---
_id: '60885'
abstract:
- lang: eng
text: To reduce transport-related environmental impacts, innovative mobility system
approaches such as on-demand services are being developed. These can include operating
vehicles that differ regarding their characteristics and application profile from
privately owned cars in motorized individual transport. Studies on life cycle
assessment and life cycle engineering of vehicle lightweight structures are mainly
limited to these privately owned cars and the impact category of climate change.
In this paper, a method for life cycle assessment-based engineering of lightweight
structures in vehicles for various mobility system applications, including on-demand
mobility services, is developed. The method enables the holistic life cycle assessment
of lightweight structures in different mobility system applications considering
parameter changes at the upstream products, component, subsystem, vehicle and
mobility system levels, as well as the integration of results into engineering
activities. A case study is used to show that the vehicle and mobility system
application of lightweight structures can significantly influence their environmental
impacts and the selection of ecologically preferable product designs. The application
in vehicles for on-demand mobility services can lead to an increase in absolute
use stage energy demand and environmental impacts compared to applications in
privately owned vehicles for motorized individual transport. However, normalized
to the transport performance provided, the lifecycle environmental impacts of
structural components in vehicles for on-demand mobility services can be lower
than in vehicles for motorized individual transport. The paper contributes methodically
and with quantitative results to improved decision making in life cycle engineering
activities for lightweight structures in mobility system applications.
article_number: '101058'
article_type: original
author:
- first_name: Moritz
full_name: Ostermann, Moritz
id: '44763'
last_name: Ostermann
orcid: https://orcid.org/0000-0003-1146-0443
- first_name: Eric
full_name: Dierkes, Eric
last_name: Dierkes
- first_name: Thorsten
full_name: Marten, Thorsten
id: '338'
last_name: Marten
orcid: 0009-0001-6433-7839
- first_name: Thomas
full_name: Tröster, Thomas
id: '553'
last_name: Tröster
citation:
ama: Ostermann M, Dierkes E, Marten T, Tröster T. Life cycle engineering of lightweight
structures in vehicles for on-demand mobility services. Cleaner Engineering
and Technology. 2025;28. doi:10.1016/j.clet.2025.101058
apa: Ostermann, M., Dierkes, E., Marten, T., & Tröster, T. (2025). Life cycle
engineering of lightweight structures in vehicles for on-demand mobility services.
Cleaner Engineering and Technology, 28, Article 101058. https://doi.org/10.1016/j.clet.2025.101058
bibtex: '@article{Ostermann_Dierkes_Marten_Tröster_2025, title={Life cycle engineering
of lightweight structures in vehicles for on-demand mobility services}, volume={28},
DOI={10.1016/j.clet.2025.101058},
number={101058}, journal={Cleaner Engineering and Technology}, publisher={Elsevier
BV}, author={Ostermann, Moritz and Dierkes, Eric and Marten, Thorsten and Tröster,
Thomas}, year={2025} }'
chicago: Ostermann, Moritz, Eric Dierkes, Thorsten Marten, and Thomas Tröster. “Life
Cycle Engineering of Lightweight Structures in Vehicles for On-Demand Mobility
Services.” Cleaner Engineering and Technology 28 (2025). https://doi.org/10.1016/j.clet.2025.101058.
ieee: 'M. Ostermann, E. Dierkes, T. Marten, and T. Tröster, “Life cycle engineering
of lightweight structures in vehicles for on-demand mobility services,” Cleaner
Engineering and Technology, vol. 28, Art. no. 101058, 2025, doi: 10.1016/j.clet.2025.101058.'
mla: Ostermann, Moritz, et al. “Life Cycle Engineering of Lightweight Structures
in Vehicles for On-Demand Mobility Services.” Cleaner Engineering and Technology,
vol. 28, 101058, Elsevier BV, 2025, doi:10.1016/j.clet.2025.101058.
short: M. Ostermann, E. Dierkes, T. Marten, T. Tröster, Cleaner Engineering and
Technology 28 (2025).
date_created: 2025-08-06T06:53:27Z
date_updated: 2025-08-07T06:41:28Z
department:
- _id: '9'
- _id: '321'
- _id: '149'
doi: 10.1016/j.clet.2025.101058
intvolume: ' 28'
keyword:
- Life cycle assessment
- Life cycle engineering
- Lightweight design
- On-demand mobility
- Shared mobility
- Mobility services
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://www.sciencedirect.com/science/article/pii/S2666790825001818?via%3Dihub
oa: '1'
project:
- _id: '780'
grant_number: 19S23003Q
name: 'NeMobil: NeMo.bil – System kooperierender Fahrzeuge für einen individualisierten
Öffentlichen Verkehr'
- _id: '405'
grant_number: '005-2111-0020 '
name: 'Climate bOWL: Climate bOWL: Climate neutral Business in Ostwestfalen-Lippe'
publication: Cleaner Engineering and Technology
publication_identifier:
issn:
- 2666-7908
publication_status: published
publisher: Elsevier BV
quality_controlled: '1'
status: public
title: Life cycle engineering of lightweight structures in vehicles for on-demand
mobility services
type: journal_article
user_id: '44763'
volume: 28
year: '2025'
...
---
_id: '48632'
abstract:
- lang: eng
text: Digital Servitization is one of the significant trends affecting the manufacturing
industry. Companies try to tackle challenges regarding their differentiation and
profitability using digital services. One specific type of digital services are
smart services, which are digital services built on data from smart products.
Introducing these kinds of offerings into the portfolio of manufacturing companies
is not trivial. Moreover, they require conscious action to align all relevant
capabilities to realize the respective business goals. However, what capabilities
are generally relevant for smart services remains opaque. We conducted a systematic
literature review to identify them and extended the results through an interview
study. Our analysis results in 78 capabilities clustered among 12 principles and
six dimensions. These results provide significant support for the smart service
transformation of manufacturing companies and for structuring the research field
of smart services.
author:
- first_name: Christian
full_name: Koldewey, Christian
id: '43136'
last_name: Koldewey
orcid: https://orcid.org/0000-0001-7992-6399
- first_name: Timm
full_name: Fichtler, Timm
id: '66731'
last_name: Fichtler
orcid: https://orcid.org/0000-0001-6034-4399
- first_name: Michel
full_name: Scholtysik, Michel
id: '50562'
last_name: Scholtysik
- first_name: Jan
full_name: Biehler, Jan
last_name: Biehler
- first_name: Nick
full_name: Schreiner, Nick
last_name: Schreiner
- first_name: Franziska
full_name: Sommer, Franziska
last_name: Sommer
- first_name: Maximilian
full_name: Schacht, Maximilian
last_name: Schacht
- first_name: Jonas
full_name: Kaufmann, Jonas
last_name: Kaufmann
- first_name: Martin
full_name: Rabe, Martin
last_name: Rabe
- first_name: Joachim
full_name: Sedlmeier, Joachim
last_name: Sedlmeier
- first_name: Roman
full_name: Dumitrescu, Roman
id: '16190'
last_name: Dumitrescu
citation:
ama: 'Koldewey C, Fichtler T, Scholtysik M, et al. Exploring Capabilities for the
Smart Service Transformation in Manufacturing: Insights from Theory and Practice.
