[{"date_updated":"2022-01-06T06:58:10Z","language":[{"iso":"eng"}],"title":"Recombinant Service System Engineering","place":"St. Gallen","editor":[{"full_name":"Leimeister, Jan Marco","first_name":"Jan Marco","last_name":"Leimeister"},{"full_name":"Brenner, Walter","first_name":"Walter","last_name":"Brenner"}],"project":[{"_id":"36","grant_number":"O2K14A22O","name":"Digitale Prozessinnovationen durch datenbasierte Dienstleistungen "}],"department":[{"_id":"526"}],"_id":"2860","conference":{"location":"St. Gallen, Switzerland","start_date":"12.02.2017","name":"13 th International Conference on Wirtschaftsinformatik","end_date":"15.02.2017"},"citation":{"ieee":"D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,” in Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Switzerland, 2017, pp. 136–150.","short":"D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.), Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, 2017, pp. 136–150.","mla":"Beverungen, Daniel, et al. “Recombinant Service System Engineering.” Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), edited by Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.","bibtex":"@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St. Gallen}, title={Recombinant Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors}, year={2017}, pages={136–150} }","ama":"Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering. In: Leimeister JM, Brenner W, eds. Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017). St. Gallen; 2017:136-150.","apa":"Beverungen, D., Lüttenberg, H., & Wolf, V. (2017). Recombinant Service System Engineering. In J. M. Leimeister & W. Brenner (Eds.), Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017) (pp. 136–150). St. Gallen.","chicago":"Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service System Engineering.” In Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), edited by Jan Marco Leimeister and Walter Brenner, 136–50. St. Gallen, 2017."},"type":"conference","year":"2017","page":"136-150","user_id":"60612","abstract":[{"text":"Although many methods have been proposed for engineering services and customer solutions, most of these approaches give little consideration to recombinant service innovation. In an age of smart products and \r\nsmart data, we can, however, expect that many of future service innovations need to be based on adding, transferring, dissociating, and associating existing value propositions. The purpose of this paper is to outline what properties constitute recombinant service innovation and to identify if current service engineering approaches fulfill \r\nthese properties. Based on a conceptual in-depth analysis of 24 service engineering methods, we identify that most methods focus on designing value propositions instead of service systems, view service independent of physical goods, are linear or iterative, and incompletely address the mechanisms of recombinant innovation. We discuss how these deficiencies can be remedied and propose a first conceptual model of a revised se\r\nrvice system engineering approach.","lang":"eng"}],"status":"public","date_created":"2018-05-24T09:26:21Z","quality_controlled":"1","author":[{"last_name":"Beverungen","id":"59677","first_name":"Daniel","full_name":"Beverungen, Daniel"},{"last_name":"Lüttenberg","id":"60612","first_name":"Hedda","full_name":"Lüttenberg, Hedda"},{"full_name":"Wolf, Verena","first_name":"Verena","id":"23633","last_name":"Wolf"}],"keyword":["Service engineering","recombinant innovation","(product - )service system","literature analysis","new service development"],"publication":"Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)"},{"_id":"3490","date_updated":"2022-01-06T06:59:19Z","doi":"10.1007/s10257-017-0365-8","type":"journal_article","citation":{"apa":"Beverungen, D., Matzner, M., & Janiesch, C. (2017). Information systems for smart services. Information Systems and E-Business Management, 781–787. https://doi.org/10.1007/s10257-017-0365-8","ama":"Beverungen D, Matzner M, Janiesch C. Information systems for smart services. Information Systems and E-Business Management. 2017:781–787. doi:10.1007/s10257-017-0365-8","chicago":"Beverungen, Daniel, Martin Matzner, and Christian Janiesch. “Information Systems for Smart Services.” Information Systems and E-Business Management, 2017, 781–787. https://doi.org/10.1007/s10257-017-0365-8.","bibtex":"@article{Beverungen_Matzner_Janiesch_2017, title={Information systems for smart services}, DOI={10.1007/s10257-017-0365-8}, journal={Information Systems and E-Business Management}, author={Beverungen, Daniel and Matzner, Martin and Janiesch, Christian}, year={2017}, pages={781–787} }","mla":"Beverungen, Daniel, et al. “Information Systems for Smart Services.” Information Systems and E-Business Management, 2017, pp. 781–787, doi:10.1007/s10257-017-0365-8.","short":"D. Beverungen, M. Matzner, C. Janiesch, Information Systems and E-Business Management (2017) 781–787.","ieee":"D. Beverungen, M. Matzner, and C. Janiesch, “Information systems for smart services,” Information Systems and E-Business Management, pp. 781–787, 2017."},"year":"2017","page":"781–787","abstract":[{"lang":"eng","text":"Digital interactions among businesses and consumers through powerful information systems and omnipresent connected devices establish today’s networked society. In this light, Service Science continues to take root as a research discipline that focuses on the integration of (digital) resources by service providers and service customers for value co-creation in service systems. Rapid advances in information technology allow for designing novel information systems that enable entirely new configurations of service systems. In turn, Service Science also leaves its mark on the design, adoption, and use of information systems and technology. With this special issue, we compile a set of timely papers that investigate selected facets of the complex interplay between information technology, information systems, and Service Science to design innovative IT artifacts for smart service. This editorial opens this special issue by elaborating on our understanding of smart service.