[{"abstract":[{"lang":"eng","text":"Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong."}],"status":"public","type":"journal_article","publication":"Journal of Business Research","article_type":"original","keyword":["Triadic relationships","Balance theory","Pet-related services","Animal companions","Service relationship typology","Service triads"],"language":[{"iso":"eng"}],"_id":"3516","user_id":"37741","department":[{"_id":"181"}],"year":"2018","citation":{"chicago":"Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.” <i>Journal of Business Research</i>, no. 85 (2018): 295--303.","ieee":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic relationships in the context of services for animal companions,” <i>Journal of Business Research</i>, no. 85, pp. 295--303, 2018.","ama":"Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships in the context of services for animal companions. <i>Journal of Business Research</i>. 2018;(85):295--303.","short":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.","mla":"Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services for Animal Companions.” <i>Journal of Business Research</i>, no. 85, Elsevier, 2018, pp. 295--303.","bibtex":"@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic relationships in the context of services for animal companions}, number={85}, journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018}, pages={295--303} }","apa":"Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., &#38; Schmitz, G. (2018). Triadic relationships in the context of services for animal companions. <i>Journal of Business Research</i>, (85), 295--303."},"page":"295--303","publication_status":"published","issue":"85","title":"Triadic relationships in the context of services for animal companions","date_updated":"2022-01-06T06:59:21Z","publisher":"Elsevier","date_created":"2018-07-10T07:15:45Z","author":[{"last_name":"Rötzmeier-Keuper","full_name":"Rötzmeier-Keuper, Julia","id":"24869","first_name":"Julia"},{"last_name":"Hendricks","full_name":"Hendricks, Jennifer","first_name":"Jennifer"},{"last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392","first_name":"Nancy"},{"first_name":"Gertrud","last_name":"Schmitz","full_name":"Schmitz, Gertrud"}]},{"abstract":[{"lang":"eng","text":"Communication in online social networks has been analyzed for some time regarding the expression of sentiments. So far, very little is known about the relationship between sentiments and network emergence, dissemination patternsand possible differences between positive and negative sentiments. The dissemination patterns analyzed in this study consist of network motifs based on triples of actors and the ties among them. These motifs are associated with common social network effects to derive meaningful insights about dissemination activities. The data basis includes several thousand social networks with textual messages classified according to embedded positive and negative sentiments. Based on this data, sub-networks are extracted and analyzed with a dynamic network motif analysis to determine dissemination patterns and associated network effects. Results indicate that the emergence of digital social networks exhibits a strong tendency towards reciprocity, followed by the dominance ofhierarchy as an intermediate step leading to social clustering with hubs and transitivity effects for both positive and negative sentiments to the same extend. Sentiments embedded in exchanged textual messages do only play a secondary role in network emergence and do not express differences regarding the emergence of network patterns."}],"status":"public","type":"conference","publication":"Proceedings of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining","keyword":["Social Network Analysis","Dynamic Network Motif Analysis","Sentiment Dissemination","Networking Effects","Triads"],"language":[{"iso":"eng"}],"_id":"13331","user_id":"62809","department":[{"_id":"198"}],"place":"United States","year":"2012","citation":{"apa":"Hillmann, R., &#38; Trier, M. (2012). Dissemination Patterns and Associated Network Effects of Sentiments in Social Networks. In <i>Proceedings of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining</i> (pp. 510–515). United States: IEEE.","bibtex":"@inproceedings{Hillmann_Trier_2012, place={United States}, title={Dissemination Patterns and Associated Network Effects of Sentiments in Social Networks}, booktitle={Proceedings of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining}, publisher={IEEE}, author={Hillmann, Robert and Trier, Matthias}, year={2012}, pages={510–515} }","short":"R. Hillmann, M. Trier, in: Proceedings of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining, IEEE, United States, 2012, pp. 510–515.","mla":"Hillmann, Robert, and Matthias Trier. “Dissemination Patterns and Associated Network Effects of Sentiments in Social Networks.” <i>Proceedings of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining</i>, IEEE, 2012, pp. 510–15.","ama":"Hillmann R, Trier M. Dissemination Patterns and Associated Network Effects of Sentiments in Social Networks. In: <i>Proceedings of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining</i>. United States: IEEE; 2012:510-515.","chicago":"Hillmann, Robert, and Matthias Trier. “Dissemination Patterns and Associated Network Effects of Sentiments in Social Networks.” In <i>Proceedings of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining</i>, 510–15. United States: IEEE, 2012.","ieee":"R. Hillmann and M. Trier, “Dissemination Patterns and Associated Network Effects of Sentiments in Social Networks,” in <i>Proceedings of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining</i>, 2012, pp. 510–515."},"page":"510-515","publication_identifier":{"isbn":["9780769547992"]},"title":"Dissemination Patterns and Associated Network Effects of Sentiments in Social Networks","date_updated":"2022-01-06T06:51:33Z","publisher":"IEEE","author":[{"first_name":"Robert","full_name":"Hillmann, Robert","last_name":"Hillmann"},{"last_name":"Trier","id":"72744","full_name":"Trier, Matthias","first_name":"Matthias"}],"date_created":"2019-09-19T12:49:33Z"}]