","keyword":["Risk perception","Technology-based service innovations","Business-to-business context","Interview study","Risk categories","Smart service"],"language":[{"iso":"eng"}],"_id":"4951","user_id":"37741","department":[{"_id":"178"},{"_id":"181"}]},{"_id":"9966","project":[{"grant_number":"02 PQ2210","_id":"92","name":"Intelligente Herstellung zuverlässiger Kupferbondverbindungen"}],"department":[{"_id":"151"}],"user_id":"210","keyword":["Self-optimization","adaptive system","bond process","copper wire"],"language":[{"iso":"eng"}],"publication":"IEEE 66th Electronic Components and Technology Conference","type":"conference","abstract":[{"lang":"eng","text":"Usage of copper wire bonds allows to push power boundaries imposed by aluminum wire bonds. Copper allows higher electrical, thermal and mechanical loads than aluminum, which currently is the most commonly used material in heavy wire bonding. This is the main driving factor for increased usage of copper in high power applications such as wind turbines, locomotives or electric vehicles. At the same time, usage of copper also increases tool wear and reduces the range of parameter values for a stable process, making the process more challenging. To overcome these drawbacks, parameter adaptation at runtime using self-optimization is desired. A self-optimizing system is based on system objectives that evaluate and quantify system performance. System parameters can be changed at runtime such that pre-selected objective values are reached. For adaptation of bond process parameters, model-based self-optimization is employed. Since it is based on a model of the system, the bond process was modeled. In addition to static model parameters such as wire and substrate material properties and vibration characteristics of transducer and tool, variable model inputs are process parameters. Main simulation result is bonded area in the wiresubstrate contact. This model is then used to find valid and optimal working points before operation. The working point is composed of normal force and ultrasonic voltage trajectories, which are usually determined experimentally. Instead, multiobjective optimalization is used to compute trajectories that simultaneously optimize bond quality, process duration, tool wear and probability of tool-substrate contacts. The values of these objectives are computed using the process model. At runtime, selection among pre-determined optimal working points is sufficient to prioritize individual objectives. This way, the computationally expensive process of numerically solving a multiobjective optimal control problem and the demanding high speed bonding process are separated. To evaluate to what extent the pre-defined goals of self-optimization are met, an offthe- shelf heavy wire bonding machine was modified to allow for parameter adaptation and for transmitting of measurement data at runtime. This data is received by an external computer system and evaluated to select a new working point. Then, new process parameters are sent to the modified bonding machine for use for subsequent bonds. With these components, a full self-optimizing system has been implemented."}],"status":"public","date_updated":"2020-05-07T05:33:53Z","author":[{"last_name":"Meyer ","full_name":"Meyer , Tobias","first_name":"Tobias"},{"full_name":"Unger, Andreas","last_name":"Unger","first_name":"Andreas"},{"first_name":"Simon","full_name":"Althoff, Simon","last_name":"Althoff"},{"last_name":"Sextro","id":"21220","full_name":"Sextro, Walter","first_name":"Walter"},{"first_name":"Michael","last_name":"Brökelmann","full_name":"Brökelmann, Michael"},{"last_name":"Hunstig","full_name":"Hunstig, Matthias","first_name":"Matthias"},{"first_name":"Karsten","last_name":"Guth","full_name":"Guth, Karsten"}],"date_created":"2019-05-27T09:17:26Z","title":"Reliable Manufacturing of Heavy Copper Wire Bonds Using Online Parameter Adaptation","doi":"10.1109/ECTC.2016.215","quality_controlled":"1","year":"2016","page":"622-628","citation":{"bibtex":"@inproceedings{Meyer _Unger_Althoff_Sextro_Brökelmann_Hunstig_Guth_2016, title={Reliable Manufacturing of Heavy Copper Wire Bonds Using Online Parameter Adaptation}, DOI={<a href=\"https://doi.org/10.1109/ECTC.2016.215\">10.1109/ECTC.2016.215</a>}, booktitle={IEEE 66th Electronic Components and Technology Conference}, author={Meyer , Tobias and Unger, Andreas and Althoff, Simon and Sextro, Walter and Brökelmann, Michael and Hunstig, Matthias and