---
_id: '13326'
abstract:
- lang: eng
text: Communication within online social network applications enables users to express
and share sentiments electronically. Existing studies examined the existence or
distribution of sentiments in online communication at a general level or in small-observed
groups. Our paper extends this research by analyzing sentiment exchange within
social networks from an ego-network perspective. We draw from research on social
influence and social attachment to develop theories of node polarization, balance
effects and sentiment mirroring within communication dyads. Our empirical analysis
covers a multitude of social networks in which the sentiment valence of all messages
was determined. Subsequently we studied ego-networks of focal actors (ego) and
their immediate contacts. Results support our theories and indicate that actors
develop polarized sentiments towards individual peers but keep sentiment in balance
on the ego-network level. Further, pairs of nodes tend to establish similar attitudes
towards each other leading to stable and polarized positive or negative relationships
author:
- first_name: Robert
full_name: Hillmann, Robert
last_name: Hillmann
- first_name: Matthias
full_name: Trier, Matthias
id: '72744'
last_name: Trier
citation:
ama: 'Hillmann R, Trier M. Sentiment Polarization and Balance among Users in Online
Social Networks. In: Joshi KD, Yoo Y, eds. AMCIS 2012 Proceedings. Vol
24. Association for Information Systems. AIS Electronic Library (AISeL); 2012.'
apa: Hillmann, R., & Trier, M. (2012). Sentiment Polarization and Balance among
Users in Online Social Networks. In K. D. Joshi & Y. Yoo (Eds.), AMCIS
2012 Proceedings (Vol. 24). Association for Information Systems. AIS Electronic
Library (AISeL).
bibtex: '@inproceedings{Hillmann_Trier_2012, title={Sentiment Polarization and Balance
among Users in Online Social Networks}, volume={24}, booktitle={AMCIS 2012 Proceedings},
publisher={Association for Information Systems. AIS Electronic Library (AISeL)},
author={Hillmann, Robert and Trier, Matthias}, editor={Joshi, K.D. and Yoo, YoungjinEditors},
year={2012} }'
chicago: Hillmann, Robert, and Matthias Trier. “Sentiment Polarization and Balance
among Users in Online Social Networks.” In AMCIS 2012 Proceedings, edited
by K.D. Joshi and Youngjin Yoo, Vol. 24. Association for Information Systems.
AIS Electronic Library (AISeL), 2012.
ieee: R. Hillmann and M. Trier, “Sentiment Polarization and Balance among Users
in Online Social Networks,” in AMCIS 2012 Proceedings, 2012, vol. 24.
mla: Hillmann, Robert, and Matthias Trier. “Sentiment Polarization and Balance among
Users in Online Social Networks.” AMCIS 2012 Proceedings, edited by K.D.
Joshi and Youngjin Yoo, vol. 24, Association for Information Systems. AIS Electronic
Library (AISeL), 2012.
short: 'R. Hillmann, M. Trier, in: K.D. Joshi, Y. Yoo (Eds.), AMCIS 2012 Proceedings,
Association for Information Systems. AIS Electronic Library (AISeL), 2012.'
date_created: 2019-09-19T12:22:08Z
date_updated: 2022-01-06T06:51:33Z
department:
- _id: '198'
editor:
- first_name: K.D.
full_name: Joshi, K.D.
last_name: Joshi
- first_name: Youngjin
full_name: Yoo, Youngjin
last_name: Yoo
intvolume: ' 24'
keyword:
- Social Network Analysis
- Ego-Network Analysis
- Node Polarization
- Sentiment Dissemination
language:
- iso: eng
publication: AMCIS 2012 Proceedings
publisher: Association for Information Systems. AIS Electronic Library (AISeL)
status: public
title: Sentiment Polarization and Balance among Users in Online Social Networks
type: conference
user_id: '62809'
volume: 24
year: '2012'
...
---
_id: '13331'
abstract:
- lang: eng
text: Communication in online social networks has been analyzed for some time regarding
the expression of sentiments. So far, very little is known about the relationship
between sentiments and network emergence, dissemination patternsand possible differences
between positive and negative sentiments. The dissemination patterns analyzed
in this study consist of network motifs based on triples of actors and the ties
among them. These motifs are associated with common social network effects to
derive meaningful insights about dissemination activities. The data basis includes
several thousand social networks with textual messages classified according to
embedded positive and negative sentiments. Based on this data, sub-networks are
extracted and analyzed with a dynamic network motif analysis to determine dissemination
patterns and associated network effects. Results indicate that the emergence of
digital social networks exhibits a strong tendency towards reciprocity, followed
by the dominance ofhierarchy as an intermediate step leading to social clustering
with hubs and transitivity effects for both positive and negative sentiments to
the same extend. Sentiments embedded in exchanged textual messages do only play
a secondary role in network emergence and do not express differences regarding
the emergence of network patterns.
author:
- first_name: Robert
full_name: Hillmann, Robert
last_name: Hillmann
- first_name: Matthias
full_name: Trier, Matthias
id: '72744'
last_name: Trier
citation:
ama: 'Hillmann R, Trier M. Dissemination Patterns and Associated Network Effects
of Sentiments in Social Networks. In: Proceedings of the 2012 IEEE/ACM International
Conference on Advances in Social Networks Analysis and Mining. United States:
IEEE; 2012:510-515.'
apa: 'Hillmann, R., & Trier, M. (2012). Dissemination Patterns and Associated
Network Effects of Sentiments in Social Networks. In Proceedings of the 2012
IEEE/ACM International Conference on Advances in Social Networks Analysis and
Mining (pp. 510–515). United States: IEEE.'
bibtex: '@inproceedings{Hillmann_Trier_2012, place={United States}, title={Dissemination
Patterns and Associated Network Effects of Sentiments in Social Networks}, booktitle={Proceedings
of the 2012 IEEE/ACM International Conference on Advances in Social Networks Analysis
and Mining}, publisher={IEEE}, author={Hillmann, Robert and Trier, Matthias},
year={2012}, pages={510–515} }'
chicago: 'Hillmann, Robert, and Matthias Trier. “Dissemination Patterns and Associated
Network Effects of Sentiments in Social Networks.” In Proceedings of the 2012
IEEE/ACM International Conference on Advances in Social Networks Analysis and
Mining, 510–15. United States: IEEE, 2012.'
ieee: R. Hillmann and M. Trier, “Dissemination Patterns and Associated Network Effects
of Sentiments in Social Networks,” in Proceedings of the 2012 IEEE/ACM International
Conference on Advances in Social Networks Analysis and Mining, 2012, pp. 510–515.
mla: Hillmann, Robert, and Matthias Trier. “Dissemination Patterns and Associated
Network Effects of Sentiments in Social Networks.” Proceedings of the 2012
IEEE/ACM International Conference on Advances in Social Networks Analysis and
Mining, IEEE, 2012, pp. 510–15.
short: 'R. Hillmann, M. Trier, in: Proceedings of the 2012 IEEE/ACM International
Conference on Advances in Social Networks Analysis and Mining, IEEE, United States,
2012, pp. 510–515.'
date_created: 2019-09-19T12:49:33Z
date_updated: 2022-01-06T06:51:33Z
department:
- _id: '198'
keyword:
- Social Network Analysis
- Dynamic Network Motif Analysis
- Sentiment Dissemination
- Networking Effects
- Triads
language:
- iso: eng
page: 510-515
place: United States
publication: Proceedings of the 2012 IEEE/ACM International Conference on Advances
in Social Networks Analysis and Mining
publication_identifier:
isbn:
- '9780769547992'
publisher: IEEE
status: public
title: Dissemination Patterns and Associated Network Effects of Sentiments in Social
Networks
type: conference
user_id: '62809'
year: '2012'
...