In: ; 2024.'
apa: 'Koldewey, C., Fichtler, T., Scholtysik, M., Biehler, J., Schreiner, N., Sommer,
F., Schacht, M., Kaufmann, J., Rabe, M., Sedlmeier, J., & Dumitrescu, R. (2024).
Exploring Capabilities for the Smart Service Transformation in Manufacturing:
Insights from Theory and Practice. Hawaii International Conference on System
Sciences, Hawaii.'
bibtex: '@inproceedings{Koldewey_Fichtler_Scholtysik_Biehler_Schreiner_Sommer_Schacht_Kaufmann_Rabe_Sedlmeier_et
al._2024, title={Exploring Capabilities for the Smart Service Transformation in
Manufacturing: Insights from Theory and Practice}, author={Koldewey, Christian
and Fichtler, Timm and Scholtysik, Michel and Biehler, Jan and Schreiner, Nick
and Sommer, Franziska and Schacht, Maximilian and Kaufmann, Jonas and Rabe, Martin
and Sedlmeier, Joachim and et al.}, year={2024} }'
chicago: 'Koldewey, Christian, Timm Fichtler, Michel Scholtysik, Jan Biehler, Nick
Schreiner, Franziska Sommer, Maximilian Schacht, et al. “Exploring Capabilities
for the Smart Service Transformation in Manufacturing: Insights from Theory and
Practice,” 2024.'
ieee: 'C. Koldewey et al., “Exploring Capabilities for the Smart Service
Transformation in Manufacturing: Insights from Theory and Practice,” presented
at the Hawaii International Conference on System Sciences, Hawaii, 2024.'
mla: 'Koldewey, Christian, et al. Exploring Capabilities for the Smart Service
Transformation in Manufacturing: Insights from Theory and Practice. 2024.'
short: 'C. Koldewey, T. Fichtler, M. Scholtysik, J. Biehler, N. Schreiner, F. Sommer,
M. Schacht, J. Kaufmann, M. Rabe, J. Sedlmeier, R. Dumitrescu, in: 2024.'
conference:
end_date: 2024-01-06
location: Hawaii
name: Hawaii International Conference on System Sciences
start_date: 2024-01-03
date_created: 2023-11-06T15:31:32Z
date_updated: 2023-11-06T15:40:33Z
department:
- _id: '563'
- _id: '241'
keyword:
- Digital Servitization
- Transformation
- Capabilities
- Maturity
- Smart Services
language:
- iso: eng
status: public
title: 'Exploring Capabilities for the Smart Service Transformation in Manufacturing:
Insights from Theory and Practice'
type: conference
user_id: '66731'
year: '2024'
...
---
_id: '53200'
abstract:
- lang: eng
text: Customer misbehavior poses a major risk in the sharing economy. For example,
property damage to shared accommodations imposes burdens on both sharing platforms
and hosts, especially if misbehaving guests purposefully, not coincidentally conceal,
or fail to report damages. Such misbehavior might be facilitated by remote listing
management and the lack of face-to-face interactions between hosts and guests.
Therefore, this study investigated the effects of host–guest interaction modes
(face-to-face, online-only) and frequency on guests’ misbehavior concealment intentions.
Social identification and irritation emerged as bright- and dark side mediators,
respectively. Guests who interacted face-to-face (vs. online-only) with hosts
exhibited weaker intentions to conceal their misbehavior due to increased social
identification. Platforms can elicit social identification by engaging guests
in virtual communities. However, when face-to-face interactions become excessive,
guests experience irritation and are more likely to conceal their misbehavior.
These insights offer practical implications for both peer-to-peer sharing platforms
and hosts.
article_number: '114582'
article_type: original
author:
- first_name: Edna
full_name: Ozuna, Edna
id: '103813'
last_name: Ozuna
- first_name: Lena
full_name: Steinhoff, Lena
id: '4336'
last_name: Steinhoff
citation:
ama: 'Ozuna E, Steinhoff L. “Look me in the eye, customer”: How do face-to-face
interactions in peer-to-peer sharing economy services affect customers’ misbehavior
concealment intentions? Journal of Business Research. 2024;177. doi:10.1016/j.jbusres.2024.114582'
apa: 'Ozuna, E., & Steinhoff, L. (2024). “Look me in the eye, customer”: How
do face-to-face interactions in peer-to-peer sharing economy services affect customers’
misbehavior concealment intentions? Journal of Business Research, 177,
Article 114582. https://doi.org/10.1016/j.jbusres.2024.114582'
bibtex: '@article{Ozuna_Steinhoff_2024, title={“Look me in the eye, customer”: How
do face-to-face interactions in peer-to-peer sharing economy services affect customers’
misbehavior concealment intentions?}, volume={177}, DOI={10.1016/j.jbusres.2024.114582},
number={114582}, journal={Journal of Business Research}, publisher={Elsevier BV},
author={Ozuna, Edna and Steinhoff, Lena}, year={2024} }'
chicago: 'Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How
Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’
Misbehavior Concealment Intentions?” Journal of Business Research 177 (2024).
https://doi.org/10.1016/j.jbusres.2024.114582.'
ieee: 'E. Ozuna and L. Steinhoff, “‘Look me in the eye, customer’: How do face-to-face
interactions in peer-to-peer sharing economy services affect customers’ misbehavior
concealment intentions?,” Journal of Business Research, vol. 177, Art.
no. 114582, 2024, doi: 10.1016/j.jbusres.2024.114582.'
mla: 'Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face
Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior
Concealment Intentions?” Journal of Business Research, vol. 177, 114582,
Elsevier BV, 2024, doi:10.1016/j.jbusres.2024.114582.'
short: E. Ozuna, L. Steinhoff, Journal of Business Research 177 (2024).
date_created: 2024-04-04T08:16:27Z
date_updated: 2024-04-24T11:17:09Z
doi: 10.1016/j.jbusres.2024.114582
intvolume: ' 177'
keyword:
- Sharing economy
- Customer misbehavior
- Peer-to-peer services
- Face-to-face interactions
- Experimental research
language:
- iso: eng
publication: Journal of Business Research
publication_identifier:
issn:
- 0148-2963
publication_status: published
publisher: Elsevier BV
status: public
title: '“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer
sharing economy services affect customers’ misbehavior concealment intentions?'
type: journal_article
user_id: '103813'
volume: 177
year: '2024'
...
---
_id: '50649'
abstract:
- lang: eng
text: The energy turnaround and the shift towards sustainable mobility threaten
the stability of European energy distribution grids due to substantially increasing
load fluctuations and power demand. These challenges can critically impact assets
in the distribution grid—e.g., switchgears—intensifying the need to plan, conduct,
and manage the maintenance of such assets. Predictive maintenance strategies that
analyze assets' current and historical condition data have been discussed as promising
approaches toward that end. However, the extant research focuses on designing
and improving analytical algorithms or information technology (IT) artifacts while
not considering how a maintenance service is cocreated by companies with IT. This
research article posits that IT and service must be aligned closely, presenting
an ensemble artifact comprising a digital industrial platform and a smart service
system for predictive maintenance on the distribution grid. The artifact is evaluated
by conducting a willingness-to-pay analysis with asset operators, documenting
their demand for condition monitoring and predictive maintenance as an integrated
solution, although they still struggle with even getting the condition data of
their assets. Building on these results, we formalize the knowledge in the form
of design principles and implications for managing the maintenance of critical
assets in the distribution grid.
article_type: original
author:
- first_name: Philipp
full_name: zur Heiden, Philipp
id: '64394'
last_name: zur Heiden
- first_name: Jennifer
full_name: Priefer, Jennifer
id: '82872'
last_name: Priefer
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: zur Heiden P, Priefer J, Beverungen D. Predictive Maintenance on the Energy
Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the
Context of a Smart Service System. IEEE Transactions on Engineering Management.
