[{"publication_status":"published","date_updated":"2025-08-07T06:41:28Z","article_type":"original","intvolume":"        28","year":"2025","title":"Life cycle engineering of lightweight structures in vehicles for on-demand mobility services","publication_identifier":{"issn":["2666-7908"]},"author":[{"first_name":"Moritz","last_name":"Ostermann","orcid":"https://orcid.org/0000-0003-1146-0443","full_name":"Ostermann, Moritz","id":"44763"},{"last_name":"Dierkes","first_name":"Eric","full_name":"Dierkes, Eric"},{"id":"338","full_name":"Marten, Thorsten","orcid":"0009-0001-6433-7839","last_name":"Marten","first_name":"Thorsten"},{"last_name":"Tröster","first_name":"Thomas","full_name":"Tröster, Thomas","id":"553"}],"doi":"10.1016/j.clet.2025.101058","article_number":"101058","main_file_link":[{"url":"https://www.sciencedirect.com/science/article/pii/S2666790825001818?via%3Dihub","open_access":"1"}],"language":[{"iso":"eng"}],"abstract":[{"text":"To reduce transport-related environmental impacts, innovative mobility system approaches such as on-demand services are being developed. These can include operating vehicles that differ regarding their characteristics and application profile from privately owned cars in motorized individual transport. Studies on life cycle assessment and life cycle engineering of vehicle lightweight structures are mainly limited to these privately owned cars and the impact category of climate change. In this paper, a method for life cycle assessment-based engineering of lightweight structures in vehicles for various mobility system applications, including on-demand mobility services, is developed. The method enables the holistic life cycle assessment of lightweight structures in different mobility system applications considering parameter changes at the upstream products, component, subsystem, vehicle and mobility system levels, as well as the integration of results into engineering activities. A case study is used to show that the vehicle and mobility system application of lightweight structures can significantly influence their environmental impacts and the selection of ecologically preferable product designs. The application in vehicles for on-demand mobility services can lead to an increase in absolute use stage energy demand and environmental impacts compared to applications in privately owned vehicles for motorized individual transport. However, normalized to the transport performance provided, the lifecycle environmental impacts of structural components in vehicles for on-demand mobility services can be lower than in vehicles for motorized individual transport. The paper contributes methodically and with quantitative results to improved decision making in life cycle engineering activities for lightweight structures in mobility system applications.","lang":"eng"}],"publication":"Cleaner Engineering and Technology","type":"journal_article","keyword":["Life cycle assessment","Life cycle engineering","Lightweight design","On-demand mobility","Shared mobility","Mobility services"],"department":[{"_id":"9"},{"_id":"321"},{"_id":"149"}],"date_created":"2025-08-06T06:53:27Z","status":"public","user_id":"44763","volume":28,"_id":"60885","publisher":"Elsevier BV","quality_controlled":"1","project":[{"grant_number":"19S23003Q","_id":"780","name":"NeMobil: NeMo.bil – System kooperierender Fahrzeuge für einen individualisierten Öffentlichen Verkehr"},{"name":"Climate bOWL: Climate bOWL: Climate neutral Business in Ostwestfalen-Lippe","_id":"405","grant_number":"005-2111-0020 "}],"citation":{"chicago":"Ostermann, Moritz, Eric Dierkes, Thorsten Marten, and Thomas Tröster. “Life Cycle Engineering of Lightweight Structures in Vehicles for On-Demand Mobility Services.” <i>Cleaner Engineering and Technology</i> 28 (2025). <a href=\"https://doi.org/10.1016/j.clet.2025.101058\">https://doi.org/10.1016/j.clet.2025.101058</a>.","short":"M. Ostermann, E. Dierkes, T. Marten, T. Tröster, Cleaner Engineering and Technology 28 (2025).","ieee":"M. Ostermann, E. Dierkes, T. Marten, and T. Tröster, “Life cycle engineering of lightweight structures in vehicles for on-demand mobility services,” <i>Cleaner Engineering and Technology</i>, vol. 28, Art. no. 101058, 2025, doi: <a href=\"https://doi.org/10.1016/j.clet.2025.101058\">10.1016/j.clet.2025.101058</a>.","apa":"Ostermann, M., Dierkes, E., Marten, T., &#38; Tröster, T. (2025). Life cycle engineering of lightweight structures in vehicles for on-demand mobility services. <i>Cleaner Engineering and Technology</i>, <i>28</i>, Article 101058. <a href=\"https://doi.org/10.1016/j.clet.2025.101058\">https://doi.org/10.1016/j.clet.2025.101058</a>","bibtex":"@article{Ostermann_Dierkes_Marten_Tröster_2025, title={Life cycle engineering of lightweight structures in vehicles for on-demand mobility services}, volume={28}, DOI={<a href=\"https://doi.org/10.1016/j.clet.2025.101058\">10.1016/j.clet.2025.101058</a>}, number={101058}, journal={Cleaner Engineering and Technology}, publisher={Elsevier BV}, author={Ostermann, Moritz and Dierkes, Eric and Marten, Thorsten and Tröster, Thomas}, year={2025} }","ama":"Ostermann M, Dierkes E, Marten T, Tröster T. Life cycle engineering of lightweight structures in vehicles for on-demand mobility services. <i>Cleaner Engineering and Technology</i>. 2025;28. doi:<a href=\"https://doi.org/10.1016/j.clet.2025.101058\">10.1016/j.clet.2025.101058</a>","mla":"Ostermann, Moritz, et al. “Life Cycle Engineering of Lightweight Structures in Vehicles for On-Demand Mobility Services.” <i>Cleaner Engineering and Technology</i>, vol. 28, 101058, Elsevier BV, 2025, doi:<a href=\"https://doi.org/10.1016/j.clet.2025.101058\">10.1016/j.clet.2025.101058</a>."},"oa":"1"},{"abstract":[{"text":"Digital Servitization is one of the significant trends affecting the manufacturing industry. Companies try to tackle challenges regarding their differentiation and profitability using digital services. One specific type of digital services are smart services, which are digital services built on data from smart products. Introducing these kinds of offerings into the portfolio of manufacturing companies is not trivial. Moreover, they require conscious action to align all relevant capabilities to realize the respective business goals. However, what capabilities are generally relevant for smart services remains opaque. We conducted a systematic literature review to identify them and extended the results through an interview study. Our analysis results in 78 capabilities clustered among 12 principles and six dimensions. These results provide significant support for the smart service transformation of manufacturing companies and for structuring the research field of smart services.","lang":"eng"}],"citation":{"short":"C. Koldewey, T. Fichtler, M. Scholtysik, J. Biehler, N. Schreiner, F. Sommer, M. Schacht, J. Kaufmann, M. Rabe, J. Sedlmeier, R. Dumitrescu, in: 2024.","chicago":"Koldewey, Christian, Timm Fichtler, Michel Scholtysik, Jan Biehler, Nick Schreiner, Franziska Sommer, Maximilian Schacht, et al. “Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice,” 2024.","ieee":"C. Koldewey <i>et al.