---
_id: '17225'
abstract:
- lang: eng
text: How is communicative gesture behavior in robots perceived by humans? Although
gesture is crucial in social interaction, this research question is still largely
unexplored in the field of social robotics. Thus, the main objective of the present
work is to investigate how gestural machine behaviors can be used to design more
natural communication in social robots. The chosen approach is twofold. Firstly,
the technical challenges encountered when implementing a speech-gesture generation
model on a robotic platform are tackled. We present a framework that enables the
humanoid robot to flexibly produce synthetic speech and co-verbal hand and arm
gestures at run-time, while not being limited to a predefined repertoire of motor
actions. Secondly, the achieved flexibility in robot gesture is exploited in controlled
experiments. To gain a deeper understanding of how communicative robot gesture
might impact and shape human perception and evaluation of human-robot interaction,
we conducted a between-subjects experimental study using the humanoid robot in
a joint task scenario. We manipulated the non-verbal behaviors of the robot in
three experimental conditions, so that it would refer to objects by utilizing
either (1) unimodal (i.e., speech only) utterances, (2) congruent multimodal (i.e.,
semantically matching speech and gesture) or (3) incongruent multimodal (i.e.,
semantically non-matching speech and gesture) utterances. Our findings reveal
that the robot is evaluated more positively when non-verbal behaviors such as
hand and arm gestures are displayed along with speech, even if they do not semantically
match the spoken utterance.
author:
- first_name: Maha
full_name: Salem, Maha
last_name: Salem
- first_name: Stefan
full_name: Kopp, Stefan
last_name: Kopp
- first_name: Ipke
full_name: Wachsmuth, Ipke
last_name: Wachsmuth
- first_name: Katharina
full_name: Rohlfing, Katharina
id: '50352'
last_name: Rohlfing
- first_name: Frank
full_name: Joublin, Frank
last_name: Joublin
citation:
ama: Salem M, Kopp S, Wachsmuth I, Rohlfing K, Joublin F. Generation and evaluation
of communicative robot gesture. International Journal of Social Robotics, Special
Issue on Expectations, Intentions, and Actions. 2012;4(2):201-217. doi:10.1007/s12369-011-0124-9
apa: Salem, M., Kopp, S., Wachsmuth, I., Rohlfing, K., & Joublin, F. (2012).
Generation and evaluation of communicative robot gesture. International Journal
of Social Robotics, Special Issue on Expectations, Intentions, and Actions,
4(2), 201–217. https://doi.org/10.1007/s12369-011-0124-9
bibtex: '@article{Salem_Kopp_Wachsmuth_Rohlfing_Joublin_2012, title={Generation
and evaluation of communicative robot gesture}, volume={4}, DOI={10.1007/s12369-011-0124-9},
number={2}, journal={International Journal of Social Robotics, Special Issue on
Expectations, Intentions, and Actions}, publisher={Springer Science + Business
Media}, author={Salem, Maha and Kopp, Stefan and Wachsmuth, Ipke and Rohlfing,
Katharina and Joublin, Frank}, year={2012}, pages={201–217} }'
chicago: 'Salem, Maha, Stefan Kopp, Ipke Wachsmuth, Katharina Rohlfing, and Frank
Joublin. “Generation and Evaluation of Communicative Robot Gesture.” International
Journal of Social Robotics, Special Issue on Expectations, Intentions, and Actions
4, no. 2 (2012): 201–17. https://doi.org/10.1007/s12369-011-0124-9.'
ieee: 'M. Salem, S. Kopp, I. Wachsmuth, K. Rohlfing, and F. Joublin, “Generation
and evaluation of communicative robot gesture,” International Journal of Social
Robotics, Special Issue on Expectations, Intentions, and Actions, vol. 4,
no. 2, pp. 201–217, 2012, doi: 10.1007/s12369-011-0124-9.'
mla: Salem, Maha, et al. “Generation and Evaluation of Communicative Robot Gesture.”
International Journal of Social Robotics, Special Issue on Expectations, Intentions,
and Actions, vol. 4, no. 2, Springer Science + Business Media, 2012, pp. 201–17,
doi:10.1007/s12369-011-0124-9.
short: M. Salem, S. Kopp, I. Wachsmuth, K. Rohlfing, F. Joublin, International Journal
of Social Robotics, Special Issue on Expectations, Intentions, and Actions 4 (2012)
201–217.
date_created: 2020-06-24T13:01:48Z
date_updated: 2023-02-01T16:21:50Z
department:
- _id: '749'
doi: 10.1007/s12369-011-0124-9
intvolume: ' 4'
issue: '2'
keyword:
- Social Human-Robot Interaction
- Multimodal Interaction and Conversational Skills
- Robot Companions and Social Robots
- Non-verbal Cues and Expressiveness
language:
- iso: eng
page: 201-217
publication: International Journal of Social Robotics, Special Issue on Expectations,
Intentions, and Actions
publication_identifier:
issn:
- 1875-4805
publisher: Springer Science + Business Media
status: public
title: Generation and evaluation of communicative robot gesture
type: journal_article
user_id: '14931'
volume: 4
year: '2012'
...
---
_id: '17428'
abstract:
- lang: eng
text: How is communicative gesture behavior in robots perceived by humans? Although
gesture is crucial in social interaction, this research question is still largely
unexplored in the field of social robotics. Thus, the main objective of the present
work is to investigate how gestural machine behaviors can be used to design more
natural communication in social robots. The chosen approach is twofold. Firstly,
the technical challenges encountered when implementing a speech-gesture generation
model on a robotic platform are tackled. We present a framework that enables the
humanoid robot to flexibly produce synthetic speech and co-verbal hand and arm
gestures at run-time, while not being limited to a predefined repertoire of motor
actions. Secondly, the achieved flexibility in robot gesture is exploited in controlled
experiments. To gain a deeper understanding of how communicative robot gesture
might impact and shape human perception and evaluation of human-robot interaction,
we conducted a between-subjects experimental study using the humanoid robot in
a joint task scenario. We manipulated the non-verbal behaviors of the robot in
three experimental conditions, so that it would refer to objects by utilizing
either (1) unimodal (i.e., speech only) utterances, (2) congruent multimodal (i.e.,
semantically matching speech and gesture) or (3) incongruent multimodal (i.e.,
semantically non-matching speech and gesture) utterances. Our findings reveal
that the robot is evaluated more positively when non-verbal behaviors such as
hand and arm gestures are displayed along with speech, even if they do not semantically
match the spoken utterance.