2024;71:3641-3655. doi:10.1109/tem.2024.3352819
apa: zur Heiden, P., Priefer, J., & Beverungen, D. (2024). Predictive Maintenance
on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial
Platform in the Context of a Smart Service System. IEEE Transactions on Engineering
Management, 71, 3641–3655. https://doi.org/10.1109/tem.2024.3352819
bibtex: '@article{zur Heiden_Priefer_Beverungen_2024, title={Predictive Maintenance
on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial
Platform in the Context of a Smart Service System}, volume={71}, DOI={10.1109/tem.2024.3352819},
journal={IEEE Transactions on Engineering Management}, publisher={Institute of
Electrical and Electronics Engineers (IEEE)}, author={zur Heiden, Philipp and
Priefer, Jennifer and Beverungen, Daniel}, year={2024}, pages={3641–3655} }'
chicago: 'Heiden, Philipp zur, Jennifer Priefer, and Daniel Beverungen. “Predictive
Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital
Industrial Platform in the Context of a Smart Service System.” IEEE Transactions
on Engineering Management 71 (2024): 3641–55. https://doi.org/10.1109/tem.2024.3352819.'
ieee: 'P. zur Heiden, J. Priefer, and D. Beverungen, “Predictive Maintenance on
the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform
in the Context of a Smart Service System,” IEEE Transactions on Engineering
Management, vol. 71, pp. 3641–3655, 2024, doi: 10.1109/tem.2024.3352819.'
mla: zur Heiden, Philipp, et al. “Predictive Maintenance on the Energy Distribution
Grid—Design and Evaluation of a Digital Industrial Platform in the Context of
a Smart Service System.” IEEE Transactions on Engineering Management, vol.
71, Institute of Electrical and Electronics Engineers (IEEE), 2024, pp. 3641–55,
doi:10.1109/tem.2024.3352819.
short: P. zur Heiden, J. Priefer, D. Beverungen, IEEE Transactions on Engineering
Management 71 (2024) 3641–3655.
date_created: 2024-01-19T11:47:56Z
date_updated: 2024-11-11T09:50:34Z
ddc:
- '620'
doi: 10.1109/tem.2024.3352819
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-04-18T12:26:27Z
date_updated: 2024-04-18T12:26:27Z
file_id: '53570'
file_name: Predictive_Maintenance_on_the_Energy_Distribution_GridDesign_and_Evaluation_of_a_Digital_Industrial_Platform_in_the_Context_of_a_Smart_Service_System.pdf
file_size: 4070804
relation: main_file
success: 1
file_date_updated: 2024-04-18T12:26:27Z
has_accepted_license: '1'
intvolume: ' 71'
keyword:
- Design science research
- digital platform
- distribution grid
- IS design
- predictive maintenance
- smart services
language:
- iso: eng
page: 3641-3655
project:
- _id: '651'
grant_number: 03E16012F
name: 'FLEMING: FLEMING - Flexible Monitoring- und Regelsysteme für die Energie-
und Mobilitätswende im Verteilnetz durch Einsatz von Künstlicher Intelligenz'
publication: IEEE Transactions on Engineering Management
publication_identifier:
issn:
- 0018-9391
- 1558-0040
publication_status: published
publisher: Institute of Electrical and Electronics Engineers (IEEE)
quality_controlled: '1'
status: public
title: Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation
of a Digital Industrial Platform in the Context of a Smart Service System
type: journal_article
user_id: '82872'
volume: 71
year: '2024'
...
---
_id: '57202'
author:
- first_name: Moritz
full_name: Ostermann, Moritz
id: '44763'
last_name: Ostermann
orcid: https://orcid.org/0000-0003-1146-0443
- first_name: Thorsten
full_name: Marten, Thorsten
id: '338'
last_name: Marten
orcid: 0009-0001-6433-7839
- first_name: Thomas
full_name: Tröster, Thomas
id: '553'
last_name: Tröster
citation:
ama: 'Ostermann M, Marten T, Tröster T. Prospective Life Cycle Assessment of Lightweight
Structures in Vehicles for On-Demand Mobility Systems. In: 16th Biennial International
Conference on EcoBalance. ; 2024.'
apa: Ostermann, M., Marten, T., & Tröster, T. (2024). Prospective Life Cycle
Assessment of Lightweight Structures in Vehicles for On-Demand Mobility Systems.
16th Biennial International Conference on EcoBalance. 16th Biennial International
Conference on EcoBalance, Sendai, Japan.
bibtex: '@inproceedings{Ostermann_Marten_Tröster_2024, place={Sendai, Japan}, title={Prospective
Life Cycle Assessment of Lightweight Structures in Vehicles for On-Demand Mobility
Systems}, booktitle={16th Biennial International Conference on EcoBalance}, author={Ostermann,
Moritz and Marten, Thorsten and Tröster, Thomas}, year={2024} }'
chicago: Ostermann, Moritz, Thorsten Marten, and Thomas Tröster. “Prospective Life
Cycle Assessment of Lightweight Structures in Vehicles for On-Demand Mobility
Systems.” In 16th Biennial International Conference on EcoBalance. Sendai,
Japan, 2024.
ieee: M. Ostermann, T. Marten, and T. Tröster, “Prospective Life Cycle Assessment
of Lightweight Structures in Vehicles for On-Demand Mobility Systems,” presented
at the 16th Biennial International Conference on EcoBalance, Sendai, Japan, 2024.
mla: Ostermann, Moritz, et al. “Prospective Life Cycle Assessment of Lightweight
Structures in Vehicles for On-Demand Mobility Systems.” 16th Biennial International
Conference on EcoBalance, 2024.
short: 'M. Ostermann, T. Marten, T. Tröster, in: 16th Biennial International Conference
on EcoBalance, Sendai, Japan, 2024.'
conference:
end_date: 2024-11-07
location: Sendai, Japan
name: 16th Biennial International Conference on EcoBalance
start_date: 2024-11-03
date_created: 2024-11-18T13:25:52Z
date_updated: 2025-03-13T09:24:24Z
department:
- _id: '9'
- _id: '321'
- _id: '149'
keyword:
- Life Cycle Sustainability Assessment
- Prospective Life Cycle Assessment
- Life Cycle Engineering
- On-Demand Mobility
- Mobility Services
language:
- iso: eng
place: Sendai, Japan
publication: 16th Biennial International Conference on EcoBalance
quality_controlled: '1'
status: public
title: Prospective Life Cycle Assessment of Lightweight Structures in Vehicles for
On-Demand Mobility Systems
type: conference_abstract
user_id: '44763'
year: '2024'
...
