---
_id: '19607'
abstract:
- lang: eng
text: "Modern services consist of modular, interconnected\r\ncomponents, e.g., microservices
forming a service mesh. To\r\ndynamically adjust to ever-changing service demands,
service\r\ncomponents have to be instantiated on nodes across the network.\r\nIncoming
flows requesting a service then need to be routed\r\nthrough the deployed instances
while considering node and link\r\ncapacities. Ultimately, the goal is to maximize
the successfully\r\nserved flows and Quality of Service (QoS) through online service\r\ncoordination.
Current approaches for service coordination are\r\nusually centralized, assuming
up-to-date global knowledge and\r\nmaking global decisions for all nodes in the
network. Such global\r\nknowledge and centralized decisions are not realistic
in practical\r\nlarge-scale networks.\r\n\r\nTo solve this problem, we propose
two algorithms for fully\r\ndistributed service coordination. The proposed algorithms
can be\r\nexecuted individually at each node in parallel and require only\r\nvery
limited global knowledge. We compare and evaluate both\r\nalgorithms with a state-of-the-art
centralized approach in extensive\r\nsimulations on a large-scale, real-world
network topology.\r\nOur results indicate that the two algorithms can compete
with\r\ncentralized approaches in terms of solution quality but require\r\nless
global knowledge and are magnitudes faster (more than\r\n100x)."
author:
- first_name: Stefan Balthasar
full_name: Schneider, Stefan Balthasar
id: '35343'
last_name: Schneider
orcid: 0000-0001-8210-4011
- first_name: Lars Dietrich
full_name: Klenner, Lars Dietrich
last_name: Klenner
- first_name: Holger
full_name: Karl, Holger
id: '126'
last_name: Karl
citation:
ama: 'Schneider SB, Klenner LD, Karl H. Every Node for Itself: Fully Distributed
Service Coordination. In: IEEE International Conference on Network and Service
Management (CNSM). IEEE; 2020.'
apa: 'Schneider, S. B., Klenner, L. D., & Karl, H. (2020). Every Node for Itself:
Fully Distributed Service Coordination. In IEEE International Conference on
Network and Service Management (CNSM). IEEE.'
bibtex: '@inproceedings{Schneider_Klenner_Karl_2020, title={Every Node for Itself:
Fully Distributed Service Coordination}, booktitle={IEEE International Conference
on Network and Service Management (CNSM)}, publisher={IEEE}, author={Schneider,
Stefan Balthasar and Klenner, Lars Dietrich and Karl, Holger}, year={2020} }'
chicago: 'Schneider, Stefan Balthasar, Lars Dietrich Klenner, and Holger Karl. “Every
Node for Itself: Fully Distributed Service Coordination.” In IEEE International
Conference on Network and Service Management (CNSM). IEEE, 2020.'
ieee: 'S. B. Schneider, L. D. Klenner, and H. Karl, “Every Node for Itself: Fully
Distributed Service Coordination,” in IEEE International Conference on Network
and Service Management (CNSM), 2020.'
mla: 'Schneider, Stefan Balthasar, et al. “Every Node for Itself: Fully Distributed
Service Coordination.” IEEE International Conference on Network and Service
Management (CNSM), IEEE, 2020.'
short: 'S.B. Schneider, L.D. Klenner, H. Karl, in: IEEE International Conference
on Network and Service Management (CNSM), IEEE, 2020.'
date_created: 2020-09-22T06:23:40Z
date_updated: 2022-01-06T06:54:08Z
ddc:
- '006'
department:
- _id: '75'
file:
- access_level: open_access
content_type: application/pdf
creator: stschn
date_created: 2020-09-22T06:25:57Z
date_updated: 2020-09-22T06:36:25Z
file_id: '19608'
file_name: ris_with_copyright.pdf
file_size: 500948
relation: main_file
file_date_updated: 2020-09-22T06:36:25Z
has_accepted_license: '1'
keyword:
- distributed management
- service coordination
- network coordination
- nfv
- softwarization
- orchestration
language:
- iso: eng
oa: '1'
project:
- _id: '1'
name: SFB 901
- _id: '4'
name: SFB 901 - Project Area C
- _id: '16'
name: SFB 901 - Subproject C4
publication: IEEE International Conference on Network and Service Management (CNSM)
publisher: IEEE
status: public
title: 'Every Node for Itself: Fully Distributed Service Coordination'
type: conference
user_id: '35343'
year: '2020'
...