</i>, “Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice,” presented at the Hawaii International Conference on System Sciences, Hawaii, 2024.","apa":"Koldewey, C., Fichtler, T., Scholtysik, M., Biehler, J., Schreiner, N., Sommer, F., Schacht, M., Kaufmann, J., Rabe, M., Sedlmeier, J., &#38; Dumitrescu, R. (2024). <i>Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice</i>. Hawaii International Conference on System Sciences, Hawaii.","bibtex":"@inproceedings{Koldewey_Fichtler_Scholtysik_Biehler_Schreiner_Sommer_Schacht_Kaufmann_Rabe_Sedlmeier_et al._2024, title={Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice}, author={Koldewey, Christian and Fichtler, Timm and Scholtysik, Michel and Biehler, Jan and Schreiner, Nick and Sommer, Franziska and Schacht, Maximilian and Kaufmann, Jonas and Rabe, Martin and Sedlmeier, Joachim and et al.}, year={2024} }","ama":"Koldewey C, Fichtler T, Scholtysik M, et al. Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice. In: ; 2024.","mla":"Koldewey, Christian, et al. <i>Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice</i>. 2024."},"department":[{"_id":"563"},{"_id":"241"}],"keyword":["Digital Servitization","Transformation","Capabilities","Maturity","Smart Services"],"type":"conference","date_created":"2023-11-06T15:31:32Z","date_updated":"2023-11-06T15:40:33Z","author":[{"id":"43136","full_name":"Koldewey, Christian","last_name":"Koldewey","orcid":"https://orcid.org/0000-0001-7992-6399","first_name":"Christian"},{"full_name":"Fichtler, Timm","first_name":"Timm","orcid":"https://orcid.org/0000-0001-6034-4399","last_name":"Fichtler","id":"66731"},{"id":"50562","full_name":"Scholtysik, Michel","first_name":"Michel","last_name":"Scholtysik"},{"last_name":"Biehler","first_name":"Jan","full_name":"Biehler, Jan"},{"full_name":"Schreiner, Nick","last_name":"Schreiner","first_name":"Nick"},{"full_name":"Sommer, Franziska","last_name":"Sommer","first_name":"Franziska"},{"first_name":"Maximilian","last_name":"Schacht","full_name":"Schacht, Maximilian"},{"full_name":"Kaufmann, Jonas","last_name":"Kaufmann","first_name":"Jonas"},{"first_name":"Martin","last_name":"Rabe","full_name":"Rabe, Martin"},{"full_name":"Sedlmeier, Joachim","last_name":"Sedlmeier","first_name":"Joachim"},{"id":"16190","full_name":"Dumitrescu, Roman","first_name":"Roman","last_name":"Dumitrescu"}],"conference":{"end_date":"2024-01-06","location":"Hawaii","start_date":"2024-01-03","name":"Hawaii International Conference on System Sciences"},"title":"Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice","status":"public","year":"2024","user_id":"66731","_id":"48632","language":[{"iso":"eng"}]},{"language":[{"iso":"eng"}],"article_number":"114582","doi":"10.1016/j.jbusres.2024.114582","author":[{"last_name":"Ozuna","first_name":"Edna","full_name":"Ozuna, Edna","id":"103813"},{"id":"4336","last_name":"Steinhoff","first_name":"Lena","full_name":"Steinhoff, Lena"}],"publication_identifier":{"issn":["0148-2963"]},"year":"2024","title":"“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?","intvolume":"       177","article_type":"original","date_updated":"2024-04-24T11:17:09Z","publication_status":"published","date_created":"2024-04-04T08:16:27Z","keyword":["Sharing economy","Customer misbehavior","Peer-to-peer services","Face-to-face interactions","Experimental research"],"type":"journal_article","publication":"Journal of Business Research","abstract":[{"text":"Customer misbehavior poses a major risk in the sharing economy. For example, property damage to shared accommodations imposes burdens on both sharing platforms and hosts, especially if misbehaving guests purposefully, not coincidentally conceal, or fail to report damages. Such misbehavior might be facilitated by remote listing management and the lack of face-to-face interactions between hosts and guests. Therefore, this study investigated the effects of host–guest interaction modes (face-to-face, online-only) and frequency on guests’ misbehavior concealment intentions. Social identification and irritation emerged as bright- and dark side mediators, respectively. Guests who interacted face-to-face (vs. online-only) with hosts exhibited weaker intentions to conceal their misbehavior due to increased social identification. Platforms can elicit social identification by engaging guests in virtual communities. However, when face-to-face interactions become excessive, guests experience irritation and are more likely to conceal their misbehavior. These insights offer practical implications for both peer-to-peer sharing platforms and hosts.","lang":"eng"}],"_id":"53200","publisher":"Elsevier BV","volume":177,"user_id":"103813","status":"public","citation":{"ama":"Ozuna E, Steinhoff L. “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? <i>Journal of Business Research</i>. 2024;177. doi:<a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">10.1016/j.jbusres.2024.114582</a>","bibtex":"@article{Ozuna_Steinhoff_2024, title={“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?}, volume={177}, DOI={<a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">10.1016/j.jbusres.2024.114582</a>}, number={114582}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Ozuna, Edna and Steinhoff, Lena}, year={2024} }","mla":"Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?” <i>Journal of Business Research</i>, vol. 177, 114582, Elsevier BV, 2024, doi:<a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">10.1016/j.jbusres.2024.114582</a>.","short":"E. Ozuna, L. Steinhoff, Journal of Business Research 177 (2024).","chicago":"Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?” <i>Journal of Business Research</i> 177 (2024). <a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">https://doi.org/10.1016/j.jbusres.2024.114582</a>.","apa":"Ozuna, E., &#38; Steinhoff, L. (2024). “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? <i>Journal of Business Research</i>, <i>177</i>, Article 114582. <a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">https://doi.org/10.1016/j.jbusres.2024.114582</a>","ieee":"E. Ozuna and L. Steinhoff, “‘Look me in the eye, customer’: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?,” <i>Journal of Business Research</i>, vol. 177, Art. no. 114582, 2024, doi: <a href=\"https://doi.org/10.1016/j.jbusres.2024.114582\">10.1016/j.jbusres.2024.114582</a>."