---
_id: '58347'
author:
- first_name: Marc
full_name: Godau, Marc
id: '98877'
last_name: Godau
- first_name: Phillip
full_name: Gosmann, Phillip
id: '59865'
last_name: Gosmann
citation:
ama: Godau M, Gosmann P. Social Media Music Theory. Musiktheorie auf Instagram als
Teil einer Musikpädagogik im Zeitalter der Postdigitalität. Auditive Medienkulturen
‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten.
Published online 2025.
apa: Godau, M., & Gosmann, P. (2025). Social Media Music Theory. Musiktheorie
auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität.
Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken
in Social Media-Mikroformaten.
bibtex: '@article{Godau_Gosmann_2025, title={Social Media Music Theory. Musiktheorie
auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität},
journal={Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken
in Social Media-Mikroformaten}, publisher={Auditive Medienkulturen}, author={Godau,
Marc and Gosmann, Phillip}, year={2025} }'
chicago: Godau, Marc, and Phillip Gosmann. “Social Media Music Theory. Musiktheorie
auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität.”
Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken
in Social Media-Mikroformaten, 2025.
ieee: M. Godau and P. Gosmann, “Social Media Music Theory. Musiktheorie auf Instagram
als Teil einer Musikpädagogik im Zeitalter der Postdigitalität,” Auditive Medienkulturen.
‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten,
2025.
mla: Godau, Marc, and Phillip Gosmann. “Social Media Music Theory. Musiktheorie
auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität.”
Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken
in Social Media-Mikroformaten, Auditive Medienkulturen, 2025.
short: M. Godau, P. Gosmann, Auditive Medienkulturen. ‘The Evolution of Sound’?
Soundkulturelle Praktiken in Social Media-Mikroformaten (2025).
date_created: 2025-01-23T18:10:06Z
date_updated: 2025-01-24T08:35:15Z
department:
- _id: '36'
- _id: '129'
- _id: '540'
- _id: '131'
- _id: '868'
keyword:
- Edugram
- Instagram
- Musiktheorie
- Postdigitalität
- Social Media
language:
- iso: ger
main_file_link:
- open_access: '1'
url: https://www.auditive-medienkulturen.de/2025/01/23/social-media-music-theory/
oa: '1'
project:
- _id: '792'
name: 'KuMuS-ProNeD: KuMuS-ProNeD - Professionelle Netzwerke zur Förderung adaptiver,
handlungsbezogener, digitaler Innovationen in der Lehrkräftebildung in Kunst,
Musik und Sport'
publication: Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken
in Social Media-Mikroformaten
publication_status: published
publisher: Auditive Medienkulturen
status: public
title: Social Media Music Theory. Musiktheorie auf Instagram als Teil einer Musikpädagogik
im Zeitalter der Postdigitalität
type: journal_article
user_id: '59865'
year: '2025'
...
---
_id: '57593'
abstract:
- lang: eng
text: "Between Dethematizing and Demonetisation: The Holocaust in depictions of
National-Socialism and World War Two on YouTube – In September 2018, an ambitious
\r\nand highly noteworthy project for the construction and distribution of a broad-reaching
portrayal of 20th-century violence in the digital age was launched: the YouTube
\r\nchannel World War Two (WW2). Their mission was to present the experiences
of \r\nthose who lived through the war in a radically objective, apolitical, and
detailed \r\nmanner. The main series, sharing the same title as the channel, focused
on military \r\nevents, while another series titled War Against Humanity (WAH)
would address \r\nwar crimes, human rights abuses, the mass murder of civilians
and prisoners of \r\nwar, Nazi euthanasia crimes, and the Holocaust. This division
of the narrative into \r\na military history (main series) and a separate history
of war crimes and the Holocaust (side series) raises important questions about
the conditions, opportunities, \r\nand limitations that YouTube’s media and economic
structures impose on the portrayal of war, mass violence, and genocide. The paper
also examines how these \r\nstructures influence the narrative and shape the presented
historical image, and \r\nwhat consequences arise for the depiction of war and
history from an academic perspective. Lastly, it explores the reasons behind this
narrative split: whether it was \r\na deliberate decision to systematically differentiate
the storytelling or a strategic \r\nmove shaped by YouTube’s media and economic
constraints. The question arises: \r\nto what extent can historical education
on digital platforms like YouTube, driven \r\nby the need for content monetization,
still align closely with academic standards?"
article_type: original
author:
- first_name: Julia
full_name: Quast, Julia
id: '102451'
last_name: Quast
citation:
ama: Quast J. Zwischen Dethematisierung und Demonetarisierung Der Holocaust in
Darstellungen von NS und Zweitem Weltkrieg auf YouTube. Zeitschrift für Genozidforschung.