Guth, Karsten}, year={2016}, pages={622–628} }","short":"T. Meyer , A. Unger, S. Althoff, W. Sextro, M. Brökelmann, M. Hunstig, K. Guth, in: IEEE 66th Electronic Components and Technology Conference, 2016, pp. 622–628.","mla":"Meyer , Tobias, et al. “Reliable Manufacturing of Heavy Copper Wire Bonds Using Online Parameter Adaptation.” <i>IEEE 66th Electronic Components and Technology Conference</i>, 2016, pp. 622–28, doi:<a href=\"https://doi.org/10.1109/ECTC.2016.215\">10.1109/ECTC.2016.215</a>.","apa":"Meyer , T., Unger, A., Althoff, S., Sextro, W., Brökelmann, M., Hunstig, M., &#38; Guth, K. (2016). Reliable Manufacturing of Heavy Copper Wire Bonds Using Online Parameter Adaptation. In <i>IEEE 66th Electronic Components and Technology Conference</i> (pp. 622–628). <a href=\"https://doi.org/10.1109/ECTC.2016.215\">https://doi.org/10.1109/ECTC.2016.215</a>","ama":"Meyer  T, Unger A, Althoff S, et al. Reliable Manufacturing of Heavy Copper Wire Bonds Using Online Parameter Adaptation. In: <i>IEEE 66th Electronic Components and Technology Conference</i>. ; 2016:622-628. doi:<a href=\"https://doi.org/10.1109/ECTC.2016.215\">10.1109/ECTC.2016.215</a>","chicago":"Meyer , Tobias, Andreas Unger, Simon Althoff, Walter Sextro, Michael Brökelmann, Matthias Hunstig, and Karsten Guth. “Reliable Manufacturing of Heavy Copper Wire Bonds Using Online Parameter Adaptation.” In <i>IEEE 66th Electronic Components and Technology Conference</i>, 622–28, 2016. <a href=\"https://doi.org/10.1109/ECTC.2016.215\">https://doi.org/10.1109/ECTC.2016.215</a>.","ieee":"T. Meyer  <i>et al.</i>, “Reliable Manufacturing of Heavy Copper Wire Bonds Using Online Parameter Adaptation,” in <i>IEEE 66th Electronic Components and Technology Conference</i>, 2016, pp. 622–628."}},{"has_accepted_license":"1","citation":{"apa":"Torresen, J., Plessl, C., &#38; Yao, X. (2015). Self-Aware and Self-Expressive Systems – Guest Editor’s Introduction. <i>IEEE Computer</i>, <i>48</i>(7), 18–20. <a href=\"https://doi.org/10.1109/MC.2015.205\">https://doi.org/10.1109/MC.2015.205</a>","short":"J. Torresen, C. Plessl, X. Yao, IEEE Computer 48 (2015) 18–20.","bibtex":"@article{Torresen_Plessl_Yao_2015, title={Self-Aware and Self-Expressive Systems – Guest Editor’s Introduction}, volume={48}, DOI={<a href=\"https://doi.org/10.1109/MC.2015.205\">10.1109/MC.2015.205</a>}, number={7}, journal={IEEE Computer}, publisher={IEEE Computer Society}, author={Torresen, Jim and Plessl, Christian and Yao, Xin}, year={2015}, pages={18–20} }","mla":"Torresen, Jim, et al. “Self-Aware and Self-Expressive Systems – Guest Editor’s Introduction.” <i>IEEE Computer</i>, vol. 48, no. 7, IEEE Computer Society, 2015, pp. 18–20, doi:<a href=\"https://doi.org/10.1109/MC.2015.205\">10.1109/MC.2015.205</a>.","ama":"Torresen J, Plessl C, Yao X. Self-Aware and Self-Expressive Systems – Guest Editor’s Introduction. <i>IEEE Computer</i>. 2015;48(7):18-20. doi:<a href=\"https://doi.org/10.1109/MC.2015.205\">10.1109/MC.2015.205</a>","ieee":"J. Torresen, C. Plessl, and X. Yao, “Self-Aware and Self-Expressive Systems – Guest Editor’s Introduction,” <i>IEEE Computer</i>, vol. 48, no. 7, pp. 18–20, 2015.","chicago":"Torresen, Jim, Christian Plessl, and Xin Yao. “Self-Aware and Self-Expressive Systems – Guest Editor’s Introduction.” <i>IEEE Computer</i> 48, no. 7 (2015): 18–20. <a href=\"https://doi.org/10.1109/MC.2015.205\">https://doi.org/10.1109/MC.2015.205</a>."},"page":"18-20","intvolume":"        48","date_updated":"2022-01-06T06:53:19Z","author":[{"first_name":"Jim","full_name":"Torresen, Jim","last_name":"Torresen"},{"first_name":"Christian","id":"16153","full_name":"Plessl, Christian","orcid":"0000-0001-5728-9982","last_name":"Plessl"},{"first_name":"Xin","full_name":"Yao, Xin","last_name":"Yao"}],"volume":48,"doi":"10.1109/MC.2015.205","type":"journal_article","status":"public","project":[{"_id":"1","name":"SFB 901"},{"_id":"4","name":"SFB 901 - Project Area C"},{"_id":"14","name":"SFB 901 - Subproject C2"},{"_id":"34","name":"Self-Adaptive Virtualisation-Aware High-Performance/Low-Energy Heterogeneous System Architectures","grant_number":"610996"}],"_id":"1772","user_id":"16153","department":[{"_id":"27"},{"_id":"518"},{"_id":"78"}],"file_date_updated":"2018-11-02T15:47:45Z","issue":"7","year":"2015","publisher":"IEEE Computer Society","date_created":"2018-03-23T14:06:12Z","title":"Self-Aware and Self-Expressive Systems – Guest Editor's Introduction","publication":"IEEE