}},{"date_updated":"2024-11-11T09:50:34Z","publication_status":"published","intvolume":"        71","article_type":"original","year":"2024","title":"Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System","author":[{"id":"64394","full_name":"zur Heiden, Philipp","first_name":"Philipp","last_name":"zur Heiden"},{"id":"82872","first_name":"Jennifer","last_name":"Priefer","full_name":"Priefer, Jennifer"},{"last_name":"Beverungen","first_name":"Daniel","full_name":"Beverungen, Daniel","id":"59677"}],"publication_identifier":{"issn":["0018-9391","1558-0040"]},"doi":"10.1109/tem.2024.3352819","language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"The energy turnaround and the shift towards sustainable mobility threaten the stability of European energy distribution grids due to substantially increasing load fluctuations and power demand. These challenges can critically impact assets in the distribution grid—e.g., switchgears—intensifying the need to plan, conduct, and manage the maintenance of such assets. Predictive maintenance strategies that analyze assets' current and historical condition data have been discussed as promising approaches toward that end. However, the extant research focuses on designing and improving analytical algorithms or information technology (IT) artifacts while not considering how a maintenance service is cocreated by companies with IT. This research article posits that IT and service must be aligned closely, presenting an ensemble artifact comprising a digital industrial platform and a smart service system for predictive maintenance on the distribution grid. The artifact is evaluated by conducting a willingness-to-pay analysis with asset operators, documenting their demand for condition monitoring and predictive maintenance as an integrated solution, although they still struggle with even getting the condition data of their assets. Building on these results, we formalize the knowledge in the form of design principles and implications for managing the maintenance of critical assets in the distribution grid."}],"publication":"IEEE Transactions on Engineering Management","type":"journal_article","keyword":["Design science research","digital platform","distribution grid","IS design","predictive maintenance","smart services"],"file":[{"date_created":"2024-04-18T12:26:27Z","creator":"dabe","file_id":"53570","content_type":"application/pdf","success":1,"relation":"main_file","date_updated":"2024-04-18T12:26:27Z","file_name":"Predictive_Maintenance_on_the_Energy_Distribution_GridDesign_and_Evaluation_of_a_Digital_Industrial_Platform_in_the_Context_of_a_Smart_Service_System.pdf","file_size":4070804,"access_level":"closed"}],"date_created":"2024-01-19T11:47:56Z","has_accepted_license":"1","status":"public","ddc":["620"],"user_id":"82872","volume":71,"page":"3641-3655","_id":"50649","publisher":"Institute of Electrical and Electronics Engineers (IEEE)","quality_controlled":"1","project":[{"_id":"651","grant_number":"03E16012F","name":"FLEMING: FLEMING - Flexible Monitoring- und Regelsysteme für die Energie- und Mobilitätswende im Verteilnetz durch Einsatz von Künstlicher Intelligenz"}],"file_date_updated":"2024-04-18T12:26:27Z","citation":{"short":"P. zur Heiden, J. Priefer, D. Beverungen, IEEE Transactions on Engineering Management 71 (2024) 3641–3655.","chicago":"Heiden, Philipp zur, Jennifer Priefer, and Daniel Beverungen. “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System.” <i>IEEE Transactions on Engineering Management</i> 71 (2024): 3641–55. <a href=\"https://doi.org/10.1109/tem.2024.3352819\">https://doi.org/10.1109/tem.2024.3352819</a>.","ieee":"P. zur Heiden, J. Priefer, and D. Beverungen, “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System,” <i>IEEE Transactions on Engineering Management</i>, vol. 71, pp. 3641–3655, 2024, doi: <a href=\"https://doi.org/10.1109/tem.2024.3352819\">10.1109/tem.2024.3352819</a>.","apa":"zur Heiden, P., Priefer, J., &#38; Beverungen, D. (2024). Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System. <i>IEEE Transactions on Engineering Management</i>, <i>71</i>, 3641–3655. <a href=\"https://doi.org/10.1109/tem.2024.3352819\">https://doi.org/10.1109/tem.2024.3352819</a>","bibtex":"@article{zur Heiden_Priefer_Beverungen_2024, title={Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System}, volume={71}, DOI={<a href=\"https://doi.org/10.1109/tem.2024.3352819\">10.1109/tem.2024.3352819</a>}, journal={IEEE Transactions on Engineering Management}, publisher={Institute of Electrical and Electronics Engineers (IEEE)}, author={zur Heiden, Philipp and Priefer, Jennifer and Beverungen, Daniel}, year={2024}, pages={3641–3655} }","ama":"zur Heiden P, Priefer J, Beverungen D. Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System. <i>IEEE Transactions on Engineering Management</i>. 2024;71:3641-3655. doi:<a href=\"https://doi.org/10.1109/tem.2024.3352819\">10.1109/tem.2024.3352819</a>","mla":"zur Heiden, Philipp, et al. “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System.” <i>IEEE Transactions on Engineering Management</i>, vol. 71, Institute of Electrical and Electronics Engineers (IEEE), 2024, pp. 3641–55, doi:<a href=\"https://doi.org/10.1109/tem.2024.3352819\">10.1109/tem.2024.3352819</a>."}},{"citation":{"ieee":"M. Ostermann, T. Marten, and T. Tröster, “Prospective Life Cycle Assessment of Lightweight Structures in Vehicles for On-Demand Mobility Systems,” presented at the 16th Biennial International Conference on EcoBalance, Sendai, Japan, 2024.","apa":"Ostermann, M., Marten, T., &#38; Tröster, T. (2024). Prospective Life Cycle Assessment of Lightweight Structures in Vehicles for On-Demand Mobility Systems. <i>16th Biennial International Conference on EcoBalance</i>. 16th Biennial International Conference on EcoBalance, Sendai, Japan.","short":"M. Ostermann, T. Marten, T. Tröster, in: 16th Biennial International Conference on EcoBalance, Sendai, Japan, 2024.","chicago":"Ostermann, Moritz, Thorsten Marten, and Thomas Tröster. “Prospective Life Cycle Assessment of Lightweight Structures in Vehicles for On-Demand Mobility Systems.” In <i>16th Biennial International Conference on EcoBalance</i>. Sendai, Japan, 2024.","mla":"Ostermann, Moritz, et al. “Prospective Life Cycle Assessment of Lightweight Structures in Vehicles for On-Demand Mobility Systems.” <i>16th Biennial International Conference on EcoBalance</i>, 2024.","bibtex":"@inproceedings{Ostermann_Marten_Tröster_2024, place={Sendai, Japan}, title={Prospective Life Cycle Assessment of Lightweight Structures in Vehicles for On-Demand Mobility Systems}, booktitle={16th Biennial International Conference on EcoBalance}, author={Ostermann, Moritz and Marten, Thorsten and Tröster, Thomas}, year={2024} }","ama":"Ostermann M, Marten T, Tröster T. Prospective Life Cycle Assessment of Lightweight Structures in Vehicles for On-Demand Mobility Systems. In: <i>16th Biennial International Conference on EcoBalance</i>. ; 2024."},"publication":"16th Biennial International Conference on EcoBalance","quality_controlled":"1","place":"Sendai, Japan","date_created":"2024-11-18T13:25:52Z","department":[{"_id":"9"},{"_id":"321"},{"_id":"149"}],"type":"conference_abstract","keyword":["Life Cycle Sustainability Assessment","Prospective Life Cycle Assessment","Life Cycle Engineering","On-Demand Mobility","Mobility Services"],"conference":{"start_date":"2024-11-03","name":"16th Biennial International Conference on EcoBalance","location":"Sendai, Japan","end_date":"2024-11-07"},"author":[{"first_name":"Moritz","last_name":"Ostermann","orcid":"https://orcid.org/0000-0003-1146-0443","full_name":"Ostermann, Moritz","id":"44763"},{"full_name":"Marten, Thorsten","first_name":"Thorsten","orcid":"0009-0001-6433-7839","last_name":"Marten","id":"338"},{"id":"553","full_name":"Tröster, Thomas","last_name":"Tröster","first_name":"Thomas"}],"status":"public","year":"2024","title":"Prospective Life Cycle Assessment of Lightweight Structures in Vehicles for On-Demand Mobility Systems","date_updated":"2025-03-13T09:24:24Z","language":[{"iso":"eng"}],"_id":"57202","user_id":"44763"},{"date_created":"2023-01-17T11:34:56Z","type":"conference","keyword":["Digital Services","Line of Visibility","Process Transparency","Customer Preferences","Conjoint Analysis"],"department":[{"_id":"196"}],"publication":"Hawaii International Conference on System Sciences","citation":{"ieee":"K. Brennig and O. Müller, “More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency,” presented at the  56th Hawaii International Conference on System Sciences, Lāhainā, 2023.","apa":"Brennig, K., &#38; Müller, O. (2023). More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency. <i>Hawaii International Conference on System Sciences</i>.  