2024;22(2):264-291.
apa: Quast, J. (2024). Zwischen Dethematisierung und Demonetarisierung Der Holocaust
in Darstellungen von NS und Zweitem Weltkrieg auf YouTube. Zeitschrift für
Genozidforschung, 22(2), 264–291.
bibtex: '@article{Quast_2024, title={Zwischen Dethematisierung und Demonetarisierung
Der Holocaust in Darstellungen von NS und Zweitem Weltkrieg auf YouTube}, volume={22},
number={2}, journal={Zeitschrift für Genozidforschung}, publisher={Velbrück },
author={Quast, Julia}, year={2024}, pages={264–291} }'
chicago: 'Quast, Julia. “Zwischen Dethematisierung und Demonetarisierung Der Holocaust
in Darstellungen von NS und Zweitem Weltkrieg auf YouTube.” Zeitschrift für
Genozidforschung 22, no. 2 (2024): 264–91.'
ieee: J. Quast, “Zwischen Dethematisierung und Demonetarisierung Der Holocaust
in Darstellungen von NS und Zweitem Weltkrieg auf YouTube,” Zeitschrift für
Genozidforschung, vol. 22, no. 2, pp. 264–291, 2024.
mla: Quast, Julia. “Zwischen Dethematisierung und Demonetarisierung Der Holocaust
in Darstellungen von NS und Zweitem Weltkrieg auf YouTube.” Zeitschrift für
Genozidforschung, vol. 22, no. 2, Velbrück , 2024, pp. 264–91.
short: J. Quast, Zeitschrift für Genozidforschung 22 (2024) 264–291.
date_created: 2024-12-05T13:08:48Z
date_updated: 2025-07-04T18:36:43Z
department:
- _id: '6'
intvolume: ' 22'
issue: '2'
keyword:
- Zweiter Weltkrieg
- Holocaust
- Geschichtsbild
- Public History
- Social Media
- YouTube
- Erinnerungskultur
language:
- iso: ger
page: 264-291
project:
- _id: '1273'
name: Der Zweite Weltkrieg und seine (Un-)Vermarktbarkeit
publication: Zeitschrift für Genozidforschung
publication_status: published
publisher: 'Velbrück '
quality_controlled: '1'
status: public
title: Zwischen Dethematisierung und Demonetarisierung Der Holocaust in Darstellungen
von NS und Zweitem Weltkrieg auf YouTube
type: journal_article
user_id: '102451'
volume: 22
year: '2024'
...
---
_id: '45270'
abstract:
- lang: eng
text: Clinical depression is a serious mental disorder that poses challenges for
both personal and public health. Millions of people struggle with depression each
year, but for many, the disorder goes undiagnosed or untreated. Over the last
decade, early depression detection on social media emerged as an interdisciplinary
research field. However, there is still a gap in detecting hesitant, depression-susceptible
individuals with minimal direct depressive signals at an early stage. We, therefore,
take up this open point and leverage posts from Reddit to fill the addressed gap.
Our results demonstrate the potential of contemporary Transformer architectures
in yielding promising predictive capabilities for mental health research. Furthermore,
we investigate the model’s interpretability using a surrogate and a topic modeling
approach. Based on our findings, we consider this work as a further step towards
developing a better understanding of mental eHealth and hope that our results
can support the development of future technologies.
author:
- first_name: Haya
full_name: Halimeh, Haya
id: '87673'
last_name: Halimeh
- first_name: Matthew
full_name: Caron, Matthew
id: '60721'
last_name: Caron
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
citation:
ama: 'Halimeh H, Caron M, Müller O. Early Depression Detection with Transformer
Models: Analyzing the Relationship between Linguistic and Psychology-Based Features.
In: Hawaii International Conference on System Sciences. ; 2023.'
apa: 'Halimeh, H., Caron, M., & Müller, O. (2023). Early Depression Detection
with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based
Features. Hawaii International Conference on System Sciences. Hawaii International
Conference on System Sciences.'
bibtex: '@inproceedings{Halimeh_Caron_Müller_2023, title={Early Depression Detection
with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based
Features}, booktitle={Hawaii International Conference on System Sciences}, author={Halimeh,
Haya and Caron, Matthew and Müller, Oliver}, year={2023} }'
chicago: 'Halimeh, Haya, Matthew Caron, and Oliver Müller. “Early Depression Detection
with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based
Features.” In Hawaii International Conference on System Sciences, 2023.'
ieee: 'H. Halimeh, M. Caron, and O. Müller, “Early Depression Detection with Transformer
Models: Analyzing the Relationship between Linguistic and Psychology-Based Features,”
presented at the Hawaii International Conference on System Sciences, 2023.'
mla: 'Halimeh, Haya, et al. “Early Depression Detection with Transformer Models:
Analyzing the Relationship between Linguistic and Psychology-Based Features.”
Hawaii International Conference on System Sciences, 2023.'
short: 'H. Halimeh, M. Caron, O. Müller, in: Hawaii International Conference on
System Sciences, 2023.'
conference:
end_date: 2023-01-06
name: Hawaii International Conference on System Sciences
start_date: 2023-01-03
date_created: 2023-05-25T10:25:21Z
date_updated: 2024-01-10T15:16:37Z
department:
- _id: '195'
- _id: '196'
keyword:
- Social Media and Healthcare Technology
- early depression detection
- liwc
- mental health
- transfer learning
- transformer architectures
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://scholarspace.manoa.hawaii.edu/items/2ddab486-5d2f-4302-8de3-a8b24017da3d
oa: '1'
publication: Hawaii International Conference on System Sciences
publication_status: published
related_material:
link:
- relation: confirmation
url: https://hdl.handle.net/10125/103046
status: public
title: 'Early Depression Detection with Transformer Models: Analyzing the Relationship
between Linguistic and Psychology-Based Features'
type: conference
user_id: '60721'
year: '2023'
...
