---
_id: '37058'
abstract:
- lang: eng
  text: "Digital technologies have made the line of visibility more transparent, enabling
    customers to get deeper insights into an organization’s core operations than ever
    before. This creates new challenges for organizations trying to consistently deliver
    high-quality customer experiences. In this paper we conduct an empirical analysis
    of customers’ preferences and their willingness-to-pay for different degrees of
    process transparency, using the example of digitally-enabled business-to-customer
    delivery services. Applying conjoint analysis, we quantify customers’ preferences
    and willingness-to-pay for different service attributes and levels. Our contributions
    are two-fold: For research, we provide empirical measurements of customers’ preferences
    and their willingness-to-pay for process transparency, suggesting that more is
    not always better. Additionally, we provide a blueprint of how conjoint analysis
    can be applied to study design decisions regarding changing an organization’s
    digital line of visibility. For practice, our findings enable service managers
    to make decisions about process transparency and establishing different levels
    of service quality.\r\n"
author:
- first_name: Katharina
  full_name: Brennig, Katharina
  id: '51905'
  last_name: Brennig
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
citation:
  ama: 'Brennig K, Müller O. More Isn’t Always Better – Measuring Customers’ Preferences
    for Digital Process Transparency. In: <i>Hawaii International Conference on System
    Sciences</i>. ; 2023.'
  apa: Brennig, K., &#38; Müller, O. (2023). More Isn’t Always Better – Measuring
    Customers’ Preferences for Digital Process Transparency. <i>Hawaii International
    Conference on System Sciences</i>.  56th Hawaii International Conference on System
    Sciences, Lāhainā.
  bibtex: '@inproceedings{Brennig_Müller_2023, title={More Isn’t Always Better – Measuring
    Customers’ Preferences for Digital Process Transparency}, booktitle={Hawaii International
    Conference on System Sciences}, author={Brennig, Katharina and Müller, Oliver},
    year={2023} }'
  chicago: Brennig, Katharina, and Oliver Müller. “More Isn’t Always Better – Measuring
    Customers’ Preferences for Digital Process Transparency.” In <i>Hawaii International
    Conference on System Sciences</i>, 2023.
  ieee: K. Brennig and O. Müller, “More Isn’t Always Better – Measuring Customers’
    Preferences for Digital Process Transparency,” presented at the  56th Hawaii International
    Conference on System Sciences, Lāhainā, 2023.
  mla: Brennig, Katharina, and Oliver Müller. “More Isn’t Always Better – Measuring
    Customers’ Preferences for Digital Process Transparency.” <i>Hawaii International
    Conference on System Sciences</i>, 2023.
  short: 'K. Brennig, O. Müller, in: Hawaii International Conference on System Sciences,
    2023.'
conference:
  end_date: '20230106'
  location: Lāhainā
  name: ' 56th Hawaii International Conference on System Sciences'
  start_date: '20230103'
date_created: 2023-01-17T11:34:56Z
date_updated: 2024-01-11T11:21:28Z
department:
- _id: '196'
has_accepted_license: '1'
keyword:
- Digital Services
- Line of Visibility
- Process Transparency
- Customer Preferences
- Conjoint Analysis
language:
- iso: eng
publication: Hawaii International Conference on System Sciences
publication_identifier:
  unknown:
  - 978-0-9981331-6-4
publication_status: published
status: public
title: More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process
  Transparency
type: conference
user_id: '51905'
year: '2023'
...
---
_id: '51368'
abstract:
- lang: eng
  text: Dealing with opaque algorithms, the frequent overlap between transparency
    and explainability produces seemingly unsolvable dilemmas, as the much-discussed
    trade-off between model performance and model transparency. Referring to Niklas
    Luhmann's notion of communication, the paper argues that explainability does not
    necessarily require transparency and proposes an alternative approach. Explanations
    as communicative processes do not imply any disclosure of thoughts or neural processes,
    but only reformulations that provide the partners with additional elements and
    enable them to understand (from their perspective) what has been done and why.