56th Hawaii International Conference on System Sciences, Lāhainā.","mla":"Brennig, Katharina, and Oliver Müller. “More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency.” <i>Hawaii International Conference on System Sciences</i>, 2023.","bibtex":"@inproceedings{Brennig_Müller_2023, title={More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency}, booktitle={Hawaii International Conference on System Sciences}, author={Brennig, Katharina and Müller, Oliver}, year={2023} }","short":"K. Brennig, O. Müller, in: Hawaii International Conference on System Sciences, 2023.","ama":"Brennig K, Müller O. More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency. In: <i>Hawaii International Conference on System Sciences</i>. ; 2023.","chicago":"Brennig, Katharina, and Oliver Müller. “More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency.” In <i>Hawaii International Conference on System Sciences</i>, 2023."},"abstract":[{"lang":"eng","text":"Digital technologies have made the line of visibility more transparent, enabling customers to get deeper insights into an organization’s core operations than ever before. This creates new challenges for organizations trying to consistently deliver high-quality customer experiences. In this paper we conduct an empirical analysis of customers’ preferences and their willingness-to-pay for different degrees of process transparency, using the example of digitally-enabled business-to-customer delivery services. Applying conjoint analysis, we quantify customers’ preferences and willingness-to-pay for different service attributes and levels. Our contributions are two-fold: For research, we provide empirical measurements of customers’ preferences and their willingness-to-pay for process transparency, suggesting that more is not always better. Additionally, we provide a blueprint of how conjoint analysis can be applied to study design decisions regarding changing an organization’s digital line of visibility. For practice, our findings enable service managers to make decisions about process transparency and establishing different levels of service quality.\r\n"}],"language":[{"iso":"eng"}],"_id":"37058","user_id":"51905","year":"2023","title":"More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency","status":"public","conference":{"end_date":"20230106","start_date":"20230103","name":" 56th Hawaii International Conference on System Sciences","location":"Lāhainā"},"publication_identifier":{"unknown":["978-0-9981331-6-4"]},"author":[{"first_name":"Katharina","last_name":"Brennig","full_name":"Brennig, Katharina","id":"51905"},{"id":"72849","full_name":"Müller, Oliver","first_name":"Oliver","last_name":"Müller"}],"date_updated":"2024-01-11T11:21:28Z","publication_status":"published","has_accepted_license":"1"},{"date_updated":"2022-01-06T06:59:21Z","publication_status":"published","article_type":"original","year":"2018","title":"Triadic relationships in the context of services for animal companions","status":"public","author":[{"id":"24869","full_name":"Rötzmeier-Keuper, Julia","last_name":"Rötzmeier-Keuper","first_name":"Julia"},{"last_name":"Hendricks","first_name":"Jennifer","full_name":"Hendricks, Jennifer"},{"id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy"},{"full_name":"Schmitz, Gertrud","last_name":"Schmitz","first_name":"Gertrud"}],"user_id":"37741","page":"295--303","language":[{"iso":"eng"}],"_id":"3516","publisher":"Elsevier","abstract":[{"lang":"eng","text":"Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong."}],"publication":"Journal of Business Research","issue":"85","citation":{"mla":"Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services for Animal Companions.” <i>Journal of Business Research</i>, no. 85, Elsevier, 2018, pp. 295--303.","bibtex":"@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic relationships in the context of services for animal companions}, number={85}, journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018}, pages={295--303} }","ama":"Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships in the context of services for animal companions. <i>Journal of Business Research</i>. 2018;(85):295--303.","ieee":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic relationships in the context of services for animal companions,” <i>Journal of Business Research</i>, no. 85, pp. 295--303, 2018.","apa":"Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., &#38; Schmitz, G. (2018). Triadic relationships in the context of services for animal companions. <i>Journal of Business Research</i>, (85), 295--303.","chicago":"Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.” <i>Journal of Business Research</i>, no. 85 (2018): 295--303.","short":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303."},"keyword":["Triadic relationships","Balance theory","Pet-related services","Animal companions","Service relationship typology","Service triads"],"type":"journal_article","department":[{"_id":"181"}],"date_created":"2018-07-10T07:15:45Z"},{"department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"type":"conference","keyword":["Software Product Lines: Engineering","Services","and Management","Ambiguities","Incompleteness","Natural Language Processing","Software Requirements"],"date_created":"2017-10-17T12:40:59Z","file":[{"creator":"ups","date_created":"2018-11-02T14:32:35Z","date_updated":"2018-11-02T14:32:35Z","relation":"main_file","file_size":753693,"access_level":"closed","file_name":"paper0722.pdf","success":1,"content_type":"application/pdf","file_id":"5274"}],"abstract":[{"lang":"eng","text":"Natural language software requirements descriptions enable end users to formulate their wishes and expectations for a future software product without much prior knowledge in requirements engineering. However, these descriptions are susceptible to linguistic inaccuracies such as ambiguities and incompleteness that can harm the development process. There is a number of software solutions that can detect deficits in requirements descriptions and partially solve them, but they are often hard to use and not suitable for end users. For this reason, we develop a software system that helps end-users to create unambiguous and complete requirements descriptions by combining existing expert tools and controlling them using automatic compensation strategies. In order to recognize the necessity of individual compensation methods in the descriptions, we have developed linguistic indicators, which we present in this paper. Based on these indicators, the whole text analysis pipeline is ad-hoc configured and thus adapted to the individual circumstances of a requirements description."