---
_id: '36877'
abstract:
- lang: eng
text: 'The study explores differences between three user types in the top tweets
about the 2015 “refugee crisis” in Germany and presents the results of a quantitative
content analysis. All tweets with the keyword “Flüchtlinge” posted for a monthlong
period following September 13, 2015, the day Germany decided to implement border
controls, were collected (N = 763,752). The top 2,495 tweets according to number
of retweets were selected for analysis. Differences between news media, public
and private actor tweets in topics, tweet characteristics such as tone and opinion
expression, links, and specific sentiments toward refugees were analyzed. We found
strong differences between the tweets. Public actor tweets were the main source
of positive sentiment toward refugees and the main information source on refugee
support. News media tweets mostly reflected traditional journalistic norms of
impartiality and objectivity, whereas private actor tweets were more diverse in
sentiments toward refugees. '
author:
- first_name: Sanja
full_name: Kapidzic, Sanja
last_name: Kapidzic
- first_name: Felix
full_name: Frey, Felix
last_name: Frey
- first_name: Christoph
full_name: Neuberger, Christoph
last_name: Neuberger
- first_name: Stefan
full_name: Stieglitz, Stefan
last_name: Stieglitz
- first_name: Milad
full_name: Mirbabaie, Milad
id: '88691'
last_name: Mirbabaie
citation:
ama: 'Kapidzic S, Frey F, Neuberger C, Stieglitz S, Mirbabaie M. Crisis Communication
on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee
Crisis” in Germany. International Journal of Communication. 2023;17(0).'
apa: 'Kapidzic, S., Frey, F., Neuberger, C., Stieglitz, S., & Mirbabaie, M.
(2023). Crisis Communication on Twitter: Differences Between User Types in Top
Tweets About the 2015 “Refugee Crisis” in Germany. International Journal of
Communication, 17(0).'
bibtex: '@article{Kapidzic_Frey_Neuberger_Stieglitz_Mirbabaie_2023, title={Crisis
Communication on Twitter: Differences Between User Types in Top Tweets About the
2015 “Refugee Crisis” in Germany}, volume={17}, number={0}, journal={International
Journal of Communication}, author={Kapidzic, Sanja and Frey, Felix and Neuberger,
Christoph and Stieglitz, Stefan and Mirbabaie, Milad}, year={2023} }'
chicago: 'Kapidzic, Sanja, Felix Frey, Christoph Neuberger, Stefan Stieglitz, and
Milad Mirbabaie. “Crisis Communication on Twitter: Differences Between User Types
in Top Tweets About the 2015 ‘Refugee Crisis’ in Germany.” International Journal
of Communication 17, no. 0 (2023).'
ieee: 'S. Kapidzic, F. Frey, C. Neuberger, S. Stieglitz, and M. Mirbabaie, “Crisis
Communication on Twitter: Differences Between User Types in Top Tweets About the
2015 ‘Refugee Crisis’ in Germany,” International Journal of Communication,
vol. 17, no. 0, 2023.'
mla: 'Kapidzic, Sanja, et al. “Crisis Communication on Twitter: Differences Between
User Types in Top Tweets About the 2015 ‘Refugee Crisis’ in Germany.” International
Journal of Communication, vol. 17, no. 0, 2023.'
short: S. Kapidzic, F. Frey, C. Neuberger, S. Stieglitz, M. Mirbabaie, International
Journal of Communication 17 (2023).
date_created: 2023-01-16T09:03:32Z
date_updated: 2023-01-16T09:04:01Z
intvolume: ' 17'
issue: '0'
keyword:
- refugee crisis 2015
- Germany
- social media
- Twitter
- user types
language:
- iso: eng
publication: International Journal of Communication
publication_identifier:
issn:
- 1932-8036
status: public
title: 'Crisis Communication on Twitter: Differences Between User Types in Top Tweets
About the 2015 “Refugee Crisis” in Germany'
type: journal_article
user_id: '77643'
volume: 17
year: '2023'
...
---
_id: '52865'
abstract:
- lang: eng
text: This paper addresses new challenges of detecting campaigns in social media,
which emerged with the rise of Large Language Models (LLMs). LLMs particularly
challenge algorithms focused on the temporal analysis of topical clusters. Simple
similarity measures can no longer capture and map campaigns that were previously
broadly similar in content. Herein, we analyze whether the classification of messages
over time can be profitably used to rediscover poorly detectable campaigns at
the content level. Thus, we evaluate classical classifiers and a new method based
on siamese neural networks. Our results show that campaigns can be detected despite
the limited reliability of the classifiers as long as they are based on a large
amount of simultaneously spread artificial content.
author:
- first_name: Britta
full_name: Grimme, Britta
last_name: Grimme
- first_name: Janina
full_name: Pohl, Janina
last_name: Pohl
- first_name: Hendrik
full_name: Winkelmann, Hendrik
last_name: Winkelmann
- first_name: Lucas
full_name: Stampe, Lucas
last_name: Stampe
- first_name: Christian
full_name: Grimme, Christian
last_name: Grimme
citation:
ama: 'Grimme B, Pohl J, Winkelmann H, Stampe L, Grimme C. Lost in Transformation:
Rediscovering LLM-Generated Campaigns in Social Media. In: Disinformation in
Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023,
Amsterdam, The Netherlands, November 21–22, 2023, Proceedings. Springer-Verlag;
2023:72–87. doi:10.1007/978-3-031-47896-3_6'
apa: 'Grimme, B., Pohl, J., Winkelmann, H., Stampe, L., & Grimme, C. (2023).
Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social Media.
Disinformation in Open Online Media: 5th Multidisciplinary International Symposium,
MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings,
72–87. https://doi.org/10.1007/978-3-031-47896-3_6'
bibtex: '@inproceedings{Grimme_Pohl_Winkelmann_Stampe_Grimme_2023, place={Berlin,
Heidelberg}, title={Lost in Transformation: Rediscovering LLM-Generated Campaigns
in Social Media}, DOI={10.1007/978-3-031-47896-3_6},
booktitle={Disinformation in Open Online Media: 5th Multidisciplinary International
Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings},
publisher={Springer-Verlag}, author={Grimme, Britta and Pohl, Janina and Winkelmann,
Hendrik and Stampe, Lucas and Grimme, Christian}, year={2023}, pages={72–87} }'
chicago: 'Grimme, Britta, Janina Pohl, Hendrik Winkelmann, Lucas Stampe, and Christian
Grimme. “Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social
Media.” In Disinformation in Open Online Media: 5th Multidisciplinary International
Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings,
72–87. Berlin, Heidelberg: Springer-Verlag, 2023. https://doi.org/10.1007/978-3-031-47896-3_6.'
ieee: 'B. Grimme, J. Pohl, H. Winkelmann, L. Stampe, and C. Grimme, “Lost in Transformation:
Rediscovering LLM-Generated Campaigns in Social Media,” in Disinformation in
Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023,
Amsterdam, The Netherlands, November 21–22, 2023, Proceedings, 2023, pp. 72–87,
doi: 10.1007/978-3-031-47896-3_6.'
mla: 'Grimme, Britta, et al. “Lost in Transformation: Rediscovering LLM-Generated
Campaigns in Social Media.” Disinformation in Open Online Media: 5th Multidisciplinary
International Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22,
2023, Proceedings, Springer-Verlag, 2023, pp. 72–87, doi:10.1007/978-3-031-47896-3_6.'
short: 'B. Grimme, J. Pohl, H. Winkelmann, L. Stampe, C. Grimme, in: Disinformation
in Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023,
Amsterdam, The Netherlands, November 21–22, 2023, Proceedings, Springer-Verlag,
Berlin, Heidelberg, 2023, pp. 72–87.'
date_created: 2024-03-25T14:38:01Z
date_updated: 2026-03-19T07:48:51Z
doi: 10.1007/978-3-031-47896-3_6
keyword:
- Social Media
- Campaign Detection
- Large Language Models
- Siamese Neural Networks
page: 72–87
place: Berlin, Heidelberg
publication: 'Disinformation in Open Online Media: 5th Multidisciplinary International
Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings'
publication_identifier:
isbn:
- 978-3-031-47895-6
publisher: Springer-Verlag
status: public
title: 'Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social Media'
type: conference
user_id: '103682'
year: '2023'
...
---
_id: '34317'
author:
- first_name: Kader
full_name: Arslan, Kader
id: '20388'
last_name: Arslan
- first_name: Matthias
full_name: Trier, Matthias
id: '72744'
last_name: Trier
citation:
ama: 'Arslan K, Trier M. Towards a Process Model for Social Media Marketing. In:
Proceedings of the 33rd Australasian Conference on Information Systems (ACIS
2022). ; 2022.'
apa: Arslan, K., & Trier, M. (2022). Towards a Process Model for Social Media
Marketing. Proceedings of the 33rd Australasian Conference on Information Systems
(ACIS 2022). ACIS 2022, Melbourne, Australia.
bibtex: '@inproceedings{Arslan_Trier_2022, place={Melbourne, Australia}, title={Towards
a Process Model for Social Media Marketing}, booktitle={Proceedings of the 33rd Australasian
Conference on Information Systems (ACIS 2022)}, author={Arslan, Kader and Trier,
Matthias}, year={2022} }'
chicago: Arslan, Kader, and Matthias Trier. “Towards a Process Model for Social
Media Marketing.” In Proceedings of the 33rd Australasian Conference on Information
Systems (ACIS 2022). Melbourne, Australia, 2022.
ieee: K. Arslan and M. Trier, “Towards a Process Model for Social Media Marketing,”
presented at the ACIS 2022, Melbourne, Australia, 2022.
mla: Arslan, Kader, and Matthias Trier. “Towards a Process Model for Social Media
Marketing.” Proceedings of the 33rd Australasian Conference on Information
Systems (ACIS 2022), 2022.
short: 'K. Arslan, M. Trier, in: Proceedings of the 33rd Australasian Conference
on Information Systems (ACIS 2022), Melbourne, Australia, 2022.'
conference:
location: Melbourne, Australia
name: ACIS 2022
date_created: 2022-12-10T15:32:15Z
date_updated: 2023-12-26T11:06:43Z
department:
- _id: '198'
keyword:
- Social media
- Social media marketing process
- Social media strategy
- Social media management
- Guidelines
language:
- iso: eng
place: Melbourne, Australia
publication: Proceedings of the 33rd Australasian Conference on Information Systems
(ACIS 2022)
publication_status: published
related_material:
link:
- relation: research_paper
url: https://aisel.aisnet.org/acis2022/81/
status: public
title: Towards a Process Model for Social Media Marketing
type: conference
user_id: '20388'
year: '2022'
...
