---
_id: '35741'
abstract:
- lang: eng
text: AbstractBusiness process management (BPM)
drives corporate success through effective and efficient processes. In recent
decades, knowledge has been accumulated regarding the identification, discovery,
analysis, design, implementation, and monitoring of business processes. This includes
methods and tools for tackling various kinds of process change such as continuous
process improvement, process reengineering, process innovation, and process drift.
However, exogenous shocks, which lead to unintentional and radical process change,
have been neglected in BPM research although they severely affect an organization’s
context, strategy, and business processes. This research note conceptualizes the
interplay of exogenous shocks and BPM in terms of the effects that such shocks
can have on organizations’ overall process performance over time. On this foundation,
related challenges and opportunities for BPM via several rounds of idea generation
and consolidation within a diverse team of BPM scholars are identified. The paper
discusses findings in light of extant literature from BPM and related disciplines,
as well as present avenues for future (BPM) research to invigorate the academic
discourse on the topic.
alternative_title:
- A Scholars’ Perspective on Challenges and Opportunities
author:
- first_name: Maximilian
full_name: Röglinger, Maximilian
last_name: Röglinger
- first_name: Ralf
full_name: Plattfaut, Ralf
last_name: Plattfaut
- first_name: Vincent
full_name: Borghoff, Vincent
last_name: Borghoff
- first_name: Georgi
full_name: Kerpedzhiev, Georgi
last_name: Kerpedzhiev
- first_name: Jörg
full_name: Becker, Jörg
last_name: Becker
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Jan
full_name: vom Brocke, Jan
last_name: vom Brocke
- first_name: Amy
full_name: Van Looy, Amy
last_name: Van Looy
- first_name: Adela
full_name: del-Río-Ortega, Adela
last_name: del-Río-Ortega
- first_name: Stefanie
full_name: Rinderle-Ma, Stefanie
last_name: Rinderle-Ma
- first_name: Michael
full_name: Rosemann, Michael
last_name: Rosemann
- first_name: Flavia Maria
full_name: Santoro, Flavia Maria
last_name: Santoro
- first_name: Peter
full_name: Trkman, Peter
last_name: Trkman
citation:
ama: Röglinger M, Plattfaut R, Borghoff V, et al. Exogenous Shocks and Business
Process Management. Business & Information Systems Engineering. 2022;64(5):669-687.
doi:10.1007/s12599-021-00740-w
apa: Röglinger, M., Plattfaut, R., Borghoff, V., Kerpedzhiev, G., Becker, J., Beverungen,
D., vom Brocke, J., Van Looy, A., del-Río-Ortega, A., Rinderle-Ma, S., Rosemann,
M., Santoro, F. M., & Trkman, P. (2022). Exogenous Shocks and Business Process
Management. Business & Information Systems Engineering, 64(5),
669–687. https://doi.org/10.1007/s12599-021-00740-w
bibtex: '@article{Röglinger_Plattfaut_Borghoff_Kerpedzhiev_Becker_Beverungen_vom
Brocke_Van Looy_del-Río-Ortega_Rinderle-Ma_et al._2022, title={Exogenous Shocks
and Business Process Management}, volume={64}, DOI={10.1007/s12599-021-00740-w},
number={5}, journal={Business & Information Systems Engineering}, publisher={Springer
Science and Business Media LLC}, author={Röglinger, Maximilian and Plattfaut,
Ralf and Borghoff, Vincent and Kerpedzhiev, Georgi and Becker, Jörg and Beverungen,
Daniel and vom Brocke, Jan and Van Looy, Amy and del-Río-Ortega, Adela and Rinderle-Ma,
Stefanie and et al.}, year={2022}, pages={669–687} }'
chicago: 'Röglinger, Maximilian, Ralf Plattfaut, Vincent Borghoff, Georgi Kerpedzhiev,
Jörg Becker, Daniel Beverungen, Jan vom Brocke, et al. “Exogenous Shocks and Business
Process Management.” Business & Information Systems Engineering 64,
no. 5 (2022): 669–87. https://doi.org/10.1007/s12599-021-00740-w.'
ieee: 'M. Röglinger et al., “Exogenous Shocks and Business Process Management,”
Business & Information Systems Engineering, vol. 64, no. 5, pp. 669–687,
2022, doi: 10.1007/s12599-021-00740-w.'
mla: Röglinger, Maximilian, et al. “Exogenous Shocks and Business Process Management.”