author:
- first_name: Maha
full_name: Salem, Maha
last_name: Salem
- first_name: Stefan
full_name: Kopp, Stefan
last_name: Kopp
- first_name: Ipke
full_name: Wachsmuth, Ipke
last_name: Wachsmuth
- first_name: Katharina
full_name: Rohlfing, Katharina
id: '50352'
last_name: Rohlfing
- first_name: Frank
full_name: Joublin, Frank
last_name: Joublin
citation:
ama: Salem M, Kopp S, Wachsmuth I, Rohlfing K, Joublin F. Generation and evaluation
of communicative robot gesture. International Journal of Social Robotics, Special
Issue on Expectations, Intentions, and Actions. 2012;4(2):201-217. doi:10.1007/s12369-011-0124-9
apa: Salem, M., Kopp, S., Wachsmuth, I., Rohlfing, K., & Joublin, F. (2012).
Generation and evaluation of communicative robot gesture. International Journal
of Social Robotics, Special Issue on Expectations, Intentions, and Actions,
4(2), 201–217. https://doi.org/10.1007/s12369-011-0124-9
bibtex: '@article{Salem_Kopp_Wachsmuth_Rohlfing_Joublin_2012, title={Generation
and evaluation of communicative robot gesture}, volume={4}, DOI={10.1007/s12369-011-0124-9},
number={2}, journal={International Journal of Social Robotics, Special Issue on
Expectations, Intentions, and Actions}, publisher={Springer Science + Business
Media}, author={Salem, Maha and Kopp, Stefan and Wachsmuth, Ipke and Rohlfing,
Katharina and Joublin, Frank}, year={2012}, pages={201–217} }'
chicago: 'Salem, Maha, Stefan Kopp, Ipke Wachsmuth, Katharina Rohlfing, and Frank
Joublin. “Generation and Evaluation of Communicative Robot Gesture.” International
Journal of Social Robotics, Special Issue on Expectations, Intentions, and Actions
4, no. 2 (2012): 201–17. https://doi.org/10.1007/s12369-011-0124-9.'
ieee: 'M. Salem, S. Kopp, I. Wachsmuth, K. Rohlfing, and F. Joublin, “Generation
and evaluation of communicative robot gesture,” International Journal of Social
Robotics, Special Issue on Expectations, Intentions, and Actions, vol. 4,
no. 2, pp. 201–217, 2012, doi: 10.1007/s12369-011-0124-9.'
mla: Salem, Maha, et al. “Generation and Evaluation of Communicative Robot Gesture.”
International Journal of Social Robotics, Special Issue on Expectations, Intentions,
and Actions, vol. 4, no. 2, Springer Science + Business Media, 2012, pp. 201–17,
doi:10.1007/s12369-011-0124-9.
short: M. Salem, S. Kopp, I. Wachsmuth, K. Rohlfing, F. Joublin, International Journal
of Social Robotics, Special Issue on Expectations, Intentions, and Actions 4 (2012)
201–217.
date_created: 2020-07-28T11:44:02Z
date_updated: 2023-02-01T12:52:23Z
department:
- _id: '749'
doi: 10.1007/s12369-011-0124-9
intvolume: ' 4'
issue: '2'
keyword:
- Social Human-Robot Interaction
- Multimodal Interaction and Conversational Skills
- Robot Companions and Social Robots
- Non-verbal Cues and Expressiveness
language:
- iso: eng
page: 201-217
publication: International Journal of Social Robotics, Special Issue on Expectations,
Intentions, and Actions
publication_identifier:
issn:
- 1875-4805
publisher: Springer Science + Business Media
status: public
title: Generation and evaluation of communicative robot gesture
type: journal_article
user_id: '14931'
volume: 4
year: '2012'
...
---
_id: '17216'
author:
- first_name: Katrin Solveig
full_name: Lohan, Katrin Solveig
last_name: Lohan
- first_name: Katharina
full_name: Rohlfing, Katharina
id: '50352'
last_name: Rohlfing
- first_name: Karola
full_name: Pitsch, Karola
last_name: Pitsch
- first_name: Joe
full_name: Saunders, Joe
last_name: Saunders
- first_name: Hagen
full_name: Lehmann, Hagen
last_name: Lehmann
- first_name: Chrystopher L.
full_name: Nehaniv, Chrystopher L.
last_name: Nehaniv
- first_name: Kerstin
full_name: Fischer, Kerstin
last_name: Fischer
- first_name: Britta
full_name: Wrede, Britta
last_name: Wrede
citation:
ama: 'Lohan KS, Rohlfing K, Pitsch K, et al. Tutor spotter: Proposing a feature
set and evaluating it in a robotic system. International Journal of Social
Robotics. 2012;4(2):131-146. doi:10.1007/s12369-011-0125-8'
apa: 'Lohan, K. S., Rohlfing, K., Pitsch, K., Saunders, J., Lehmann, H., Nehaniv,
C. L., Fischer, K., & Wrede, B. (2012). Tutor spotter: Proposing a feature
set and evaluating it in a robotic system. International Journal of Social
Robotics, 4(2), 131–146. https://doi.org/10.1007/s12369-011-0125-8'
bibtex: '@article{Lohan_Rohlfing_Pitsch_Saunders_Lehmann_Nehaniv_Fischer_Wrede_2012,
title={Tutor spotter: Proposing a feature set and evaluating it in a robotic system},
volume={4}, DOI={10.1007/s12369-011-0125-8},
number={2}, journal={International Journal of Social Robotics}, publisher={Springer
Science + Business Media}, author={Lohan, Katrin Solveig and Rohlfing, Katharina
and Pitsch, Karola and Saunders, Joe and Lehmann, Hagen and Nehaniv, Chrystopher
L. and Fischer, Kerstin and Wrede, Britta}, year={2012}, pages={131–146} }'
chicago: 'Lohan, Katrin Solveig, Katharina Rohlfing, Karola Pitsch, Joe Saunders,
Hagen Lehmann, Chrystopher L. Nehaniv, Kerstin Fischer, and Britta Wrede. “Tutor
Spotter: Proposing a Feature Set and Evaluating It in a Robotic System.” International
Journal of Social Robotics 4, no. 2 (2012): 131–46. https://doi.org/10.1007/s12369-011-0125-8.'
ieee: 'K. S. Lohan et al., “Tutor spotter: Proposing a feature set and evaluating
it in a robotic system,” International Journal of Social Robotics, vol.
