[{"conference":{"end_date":"2026-01-09","location":"Maui, Maui, Hawaii, USA","name":"59th Hawaii International Conference on System Sciences (HICSS 2026)","start_date":"2026-01-06"},"author":[{"id":"74374","full_name":"Schäfer, Jannika Marie","last_name":"Schäfer","first_name":"Jannika Marie"},{"first_name":"Polina","last_name":"Rajko","full_name":"Rajko, Polina"},{"first_name":"Daniela","last_name":"Angelova","full_name":"Angelova, Daniela"},{"full_name":"Böhmann, Tilo","last_name":"Böhmann","first_name":"Tilo"}],"date_updated":"2026-02-05T06:57:02Z","citation":{"apa":"Schäfer, J. M., Rajko, P., Angelova, D., &#38; Böhmann, T. (2026). From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>. 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA.","mla":"Schäfer, Jannika Marie, et al. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>, Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), 2026.","short":"J.M. Schäfer, P. Rajko, D. Angelova, T. Böhmann, in: Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026), Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), Maui, Hawaii, USA, 2026.","bibtex":"@inproceedings{Schäfer_Rajko_Angelova_Böhmann_2026, place={Maui, Hawaii, USA}, title={From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping}, booktitle={Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)}, publisher={Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa)}, author={Schäfer, Jannika Marie and Rajko, Polina and Angelova, Daniela and Böhmann, Tilo}, year={2026} }","ama":"Schäfer JM, Rajko P, Angelova D, Böhmann T. From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. In: <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>. Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa); 2026.","ieee":"J. M. Schäfer, P. Rajko, D. Angelova, and T. Böhmann, “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping,” presented at the 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA, 2026.","chicago":"Schäfer, Jannika Marie, Polina Rajko, Daniela Angelova, and Tilo Böhmann. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” In <i>Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)</i>. Maui, Hawaii, USA: Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), 2026."},"jel":["M15"],"place":"Maui, Hawaii, USA","publication_status":"published","department":[{"_id":"195"}],"user_id":"74374","_id":"61310","project":[{"_id":"1250","name":"SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen"}],"status":"public","type":"conference","title":"From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping","date_created":"2025-09-16T13:55:52Z","publisher":"Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa)","year":"2026","quality_controlled":"1","language":[{"iso":"eng"}],"keyword":["Continuous Value Shaping","Service Systems Engineering","Service Science","Public Sector","Service Innovation"],"abstract":[{"text":"Service systems engineering relies on structured, top-down approaches to designing and\r\ninnovating service systems. In today’s dynamic environments—shaped by digital transformation,\r\nevolving provider–user interactions, and shifting societal demands—these approaches face limitations in enabling continuous, context-sensitive innovation. Continuous Value Shaping emerges as a conceptual extension to service systems engineering, promoting more adaptive and co-evolutionary forms of service system development. This study examines how Continuous Value Shaping manifests through a multiple case study of three public sector projects. We identify distinct manifestations and constellations of the concept’s principles that complement classical\r\nSSE practices. As the first empirical exploration of Continuous Value Shaping, the study refines its\r\nconceptual foundation and enhances its accessibility for researchers and practitioners. We conclude with seven empirically derived propositions that inform future service systems engineering initiatives and demonstrate how Continuous Value Shaping supports the dynamic alignment of service systems with societal and systemic demands.","lang":"eng"}],"publication":"Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)"},{"doi":"10.1007/s12525-017-0270-5","date_updated":"2024-04-18T12:55:05Z","author":[{"first_name":"Daniel","id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen"},{"first_name":"Oliver","last_name":"Müller","id":"72849","full_name":"Müller, Oliver"},{"first_name":"Martin","full_name":"Matzner, Martin","last_name":"Matzner"},{"full_name":"Mendling, Jan","last_name":"Mendling","first_name":"Jan"},{"last_name":"vom Brocke","full_name":"vom Brocke, Jan","first_name":"Jan"}],"volume":29,"citation":{"apa":"Beverungen, D., Müller, O., Matzner, M., Mendling, J., &#38; vom Brocke, J. (2019). Conceptualizing smart service systems. <i>Electronic Markets</i>, <i>29</i>, 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>","short":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic Markets 29 (2019) 7–18.","mla":"Beverungen, Daniel, et al. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i>, vol. 29, SpringerNature, 2019, pp. 7–18, doi:<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>.","bibtex":"@article{Beverungen_Müller_Matzner_Mendling_vom Brocke_2019, title={Conceptualizing smart service systems}, volume={29}, DOI={<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>}, journal={Electronic Markets}, publisher={SpringerNature}, author={Beverungen, Daniel and Müller, Oliver and Matzner, Martin and Mendling, Jan and vom Brocke, Jan}, year={2019}, pages={7–18} }","chicago":"Beverungen, Daniel, Oliver Müller, Martin Matzner, Jan Mendling, and Jan vom Brocke. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i> 29 (2019): 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>.","ieee":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, and J. vom Brocke, “Conceptualizing smart service systems,” <i>Electronic Markets</i>, vol. 29, pp. 7–18, 2019, doi: <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>.","ama":"Beverungen D, Müller O, Matzner M, Mendling J, vom Brocke J. Conceptualizing smart service systems. <i>Electronic Markets</i>. 2019;29:7-18. doi:<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>"},"jel":["L8"],"intvolume":"        29","page":"7-18","publication_status":"published","has_accepted_license":"1","publication_identifier":{"issn":["14228890"]},"article_type":"original","file_date_updated":"2024-04-18T12:53:07Z","project":[{"grant_number":"645751","_id":"1070","name":"RISE_BPM: Propelling Business Process Management by Research and Innovation Staff Exchange","call_identifier":"MSCA-RISE-2014"}],"_id":"4684","user_id":"59677","department":[{"_id":"195"}],"status":"public","type":"journal_article","title":"Conceptualizing smart service systems","publisher":"SpringerNature","date_created":"2018-10-12T08:24:45Z","year":"2019","quality_controlled":"1","ddc":["380"],"keyword":["Boundary object","Internet of things","Service science","Smart products","Smart service"],"language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"Recent years have seen the emergence of physical products that are digitally networked with other products and with information systems to enable complex business scenarios in manufacturing, mobility, or healthcare. These “smart products”, which enable the co-creation of “smart service” that is based on monitoring, optimization, remote control, and autonomous adaptation of products, profoundly transform service systems into what we call “smart service systems”. In a multi-method study that includes conceptual research and qualitative data from in-depth interviews, we conceptualize “smart service” and “smart service systems” based on using smart products as boundary objects that integrate service consumers’ and service providers’ resources and activities. Smart products allow both actors to retrieve and to analyze aggregated field evidence and to adapt service systems based on contextual data. We discuss the implications that the introduction of smart service systems have for foundational concepts of service science and conclude that smart service systems are characterized by technology-mediated, continuous, and routinized interactions."}],"file":[{"file_size":599681,"access_level":"closed","file_name":"Beverungen_et_al-Conceptualizing_Smart_Service_Systems.pdf","file_id":"53575","date_updated":"2024-04-18T12:53:07Z","creator":"dabe","date_created":"2024-04-18T12:53:07Z","success":1,"relation":"main_file","content_type":"application/pdf"}],"publication":"Electronic Markets"}]