---
_id: '37058'
abstract:
- lang: eng
text: "Digital technologies have made the line of visibility more transparent, enabling
customers to get deeper insights into an organization’s core operations than ever
before. This creates new challenges for organizations trying to consistently deliver
high-quality customer experiences. In this paper we conduct an empirical analysis
of customers’ preferences and their willingness-to-pay for different degrees of
process transparency, using the example of digitally-enabled business-to-customer
delivery services. Applying conjoint analysis, we quantify customers’ preferences
and willingness-to-pay for different service attributes and levels. Our contributions
are two-fold: For research, we provide empirical measurements of customers’ preferences
and their willingness-to-pay for process transparency, suggesting that more is
not always better. Additionally, we provide a blueprint of how conjoint analysis
can be applied to study design decisions regarding changing an organization’s
digital line of visibility. For practice, our findings enable service managers
to make decisions about process transparency and establishing different levels
of service quality.\r\n"
author:
- first_name: Katharina
full_name: Brennig, Katharina
id: '51905'
last_name: Brennig
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
citation:
ama: 'Brennig K, Müller O. More Isn’t Always Better – Measuring Customers’ Preferences
for Digital Process Transparency. In: Hawaii International Conference on System
Sciences. ; 2023.'
apa: Brennig, K., & Müller, O. (2023). More Isn’t Always Better – Measuring
Customers’ Preferences for Digital Process Transparency. Hawaii International
Conference on System Sciences. 56th Hawaii International Conference on System
Sciences, Lāhainā.
bibtex: '@inproceedings{Brennig_Müller_2023, title={More Isn’t Always Better – Measuring
Customers’ Preferences for Digital Process Transparency}, booktitle={Hawaii International
Conference on System Sciences}, author={Brennig, Katharina and Müller, Oliver},
year={2023} }'
chicago: Brennig, Katharina, and Oliver Müller. “More Isn’t Always Better – Measuring
Customers’ Preferences for Digital Process Transparency.” In Hawaii International
Conference on System Sciences, 2023.
ieee: K. Brennig and O. Müller, “More Isn’t Always Better – Measuring Customers’
Preferences for Digital Process Transparency,” presented at the 56th Hawaii International
Conference on System Sciences, Lāhainā, 2023.
mla: Brennig, Katharina, and Oliver Müller. “More Isn’t Always Better – Measuring
Customers’ Preferences for Digital Process Transparency.” Hawaii International
Conference on System Sciences, 2023.
short: 'K. Brennig, O. Müller, in: Hawaii International Conference on System Sciences,
2023.'
conference:
end_date: '20230106'
location: Lāhainā
name: ' 56th Hawaii International Conference on System Sciences'
start_date: '20230103'
date_created: 2023-01-17T11:34:56Z
date_updated: 2024-01-11T11:21:28Z
department:
- _id: '196'
has_accepted_license: '1'
keyword:
- Digital Services
- Line of Visibility
- Process Transparency
- Customer Preferences
- Conjoint Analysis
language:
- iso: eng
publication: Hawaii International Conference on System Sciences
publication_identifier:
unknown:
- 978-0-9981331-6-4
publication_status: published
status: public
title: More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process
Transparency
type: conference
user_id: '51905'
year: '2023'
...
---
_id: '3516'
abstract:
- lang: eng
text: 'Triadic service relationships comprise complex relationships in which not
only the customer and provider are involved as partners but also other individuals
with caregiving relationships with the customer. A triadic constellation may arise
in the context of services for animal companions, for example, when veterinarians
provide counsel and treatment to the animal companion and its owner. Through interviews
with both owners of animal companions and providers of services for animal companions,
this study explores typical constellations and characteristics of the three relationships
in this service triad. In line with balance theory, the results show that four
distinct types of triadic relationships exist in services for animal companions:
the harmonious, the dysfunctional, the challenging, and the doubtful triad. The
study highlights the potential conflicts and dynamics in the triads to advise
providers on how to address customers depending on the types of triads to which
they belong.'
article_type: original
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Jennifer
full_name: Hendricks, Jennifer
last_name: Hendricks
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Gertrud
full_name: Schmitz, Gertrud
last_name: Schmitz
citation:
ama: Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships
in the context of services for animal companions. Journal of Business Research.
2018;(85):295--303.
apa: Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., & Schmitz, G. (2018).
Triadic relationships in the context of services for animal companions. Journal
of Business Research, (85), 295--303.
bibtex: '@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic
relationships in the context of services for animal companions}, number={85},
journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper,
Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018},
pages={295--303} }'
chicago: 'Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud
Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.”
Journal of Business Research, no. 85 (2018): 295--303.'
ieee: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic
relationships in the context of services for animal companions,” Journal of
Business Research, no. 85, pp. 295--303, 2018.
mla: Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services
for Animal Companions.” Journal of Business Research, no. 85, Elsevier,
2018, pp. 295--303.
short: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of
Business Research (2018) 295--303.
date_created: 2018-07-10T07:15:45Z
date_updated: 2022-01-06T06:59:21Z
department:
- _id: '181'
issue: '85'
keyword:
- Triadic relationships
- Balance theory
- Pet-related services
- Animal companions
- Service relationship typology
- Service triads
language:
- iso: eng
page: 295--303
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Triadic relationships in the context of services for animal companions
type: journal_article
user_id: '37741'
year: '2018'
...
---
_id: '44'
abstract:
- lang: eng
text: Natural language software requirements descriptions enable end users to formulate
their wishes and expectations for a future software product without much prior
knowledge in requirements engineering. However, these descriptions are susceptible
to linguistic inaccuracies such as ambiguities and incompleteness that can harm
the development process. There is a number of software solutions that can detect
deficits in requirements descriptions and partially solve them, but they are often
hard to use and not suitable for end users. For this reason, we develop a software
system that helps end-users to create unambiguous and complete requirements descriptions
by combining existing expert tools and controlling them using automatic compensation
strategies. In order to recognize the necessity of individual compensation methods
in the descriptions, we have developed linguistic indicators, which we present
in this paper. Based on these indicators, the whole text analysis pipeline is
ad-hoc configured and thus adapted to the individual circumstances of a requirements
description.
author:
- first_name: Frederik Simon
full_name: Bäumer, Frederik Simon
id: '38837'
last_name: Bäumer
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Bäumer FS, Geierhos M. Flexible Ambiguity Resolution and Incompleteness Detection
in Requirements Descriptions via an Indicator-based Configuration of Text Analysis
Pipelines. In: Proceedings of the 51st Hawaii International Conference on System
Sciences. ; 2018:5746-5755. doi:10125/50609'
apa: Bäumer, F. S., & Geierhos, M. (2018). Flexible Ambiguity Resolution and
Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration
of Text Analysis Pipelines. In Proceedings of the 51st Hawaii International
Conference on System Sciences (pp. 5746–5755). Big Island, Waikoloa Village.
https://doi.org/10125/50609
bibtex: '@inproceedings{Bäumer_Geierhos_2018, title={Flexible Ambiguity Resolution
and Incompleteness Detection in Requirements Descriptions via an Indicator-based
Configuration of Text Analysis Pipelines}, DOI={10125/50609},
booktitle={Proceedings of the 51st Hawaii International Conference on System Sciences},
author={Bäumer, Frederik Simon and Geierhos, Michaela}, year={2018}, pages={5746–5755}
}'
chicago: Bäumer, Frederik Simon, and Michaela Geierhos. “Flexible Ambiguity Resolution
and Incompleteness Detection in Requirements Descriptions via an Indicator-Based
Configuration of Text Analysis Pipelines.” In Proceedings of the 51st Hawaii
International Conference on System Sciences, 5746–55, 2018. https://doi.org/10125/50609.