4, no. 2, pp. 131–146, 2012, doi: 10.1007/s12369-011-0125-8.'
mla: 'Lohan, Katrin Solveig, et al. “Tutor Spotter: Proposing a Feature Set and
Evaluating It in a Robotic System.” International Journal of Social Robotics,
vol. 4, no. 2, Springer Science + Business Media, 2012, pp. 131–46, doi:10.1007/s12369-011-0125-8.'
short: K.S. Lohan, K. Rohlfing, K. Pitsch, J. Saunders, H. Lehmann, C.L. Nehaniv,
K. Fischer, B. Wrede, International Journal of Social Robotics 4 (2012) 131–146.
date_created: 2020-06-24T13:01:37Z
date_updated: 2023-02-01T16:18:22Z
department:
- _id: '749'
doi: 10.1007/s12369-011-0125-8
intvolume: ' 4'
issue: '2'
keyword:
- Social Robots
- Contingency
language:
- iso: eng
page: 131-146
publication: International Journal of Social Robotics
publication_identifier:
issn:
- 1875-4805
publisher: Springer Science + Business Media
status: public
title: 'Tutor spotter: Proposing a feature set and evaluating it in a robotic system'
type: journal_article
user_id: '14931'
volume: 4
year: '2012'
...
---
_id: '1120'
abstract:
- lang: eng
text: 'SCM is a simple, modular and flexible system for web monitoring and customer
interaction management. In our view, its main advantages are the following: It
is completely web based. It combines all technologies, data, software agents and
human agents involved in the monitoring and customer interaction process. It can
be used for messages written in any natural language. Although the prototype of
SCM is designed for classifying and processing messages about mobile-phone related
problems in social networks, SCM can easily be adapted to other text types such
as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses
linguistic technologies to classify messages and recognize paraphrases of product
names. For two reasons, product name paraphrasing plays a major role in SCM: First,
product names typically have many, sometimes hundreds or thousands of intralingual
paraphrases. Secondly, product names have interlingual paraphrases: The same products
are often called or spelt differently in different countries and/or languages.
By mapping product name variants to an international canonical form, SCM allows
for answering questions like Which statements are made about this mobile phone
in which languages/in which social networks/in which countries/...? The SCM product
name paraphrasing engine is designed in such a way that standard variants are
assigned automatically, regular variants are assigned semiautomatically and idiosyncratic
variants can be added manually. With this and similar features we try to realize
our philosophy of simplicity, modularity and flexibility: Whatever can be done
automatically is done automatically. But manual intervention is always possible
and easy and it does not conflict in any way with the automatic functions of SCM.'
author:
- first_name: Jörg
full_name: Schuster, Jörg
last_name: Schuster
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: 'Despina '
full_name: 'Kobothanassi, Despina '
last_name: Kobothanassi
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple,
Modular and Flexible Customer Interaction Management System. In: International
Conference on Information Society (i-Society 2011). Piscataway, NJ, USA: IEEE;
2011:153-158.'
apa: 'Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., & Geierhos, M.
(2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System.
In International Conference on Information Society (i-Society 2011) (pp.
153–158). Piscataway, NJ, USA: IEEE.'
bibtex: '@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway,
NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management
System}, booktitle={International Conference on Information Society (i-Society
2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi,
Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158}
}'
chicago: 'Schuster, Jörg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel,
and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” In International Conference on Information Society (i-Society
2011), 153–58. Piscataway, NJ, USA: IEEE, 2011.'
ieee: J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM
- A Simple, Modular and Flexible Customer Interaction Management System,” in International
Conference on Information Society (i-Society 2011), London, UK, 2011, pp.
153–158.
mla: Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” International Conference on Information Society (i-Society
2011), IEEE, 2011, pp. 153–58.
short: 'J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International
Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA,
2011, pp. 153–158.'
conference:
end_date: 2011-06-29
location: London, UK
name: International Conference on Information Society (i-Society 2011)
start_date: 2011-06-27
date_created: 2018-01-29T15:15:25Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
extern: '1'
keyword:
- Social Media Business Integration
- Contact Center Application Support
- Monitoring Social Conversations
- Social Customer Interaction Management
- Monitoring
- Software Agents
language:
- iso: eng
page: 153-158
place: Piscataway, NJ, USA
publication: International Conference on Information Society (i-Society 2011)
publication_identifier:
eisbn:
- '978-0-9564263-8-3 '
isbn:
- 978-1-61284-148-9
publication_status: published
publisher: IEEE
quality_controlled: '1'
status: public
title: SCM - A Simple, Modular and Flexible Customer Interaction Management System
type: conference
user_id: '42496'
year: '2011'
...
---
_id: '1122'
abstract:
- lang: eng
text: Within this paper, we will describe a new approach to customer interaction
management by integrating social networking channels into existing business processes.
Until now, contact center agents still read these messages and forward them to
the persons in charge of customer’s in the company. But with the introduction
of Web 2.0 and social networking clients are more likely to communicate with the
companies via Facebook and Twitter instead of filling data in contact forms or
sending e-mail requests. In order to maintain an active communication with international
clients via social media, the multilingual consumer contacts have to be categorized
and then automatically assigned to the corresponding business processes (e.g.
technicalservice, shipping, marketing, and accounting). This allows the company
to follow general trends in customer opinions on the Internet, but also record
two-sided communication for customer relationship management.
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: 'Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via
Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources,
Multilingual Applications: Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96.
Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg;
2011:219-222.'
apa: 'Geierhos, M., Lee, Y. S., & Bargel, M. (2011). Processing Multilingual
Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, & K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011 (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.'
bibtex: '@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten
zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts
via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg},
author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland,
Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222},
collection={Arbeiten zur Mehrsprachigkeit - Folge B} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual
Customer Contacts via Social Media.” In Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland,
Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge
B. Hamburg, Germany: University of Hamburg, 2011.'
ieee: 'M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer
Contacts via Social Media,” in Multilingual Resources, Multilingual Applications:
Proceedings of the Conference of the German Society for Computational Linguistics
and Language Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp.
219–222.'
mla: 'Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via
Social Media.” Multilingual Resources, Multilingual Applications: Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, edited by Hanna Hedeland et al., vol. 96, University
of Hamburg, 2011, pp. 219–22.'
short: 'M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.'
conference:
end_date: 2011-09-30
location: Hamburg, Germany
name: Conference of the German Society for Computational Linguistics and Language
Technology (GSCL 2011)
start_date: 2011-09-28
date_created: 2018-01-29T15:48:34Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanna
full_name: Hedeland, Hanna
last_name: Hedeland
- first_name: Thomas
full_name: Schmidt, Thomas
last_name: Schmidt
- first_name: Kai
full_name: Wörner, Kai
last_name: Wörner
extern: '1'
intvolume: ' 96'
keyword:
- Classification of Multilingual Customer Contacts
- Contact Center Application Support
- Social Media Business Integration
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://exmaralda.org/gscl2011/downloads/AZM96.pdf
oa: '1'
page: 219-222
place: Hamburg, Germany
publication: 'Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011'
publication_identifier:
issn:
- 0176-599X
publication_status: published
publisher: University of Hamburg
quality_controlled: '1'
series_title: Arbeiten zur Mehrsprachigkeit - Folge B
status: public
title: Processing Multilingual Customer Contacts via Social Media
type: conference
user_id: '42496'
volume: 96
year: '2011'
...