---
_id: '30192'
author:
- first_name: Kader
full_name: Arslan, Kader
id: '20388'
last_name: Arslan
- first_name: Matthias
full_name: Trier, Matthias
id: '72744'
last_name: Trier
citation:
ama: 'Arslan K, Trier M. Towards a Differentiation Perspective on Social Media Platforms’
Affordances and Use Cultures – An organizing Literature Review. In: Proceedings
of the 32nd Australasian Conference on Information Systems (ACIS 2021). ;
2021.'
apa: Arslan, K., & Trier, M. (2021). Towards a Differentiation Perspective on
Social Media Platforms’ Affordances and Use Cultures – An organizing Literature
Review. Proceedings of the 32nd Australasian Conference on Information Systems
(ACIS 2021). ACIS 2021, Sydney, Australia.
bibtex: '@inproceedings{Arslan_Trier_2021, place={Sydney, Australia}, title={Towards
a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures
– An organizing Literature Review}, booktitle={Proceedings of the 32nd Australasian
Conference on Information Systems (ACIS 2021)}, author={Arslan, Kader and Trier,
Matthias}, year={2021} }'
chicago: Arslan, Kader, and Matthias Trier. “Towards a Differentiation Perspective
on Social Media Platforms’ Affordances and Use Cultures – An Organizing Literature
Review.” In Proceedings of the 32nd Australasian Conference on Information
Systems (ACIS 2021). Sydney, Australia, 2021.
ieee: K. Arslan and M. Trier, “Towards a Differentiation Perspective on Social Media
Platforms’ Affordances and Use Cultures – An organizing Literature Review,” presented
at the ACIS 2021, Sydney, Australia, 2021.
mla: Arslan, Kader, and Matthias Trier. “Towards a Differentiation Perspective on
Social Media Platforms’ Affordances and Use Cultures – An Organizing Literature
Review.” Proceedings of the 32nd Australasian Conference on Information Systems
(ACIS 2021), 2021.
short: 'K. Arslan, M. Trier, in: Proceedings of the 32nd Australasian Conference
on Information Systems (ACIS 2021), Sydney, Australia, 2021.'
conference:
location: Sydney, Australia
name: ACIS 2021
date_created: 2022-03-02T14:44:12Z
date_updated: 2023-12-26T11:05:28Z
department:
- _id: '198'
keyword:
- Social media platform affordances
- Use culture
- Facebook
- Instagram
- Twitter
language:
- iso: eng
place: Sydney, Australia
publication: Proceedings of the 32nd Australasian Conference on Information Systems
(ACIS 2021)
publication_status: published
related_material:
link:
- relation: research_paper
url: https://aisel.aisnet.org/acis2021/80/
status: public
title: Towards a Differentiation Perspective on Social Media Platforms’ Affordances
and Use Cultures – An organizing Literature Review
type: conference
user_id: '20388'
year: '2021'
...
---
_id: '30190'
author:
- first_name: Kader
full_name: Arslan, Kader
id: '20388'
last_name: Arslan
citation:
ama: 'Arslan K. A Review on Social Media Channel Choice Determinants in Organizations.
In: Proceedings of the 29th European Conference on Information Systems (ECIS
2021). ; 2021.'
apa: Arslan, K. (2021). A Review on Social Media Channel Choice Determinants in
Organizations. Proceedings of the 29th European Conference on Information Systems
(ECIS 2021). ECIS 2021, Marrakesh, Marocco.
bibtex: '@inproceedings{Arslan_2021, place={Marrakesh, Marocco}, title={A Review
on Social Media Channel Choice Determinants in Organizations}, booktitle={Proceedings
of the 29th European Conference on Information Systems (ECIS 2021)}, author={Arslan,
Kader}, year={2021} }'
chicago: Arslan, Kader. “A Review on Social Media Channel Choice Determinants in
Organizations.” In Proceedings of the 29th European Conference on Information
Systems (ECIS 2021). Marrakesh, Marocco, 2021.
ieee: K. Arslan, “A Review on Social Media Channel Choice Determinants in Organizations,”
presented at the ECIS 2021, Marrakesh, Marocco, 2021.
mla: Arslan, Kader. “A Review on Social Media Channel Choice Determinants in Organizations.”