ieee: F. S. Bäumer and M. Geierhos, “Flexible Ambiguity Resolution and Incompleteness
Detection in Requirements Descriptions via an Indicator-based Configuration of
Text Analysis Pipelines,” in Proceedings of the 51st Hawaii International Conference
on System Sciences, Big Island, Waikoloa Village, 2018, pp. 5746–5755.
mla: Bäumer, Frederik Simon, and Michaela Geierhos. “Flexible Ambiguity Resolution
and Incompleteness Detection in Requirements Descriptions via an Indicator-Based
Configuration of Text Analysis Pipelines.” Proceedings of the 51st Hawaii International
Conference on System Sciences, 2018, pp. 5746–55, doi:10125/50609.
short: 'F.S. Bäumer, M. Geierhos, in: Proceedings of the 51st Hawaii International
Conference on System Sciences, 2018, pp. 5746–5755.'
conference:
end_date: 2018-01-06
location: Big Island, Waikoloa Village
name: 51st Hawaii International Conference on System Sciences (HICSS 2018)
start_date: 2018-01-03
date_created: 2017-10-17T12:40:59Z
date_updated: 2022-01-06T07:01:01Z
ddc:
- '000'
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10125/50609
file:
- access_level: closed
content_type: application/pdf
creator: ups
date_created: 2018-11-02T14:32:35Z
date_updated: 2018-11-02T14:32:35Z
file_id: '5274'
file_name: paper0722.pdf
file_size: 753693
relation: main_file
success: 1
file_date_updated: 2018-11-02T14:32:35Z
has_accepted_license: '1'
keyword:
- 'Software Product Lines: Engineering'
- Services
- and Management
- Ambiguities
- Incompleteness
- Natural Language Processing
- Software Requirements
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://scholarspace.manoa.hawaii.edu/bitstream/10125/50609/1/paper0722.pdf
oa: '1'
page: 5746-5755
project:
- _id: '1'
name: SFB 901
- _id: '3'
name: SFB 901 - Project Area B
- _id: '9'
name: SFB 901 - Subproject B1
publication: Proceedings of the 51st Hawaii International Conference on System Sciences
publication_identifier:
isbn:
- 978-0-9981331-1-9
publication_status: published
quality_controlled: '1'
status: public
title: Flexible Ambiguity Resolution and Incompleteness Detection in Requirements
Descriptions via an Indicator-based Configuration of Text Analysis Pipelines
type: conference
user_id: '477'
year: '2018'
...
---
_id: '4947'
abstract:
- lang: eng
text: Manufacturers increasingly integrate information and communication technologies
into their products so that they can provide IT-based services. Organizations
that formerly concentrated on transactional sales thus confront a new challenge
associated with managing service usage—retention and extracting value from investments
in smart technology. This study combines a marketing and an information systems
perspective in a field study conducted jointly with a large European car manufacturer.
Understanding the renewal decision for IT-based service contracts requires knowledge
from both disciplines. The paper shows that combining behavioral predictor variables
stemming from marketing research and technology-related perceptual variables stemming
from technology acceptance research increases the explanatory power and prediction
accuracy of forecasting models for customer renewal decisions. Specifically, the
authors show that perceptions of usefulness become more important the longer customers
use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
full_name: Wangenheim, Florian v
last_name: Wangenheim
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
citation:
ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer
renewal decisions for IT-based service contracts. Journal of Business Research.
2017;(79):181--188.
apa: Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel?
Drivers of customer renewal decisions for IT-based service contracts. Journal
of Business Research, (79), 181--188.
bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }'
chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or
Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
Journal of Business Research, no. 79 (2017): 181--188.'
ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts,” Journal of Business
Research, no. 79, pp. 181--188, 2017.
mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
Decisions for IT-Based Service Contracts.” Journal of Business Research,
no. 79, Elsevier, 2017, pp. 181--188.
short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research
(2017) 181--188.
date_created: 2018-10-26T10:11:34Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- IT-based service
- Smart services
- Contract renewal
- Retention
- Customer churn
- Free trial
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '5829'
abstract:
- lang: eng
text: Websites increasingly embed semantic data for search engine optimization.
The most common ontology for semantic data, schema.org, is supported by all major
search engines and describes over 500 data types, including calendar events, recipes,
products, and TV shows. As of today, users wishing to pass this data to their
favorite applications, e.g., their calendars, cookbooks, price comparison applications
or even smart devices such as TV receivers, rely on cumbersome and error-prone
workarounds such as reentering the data or a series of copy and paste operations.
In this paper, we present Semantic Data Mediator (SDM), an approach that allows
the easy transfer of semantic data to a multitude of services, ranging from web
services to applications installed on different devices. SDM extracts semantic
data from the currently displayed web page on the client-side, offers suitable
services to the user, and by the press of a button, forwards this data to the
desired service while doing all the necessary data conversion and service interface
adaptation in between. To realize this, we built a reusable repository of service
descriptions, data converters, and service adapters, which can be extended by
the crowd. Our approach for linking services to websites relies solely on semantic
data and does not require any additional support by either website or service
developers. We have fully implemented our approach and present a real-world case
study demonstrating its feasibility and usefulness.
author:
- first_name: Dennis
full_name: Wolters, Dennis
id: '11308'
last_name: Wolters
- first_name: Stefan
full_name: Heindorf, Stefan
id: '11871'
last_name: Heindorf
orcid: 0000-0002-4525-6865
- first_name: Jonas
full_name: Kirchhoff, Jonas
id: '39928'
last_name: Kirchhoff
- first_name: Gregor
full_name: Engels, Gregor
id: '107'
last_name: Engels
citation:
ama: 'Wolters D, Heindorf S, Kirchhoff J, Engels G. Linking Services to Websites
by Leveraging Semantic Data. In: Altintas I, Chen S, eds. 2017 IEEE International
Conference on Web Services (ICWS). IEEE; 2017. doi:10.1109/icws.2017.80'
apa: Wolters, D., Heindorf, S., Kirchhoff, J., & Engels, G. (2017). Linking
Services to Websites by Leveraging Semantic Data. In I. Altintas & S. Chen
(Eds.), 2017 IEEE International Conference on Web Services (ICWS). IEEE.
https://doi.org/10.1109/icws.2017.80
bibtex: '@inproceedings{Wolters_Heindorf_Kirchhoff_Engels_2017, title={Linking Services
to Websites by Leveraging Semantic Data}, DOI={10.1109/icws.2017.80},
booktitle={2017 IEEE International Conference on Web Services (ICWS)}, publisher={IEEE},
author={Wolters, Dennis and Heindorf, Stefan and Kirchhoff, Jonas and Engels,
Gregor}, editor={Altintas, Ilkay and Chen, Shiping}, year={2017} }'
chicago: Wolters, Dennis, Stefan Heindorf, Jonas Kirchhoff, and Gregor Engels. “Linking
Services to Websites by Leveraging Semantic Data.” In 2017 IEEE International
Conference on Web Services (ICWS), edited by Ilkay Altintas and Shiping Chen.