}],"publication":"Proceedings of the 51st Hawaii International Conference on System Sciences","doi":"10125/50609","language":[{"iso":"eng"}],"main_file_link":[{"url":"https://scholarspace.manoa.hawaii.edu/bitstream/10125/50609/1/paper0722.pdf","open_access":"1"}],"date_updated":"2022-01-06T07:01:01Z","publication_status":"published","publication_identifier":{"isbn":["978-0-9981331-1-9"]},"author":[{"full_name":"Bäumer, Frederik Simon","first_name":"Frederik Simon","last_name":"Bäumer","id":"38837"},{"id":"42496","full_name":"Geierhos, Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606","first_name":"Michaela"}],"year":"2018","title":"Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines","oa":"1","project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area B","_id":"3"},{"name":"SFB 901 - Subproject B1","_id":"9"}],"quality_controlled":"1","citation":{"ieee":"F. S. Bäumer and M. Geierhos, “Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines,” in <i>Proceedings of the 51st Hawaii International Conference on System Sciences</i>, Big Island, Waikoloa Village, 2018, pp. 5746–5755.","apa":"Bäumer, F. S., &#38; Geierhos, M. (2018). Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines. In <i>Proceedings of the 51st Hawaii International Conference on System Sciences</i> (pp. 5746–5755). Big Island, Waikoloa Village. <a href=\"https://doi.org/10125/50609\">https://doi.org/10125/50609</a>","short":"F.S. Bäumer, M. Geierhos, in: Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, pp. 5746–5755.","chicago":"Bäumer, Frederik Simon, and Michaela Geierhos. “Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-Based Configuration of Text Analysis Pipelines.” In <i>Proceedings of the 51st Hawaii International Conference on System Sciences</i>, 5746–55, 2018. <a href=\"https://doi.org/10125/50609\">https://doi.org/10125/50609</a>.","mla":"Bäumer, Frederik Simon, and Michaela Geierhos. “Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-Based Configuration of Text Analysis Pipelines.” <i>Proceedings of the 51st Hawaii International Conference on System Sciences</i>, 2018, pp. 5746–55, doi:<a href=\"https://doi.org/10125/50609\">10125/50609</a>.","bibtex":"@inproceedings{Bäumer_Geierhos_2018, title={Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines}, DOI={<a href=\"https://doi.org/10125/50609\">10125/50609</a>}, booktitle={Proceedings of the 51st Hawaii International Conference on System Sciences}, author={Bäumer, Frederik Simon and Geierhos, Michaela}, year={2018}, pages={5746–5755} }","ama":"Bäumer FS, Geierhos M. Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines. In: <i>Proceedings of the 51st Hawaii International Conference on System Sciences</i>. ; 2018:5746-5755. doi:<a href=\"https://doi.org/10125/50609\">10125/50609</a>"},"file_date_updated":"2018-11-02T14:32:35Z","ddc":["000"],"user_id":"477","_id":"44","page":"5746-5755","has_accepted_license":"1","conference":{"end_date":"2018-01-06","name":"51st Hawaii International Conference on System Sciences (HICSS 2018)","start_date":"2018-01-03","location":"Big Island, Waikoloa Village"},"status":"public"},{"abstract":[{"text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.","lang":"eng"}],"citation":{"ama":"Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>. 2017;(79):181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 181--188.","chicago":"Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79 (2017): 181--188.","short":"F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","apa":"Wangenheim, F. v, Wünderlich, N., &#38; Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>, (79), 181--188.","ieee":"F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” <i>Journal of Business Research</i>, no. 79, pp. 181--188, 2017."},"publication":"Journal of Business Research","issue":"79","department":[{"_id":"178"},{"_id":"181"}],"type":"journal_article","keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"],"date_created":"2018-10-26T10:11:34Z","article_type":"original","publication_status":"published","date_updated":"2022-01-06T07:01:30Z","author":[{"last_name":"Wangenheim","first_name":"Florian v","full_name":"Wangenheim, Florian v"},{"last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392"},{"full_name":"Schumann, Jan H","last_name":"Schumann","first_name":"Jan H"}],"title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","year":"2017","status":"public","user_id":"37741","publisher":"Elsevier","_id":"4947","language":[{"iso":"eng"}],"page":"181--188"},{"citation":{"short":"D. Wolters, S. Heindorf, J. Kirchhoff, G. Engels, in: I. Altintas, S. Chen (Eds.), 2017 IEEE International Conference on Web Services (ICWS), IEEE, 2017.","chicago":"Wolters, Dennis, Stefan Heindorf, Jonas Kirchhoff, and Gregor Engels. “Linking Services to Websites by Leveraging Semantic Data.” In <i>2017 IEEE International Conference on Web Services (ICWS)</i>, edited by Ilkay Altintas and Shiping Chen. IEEE, 2017. <a href=\"https://doi.org/10.1109/icws.2017.80\">https://doi.org/10.1109/icws.2017.80</a>.","apa":"Wolters, D., Heindorf, S., Kirchhoff, J., &#38; Engels, G. (2017). Linking Services to Websites by Leveraging Semantic Data. In I. Altintas &#38; S. Chen (Eds.), <i>2017 IEEE International Conference on Web Services (ICWS)</i>. IEEE. <a href=\"https://doi.org/10.1109/icws.2017.80\">https://doi.org/10.1109/icws.2017.80</a>","ieee":"D. Wolters, S. Heindorf, J. Kirchhoff, and G. Engels, “Linking Services to Websites by Leveraging Semantic Data,” in <i>2017 IEEE International Conference on Web Services (ICWS)</i>, 2017, doi: <a href=\"https://doi.org/10.1109/icws.2017.80\">10.1109/icws.2017.80</a>.","ama":"Wolters D, Heindorf S, Kirchhoff J, Engels G. Linking Services to Websites by Leveraging Semantic Data. In: Altintas I, Chen S, eds. <i>2017 IEEE International Conference on Web Services (ICWS)</i>. IEEE; 2017. doi:<a href=\"https://doi.org/10.1109/icws.2017.80\">10.1109/icws.2017.80</a>","bibtex":"@inproceedings{Wolters_Heindorf_Kirchhoff_Engels_2017, title={Linking Services to Websites by Leveraging Semantic Data}, DOI={<a href=\"https://doi.org/10.1109/icws.2017.80\">10.1109/icws.2017.80</a>}, booktitle={2017 IEEE International Conference on Web Services (ICWS)}, publisher={IEEE}, author={Wolters, Dennis and Heindorf, Stefan and Kirchhoff, Jonas and Engels, Gregor}, editor={Altintas, Ilkay and Chen, Shiping}, year={2017} }","mla":"Wolters, Dennis, et al. “Linking Services to Websites by Leveraging Semantic Data.” <i>2017 IEEE International Conference on Web Services (ICWS)</i>, edited by Ilkay Altintas and Shiping Chen, IEEE, 2017, doi:<a href=\"https://doi.org/10.1109/icws.2017.80\">10.1109/icws.2017.80</a>."