--- _id: '61310' abstract: - lang: eng text: "Service systems engineering relies on structured, top-down approaches to designing and\r\ninnovating service systems. In today’s dynamic environments—shaped by digital transformation,\r\nevolving provider–user interactions, and shifting societal demands—these approaches face limitations in enabling continuous, context-sensitive innovation. Continuous Value Shaping emerges as a conceptual extension to service systems engineering, promoting more adaptive and co-evolutionary forms of service system development. This study examines how Continuous Value Shaping manifests through a multiple case study of three public sector projects. We identify distinct manifestations and constellations of the concept’s principles that complement classical\r\nSSE practices. As the first empirical exploration of Continuous Value Shaping, the study refines its\r\nconceptual foundation and enhances its accessibility for researchers and practitioners. We conclude with seven empirically derived propositions that inform future service systems engineering initiatives and demonstrate how Continuous Value Shaping supports the dynamic alignment of service systems with societal and systemic demands." author: - first_name: Jannika Marie full_name: Schäfer, Jannika Marie id: '74374' last_name: Schäfer - first_name: Polina full_name: Rajko, Polina last_name: Rajko - first_name: Daniela full_name: Angelova, Daniela last_name: Angelova - first_name: Tilo full_name: Böhmann, Tilo last_name: Böhmann citation: ama: 'Schäfer JM, Rajko P, Angelova D, Böhmann T. From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. In: Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026). Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa); 2026.' apa: 'Schäfer, J. M., Rajko, P., Angelova, D., & Böhmann, T. (2026). From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026). 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA.' bibtex: '@inproceedings{Schäfer_Rajko_Angelova_Böhmann_2026, place={Maui, Hawaii, USA}, title={From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping}, booktitle={Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)}, publisher={Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa)}, author={Schäfer, Jannika Marie and Rajko, Polina and Angelova, Daniela and Böhmann, Tilo}, year={2026} }' chicago: 'Schäfer, Jannika Marie, Polina Rajko, Daniela Angelova, and Tilo Böhmann. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” In Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026). Maui, Hawaii, USA: Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), 2026.' ieee: 'J. M. Schäfer, P. Rajko, D. Angelova, and T. Böhmann, “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping,” presented at the 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA, 2026.' mla: 'Schäfer, Jannika Marie, et al. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026), Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), 2026.' short: 'J.M. Schäfer, P. Rajko, D. Angelova, T. Böhmann, in: Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026), Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), Maui, Hawaii, USA, 2026.' conference: end_date: 2026-01-09 location: Maui, Maui, Hawaii, USA name: 59th Hawaii International Conference on System Sciences (HICSS 2026) start_date: 2026-01-06 date_created: 2025-09-16T13:55:52Z date_updated: 2026-02-05T06:57:02Z department: - _id: '195' jel: - M15 keyword: - Continuous Value Shaping - Service Systems Engineering - Service Science - Public Sector - Service Innovation language: - iso: eng place: Maui, Hawaii, USA project: - _id: '1250' name: 'SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen' publication: Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026) publication_status: published publisher: Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa) quality_controlled: '1' status: public title: 'From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping' type: conference user_id: '74374' year: '2026' ... --- _id: '65476' abstract: - lang: eng text: Service research has evolved into an interdisciplinary research field that bridges diverse disciplines, including information systems (IS) and marketing. Nearly two decades ago, the service system concept was introduced as a foundational abstraction in service research, drawing on ideas from the service-dominant logic (S-D logic) of marketing. Despite its widespread adoption in service research, particularly in the IS discipline, the service system concept lacks a solid theoretical foundation. This has resulted in conceptual ambiguity and overlap with related constructs, such as service ecosystems. Moreover, it has largely remained a static analytical lens, insufficiently capturing dynamic service phenomena, including value co-creation and co-destruction, as well as the emergence of institutional arrangements. To address these limitations, we propose Luhmann’s systems theory (LST) as a robust framework for conceptualizing service systems as autopoietic (self-creating) systems, in which communication serves as the fundamental mechanism that drives value co-creation. We derive five theoretical propositions from this re-conceptualization that clarify conceptual ambiguity and allow researchers to explore dynamic service phenomena in greater depth. Given LST’s general approach, our conceptualization provides a theoretically grounded, interdisciplinary foundation for advancing service research. article_number: '37' article_type: original author: - first_name: Daniel full_name: Beverungen, Daniel last_name: Beverungen - first_name: Jens full_name: Poeppelbuss, Jens last_name: Poeppelbuss - first_name: Simon full_name: Hemmrich, Simon last_name: Hemmrich - first_name: Taskeen full_name: Iqbal, Taskeen last_name: Iqbal citation: ama: Beverungen D, Poeppelbuss J, Hemmrich S, Iqbal T. Service through communication—Conceptualizing service systems with Luhmann’s systems theory. Electronic Markets. 2026;36(1). doi:10.1007/s12525-026-00889-w apa: Beverungen, D., Poeppelbuss, J., Hemmrich, S., & Iqbal, T. (2026). Service through communication—Conceptualizing service systems with Luhmann’s systems theory. Electronic Markets, 36(1), Article 37. https://doi.org/10.1007/s12525-026-00889-w bibtex: '@article{Beverungen_Poeppelbuss_Hemmrich_Iqbal_2026, title={Service through communication—Conceptualizing service systems with Luhmann’s systems theory}, volume={36}, DOI={10.1007/s12525-026-00889-w}, number={137}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Beverungen, Daniel and Poeppelbuss, Jens and Hemmrich, Simon and Iqbal, Taskeen}, year={2026} }' chicago: Beverungen, Daniel, Jens Poeppelbuss, Simon Hemmrich, and Taskeen Iqbal. “Service through Communication—Conceptualizing Service Systems with Luhmann’s Systems Theory.” Electronic Markets 36, no. 1 (2026). https://doi.org/10.1007/s12525-026-00889-w. ieee: 'D. Beverungen, J. Poeppelbuss, S. Hemmrich, and T. Iqbal, “Service through communication—Conceptualizing service systems with Luhmann’s systems theory,” Electronic Markets, vol. 36, no. 1, Art. no. 37, 2026, doi: 10.1007/s12525-026-00889-w.' mla: Beverungen, Daniel, et al. “Service through Communication—Conceptualizing Service Systems with Luhmann’s Systems Theory.” Electronic Markets, vol. 36, no. 1, 37, Springer Science and Business Media LLC, 2026, doi:10.1007/s12525-026-00889-w. short: D. Beverungen, J. Poeppelbuss, S. Hemmrich, T. Iqbal, Electronic Markets 36 (2026). date_created: 2026-04-21T13:13:02Z date_updated: 2026-04-21T13:18:35Z ddc: - '380' department: - _id: '195' - _id: '534' doi: 10.1007/s12525-026-00889-w file: - access_level: closed content_type: application/pdf creator: dabe date_created: 2026-04-21T13:14:30Z date_updated: 2026-04-21T13:14:30Z file_id: '65477' file_name: Service is Communication - EM Paper.pdf file_size: 2793039 relation: main_file success: 1 file_date_updated: 2026-04-21T13:14:30Z has_accepted_license: '1' intvolume: ' 36' issue: '1' jel: - L80 keyword: - Service system - Service ecosystem - Systems theory - Service research language: - iso: eng main_file_link: - open_access: '1' url: https://link.springer.com/content/pdf/10.1007/s12525-026-00889-w.pdf oa: '1' project: - _id: '1250' name: 'SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen' publication: Electronic Markets publication_identifier: issn: - 1019-6781 - 1422-8890 publication_status: published publisher: Springer Science and Business Media LLC quality_controlled: '1' status: public title: Service through communication—Conceptualizing service systems with Luhmann’s systems theory type: journal_article user_id: '59677' volume: 36 year: '2026' ... --- _id: '58822' abstract: - lang: eng text: 'In 1921, John Wisdom (1904–1993) became a member of Fitzwilliam House, Cambridge, where he read philosophy and attended lectures by G. E. Moore, C. D. Broad, and J. E. McTaggart. He received his BA in 1924, after which he worked for five years at the National Institute of Industrial Psychology. From 1929 to 1934, Wisdom was a Lecturer in the department of logic and metaphysics at the University of St Andrews and a colleague of G. F. Stout. After the publication of his book Interpretation and Analysis (1931) and five articles on “Logical Constructions” in Mind (1931–3), Wisdom became a Lecturer in Moral Sciences in Cambridge and a Fellow of Trinity College. This gave him the opportunity to gain first-hand knowledge of Wittgenstein’s philosophy. Since nothing by Wittgenstein but Tractatus appeared in print for decades, Wisdom’s publications of these years were—mistakenly—read as portents of the new ideas of Wittgenstein himself. The publication of Wittgenstein’s Philosophical Investigations in 1953 brought with it, among other things, the fall of Wisdom’s popularity. ' author: - first_name: Nikolay full_name: Milkov, Nikolay id: '357' last_name: Milkov citation: ama: 'Milkov N. Wisdom’s Wittgenstein. In: Khani AH, Kemp G, eds. Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, 2 Vol., Volume II. 1st ed. Routledge.' apa: 'Milkov, N. (n.d.). Wisdom’s Wittgenstein. In A. H. Khani & G. Kemp (Eds.), Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, 2 vol., Volume II (1st ed.). Routledge.' bibtex: '@inbook{Milkov, place={London}, edition={1}, title={Wisdom’s Wittgenstein}, booktitle={Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, 2 vol., Volume II}, publisher={Routledge}, author={Milkov, Nikolay}, editor={Khani , Ali Hossein and Kemp , Gary } }' chicago: 'Milkov, Nikolay. “Wisdom’s Wittgenstein.” In Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, 2 Vol., Volume II, edited by Ali Hossein Khani and Gary Kemp , 1st ed. London: Routledge, n.d.' ieee: 'N. Milkov, “Wisdom’s Wittgenstein,” in Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, 2 vol., Volume II, 1st ed., A. H. Khani and G. Kemp , Eds. London: Routledge.' mla: 'Milkov, Nikolay. “Wisdom’s Wittgenstein.” Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, 2 Vol., Volume II, edited by Ali Hossein Khani and Gary Kemp , 1st ed., Routledge.' short: 'N. Milkov, in: A.H. Khani , G. Kemp (Eds.), Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, 2 Vol., Volume II, 1st ed., Routledge, London, n.d.' date_created: 2025-02-24T18:33:50Z date_updated: 2025-02-24T18:38:38Z department: - _id: '14' edition: '1' editor: - first_name: 'Ali Hossein ' full_name: 'Khani , Ali Hossein ' last_name: 'Khani ' - first_name: 'Gary ' full_name: 'Kemp , Gary ' last_name: 'Kemp ' keyword: - elucidation - facts - Frege - language - metaphysics - G. E. Moore - Russell - Stebbing - John Wisdom - Wittgenstein language: - iso: eng place: London publication: 'Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, 2 vol., Volume II' publication_status: inpress publisher: Routledge quality_controlled: '1' status: public title: Wisdom's Wittgenstein type: book_chapter user_id: '357' year: '2025' ... --- _id: '58821' abstract: - lang: eng text: Susan Stebbing wrote only once on Wittgenstein, in her paper ‘Logical Positivism and Analysis’ (1933). The paper was unusually critical of Wittgenstein. It put the Cambridge analytic philosophy of Moore and Russell in a sharp opposition to the positivist philosophy of the Vienna Circle, in which Stebbing included Wittgenstein. Whereas the positivists were interested in analysing language, the Cambridge realists were analysing facts. To be more explicit, the analytic philosophers were engaged in directional analysis, which seeks to illuminate (to elucidate) the multiplicity of the analysed facts. In contrast, positivists aimed at a final analysis that proves that there are simples. Stebbing’s sympathies were clearly on the side of the Cambridge realists. The important implication of Stebbing’s paper was that it urged Wittgenstein to change the style of his philosophy, abandoning those points which allegedly connected him with the Vienna Circle. author: - first_name: Nikolay full_name: Milkov, Nikolay id: '357' last_name: Milkov citation: ama: 'Milkov N. Stebbing’s Wittgenstein. In: Khani AH, Kemp G, eds. Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, Vol. II. 1st ed. Routledge.' apa: 'Milkov, N. (n.d.). Stebbing’s Wittgenstein. In A. H. Khani & G. Kemp (Eds.), Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, vol. II (1st ed.). Routledge.' bibtex: '@inbook{Milkov, place={London}, edition={1}, title={Stebbing’s Wittgenstein}, booktitle={Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, vol. II}, publisher={Routledge}, author={Milkov, Nikolay}, editor={Khani , Ali Hossein and Kemp , Gary } }' chicago: 'Milkov, Nikolay. “Stebbing’s Wittgenstein.” In Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, Vol. II, edited by Ali Hossein Khani and Gary Kemp , 1st ed. London: Routledge, n.d.' ieee: 'N. Milkov, “Stebbing’s Wittgenstein,” in Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, vol. II, 1st ed., A. H. Khani and G. Kemp , Eds. London: Routledge.' mla: 'Milkov, Nikolay. “Stebbing’s Wittgenstein.” Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, Vol. II, edited by Ali Hossein Khani and Gary Kemp , 1st ed., Routledge.' short: 'N. Milkov, in: A.H. Khani , G. Kemp (Eds.), Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, Vol. II, 1st ed., Routledge, London, n.d.' date_created: 2025-02-24T18:29:59Z date_updated: 2025-02-24T18:30:06Z ddc: - '100' department: - _id: '14' edition: '1' editor: - first_name: 'Ali Hossein ' full_name: 'Khani , Ali Hossein ' last_name: 'Khani ' - first_name: 'Gary ' full_name: 'Kemp , Gary ' last_name: 'Kemp ' keyword: - directional analysis - elucidation - facts - metaphysics - G. E. Moore - Russell - Stebbing - John Wisdom - Wittgenstein language: - iso: eng place: London publication: 'Wittgenstein and Other Philosophers: His Influence on Historical and Contemporary Analytic Philosophers, vol. II' publication_status: inpress publisher: Routledge quality_controlled: '1' status: public title: Stebbing's Wittgenstein type: book_chapter user_id: '357' year: '2025' ... --- _id: '61309' abstract: - lang: eng text: "Service ecosystems reshape service innovation by enabling value co-creation among diverse actors. However, small and medium-sized enterprises and public organizations face significant challenges navigating and leveraging these ecosystems due to resource constraints, knowledge gaps, and partnership difficulties. While digital innovation hubs have been introduced as potential intermediaries to foster innovation, existing models primarily focus on individual solutions and networking rather than orchestrating service innovation. This study investigates the design of a digital service innovation hub as an orchestrating entity that facilitates service innovation within ecosystems. Under the design science research paradigm, we analyze the challenges faced by small and medium-sized enterprises and public organizations and derive design requirements for these hubs. Based on 17 expert interviews and focus group validations, we define the problem\r\nspace and provide a requirements catalog for designing digital service innovation hubs as a step towards providing holistic support for service innovation initiatives." author: - first_name: Jannika Marie full_name: Schäfer, Jannika Marie id: '74374' last_name: Schäfer - first_name: Jonas full_name: Liebschner, Jonas last_name: Liebschner - first_name: Polina full_name: Rajko, Polina last_name: Rajko - first_name: Henrik full_name: Cohnen, Henrik last_name: Cohnen - first_name: Nina full_name: Lugmair, Nina last_name: Lugmair - first_name: Daniel full_name: Heinz, Daniel last_name: Heinz citation: ama: 'Schäfer JM, Liebschner J, Rajko P, Cohnen H, Lugmair N, Heinz D. Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector. In: Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025). Association for Information Systems (AIS); 2025.' apa: 'Schäfer, J. M., Liebschner, J., Rajko, P., Cohnen, H., Lugmair, N., & Heinz, D. (2025). Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector. Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025). 20th International Conference on Wirtschaftsinformatik (WI 2025), Münster, Germany.' bibtex: '@inproceedings{Schäfer_Liebschner_Rajko_Cohnen_Lugmair_Heinz_2025, place={Münster, Germany}, title={Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector}, booktitle={Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025)}, publisher={Association for Information Systems (AIS)}, author={Schäfer, Jannika Marie and Liebschner, Jonas and Rajko, Polina and Cohnen, Henrik and Lugmair, Nina and Heinz, Daniel}, year={2025} }' chicago: 'Schäfer, Jannika Marie, Jonas Liebschner, Polina Rajko, Henrik Cohnen, Nina Lugmair, and Daniel Heinz. “Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector.” In Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025). Münster, Germany: Association for Information Systems (AIS), 2025.' ieee: 'J. M. Schäfer, J. Liebschner, P. Rajko, H. Cohnen, N. Lugmair, and D. Heinz, “Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector,” presented at the 20th International Conference on Wirtschaftsinformatik (WI 2025), Münster, Germany, 2025.' mla: 'Schäfer, Jannika Marie, et al. “Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector.” Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025), Association for Information Systems (AIS), 2025.' short: 'J.M. Schäfer, J. Liebschner, P. Rajko, H. Cohnen, N. Lugmair, D. Heinz, in: Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025), Association for Information Systems (AIS), Münster, Germany, 2025.' conference: end_date: 17.09.2025 location: Münster, Germany name: 20th International Conference on Wirtschaftsinformatik (WI 2025) start_date: 14.09.2025 date_created: 2025-09-16T13:44:53Z date_updated: 2025-09-16T13:46:05Z department: - _id: '195' jel: - M15 keyword: - service innovation - ecosystem - innovation hubs - SMEs - public sector language: - iso: eng place: Münster, Germany project: - _id: '1250' name: 'SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen' publication: Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI 2025) publication_status: published publisher: Association for Information Systems (AIS) status: public title: 'Designing Digital Service Innovation Hubs: An Ecosystem Perspective on the Challenges and Requirements of SMEs and the Public Sector' type: conference user_id: '74374' year: '2025' ... --- _id: '59335' abstract: - lang: eng text: Technological advancements and evolving value orientations reshape future value creation and pose new requirements for service innovation. While a variety of disciplines are developing new approaches to drive service innovation, this is primarily done in isolation and generates only fragmented solutions. Sociological theory has proposed “boundary objects” as an effective umbrella for communication and cooperation among communities. Therefore, we introduce continuous value shaping (CVS) as a boundary object describing service innovation approaches along five principles. We reflect on this concept through the different disciplinary lenses of researchers in service marketing, information systems, service engineering, sociology of work, and innovation management. These perspectives highlight how the CVS principles already connect to discourses within the individual disciplines. However, the CVS concept will not only provide an umbrella to embrace existing activities in different academic disciplines. It also assists to identify research themes that will benefit from uniting the power of these disciplines, and it can serve as an integrating framework to conceptualize complex service innovation approaches. Thus, the CVS concept should guide both researchers and practitioners to develop and implement novel innovation and transformation efforts—in and across organizations. article_number: '27' article_type: original author: - first_name: Tilo full_name: Böhmann, Tilo last_name: Böhmann - first_name: Angela full_name: Roth, Angela last_name: Roth - first_name: Gerhard full_name: Satzger, Gerhard last_name: Satzger - first_name: Carina full_name: Benz, Carina last_name: Benz - first_name: Daniel full_name: Beverungen, Daniel last_name: Beverungen - first_name: Andreas full_name: Boes, Andreas last_name: Boes - first_name: Christoph full_name: Breidbach, Christoph last_name: Breidbach - first_name: Martin full_name: Gersch, Martin last_name: Gersch - first_name: Gerhard full_name: Gudergan, Gerhard last_name: Gudergan - first_name: Jens full_name: Hogreve, Jens last_name: Hogreve - first_name: Christian full_name: Kurtz, Christian last_name: Kurtz - first_name: Barbara full_name: Langes, Barbara last_name: Langes - first_name: Jan Marco full_name: Leimeister, Jan Marco last_name: Leimeister - first_name: Tom full_name: Lewandowski, Tom last_name: Lewandowski - first_name: Thomas full_name: Meiren, Thomas last_name: Meiren - first_name: Rainer full_name: Nägele, Rainer last_name: Nägele - first_name: Stefanie full_name: Paluch, Stefanie last_name: Paluch - first_name: Christoph full_name: Peters, Christoph last_name: Peters - first_name: Jens full_name: Poeppelbuss, Jens last_name: Poeppelbuss - first_name: Susanne full_name: Robra-Bissantz, Susanne last_name: Robra-Bissantz - first_name: Carsten full_name: Schultz, Carsten last_name: Schultz - first_name: Jan H. full_name: Schumann, Jan H. last_name: Schumann - first_name: Jochen full_name: Wirtz, Jochen last_name: Wirtz - first_name: Nancy V. full_name: Wünderlich, Nancy V. last_name: Wünderlich citation: ama: 'Böhmann T, Roth A, Satzger G, et al. Continuous value shaping: A boundary concept for innovating service innovation approaches. Electronic Markets. 