Business & Information Systems Engineering, vol. 64, no. 5, Springer
Science and Business Media LLC, 2022, pp. 669–87, doi:10.1007/s12599-021-00740-w.
short: M. Röglinger, R. Plattfaut, V. Borghoff, G. Kerpedzhiev, J. Becker, D. Beverungen,
J. vom Brocke, A. Van Looy, A. del-Río-Ortega, S. Rinderle-Ma, M. Rosemann, F.M.
Santoro, P. Trkman, Business & Information Systems Engineering 64 (2022) 669–687.
date_created: 2023-01-10T10:11:16Z
date_updated: 2024-04-18T09:19:01Z
ddc:
- '000'
department:
- _id: '526'
doi: 10.1007/s12599-021-00740-w
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-04-18T09:16:27Z
date_updated: 2024-04-18T09:16:27Z
file_id: '53566'
file_name: ExogenousShocksAndBusinessProcessManagement.pdf
file_size: 787983
relation: main_file
success: 1
file_date_updated: 2024-04-18T09:16:27Z
has_accepted_license: '1'
intvolume: ' 64'
issue: '5'
keyword:
- Information Systems
- Business process management
- Exogenous shocks
- Challenges
- Opportunities
language:
- iso: eng
page: 669-687
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
quality_controlled: '1'
status: public
title: Exogenous Shocks and Business Process Management
type: journal_article
user_id: '59677'
volume: 64
year: '2022'
...
---
_id: '17156'
abstract:
- lang: eng
text: Business Process Management is a boundary-spanning discipline that aligns
operational capabilities and technology to design and manage business processes.
The Digital Transformation has enabled human actors, information systems, and
smart products to interact with each other via multiple digital channels. The
emergence of this hyper-connected world greatly leverages the prospects of business
processes – but also boosts their complexity to a new level. We need to discuss
how the BPM discipline can find new ways for identifying, analyzing, designing,
implementing, executing, and monitoring business processes. In this research note,
selected transformative trends are explored and their impact on current theories
and IT artifacts in the BPM discipline is discussed to stimulate transformative
thinking and prospective research in this field.
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Joos C. A. M.
full_name: Buijs, Joos C. A. M.
last_name: Buijs
- first_name: Jörg
full_name: Becker, Jörg
last_name: Becker
- first_name: Claudio
full_name: Di Ciccio, Claudio
last_name: Di Ciccio
- first_name: Wil M. P.
full_name: van der Aalst, Wil M. P.
last_name: van der Aalst
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Jan
full_name: vom Brocke, Jan
last_name: vom Brocke
- first_name: Marco
full_name: Comuzzi, Marco
last_name: Comuzzi
- first_name: Karsten
full_name: Kraume, Karsten
last_name: Kraume
- first_name: Henrik
full_name: Leopold, Henrik
last_name: Leopold
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Jan
full_name: Mendling, Jan
last_name: Mendling
- first_name: Nadine
full_name: Ogonek, Nadine
last_name: Ogonek
- first_name: Till
full_name: Post, Till
last_name: Post
- first_name: Manuel
full_name: Resinas, Manuel
last_name: Resinas
- first_name: Kate
full_name: Revoredo, Kate
last_name: Revoredo
- first_name: Adela
full_name: del-Río-Ortega, Adela
last_name: del-Río-Ortega
- first_name: Marcello
full_name: La Rosa, Marcello
last_name: La Rosa
- first_name: Flávia Maria
full_name: Santoro, Flávia Maria
last_name: Santoro
- first_name: Andreas
full_name: Solti, Andreas
last_name: Solti
- first_name: Minseok
full_name: Song, Minseok
last_name: Song
- first_name: Armin
full_name: Stein, Armin
last_name: Stein
- first_name: Matthias
full_name: Stierle, Matthias
last_name: Stierle
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: Beverungen D, Buijs JCAM, Becker J, et al. Seven Paradoxes of Business Process
Management in a Hyper-Connected World. Business & Information Systems Engineering.