},"oa":"1","status":"public","_id":"5829","publisher":"IEEE","editor":[{"full_name":"Altintas, Ilkay","last_name":"Altintas","first_name":"Ilkay"},{"full_name":"Chen, Shiping","first_name":"Shiping","last_name":"Chen"}],"user_id":"11871","publication":"2017 IEEE International Conference on Web Services (ICWS)","abstract":[{"text":"Websites increasingly embed semantic data for search engine optimization. The most common ontology for semantic data, schema.org, is supported by all major search engines and describes over 500 data types, including calendar events, recipes, products, and TV shows. As of today, users wishing to pass this data to their favorite applications, e.g., their calendars, cookbooks, price comparison applications or even smart devices such as TV receivers, rely on cumbersome and error-prone workarounds such as reentering the data or a series of copy and paste operations. In this paper, we present Semantic Data Mediator (SDM), an approach that allows the easy transfer of semantic data to a multitude of services, ranging from web services to applications installed on different devices. SDM extracts semantic data from the currently displayed web page on the client-side, offers suitable services to the user, and by the press of a button, forwards this data to the desired service while doing all the necessary data conversion and service interface adaptation in between. To realize this, we built a reusable repository of service descriptions, data converters, and service adapters, which can be extended by the crowd. Our approach for linking services to websites relies solely on semantic data and does not require any additional support by either website or service developers. We have fully implemented our approach and present a real-world case study demonstrating its feasibility and usefulness.","lang":"eng"}],"date_created":"2018-11-26T11:49:31Z","department":[{"_id":"66"}],"type":"conference","keyword":["Services","Websites","Semantic Data","schema.org","Data Conversion","Interface Adaptation","Mediation"],"author":[{"last_name":"Wolters","first_name":"Dennis","full_name":"Wolters, Dennis","id":"11308"},{"id":"11871","orcid":"0000-0002-4525-6865","first_name":"Stefan","last_name":"Heindorf","full_name":"Heindorf, Stefan"},{"id":"39928","full_name":"Kirchhoff, Jonas","first_name":"Jonas","last_name":"Kirchhoff"},{"full_name":"Engels, Gregor","first_name":"Gregor","last_name":"Engels","id":"107"}],"publication_identifier":{"isbn":["9781538607527"]},"year":"2017","title":"Linking Services to Websites by Leveraging Semantic Data","publication_status":"published","date_updated":"2022-10-15T20:01:55Z","language":[{"iso":"eng"}],"main_file_link":[{"url":"https://cs.uni-paderborn.de/fileadmin/informatik/fg/dbis/Publikationen/2017/wolters2017_ICWS.pdf","open_access":"1"}],"doi":"10.1109/icws.2017.80"},{"abstract":[{"lang":"eng","text":"Purpose\r\n– The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback. \r\n\r\nDesign/methodology/approach\r\n– This article is based on discussions in the workshop on “Fresh perspectives on technology in service” at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues. \r\n\r\nFindings\r\n– We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models. \r\n\r\nOriginality/value\r\n– Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services."}],"issue":"6/7","publication":"Journal of Services Marketing","department":[{"_id":"181"}],"type":"journal_article","keyword":["Connected services","Intelligent object","New service type","Smart services"],"date_created":"2018-11-15T11:27:26Z","intvolume":"        29","article_type":"original","date_updated":"2022-01-06T07:02:36Z","publication_status":"published","author":[{"first_name":"Nancy","last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392"},{"full_name":"Heinonen, Kristina","first_name":"Kristina","last_name":"Heinonen"},{"last_name":"Ostrom","first_name":"Amy L","full_name":"Ostrom, Amy L"},{"full_name":"Patricio, Lia","last_name":"Patricio","first_name":"Lia"},{"last_name":"Sousa","first_name":"Rui","full_name":"Sousa, Rui"},{"full_name":"Voss, Chris","last_name":"Voss","first_name":"Chris"},{"full_name":"Lemmink, Jos","last_name":"Lemmink","first_name":"Jos"}],"year":"2015","title":"Futurizing” Smart Service: Implications for Service Researchers and Managers.","language":[{"iso":"eng"}],"citation":{"ama":"Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. <i>Journal of Services Marketing</i>. 2015;29(6/7):442-447.","bibtex":"@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing” Smart Service: Implications for Service Researchers and Managers.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015}, pages={442–447} }","mla":"Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.","short":"N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.","chicago":"Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” <i>Journal of Services Marketing</i> 29, no. 6/7 (2015): 442–47.","apa":"Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., &#38; Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service Researchers and Managers. <i>Journal of Services Marketing</i>, <i>29</i>(6/7), 442–447.","ieee":"N. Wünderlich <i>et al.</i>, “Futurizing” Smart Service: Implications for Service Researchers and Managers.,” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, pp. 442–447, 2015."},"status":"public","volume":29,"user_id":"37741","publisher":"Emerald Group Publishing Limited","_id":"5701","page":"442-447"},{"citation":{"short":"J.H. Schumann, N. Wünderlich, M.S. Zimmer, Schmalenbach Business Review 64 (2012) 141–165.","chicago":"Schumann, Jan H, Nancy Wünderlich, and Marcus S Zimmer. “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.” <i>Schmalenbach Business Review</i> 64, no. 2 (2012): 141–65.","ieee":"J. H. Schumann, N. Wünderlich, and M. S. Zimmer, “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.,” <i>Schmalenbach Business Review</i>, vol. 64, no. 2, pp. 141–165, 2012.","apa":"Schumann, J. H., Wünderlich, N., &#38; Zimmer, M. S. (2012). Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. <i>Schmalenbach Business Review</i>, <i>64</i>(2), 141–165.","bibtex":"@article{Schumann_Wünderlich_Zimmer_2012, title={Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.}, volume={64}, number={2}, journal={Schmalenbach Business Review}, publisher={Springer}, author={Schumann, Jan H and Wünderlich, Nancy and Zimmer, Marcus S}, year={2012}, pages={141–165} }","ama":"Schumann JH, Wünderlich N, Zimmer MS. Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. <i>Schmalenbach Business Review</i>. 2012;64(2):141-165.","mla":"Schumann, Jan H., et al. “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.” <i>Schmalenbach Business Review</i>, vol. 64, no. 2, Springer, 2012, pp. 141–65."