Computer","file":[{"content_type":"application/pdf","relation":"main_file","success":1,"creator":"ups","date_created":"2018-11-02T15:47:45Z","date_updated":"2018-11-02T15:47:45Z","file_name":"07163237.pdf","file_id":"5313","access_level":"closed","file_size":5605009}],"ddc":["000"],"keyword":["self-awareness","self-expression"],"language":[{"iso":"eng"}]},{"title":"Futurizing” Smart Service: Implications for Service Researchers and Managers.","author":[{"id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy"},{"full_name":"Heinonen, Kristina","last_name":"Heinonen","first_name":"Kristina"},{"first_name":"Amy L","last_name":"Ostrom","full_name":"Ostrom, Amy L"},{"last_name":"Patricio","full_name":"Patricio, Lia","first_name":"Lia"},{"full_name":"Sousa, Rui","last_name":"Sousa","first_name":"Rui"},{"full_name":"Voss, Chris","last_name":"Voss","first_name":"Chris"},{"last_name":"Lemmink","full_name":"Lemmink, Jos","first_name":"Jos"}],"date_created":"2018-11-15T11:27:26Z","volume":29,"date_updated":"2022-01-06T07:02:36Z","publisher":"Emerald Group Publishing Limited","citation":{"bibtex":"@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing” Smart Service: Implications for Service Researchers and Managers.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015}, pages={442–447} }","short":"N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.","mla":"Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.","apa":"Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., &#38; Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service Researchers and Managers. <i>Journal of Services Marketing</i>, <i>29</i>(6/7), 442–447.","ama":"Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. <i>Journal of Services Marketing</i>. 2015;29(6/7):442-447.","chicago":"Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” <i>Journal of Services Marketing</i> 29, no. 6/7 (2015): 442–47.","ieee":"N. Wünderlich <i>et al.</i>, “Futurizing” Smart Service: Implications for Service Researchers and Managers.,” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, pp. 442–447, 2015."},"page":"442-447","intvolume":"        29","year":"2015","issue":"6/7","publication_status":"published","language":[{"iso":"eng"}],"article_type":"original","keyword":["Connected services","Intelligent object","New service type","Smart services"],"user_id":"37741","department":[{"_id":"181"}],"_id":"5701","status":"public","abstract":[{"text":"Purpose\r\n– The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback. \r\n\r\nDesign/methodology/approach\r\n– This article is based on discussions in the workshop on “Fresh perspectives on technology in service” at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues. \r\n\r\nFindings\r\n– We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models. \r\n\r\nOriginality/value\r\n– Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services.","lang":"eng"}],"type":"journal_article","publication":"Journal of Services Marketing"},{"author":[{"last_name":"Gustafsson","full_name":"Gustafsson, Anders","first_name":"Anders"},{"first_name":"Lerzan","full_name":"Aksoy, Lerzan","last_name":"Aksoy"},{"first_name":"Michael K","full_name":"Brady, Michael K","last_name":"Brady"},{"full_name":"McColl-Kennedy, Janet R","last_name":"McColl-Kennedy","first_name":"Janet R"},{"full_name":"Sirianni, Nancy J","last_name":"Sirianni","first_name":"Nancy J"},{"first_name":"Lars","full_name":"Witell, Lars","last_name":"Witell"},{"id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy"}],"volume":29,"date_updated":"2022-01-06T07:02:36Z","citation":{"chicago":"Gustafsson, Anders, Lerzan Aksoy, Michael K Brady, Janet R McColl-Kennedy, Nancy J Sirianni, Lars Witell, and Nancy Wünderlich. “Conducting Service Research That Matters.” <i>Journal of Services Marketing</i> 29, no. 6/7 (2015): 425–29.","ieee":"A. Gustafsson <i>et al.</i>, “Conducting Service Research that Matters.,” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, pp. 425–429, 2015.","ama":"Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters. <i>Journal of Services Marketing</i>. 2015;29(6/7):425-429.","apa":"Gustafsson, A., Aksoy, L., Brady, M. K., McColl-Kennedy, J. R., Sirianni, N. J., Witell, L., &#38; Wünderlich, N. (2015). Conducting Service Research that Matters. <i>Journal of Services Marketing</i>, <i>29</i>(6/7), 425–429.","short":"A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni, L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.","bibtex":"@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015, title={Conducting Service Research that Matters.