IEEE, 2017. https://doi.org/10.1109/icws.2017.80.
ieee: 'D. Wolters, S. Heindorf, J. Kirchhoff, and G. Engels, “Linking Services to
Websites by Leveraging Semantic Data,” in 2017 IEEE International Conference
on Web Services (ICWS), 2017, doi: 10.1109/icws.2017.80.'
mla: Wolters, Dennis, et al. “Linking Services to Websites by Leveraging Semantic
Data.” 2017 IEEE International Conference on Web Services (ICWS), edited
by Ilkay Altintas and Shiping Chen, IEEE, 2017, doi:10.1109/icws.2017.80.
short: 'D. Wolters, S. Heindorf, J. Kirchhoff, G. Engels, in: I. Altintas, S. Chen
(Eds.), 2017 IEEE International Conference on Web Services (ICWS), IEEE, 2017.'
date_created: 2018-11-26T11:49:31Z
date_updated: 2022-10-15T20:01:55Z
department:
- _id: '66'
doi: 10.1109/icws.2017.80
editor:
- first_name: Ilkay
full_name: Altintas, Ilkay
last_name: Altintas
- first_name: Shiping
full_name: Chen, Shiping
last_name: Chen
keyword:
- Services
- Websites
- Semantic Data
- schema.org
- Data Conversion
- Interface Adaptation
- Mediation
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://cs.uni-paderborn.de/fileadmin/informatik/fg/dbis/Publikationen/2017/wolters2017_ICWS.pdf
oa: '1'
publication: 2017 IEEE International Conference on Web Services (ICWS)
publication_identifier:
isbn:
- '9781538607527'
publication_status: published
publisher: IEEE
status: public
title: Linking Services to Websites by Leveraging Semantic Data
type: conference
user_id: '11871'
year: '2017'
...
---
_id: '5701'
abstract:
- lang: eng
text: "Purpose\r\n– The purpose of this paper is to craft a future research agenda
to advance smart service research and practice. Smart services are delivered to
or via intelligent objects that feature awareness and connectivity. For service
researchers and managers, one of the most fascinating aspects of smart service
provision is that the connected object is able to sense its own condition and
its surroundings and thus allows for real-time data collection, continuous communication
and interactive feedback. \r\n\r\nDesign/methodology/approach\r\n– This article
is based on discussions in the workshop on “Fresh perspectives on technology in
service” at the International Network of Service Researchers on September 26,
2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services,
adds an extensive literature review, provides examples from business practice
and develops a structured approach to new research avenues. \r\n\r\nFindings\r\n–
We propose that smart services vary on their individual level of autonomous decision-making,
visibility and embeddedness in objects and customer lives. Based on a discussion
of these characteristics, we identify research avenues regarding the perception
and nature of smart services, the adoption of smart services, the innovation through
smart services as well as regarding the development of new business models. \r\n\r\nOriginality/value\r\n–
Smart services is a new emerging topic in service marketing research, their implications
on organizations, customers and the service landscape have not been fully explored.
We provide a fresh perspective on service research by characterizing relevant
aspects of smart service that will stimulate fruitful future research and advance
the understanding and practice of smart services."
article_type: original
author:
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Kristina
full_name: Heinonen, Kristina
last_name: Heinonen
- first_name: Amy L
full_name: Ostrom, Amy L
last_name: Ostrom
- first_name: Lia
full_name: Patricio, Lia
last_name: Patricio
- first_name: Rui
full_name: Sousa, Rui
last_name: Sousa
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Jos
full_name: Lemmink, Jos
last_name: Lemmink
citation:
ama: 'Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications
for Service Researchers and Managers. Journal of Services Marketing. 2015;29(6/7):442-447.'
apa: 'Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss,
C., & Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service
Researchers and Managers. Journal of Services Marketing, 29(6/7),
442–447.'
bibtex: '@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing”
Smart Service: Implications for Service Researchers and Managers.}, volume={29},
number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group
Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom,
Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015},
pages={442–447} }'
chicago: 'Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui
Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for
Service Researchers and Managers.” Journal of Services Marketing 29, no.
6/7 (2015): 442–47.'
ieee: 'N. Wünderlich et al., “Futurizing” Smart Service: Implications for
Service Researchers and Managers.,” Journal of Services Marketing, vol.
29, no. 6/7, pp. 442–447, 2015.'
mla: 'Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service
Researchers and Managers.” Journal of Services Marketing, vol. 29, no.
6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.'
short: N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss,
J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.
date_created: 2018-11-15T11:27:26Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: ' 29'
issue: 6/7
keyword:
- Connected services
- Intelligent object
- New service type
- Smart services
language:
- iso: eng
page: 442-447
publication: Journal of Services Marketing
publication_status: published
publisher: Emerald Group Publishing Limited
status: public
title: 'Futurizing” Smart Service: Implications for Service Researchers and Managers.'
type: journal_article
user_id: '37741'
volume: 29
year: '2015'
...
---
_id: '5717'
abstract:
- lang: eng
text: Although professional service providers increasingly deliver their services
globally, little is known about cross-cultural differences in customers’ motivation
to participate in service production. To address this lacuna, we survey a total
of 2,284 banking customers in 11 countries on their motivation to provide personal
information to, and follow the advice of, their service providers. We find differences
in both aspects, but only the differences in providing personal information can
be explained by the cultural values of uncertainty avoidance, individualism/collectivism,
and masculinity/femininity. To perform certain tasks in the service process, global
professional service providers should acknowledge cultural differences in customers’
motivations.
article_type: original
author:
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Marcus S
full_name: Zimmer, Marcus S
last_name: Zimmer
citation:
ama: Schumann JH, Wünderlich N, Zimmer MS. Culture’s Impact on Customer Motivation
to Engage in Professional Service Enactments. Schmalenbach Business Review.
2012;64(2):141-165.
apa: Schumann, J. H., Wünderlich, N., & Zimmer, M. S. (2012). Culture’s Impact
on Customer Motivation to Engage in Professional Service Enactments. Schmalenbach
Business Review, 64(2), 141–165.
bibtex: '@article{Schumann_Wünderlich_Zimmer_2012, title={Culture’s Impact on Customer
Motivation to Engage in Professional Service Enactments.}, volume={64}, number={2},
journal={Schmalenbach Business Review}, publisher={Springer}, author={Schumann,
Jan H and Wünderlich, Nancy and Zimmer, Marcus S}, year={2012}, pages={141–165}
}'
chicago: 'Schumann, Jan H, Nancy Wünderlich, and Marcus S Zimmer. “Culture’s Impact
on Customer Motivation to Engage in Professional Service Enactments.” Schmalenbach
Business Review 64, no. 2 (2012): 141–65.'
ieee: J. H. Schumann, N. Wünderlich, and M. S. Zimmer, “Culture’s Impact on Customer
Motivation to Engage in Professional Service Enactments.,” Schmalenbach Business
Review, vol. 64, no. 2, pp. 141–165, 2012.
mla: Schumann, Jan H., et al. “Culture’s Impact on Customer Motivation to Engage
in Professional Service Enactments.” Schmalenbach Business Review, vol.
