@article{46478,
  abstract     = {{High streets across Europe continue to lose consumers to online retail, leading to business closures and the decline of city centres, impairing cities’ overall liveability. To counter this vicious cycle, our study presents smartmarket2, the first instantiation of a digital actor engagement platform designed specifically for high streets. smartmarket2 enables hybrid online-offline customer journeys by connecting consumers to stores and other high street service providers. In an action design research (ADR) project, we design, implement and evaluate smartmarket2, involving 150 high street operators and 2,300 citizens in three cycles of building, intervention and evaluation. We derive four design principles that contribute prescriptive knowledge on the design of digital actor engagement platforms. Our results reveal that such a platform is able to increase engagement, but that it is subject to actors’ engagement dispositions.}},
  author       = {{Bartelheimer, Christian and zur Heiden, Philipp and Berendes, Carsten Ingo and Beverungen, Daniel}},
  issn         = {{0960-085X}},
  journal      = {{European Journal of Information Systems}},
  keywords     = {{Digital platform, action design research, design principles, actor engagement, engagement platform, location-based advertising}},
  pages        = {{1--34}},
  publisher    = {{Taylor & Francis}},
  title        = {{{Designing digital actor engagement platforms for local high streets: an action design research study}}},
  doi          = {{10.1080/0960085x.2023.2242847}},
  year         = {{2023}},
}

@article{34564,
  abstract     = {{To provide user interfaces for a rich set of devices and interaction modalities, we follow a model-based development methodology. We devised an architecture which deploys user interfaces specified as dialogue models with abstract interaction objects and allows context-based adaptations by means of an external transcoding process. For the validation of the applicability of this methodology for developing usable multimodal multi-device systems, we present two case studies based on proof-of-concept implementations and assessed them with a large set of established design principles and different types of modality cooperation.}},
  author       = {{Schäfer, Robbie and Müller, Wolfgang}},
  journal      = {{Journal on Multimodal User Interfaces}},
  keywords     = {{Interaction architecture     Abstract interaction objects     Dialogue model     Transformations     Multimodality     Multi-device     Design principles}},
  number       = {{1}},
  pages        = {{25--41}},
  publisher    = {{Springer-Verlag}},
  title        = {{{Assessment of a Multimodal Interaction and Rendering System against Established Design Principles}}},
  doi          = {{10.1007/s12193-008-0003-3}},
  volume       = {{2}},
  year         = {{2008}},
}