---
_id: '19609'
abstract:
- lang: eng
text: "Modern services comprise interconnected components,\r\ne.g., microservices
in a service mesh, that can scale and\r\nrun on multiple nodes across the network
on demand. To process\r\nincoming traffic, service components have to be instantiated
and\r\ntraffic assigned to these instances, taking capacities and changing\r\ndemands
into account. This challenge is usually solved with\r\ncustom approaches designed
by experts. While this typically\r\nworks well for the considered scenario, the
models often rely\r\non unrealistic assumptions or on knowledge that is not available\r\nin
practice (e.g., a priori knowledge).\r\n\r\nWe propose a novel deep reinforcement
learning approach that\r\nlearns how to best coordinate services and is geared
towards\r\nrealistic assumptions. It interacts with the network and relies on\r\navailable,
possibly delayed monitoring information. Rather than\r\ndefining a complex model
or an algorithm how to achieve an\r\nobjective, our model-free approach adapts
to various objectives\r\nand traffic patterns. An agent is trained offline without
expert\r\nknowledge and then applied online with minimal overhead. Compared\r\nto
a state-of-the-art heuristic, it significantly improves flow\r\nthroughput and
overall network utility on real-world network\r\ntopologies and traffic traces.
It also learns to optimize different\r\nobjectives, generalizes to scenarios with
unseen, stochastic traffic\r\npatterns, and scales to large real-world networks."
author:
- first_name: Stefan Balthasar
full_name: Schneider, Stefan Balthasar
id: '35343'
last_name: Schneider
orcid: 0000-0001-8210-4011
- first_name: Adnan
full_name: Manzoor, Adnan
last_name: Manzoor
- first_name: Haydar
full_name: Qarawlus, Haydar
last_name: Qarawlus
- first_name: Rafael
full_name: Schellenberg, Rafael
last_name: Schellenberg
- first_name: Holger
full_name: Karl, Holger
id: '126'
last_name: Karl
- first_name: Ramin
full_name: Khalili, Ramin
last_name: Khalili
- first_name: Artur
full_name: Hecker, Artur
last_name: Hecker
citation:
ama: 'Schneider SB, Manzoor A, Qarawlus H, et al. Self-Driving Network and Service
Coordination Using Deep Reinforcement Learning. In: IEEE International Conference
on Network and Service Management (CNSM). IEEE; 2020.'
apa: Schneider, S. B., Manzoor, A., Qarawlus, H., Schellenberg, R., Karl, H., Khalili,
R., & Hecker, A. (2020). Self-Driving Network and Service Coordination Using
Deep Reinforcement Learning. In IEEE International Conference on Network and
Service Management (CNSM). IEEE.
bibtex: '@inproceedings{Schneider_Manzoor_Qarawlus_Schellenberg_Karl_Khalili_Hecker_2020,
title={Self-Driving Network and Service Coordination Using Deep Reinforcement
Learning}, booktitle={IEEE International Conference on Network and Service Management
(CNSM)}, publisher={IEEE}, author={Schneider, Stefan Balthasar and Manzoor, Adnan
and Qarawlus, Haydar and Schellenberg, Rafael and Karl, Holger and Khalili, Ramin
and Hecker, Artur}, year={2020} }'
chicago: Schneider, Stefan Balthasar, Adnan Manzoor, Haydar Qarawlus, Rafael Schellenberg,
Holger Karl, Ramin Khalili, and Artur Hecker. “Self-Driving Network and Service
Coordination Using Deep Reinforcement Learning.” In IEEE International Conference
on Network and Service Management (CNSM). IEEE, 2020.
ieee: S. B. Schneider et al., “Self-Driving Network and Service Coordination
Using Deep Reinforcement Learning,” in IEEE International Conference on Network
and Service Management (CNSM), 2020.