2025;35(1). doi:10.1007/s12525-025-00771-1' apa: 'Böhmann, T., Roth, A., Satzger, G., Benz, C., Beverungen, D., Boes, A., Breidbach, C., Gersch, M., Gudergan, G., Hogreve, J., Kurtz, C., Langes, B., Leimeister, J. M., Lewandowski, T., Meiren, T., Nägele, R., Paluch, S., Peters, C., Poeppelbuss, J., … Wünderlich, N. V. (2025). Continuous value shaping: A boundary concept for innovating service innovation approaches. Electronic Markets, 35(1), Article 27. https://doi.org/10.1007/s12525-025-00771-1' bibtex: '@article{Böhmann_Roth_Satzger_Benz_Beverungen_Boes_Breidbach_Gersch_Gudergan_Hogreve_et al._2025, title={Continuous value shaping: A boundary concept for innovating service innovation approaches}, volume={35}, DOI={10.1007/s12525-025-00771-1}, number={127}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Böhmann, Tilo and Roth, Angela and Satzger, Gerhard and Benz, Carina and Beverungen, Daniel and Boes, Andreas and Breidbach, Christoph and Gersch, Martin and Gudergan, Gerhard and Hogreve, Jens and et al.}, year={2025} }' chicago: 'Böhmann, Tilo, Angela Roth, Gerhard Satzger, Carina Benz, Daniel Beverungen, Andreas Boes, Christoph Breidbach, et al. “Continuous Value Shaping: A Boundary Concept for Innovating Service Innovation Approaches.” Electronic Markets 35, no. 1 (2025). https://doi.org/10.1007/s12525-025-00771-1.' ieee: 'T. Böhmann et al., “Continuous value shaping: A boundary concept for innovating service innovation approaches,” Electronic Markets, vol. 35, no. 1, Art. no. 27, 2025, doi: 10.1007/s12525-025-00771-1.' mla: 'Böhmann, Tilo, et al. “Continuous Value Shaping: A Boundary Concept for Innovating Service Innovation Approaches.” Electronic Markets, vol. 35, no. 1, 27, Springer Science and Business Media LLC, 2025, doi:10.1007/s12525-025-00771-1.' short: T. Böhmann, A. Roth, G. Satzger, C. Benz, D. Beverungen, A. Boes, C. Breidbach, M. Gersch, G. Gudergan, J. Hogreve, C. Kurtz, B. Langes, J.M. Leimeister, T. Lewandowski, T. Meiren, R. Nägele, S. Paluch, C. Peters, J. Poeppelbuss, S. Robra-Bissantz, C. Schultz, J.H. Schumann, J. Wirtz, N.V. Wünderlich, Electronic Markets 35 (2025). date_created: 2025-04-04T06:10:26Z date_updated: 2025-11-10T10:19:25Z ddc: - '380' department: - _id: '195' doi: 10.1007/s12525-025-00771-1 external_id: unknown: - https://link.springer.com/article/10.1007/s12525-025-00771-1 file: - access_level: closed content_type: application/pdf creator: dabe date_created: 2025-04-04T06:19:38Z date_updated: 2025-04-04T06:19:38Z file_id: '59336' file_name: Continuous Value Shaping - EM.pdf file_size: 920032 relation: main_file success: 1 file_date_updated: 2025-04-04T06:19:38Z has_accepted_license: '1' intvolume: ' 35' issue: '1' jel: - M10 keyword: - Continuous value shaping (CVS) - Service research - Service innovation - Digitalization - Sustainability - Interdisciplinary research language: - iso: eng project: - _id: '1250' name: 'SHAPE : Gestaltung von Dienstleistungsentwicklungsprozessen und lnnovationspartnerschaften mit Unternehmen' publication: Electronic Markets publication_identifier: issn: - 1019-6781 - 1422-8890 publication_status: published publisher: Springer Science and Business Media LLC quality_controlled: '1' status: public title: 'Continuous value shaping: A boundary concept for innovating service innovation approaches' type: journal_article user_id: '59677' volume: 35 year: '2025' ... --- _id: '61410' abstract: - lang: eng text: "Purpose: The purpose of this study is to identify, analyze, and explain the implications that could\r\narise for service settings if AI systems develop, or are perceived to develop, consciousness – the\r\nability to acknowledge their own existence and the capacity for positive or negative experiences.\r\n\r\nDesign/methodology/approach: This study proposes and explores four hypothetical scenarios in\r\nwhich conscious AI in service could manifest. We contextualize our resulting typology in the\r\nhealth service context and integrate extant literature on technology-enabled service, AI\r\nconsciousness, and AI ethics into the narrative.\r\n\r\nFindings: This study provides a unique theoretical contribution to service research in the form of\r\na Type IV theory. It enables future service researchers to apprehend, explain, and predict how\r\nfunctionally conscious AI in service might unfold.\r\n\r\nOriginality: An increasingly prolific public discourse acknowledges that conscious AI systems\r\nmay emerge. Against this backdrop, this study aims to systematically explore a question that is\r\nperhaps the most critical and timely, but also inherently speculative, in relation to AI in service\r\nresearch by introducing much-needed theory and terminology.\r\n\r\nPractical implications: The ethical use of conscious AI in service could emerge as a distinct\r\ncompetitive advantage in the future. Achieving this outcome involves speculative yet actionable\r\nrecommendations that include training, guiding, and controlling how humans engage with such\r\nsystems, developing appropriate wellbeing protocols for functionally conscious AI systems, and\r\nestablishing AI rights and governance frameworks." article_type: original author: - first_name: Christoph full_name: Breidbach, Christoph last_name: Breidbach - first_name: Casper Ferm full_name: Lars-Erik, Casper Ferm last_name: Lars-Erik - first_name: Paul full_name: Maglio, Paul last_name: Maglio - first_name: Daniel full_name: Beverungen, Daniel id: '59677' last_name: Beverungen - first_name: Jochen full_name: Wirtz, Jochen last_name: Wirtz - first_name: Alex full_name: Twigg, Alex last_name: Twigg citation: ama: Breidbach C, Lars-Erik CF, Maglio P, Beverungen D, Wirtz J, Twigg A. Conscious Artificial Intelligence in Service. Journal of Service Management. apa: Breidbach, C., Lars-Erik, C. F., Maglio, P., Beverungen, D., Wirtz, J., & Twigg, A. (n.d.). Conscious Artificial Intelligence in Service. Journal of Service Management. bibtex: '@article{Breidbach_Lars-Erik_Maglio_Beverungen_Wirtz_Twigg, title={Conscious Artificial Intelligence in Service}, journal={Journal of Service Management}, publisher={Emerald}, author={Breidbach, Christoph and Lars-Erik, Casper Ferm and Maglio, Paul and Beverungen, Daniel and Wirtz, Jochen and Twigg, Alex} }' chicago: Breidbach, Christoph, Casper Ferm Lars-Erik, Paul Maglio, Daniel Beverungen, Jochen Wirtz, and Alex Twigg. “Conscious Artificial Intelligence in Service.” Journal of Service Management, n.d. ieee: C. Breidbach, C. F. Lars-Erik, P. Maglio, D. Beverungen, J. Wirtz, and A. Twigg, “Conscious Artificial Intelligence in Service,” Journal of Service Management. mla: Breidbach, Christoph, et al. “Conscious Artificial Intelligence in Service.” Journal of Service Management, Emerald. short: C. Breidbach, C.F. Lars-Erik, P. Maglio, D. Beverungen, J. Wirtz, A. Twigg, Journal of Service Management (n.d.). date_created: 2025-09-23T11:47:47Z date_updated: 2025-11-10T10:22:59Z ddc: - '380' department: - _id: '195' file: - access_level: closed content_type: application/pdf creator: dabe date_created: 2025-11-10T10:20:48Z date_updated: 2025-11-10T10:20:48Z file_id: '62150' file_name: Breidbach et al, 2025_Conscious AI in Service_w link.pdf file_size: 743479 relation: main_file success: 1 file_date_updated: 2025-11-10T10:20:48Z has_accepted_license: '1' keyword: - AI - AI consciousness - AI ethics - service systems language: - iso: eng publication: Journal of Service Management publication_status: inpress publisher: Emerald quality_controlled: '1' status: public title: Conscious Artificial Intelligence in Service type: journal_article user_id: '59677' year: '2025' ... --- _id: '62752' abstract: - lang: eng text: In higher education, assessment/examination procedures should be designed to form a coherent learning process that is aligned with the intended learning objectives and planned learning activities. However, in academic teacher education programmes often use assessment formats that are not well aligned with the demands of teachers' actual professional practice. Performance-based assessments can offer an alternative, for example in the form of role-play-based simulations with trained actors representing typical professional activities in environments of reduced complexity. We have developed such a performance-based assessment format for physics teacher education, analogous to the Objective Structured Teaching Examinations (OSTE) approach used in medical education. The OSTE prototype consists of seven short simulative assessments, reflecting four areas of competence (Instruction, Assessment, Pedagogy and Innovation) that form a 90-minute examination course. In order to investigate prospective physics teachers' perceptions of such an assessment format in terms of its suitability as a summative examination procedure, we piloted the OSTE prototype with N = 34 physics student teachers from three German universities using short questionnaires. The results show that participants perceived the OSTE prototype as authentic and relevant, but they also highlight the need for adequate new learning opportunities to prepare for such simulative examinations to be integrated into teacher education programmes. author: - first_name: Christoph full_name: Vogelsang, Christoph id: '4245' last_name: Vogelsang orcid: 0000-0002-5804-1855 - first_name: Lea full_name: Grotegut, Lea id: '34280' last_name: Grotegut - first_name: Philipp full_name: Wotschel, Philipp id: '89529' last_name: Wotschel - first_name: Thomas full_name: Janzen, Thomas id: '89329' last_name: Janzen orcid: 0009-0003-1941-166X citation: ama: 'Vogelsang C, Grotegut L, Wotschel P, Janzen T. Prospective Physics Teachers’  Perceptions of an Objective Structured  Teaching Examination (OSTE). In: ; 2025.' apa: Vogelsang, C., Grotegut, L., Wotschel, P., & Janzen, T. (2025). Prospective Physics Teachers’  Perceptions of an Objective Structured  Teaching Examination (OSTE). ESERA 2025 Conference, Copenhagen. bibtex: '@inproceedings{Vogelsang_Grotegut_Wotschel_Janzen_2025, place={Copenhagen}, title={Prospective Physics Teachers’  Perceptions of an Objective Structured  Teaching Examination (OSTE)}, author={Vogelsang, Christoph and Grotegut, Lea and Wotschel, Philipp and Janzen, Thomas}, year={2025} }' chicago: Vogelsang, Christoph, Lea Grotegut, Philipp Wotschel, and Thomas Janzen. “Prospective Physics Teachers’  Perceptions of an Objective Structured  Teaching Examination (OSTE).” Copenhagen, 2025. ieee: C. Vogelsang, L. Grotegut, P. Wotschel, and T. Janzen, “Prospective Physics Teachers’  Perceptions of an Objective Structured  Teaching Examination (OSTE),” presented at the ESERA 2025 Conference, Copenhagen, 2025. mla: Vogelsang, Christoph, et al. Prospective Physics Teachers’  Perceptions of an Objective Structured  Teaching Examination (OSTE). 