---
_id: '9676'
abstract:
- lang: eng
  text: Employees’ acceptance and resistance of new technology and social structure
    are frequently examined in Information Systems research. Resistance is expressed
    in various forms, including a lack of cooperation, workarounds, and physical sabotage.
    Workarounds, in particular, have a dual nature and can refer to both, undesirable
    behavior that contradicts organizational struc-ture and to desired organizational
    innovation. While antecedents and different forms of worka-rounds have been explored,
    literature has remained silent on how and why workarounds of an individual employee
    can affect activities performed by other employees and thereby, change work routines
    on an organizational level. Since employees’ day-to-day performances constitute
    the ostensive patterns of a routine, we argue that workarounds will not only impact
    performanc-es of adjacent routines, but also transform the organization as a social
    structure. With a prelim-inary set of qualitative data from 24 interviews, we
    used a multiple case study design to concep-tualize six patterns that illustrate
    how and why workarounds can spread through an organiza-tion. The patterns are
    systematized by a framework that considers three types of collaboration and two
    types of handoffs across routines. This first evidence points at the nature of
    complex desired and undesired consequences that can emerge through workarounds
    performed in an organization.
author:
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Wolf V, Beverungen D. Conceptualizing the Impact of Workarounds – An Organizational
    Routines’ Perspective. In: <i>Proceedings of the 27th European Conference on Information
    Systems (ECIS)</i>. Stockholm-Uppsala, Sweden; 2019.'
  apa: Wolf, V., &#38; Beverungen, D. (2019). Conceptualizing the Impact of Workarounds
    – An Organizational Routines’ Perspective. In <i>Proceedings of the 27th European
    Conference on Information Systems (ECIS)</i>. Stockholm-Uppsala, Sweden.
  bibtex: '@inproceedings{Wolf_Beverungen_2019, place={Stockholm-Uppsala, Sweden},
    title={Conceptualizing the Impact of Workarounds – An Organizational Routines’
    Perspective}, booktitle={Proceedings of the 27th European Conference on Information
    Systems (ECIS)}, author={Wolf, Verena and Beverungen, Daniel}, year={2019} }'
  chicago: Wolf, Verena, and Daniel Beverungen. “Conceptualizing the Impact of Workarounds
    – An Organizational Routines’ Perspective.” In <i>Proceedings of the 27th European
    Conference on Information Systems (ECIS)</i>. Stockholm-Uppsala, Sweden, 2019.
  ieee: V. Wolf and D. Beverungen, “Conceptualizing the Impact of Workarounds – An
    Organizational Routines’ Perspective,” in <i>Proceedings of the 27th European
    Conference on Information Systems (ECIS)</i>, Stockholm-Uppsala, Sweden, 2019.
  mla: Wolf, Verena, and Daniel Beverungen. “Conceptualizing the Impact of Workarounds
    – An Organizational Routines’ Perspective.” <i>Proceedings of the 27th European
    Conference on Information Systems (ECIS)</i>, 2019.
  short: 'V. Wolf, D. Beverungen, in: Proceedings of the 27th European Conference
    on Information Systems (ECIS), Stockholm-Uppsala, Sweden, 2019.'
conference:
  end_date: 2019-06-14
  location: Stockholm-Uppsala, Sweden
  name: 27th European Conference on Information Systems
  start_date: 2019-06-10
date_created: 2019-05-07T14:11:29Z
date_updated: 2022-01-06T07:04:18Z
keyword:
- Resistance
- Workaround
- Organizational Routines
- Structuration Theory
language:
- iso: eng
place: Stockholm-Uppsala, Sweden
publication: Proceedings of the 27th European Conference on Information Systems (ECIS)
status: public
title: Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective
type: conference
user_id: '23633'
year: '2019'
...