mla: Schneider, Stefan Balthasar, et al. “Self-Driving Network and Service Coordination
Using Deep Reinforcement Learning.” IEEE International Conference on Network
and Service Management (CNSM), IEEE, 2020.
short: 'S.B. Schneider, A. Manzoor, H. Qarawlus, R. Schellenberg, H. Karl, R. Khalili,
A. Hecker, in: IEEE International Conference on Network and Service Management
(CNSM), IEEE, 2020.'
date_created: 2020-09-22T06:28:22Z
date_updated: 2022-01-06T06:54:08Z
ddc:
- '006'
department:
- _id: '75'
file:
- access_level: open_access
content_type: application/pdf
creator: stschn
date_created: 2020-09-22T06:29:16Z
date_updated: 2020-09-22T06:36:00Z
file_id: '19610'
file_name: ris_with_copyright.pdf
file_size: 642999
relation: main_file
file_date_updated: 2020-09-22T06:36:00Z
has_accepted_license: '1'
keyword:
- self-driving networks
- self-learning
- network coordination
- service coordination
- reinforcement learning
- deep learning
- nfv
language:
- iso: eng
oa: '1'
project:
- _id: '1'
name: SFB 901
- _id: '4'
name: SFB 901 - Project Area C
- _id: '16'
name: SFB 901 - Subproject C4
publication: IEEE International Conference on Network and Service Management (CNSM)
publisher: IEEE
status: public
title: Self-Driving Network and Service Coordination Using Deep Reinforcement Learning
type: conference
user_id: '35343'
year: '2020'
...
---
_id: '20363'
abstract:
- lang: ger
text: Die Verfügbarkeit von Daten aus dem Betrieb hat durch die Einführung von vernetzten
intelligenten Fertigungssystemen (cyber-physische Systeme) stark zugenommen. Hieraus
eröffnen sich Erfolg versprechende Möglichkeiten für Smart Services und damit
verbundene neue Geschäftsfelder. Voraussetzung für den Eintritt in ein neues Geschäft
mit Smart Services ist eine fundierte Geschäftsstrategie. Wir zeigen die zentralen
Gestaltungsfelder von Smart Service-Strategien auf und erläutern, wie sechs von
uns ermittelte Normstrategien bei der Formulierung einer attraktiven Strategie
helfen können.
article_type: original
author:
- first_name: Christian
full_name: Koldewey, Christian
id: '43136'
last_name: Koldewey
orcid: https://orcid.org/0000-0001-7992-6399
- first_name: Maximilian
full_name: Frank, Maximilian
last_name: Frank
- first_name: Jürgen
full_name: Gausemeier, Jürgen
last_name: Gausemeier
- first_name: Alexander
full_name: Bäsecke, Alexander
last_name: Bäsecke
- first_name: Jannik
full_name: Reinhold, Jannik
id: '33669'
last_name: Reinhold
- first_name: Roman
full_name: Dumitrescu, Roman
id: '16190'
last_name: Dumitrescu
citation:
ama: Koldewey C, Frank M, Gausemeier J, Bäsecke A, Reinhold J, Dumitrescu R. Systematische
Entwicklung von Normstrategien für Smart Services. ZWF Zeitschrift für wirtschaftliche
Fabrikplanung. 2020;115(7-8):524-528. doi:10.3139/104.112297
apa: Koldewey, C., Frank, M., Gausemeier, J., Bäsecke, A., Reinhold, J., & Dumitrescu,
R. (2020). Systematische Entwicklung von Normstrategien für Smart Services. ZWF
Zeitschrift für wirtschaftliche Fabrikplanung, 115(7–8), 524–528. https://doi.org/10.3139/104.112297
bibtex: '@article{Koldewey_Frank_Gausemeier_Bäsecke_Reinhold_Dumitrescu_2020, title={Systematische
Entwicklung von Normstrategien für Smart Services}, volume={115}, DOI={10.3139/104.112297},
number={7–8}, journal={ZWF Zeitschrift für wirtschaftliche Fabrikplanung}, publisher={Hanser},
author={Koldewey, Christian and Frank, Maximilian and Gausemeier, Jürgen and Bäsecke,
Alexander and Reinhold, Jannik and Dumitrescu, Roman}, year={2020}, pages={524–528}
}'
chicago: 'Koldewey, Christian, Maximilian Frank, Jürgen Gausemeier, Alexander Bäsecke,
Jannik Reinhold, and Roman Dumitrescu. “Systematische Entwicklung von Normstrategien
für Smart Services.” ZWF Zeitschrift für wirtschaftliche Fabrikplanung
115, no. 7–8 (2020): 524–28. https://doi.org/10.3139/104.112297.'