2025. short: 'C. Vogelsang, L. Grotegut, P. Wotschel, T. Janzen, in: Copenhagen, 2025.' conference: end_date: 2025-08-30 location: Copenhagen name: ESERA 2025 Conference start_date: 2025-08-25 date_created: 2025-12-03T08:43:26Z date_updated: 2025-12-03T08:56:29Z department: - _id: '33' keyword: - teacher education - physics - assessment - pre-service teachers language: - iso: eng place: Copenhagen quality_controlled: '1' status: public title: Prospective Physics Teachers' Perceptions of an Objective Structured Teaching Examination (OSTE) type: conference user_id: '4245' year: '2025' ... --- _id: '44092' abstract: - lang: eng text: "We study how competition between physicians affects the provision of medical care. In\r\nour theoretical model, physicians are faced with a heterogeneous patient population, in which patients\r\nsystematically vary with regard to both their responsiveness to the provided quality of care and their\r\nstate of health. We test the behavioral predictions derived from this model in a controlled laboratory\r\nexperiment. In line with the model, we observe that competition significantly improves patient benefits\r\nas long as patients are able to respond to the quality provided. For those patients, who are not able\r\nto choose a physician, competition even decreases the patient benefit compared to a situation without\r\ncompetition. This decrease is in contrast to our theoretical prediction implying no change in benefits for\r\npassive patients. Deviations from patient-optimal treatment are highest for passive patients in need of\r\na low quantity of medical services. With repetition, both, the positive effects of competition for active\r\npatients as well as the negative effects of competition for passive patients become more pronounced. Our\r\nresults imply that competition can not only improve but also worsen patient outcome and that patients’\r\nresponsiveness to quality is decisive." article_type: original author: - first_name: Jeannette full_name: Brosig-Koch, Jeannette last_name: Brosig-Koch - first_name: Burkhard full_name: Hehenkamp, Burkhard id: '37339' last_name: Hehenkamp - first_name: Johanna full_name: Kokot, Johanna last_name: Kokot citation: ama: Brosig-Koch J, Hehenkamp B, Kokot J. Who benefits from quality competition in health care? A theory and a laboratory experiment on the relevance of patient characteristics. Health Economics. Published online 2023. doi:10.1002/hec.4689 apa: Brosig-Koch, J., Hehenkamp, B., & Kokot, J. (2023). Who benefits from quality competition in health care? A theory and a laboratory experiment on the relevance of patient characteristics. Health Economics. https://doi.org/10.1002/hec.4689 bibtex: '@article{Brosig-Koch_Hehenkamp_Kokot_2023, title={Who benefits from quality competition in health care? A theory and a laboratory experiment on the relevance of patient characteristics}, DOI={10.1002/hec.4689}, journal={Health Economics}, author={Brosig-Koch, Jeannette and Hehenkamp, Burkhard and Kokot, Johanna}, year={2023} }' chicago: Brosig-Koch, Jeannette, Burkhard Hehenkamp, and Johanna Kokot. “Who Benefits from Quality Competition in Health Care? A Theory and a Laboratory Experiment on the Relevance of Patient Characteristics.” Health Economics, 2023. https://doi.org/10.1002/hec.4689. ieee: 'J. Brosig-Koch, B. Hehenkamp, and J. Kokot, “Who benefits from quality competition in health care? A theory and a laboratory experiment on the relevance of patient characteristics,” Health Economics, 2023, doi: 10.1002/hec.4689.' mla: Brosig-Koch, Jeannette, et al. “Who Benefits from Quality Competition in Health Care? A Theory and a Laboratory Experiment on the Relevance of Patient Characteristics.” Health Economics, 2023, doi:10.1002/hec.4689. short: J. Brosig-Koch, B. Hehenkamp, J. Kokot, Health Economics (2023). date_created: 2023-04-20T17:02:41Z date_updated: 2023-04-20T17:16:14Z department: - _id: '280' - _id: '475' doi: 10.1002/hec.4689 jel: - I11 - D43 - C91 keyword: - physician competition - patient characteristics - heterogeneity in quality responses - fee-for-service - laboratory experiment language: - iso: eng project: - _id: '1' name: 'SFB 901: SFB 901' - _id: '2' name: 'SFB 901 - A: SFB 901 - Project Area A' - _id: '7' name: 'SFB 901 - A3: SFB 901 - Subproject A3' publication: Health Economics quality_controlled: '1' status: public title: Who benefits from quality competition in health care? A theory and a laboratory experiment on the relevance of patient characteristics type: journal_article user_id: '37339' year: '2023' ... --- _id: '62969' author: - first_name: Pascal full_name: Pollmeier, Pascal id: '44191' last_name: Pollmeier - first_name: Christoph full_name: Vogelsang, Christoph id: '4245' last_name: Vogelsang orcid: 0000-0002-5804-1855 - first_name: Sabine full_name: Fechner, Sabine id: '54823' last_name: Fechner orcid: 0000-0001-5645-5870 citation: ama: 'Pollmeier P, Vogelsang C, Fechner S. Evidence based practice of pre-service teachers. In: 15th Conference of the European Science Education Research Association (ESERA). ; 2023.' apa: Pollmeier, P., Vogelsang, C., & Fechner, S. (2023). Evidence based practice of pre-service teachers. 15th Conference of the European Science Education Research Association (ESERA). 15th Conference of the European Science Education Research Association (ESERA), Cappadocia. bibtex: '@inproceedings{Pollmeier_Vogelsang_Fechner_2023, title={Evidence based practice of pre-service teachers}, booktitle={15th Conference of the European Science Education Research Association (ESERA)}, author={Pollmeier, Pascal and Vogelsang, Christoph and Fechner, Sabine}, year={2023} }' chicago: Pollmeier, Pascal, Christoph Vogelsang, and Sabine Fechner. “Evidence Based Practice of Pre-Service Teachers.” In 15th Conference of the European Science Education Research Association (ESERA), 2023. ieee: P. Pollmeier, C. Vogelsang, and S. Fechner, “Evidence based practice of pre-service teachers,” presented at the 15th Conference of the European Science Education Research Association (ESERA), Cappadocia, 2023. mla: Pollmeier, Pascal, et al. “Evidence Based Practice of Pre-Service Teachers.” 15th Conference of the European Science Education Research Association (ESERA), 2023. short: 'P. Pollmeier, C. Vogelsang, S. Fechner, in: 15th Conference of the European Science Education Research Association (ESERA), 2023.' conference: location: Cappadocia name: 15th Conference of the European Science Education Research Association (ESERA) date_created: 2025-12-08T09:56:33Z date_updated: 2025-12-13T23:45:09Z department: - _id: '386' - _id: '33' keyword: - Epistemologie - Evidenzen - Daten - Umgang mit Daten - Kompetenzen - Studierende - pre-service teachers language: - iso: eng publication: 15th Conference of the European Science Education Research Association (ESERA) quality_controlled: '1' status: public title: Evidence based practice of pre-service teachers type: conference_abstract user_id: '54823' year: '2023' ... --- _id: '29220' abstract: - lang: eng text: "Modern services often comprise several components, such as chained virtual network functions, microservices, or\r\nmachine learning functions. Providing such services requires to decide how often to instantiate each component, where to place these instances in the network, how to chain them and route traffic through them. \r\nTo overcome limitations of conventional, hardwired heuristics, deep reinforcement learning (DRL) approaches for self-learning network and service management have emerged recently. These model-free DRL approaches are more flexible but typically learn tabula rasa, i.e., disregard existing understanding of networks, services, and their coordination. \r\n\r\nInstead, we propose FutureCoord, a novel model-based AI approach that leverages existing understanding of networks and services for more efficient and effective coordination without time-intensive training. FutureCoord combines Monte Carlo Tree Search with a stochastic traffic model. This allows FutureCoord to estimate the impact of future incoming traffic and effectively optimize long-term effects, taking fluctuating demand and Quality of Service (QoS) requirements into account. Our extensive evaluation based on real-world network topologies, services, and traffic traces indicates that FutureCoord clearly outperforms state-of-the-art model-free and model-based approaches with up to 51% higher flow success ratios." author: - first_name: Stefan full_name: Werner, Stefan last_name: Werner - first_name: Stefan Balthasar full_name: Schneider, Stefan Balthasar id: '35343' last_name: Schneider orcid: 0000-0001-8210-4011 - first_name: Holger full_name: Karl, Holger id: '126' last_name: Karl citation: ama: 'Werner S, Schneider SB, Karl H. Use What You Know: Network and Service Coordination Beyond Certainty. In: IEEE/IFIP Network Operations and Management Symposium (NOMS). IEEE; 2022.' apa: 'Werner, S., Schneider, S. B., & Karl, H. (2022). Use What You Know: Network and Service Coordination Beyond Certainty. IEEE/IFIP Network Operations and Management Symposium (NOMS). IEEE/IFIP Network Operations and Management Symposium (NOMS), Budapest.' bibtex: '@inproceedings{Werner_Schneider_Karl_2022, title={Use What You Know: Network and Service Coordination Beyond Certainty}, booktitle={IEEE/IFIP Network Operations and Management Symposium (NOMS)}, publisher={IEEE}, author={Werner, Stefan and Schneider, Stefan Balthasar and Karl, Holger}, year={2022} }' chicago: 'Werner, Stefan, Stefan Balthasar Schneider, and Holger Karl. “Use What You Know: Network and Service Coordination Beyond Certainty.” In IEEE/IFIP Network Operations and Management Symposium (NOMS). IEEE, 2022.' ieee: 'S. Werner, S. B. Schneider, and H. Karl, “Use What You Know: Network and Service Coordination Beyond Certainty,” presented at the IEEE/IFIP Network Operations and Management Symposium (NOMS), Budapest, 2022.' mla: 'Werner, Stefan, et al. “Use What You Know: Network and Service Coordination Beyond Certainty.” IEEE/IFIP Network Operations and Management Symposium (NOMS), IEEE, 2022.' short: 'S. Werner, S.B. Schneider, H. Karl, in: IEEE/IFIP