---
_id: '1125'
abstract:
- lang: eng
text: Since customers first share their problems with a social networking community
before directly addressing a company, social networking sites such as Facebook,
Twitter, MySpace or Foursquare will be the interface between customer and company.
For this reason, it is assumed that social networks will evolve into a common
communication channel – not only between individuals but also between customers
and companies. However, social networking has not yet been integrated into customer
interaction management (CIM) tools. In general, a CIM application is used by the
agents in a contact centre while communicating with the customers. Such systems
handle communication across multiple different channels, such as e-mail, telephone,
Instant Messaging, letter etc. What we do now is to integrate social networking
into CIM applications by adding another communication channel. This allows the
company to follow general trends in customer opinions on the Internet, but also
record two-sided communication for customer service management and the company’s
response will be delivered through the customer’s preferred social networking
site.
article_type: original
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service
Channel. Journal of Advances in Information Technology. 2011;2(4):222-233.
doi:10.4304/jait.2.4.222-233'
apa: 'Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel. Journal of Advances in Information Technology, 2(4),
222–233. https://doi.org/10.4304/jait.2.4.222-233'
bibtex: '@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social
Media as Customer Service Channel}, volume={2}, DOI={10.4304/jait.2.4.222-233},
number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering
and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011},
pages={222–233} }'
chicago: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as
Customer Service Channel.” Journal of Advances in Information Technology
2, no. 4 (2011): 222–33. https://doi.org/10.4304/jait.2.4.222-233.'
ieee: 'M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel,” Journal of Advances in Information Technology, vol. 2,
no. 4, pp. 222–233, 2011.'
mla: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel.” Journal of Advances in Information Technology, vol. 2,
no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:10.4304/jait.2.4.222-233.'
short: M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
date_created: 2018-01-29T16:33:55Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.4304/jait.2.4.222-233
extern: '1'
intvolume: ' 2'
issue: '4'
keyword:
- Social Media Business Integration
- Multichannel Customer Interaction Management
- Contact Centre Application Support
language:
- iso: eng
page: 222-233
publication: Journal of Advances in Information Technology
publication_identifier:
issn:
- '17982340'
publication_status: published
publisher: Engineering and Technology Publishing (ETPub)
quality_controlled: '1'
status: public
title: 'Customer Interaction 2.0: Adopting Social Media as Customer Service Channel'
type: journal_article
user_id: '42496'
volume: 2
year: '2011'
...
---
_id: '17233'
abstract:
- lang: eng
text: 'It has been proposed that the design of robots might benefit from interactions
that are similar to caregiver–child interactions, which is tailored to children’s
respective capacities to a high degree. However, so far little is known about
how people adapt their tutoring behaviour to robots and whether robots can evoke
input that is similar to child-directed interaction. The paper presents detailed
analyses of speakers’ linguistic and non-linguistic behaviour, such as action
demonstration, in two comparable situations: In one experiment, parents described
and explained to their nonverbal infants the use of certain everyday objects;
in the other experiment, participants tutored a simulated robot on the same objects.
The results, which show considerable differences between the two situations on
almost all measures, are discussed in the light of the computer-as-social-actor
paradigm and the register hypothesis.'
author:
- first_name: Kerstin
full_name: Fischer, Kerstin
last_name: Fischer
- first_name: Kilian
full_name: Foth, Kilian
last_name: Foth
- first_name: Katharina
full_name: Rohlfing, Katharina
id: '50352'
last_name: Rohlfing
- first_name: Britta
full_name: Wrede, Britta
last_name: Wrede
citation:
ama: 'Fischer K, Foth K, Rohlfing K, Wrede B. Mindful tutors: Linguistic choice
and action demonstration in speech to infants and a simulated robot. Interaction
Studies. 2011;12(1):134-161. doi:10.1075/is.12.1.06fis'
apa: 'Fischer, K., Foth, K., Rohlfing, K., & Wrede, B. (2011). Mindful tutors:
Linguistic choice and action demonstration in speech to infants and a simulated
robot. Interaction Studies, 12(1), 134–161. https://doi.org/10.1075/is.12.1.06fis'
bibtex: '@article{Fischer_Foth_Rohlfing_Wrede_2011, title={Mindful tutors: Linguistic
choice and action demonstration in speech to infants and a simulated robot}, volume={12},
DOI={10.1075/is.12.1.06fis},
number={1}, journal={Interaction Studies}, publisher={John Benjamins Publishing
Company}, author={Fischer, Kerstin and Foth, Kilian and Rohlfing, Katharina and
Wrede, Britta}, year={2011}, pages={134–161} }'
chicago: 'Fischer, Kerstin, Kilian Foth, Katharina Rohlfing, and Britta Wrede. “Mindful
Tutors: Linguistic Choice and Action Demonstration in Speech to Infants and a
Simulated Robot.” Interaction Studies 12, no. 1 (2011): 134–61. https://doi.org/10.1075/is.12.1.06fis.'
ieee: 'K. Fischer, K. Foth, K. Rohlfing, and B. Wrede, “Mindful tutors: Linguistic
choice and action demonstration in speech to infants and a simulated robot,” Interaction
Studies, vol. 12, no. 1, pp. 134–161, 2011, doi: 10.1075/is.12.1.06fis.'
mla: 'Fischer, Kerstin, et al. “Mindful Tutors: Linguistic Choice and Action Demonstration
in Speech to Infants and a Simulated Robot.” Interaction Studies, vol.
12, no. 1, John Benjamins Publishing Company, 2011, pp. 134–61, doi:10.1075/is.12.1.06fis.'
short: K. Fischer, K. Foth, K. Rohlfing, B. Wrede, Interaction Studies 12 (2011)
134–161.
date_created: 2020-06-24T13:01:57Z
date_updated: 2023-02-01T12:56:04Z
department:
- _id: '749'
doi: 10.1075/is.12.1.06fis
intvolume: ' 12'
issue: '1'
keyword:
- human–robot interaction (HRI)
- social communication
- register theory
- motionese
- robotese
- child-directed speech (CDS)
- motherese
- mindless transfer
- computers-as-social-actors
language:
- iso: eng
page: 134-161
publication: Interaction Studies
publication_identifier:
issn:
- 1572-0381
publisher: John Benjamins Publishing Company
status: public
title: 'Mindful tutors: Linguistic choice and action demonstration in speech to infants
and a simulated robot'
type: journal_article
user_id: '14931'
volume: 12
year: '2011'
...