ieee: C. Koldewey, M. Frank, J. Gausemeier, A. Bäsecke, J. Reinhold, and R. Dumitrescu,
“Systematische Entwicklung von Normstrategien für Smart Services,” ZWF Zeitschrift
für wirtschaftliche Fabrikplanung, vol. 115, no. 7–8, pp. 524–528, 2020.
mla: Koldewey, Christian, et al. “Systematische Entwicklung von Normstrategien für
Smart Services.” ZWF Zeitschrift für wirtschaftliche Fabrikplanung, vol.
115, no. 7–8, Hanser, 2020, pp. 524–28, doi:10.3139/104.112297.
short: C. Koldewey, M. Frank, J. Gausemeier, A. Bäsecke, J. Reinhold, R. Dumitrescu,
ZWF Zeitschrift für wirtschaftliche Fabrikplanung 115 (2020) 524–528.
date_created: 2020-11-16T12:29:33Z
date_updated: 2022-01-06T06:54:26Z
department:
- _id: '563'
doi: 10.3139/104.112297
intvolume: ' 115'
issue: 7-8
keyword:
- Smart Service
- Digitalisierung
- Industrie 4.0
language:
- iso: ger
page: 524-528
publication: ZWF Zeitschrift für wirtschaftliche Fabrikplanung
publication_status: published
publisher: Hanser
quality_controlled: '1'
status: public
title: Systematische Entwicklung von Normstrategien für Smart Services
type: journal_article
user_id: '43136'
volume: 115
year: '2020'
...
---
_id: '20365'
abstract:
- lang: eng
text: 'Today’s manufacturing industry is confronted with fundamental changes in
value creation. The tension between the two megatrends of digitization and servitization
leads to new hybrid market offerings, so-called smart services. Corresponding
business models and value networks fundamentally differ from traditional ones.
Developing smart services requires an advanced management of business models and
new competences in young disciplines, while their provision requires new internal
and external organizational structures or processes. To strengthen their competitive
position, manufacturing companies need to extend their business model portfolios
and adapt their value networks. However, the highly complex transformation of
value creation especially challenges small and medium-sized companies due to limited
competences and resources. They must consider opening their boundaries and collaborating
with partners. In this chapter, we introduce a basic framework for designing smart
services and present a methodology for the planning of a smart service business
integrating external partners. The methodology is structured into five phases:
Examination of smart service portfolio, analysis of business models and environment,
business model portfolio planning, competence identification and analysis, and
value creation planning. The methodology is explained by an example on cable marker
printers.'
author:
- first_name: Christian
full_name: Koldewey, Christian
id: '43136'
last_name: Koldewey
orcid: https://orcid.org/0000-0001-7992-6399
- first_name: Jannik
full_name: Reinhold, Jannik
id: '33669'
last_name: Reinhold
- first_name: Roman
full_name: Dumitrescu, Roman
id: '16190'
last_name: Dumitrescu
citation:
ama: 'Koldewey C, Reinhold J, Dumitrescu R. Planning a Smart Service Business Integrating
External Partners. In: Barlatier P-J, Mention A-L, eds. Managing Digital Open
Innovation. Vol Volume 5. Open Innovation: Bridging Theory and Practice. World
Scientific Publishing Company; 2020:255-298. doi:10.1142/9789811219238_0010'
apa: Koldewey, C., Reinhold, J., & Dumitrescu, R. (2020). Planning a Smart Service
Business Integrating External Partners. In P.-J. Barlatier & A.-L. Mention
(Eds.), Managing Digital Open Innovation (Vol. Volume 5, pp. 255–298).