Network Operations and Management Symposium (NOMS), IEEE, 2022.' conference: end_date: 2022-04-29 location: Budapest name: IEEE/IFIP Network Operations and Management Symposium (NOMS) start_date: 2022-04-25 date_created: 2022-01-11T08:43:26Z date_updated: 2022-01-11T08:44:04Z ddc: - '004' department: - _id: '75' file: - access_level: open_access content_type: application/pdf creator: stschn date_created: 2022-01-11T08:39:57Z date_updated: 2022-01-11T08:39:57Z file_id: '29222' file_name: author_version.pdf file_size: 528653 relation: main_file file_date_updated: 2022-01-11T08:39:57Z has_accepted_license: '1' keyword: - network management - service management - AI - Monte Carlo Tree Search - model-based - QoS language: - iso: eng oa: '1' project: - _id: '1' name: 'SFB 901: SFB 901' - _id: '4' name: 'SFB 901 - C: SFB 901 - Project Area C' - _id: '16' name: 'SFB 901 - C4: SFB 901 - Subproject C4' publication: IEEE/IFIP Network Operations and Management Symposium (NOMS) publisher: IEEE quality_controlled: '1' status: public title: 'Use What You Know: Network and Service Coordination Beyond Certainty' type: conference user_id: '35343' year: '2022' ... --- _id: '35324' abstract: - lang: ger text: Die Ausbildung von Lehrkräften teilt sich in Studium und Vorbereitungsdienst. Während im Studium Wissen grundgelegt wird, dient der Vorbereitungsdienst, der überwiegend in der Schule stattfindet, dem Erwerb praktischer Kompetenzen, was den Rückbezug auf theoretisch fundierte Kenntnisse und den Aufbau erfahrungsbasierten Wissens umfasst. Die Maßnahmen zur Eindämmung der Corona-Pandemie verändern nicht nur den Schulalltag, sondern haben auch Einfluss auf die Kompetenzentwicklung angehender Lehrkräfte im Vorbereitungsdienst, die ihre Berufsausbildung unter veränderten Rahmenbedingungen durchführen müssen. Die aktuellen Rahmenbedingungen können u. a. aufgrund fehlender bzw. eingeschränkter Praxiserfahrungen eine reguläre Ausbildung erschweren, was zu einem erhöhten Belastungsempfinden der angehenden Lehrkräfte beitragen kann. In diesem Beitrag wird Bezug genommen auf Daten einer explorativen Interviewstudie mit Lehramtsanwärterinnen und -anwärtern aus Nordrhein-Westfalen (N = 19), die während der Pandemie im Jahr 2020 ihren Vorbereitungsdienst absolviert haben. Es wird dabei den Fragen nachgegangen, welche Belastungsfaktoren im Zusammenhang mit der Corona-Pandemie während des Vorbereitungsdienstes auftreten können und inwieweit sich angehende Lehrkräfte während ihres Vorbereitungsdienstes vor dem Hintergrund der aktuellen Rahmenbedingungen infolge der Corona-Pandemie als belastet erleben. - lang: eng text: Teacher education is divided into studies and preparatory service. While knowledge is acquired during studies, the preparatory service, which takes place predominantly in schools, serves to acquire practical competencies, which include reference to theoretical knowledge and the development of experience-based knowledge. The measures to contain the corona pandemic not only change everyday school life but also have an impact on the competence development of prospective teachers in preparatory service, who have to carry out their professional training under changed boundary conditions. Among other things, the current boundary conditions can make regular training more difficult due to a lack of or limited practical experience, which then can contribute to an increased feeling of stress among prospective teachers. This article refers to data from an explorative interview study with prospective teachers from North Rhine-Westphalia (N = 19) who completed their preparatory service during the pandemic in the year 2020. It is discussed which stress factors can occur in connection with the corona pandemic during preparatory service and to what extent prospective teachers experience themselves as stressed during their preparatory service against the background of the current boundary conditions as a result of the corona pandemic. alternative_title: - Explorative Ergebnisse zur durch die Corona-Pandemie veränderten Ausbildungssituation author: - first_name: Marike full_name: Bruns, Marike last_name: Bruns - first_name: Carina full_name: Caruso, Carina id: '23123' last_name: Caruso - first_name: Luisa full_name: Ackermann, Luisa last_name: Ackermann citation: ama: 'Bruns M, Caruso C, Ackermann L. Das Belastungserleben von Lehramtsanwärterinnen und -anwärtern im Vorbereitungsdienst. In: Heisler D, Maier J, eds. Berufsausbildung zwischen Hygienemaßnahmen und Lockdown(s). Folgen für die schulische und außerschulische Berufsausbildung in Schule, im Betrieb und bei Bildungsträgern. Vol 65. Berufsbildung, Arbeit und Innovation. wbv; 2022:191–209. doi:10.3278/9783763972579' apa: Bruns, M., Caruso, C., & Ackermann, L. (2022). Das Belastungserleben von Lehramtsanwärterinnen und -anwärtern im Vorbereitungsdienst. In D. Heisler & J. Maier (Eds.), Berufsausbildung zwischen Hygienemaßnahmen und Lockdown(s). Folgen für die schulische und außerschulische Berufsausbildung in Schule, im Betrieb und bei Bildungsträgern (Vol. 65, pp. 191–209). wbv. https://doi.org/10.3278/9783763972579 bibtex: '@inbook{Bruns_Caruso_Ackermann_2022, place={Bielefeld}, series={Berufsbildung, Arbeit und Innovation}, title={Das Belastungserleben von Lehramtsanwärterinnen und -anwärtern im Vorbereitungsdienst}, volume={65}, DOI={10.3278/9783763972579}, booktitle={Berufsausbildung zwischen Hygienemaßnahmen und Lockdown(s). Folgen für die schulische und außerschulische Berufsausbildung in Schule, im Betrieb und bei Bildungsträgern}, publisher={wbv}, author={Bruns, Marike and Caruso, Carina and Ackermann, Luisa}, editor={Heisler, Dietmar and Maier, Jörg }, year={2022}, pages={191–209}, collection={Berufsbildung, Arbeit und Innovation} }' chicago: 'Bruns, Marike, Carina Caruso, and Luisa Ackermann. “Das Belastungserleben von Lehramtsanwärterinnen und -anwärtern im Vorbereitungsdienst.” In Berufsausbildung zwischen Hygienemaßnahmen und Lockdown(s). Folgen für die schulische und außerschulische Berufsausbildung in Schule, im Betrieb und bei Bildungsträgern, edited by Dietmar Heisler and Jörg Maier, 65:191–209. Berufsbildung, Arbeit und Innovation. Bielefeld: wbv, 2022. https://doi.org/10.3278/9783763972579.' ieee: 'M. Bruns, C. Caruso, and L. Ackermann, “Das Belastungserleben von Lehramtsanwärterinnen und -anwärtern im Vorbereitungsdienst,” in Berufsausbildung zwischen Hygienemaßnahmen und Lockdown(s). Folgen für die schulische und außerschulische Berufsausbildung in Schule, im Betrieb und bei Bildungsträgern, vol. 65, D. Heisler and J. Maier, Eds. Bielefeld: wbv, 2022, pp. 191–209.' mla: Bruns, Marike, et al. “Das Belastungserleben von Lehramtsanwärterinnen und -anwärtern im Vorbereitungsdienst.” Berufsausbildung zwischen Hygienemaßnahmen und Lockdown(s). Folgen für die schulische und außerschulische Berufsausbildung in Schule, im Betrieb und bei Bildungsträgern, edited by Dietmar Heisler and Jörg Maier, vol. 65, wbv, 2022, pp. 191–209, doi:10.3278/9783763972579. short: 'M. Bruns, C. Caruso, L. Ackermann, in: D. Heisler, J. Maier (Eds.), Berufsausbildung zwischen Hygienemaßnahmen und Lockdown(s). Folgen für die schulische und außerschulische Berufsausbildung in Schule, im Betrieb und bei Bildungsträgern, wbv, Bielefeld, 2022, pp. 191–209.' date_created: 2023-01-06T11:31:52Z date_updated: 2023-01-06T12:16:11Z doi: 10.3278/9783763972579 editor: - first_name: 'Dietmar ' full_name: 'Heisler, Dietmar ' last_name: Heisler - first_name: 'Jörg ' full_name: 'Maier, Jörg ' last_name: Maier intvolume: ' 65' keyword: - Corona-Pandemie - Lehramtsanwärter:innen - Lehrer:innenausbildung - Professionalisierung - Vorbereitungsdienst / corona pandemic - prospective teachers - teacher training - professionalization - preparatory service language: - iso: ger page: 191–209 place: Bielefeld publication: Berufsausbildung zwischen Hygienemaßnahmen und Lockdown(s). Folgen für die schulische und außerschulische Berufsausbildung in Schule, im Betrieb und bei Bildungsträgern publication_identifier: eisbn: - 978-3-7639-7257-9 isbn: - 978-3-7639-7146-6 publication_status: published publisher: wbv series_title: Berufsbildung, Arbeit und Innovation status: public title: Das Belastungserleben von Lehramtsanwärterinnen und -anwärtern im Vorbereitungsdienst type: book_chapter user_id: '86519' volume: 65 year: '2022' ... --- _id: '40046' abstract: - lang: eng text: Theoretical approaches to the transformation towards an inclusive educational system in Germany mostly agree on the involvement of developmental tasks in subject related research (Hinz, 2011). The common understanding of inclusion as a process geared towards equal participation of all children (Booth, 2012) requires a reflexive questioning of established values, attitudes and practices in order to develop inclusive subject related research, teacher training and teaching and learning (Pech & Schomaker, 2013). Among other things, this results in consequences for the design of pre- service teacher training. To a large extent, teacher education is driven by the promotion of central competencies, interests and self-efficacy (Baumert & Kunter, 2011). It aims towards the development and realisation of inclusive interdisciplinary science and social studies (‘Sachunterricht’) in primary education (Moser, 2018). In conjunction with largely acknowledged constructivist approaches to teaching and learning (Möller, 2001), the development of personality, the consideration of basic needs (Deci & Ryan, 1993) and promotion of individual potentials are repeatedly fundamentally represented in subject related and pedagogical considerations (Feuser, 1989; GDSU, 2013). Therefore, the aforementioned constructivist approach is connected to several certain key paradigms for teaching and learning processes (e.g., Vygotskij, 1978; Posner et al., 1982; van de Pol et al., 2010). In this regard, the nature of primary school students’ basic needs have empirically not been sufficiently studied yet. Theoretical frameworks from motivational psychology (Deci & Ryan, 1993) do not explicitly address how individual needs differ and how the diversity of needs can be included in joint-learning, multi-perspective technology education classes. The research project the present paper is part of aims to develop a research-based concept for the professionalisation of pre-service teachers in a seminar course. Therefore, the promotion of the pre- service teachers’ interests and self-efficacy expectations have been assessed in a pre-post research design with a control group visiting another course not related to technology education and inclusion. The present paper describes and discusses first results of the project and will give an outlook on subsequent developmental tasks. author: - first_name: Franz full_name: Schröer, Franz id: '71764' last_name: Schröer - first_name: Claudia full_name: Tenberge, Claudia id: '67302' last_name: Tenberge