2020;63:145-156. doi:10.1007/s12599-020-00646-z
apa: Beverungen, D., Buijs, J. C. A. M., Becker, J., Di Ciccio, C., van der Aalst,
W. M. P., Bartelheimer, C., vom Brocke, J., Comuzzi, M., Kraume, K., Leopold,
H., Matzner, M., Mendling, J., Ogonek, N., Post, T., Resinas, M., Revoredo, K.,
del-Río-Ortega, A., La Rosa, M., Santoro, F. M., … Wolf, V. (2020). Seven Paradoxes
of Business Process Management in a Hyper-Connected World. Business & Information
Systems Engineering, 63, 145–156. https://doi.org/10.1007/s12599-020-00646-z
bibtex: '@article{Beverungen_Buijs_Becker_Di Ciccio_van der Aalst_Bartelheimer_vom
Brocke_Comuzzi_Kraume_Leopold_et al._2020, title={Seven Paradoxes of Business
Process Management in a Hyper-Connected World}, volume={63}, DOI={10.1007/s12599-020-00646-z},
journal={Business & Information Systems Engineering}, publisher={SpringerNature},
author={Beverungen, Daniel and Buijs, Joos C. A. M. and Becker, Jörg and Di Ciccio,
Claudio and van der Aalst, Wil M. P. and Bartelheimer, Christian and vom Brocke,
Jan and Comuzzi, Marco and Kraume, Karsten and Leopold, Henrik and et al.}, year={2020},
pages={145–156} }'
chicago: 'Beverungen, Daniel, Joos C. A. M. Buijs, Jörg Becker, Claudio Di Ciccio,
Wil M. P. van der Aalst, Christian Bartelheimer, Jan vom Brocke, et al. “Seven
Paradoxes of Business Process Management in a Hyper-Connected World.” Business
& Information Systems Engineering 63 (2020): 145–56. https://doi.org/10.1007/s12599-020-00646-z.'
ieee: 'D. Beverungen et al., “Seven Paradoxes of Business Process Management
in a Hyper-Connected World,” Business & Information Systems Engineering,
vol. 63, pp. 145–156, 2020, doi: 10.1007/s12599-020-00646-z.'
mla: Beverungen, Daniel, et al. “Seven Paradoxes of Business Process Management
in a Hyper-Connected World.” Business & Information Systems Engineering,
vol. 63, SpringerNature, 2020, pp. 145–56, doi:10.1007/s12599-020-00646-z.
short: D. Beverungen, J.C.A.M. Buijs, J. Becker, C. Di Ciccio, W.M.P. van der Aalst,
C. Bartelheimer, J. vom Brocke, M. Comuzzi, K. Kraume, H. Leopold, M. Matzner,
J. Mendling, N. Ogonek, T. Post, M. Resinas, K. Revoredo, A. del-Río-Ortega, M.
La Rosa, F.M. Santoro, A. Solti, M. Song, A. Stein, M. Stierle, V. Wolf, Business
& Information Systems Engineering 63 (2020) 145–156.
date_created: 2020-06-24T10:40:45Z
date_updated: 2024-04-18T12:50:57Z
ddc:
- '380'
department:
- _id: '526'
doi: 10.1007/s12599-020-00646-z
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-04-18T12:49:25Z
date_updated: 2024-04-18T12:49:25Z
file_id: '53574'
file_name: Business_Process_Management_in_a_Hyperconnected_World.pdf
file_size: 360869
relation: main_file
success: 1
file_date_updated: 2024-04-18T12:49:25Z
has_accepted_license: '1'
intvolume: ' 63'
keyword:
- Business process management (BPM)
- Social computing
- Smart devices
- Big data analytics
- Real-time computing
- BPM life-cycle
language:
- iso: eng
page: 145-156
project:
- _id: '1070'
call_identifier: MSCA-RISE-2014
grant_number: '645751'
name: 'RISE_BPM: Propelling Business Process Management by Research and Innovation
Staff Exchange'
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Seven Paradoxes of Business Process Management in a Hyper-Connected World
type: journal_article
user_id: '59677'
volume: 63
year: '2020'
...
