---
_id: '46478'
abstract:
- lang: eng
text: High streets across Europe continue to lose consumers to online retail, leading
to business closures and the decline of city centres, impairing cities’ overall
liveability. To counter this vicious cycle, our study presents smartmarket2, the
first instantiation of a digital actor engagement platform designed specifically
for high streets. smartmarket2 enables hybrid online-offline customer journeys
by connecting consumers to stores and other high street service providers. In
an action design research (ADR) project, we design, implement and evaluate smartmarket2,
involving 150 high street operators and 2,300 citizens in three cycles of building,
intervention and evaluation. We derive four design principles that contribute
prescriptive knowledge on the design of digital actor engagement platforms. Our
results reveal that such a platform is able to increase engagement, but that it
is subject to actors’ engagement dispositions.
article_type: original
author:
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Philipp
full_name: zur Heiden, Philipp
id: '64394'
last_name: zur Heiden
- first_name: Carsten Ingo
full_name: Berendes, Carsten Ingo
id: '53344'
last_name: Berendes
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: 'Bartelheimer C, zur Heiden P, Berendes CI, Beverungen D. Designing digital
actor engagement platforms for local high streets: an action design research study.
European Journal of Information Systems. Published online 2023:1-34. doi:10.1080/0960085x.2023.2242847'
apa: 'Bartelheimer, C., zur Heiden, P., Berendes, C. I., & Beverungen, D. (2023).
Designing digital actor engagement platforms for local high streets: an action
design research study. European Journal of Information Systems, 1–34. https://doi.org/10.1080/0960085x.2023.2242847'
bibtex: '@article{Bartelheimer_zur Heiden_Berendes_Beverungen_2023, title={Designing
digital actor engagement platforms for local high streets: an action design research
study}, DOI={10.1080/0960085x.2023.2242847},
journal={European Journal of Information Systems}, publisher={Taylor & Francis},
author={Bartelheimer, Christian and zur Heiden, Philipp and Berendes, Carsten
Ingo and Beverungen, Daniel}, year={2023}, pages={1–34} }'
chicago: 'Bartelheimer, Christian, Philipp zur Heiden, Carsten Ingo Berendes, and
Daniel Beverungen. “Designing Digital Actor Engagement Platforms for Local High
Streets: An Action Design Research Study.” European Journal of Information
Systems, 2023, 1–34. https://doi.org/10.1080/0960085x.2023.2242847.'
ieee: 'C. Bartelheimer, P. zur Heiden, C. I. Berendes, and D. Beverungen, “Designing
digital actor engagement platforms for local high streets: an action design research
study,” European Journal of Information Systems, pp. 1–34, 2023, doi: 10.1080/0960085x.2023.2242847.'
mla: 'Bartelheimer, Christian, et al. “Designing Digital Actor Engagement Platforms
for Local High Streets: An Action Design Research Study.” European Journal
of Information Systems, Taylor & Francis, 2023, pp. 1–34, doi:10.1080/0960085x.2023.2242847.'
short: C. Bartelheimer, P. zur Heiden, C.I. Berendes, D. Beverungen, European Journal
of Information Systems (2023) 1–34.
date_created: 2023-08-11T06:49:48Z
date_updated: 2024-04-18T12:32:21Z
ddc:
- '380'
department:
- _id: '195'
doi: 10.1080/0960085x.2023.2242847
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-04-18T12:31:20Z
date_updated: 2024-04-18T12:31:20Z
file_id: '53571'
file_name: Designing digital actor engagement platforms for local high streets an
action design research study.pdf
file_size: 9231007
relation: main_file
success: 1
file_date_updated: 2024-04-18T12:31:20Z
has_accepted_license: '1'
keyword:
- Digital platform
- action design research
- design principles
- actor engagement
- engagement platform
- location-based advertising
language:
- iso: eng
page: 1-34
project:
- _id: '35'
grant_number: 02K15A073
name: 'SmartMarketSquare: Interaktive Einkaufserlebnisse in Innenstädten durch digitale
Dienstleistungen'
publication: European Journal of Information Systems
publication_identifier:
issn:
- 0960-085X
- 1476-9344
publication_status: published
publisher: Taylor & Francis
quality_controlled: '1'
status: public
title: 'Designing digital actor engagement platforms for local high streets: an action
design research study'
type: journal_article
user_id: '59677'
year: '2023'
...
---
_id: '34564'
abstract:
- lang: eng
text: To provide user interfaces for a rich set of devices and interaction modalities,
we follow a model-based development methodology. We devised an architecture which
deploys user interfaces specified as dialogue models with abstract interaction
objects and allows context-based adaptations by means of an external transcoding
process. For the validation of the applicability of this methodology for developing
usable multimodal multi-device systems, we present two case studies based on proof-of-concept
implementations and assessed them with a large set of established design principles
and different types of modality cooperation.
author:
- first_name: Robbie
full_name: Schäfer, Robbie
last_name: Schäfer
- first_name: Wolfgang
full_name: Müller, Wolfgang
id: '16243'
last_name: Müller
citation:
ama: Schäfer R, Müller W. Assessment of a Multimodal Interaction and Rendering System
against Established Design Principles. Journal on Multimodal User Interfaces.
2008;2(1):25-41. doi:10.1007/s12193-008-0003-3
apa: Schäfer, R., & Müller, W. (2008). Assessment of a Multimodal Interaction
and Rendering System against Established Design Principles. Journal on Multimodal
User Interfaces, 2(1), 25–41. https://doi.org/10.1007/s12193-008-0003-3
bibtex: '@article{Schäfer_Müller_2008, title={Assessment of a Multimodal Interaction
and Rendering System against Established Design Principles}, volume={2}, DOI={10.1007/s12193-008-0003-3},
number={1}, journal={Journal on Multimodal User Interfaces}, publisher={Springer-Verlag},
author={Schäfer, Robbie and Müller, Wolfgang}, year={2008}, pages={25–41} }'
chicago: 'Schäfer, Robbie, and Wolfgang Müller. “Assessment of a Multimodal Interaction
and Rendering System against Established Design Principles.” Journal on Multimodal
User Interfaces 2, no. 1 (2008): 25–41. https://doi.org/10.1007/s12193-008-0003-3.'
ieee: 'R. Schäfer and W. Müller, “Assessment of a Multimodal Interaction and Rendering
System against Established Design Principles,” Journal on Multimodal User Interfaces,
vol. 2, no. 1, pp. 25–41, 2008, doi: 10.1007/s12193-008-0003-3.'
mla: Schäfer, Robbie, and Wolfgang Müller. “Assessment of a Multimodal Interaction
and Rendering System against Established Design Principles.” Journal on Multimodal
User Interfaces, vol. 2, no. 1, Springer-Verlag, 2008, pp. 25–41, doi:10.1007/s12193-008-0003-3.
short: R. Schäfer, W. Müller, Journal on Multimodal User Interfaces 2 (2008) 25–41.
date_created: 2022-12-19T12:22:50Z
date_updated: 2022-12-19T12:23:05Z
department:
- _id: '672'
doi: 10.1007/s12193-008-0003-3
intvolume: ' 2'
issue: '1'
keyword:
- Interaction architecture Abstract interaction objects Dialogue model Transformations Multimodality Multi-device Design
principles
language:
- iso: eng
page: 25-41
publication: Journal on Multimodal User Interfaces
publisher: Springer-Verlag
status: public
title: Assessment of a Multimodal Interaction and Rendering System against Established
Design Principles
type: journal_article
user_id: '5786'
volume: 2
year: '2008'
...