    Recent computational approaches aiming at post-hoc explainability reproduce what
    happens in communication, producing explanations of the working of algorithms
    that can be different from the processes of the algorithms.
author:
- first_name: 'Elena '
  full_name: 'Esposito, Elena '
  last_name: Esposito
citation:
  ama: Esposito E. Does Explainability Require Transparency? <i>Sociologica</i>. 2023;16(3):17-27.
    doi:<a href="https://doi.org/10.6092/ISSN.1971-8853/15804">10.6092/ISSN.1971-8853/15804</a>
  apa: Esposito, E. (2023). Does Explainability Require Transparency? <i>Sociologica</i>,
    <i>16</i>(3), 17–27. <a href="https://doi.org/10.6092/ISSN.1971-8853/15804">https://doi.org/10.6092/ISSN.1971-8853/15804</a>
  bibtex: '@article{Esposito_2023, title={Does Explainability Require Transparency?},
    volume={16}, DOI={<a href="https://doi.org/10.6092/ISSN.1971-8853/15804">10.6092/ISSN.1971-8853/15804</a>},
    number={3}, journal={Sociologica}, author={Esposito, Elena }, year={2023}, pages={17–27}
    }'
  chicago: 'Esposito, Elena . “Does Explainability Require Transparency?” <i>Sociologica</i>
    16, no. 3 (2023): 17–27. <a href="https://doi.org/10.6092/ISSN.1971-8853/15804">https://doi.org/10.6092/ISSN.1971-8853/15804</a>.'
  ieee: 'E. Esposito, “Does Explainability Require Transparency?,” <i>Sociologica</i>,
    vol. 16, no. 3, pp. 17–27, 2023, doi: <a href="https://doi.org/10.6092/ISSN.1971-8853/15804">10.6092/ISSN.1971-8853/15804</a>.'
  mla: Esposito, Elena. “Does Explainability Require Transparency?” <i>Sociologica</i>,
    vol. 16, no. 3, 2023, pp. 17–27, doi:<a href="https://doi.org/10.6092/ISSN.1971-8853/15804">10.6092/ISSN.1971-8853/15804</a>.
  short: E. Esposito, Sociologica 16 (2023) 17–27.
date_created: 2024-02-18T10:16:43Z
date_updated: 2024-02-26T08:46:26Z
department:
- _id: '660'
doi: 10.6092/ISSN.1971-8853/15804
intvolume: '        16'
issue: '3'
keyword:
- Explainable AI
- Transparency
- Explanation
- Communication
- Sociological systems theory
language:
- iso: eng
page: 17-27
project:
- _id: '121'
  grant_number: '438445824'
  name: 'TRR 318 - B01: TRR 318 - Ein dialogbasierter Ansatz zur Erklärung von Modellen
    des maschinellen Lernens (Teilprojekt B01)'
publication: Sociologica
status: public
title: Does Explainability Require Transparency?
type: journal_article
user_id: '54779'
volume: 16
year: '2023'
...
---
_id: '51369'
abstract:
- lang: eng
  text: This short introduction presents the symposium ‘Explaining Machines’. It locates
    the debate about Explainable AI in the history of the reflection about AI and
    outlines the issues discussed in the contributions.
author:
- first_name: Elena
  full_name: Esposito, Elena
  last_name: Esposito
citation:
  ama: 'Esposito E. Explaining Machines: Social Management of Incomprehensible Algorithms.
    Introduction. <i>Sociologica</i>. 2023;16(3):1-4. doi:<a href="https://doi.org/10.6092/ISSN.1971-8853/16265">10.6092/ISSN.1971-8853/16265</a>'
  apa: 'Esposito, E. (2023). Explaining Machines: Social Management of Incomprehensible
    Algorithms. Introduction. <i>Sociologica</i>, <i>16</i>(3), 1–4. <a href="https://doi.org/10.6092/ISSN.1971-8853/16265">https://doi.org/10.6092/ISSN.1971-8853/16265</a>'
  bibtex: '@article{Esposito_2023, title={Explaining Machines: Social Management of
    Incomprehensible Algorithms. Introduction}, volume={16}, DOI={<a href="https://doi.org/10.6092/ISSN.1971-8853/16265">10.6092/ISSN.1971-8853/16265</a>},
    number={3}, journal={Sociologica}, author={Esposito, Elena}, year={2023}, pages={1–4}
    }'
  chicago: 'Esposito, Elena. “Explaining Machines: Social Management of Incomprehensible
    Algorithms. Introduction.” <i>Sociologica</i> 16, no. 3 (2023): 1–4. <a href="https://doi.org/10.6092/ISSN.1971-8853/16265">https://doi.org/10.6092/ISSN.1971-8853/16265</a>.'