64, no. 2, Springer, 2012, pp. 141–65.
short: J.H. Schumann, N. Wünderlich, M.S. Zimmer, Schmalenbach Business Review 64
(2012) 141–165.
date_created: 2018-11-16T09:40:23Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
intvolume: ' 64'
issue: '2'
keyword:
- Co-Production
- Culture
- Customer Participation
- Professional Services
language:
- iso: eng
page: 141-165
publication: Schmalenbach Business Review
publication_status: published
publisher: Springer
status: public
title: Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.
type: journal_article
user_id: '37741'
volume: 64
year: '2012'
...
---
_id: '5718'
abstract:
- lang: eng
text: The role of information and communication technology for economic growth has
been emphasized repeatedly. Technological breakthroughs have generated new forms
of services, such as self-services or remote services. Although these encounters
are qualitatively different from traditional service provision, prior service
management literature thus far had paid little attention to theory development
and the systematization of technology-based service encounters. To fill this research
gap, the present study outlines how new types of technology-based services fit
into existing service typologies and provides an extension of existing frameworks
to capture their unique characteristics. These insights in turn offer managerial
implications and highlight open research questions.
article_type: original
author:
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Florian
full_name: Wangenheim, Florian
last_name: Wangenheim
citation:
ama: 'Schumann JH, Wünderlich N, Wangenheim F. Technology Mediation in Service Delivery:
A New Typology and an Agenda for Managers and Academics. Technovation.
2012;32(2):133-143.'
apa: 'Schumann, J. H., Wünderlich, N., & Wangenheim, F. (2012). Technology Mediation
in Service Delivery: A New Typology and an Agenda for Managers and Academics.
Technovation, 32(2), 133–143.'
bibtex: '@article{Schumann_Wünderlich_Wangenheim_2012, title={Technology Mediation
in Service Delivery: A New Typology and an Agenda for Managers and Academics.},
volume={32}, number={2}, journal={Technovation}, publisher={Elsevier}, author={Schumann,
Jan H and Wünderlich, Nancy and Wangenheim, Florian}, year={2012}, pages={133–143}
}'
chicago: 'Schumann, Jan H, Nancy Wünderlich, and Florian Wangenheim. “Technology
Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.”
Technovation 32, no. 2 (2012): 133–43.'
ieee: 'J. H. Schumann, N. Wünderlich, and F. Wangenheim, “Technology Mediation in
Service Delivery: A New Typology and an Agenda for Managers and Academics.,” Technovation,
vol. 32, no. 2, pp. 133–143, 2012.'
mla: 'Schumann, Jan H., et al. “Technology Mediation in Service Delivery: A New
Typology and an Agenda for Managers and Academics.” Technovation, vol.
32, no. 2, Elsevier, 2012, pp. 133–43.'
short: J.H. Schumann, N. Wünderlich, F. Wangenheim, Technovation 32 (2012) 133–143.
date_created: 2018-11-16T09:43:45Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
intvolume: ' 32'
issue: '2'
keyword:
- Services
- Remote services
- Self-services
- Technology mediation
language:
- iso: eng
page: 133-143
publication: Technovation
publication_status: published
publisher: Elsevier
status: public
title: 'Technology Mediation in Service Delivery: A New Typology and an Agenda for
Managers and Academics.'
type: journal_article
user_id: '37741'
volume: 32
year: '2012'
...
---
_id: '5719'
abstract:
- lang: ger
text: Die Möglichkeiten der Erbringung von Dienstleistungen haben sich durch die
Entwicklungen der Informations- und Kommunikationstechnologien stark erweitert.
Unter Zuhilfenahme moderner Formen der Datenfernübertragung kann eine breite Palette
von Dienstleistungen technologisch vermittelt über große Entfernungen hinweg erbracht
werden. Diesen als ferngesteuerte Dienstleistungen bezeichneten Angeboten kommt
in der Praxis eine immer größere Bedeutung zu. In der betriebswirtschaftlichen
Literatur wurde ihnen bisher jedoch wenig Beachtung geschenkt. In diesem Überblicksartikel
erfolgt daher eine erste Auseinandersetzung mit betriebswirtschaftlich relevanten
Aspekten ferngesteuerter Dienstleistungen. Ausgehend von einer begrifflichen Abgrenzung
und Konzeptualisierung dieses neuen Dienstleistungstypus im Abgleich mit bestehenden
Systematisierungsansätzen werden die spezifischen Herausforderungen des Management
und Marketing von ferngesteuerten Dienstleistungen reflektiert und sowie künftige
Forschungsaufgaben abgeleitet.
article_type: original
author:
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
- first_name: Florian v
full_name: Wangenheim, Florian v
last_name: Wangenheim
- first_name: Hartmut H
full_name: Holzmüller, Hartmut H
last_name: Holzmüller
citation:
ama: 'Wünderlich N, Schumann JH, Wangenheim F v, Holzmüller HH. Management und Marketing
ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche
Herausforderungen und künftige Forschungsaufgaben. Zeitschrift für Betriebswirtschaft.
2011;81(9):977-1001.'
apa: 'Wünderlich, N., Schumann, J. H., Wangenheim, F. v, & Holzmüller, H. H.
(2011). Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle
Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.
Zeitschrift für Betriebswirtschaft, 81(9), 977–1001.'
bibtex: '@article{Wünderlich_Schumann_Wangenheim_Holzmüller_2011, title={Management
und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche
Herausforderungen und künftige Forschungsaufgaben.}, volume={81}, number={9},
journal={Zeitschrift für Betriebswirtschaft}, publisher={Springer}, author={Wünderlich,
Nancy and Schumann, Jan H and Wangenheim, Florian v and Holzmüller, Hartmut H},
year={2011}, pages={977–1001} }'
chicago: 'Wünderlich, Nancy, Jan H Schumann, Florian v Wangenheim, and Hartmut H
Holzmüller. “Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle
Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.”
Zeitschrift für Betriebswirtschaft 81, no. 9 (2011): 977–1001.'
ieee: 'N. Wünderlich, J. H. Schumann, F. v Wangenheim, and H. H. Holzmüller, “Management
und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche
Herausforderungen und künftige Forschungsaufgaben.,” Zeitschrift für Betriebswirtschaft,
vol. 81, no. 9, pp. 977–1001, 2011.'
mla: 'Wünderlich, Nancy, et al. “Management und Marketing ferngesteuerter Dienstleistungen:
Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige
Forschungsaufgaben.” Zeitschrift für Betriebswirtschaft, vol. 81, no. 9,
Springer, 2011, pp. 977–1001.'
short: N. Wünderlich, J.H. Schumann, F. v Wangenheim, H.H. Holzmüller, Zeitschrift
für Betriebswirtschaft 81 (2011) 977–1001.
date_created: 2018-11-16T09:46:58Z
date_updated: 2022-01-06T07:02:37Z
department:
- _id: '181'
extern: '1'
intvolume: ' 81'
issue: '9'
keyword:
- Technologieintensive Dienstleistungen
- remote services
- Dienstleistungstechnologien
language:
- iso: ger
page: 977-1001
publication: Zeitschrift für Betriebswirtschaft
publication_status: published
publisher: Springer
status: public
title: 'Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle
Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.'
type: journal_article
user_id: '37741'
volume: 81
year: '2011'
...