},"status":"public","volume":64,"user_id":"37741","publisher":"Springer","_id":"5717","page":"141-165","abstract":[{"text":"Although professional service providers increasingly deliver their services globally, little is known about cross-cultural differences in customers’ motivation to participate in service production. To address this lacuna, we survey a total of 2,284 banking customers in 11 countries on their motivation to provide personal information to, and follow the advice of, their service providers. We find differences in both aspects, but only the differences in providing personal information can be explained by the cultural values of uncertainty avoidance, individualism/collectivism, and masculinity/femininity. To perform certain tasks in the service process, global professional service providers should acknowledge cultural differences in customers’ motivations.","lang":"eng"}],"issue":"2","publication":"Schmalenbach Business Review","department":[{"_id":"181"}],"type":"journal_article","keyword":["Co-Production","Culture","Customer Participation","Professional Services"],"date_created":"2018-11-16T09:40:23Z","intvolume":"        64","article_type":"original","date_updated":"2022-01-06T07:02:37Z","publication_status":"published","author":[{"full_name":"Schumann, Jan H","first_name":"Jan H","last_name":"Schumann"},{"full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy","id":"36392"},{"full_name":"Zimmer, Marcus S","last_name":"Zimmer","first_name":"Marcus S"}],"year":"2012","title":"Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.","language":[{"iso":"eng"}]},{"citation":{"apa":"Schumann, J. H., Wünderlich, N., &#38; Wangenheim, F. (2012). Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics. <i>Technovation</i>, <i>32</i>(2), 133–143.","ieee":"J. H. Schumann, N. Wünderlich, and F. Wangenheim, “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.,” <i>Technovation</i>, vol. 32, no. 2, pp. 133–143, 2012.","short":"J.H. Schumann, N. Wünderlich, F. Wangenheim, Technovation 32 (2012) 133–143.","chicago":"Schumann, Jan H, Nancy Wünderlich, and Florian Wangenheim. “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.” <i>Technovation</i> 32, no. 2 (2012): 133–43.","mla":"Schumann, Jan H., et al. “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.” <i>Technovation</i>, vol. 32, no. 2, Elsevier, 2012, pp. 133–43.","ama":"Schumann JH, Wünderlich N, Wangenheim F. Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics. <i>Technovation</i>. 2012;32(2):133-143.","bibtex":"@article{Schumann_Wünderlich_Wangenheim_2012, title={Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.}, volume={32}, number={2}, journal={Technovation}, publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Wangenheim, Florian}, year={2012}, pages={133–143} }"},"status":"public","volume":32,"user_id":"37741","_id":"5718","publisher":"Elsevier","page":"133-143","abstract":[{"text":"The role of information and communication technology for economic growth has been emphasized repeatedly. Technological breakthroughs have generated new forms of services, such as self-services or remote services. Although these encounters are qualitatively different from traditional service provision, prior service management literature thus far had paid little attention to theory development and the systematization of technology-based service encounters. To fill this research gap, the present study outlines how new types of technology-based services fit into existing service typologies and provides an extension of existing frameworks to capture their unique characteristics. These insights in turn offer managerial implications and highlight open research questions.","lang":"eng"}],"issue":"2","publication":"Technovation","department":[{"_id":"181"}],"keyword":["Services","Remote services","Self-services","Technology mediation"],"type":"journal_article","date_created":"2018-11-16T09:43:45Z","article_type":"original","intvolume":"        32","publication_status":"published","date_updated":"2022-01-06T07:02:37Z","author":[{"full_name":"Schumann, Jan H","last_name":"Schumann","first_name":"Jan H"},{"id":"36392","full_name":"Wünderlich, Nancy","first_name":"Nancy","last_name":"Wünderlich"},{"full_name":"Wangenheim, Florian","last_name":"Wangenheim","first_name":"Florian"}],"title":"Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.","year":"2012","language":[{"iso":"eng"}]},{"year":"2011","title":"Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.","author":[{"last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392"},{"first_name":"Jan H","last_name":"Schumann","full_name":"Schumann, Jan H"},{"first_name":"Florian v","last_name":"Wangenheim","full_name":"Wangenheim, Florian v"},{"full_name":"Holzmüller, Hartmut H","last_name":"Holzmüller","first_name":"Hartmut H"}],"publication_status":"published","date_updated":"2022-01-06T07:02:37Z","article_type":"original","intvolume":"        81","language":[{"iso":"ger"}],"issue":"9","publication":"Zeitschrift für Betriebswirtschaft","extern":"1","abstract":[{"text":"Die Möglichkeiten der Erbringung von Dienstleistungen haben sich durch die Entwicklungen der Informations- und Kommunikationstechnologien stark erweitert. Unter Zuhilfenahme moderner Formen der Datenfernübertragung kann eine breite Palette von Dienstleistungen technologisch vermittelt über große Entfernungen hinweg erbracht werden. Diesen als ferngesteuerte Dienstleistungen bezeichneten Angeboten kommt in der Praxis eine immer größere Bedeutung zu. In der betriebswirtschaftlichen Literatur wurde ihnen bisher jedoch wenig Beachtung geschenkt. In diesem Überblicksartikel erfolgt daher eine erste Auseinandersetzung mit betriebswirtschaftlich relevanten Aspekten ferngesteuerter Dienstleistungen. Ausgehend von einer begrifflichen Abgrenzung und Konzeptualisierung dieses neuen Dienstleistungstypus im Abgleich mit bestehenden Systematisierungsansätzen werden die spezifischen Herausforderungen des Management und Marketing von ferngesteuerten Dienstleistungen reflektiert und sowie künftige Forschungsaufgaben abgeleitet.","lang":"ger"}],"date_created":"2018-11-16T09:46:58Z","type":"journal_article","keyword":["Technologieintensive Dienstleistungen","remote services","Dienstleistungstechnologien"],"department":[{"_id":"181"}],"status":"public","page":"977-1001","_id":"5719","publisher":"Springer","user_id":"37741","volume":81,"citation":{"bibtex":"@article{Wünderlich_Schumann_Wangenheim_Holzmüller_2011, title={Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.}, volume={81}, number={9}, journal={Zeitschrift für Betriebswirtschaft}, publisher={Springer}, author={Wünderlich, Nancy and Schumann, Jan H and Wangenheim, Florian v and Holzmüller, Hartmut H}, year={2011}, pages={977–1001} }","ama":"Wünderlich N, Schumann JH, Wangenheim F v, Holzmüller HH. Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben. <i>Zeitschrift für Betriebswirtschaft</i>. 2011;81(9):977-1001.","mla":"Wünderlich, Nancy, et al. “Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.” <i>Zeitschrift für Betriebswirtschaft</i>, vol. 81, no. 9, Springer, 2011, pp. 977–1001.","chicago":"Wünderlich, Nancy, Jan H Schumann, Florian v Wangenheim, and Hartmut H Holzmüller. “Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.” <i>Zeitschrift für Betriebswirtschaft</i> 81, no. 9 (2011): 977–1001.","short":"N. Wünderlich, J.H. Schumann, F. v Wangenheim, H.H. Holzmüller, Zeitschrift für Betriebswirtschaft 81 (2011) 977–1001.","ieee":"N. Wünderlich, J. H. Schumann, F. v Wangenheim, and H. H. Holzmüller, “Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.,” <i>Zeitschrift für Betriebswirtschaft</i>, vol. 81, no. 9, pp. 977–1001, 2011.","apa":"Wünderlich, N., Schumann, J. H., Wangenheim, F. v, &#38; Holzmüller, H. H. (2011). Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben. <i>Zeitschrift für Betriebswirtschaft</i>, <i>81</i>(9), 977–1001."