Proceedings of the 29th European Conference on Information Systems (ECIS 2021),
2021.
short: 'K. Arslan, in: Proceedings of the 29th European Conference on Information
Systems (ECIS 2021), Marrakesh, Marocco, 2021.'
conference:
location: Marrakesh, Marocco
name: ECIS 2021
date_created: 2022-03-02T14:33:01Z
date_updated: 2023-12-26T11:07:44Z
department:
- _id: '198'
keyword:
- Social media management
- Social media
- Literature review
- Affordances
- User behavior
- Use culture
language:
- iso: eng
place: Marrakesh, Marocco
publication: Proceedings of the 29th European Conference on Information Systems (ECIS
2021)
publication_status: published
related_material:
link:
- relation: research_paper
url: https://aisel.aisnet.org/ecis2021_rip/37/
status: public
title: A Review on Social Media Channel Choice Determinants in Organizations
type: conference
user_id: '20388'
year: '2021'
...
---
_id: '37545'
alternative_title:
- LEAD Schule
author:
- first_name: Stefanie
full_name: Vochatzer, Stefanie
id: '95153'
last_name: Vochatzer
- first_name: ' Sarah'
full_name: Schröder, Sarah
last_name: Schröder
- first_name: Christian
full_name: Fischer, Christian
last_name: Fischer
citation:
ama: 'Vochatzer S, Schröder Sarah, Fischer C. Fortbildung to go: Twitter als
Ratgeber für Lehrkräfte.; 2021.'
apa: 'Vochatzer, S., Schröder, Sarah, & Fischer, C. (2021). Fortbildung
to go: Twitter als Ratgeber für Lehrkräfte.'
bibtex: '@book{Vochatzer_Schröder_Fischer_2021, title={Fortbildung to go: Twitter
als Ratgeber für Lehrkräfte}, author={Vochatzer, Stefanie and Schröder, Sarah
and Fischer, Christian}, year={2021} }'
chicago: 'Vochatzer, Stefanie, Sarah Schröder, and Christian Fischer. Fortbildung
to go: Twitter als Ratgeber für Lehrkräfte, 2021.'
ieee: 'S. Vochatzer, Sarah Schröder, and C. Fischer, Fortbildung to go: Twitter
als Ratgeber für Lehrkräfte. 2021.'
mla: 'Vochatzer, Stefanie, et al. Fortbildung to go: Twitter als Ratgeber für
Lehrkräfte. 2021.'
short: 'S. Vochatzer, Sarah Schröder, C. Fischer, Fortbildung to go: Twitter als
Ratgeber für Lehrkräfte, 2021.'
date_created: 2023-01-19T10:22:55Z
date_updated: 2023-01-19T10:23:03Z
department:
- _id: '723'
- _id: '724'
- _id: '36'
keyword:
- Lehren Digitale Medien Bildungsforschung Weiterbildung Lehrkraft Social Media Förderung
language:
- iso: ger
publication_status: published
status: public
title: 'Fortbildung to go: Twitter als Ratgeber für Lehrkräfte'
type: misc
user_id: '48187'
year: '2021'
...
---
_id: '13317'
abstract:
- lang: eng
text: Along with the increasing popularity of social media and online communities
in many business settings, the notion of online community health has become a
common means by which community managers judge the condition or state of their
communities. It has also been introduced to the literature, yet the concept remains
underspecified and fragmented. In this paper, we work toward a construct conceptualization
of online community health. Through a review of extant literature and dialogue
with specialists in the field, we develop a multi-dimensional construct of online
community health, consisting of seven elements. In writing this paper, we attempt
to foster theory development around new organizational forms by advancing a new
and important construct. The paper further provides guidance to the managers of
social media and online communities by taking a systematic look at the well-being
of their communities.
author:
- first_name: David
full_name: Wagner, David
last_name: Wagner
- first_name: Alexander
full_name: Richter, Alexander
last_name: Richter
- first_name: Matthias
full_name: Trier, Matthias
id: '72744'
last_name: Trier
- first_name: Heinz-Theo
full_name: Wagner, Heinz-Theo
last_name: Wagner
citation:
ama: 'Wagner D, Richter A, Trier M, Wagner H-T. Towards a Conceptualization of Online
Community Health. In: Karahanna E, Srinivasan A, Tan B, eds. Proceedings of
the 35th International Conference on Information Systems. ICIS 2014. Association
for Information Systems. AIS Electronic Library (AISeL); 2014.'
apa: Wagner, D., Richter, A., Trier, M., & Wagner, H.-T. (2014). Towards a Conceptualization
of Online Community Health. In E. Karahanna, A. Srinivasan, & B. Tan (Eds.),
Proceedings of the 35th International Conference on Information Systems. ICIS
2014. Association for Information Systems. AIS Electronic Library (AISeL).
bibtex: '@inproceedings{Wagner_Richter_Trier_Wagner_2014, title={Towards a Conceptualization
of Online Community Health}, booktitle={Proceedings of the 35th International
Conference on Information Systems. ICIS 2014}, publisher={Association for Information
Systems. AIS Electronic Library (AISeL)}, author={Wagner, David and Richter, Alexander
and Trier, Matthias and Wagner, Heinz-Theo}, editor={Karahanna, Elena and Srinivasan,
Ananth and Tan, BernardEditors}, year={2014} }'
chicago: Wagner, David, Alexander Richter, Matthias Trier, and Heinz-Theo Wagner.