---
_id: '4690'
author:
- first_name: Elena
full_name: Gorbacheva, Elena
last_name: Gorbacheva
- first_name: Armin
full_name: Stein, Armin
last_name: Stein
- first_name: Theresa
full_name: Schmiedel, Theresa
last_name: Schmiedel
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
citation:
ama: Gorbacheva E, Stein A, Schmiedel T, Müller O. The Role of Gender in Business
Process Management Competence Supply. Business and Information Systems Engineering.
2016;(3):213--231. doi:10.1007/s12599-016-0428-2
apa: Gorbacheva, E., Stein, A., Schmiedel, T., & Müller, O. (2016). The Role
of Gender in Business Process Management Competence Supply. Business and Information
Systems Engineering, (3), 213--231. https://doi.org/10.1007/s12599-016-0428-2
bibtex: '@article{Gorbacheva_Stein_Schmiedel_Müller_2016, title={The Role of Gender
in Business Process Management Competence Supply}, DOI={10.1007/s12599-016-0428-2},
number={3}, journal={Business and Information Systems Engineering}, author={Gorbacheva,
Elena and Stein, Armin and Schmiedel, Theresa and Müller, Oliver}, year={2016},
pages={213--231} }'
chicago: 'Gorbacheva, Elena, Armin Stein, Theresa Schmiedel, and Oliver Müller.
“The Role of Gender in Business Process Management Competence Supply.” Business
and Information Systems Engineering, no. 3 (2016): 213--231. https://doi.org/10.1007/s12599-016-0428-2.'
ieee: E. Gorbacheva, A. Stein, T. Schmiedel, and O. Müller, “The Role of Gender
in Business Process Management Competence Supply,” Business and Information
Systems Engineering, no. 3, pp. 213--231, 2016.
mla: Gorbacheva, Elena, et al. “The Role of Gender in Business Process Management
Competence Supply.” Business and Information Systems Engineering, no. 3,
2016, pp. 213--231, doi:10.1007/s12599-016-0428-2.
short: E. Gorbacheva, A. Stein, T. Schmiedel, O. Müller, Business and Information
Systems Engineering (2016) 213--231.
date_created: 2018-10-12T08:29:58Z
date_updated: 2022-01-06T07:01:18Z
doi: 10.1007/s12599-016-0428-2
extern: '1'
issue: '3'
keyword:
- BPM workforce
- Business process management
- Competences
- Gender diversity
- Latent semantic analysis
- Skills
- Text mining
language:
- iso: eng
page: 213--231
publication: Business and Information Systems Engineering
publication_identifier:
issn:
- '18670202'
status: public
title: The Role of Gender in Business Process Management Competence Supply
type: journal_article
user_id: '72849'
year: '2016'
...
---
_id: '4692'
author:
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
- first_name: Theresa
full_name: Schmiedel, Theresa
last_name: Schmiedel
- first_name: Elena
full_name: Gorbacheva, Elena
last_name: Gorbacheva
- first_name: Jan
full_name: vom Brocke, Jan
last_name: vom Brocke
citation:
ama: 'Müller O, Schmiedel T, Gorbacheva E, vom Brocke J. Towards a typology of business
process management professionals: identifying patterns of competences through
latent semantic analysis. Enterprise Information Systems. 2016;(1):50--80.
doi:10.1080/17517575.2014.923514'
apa: 'Müller, O., Schmiedel, T., Gorbacheva, E., & vom Brocke, J. (2016). Towards
a typology of business process management professionals: identifying patterns
of competences through latent semantic analysis. Enterprise Information Systems,
(1), 50--80. https://doi.org/10.1080/17517575.2014.923514'
bibtex: '@article{Müller_Schmiedel_Gorbacheva_vom Brocke_2016, title={Towards a
typology of business process management professionals: identifying patterns of
competences through latent semantic analysis}, DOI={10.1080/17517575.2014.923514},
number={1}, journal={Enterprise Information Systems}, author={Müller, Oliver and
Schmiedel, Theresa and Gorbacheva, Elena and vom Brocke, Jan}, year={2016}, pages={50--80}
}'
chicago: 'Müller, Oliver, Theresa Schmiedel, Elena Gorbacheva, and Jan vom Brocke.