World Scientific Publishing Company. https://doi.org/10.1142/9789811219238_0010
bibtex: '@inbook{Koldewey_Reinhold_Dumitrescu_2020, series={Open Innovation: Bridging
Theory and Practice}, title={Planning a Smart Service Business Integrating External
Partners}, volume={Volume 5}, DOI={10.1142/9789811219238_0010},
booktitle={Managing Digital Open Innovation}, publisher={World Scientific Publishing
Company}, author={Koldewey, Christian and Reinhold, Jannik and Dumitrescu, Roman},
editor={Barlatier, Pierre-Jean and Mention, Anne-LaureEditors}, year={2020}, pages={255–298},
collection={Open Innovation: Bridging Theory and Practice} }'
chicago: 'Koldewey, Christian, Jannik Reinhold, and Roman Dumitrescu. “Planning
a Smart Service Business Integrating External Partners.” In Managing Digital
Open Innovation, edited by Pierre-Jean Barlatier and Anne-Laure Mention, Volume
5:255–98. Open Innovation: Bridging Theory and Practice. World Scientific Publishing
Company, 2020. https://doi.org/10.1142/9789811219238_0010.'
ieee: C. Koldewey, J. Reinhold, and R. Dumitrescu, “Planning a Smart Service Business
Integrating External Partners,” in Managing Digital Open Innovation, vol.
Volume 5, P.-J. Barlatier and A.-L. Mention, Eds. World Scientific Publishing
Company, 2020, pp. 255–298.
mla: Koldewey, Christian, et al. “Planning a Smart Service Business Integrating
External Partners.” Managing Digital Open Innovation, edited by Pierre-Jean
Barlatier and Anne-Laure Mention, vol. Volume 5, World Scientific Publishing Company,
2020, pp. 255–98, doi:10.1142/9789811219238_0010.
short: 'C. Koldewey, J. Reinhold, R. Dumitrescu, in: P.-J. Barlatier, A.-L. Mention
(Eds.), Managing Digital Open Innovation, World Scientific Publishing Company,
2020, pp. 255–298.'
date_created: 2020-11-16T12:37:01Z
date_updated: 2022-01-06T06:54:26Z
department:
- _id: '563'
doi: 10.1142/9789811219238_0010
editor:
- first_name: Pierre-Jean
full_name: Barlatier, Pierre-Jean
last_name: Barlatier
- first_name: Anne-Laure
full_name: Mention, Anne-Laure
last_name: Mention
keyword:
- Smart Service
- Digitalisierung
- Industrie 4.0
language:
- iso: eng
page: 255-298
publication: Managing Digital Open Innovation
publication_identifier:
isbn:
- 978-981-121-923-8
publication_status: published
publisher: World Scientific Publishing Company
series_title: 'Open Innovation: Bridging Theory and Practice'
status: public
title: Planning a Smart Service Business Integrating External Partners
type: book_chapter
user_id: '43136'
volume: Volume 5
year: '2020'
...
---
_id: '33299'
abstract:
- lang: eng
text: "The aim of this study was to find out whether teaching how to search for
literature\r\nwould be more beneficial to students and teachers if done online
through short videos\r\nrather than in person during course time. To find out
whether online videos are more\r\nbeneficial, two courses were asked to fill in
questionnaires, one at the beginning and\r\none at the end of the semester. One
of the courses received the input online via videos\r\nand were given an exercise
to put the newly learned skills to use, the other course\r\nserved as a control
group and learned how to search for literature during the course.\r\nThe results
show that while the difference between the two groups is not significant,\r\nthe
videos can still be regarded as being more beneficial than teaching the necessary\r\nskills
during course time."
author:
- first_name: Charlotte Anna
full_name: Hahn, Charlotte Anna
id: '25934'
last_name: Hahn
citation:
ama: Hahn CA. Informationskompetenz durch E-Learning? Durch Lernvideos nach Literatur
suchen. die hochschullehre. 2020;(6).
apa: Hahn, C. A. (2020). Informationskompetenz durch E-Learning? Durch Lernvideos
nach Literatur suchen. die hochschullehre, 6.