---
_id: '17246'
author:
- first_name: Iris
full_name: Nomikou, Iris
last_name: Nomikou
- first_name: Katharina
full_name: Rohlfing, Katharina
id: '50352'
last_name: Rohlfing
citation:
ama: 'Nomikou I, Rohlfing K. Language Does Something: Body Action and Language in
Maternal Input to Three-Month-Olds. IEEE Transactions on Autonomous Mental
Development. 2011;3(2):113-128. doi:10.1109/TAMD.2011.2140113'
apa: 'Nomikou, I., & Rohlfing, K. (2011). Language Does Something: Body Action
and Language in Maternal Input to Three-Month-Olds. IEEE Transactions on Autonomous
Mental Development, 3(2), 113–128. https://doi.org/10.1109/TAMD.2011.2140113'
bibtex: '@article{Nomikou_Rohlfing_2011, title={Language Does Something: Body Action
and Language in Maternal Input to Three-Month-Olds}, volume={3}, DOI={10.1109/TAMD.2011.2140113},
number={2}, journal={IEEE Transactions on Autonomous Mental Development}, publisher={Institute
of Electrical & Electronics Engineers (IEEE)}, author={Nomikou, Iris and Rohlfing,
Katharina}, year={2011}, pages={113–128} }'
chicago: 'Nomikou, Iris, and Katharina Rohlfing. “Language Does Something: Body
Action and Language in Maternal Input to Three-Month-Olds.” IEEE Transactions
on Autonomous Mental Development 3, no. 2 (2011): 113–28. https://doi.org/10.1109/TAMD.2011.2140113.'
ieee: 'I. Nomikou and K. Rohlfing, “Language Does Something: Body Action and Language
in Maternal Input to Three-Month-Olds,” IEEE Transactions on Autonomous Mental
Development, vol. 3, no. 2, pp. 113–128, 2011, doi: 10.1109/TAMD.2011.2140113.'
mla: 'Nomikou, Iris, and Katharina Rohlfing. “Language Does Something: Body Action
and Language in Maternal Input to Three-Month-Olds.” IEEE Transactions on Autonomous
Mental Development, vol. 3, no. 2, Institute of Electrical & Electronics
Engineers (IEEE), 2011, pp. 113–28, doi:10.1109/TAMD.2011.2140113.'
short: I. Nomikou, K. Rohlfing, IEEE Transactions on Autonomous Mental Development
3 (2011) 113–128.
date_created: 2020-06-24T13:02:12Z
date_updated: 2023-02-01T12:54:33Z
department:
- _id: '749'
doi: 10.1109/TAMD.2011.2140113
intvolume: ' 3'
issue: '2'
keyword:
- acoustic packaging
- mother-child interaction
- social learning
- multimodal grounding in input
- ecology of interactions
- synchrony
language:
- iso: eng
page: 113-128
publication: IEEE Transactions on Autonomous Mental Development
publication_identifier:
issn:
- 1943-0612
publisher: Institute of Electrical & Electronics Engineers (IEEE)
status: public
title: 'Language Does Something: Body Action and Language in Maternal Input to Three-Month-Olds'
type: journal_article
user_id: '14931'
volume: 3
year: '2011'
...
---
_id: '17253'
author:
- first_name: Anna-Lisa
full_name: Vollmer, Anna-Lisa
last_name: Vollmer
- first_name: Karola
full_name: Pitsch, Karola
last_name: Pitsch
- first_name: Katrin Solveig
full_name: Lohan, Katrin Solveig
last_name: Lohan
- first_name: Jannik
full_name: Fritsch, Jannik
last_name: Fritsch
- first_name: Katharina
full_name: Rohlfing, Katharina
id: '50352'
last_name: Rohlfing
- first_name: Britta
full_name: Wrede, Britta
last_name: Wrede
citation:
ama: 'Vollmer A-L, Pitsch K, Lohan KS, Fritsch J, Rohlfing K, Wrede B. Developing
feedback: How children of different age contribute to a tutoring interaction with
adults. In: Development and Learning (ICDL), 2010 IEEE 9th International Conference
on Development and Learning. ; 2010:76-81.'
apa: 'Vollmer, A.-L., Pitsch, K., Lohan, K. S., Fritsch, J., Rohlfing, K., &
Wrede, B. (2010). Developing feedback: How children of different age contribute
to a tutoring interaction with adults. Development and Learning (ICDL), 2010
IEEE 9th International Conference on Development and Learning, 76–81.'
bibtex: '@inproceedings{Vollmer_Pitsch_Lohan_Fritsch_Rohlfing_Wrede_2010, title={Developing
feedback: How children of different age contribute to a tutoring interaction with
adults}, booktitle={Development and Learning (ICDL), 2010 IEEE 9th International
Conference on Development and Learning}, author={Vollmer, Anna-Lisa and Pitsch,
Karola and Lohan, Katrin Solveig and Fritsch, Jannik and Rohlfing, Katharina and
Wrede, Britta}, year={2010}, pages={76–81} }'
chicago: 'Vollmer, Anna-Lisa, Karola Pitsch, Katrin Solveig Lohan, Jannik Fritsch,
Katharina Rohlfing, and Britta Wrede. “Developing Feedback: How Children of Different
Age Contribute to a Tutoring Interaction with Adults.” In Development and Learning
(ICDL), 2010 IEEE 9th International Conference on Development and Learning,
76–81, 2010.'
ieee: 'A.-L. Vollmer, K. Pitsch, K. S. Lohan, J. Fritsch, K. Rohlfing, and B. Wrede,
“Developing feedback: How children of different age contribute to a tutoring interaction
with adults,” in Development and Learning (ICDL), 2010 IEEE 9th International
Conference on Development and Learning, 2010, pp. 76–81.'
mla: 'Vollmer, Anna-Lisa, et al. “Developing Feedback: How Children of Different
Age Contribute to a Tutoring Interaction with Adults.” Development and Learning
(ICDL), 2010 IEEE 9th International Conference on Development and Learning,
2010, pp. 76–81.'
short: 'A.-L. Vollmer, K. Pitsch, K.S. Lohan, J. Fritsch, K. Rohlfing, B. Wrede,
in: Development and Learning (ICDL), 2010 IEEE 9th International Conference on
Development and Learning, 2010, pp. 76–81.'
date_created: 2020-06-24T13:02:20Z
date_updated: 2023-02-01T13:00:15Z
department:
- _id: '749'
keyword:
- tutoring interaction
- social interaction
- video signal processing
- robot systems
- paediatrics
- neurophysiology
- Learning
- infant
- feedback
- biology computing
- cognitive capabilities
- cognition
- children
language:
- iso: eng
page: 76-81
publication: Development and Learning (ICDL), 2010 IEEE 9th International Conference
on Development and Learning
status: public
title: 'Developing feedback: How children of different age contribute to a tutoring
interaction with adults'
type: conference
user_id: '14931'
year: '2010'
...