“Towards a Typology of Business Process Management Professionals: Identifying
Patterns of Competences through Latent Semantic Analysis.” Enterprise Information
Systems, no. 1 (2016): 50--80. https://doi.org/10.1080/17517575.2014.923514.'
ieee: 'O. Müller, T. Schmiedel, E. Gorbacheva, and J. vom Brocke, “Towards a typology
of business process management professionals: identifying patterns of competences
through latent semantic analysis,” Enterprise Information Systems, no.
1, pp. 50--80, 2016.'
mla: 'Müller, Oliver, et al. “Towards a Typology of Business Process Management
Professionals: Identifying Patterns of Competences through Latent Semantic Analysis.”
Enterprise Information Systems, no. 1, 2016, pp. 50--80, doi:10.1080/17517575.2014.923514.'
short: O. Müller, T. Schmiedel, E. Gorbacheva, J. vom Brocke, Enterprise Information
Systems (2016) 50--80.
date_created: 2018-10-12T08:30:10Z
date_updated: 2022-01-06T07:01:18Z
doi: 10.1080/17517575.2014.923514
extern: '1'
issue: '1'
keyword:
- abilities
- business process management
- competences
- knowledge
- latent semantic analysis
- professionals
- skills
- typology
language:
- iso: eng
page: 50--80
publication: Enterprise Information Systems
publication_identifier:
issn:
- '17517583'
status: public
title: 'Towards a typology of business process management professionals: identifying
patterns of competences through latent semantic analysis'
type: journal_article
user_id: '72849'
year: '2016'
...
---
_id: '4699'
author:
- first_name: Jörg
full_name: Becker, Jörg
last_name: Becker
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Ralf
full_name: Knackstedt, Ralf
last_name: Knackstedt
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
- first_name: Jens
full_name: Pöppelbuss, Jens
last_name: Pöppelbuss
citation:
ama: 'Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuss J. Designing
interaction routines in service networks: A modularity and social construction-based
approach. Scandinavian Journal of Information Systems. 2013;(1):17--47.'
apa: 'Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., &
Pöppelbuss, J. (2013). Designing interaction routines in service networks: A modularity
and social construction-based approach. Scandinavian Journal of Information
Systems, (1), 17--47.'
bibtex: '@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuss_2013, title={Designing
interaction routines in service networks: A modularity and social construction-based
approach}, number={1}, journal={Scandinavian Journal of Information Systems},
author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner,
Martin and Müller, Oliver and Pöppelbuss, Jens}, year={2013}, pages={17--47} }'
chicago: 'Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver
Müller, and Jens Pöppelbuss. “Designing Interaction Routines in Service Networks:
A Modularity and Social Construction-Based Approach.” Scandinavian Journal
of Information Systems, no. 1 (2013): 17--47.'
ieee: 'J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuss,
“Designing interaction routines in service networks: A modularity and social construction-based
approach,” Scandinavian Journal of Information Systems, no. 1, pp. 17--47,
2013.'
mla: 'Becker, Jörg, et al. “Designing Interaction Routines in Service Networks:
A Modularity and Social Construction-Based Approach.” Scandinavian Journal
of Information Systems, no. 1, 2013, pp. 17--47.'
short: J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss,
Scandinavian Journal of Information Systems (2013) 17--47.
date_created: 2018-10-12T08:30:56Z
date_updated: 2022-01-06T07:01:18Z
extern: '1'
issue: '1'
keyword:
- Business process management
- Conceptual modeling
- Interaction routines
- Modular design
- Service networks
- Social construction
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/sjis/vol25/iss1/2/
page: 17--47
publication: Scandinavian Journal of Information Systems
publication_identifier:
issn:
- '09050167'
status: public
title: 'Designing interaction routines in service networks: A modularity and social
construction-based approach'
type: journal_article
user_id: '72849'
year: '2013'
...