bibtex: '@article{Hahn_2020, title={Informationskompetenz durch E-Learning? Durch
Lernvideos nach Literatur suchen}, number={6}, journal={die hochschullehre}, author={Hahn,
Charlotte Anna}, year={2020} }'
chicago: Hahn, Charlotte Anna. “Informationskompetenz durch E-Learning? Durch Lernvideos
nach Literatur suchen.” die hochschullehre, no. 6 (2020).
ieee: C. A. Hahn, “Informationskompetenz durch E-Learning? Durch Lernvideos nach
Literatur suchen,” die hochschullehre, no. 6, 2020.
mla: Hahn, Charlotte Anna. “Informationskompetenz durch E-Learning? Durch Lernvideos
nach Literatur suchen.” die hochschullehre, no. 6, 2020.
short: C.A. Hahn, die hochschullehre (2020).
date_created: 2022-09-08T09:05:30Z
date_updated: 2023-10-13T10:17:31Z
ddc:
- '020'
department:
- _id: '1'
- _id: '384'
file:
- access_level: open_access
content_type: application/pdf
creator: chogg
date_created: 2022-09-08T09:05:22Z
date_updated: 2022-09-08T09:05:22Z
file_id: '33300'
file_name: HSL2012W.pdf
file_size: 318104
relation: main_file
file_date_updated: 2022-09-08T09:05:22Z
has_accepted_license: '1'
issue: '6'
keyword:
- E-Learning
- information competence
- literature
- library
- research
language:
- iso: ger
main_file_link:
- open_access: '1'
url: http://www.hochschullehre.org/wp-content/files/diehochschullehre_2020_Hahn_Informationskompetenz.pdf
oa: '1'
publication: die hochschullehre
publication_identifier:
eissn:
- ISSN 2199-8825
publication_status: published
status: public
title: Informationskompetenz durch E-Learning? Durch Lernvideos nach Literatur suchen
type: journal_article
user_id: '14931'
year: '2020'
...
---
_id: '9708'
abstract:
- lang: eng
text: Increased interconnectedness of multiple actors and digital resources in service
eco-systems offer new opportunities for service innovation. In digitally transforming
eco-systems, organizations need to explore and exploit innovation simultaneously,
which is defined as ambidexterity. However, research on ambidextrous service innovation
is scarce. We provide a systematic literature review based on the concepts of
ambidexterity, offering two contributions. First, research strands are disconnected,
emphasizing either exploration or exploitation of service innovation, despite
an organizations’ need to accelerate innovation cycles of exploring and exploiting
services. Second, a new framework for ambidextrous service innovation is provided,
inspired by the dynamism and generative mechanisms of the ontologically related
concept of organizational routines. The framework adopts the perspective of a
mutually constitutive relationship between exploring new and exploiting current
resources, activities, and knowledge. The findings remedy the scattered literature
through a coherent perspective on service innovation that responds to organizations’
needs and guides future research.
author:
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: 'Wolf V. Ambidexterity in Service Innovation Research: A Systematic Literature
Review. In: Proceedings of the 14th International Conference on Wirtschaftsinformatik.
Siegen, Germany; 2019.'
apa: 'Wolf, V. (2019). Ambidexterity in Service Innovation Research: A Systematic
Literature Review. In Proceedings of the 14th International Conference on Wirtschaftsinformatik.
Siegen, Germany.'
bibtex: '@inproceedings{Wolf_2019, place={Siegen, Germany}, title={Ambidexterity
in Service Innovation Research: A Systematic Literature Review}, booktitle={Proceedings
of the 14th International Conference on Wirtschaftsinformatik}, author={Wolf,
Verena}, year={2019} }'
chicago: 'Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic
Literature Review.” In Proceedings of the 14th International Conference on
Wirtschaftsinformatik. Siegen, Germany, 2019.'
ieee: 'V. Wolf, “Ambidexterity in Service Innovation Research: A Systematic Literature
Review,” in Proceedings of the 14th International Conference on Wirtschaftsinformatik,
Siegen, Germany, 2019.'
mla: 'Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic
Literature Review.” Proceedings of the 14th International Conference on Wirtschaftsinformatik,
2019.'
short: 'V. Wolf, in: Proceedings of the 14th International Conference on Wirtschaftsinformatik,
Siegen, Germany, 2019.'