citation: ama: 'Schröer F, Tenberge C. How to enable pre-service teachers to design technological teaching and learning inclusively? – On the nature and consideration of basic needs in teacher training. In: Gill D, Tuff J, Kennedy T, Pendergast S, Jamil S, eds. PATT39 - PATT on the Edge Technology, Innovation and Education. PATT Proceedings. ; 2022:49-57.' apa: Schröer, F., & Tenberge, C. (2022). How to enable pre-service teachers to design technological teaching and learning inclusively? – On the nature and consideration of basic needs in teacher training. In D. Gill, J. Tuff, T. Kennedy, S. Pendergast, & S. Jamil (Eds.), PATT39 - PATT on the Edge Technology, Innovation and Education (pp. 49–57). bibtex: '@inproceedings{Schröer_Tenberge_2022, place={St. John’s, Newfoundland and Labrador, Canada}, series={PATT Proceedings}, title={How to enable pre-service teachers to design technological teaching and learning inclusively? – On the nature and consideration of basic needs in teacher training}, booktitle={PATT39 - PATT on the Edge Technology, Innovation and Education}, author={Schröer, Franz and Tenberge, Claudia}, editor={Gill, David and Tuff, Jim and Kennedy, Thomas and Pendergast, Shawn and Jamil, Sana}, year={2022}, pages={49–57}, collection={PATT Proceedings} }' chicago: Schröer, Franz, and Claudia Tenberge. “How to Enable Pre-Service Teachers to Design Technological Teaching and Learning Inclusively? – On the Nature and Consideration of Basic Needs in Teacher Training.” In PATT39 - PATT on the Edge Technology, Innovation and Education, edited by David Gill, Jim Tuff, Thomas Kennedy, Shawn Pendergast, and Sana Jamil, 49–57. PATT Proceedings. St. John’s, Newfoundland and Labrador, Canada, 2022. ieee: F. Schröer and C. Tenberge, “How to enable pre-service teachers to design technological teaching and learning inclusively? – On the nature and consideration of basic needs in teacher training,” in PATT39 - PATT on the Edge Technology, Innovation and Education, St. John’s, Newfoundland and Labrador, Canada, 2022, pp. 49–57. mla: Schröer, Franz, and Claudia Tenberge. “How to Enable Pre-Service Teachers to Design Technological Teaching and Learning Inclusively? – On the Nature and Consideration of Basic Needs in Teacher Training.” PATT39 - PATT on the Edge Technology, Innovation and Education, edited by David Gill et al., 2022, pp. 49–57. short: 'F. Schröer, C. Tenberge, in: D. Gill, J. Tuff, T. Kennedy, S. Pendergast, S. Jamil (Eds.), PATT39 - PATT on the Edge Technology, Innovation and Education, St. John’s, Newfoundland and Labrador, Canada, 2022, pp. 49–57.' conference: end_date: 2022-06-24 location: St. John’s, Newfoundland and Labrador, Canada name: PATT39 - PATT on the Edge Technology, Innovation and Education start_date: 2022-06-21 date_created: 2023-01-25T15:13:45Z date_updated: 2023-01-25T15:13:57Z department: - _id: '588' editor: - first_name: David full_name: Gill, David last_name: Gill - first_name: Jim full_name: Tuff, Jim last_name: Tuff - first_name: Thomas full_name: Kennedy, Thomas last_name: Kennedy - first_name: Shawn full_name: Pendergast, Shawn last_name: Pendergast - first_name: Sana full_name: Jamil, Sana last_name: Jamil keyword: - Inclusion - basic needs - pre-service teacher training - interest - self-efficacy language: - iso: eng main_file_link: - url: https://research.edgehill.ac.uk/ws/portalfiles/portal/50821651/patt39_proceedings_june_17_2022.pdf page: 49-57 place: St. John’s, Newfoundland and Labrador, Canada publication: PATT39 - PATT on the Edge Technology, Innovation and Education publication_identifier: unknown: - https://research.edgehill.ac.uk/ws/portalfiles/portal/50821651/patt39_proceedings_june_17_2022.pdf publication_status: published quality_controlled: '1' series_title: PATT Proceedings status: public title: How to enable pre-service teachers to design technological teaching and learning inclusively? – On the nature and consideration of basic needs in teacher training type: conference user_id: '71764' year: '2022' ... --- _id: '21543' abstract: - lang: eng text: "Services often consist of multiple chained components such as microservices in a service mesh, or machine learning functions in a pipeline. Providing these services requires online coordination including scaling the service, placing instance of all components in the network, scheduling traffic to these instances, and routing traffic through the network. Optimized service coordination is still a hard problem due to many influencing factors such as rapidly arriving user demands and limited node and link capacity. Existing approaches to solve the problem are often built on rigid models and assumptions, tailored to specific scenarios. If the scenario changes and the assumptions no longer hold, they easily break and require manual adjustments by experts. Novel self-learning approaches using deep reinforcement learning (DRL) are promising but still have limitations as they only address simplified versions of the problem and are typically centralized and thus do not scale to practical large-scale networks.\r\n\r\nTo address these issues, we propose a distributed self-learning service coordination approach using DRL. After centralized training, we deploy a distributed DRL agent at each node in the network, making fast coordination decisions locally in parallel with the other nodes. Each agent only observes its direct neighbors and does not need global knowledge. Hence, our approach scales independently from the size of the network. In our extensive evaluation using real-world network topologies and traffic traces, we show that our proposed approach outperforms a state-of-the-art conventional heuristic as well as a centralized DRL approach (60% higher throughput on average) while requiring less time per online decision (1 ms)." author: - first_name: Stefan Balthasar full_name: Schneider, Stefan Balthasar id: '35343' last_name: Schneider orcid: 0000-0001-8210-4011 - first_name: Haydar full_name: Qarawlus, Haydar last_name: Qarawlus - first_name: Holger full_name: Karl, Holger id: '126' last_name: Karl citation: ama: 'Schneider SB, Qarawlus H, Karl H. Distributed Online Service Coordination Using Deep Reinforcement Learning. In: IEEE International Conference on Distributed Computing Systems (ICDCS). IEEE; 2021.' apa: 'Schneider, S. B., Qarawlus, H., & Karl, H. (2021). Distributed Online Service Coordination Using Deep Reinforcement Learning. In IEEE International Conference on Distributed Computing Systems (ICDCS). Washington, DC, USA: IEEE.' bibtex: '@inproceedings{Schneider_Qarawlus_Karl_2021, title={Distributed Online Service Coordination Using Deep Reinforcement Learning}, booktitle={IEEE International Conference on Distributed Computing Systems (ICDCS)}, publisher={IEEE}, author={Schneider, Stefan Balthasar and Qarawlus, Haydar and Karl, Holger}, year={2021} }' chicago: Schneider, Stefan Balthasar, Haydar Qarawlus, and Holger Karl. “Distributed Online Service Coordination Using Deep Reinforcement Learning.” In IEEE International Conference on Distributed Computing Systems (ICDCS). IEEE, 2021. ieee: S. B. Schneider, H. Qarawlus, and H. Karl, “Distributed Online Service Coordination Using Deep Reinforcement Learning,” in IEEE International Conference on Distributed Computing Systems (ICDCS), Washington, DC, USA, 2021. mla: Schneider, Stefan Balthasar, et al. “Distributed Online Service Coordination Using Deep Reinforcement Learning.” IEEE International Conference on Distributed Computing Systems (ICDCS), IEEE, 2021. short: 'S.B. Schneider, H. Qarawlus, H. Karl, in: IEEE International Conference on Distributed Computing Systems (ICDCS), IEEE, 2021.' conference: location: Washington, DC, USA name: IEEE International Conference on Distributed Computing Systems (ICDCS) date_created: 2021-03-18T17:15:47Z date_updated: 2022-01-06T06:55:04Z ddc: - '000' department: - _id: '75' file: - access_level: open_access content_type: application/pdf creator: stschn date_created: 2021-03-18T17:12:56Z date_updated: 2021-03-18T17:12:56Z file_id: '21544' file_name: public_author_version.pdf file_size: 606321 relation: main_file title: Distributed Online Service Coordination Using Deep Reinforcement Learning file_date_updated: 2021-03-18T17:12:56Z has_accepted_license: '1' keyword: - network management - service management - coordination - reinforcement learning - distributed language: - iso: eng oa: '1' project: - _id: '1' name: SFB 901 - _id: '4' name: SFB 901 - Project Area C - _id: '16' name: SFB 901 - Subproject C4 publication: IEEE International Conference on Distributed Computing Systems (ICDCS) publisher: IEEE related_material: link: - relation: software url: https://github.com/ RealVNF/distributed-drl-coordination status: public title: Distributed Online Service Coordination Using Deep Reinforcement Learning type: conference user_id: '35343' year: '2021' ... --- _id: '20693' abstract: - lang: eng text: "In practical, large-scale networks, services are requested\r\nby users across the globe, e.g., for video streaming.\r\nServices consist of multiple interconnected components such as\r\nmicroservices in a service mesh. Coordinating these services\r\nrequires scaling them according to continuously changing user\r\ndemand, deploying instances at the edge close to their users,\r\nand routing traffic efficiently between users and connected instances.\r\nNetwork and service coordination is commonly addressed\r\nthrough centralized approaches, where a single coordinator\r\nknows everything and coordinates the entire network globally.\r\nWhile such centralized approaches can reach global optima, they\r\ndo not scale to large, realistic networks. In contrast, distributed\r\napproaches scale well, but sacrifice solution quality due to their\r\nlimited scope of knowledge and coordination decisions.