  ieee: 'E. Esposito, “Explaining Machines: Social Management of Incomprehensible
    Algorithms. Introduction,” <i>Sociologica</i>, vol. 16, no. 3, pp. 1–4, 2023,
    doi: <a href="https://doi.org/10.6092/ISSN.1971-8853/16265">10.6092/ISSN.1971-8853/16265</a>.'
  mla: 'Esposito, Elena. “Explaining Machines: Social Management of Incomprehensible
    Algorithms. Introduction.” <i>Sociologica</i>, vol. 16, no. 3, 2023, pp. 1–4,
    doi:<a href="https://doi.org/10.6092/ISSN.1971-8853/16265">10.6092/ISSN.1971-8853/16265</a>.'
  short: E. Esposito, Sociologica 16 (2023) 1–4.
date_created: 2024-02-18T10:23:23Z
date_updated: 2024-02-26T08:45:56Z
department:
- _id: '660'
doi: 10.6092/ISSN.1971-8853/16265
intvolume: '        16'
issue: '3'
keyword:
- Explainable AI
- Inexplicability
- Transparency
- Explanation
- Opacity
- Contestability
language:
- iso: eng
page: 1-4
project:
- _id: '121'
  grant_number: '438445824'
  name: 'TRR 318 - B01: TRR 318 - Ein dialogbasierter Ansatz zur Erklärung von Modellen
    des maschinellen Lernens (Teilprojekt B01)'
publication: Sociologica
status: public
title: 'Explaining Machines: Social Management of Incomprehensible Algorithms. Introduction'
type: journal_article
user_id: '54779'
volume: 16
year: '2023'
...
---
_id: '37131'
abstract:
- lang: eng
  text: 'This paper introduces a novel database on the European corporate bond market
    to analyze the role of transparency regulation and recent developments in bond
    markets. We use data from the European Securities and Markets Authority (ESMA)
    to build a comprehensive database covering daily corporate bond listing information
    in Europe starting in 2018. We then analyze the different market segments of the
    European bond market along four key areas: (i) time and cross-sectional trends
    in bond listings; (ii) composition of firms on the market; (iii) firms’ financial
    reporting transparency; (iv) bond contract terms. Furthermore, we discuss the
    impact of recent economic events on these key areas.'
author:
- first_name: Benedikt
  full_name: Franke, Benedikt
  last_name: Franke
- first_name: Urska
  full_name: Kosi, Urska
  id: '54068'
  last_name: Kosi
- first_name: Pia
  full_name: Stoczek, Pia
  last_name: Stoczek
citation:
  ama: Franke B, Kosi U, Stoczek P. <i>Current Developments in the European Corporate
    Bond Market</i>.; 2022.
  apa: Franke, B., Kosi, U., &#38; Stoczek, P. (2022). <i>Current developments in
    the European corporate bond market</i>.
  bibtex: '@book{Franke_Kosi_Stoczek_2022, title={Current developments in the European
    corporate bond market}, author={Franke, Benedikt and Kosi, Urska and Stoczek,
    Pia}, year={2022} }'
  chicago: Franke, Benedikt, Urska Kosi, and Pia Stoczek. <i>Current Developments
    in the European Corporate Bond Market</i>, 2022.
  ieee: B. Franke, U. Kosi, and P. Stoczek, <i>Current developments in the European
    corporate bond market</i>. 2022.
  mla: Franke, Benedikt, et al. <i>Current Developments in the European Corporate
    Bond Market</i>. 2022.
  short: B. Franke, U. Kosi, P. Stoczek, Current Developments in the European Corporate
    Bond Market, 2022.
date_created: 2023-01-17T14:27:46Z
date_updated: 2024-05-21T11:10:24Z
ddc:
- '330'
department:
- _id: '635'
- _id: '186'
- _id: '551'
file:
- access_level: closed
  content_type: application/pdf
  creator: ast
  date_created: 2024-05-21T10:45:24Z
  date_updated: 2024-05-21T10:45:24Z
  file_id: '54377'
  file_name: Franke_Kosi_Stoczek.pdf
  file_size: 1426835
  relation: main_file
  success: 1
file_date_updated: 2024-05-21T10:45:24Z
has_accepted_license: '1'
keyword:
- Transparency regulation
- Corporate bond
- European market
language:
- iso: eng
status: public
title: Current developments in the European corporate bond market
type: working_paper
user_id: '15866'
year: '2022'
...