---
_id: '35007'
author:
- first_name: Heiko
full_name: Meier, Heiko
id: '21765'
last_name: Meier
citation:
ama: Meier H. Rezension zu Alfred K. Treml „Warum der Berg ruft. Bergsteigen aus
evolutionstheoretischer Sicht“. Sport und Gesellschaft. 2009;6(2):180-187.
doi:10.1515/sug-2009-0205
apa: Meier, H. (2009). Rezension zu Alfred K. Treml „Warum der Berg ruft. Bergsteigen
aus evolutionstheoretischer Sicht“. In Sport und Gesellschaft (Vol. 6,
Issue 2, pp. 180–187). Walter de Gruyter GmbH. https://doi.org/10.1515/sug-2009-0205
bibtex: '@article{Meier_2009, title={Rezension zu Alfred K. Treml „Warum der Berg
ruft. Bergsteigen aus evolutionstheoretischer Sicht“}, volume={6}, DOI={10.1515/sug-2009-0205},
number={2}, journal={Sport und Gesellschaft}, publisher={Walter de Gruyter GmbH},
author={Meier, Heiko}, year={2009}, pages={180–187} }'
chicago: Meier, Heiko. “Rezension zu Alfred K. Treml „Warum der Berg ruft. Bergsteigen
aus evolutionstheoretischer Sicht“.” Sport und Gesellschaft. Walter de
Gruyter GmbH, 2009. https://doi.org/10.1515/sug-2009-0205.
ieee: 'H. Meier, “Rezension zu Alfred K. Treml „Warum der Berg ruft. Bergsteigen
aus evolutionstheoretischer Sicht“,” Sport und Gesellschaft, vol. 6, no.
2. Walter de Gruyter GmbH, pp. 180–187, 2009, doi: 10.1515/sug-2009-0205.'
mla: Meier, Heiko. “Rezension zu Alfred K. Treml „Warum der Berg ruft. Bergsteigen
aus evolutionstheoretischer Sicht“.” Sport und Gesellschaft, vol. 6, no.
2, Walter de Gruyter GmbH, 2009, pp. 180–87, doi:10.1515/sug-2009-0205.
short: H. Meier, Sport und Gesellschaft 6 (2009) 180–187.
date_created: 2022-12-28T15:34:28Z
date_updated: 2024-02-27T13:14:46Z
department:
- _id: '175'
doi: 10.1515/sug-2009-0205
extern: '1'
intvolume: ' 6'
issue: '2'
keyword:
- Philosophy
- Social Sciences (miscellaneous)
- History
language:
- iso: ger
page: 180-187
publication: Sport und Gesellschaft
publication_identifier:
issn:
- 2366-0465
publication_status: published
publisher: Walter de Gruyter GmbH
quality_controlled: '1'
status: public
title: Rezension zu Alfred K. Treml „Warum der Berg ruft. Bergsteigen aus evolutionstheoretischer
Sicht“
type: review
user_id: '96222'
volume: 6
year: '2009'
...
---
_id: '17272'
abstract:
- lang: eng
text: In developmental research, tutoring behavior has been identified as scaffolding
infants' learning processes. It has been defined in terms of child-directed speech
(Motherese), child-directed motion (Motionese), and contingency. In the field
of developmental robotics, research often assumes that in human-robot interaction
(HRI), robots are treated similar to infants, because their immature cognitive
capabilities benefit from this behavior. However, according to our knowledge,
it has barely been studied whether this is true and how exactly humans alter their
behavior towards a robotic interaction partner. In this paper, we present results
concerning the acceptance of a robotic agent in a social learning scenario obtained
via comparison to adults and 8-11 months old infants in equal conditions. These
results constitute an important empirical basis for making use of tutoring behavior
in social robotics. In our study, we performed a detailed multimodal analysis
of HRI in a tutoring situation using the example of a robot simulation equipped
with a bottom-up saliency-based attention model. Our results reveal significant
differences in hand movement velocity, motion pauses, range of motion, and eye
gaze suggesting that for example adults decrease their hand movement velocity
in an Adult-Child Interaction (ACI), opposed to an Adult-Adult Interaction (AAI)
and this decrease is even higher in the Adult-Robot Interaction (ARI). We also
found important differences between ACI and ARI in how the behavior is modified
over time as the interaction unfolds. These findings indicate the necessity of
integrating top-down feedback structures into a bottom-up system for robots to
be fully accepted as interaction partners.
author:
- first_name: Anna-Lisa
full_name: Vollmer, Anna-Lisa
last_name: Vollmer
- first_name: Katrin Solveig
full_name: Lohan, Katrin Solveig
last_name: Lohan
- first_name: Kerstin
full_name: Fischer, Kerstin
last_name: Fischer
- first_name: Yukie
full_name: Nagai, Yukie
last_name: Nagai
- first_name: Karola
full_name: Pitsch, Karola
last_name: Pitsch
- first_name: Jannik
full_name: Fritsch, Jannik
last_name: Fritsch
- first_name: Katharina
full_name: Rohlfing, Katharina
id: '50352'
last_name: Rohlfing
- first_name: Britta
full_name: Wrede, Britta
last_name: Wrede
citation:
ama: 'Vollmer A-L, Lohan KS, Fischer K, et al. People modify their tutoring behavior
in robot-directed interaction for action learning. In: Development and Learning,
2009. ICDL 2009. IEEE 8th International Conference on Development and Learning.
IEEE; 2009:1-6. doi:10.1109/DEVLRN.2009.5175516'
apa: Vollmer, A.-L., Lohan, K. S., Fischer, K., Nagai, Y., Pitsch, K., Fritsch,
J., Rohlfing, K., & Wrede, B. (2009). People modify their tutoring behavior
in robot-directed interaction for action learning. Development and Learning,
2009. ICDL 2009. IEEE 8th International Conference on Development and Learning,
1–6. https://doi.org/10.1109/DEVLRN.2009.5175516
bibtex: '@inproceedings{Vollmer_Lohan_Fischer_Nagai_Pitsch_Fritsch_Rohlfing_Wrede_2009,
title={People modify their tutoring behavior in robot-directed interaction for
action learning}, DOI={10.1109/DEVLRN.2009.5175516},
booktitle={Development and Learning, 2009. ICDL 2009. IEEE 8th International Conference
on Development and Learning}, publisher={IEEE}, author={Vollmer, Anna-Lisa and
Lohan, Katrin Solveig and Fischer, Kerstin and Nagai, Yukie and Pitsch, Karola
and Fritsch, Jannik and Rohlfing, Katharina and Wrede, Britta}, year={2009}, pages={1–6}
}'
chicago: Vollmer, Anna-Lisa, Katrin Solveig Lohan, Kerstin Fischer, Yukie Nagai,
Karola Pitsch, Jannik Fritsch, Katharina Rohlfing, and Britta Wrede. “People Modify
Their Tutoring Behavior in Robot-Directed Interaction for Action Learning.” In
Development and Learning, 2009. ICDL 2009. IEEE 8th International Conference
on Development and Learning, 1–6. IEEE, 2009. https://doi.org/10.1109/DEVLRN.2009.5175516.
ieee: 'A.-L. Vollmer et al., “People modify their tutoring behavior in robot-directed
interaction for action learning,” in Development and Learning, 2009. ICDL 2009.
IEEE 8th International Conference on Development and Learning, 2009, pp. 1–6,
doi: 10.1109/DEVLRN.2009.5175516.'
mla: Vollmer, Anna-Lisa, et al. “People Modify Their Tutoring Behavior in Robot-Directed
Interaction for Action Learning.” Development and Learning, 2009. ICDL 2009.