\r\n\r\nTo this end, we propose a hierarchical coordination approach\r\nthat combines the good solution quality of centralized approaches\r\nwith the scalability of distributed approaches. In doing so, we divide\r\nthe network into multiple hierarchical domains and optimize\r\ncoordination in a top-down manner. We compare our hierarchical\r\nwith a centralized approach in an extensive evaluation on a real-world\r\nnetwork topology. Our results indicate that hierarchical\r\ncoordination can find close-to-optimal solutions in a fraction of\r\nthe runtime of centralized approaches." author: - first_name: Stefan Balthasar full_name: Schneider, Stefan Balthasar id: '35343' last_name: Schneider orcid: 0000-0001-8210-4011 - first_name: Mirko full_name: Jürgens, Mirko last_name: Jürgens - first_name: Holger full_name: Karl, Holger id: '126' last_name: Karl citation: ama: 'Schneider SB, Jürgens M, Karl H. Divide and Conquer: Hierarchical Network and Service Coordination. In: IFIP/IEEE International Symposium on Integrated Network Management (IM). IFIP/IEEE; 2021.' apa: 'Schneider, S. B., Jürgens, M., & Karl, H. (2021). Divide and Conquer: Hierarchical Network and Service Coordination. In IFIP/IEEE International Symposium on Integrated Network Management (IM). Bordeaux, France: IFIP/IEEE.' bibtex: '@inproceedings{Schneider_Jürgens_Karl_2021, title={Divide and Conquer: Hierarchical Network and Service Coordination}, booktitle={IFIP/IEEE International Symposium on Integrated Network Management (IM)}, publisher={IFIP/IEEE}, author={Schneider, Stefan Balthasar and Jürgens, Mirko and Karl, Holger}, year={2021} }' chicago: 'Schneider, Stefan Balthasar, Mirko Jürgens, and Holger Karl. “Divide and Conquer: Hierarchical Network and Service Coordination.” In IFIP/IEEE International Symposium on Integrated Network Management (IM). IFIP/IEEE, 2021.' ieee: 'S. B. Schneider, M. Jürgens, and H. Karl, “Divide and Conquer: Hierarchical Network and Service Coordination,” in IFIP/IEEE International Symposium on Integrated Network Management (IM), Bordeaux, France, 2021.' mla: 'Schneider, Stefan Balthasar, et al. “Divide and Conquer: Hierarchical Network and Service Coordination.” IFIP/IEEE International Symposium on Integrated Network Management (IM), IFIP/IEEE, 2021.' short: 'S.B. Schneider, M. Jürgens, H. Karl, in: IFIP/IEEE International Symposium on Integrated Network Management (IM), IFIP/IEEE, 2021.' conference: location: Bordeaux, France name: IFIP/IEEE International Symposium on Integrated Network Management (IM) date_created: 2020-12-11T08:39:47Z date_updated: 2022-01-06T06:54:32Z ddc: - '006' department: - _id: '75' file: - access_level: open_access content_type: application/pdf creator: stschn date_created: 2020-12-11T08:37:37Z date_updated: 2020-12-11T08:37:37Z file_id: '20694' file_name: preprint_with_header.pdf file_size: 7979772 relation: main_file title: 'Divide and Conquer: Hierarchical Network and Service Coordination' file_date_updated: 2020-12-11T08:37:37Z has_accepted_license: '1' keyword: - network management - service management - coordination - hierarchical - scalability - nfv language: - iso: eng oa: '1' project: - _id: '1' name: SFB 901 - _id: '4' name: SFB 901 - Project Area C - _id: '16' name: SFB 901 - Subproject C4 publication: IFIP/IEEE International Symposium on Integrated Network Management (IM) publisher: IFIP/IEEE quality_controlled: '1' status: public title: 'Divide and Conquer: Hierarchical Network and Service Coordination' type: conference user_id: '35343' year: '2021' ... --- _id: '21808' abstract: - lang: eng text: "Modern services consist of interconnected components,e.g., microservices in a service mesh or machine learning functions in a pipeline. These services can scale and run across multiple network nodes on demand. To process incoming traffic, service components have to be instantiated and traffic assigned to these instances, taking capacities, changing demands, and Quality of Service (QoS) requirements into account. This challenge is usually solved with custom approaches designed by experts. While this typically works well for the considered scenario, the models often rely on unrealistic assumptions or on knowledge that is not available in practice (e.g., a priori knowledge).\r\n\r\nWe propose DeepCoord, a novel deep reinforcement learning approach that learns how to best coordinate services and is geared towards realistic assumptions. It interacts with the network and relies on available, possibly delayed monitoring information. Rather than defining a complex model or an algorithm on how to achieve an objective, our model-free approach adapts to various objectives and traffic patterns. An agent is trained offline without expert knowledge and then applied online with minimal overhead. Compared to a state-of-the-art heuristic, DeepCoord significantly improves flow throughput (up to 76%) and overall network utility (more than 2x) on realworld network topologies and traffic traces. It also supports optimizing multiple, possibly competing objectives, learns to respect QoS requirements, generalizes to scenarios with unseen, stochastic traffic, and scales to large real-world networks. For reproducibility and reuse, our code is publicly available." article_type: original author: - first_name: Stefan Balthasar full_name: Schneider, Stefan Balthasar id: '35343' last_name: Schneider orcid: 0000-0001-8210-4011 - first_name: Ramin full_name: Khalili, Ramin last_name: Khalili - first_name: Adnan full_name: Manzoor, Adnan last_name: Manzoor - first_name: Haydar full_name: Qarawlus, Haydar last_name: Qarawlus - first_name: Rafael full_name: Schellenberg, Rafael last_name: Schellenberg - first_name: Holger full_name: Karl, Holger id: '126' last_name: Karl - first_name: Artur full_name: Hecker, Artur last_name: Hecker citation: ama: Schneider SB, Khalili R, Manzoor A, et al. Self-Learning Multi-Objective Service Coordination Using Deep Reinforcement Learning. Transactions on Network and Service Management. 2021. doi:10.1109/TNSM.2021.3076503 apa: Schneider, S. B., Khalili, R., Manzoor, A., Qarawlus, H., Schellenberg, R., Karl, H., & Hecker, A. (2021). Self-Learning Multi-Objective Service Coordination Using Deep Reinforcement Learning. Transactions on Network and Service Management. https://doi.org/10.1109/TNSM.2021.3076503 bibtex: '@article{Schneider_Khalili_Manzoor_Qarawlus_Schellenberg_Karl_Hecker_2021, title={Self-Learning Multi-Objective Service Coordination Using Deep Reinforcement Learning}, DOI={10.1109/TNSM.2021.3076503}, journal={Transactions on Network and Service Management}, publisher={IEEE}, author={Schneider, Stefan Balthasar and Khalili, Ramin and Manzoor, Adnan and Qarawlus, Haydar and Schellenberg, Rafael and Karl, Holger and Hecker, Artur}, year={2021} }' chicago: Schneider, Stefan Balthasar, Ramin Khalili, Adnan Manzoor, Haydar Qarawlus, Rafael Schellenberg, Holger Karl, and Artur Hecker. “Self-Learning Multi-Objective Service Coordination Using Deep Reinforcement Learning.” Transactions on Network and Service Management, 2021. https://doi.org/10.1109/TNSM.2021.3076503. ieee: S. B. Schneider et al., “Self-Learning Multi-Objective Service Coordination Using Deep Reinforcement Learning,” Transactions on Network and Service Management, 2021. mla: Schneider, Stefan Balthasar, et al. “Self-Learning Multi-Objective Service Coordination Using Deep Reinforcement Learning.” Transactions on Network and Service Management, IEEE, 2021, doi:10.1109/TNSM.2021.3076503. short: S.B. Schneider, R. Khalili, A. Manzoor, H. Qarawlus, R. Schellenberg, H. Karl, A. Hecker, Transactions on Network and Service Management (2021). date_created: 2021-04-27T08:04:16Z date_updated: 2022-01-06T06:55:15Z ddc: - '000' department: - _id: '75' doi: 10.1109/TNSM.2021.3076503 file: - access_level: open_access content_type: application/pdf creator: stschn date_created: 2021-04-27T08:01:26Z date_updated: 2021-04-27T08:01:26Z description: Author version of the accepted paper file_id: '21809' file_name: ris-accepted-version.pdf file_size: 4172270 relation: main_file file_date_updated: 2021-04-27T08:01:26Z has_accepted_license: '1' keyword: - network management - service management - coordination - reinforcement learning - self-learning - self-adaptation - multi-objective language: - iso: eng oa: '1' project: - _id: '1' name: SFB 901 - _id: '4' name: SFB 901 - Project Area C - _id: '16' name: SFB 901 - Subproject C4 publication: Transactions on Network and Service Management publisher: IEEE status: public title: Self-Learning Multi-Objective Service Coordination Using Deep Reinforcement Learning type: journal_article user_id: '35343' year: '2021' ... --- _id: '17860' abstract: - lang: eng text: "Purpose\r\nThe purpose of this paper is to identify strategic options and challenges that arise when an industrial firm moves from providing smart service toward providing a platform.\r\n\r\nDesign/methodology/approach\r\nThis conceptual study takes on a multidisciplinary research perspective that integrates concepts, theories and insights from service management and marketing, information systems and platform economics.\r\n\r\nFindings\r\nThe paper outlines three platform types – smart data platform, smart product platform and matching platform – as strategic options for firms that wish to evolve from smart service providers to platform providers.\r\n\r\nResearch limitations/implications\r\nInvestigating smart service platforms calls for launching interdisciplinary research initiatives. Promising research avenues are outlined to span boundaries that separate different research disciplines today.\r\n\r\nPractical implications\r\nManaging a successful transition from providing smart service toward providing a platform requires making significant investments in IT, platform-related capabilities and skills, as well as implement new approaches toward relationship management and brand-building.\r\n\r\nOriginality/value\r\nThe findings described in this paper are valuable to researchers in multiple disciplines seeking to develop and to justify theory related to platforms in industrial scenarios." article_type: original author: - first_name: Daniel full_name: Beverungen, Daniel id: '59677' last_name: Beverungen - first_name: Dennis full_name: Kundisch, Dennis id: '21117' last_name: Kundisch - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Beverungen D, Kundisch D, Wünderlich N. Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management. 2021;32(4):507-532. doi:10.1108/JOSM-03-2020-0066' apa: 'Beverungen, D., Kundisch, D., & Wünderlich, N. (2021). Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management, 32(4), 507–532. https://doi.org/10.1108/JOSM-03-2020-0066' bibtex: '@article{Beverungen_Kundisch_Wünderlich_2021, title={Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers}, volume={32}, DOI={10.1108/JOSM-03-2020-0066}, number={4}, journal={Journal of Service Management}, publisher={Emerald Insight}, author={Beverungen, Daniel and Kundisch, Dennis and Wünderlich, Nancy}, year={2021}, pages={507–532} }' chicago: 'Beverungen, Daniel, Dennis Kundisch, and Nancy Wünderlich. “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers.” Journal of Service Management 32, no. 4 (2021): 507–32. https://doi.org/10.1108/JOSM-03-2020-0066.' ieee: 'D. Beverungen, D. Kundisch, and N. Wünderlich, “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers,” Journal of Service Management, vol. 32, no. 4, pp. 507–532, 2021, doi: 10.1108/JOSM-03-2020-0066.' mla: 'Beverungen, Daniel, et al. “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers.” Journal of Service Management, vol. 32, no. 4, Emerald Insight, 2021, pp. 507–32, doi:10.1108/JOSM-03-2020-0066.' short: D. Beverungen, D. Kundisch, N. Wünderlich, Journal of Service Management 32 (2021) 507–532. date_created: 2020-08-12T12:12:36Z date_updated: 2024-04-18T12:46:37Z ddc: - '380' department: - _id: '276' - _id: '181' doi: 10.1108/JOSM-03-2020-0066 intvolume: ' 32' issue: '4' keyword: - Smart service - Platform - Interdisciplinary research - Manufacturing company - Smart service provider - Platform economics - Information systems - Multi-sided markets - Business-to-business (B2B) markets language: - iso: eng page: 507-532 project: - _id: '1' grant_number: '160364472' name: SFB 901 - _id: '4' name: SFB 901 - Project Area C - _id: '17' name: SFB 901 - Subproject C5 publication: Journal of Service Management publication_identifier: issn: - 507-532 publication_status: published publisher: Emerald Insight quality_controlled: '1' status: public title: 'Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers' type: journal_article user_id: '59677' volume: 32 year: '2021' ... --- _id: '23379' abstract: - lang: ger text: 'Mit der zunehmenden Bedeutung von digitalen Lösungen und innovativen Dienstleistungen geht eine signifikante Transformation des produzierenden Gewerbes einher. Die Digitalisierung führt zu intelligenten Produkten, die Daten generieren und über das Internet austauschen. Auf Basis dieser Daten können Produkthersteller gänzlich neue digitale Dienstleistungen anbieten, sogenannte Smart Services. Ihre erfolgreiche Umsetzung ist essentiell, um in der Wettbewerbsarena der Zukunft bestehen zu können. Die Gestaltung eines Smart Service-Geschäfts ist jedoch nicht trivial. Ziel der vorliegenden Arbeit ist eine Systematik zur Entwicklung von Smart Service-Strategien im produzierenden Gewerbe. Die Systematik besteht aus drei Bestandteilen: der Erste ist die Konzeption von Smart Service-Strategien im Sinne eines Referenzmodells. Sie definiert die auszugestaltenden Aspekte. Der Zweite ist das Gestaltungswissen. Es werden Normstrategien und Funktionalitäten im Kontext von Smart Services für die Strategieentwicklung bereitgestellt. Die Strategieentwicklung wird im dritten Bestandteil adressiert, einer Methode bestehend aus einem Vorgehensmodell und unterstützenden Hilfsmitteln. Das Vorgehensmodell orchestriert den Einsatz der Hilfsmittel und des Gestaltungswissens. Resultat ist eine Smart Service-Strategie, die die Vision für das Smart Service-Geschäft sowie den Weg zu deren Realisierung darstellt. Die Systematik wurde anhand eines Unternehmens des Sondermaschinenbaus erfolgreich validiert.' - lang: eng text: 'The increasing importance of digital solutions and innovative services is accompanied by a significant transformation of manufacturing. Digitalization leads to intelligent products that generate data and exchange them via the internet. Based on these data, product manufacturers can offer completely new digital services, so-called smart services. Their successful implementation is essential in order to survive in the competitive arena of the future. However, the design of a smart service-business is not trivial.The goal of this dissertation is a procedure for the development of smart service-strategies in manufacturing. It consists of three components: the first one is the conceptualization of smart service-strategies in the sense of a reference model. It defines the aspects to be determined during strategy development. The second component is design knowledge. It provides standard strategies and functionalities in the context of smart services for the development of the strategy. This is done using the third component, a method consisting of a process model and corresponding tools. The process model orchestrates the use of the tools and the design knowledge. The result is a smart service-strategy, which includes the vision for the smart service-business and the way to its realization. The procedure was successfully validated by means of a company in the field of special-purpose machine construction.' author: - first_name: Christian full_name: Koldewey, Christian id: '43136' last_name: Koldewey orcid: https://orcid.org/0000-0001-7992-6399 citation: ama: Koldewey C. Systematik zur Entwicklung von Smart Service-Strategien im produzierenden Gewerbe. Vol 399.; 2021:4, 217, A-41. doi:10.17619/UNIPB/1-1167 apa: Koldewey, C. (2021). Systematik zur Entwicklung von Smart Service-Strategien im produzierenden Gewerbe (Vol. 399, pp. 4, 217, A-41). https://doi.org/10.17619/UNIPB/1-1167 bibtex: '@book{Koldewey_2021, place={Paderborn}, series={Verlagsschriftenreihe des Heinz Nixdorf Instituts}, title={Systematik zur Entwicklung von Smart Service-Strategien im produzierenden Gewerbe}, volume={399}, DOI={10.17619/UNIPB/1-1167}, author={Koldewey, Christian}, year={2021}, pages={4, 217, A-41}, collection={Verlagsschriftenreihe des Heinz Nixdorf Instituts} }' chicago: Koldewey, Christian. Systematik zur Entwicklung von Smart Service-Strategien im produzierenden Gewerbe. Vol. 399. Verlagsschriftenreihe des Heinz Nixdorf Instituts. Paderborn, 2021. https://doi.org/10.17619/UNIPB/1-1167. ieee: C. Koldewey, Systematik zur Entwicklung von Smart Service-Strategien im produzierenden Gewerbe, vol. 399. Paderborn, 2021, pp. 4, 217, A-41. mla: Koldewey, Christian. Systematik zur Entwicklung von Smart Service-Strategien im produzierenden Gewerbe. 2021, pp. 4, 217, A-41, doi:10.17619/UNIPB/1-1167. short: C. Koldewey, Systematik zur Entwicklung von Smart Service-Strategien im produzierenden Gewerbe, Paderborn, 2021. date_created: 2021-08-09T15:45:09Z date_updated: 2024-07-12T12:05:50Z ddc: - '650' department: - _id: '563' - _id: '26' doi: 10.17619/UNIPB/1-1167 file: - access_level: closed content_type: application/pdf creator: koldewey date_created: 2021-08-20T18:35:06Z date_updated: 2021-08-20T18:35:06Z file_id: '23461' file_name: Dissertation_Christian_Koldewey(1).pdf file_size: 47059853 relation: main_file success: 1 file_date_updated: 2021-08-20T18:35:06Z has_accepted_license: '1' intvolume: ' 399' jel: - O32 keyword: - Smart Service - Strategie language: - iso: ger page: 4, 217, A-41 place: Paderborn publication_identifier: isbn: - 978-3-947647-18-7 publication_status: epub_ahead series_title: Verlagsschriftenreihe des Heinz Nixdorf Instituts status: public supervisor: - first_name: Jürgen full_name: Gausemeier, Jürgen last_name: Gausemeier - first_name: Rainer full_name: Stark, Rainer last_name: Stark title: Systematik zur Entwicklung von Smart Service-Strategien im produzierenden Gewerbe type: dissertation user_id: '1112' volume: 399 year: '2021' ... --- _id: '37274' abstract: - lang: eng text: How are activation programs for the young unemployed implemented? How do street-level bureaucrats deal with competing rationalities and demands for action? Transition policies increasingly aim at promoting self-regulation and constructing employable subjects. Stephan Dahmen explores the practical regulation of biographical transitions in activation programs for the young unemployed by focusing on the interactive accomplishment of activation work. The study reveals how the critical tensions of activation policies are continually re-interpreted and adapted to local contingencies and describes the various organisational technologies used for creating employable subjects. author: - first_name: Stephan full_name: Dahmen, Stephan id: '95659' last_name: Dahmen citation: ama: Dahmen S. Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press; 2021. doi:10.14361/9783839457061 apa: Dahmen, S. (2021). Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press. https://doi.org/10.14361/9783839457061 bibtex: '@book{Dahmen_2021, title={Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action}, DOI={10.14361/9783839457061}, publisher={Bielefeld University Press}, author={Dahmen, Stephan}, year={2021} }' chicago: Dahmen, Stephan. Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press, 2021. https://doi.org/10.14361/9783839457061. ieee: S. Dahmen, Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press, 2021. mla: Dahmen, Stephan. Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press, 2021, doi:10.14361/9783839457061. short: S. Dahmen, Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action, Bielefeld University Press, 2021. date_created: 2023-01-18T10:18:09Z date_updated: 2023-01-18T10:18:54Z department: - _id: '723' - _id: '724' - _id: '36' doi: 10.14361/9783839457061 keyword: - Youth - Welfare State - Transitions - Human Service Organizations - Institutional Ethnography - Activation - Sociology of Conventions - Work - Education - Educational Research - Sociology of Education - Social Pedagogy - History of Education - Bielefeld University Press language: - iso: eng page: '312' publisher: Bielefeld University Press status: public title: Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action type: book user_id: '48187' year: '2021' ... --- _id: '37273' abstract: - lang: eng text: How are activation programs for the young unemployed implemented? How do street-level bureaucrats deal with competing rationalities and demands for action? Transition policies increasingly aim at promoting self-regulation and constructing employable subjects. Stephan Dahmen explores the practical regulation of biographical transitions in activation programs for the young unemployed by focusing on the interactive accomplishment of activation work. The study reveals how the critical tensions of activation policies are continually re-interpreted and adapted to local contingencies and describes the various organisational technologies used for creating employable subjects. author: - first_name: Stephan full_name: Dahmen, Stephan last_name: Dahmen citation: ama: Dahmen S. Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press; 2021. doi:10.14361/9783839457061 apa: Dahmen, S. (2021). Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press. https://doi.org/10.14361/9783839457061 bibtex: '@book{Dahmen_2021, title={Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action}, DOI={10.14361/9783839457061}, publisher={Bielefeld University Press}, author={Dahmen, Stephan}, year={2021} }' chicago: Dahmen, Stephan. Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press, 2021. https://doi.org/10.14361/9783839457061. ieee: S. Dahmen, Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press, 2021. mla: Dahmen, Stephan. Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action. Bielefeld University Press, 2021, doi:10.14361/9783839457061. short: S. Dahmen, Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action, Bielefeld University Press, 2021. date_created: 2023-01-18T10:14:30Z date_updated: 2023-01-18T10:16:56Z department: - _id: '723' - _id: '724' doi: 10.14361/9783839457061 keyword: - Youth - Welfare State - Transitions - Human Service Organizations - Institutional Ethnography - Activation - Sociology of Conventions - Work - Education - Educational Research - Sociology of Education - Social Pedagogy - History of Education - Bielefeld University Press language: - iso: eng page: '312' publisher: Bielefeld University Press status: public title: Regulating Transitions from School to Work. An Institutional Ethnography of Activation Work in Action type: book user_id: '48187' year: '2021' ...