---
_id: '3516'
abstract:
- lang: eng
  text: 'Triadic service relationships comprise complex relationships in which not
    only the customer and provider are involved as partners but also other individuals
    with caregiving relationships with the customer. A triadic constellation may arise
    in the context of services for animal companions, for example, when veterinarians
    provide counsel and treatment to the animal companion and its owner. Through interviews
    with both owners of animal companions and providers of services for animal companions,
    this study explores typical constellations and characteristics of the three relationships
    in this service triad. In line with balance theory, the results show that four
    distinct types of triadic relationships exist in services for animal companions:
    the harmonious, the dysfunctional, the challenging, and the doubtful triad. The
    study highlights the potential conflicts and dynamics in the triads to advise
    providers on how to address customers depending on the types of triads to which
    they belong.'
article_type: original
author:
- first_name: Julia
  full_name: Rötzmeier-Keuper, Julia
  id: '24869'
  last_name: Rötzmeier-Keuper
- first_name: Jennifer
  full_name: Hendricks, Jennifer
  last_name: Hendricks
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Gertrud
  full_name: Schmitz, Gertrud
  last_name: Schmitz
citation:
  ama: Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships
    in the context of services for animal companions. <i>Journal of Business Research</i>.
    2018;(85):295--303.
  apa: Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., &#38; Schmitz, G. (2018).
    Triadic relationships in the context of services for animal companions. <i>Journal
    of Business Research</i>, (85), 295--303.
  bibtex: '@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic
    relationships in the context of services for animal companions}, number={85},
    journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper,
    Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018},
    pages={295--303} }'
  chicago: 'Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud
    Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.”
    <i>Journal of Business Research</i>, no. 85 (2018): 295--303.'
  ieee: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic
    relationships in the context of services for animal companions,” <i>Journal of
    Business Research</i>, no. 85, pp. 295--303, 2018.
  mla: Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services
    for Animal Companions.” <i>Journal of Business Research</i>, no. 85, Elsevier,
    2018, pp. 295--303.
  short: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of
    Business Research (2018) 295--303.
date_created: 2018-07-10T07:15:45Z
date_updated: 2022-01-06T06:59:21Z
department:
- _id: '181'
issue: '85'
keyword:
- Triadic relationships
- Balance theory
- Pet-related services
- Animal companions
- Service relationship typology
- Service triads
language:
- iso: eng
page: 295--303
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Triadic relationships in the context of services for animal companions
type: journal_article
user_id: '37741'
year: '2018'
...