@article{50649,
  abstract     = {{The energy turnaround and the shift towards sustainable mobility threaten the stability of European energy distribution grids due to substantially increasing load fluctuations and power demand. These challenges can critically impact assets in the distribution grid—e.g., switchgears—intensifying the need to plan, conduct, and manage the maintenance of such assets. Predictive maintenance strategies that analyze assets' current and historical condition data have been discussed as promising approaches toward that end. However, the extant research focuses on designing and improving analytical algorithms or information technology (IT) artifacts while not considering how a maintenance service is cocreated by companies with IT. This research article posits that IT and service must be aligned closely, presenting an ensemble artifact comprising a digital industrial platform and a smart service system for predictive maintenance on the distribution grid. The artifact is evaluated by conducting a willingness-to-pay analysis with asset operators, documenting their demand for condition monitoring and predictive maintenance as an integrated solution, although they still struggle with even getting the condition data of their assets. Building on these results, we formalize the knowledge in the form of design principles and implications for managing the maintenance of critical assets in the distribution grid.}},
  author       = {{zur Heiden, Philipp and Priefer, Jennifer and Beverungen, Daniel}},
  issn         = {{0018-9391}},
  journal      = {{IEEE Transactions on Engineering Management}},
  keywords     = {{Design science research, digital platform, distribution grid, IS design, predictive maintenance, smart services}},
  pages        = {{3641--3655}},
  publisher    = {{Institute of Electrical and Electronics Engineers (IEEE)}},
  title        = {{{Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System}}},
  doi          = {{10.1109/tem.2024.3352819}},
  volume       = {{71}},
  year         = {{2024}},
}

@article{46478,
  abstract     = {{High streets across Europe continue to lose consumers to online retail, leading to business closures and the decline of city centres, impairing cities’ overall liveability. To counter this vicious cycle, our study presents smartmarket2, the first instantiation of a digital actor engagement platform designed specifically for high streets. smartmarket2 enables hybrid online-offline customer journeys by connecting consumers to stores and other high street service providers. In an action design research (ADR) project, we design, implement and evaluate smartmarket2, involving 150 high street operators and 2,300 citizens in three cycles of building, intervention and evaluation. We derive four design principles that contribute prescriptive knowledge on the design of digital actor engagement platforms. Our results reveal that such a platform is able to increase engagement, but that it is subject to actors’ engagement dispositions.}},
  author       = {{Bartelheimer, Christian and zur Heiden, Philipp and Berendes, Carsten Ingo and Beverungen, Daniel}},
  issn         = {{0960-085X}},
  journal      = {{European Journal of Information Systems}},
  keywords     = {{Digital platform, action design research, design principles, actor engagement, engagement platform, location-based advertising}},
  pages        = {{1--34}},
  publisher    = {{Taylor & Francis}},
  title        = {{{Designing digital actor engagement platforms for local high streets: an action design research study}}},
  doi          = {{10.1080/0960085x.2023.2242847}},
  year         = {{2023}},
}

@inproceedings{45812,
  author       = {{Özcan, Leon and Fichtler, Timm and Kasten, Benjamin and Koldewey, Christian and Dumitrescu, Roman}},
  keywords     = {{Digital Platform, Platform Strategy, Strategic Management, Platform Life Cycle, Interview Study, Business Model, Business-to-Business, Two-sided Market, Multi-sided Market}},
  location     = {{Ljubljana}},
  title        = {{{Interview Study on Strategy Options for Platform Operation in B2B Markets}}},
  year         = {{2023}},
}

@inproceedings{33991,
  abstract     = {{In the course of digitalization, digital platforms are unleashing their full disruptive potential and are already dominating the first industries (e.g., hotel industry). As a result of this success, more and more companies want to build their own platforms and participate in the success. However, building and operating a digital platform involves multiple challenges and most of such ambitions fail. Since most digital platforms fail, strategic leadership of digital platforms must consider both success factors and reasons for platform failure. For this purpose, we conducted a systematic literature analysis and identified 24 success as well as failure factors in 9 dimensions. From a scientific perspective, the article provides a structured analysis of success and failure factors of digital platforms, which previously did not exist in literature. Practitioners can use the resulting knowledge base to successfully manage platform activities and avoid pitfalls.}},
  author       = {{Özcan, Leon and Koldewey, Christian and Duparc, Estelle and van der Valk, Hendrik and Otto, Boris and Dumitrescu, Roman}},
  keywords     = {{Digital Platform, Multi-sided Market, Two-sided Market, Success Factor, Failure Factor}},
  location     = {{Minneapolis}},
  title        = {{{Why do Digital Platforms succeed or fail? - A Literature Review on Success and Failure Factors}}},
  year         = {{2022}},
}

@inproceedings{33997,
  abstract     = {{Digital platforms have already led to disruptions in multiple B2C markets and are becoming increasingly dominant in B2B markets. As a result, more and more companies are trying to participate in the platform economy. However, the successful development and operation of a digital platform is associated with significant challenges, which leads to 85% of all platforms failing. A core challenge is the dynamic nature of the platform economy, with varying strategic objectives at different stages in the platform lifecycle. Platform operators must continuously monitor platform progress and adjust their strategy.
Utilizing action research in the real-world platform project AI Marketplace, we developed a lifecycle-oriented performance management approach for digital platforms in B2B markets. It enables platform operators to reflect on their position in the platform lifecycle, derive relevant strategic objectives, and monitor them with suitable key performance indicators. Hence, allowing them to secure the long-term success of their platform business.}},
  author       = {{Özcan, Leon and Kirchberg, Lisa Irene and Koldewey, Christian and Dumitrescu, Roman}},
  booktitle    = {{The Role of Innovation: Past, Present, Future}},
  editor       = {{Bitran, Iain and Bitetti, Leandro and  Conn, Steffen and Fishburn, Jessica and Huizingh, Eelko  and Torkkeli, Marko and Yang, Jialei}},
  keywords     = {{Digital Platform, Two-Sided Market, Multi-Sided Market, Platform Lifecycle, Platform Monitoring, Performance Management}},
  location     = {{Athens}},
  title        = {{{Performance Management Approach for Digital Platforms in B2B Markets}}},
  year         = {{2022}},
}