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015}, pages={425–429} }","mla":"Gustafsson, Anders, et al. “Conducting Service Research That Matters.” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 425–29."},"page":"425-429","intvolume":"        29","publication_status":"published","article_type":"original","user_id":"37741","department":[{"_id":"181"}],"_id":"5703","status":"public","type":"journal_article","title":"Conducting Service Research that Matters.","date_created":"2018-11-15T11:32:07Z","publisher":"Emerald Group Publishing Limited","year":"2015","issue":"6/7","language":[{"iso":"eng"}],"keyword":["Relevance","Service technology","Service innovation","Customer experience","Rigor","Service outcomes"],"abstract":[{"text":"Purpose\r\n– The purpose of this paper is to encourage the reader to think differently about service-related issues and to strive to conduct service research that makes a transformational impact on individuals, organizations and society. The authors suggest that service researchers are in an excellent position to develop research that matters by making stronger connections with theory and elevating purely applied research to research that is higher in both practical relevance and methodological rigor. \r\n\r\nDesign/methodology/approach\r\n– This paper takes a conceptual approach, connecting pertinent literature with new ideas highlighted in this special issue. \r\n\r\nFindings\r\n– This paper proposes that service researchers look beyond traditional service applications, take a multi-disciplinary approach to problem-solving and make greater strides towards connecting theory and practice. The authors propose a Model of Rigorous and Relevant Research, and call for fresh thinking across a wide range of research areas, including enhancing the customer experience, crafting innovation, integrating technology and measuring service outcomes. \r\n\r\nOriginality/value\r\n– The originality of this essay lies in its focus on revitalizing the discussion on relevance and rigor as a path forward for service research. Additionally, this paper offers new insights on core management aspects of service provision that provide a solid platform for future work in service research.","lang":"eng"}],"publication":"Journal of Services Marketing"},{"year":"2015","citation":{"mla":"Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i>, vol. 39, no. 1, MIS RC, 2015, pp. 177–200.","short":"A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.","bibtex":"@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}, volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200} }","apa":"Scherer, A., Wünderlich, N., &#38; Von Wangenheim, F. (2015). The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>, <i>39</i>(1), 177–200.","ama":"Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>. 2015;39(1):177-200.","chicago":"Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i> 39, no. 1 (2015): 177–200.","ieee":"A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,” <i>MIS Quarterly</i>, vol. 39, no. 1, pp. 177–200, 2015."},"page":"177-200","intvolume":"        39","publication_status":"published","publication_identifier":{"issn":["0276-7783."]},"issue":"1","title":"The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.","date_updated":"2022-01-06T07:02:36Z","publisher":"MIS RC","author":[{"first_name":"Anne","full_name":"Scherer, Anne","last_name":"Scherer"},{"first_name":"Nancy","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392"},{"first_name":"Florian","full_name":"Von Wangenheim, Florian","last_name":"Von Wangenheim"}],"date_created":"2018-11-15T11:36:38Z","volume":39,"abstract":[{"text":"Advancements in information technology have changed the way customers experience a service encounter and their relationship with service providers. Especially technology-based self-service channels have found their way into the 21st century service economy. While research embraces these channels for their cost-efficiency, it has not examined whether a shift from personal to self-service affects customer–firm relationships. Drawing from the service-dominant logic and its central concept of value-in-context, we discuss customers’ value creation in self-service and personal service channels and examine the long-term impact of these channels on customer retention. Using longitudinal customer data, we investigate how the ratio of self-service versus personal service use influences customer defection over time. Our findings