---
_id: '39050'
abstract:
- lang: eng
text: Currently, middleware for smart home networks with embedded and mobile devices
are in the focus of several investigations. In this paper, we propose a middleware
for secure management of device and user profiles by integrating a profile database
with a generic authentication scheme for an X.509 enabled ticket management in
the context of the OSGi framework. After the introduction of the individual system
components and their interaction, we also discuss potential system attacks.
author:
- first_name: Max
full_name: Ziegler, Max
last_name: Ziegler
- first_name: Wolfgang
full_name: Müller, Wolfgang
id: '16243'
last_name: Müller
- first_name: Robbie
full_name: Schäfer, Robbie
last_name: Schäfer
- first_name: Chris
full_name: Loeser, Chris
last_name: Loeser
citation:
ama: 'Ziegler M, Müller W, Schäfer R, Loeser C. Secure Profile Management in Smart
Home Networks. In: Proceedings of the 1st International Workshop on Secure
and Ubiquitous Networks (SUN-2005). IEEE; 2005. doi:10.1109/DEXA.2005.171'
apa: Ziegler, M., Müller, W., Schäfer, R., & Loeser, C. (2005). Secure Profile
Management in Smart Home Networks. Proceedings of the 1st International Workshop
on Secure and Ubiquitous Networks (SUN-2005). 16th International Workshop
on Database and Expert Systems Applications (DEXA’05), Copenhagen, Denmark . https://doi.org/10.1109/DEXA.2005.171
bibtex: '@inproceedings{Ziegler_Müller_Schäfer_Loeser_2005, place={Copenhagen, Denmark
}, title={Secure Profile Management in Smart Home Networks}, DOI={10.1109/DEXA.2005.171},
booktitle={Proceedings of the 1st International Workshop on Secure and Ubiquitous
Networks (SUN-2005)}, publisher={IEEE}, author={Ziegler, Max and Müller, Wolfgang
and Schäfer, Robbie and Loeser, Chris}, year={2005} }'
chicago: 'Ziegler, Max, Wolfgang Müller, Robbie Schäfer, and Chris Loeser. “Secure
Profile Management in Smart Home Networks.” In Proceedings of the 1st International
Workshop on Secure and Ubiquitous Networks (SUN-2005). Copenhagen, Denmark
: IEEE, 2005. https://doi.org/10.1109/DEXA.2005.171.'
ieee: 'M. Ziegler, W. Müller, R. Schäfer, and C. Loeser, “Secure Profile Management
in Smart Home Networks,” presented at the 16th International Workshop on Database
and Expert Systems Applications (DEXA’05), Copenhagen, Denmark , 2005, doi: 10.1109/DEXA.2005.171.'
mla: Ziegler, Max, et al. “Secure Profile Management in Smart Home Networks.” Proceedings
of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005),
IEEE, 2005, doi:10.1109/DEXA.2005.171.
short: 'M. Ziegler, W. Müller, R. Schäfer, C. Loeser, in: Proceedings of the 1st
International Workshop on Secure and Ubiquitous Networks (SUN-2005), IEEE, Copenhagen,
Denmark , 2005.'
conference:
location: 'Copenhagen, Denmark '
name: 16th International Workshop on Database and Expert Systems Applications (DEXA'05)
date_created: 2023-01-24T08:39:45Z
date_updated: 2023-01-24T08:39:50Z
department:
- _id: '672'
doi: 10.1109/DEXA.2005.171
keyword:
- Intelligent networks
- Smart homes
- Middleware
- Project management
- Data security
- Ubiquitous computing
- Context-aware services
- Computer architecture
- Home automation
- Environmental management
language:
- iso: eng
place: 'Copenhagen, Denmark '
publication: Proceedings of the 1st International Workshop on Secure and Ubiquitous
Networks (SUN-2005)
publication_identifier:
isbn:
- 0-7695-2424-9
publisher: IEEE
status: public
title: Secure Profile Management in Smart Home Networks
type: conference
user_id: '5786'
year: '2005'
...
---
_id: '39071'
abstract:
- lang: eng
text: The interconnection of software components is a key to enabling collaborative
work. However, technology differences and security barriers like firewalls often
hinder establishing collaborative infrastructures between enterprises or even
within a single enterprise. We introduce a peer-to-peer based network infrastructure
that transparently overcomes these problems using relay and routing mechanisms
as well as different underlying transport protocols. We discuss the application
of this technology to interconnect Web services.
author:
- first_name: Tim
full_name: Schattkowsky, Tim
last_name: Schattkowsky
- first_name: Chris
full_name: Loeser, Chris
last_name: Loeser
- first_name: Wolfgang
full_name: Müller, Wolfgang
id: '16243'
last_name: Müller
citation:
ama: 'Schattkowsky T, Loeser C, Müller W. Peer-To-Peer Technology for Interconnecting
Web Services in Heterogeneous Networks. In: Proceedings of AINA2004. IEEE;
2004. doi:10.1109/AINA.2004.1283977'
apa: Schattkowsky, T., Loeser, C., & Müller, W. (2004). Peer-To-Peer Technology
for Interconnecting Web Services in Heterogeneous Networks. Proceedings of
AINA2004. 18th International Conference on Advanced Information Networking
and Applications, Fukuoka, Japan . https://doi.org/10.1109/AINA.2004.1283977
bibtex: '@inproceedings{Schattkowsky_Loeser_Müller_2004, place={Fukuoka, Japan },
title={Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous
Networks}, DOI={10.1109/AINA.2004.1283977},
booktitle={Proceedings of AINA2004}, publisher={IEEE}, author={Schattkowsky, Tim
and Loeser, Chris and Müller, Wolfgang}, year={2004} }'
chicago: 'Schattkowsky, Tim, Chris Loeser, and Wolfgang Müller. “Peer-To-Peer Technology
for Interconnecting Web Services in Heterogeneous Networks.” In Proceedings
of AINA2004. Fukuoka, Japan : IEEE, 2004. https://doi.org/10.1109/AINA.2004.1283977.'
ieee: 'T. Schattkowsky, C. Loeser, and W. Müller, “Peer-To-Peer Technology for Interconnecting
Web Services in Heterogeneous Networks,” presented at the 18th International
Conference on Advanced Information Networking and Applications, Fukuoka, Japan
, 2004, doi: 10.1109/AINA.2004.1283977.'
mla: Schattkowsky, Tim, et al. “Peer-To-Peer Technology for Interconnecting Web
Services in Heterogeneous Networks.” Proceedings of AINA2004, IEEE, 2004,
doi:10.1109/AINA.2004.1283977.
short: 'T. Schattkowsky, C. Loeser, W. Müller, in: Proceedings of AINA2004, IEEE,
Fukuoka, Japan , 2004.'
conference:
location: 'Fukuoka, Japan '
name: ' 18th International Conference on Advanced Information Networking and Applications'
date_created: 2023-01-24T09:05:58Z
date_updated: 2023-01-24T09:06:02Z
department:
- _id: '672'
doi: 10.1109/AINA.2004.1283977
keyword:
- Peer to peer computing
- Web services
- Intelligent networks
- Routing
- Relays
- Simple object access protocol
- Collaborative work
- Transport protocols
- Network address translation
- Java
language:
- iso: eng
place: 'Fukuoka, Japan '
publication: Proceedings of AINA2004
publication_identifier:
isbn:
- 0-7695-2051-0
publisher: IEEE
status: public
title: Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks
type: conference
user_id: '5786'
year: '2004'
...