conference:
location: Siegen, Germany
name: 14th International Conference on Wirtschaftsinformatik
date_created: 2019-05-08T13:39:19Z
date_updated: 2022-01-06T07:04:18Z
department:
- _id: '526'
keyword:
- Exploration
- Exploitation
- Service Innovation
- Organizational Routines
- Ambidexterity
language:
- iso: eng
place: Siegen, Germany
publication: Proceedings of the 14th International Conference on Wirtschaftsinformatik
quality_controlled: '1'
status: public
title: 'Ambidexterity in Service Innovation Research: A Systematic Literature Review'
type: conference
user_id: '23633'
year: '2019'
...
---
_id: '9809'
abstract:
- lang: eng
text: Remarkable advantages of Containers (CNs) over Virtual Machines (VMs) such
as lower overhead and faster startup has gained the attention of Communication
Service Providers (CSPs) as using CNs for providing Virtual Network Functions
(VNFs) can save costs while increasing the service agility. However, as it is
not feasible to realise all types of VNFs in CNs, the coexistence of VMs and CNs
is proposed. To put VMs and CNs together, an orchestration framework that can
chain services across distributed and heterogeneous domains is required. To this
end, we implemented a framework by extending and consolidating state-of-the-art
tools and technologies originated from Network Function Virtualization (NFV),
Software-defined Networking (SDN) and cloud computing environments. This framework
chains services provisioned across Kubernetes and OpenStack domains. During the
demo, we deploy a service consist of CN- and VM-based VNFs to demonstrate different
features provided by our framework.
author:
- first_name: Hadi
full_name: Razzaghi Kouchaksaraei, Hadi
id: '60845'
last_name: Razzaghi Kouchaksaraei
- first_name: Holger
full_name: Karl, Holger
id: '126'
last_name: Karl
citation:
ama: 'Razzaghi Kouchaksaraei H, Karl H. Service Function Chaining Across OpenStack
and Kubernetes Domains. In: 13th ACM International Conference on Distributed
and Event-Based Systems. Darmstadt; 2019. doi:10.1145/3328905.3332505'
apa: Razzaghi Kouchaksaraei, H., & Karl, H. (2019). Service Function Chaining
Across OpenStack and Kubernetes Domains. In 13th ACM International Conference
on Distributed and Event-based Systems. Darmstadt. https://doi.org/10.1145/3328905.3332505
bibtex: '@inproceedings{Razzaghi Kouchaksaraei_Karl_2019, place={Darmstadt}, title={Service
Function Chaining Across OpenStack and Kubernetes Domains}, DOI={10.1145/3328905.3332505},
booktitle={13th ACM International Conference on Distributed and Event-based Systems},
author={Razzaghi Kouchaksaraei, Hadi and Karl, Holger}, year={2019} }'
chicago: Razzaghi Kouchaksaraei, Hadi, and Holger Karl. “Service Function Chaining
Across OpenStack and Kubernetes Domains.” In 13th ACM International Conference
on Distributed and Event-Based Systems. Darmstadt, 2019. https://doi.org/10.1145/3328905.3332505.
ieee: H. Razzaghi Kouchaksaraei and H. Karl, “Service Function Chaining Across OpenStack
and Kubernetes Domains,” in 13th ACM International Conference on Distributed
and Event-based Systems, Darmstadt, 2019.
mla: Razzaghi Kouchaksaraei, Hadi, and Holger Karl. “Service Function Chaining Across
OpenStack and Kubernetes Domains.” 13th ACM International Conference on Distributed
and Event-Based Systems, 2019, doi:10.1145/3328905.3332505.
short: 'H. Razzaghi Kouchaksaraei, H. Karl, in: 13th ACM International Conference
on Distributed and Event-Based Systems, Darmstadt, 2019.'