IEEE 8th International Conference on Development and Learning, IEEE, 2009,
pp. 1–6, doi:10.1109/DEVLRN.2009.5175516.
short: 'A.-L. Vollmer, K.S. Lohan, K. Fischer, Y. Nagai, K. Pitsch, J. Fritsch,
K. Rohlfing, B. Wrede, in: Development and Learning, 2009. ICDL 2009. IEEE 8th
International Conference on Development and Learning, IEEE, 2009, pp. 1–6.'
date_created: 2020-06-24T13:02:43Z
date_updated: 2023-02-01T13:06:43Z
department:
- _id: '749'
doi: 10.1109/DEVLRN.2009.5175516
keyword:
- robot simulation
- hand movement velocity
- robotic interaction partner
- robotic agent
- robot-directed interaction
- multimodal analysis
- Motionese
- Motherese
- intelligent tutoring systems
- immature cognitive capability
- human computer interaction
- eye gaze
- child-directed speech
- child-directed motion
- bottom-up system
- bottom-up saliency-based attention model
- adult-robot interaction
- adult-child interaction
- adult-adult interaction
- human-robot interaction
- action learning
- social learning scenario
- social robotics
- software agents
- top-down feedback structures
- tutoring behavior
language:
- iso: eng
page: 1-6
publication: Development and Learning, 2009. ICDL 2009. IEEE 8th International Conference
on Development and Learning
publisher: IEEE
status: public
title: People modify their tutoring behavior in robot-directed interaction for action
learning
type: conference
user_id: '14931'
year: '2009'
...
---
_id: '35908'
abstract:
- lang: eng
text: 'In the broadest sense social capital reflects the idea of resources rooting
in relations between individuals resp. in the embeddings of people in groups,
associations, communities and even societies. A central assumption is that social
capital - as a resource - is emerging from the quality of these relationships.
This quality may be described in a more materialistic sense because these relations
open up access to specific resources or assets. But it may also be imbued with
valuated connotations, in particular referring to the essential contribution of
networks and trust in promoting well-being, a sense of belonging and decency as
individuals in entities blessed with social capital are pretended to engage in
mutually beneficial collective actions. Therefore social capital applies to peoples’
shared expectations, norms, values, and beliefs, their commitments to each other
and eventually their associative capacities to knit the ‘social fabric’. '
article_type: original
author:
- first_name: Sandra
full_name: Landhäußer, Sandra
id: '93863'
last_name: Landhäußer
- first_name: Holger
full_name: Ziegler, Holger
last_name: Ziegler
citation:
ama: Landhäußer S, Ziegler H. Social Capital. Social Work & Society.
2006;4. doi:https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/187
apa: Landhäußer, S., & Ziegler, H. (2006). Social Capital. Social Work &
Society, 4. https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/187
bibtex: '@article{Landhäußer_Ziegler_2006, title={Social Capital}, volume={4}, DOI={https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/187},
journal={Social Work & Society}, publisher={Social Work and Society International
Online Journal}, author={Landhäußer, Sandra and Ziegler, Holger}, year={2006}
}'
chicago: Landhäußer, Sandra, and Holger Ziegler. “Social Capital.” Social Work
& Society 4 (2006). https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/187.
ieee: 'S. Landhäußer and H. Ziegler, “Social Capital,” Social Work & Society,
vol. 4, 2006, doi: https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/187.'
mla: Landhäußer, Sandra, and Holger Ziegler. “Social Capital.” Social Work &
Society, vol. 4, Social Work and Society International Online Journal, 2006,
doi:https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/187.
short: S. Landhäußer, H. Ziegler, Social Work & Society 4 (2006).
date_created: 2023-01-11T07:14:30Z
date_updated: 2023-01-27T10:17:20Z
department:
- _id: '723'
- _id: '36'
doi: https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/187
extern: '1'
intvolume: ' 4'
keyword:
- Social Capital
language:
- iso: eng
publication: Social Work & Society
publication_status: published
publisher: Social Work and Society International Online Journal
status: public
title: Social Capital
type: journal_article
user_id: '48187'
volume: 4
year: '2006'
...
---
_id: '35910'
abstract:
- lang: eng
text: 'The feature of this paper is a critical assessment of the current discourses
about quality of life (QoL) and their implications for Social Work. At first it
pictures some major historical backgrounds of the discussion on the improvement
of life quality as an aim of societal development. In particular three crucial
shifts in the politics of QoL - its ''individualisation'', its ''informalisation''
and its ''culturalisation'' - and their implications for Social Work are critically
examined theoretically and empirically referring to the results of an own community-study.
The paper concludes with an alternative suggestion reflecting the idea of an ''autonomy-based''
approach of democratic equality. '
article_type: original
author:
- first_name: Sandra
full_name: Landhäußer, Sandra
id: '93863'
last_name: Landhäußer
- first_name: Holger
full_name: Ziegler, Holger
last_name: Ziegler
citation:
ama: Landhäußer S, Ziegler H. Social Work and the Quality of Life Politics - A Critical
Assessment . Social Work & Society. 2005;3(1):30-58. doi:https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/206
apa: Landhäußer, S., & Ziegler, H. (2005). Social Work and the Quality of Life
Politics - A Critical Assessment . Social Work & Society, 3(1),
30–58. https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/206
bibtex: '@article{Landhäußer_Ziegler_2005, title={Social Work and the Quality of
Life Politics - A Critical Assessment }, volume={3}, DOI={https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/206},
number={1}, journal={Social Work & Society}, publisher={Social Work and Society
International Online Journal}, author={Landhäußer, Sandra and Ziegler, Holger},
year={2005}, pages={30–58} }'
chicago: 'Landhäußer, Sandra, and Holger Ziegler. “Social Work and the Quality of
Life Politics - A Critical Assessment .” Social Work & Society 3, no.
1 (2005): 30–58. https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/206.'
ieee: 'S. Landhäußer and H. Ziegler, “Social Work and the Quality of Life Politics
- A Critical Assessment ,” Social Work & Society, vol. 3, no. 1, pp.
30–58, 2005, doi: https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/206.'
mla: Landhäußer, Sandra, and Holger Ziegler. “Social Work and the Quality of Life
Politics - A Critical Assessment .” Social Work & Society, vol. 3,
no. 1, Social Work and Society International Online Journal, 2005, pp. 30–58,
doi:https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/206.
short: S. Landhäußer, H. Ziegler, Social Work & Society 3 (2005) 30–58.
date_created: 2023-01-11T07:30:18Z
date_updated: 2023-01-27T10:19:38Z
department:
- _id: '723'
- _id: '36'
doi: https://ejournals.bib.uni-wuppertal.de/index.php/sws/article/view/206
intvolume: ' 3'
issue: '1'
keyword:
- Critical
- quality
- Social
language:
- iso: eng
page: 30-58
publication: Social Work & Society
publication_status: published
publisher: Social Work and Society International Online Journal
status: public
title: 'Social Work and the Quality of Life Politics - A Critical Assessment '
type: journal_article
user_id: '48187'
volume: 3
year: '2005'
...