---
_id: '4700'
author:
- first_name: Jorg
full_name: Becker, Jorg
last_name: Becker
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Ralf
full_name: Knackstedt, Ralf
last_name: Knackstedt
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
- first_name: Jens
full_name: Pöppelbuss, Jens
last_name: Pöppelbuss
citation:
ama: Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuss J. Bridging
the gap between manufacturing and service through IT-based boundary objects. IEEE
Transactions on Engineering Management. 2013;(3):468--482. doi:10.1109/TEM.2012.2214770
apa: Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., &
Pöppelbuss, J. (2013). Bridging the gap between manufacturing and service through
IT-based boundary objects. IEEE Transactions on Engineering Management,
(3), 468--482. https://doi.org/10.1109/TEM.2012.2214770
bibtex: '@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuss_2013, title={Bridging
the gap between manufacturing and service through IT-based boundary objects},
DOI={10.1109/TEM.2012.2214770},
number={3}, journal={IEEE Transactions on Engineering Management}, author={Becker,
Jorg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller,
Oliver and Pöppelbuss, Jens}, year={2013}, pages={468--482} }'
chicago: 'Becker, Jorg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver
Müller, and Jens Pöppelbuss. “Bridging the Gap between Manufacturing and Service
through IT-Based Boundary Objects.” IEEE Transactions on Engineering Management,
no. 3 (2013): 468--482. https://doi.org/10.1109/TEM.2012.2214770.'
ieee: J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuss,
“Bridging the gap between manufacturing and service through IT-based boundary
objects,” IEEE Transactions on Engineering Management, no. 3, pp. 468--482,
2013.
mla: Becker, Jorg, et al. “Bridging the Gap between Manufacturing and Service through
IT-Based Boundary Objects.” IEEE Transactions on Engineering Management,
no. 3, 2013, pp. 468--482, doi:10.1109/TEM.2012.2214770.
short: J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss,
IEEE Transactions on Engineering Management (2013) 468--482.
date_created: 2018-10-12T08:31:02Z
date_updated: 2022-01-06T07:01:19Z
doi: 10.1109/TEM.2012.2214770
extern: '1'
issue: '3'
keyword:
- Action research
- boundary spanning
- business process management (BPM)
- service blueprinting
- service networks
language:
- iso: eng
page: 468--482
publication: IEEE Transactions on Engineering Management
publication_identifier:
isbn:
- 0018-9391
issn:
- '00189391'
status: public
title: Bridging the gap between manufacturing and service through IT-based boundary
objects
type: journal_article
user_id: '72849'
year: '2013'
...
---
_id: '4706'
abstract:
- lang: eng
text: Purpose – The purpose of this paper is to show how to employ complex event
processing (CEP) for the observation and management of business processes. It
proposes a conceptual architecture of BPM event producer, processor, and consumer
and describes technical implications for the application with standard software
in a perfect order scenario. Design/methodology/approach – The authors discuss
business process analytics as the technological background. The capabilities of
CEP in a BPM context are outlined an architecture design is proposed. A sophisticated
proof-of-concept demonstrates its applicability. Findings – The results overcome
the separation and data latency issues of process controlling, monitoring, and
simulation. Distinct analyses of past, present, and future blur into a holistic
real-time approach. The authors highlight the necessity for configurable event
producer in BPM engines, process event support in CEP engines, a common process
event format, connectors to visualizers, notifiers and return channels to the
BPM engine. Research limitations/implications – Further research will thoroughly
evaluate the approach in a variety of business settings. New concepts and standards
for the architecture's building blocks will be needed to improve maintainability
and operability. Practical implications – Managers learn how CEP can yield insights
into business processes' operations. The paper illustrates a path to overcome
inflexibility, latency, and missing feedback mechanisms of current process modeling
and control solutions. Software vendors might be interested in the conceptualization
and the described needs for further development. Originality/value – So far, there
is no commercial CEP-based BPM solution which facilitates a round trip from insight
to action as outlines. As major software vendors have begun developing solutions
(BPM/BPA solutions), this paper will stimulate a debate between research and practice
on suitable design and technology.
author:
- first_name: Christian
full_name: Janiesch, Christian
last_name: Janiesch
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
citation:
ama: 'Janiesch C, Matzner M, Müller O. Beyond process monitoring: A proof-of-concept
of event-driven business activity management. Business Process Management Journal.