suggest that the ratio of self-service to personal service used affects customer defection in a U-shaped manner, with intermediate levels of both self-service and personal service use being associated with the lowest likelihood of defection. We also find that this effect mitigates over time. We conclude that firms should not shift customers toward self-service channels completely, especially not at the beginning of a relationship. Our study underlines the importance of understanding when and how self-service technologies create valuable customer experiences and stresses the notion of actively managing customers’ cocreation of value. ","lang":"eng"}],"status":"public","type":"journal_article","publication":"MIS Quarterly","article_type":"original","keyword":["customer defection","customer retention","e-service","longitudinal","Self-service","value-in-context"],"language":[{"iso":"eng"}],"_id":"5704","user_id":"37741","department":[{"_id":"181"}]},{"department":[{"_id":"208"},{"_id":"282"}],"user_id":"51057","_id":"4464","extern":"1","keyword":["Quantitative methods","Self-efficacy","Higher education","Motivation and Emotion"],"type":"conference","status":"public","abstract":[{"text":"A highly selective first study phase in many Swiss study programs leads to a rather competitive climate among students. However, the atmosphere at the university is an important factor for students' transition into Higher Education. An important question in this context is whether students' are equipped with different dispositions influencing how they cope with this transition. Other research has already shown that different groups of students can be identified regarding their student behavior. Yet, so far little is known about patterns of variables characterizing students, transitioning successfully. The paper takes advantage of a person-centered approach, i.e. the latent-class analysis, which makes it possible to identify groups of individuals, sharing common attributes. The research was conducted as a longitudinal study during their first year at a Swiss university. The return rate was about 67%, with 820 utilizable questionnaires at t1. Based on the analysis of students' anxiety, intrinsic motivation and self-efficacy, three distinct classes of students could be identified. The first class can be called the \"highly motivated and self-confident\" students. The second class is characterized by the same pattern, however, on a more intermediate level and the last class can be described as the \"least motivated and most anxious\" group of students. This study contributes to research and theory on students' transition into higher education and could be a first hint that students' experiences of this transition can vary substantially.","lang":"eng"}],"author":[{"first_name":"Taiga","full_name":"Brahm, Taiga","last_name":"Brahm"},{"first_name":"Dietrich","full_name":"Wagner, Dietrich","last_name":"Wagner"},{"first_name":"Tobias","full_name":"Jenert, Tobias","id":"71994","last_name":"Jenert","orcid":" https://orcid.org/0000-0001-9262-5646"}],"date_created":"2018-09-18T12:56:31Z","date_updated":"2022-01-06T07:01:05Z","conference":{"name":"16th Biennial EARLI Conference for Research on Learning and Instruction","start_date":"2015-08-25","end_date":"2015-08-29","location":"Zypern"},"title":"A person-centred approach to students' transition into Higher Education","citation":{"ama":"Brahm T, Wagner D, Jenert T. A person-centred approach to students’ transition into Higher Education. In: ; 2015.","chicago":"Brahm, Taiga, Dietrich Wagner, and Tobias Jenert. “A Person-Centred Approach to Students’ Transition into Higher Education,” 2015.","ieee":"T. Brahm, D. Wagner, and T. Jenert, “A person-centred approach to students’ transition into Higher Education,” presented at the 16th Biennial EARLI Conference for Research on Learning and Instruction, Zypern, 2015.","bibtex":"@inproceedings{Brahm_Wagner_Jenert_2015, title={A person-centred approach to students’ transition into Higher Education}, author={Brahm, Taiga and Wagner, Dietrich and Jenert, Tobias}, year={2015} }","mla":"Brahm, Taiga, et al. <i>A Person-Centred Approach to Students’ Transition into Higher Education</i>. 2015.","short":"T. Brahm, D. Wagner, T. Jenert, in: 2015.","apa":"Brahm, T., Wagner, D., &#38; Jenert, T. (2015). A person-centred approach to students’ transition into Higher Education. Presented at the 16th Biennial EARLI Conference for Research on Learning and Instruction, Zypern."},"year":"2015"}]