“Towards a Conceptualization of Online Community Health.” In Proceedings of
the 35th International Conference on Information Systems. ICIS 2014, edited
by Elena Karahanna, Ananth Srinivasan, and Bernard Tan. Association for Information
Systems. AIS Electronic Library (AISeL), 2014.
ieee: D. Wagner, A. Richter, M. Trier, and H.-T. Wagner, “Towards a Conceptualization
of Online Community Health,” in Proceedings of the 35th International Conference
on Information Systems. ICIS 2014, 2014.
mla: Wagner, David, et al. “Towards a Conceptualization of Online Community Health.”
Proceedings of the 35th International Conference on Information Systems. ICIS
2014, edited by Elena Karahanna et al., Association for Information Systems.
AIS Electronic Library (AISeL), 2014.
short: 'D. Wagner, A. Richter, M. Trier, H.-T. Wagner, in: E. Karahanna, A. Srinivasan,
B. Tan (Eds.), Proceedings of the 35th International Conference on Information
Systems. ICIS 2014, Association for Information Systems. AIS Electronic Library
(AISeL), 2014.'
date_created: 2019-09-19T11:29:05Z
date_updated: 2022-01-06T06:51:33Z
department:
- _id: '198'
editor:
- first_name: Elena
full_name: Karahanna, Elena
last_name: Karahanna
- first_name: Ananth
full_name: Srinivasan, Ananth
last_name: Srinivasan
- first_name: Bernard
full_name: Tan, Bernard
last_name: Tan
keyword:
- Social media
- Online communities
- Online community success
- Online community health
- Construct conceptualization
language:
- iso: eng
publication: Proceedings of the 35th International Conference on Information Systems.
ICIS 2014
publisher: Association for Information Systems. AIS Electronic Library (AISeL)
status: public
title: Towards a Conceptualization of Online Community Health
type: conference
user_id: '62809'
year: '2014'
...
---
_id: '1120'
abstract:
- lang: eng
text: 'SCM is a simple, modular and flexible system for web monitoring and customer
interaction management. In our view, its main advantages are the following: It
is completely web based. It combines all technologies, data, software agents and
human agents involved in the monitoring and customer interaction process. It can
be used for messages written in any natural language. Although the prototype of
SCM is designed for classifying and processing messages about mobile-phone related
problems in social networks, SCM can easily be adapted to other text types such
as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses
linguistic technologies to classify messages and recognize paraphrases of product
names. For two reasons, product name paraphrasing plays a major role in SCM: First,
product names typically have many, sometimes hundreds or thousands of intralingual
paraphrases. Secondly, product names have interlingual paraphrases: The same products
are often called or spelt differently in different countries and/or languages.
By mapping product name variants to an international canonical form, SCM allows
for answering questions like Which statements are made about this mobile phone
in which languages/in which social networks/in which countries/...? The SCM product
name paraphrasing engine is designed in such a way that standard variants are
assigned automatically, regular variants are assigned semiautomatically and idiosyncratic
variants can be added manually. With this and similar features we try to realize
our philosophy of simplicity, modularity and flexibility: Whatever can be done
automatically is done automatically. But manual intervention is always possible
and easy and it does not conflict in any way with the automatic functions of SCM.'
author:
- first_name: Jörg
full_name: Schuster, Jörg
last_name: Schuster
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: 'Despina '
full_name: 'Kobothanassi, Despina '
last_name: Kobothanassi
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple,
Modular and Flexible Customer Interaction Management System. In: International
Conference on Information Society (i-Society 2011). Piscataway, NJ, USA: IEEE;
2011:153-158.'
apa: 'Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., & Geierhos, M.
(2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System.
In International Conference on Information Society (i-Society 2011) (pp.
153–158). Piscataway, NJ, USA: IEEE.'
bibtex: '@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway,
NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management
System}, booktitle={International Conference on Information Society (i-Society
2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi,
Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158}
}'
chicago: 'Schuster, Jörg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel,
and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” In International Conference on Information Society (i-Society
2011), 153–58. Piscataway, NJ, USA: IEEE, 2011.'
ieee: J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM
- A Simple, Modular and Flexible Customer Interaction Management System,” in International
Conference on Information Society (i-Society 2011), London, UK, 2011, pp.
153–158.
mla: Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” International Conference on Information Society (i-Society
2011), IEEE, 2011, pp. 153–58.
short: 'J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International
Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA,
2011, pp. 153–158.'
conference:
end_date: 2011-06-29
location: London, UK
name: International Conference on Information Society (i-Society 2011)
start_date: 2011-06-27
date_created: 2018-01-29T15:15:25Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
extern: '1'
keyword:
- Social Media Business Integration
- Contact Center Application Support
- Monitoring Social Conversations
- Social Customer Interaction Management
- Monitoring
- Software Agents
language:
- iso: eng
page: 153-158
place: Piscataway, NJ, USA
publication: International Conference on Information Society (i-Society 2011)
publication_identifier:
eisbn:
- '978-0-9564263-8-3 '
isbn:
- 978-1-61284-148-9
publication_status: published
publisher: IEEE
quality_controlled: '1'
status: public
title: SCM - A Simple, Modular and Flexible Customer Interaction Management System
type: conference
user_id: '42496'
year: '2011'
...