2012;(4):625--643. doi:10.1108/14637151211253765'
apa: 'Janiesch, C., Matzner, M., & Müller, O. (2012). Beyond process monitoring:
A proof-of-concept of event-driven business activity management. Business Process
Management Journal, (4), 625--643. https://doi.org/10.1108/14637151211253765'
bibtex: '@article{Janiesch_Matzner_Müller_2012, title={Beyond process monitoring:
A proof-of-concept of event-driven business activity management}, DOI={10.1108/14637151211253765},
number={4}, journal={Business Process Management Journal}, author={Janiesch, Christian
and Matzner, Martin and Müller, Oliver}, year={2012}, pages={625--643} }'
chicago: 'Janiesch, Christian, Martin Matzner, and Oliver Müller. “Beyond Process
Monitoring: A Proof-of-Concept of Event-Driven Business Activity Management.”
Business Process Management Journal, no. 4 (2012): 625--643. https://doi.org/10.1108/14637151211253765.'
ieee: 'C. Janiesch, M. Matzner, and O. Müller, “Beyond process monitoring: A proof-of-concept
of event-driven business activity management,” Business Process Management
Journal, no. 4, pp. 625--643, 2012.'
mla: 'Janiesch, Christian, et al. “Beyond Process Monitoring: A Proof-of-Concept
of Event-Driven Business Activity Management.” Business Process Management
Journal, no. 4, 2012, pp. 625--643, doi:10.1108/14637151211253765.'
short: C. Janiesch, M. Matzner, O. Müller, Business Process Management Journal (2012)
625--643.
date_created: 2018-10-12T08:36:51Z
date_updated: 2022-01-06T07:01:19Z
doi: 10.1108/14637151211253765
extern: '1'
issue: '4'
keyword:
- Architecture
- Business activity monitoring
- Business process management
- Business process re-engineering
- Complex event processing
- Computer software
- Standard software
page: 625--643
publication: Business Process Management Journal
publication_identifier:
isbn:
- '1020120096'
issn:
- '14637154'
status: public
title: 'Beyond process monitoring: A proof-of-concept of event-driven business activity
management'
type: journal_article
user_id: '72849'
year: '2012'
...
---
_id: '4707'
author:
- first_name: Christian
full_name: Janiesch, Christian
last_name: Janiesch
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
citation:
ama: 'Janiesch C, Matzner M, Müller O. A blueprint for event-driven business activity
management. In: Lecture Notes in Computer Science. ; 2011. doi:10.1007/978-3-642-23059-2_4'
apa: Janiesch, C., Matzner, M., & Müller, O. (2011). A blueprint for event-driven
business activity management. In Lecture Notes in Computer Science. https://doi.org/10.1007/978-3-642-23059-2_4
bibtex: '@inproceedings{Janiesch_Matzner_Müller_2011, title={A blueprint for event-driven
business activity management}, DOI={10.1007/978-3-642-23059-2_4},
booktitle={Lecture Notes in Computer Science}, author={Janiesch, Christian and
Matzner, Martin and Müller, Oliver}, year={2011} }'
chicago: Janiesch, Christian, Martin Matzner, and Oliver Müller. “A Blueprint for
Event-Driven Business Activity Management.” In Lecture Notes in Computer Science,
2011. https://doi.org/10.1007/978-3-642-23059-2_4.
ieee: C. Janiesch, M. Matzner, and O. Müller, “A blueprint for event-driven business
activity management,” in Lecture Notes in Computer Science, 2011.
mla: Janiesch, Christian, et al. “A Blueprint for Event-Driven Business Activity
Management.” Lecture Notes in Computer Science, 2011, doi:10.1007/978-3-642-23059-2_4.
short: 'C. Janiesch, M. Matzner, O. Müller, in: Lecture Notes in Computer Science,
2011.'
date_created: 2018-10-12T08:36:57Z
date_updated: 2022-01-06T07:01:19Z
doi: 10.1007/978-3-642-23059-2_4
keyword:
- Reference architecture
- business activity management
- business process analytics
- business process management
- complex event processing
language:
- iso: eng
publication: Lecture Notes in Computer Science
publication_identifier:
isbn:
- '9783642230585'
issn:
- '03029743'
status: public
title: A blueprint for event-driven business activity management
type: conference
user_id: '72849'
year: '2011'
...