}},{"place":"Copenhagen, Denmark ","date_created":"2023-01-24T08:39:45Z","type":"conference","keyword":["Intelligent networks","Smart homes","Middleware","Project management","Data security","Ubiquitous computing","Context-aware services","Computer architecture","Home automation","Environmental management"],"department":[{"_id":"672"}],"publication":"Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005)","citation":{"ieee":"M. Ziegler, W. Müller, R. Schäfer, and C. Loeser, “Secure Profile Management in Smart Home Networks,” presented at the 16th International Workshop on Database and Expert Systems Applications (DEXA’05), Copenhagen, Denmark , 2005, doi: <a href=\"https://doi.org/10.1109/DEXA.2005.171\">10.1109/DEXA.2005.171</a>.","apa":"Ziegler, M., Müller, W., Schäfer, R., &#38; Loeser, C. (2005). Secure Profile Management in Smart Home Networks. <i>Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005)</i>. 16th International Workshop on Database and Expert Systems Applications (DEXA’05), Copenhagen, Denmark . <a href=\"https://doi.org/10.1109/DEXA.2005.171\">https://doi.org/10.1109/DEXA.2005.171</a>","short":"M. Ziegler, W. Müller, R. Schäfer, C. Loeser, in: Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005), IEEE, Copenhagen, Denmark , 2005.","chicago":"Ziegler, Max, Wolfgang Müller, Robbie Schäfer, and Chris Loeser. “Secure Profile Management in Smart Home Networks.” In <i>Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005)</i>. Copenhagen, Denmark : IEEE, 2005. <a href=\"https://doi.org/10.1109/DEXA.2005.171\">https://doi.org/10.1109/DEXA.2005.171</a>.","mla":"Ziegler, Max, et al. “Secure Profile Management in Smart Home Networks.” <i>Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005)</i>, IEEE, 2005, doi:<a href=\"https://doi.org/10.1109/DEXA.2005.171\">10.1109/DEXA.2005.171</a>.","bibtex":"@inproceedings{Ziegler_Müller_Schäfer_Loeser_2005, place={Copenhagen, Denmark }, title={Secure Profile Management in Smart Home Networks}, DOI={<a href=\"https://doi.org/10.1109/DEXA.2005.171\">10.1109/DEXA.2005.171</a>}, booktitle={Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005)}, publisher={IEEE}, author={Ziegler, Max and Müller, Wolfgang and Schäfer, Robbie and Loeser, Chris}, year={2005} }","ama":"Ziegler M, Müller W, Schäfer R, Loeser C. Secure Profile Management in Smart Home Networks. In: <i>Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005)</i>. IEEE; 2005. doi:<a href=\"https://doi.org/10.1109/DEXA.2005.171\">10.1109/DEXA.2005.171</a>"},"abstract":[{"text":"Currently, middleware for smart home networks with embedded and mobile devices are in the focus of several investigations. In this paper, we propose a middleware for secure management of device and user profiles by integrating a profile database with a generic authentication scheme for an X.509 enabled ticket management in the context of the OSGi framework. After the introduction of the individual system components and their interaction, we also discuss potential system attacks.","lang":"eng"}],"language":[{"iso":"eng"}],"_id":"39050","publisher":"IEEE","doi":"10.1109/DEXA.2005.171","user_id":"5786","year":"2005","title":"Secure Profile Management in Smart Home Networks","status":"public","conference":{"name":"16th International Workshop on Database and Expert Systems Applications (DEXA'05)","location":"Copenhagen, Denmark "},"publication_identifier":{"isbn":["0-7695-2424-9"]},"author":[{"first_name":"Max","last_name":"Ziegler","full_name":"Ziegler, Max"},{"id":"16243","full_name":"Müller, Wolfgang","last_name":"Müller","first_name":"Wolfgang"},{"full_name":"Schäfer, Robbie","last_name":"Schäfer","first_name":"Robbie"},{"first_name":"Chris","last_name":"Loeser","full_name":"Loeser, Chris"}],"date_updated":"2023-01-24T08:39:50Z"},{"year":"2004","title":"Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks","status":"public","publication_identifier":{"isbn":["0-7695-2051-0"]},"author":[{"full_name":"Schattkowsky, Tim","first_name":"Tim","last_name":"Schattkowsky"},{"last_name":"Loeser","first_name":"Chris","full_name":"Loeser, Chris"},{"id":"16243","full_name":"Müller, Wolfgang","first_name":"Wolfgang","last_name":"Müller"}],"conference":{"name":" 18th International Conference on Advanced Information Networking and Applications","location":"Fukuoka, Japan "},"date_updated":"2023-01-24T09:06:02Z","_id":"39071","publisher":"IEEE","language":[{"iso":"eng"}],"user_id":"5786","doi":"10.1109/AINA.2004.1283977","publication":"Proceedings of AINA2004","citation":{"apa":"Schattkowsky, T., Loeser, C., &#38; Müller, W. (2004). Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks. <i>Proceedings of AINA2004</i>.  18th International Conference on Advanced Information Networking and Applications, Fukuoka, Japan . <a href=\"https://doi.org/10.1109/AINA.2004.1283977\">https://doi.org/10.1109/AINA.2004.1283977</a>","ieee":"T. Schattkowsky, C. Loeser, and W. Müller, “Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks,” presented at the  18th International Conference on Advanced Information Networking and Applications, Fukuoka, Japan , 2004, doi: <a href=\"https://doi.org/10.1109/AINA.2004.1283977\">10.1109/AINA.2004.1283977</a>.","chicago":"Schattkowsky, Tim, Chris Loeser, and Wolfgang Müller. “Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks.” In <i>Proceedings of AINA2004</i>. Fukuoka, Japan : IEEE, 2004. <a href=\"https://doi.org/10.1109/AINA.2004.1283977\">https://doi.org/10.1109/AINA.2004.1283977</a>.","short":"T. Schattkowsky, C. Loeser, W. Müller, in: Proceedings of AINA2004, IEEE, Fukuoka, Japan , 2004.","mla":"Schattkowsky, Tim, et al. “Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks.” <i>Proceedings of AINA2004</i>, IEEE, 2004, doi:<a href=\"https://doi.org/10.1109/AINA.2004.1283977\">10.1109/AINA.2004.1283977</a>.","ama":"Schattkowsky T, Loeser C, Müller W. Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks. In: <i>Proceedings of AINA2004</i>. IEEE; 2004. doi:<a href=\"https://doi.org/10.1109/AINA.2004.1283977\">10.1109/AINA.2004.1283977</a>","bibtex":"@inproceedings{Schattkowsky_Loeser_Müller_2004, place={Fukuoka, Japan }, title={Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks}, DOI={<a href=\"https://doi.org/10.1109/AINA.2004.1283977\">10.1109/AINA.2004.1283977</a>}, booktitle={Proceedings of AINA2004}, publisher={IEEE}, author={Schattkowsky, Tim and Loeser, Chris and Müller, Wolfgang}, year={2004} }"},"abstract":[{"text":"The interconnection of software components is a key to enabling collaborative work. However, technology differences and security barriers like firewalls often hinder establishing collaborative infrastructures between enterprises or even within a single enterprise. We introduce a peer-to-peer based network infrastructure that transparently overcomes these problems using relay and routing mechanisms as well as different underlying transport protocols. We discuss the application of this technology to interconnect Web services.","lang":"eng"}],"date_created":"2023-01-24T09:05:58Z","place":"Fukuoka, Japan ","type":"conference","keyword":["Peer to peer computing","Web services","Intelligent networks","Routing","Relays","Simple object access protocol","Collaborative work","Transport protocols","Network address translation","Java"],"department":[{"_id":"672"}]}]