---
_id: '1122'
abstract:
- lang: eng
text: Within this paper, we will describe a new approach to customer interaction
management by integrating social networking channels into existing business processes.
Until now, contact center agents still read these messages and forward them to
the persons in charge of customer’s in the company. But with the introduction
of Web 2.0 and social networking clients are more likely to communicate with the
companies via Facebook and Twitter instead of filling data in contact forms or
sending e-mail requests. In order to maintain an active communication with international
clients via social media, the multilingual consumer contacts have to be categorized
and then automatically assigned to the corresponding business processes (e.g.
technicalservice, shipping, marketing, and accounting). This allows the company
to follow general trends in customer opinions on the Internet, but also record
two-sided communication for customer relationship management.
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: 'Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via
Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources,
Multilingual Applications: Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96.
Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg;
2011:219-222.'
apa: 'Geierhos, M., Lee, Y. S., & Bargel, M. (2011). Processing Multilingual
Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, & K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011 (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.'
bibtex: '@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten
zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts
via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg},
author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland,
Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222},
collection={Arbeiten zur Mehrsprachigkeit - Folge B} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual
Customer Contacts via Social Media.” In Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland,
Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge
B. Hamburg, Germany: University of Hamburg, 2011.'
ieee: 'M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer
Contacts via Social Media,” in Multilingual Resources, Multilingual Applications:
Proceedings of the Conference of the German Society for Computational Linguistics
and Language Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp.
219–222.'
mla: 'Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via
Social Media.” Multilingual Resources, Multilingual Applications: Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, edited by Hanna Hedeland et al., vol. 96, University
of Hamburg, 2011, pp. 219–22.'
short: 'M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.'
conference:
end_date: 2011-09-30
location: Hamburg, Germany
name: Conference of the German Society for Computational Linguistics and Language
Technology (GSCL 2011)
start_date: 2011-09-28
date_created: 2018-01-29T15:48:34Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanna
full_name: Hedeland, Hanna
last_name: Hedeland
- first_name: Thomas
full_name: Schmidt, Thomas
last_name: Schmidt
- first_name: Kai
full_name: Wörner, Kai
last_name: Wörner
extern: '1'
intvolume: ' 96'
keyword:
- Classification of Multilingual Customer Contacts
- Contact Center Application Support
- Social Media Business Integration
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://exmaralda.org/gscl2011/downloads/AZM96.pdf
oa: '1'
page: 219-222
place: Hamburg, Germany
publication: 'Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011'
publication_identifier:
issn:
- 0176-599X
publication_status: published
publisher: University of Hamburg
quality_controlled: '1'
series_title: Arbeiten zur Mehrsprachigkeit - Folge B
status: public
title: Processing Multilingual Customer Contacts via Social Media
type: conference
user_id: '42496'
volume: 96
year: '2011'
...
---
_id: '1125'
abstract:
- lang: eng
text: Since customers first share their problems with a social networking community
before directly addressing a company, social networking sites such as Facebook,
Twitter, MySpace or Foursquare will be the interface between customer and company.
For this reason, it is assumed that social networks will evolve into a common
communication channel – not only between individuals but also between customers
and companies. However, social networking has not yet been integrated into customer
interaction management (CIM) tools. In general, a CIM application is used by the
agents in a contact centre while communicating with the customers. Such systems
handle communication across multiple different channels, such as e-mail, telephone,
Instant Messaging, letter etc. What we do now is to integrate social networking
into CIM applications by adding another communication channel. This allows the
company to follow general trends in customer opinions on the Internet, but also
record two-sided communication for customer service management and the company’s
response will be delivered through the customer’s preferred social networking
site.
article_type: original
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service
Channel. Journal of Advances in Information Technology. 2011;2(4):222-233.
doi:10.4304/jait.2.4.222-233'
apa: 'Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel. Journal of Advances in Information Technology, 2(4),
222–233. https://doi.org/10.4304/jait.2.4.222-233'
bibtex: '@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social
Media as Customer Service Channel}, volume={2}, DOI={10.4304/jait.2.4.222-233},
number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering
and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011},
pages={222–233} }'
chicago: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as
Customer Service Channel.” Journal of Advances in Information Technology
2, no. 4 (2011): 222–33. https://doi.org/10.4304/jait.2.4.222-233.'
ieee: 'M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel,” Journal of Advances in Information Technology, vol. 2,
no. 4, pp. 222–233, 2011.'
mla: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel.” Journal of Advances in Information Technology, vol. 2,
no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:10.4304/jait.2.4.222-233.'
short: M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
date_created: 2018-01-29T16:33:55Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.4304/jait.2.4.222-233
extern: '1'
intvolume: ' 2'
issue: '4'
keyword:
- Social Media Business Integration
- Multichannel Customer Interaction Management
- Contact Centre Application Support
language:
- iso: eng
page: 222-233
publication: Journal of Advances in Information Technology
publication_identifier:
issn:
- '17982340'
publication_status: published
publisher: Engineering and Technology Publishing (ETPub)
quality_controlled: '1'
status: public
title: 'Customer Interaction 2.0: Adopting Social Media as Customer Service Channel'
type: journal_article
user_id: '42496'
volume: 2
year: '2011'
...