conference:
end_date: 2019-06-28
location: Darmstadt
name: 13th ACM International Conference on Distributed and Event-based Systems
start_date: 2019-06-24
date_created: 2019-05-14T05:43:57Z
date_updated: 2022-01-06T07:04:21Z
ddc:
- '004'
department:
- _id: '34'
doi: 10.1145/3328905.3332505
file:
- access_level: closed
content_type: application/pdf
creator: ups
date_created: 2019-08-26T09:09:50Z
date_updated: 2019-08-26T09:09:50Z
file_id: '12953'
file_name: p240-Kouchaksaraei.pdf
file_size: 1206037
relation: main_file
file_date_updated: 2019-08-26T09:09:50Z
has_accepted_license: '1'
keyword:
- Network Function Virtualization
- Software-defined Networking
- Cloud Computing
- service orchestration
- OpenStack
- Kubernetes
language:
- iso: eng
place: Darmstadt
project:
- _id: '23'
grant_number: '762057'
name: 5G Programmable Infrastructure Converging disaggregated neTwork and compUte
Resources
- _id: '1'
name: SFB 901
- _id: '4'
name: SFB 901 - Project Area C
- _id: '16'
name: SFB 901 - Subproject C4
publication: 13th ACM International Conference on Distributed and Event-based Systems
publication_status: published
status: public
title: Service Function Chaining Across OpenStack and Kubernetes Domains
type: conference
user_id: '477'
year: '2019'
...
---
_id: '15368'
abstract:
- lang: eng
text: Service Level Agreements are essential tools enabling clients and telco operators
to specify required quality of service. The 5GTANGO NFV platform enables SLAs
through policies and custom service lifecycle management components. This allows
the operator to trigger certain lifecycle management events for a service, and
the network service developer to define how to execute such events (e.g., how
to scale). In this demo we will demonstrate this unique 5GTANGO concept using
an elastic proxy service supported by a high availability SLA enforced through
a range of traffic regimes.
author:
- first_name: Thomas
full_name: Soenen, Thomas
last_name: Soenen
- first_name: Felipe
full_name: Vicens, Felipe
last_name: Vicens
- first_name: José
full_name: Bonnet, José
last_name: Bonnet
- first_name: Carlos
full_name: Parada, Carlos
last_name: Parada
- first_name: Evgenia
full_name: Kapassa, Evgenia
last_name: Kapassa
- first_name: Marious
full_name: Touloupou, Marious
last_name: Touloupou
- first_name: Eleni
full_name: Fotopulou, Eleni
last_name: Fotopulou
- first_name: Anastasios
full_name: Zafeiropoulos, Anastasios
last_name: Zafeiropoulos
- first_name: Ana
full_name: Pol, Ana
last_name: Pol
- first_name: Stavros
full_name: Kolometsos, Stavros
last_name: Kolometsos
- first_name: George
full_name: Xilouris, George
last_name: Xilouris
- first_name: Pol
full_name: Alemany, Pol
last_name: Alemany
- first_name: Ricard
full_name: Vilalta, Ricard
last_name: Vilalta
- first_name: Panos
full_name: Trakadas, Panos
last_name: Trakadas
- first_name: Panos
full_name: Karkazis, Panos
last_name: Karkazis
- first_name: Manuel
full_name: Peuster, Manuel
id: '13271'
last_name: Peuster
- first_name: Wouter
full_name: Tavernier, Wouter
last_name: Tavernier
citation:
ama: 'Soenen T, Vicens F, Bonnet J, et al. SLA-controlled Proxy Service Through
Customisable MANO Supporting Operator Policies. In: 2019 IFIP/IEEE Symposium
on Integrated Network and Service Management (IM). ; 2019:707-708.'
apa: Soenen, T., Vicens, F., Bonnet, J., Parada, C., Kapassa, E., Touloupou, M.,
… Tavernier, W. (2019). SLA-controlled Proxy Service Through Customisable MANO
Supporting Operator Policies. In 2019 IFIP/IEEE Symposium on Integrated Network
and Service Management (IM) (pp. 707–708). Arlington, VA, USA, USA.
bibtex: '@inproceedings{Soenen_Vicens_Bonnet_Parada_Kapassa_Touloupou_Fotopulou_Zafeiropoulos_Pol_Kolometsos_et
al._2019, title={SLA-controlled Proxy Service Through Customisable MANO Supporting
Operator Policies}, booktitle={2019 IFIP/IEEE Symposium on Integrated Network
and Service Management (IM)}, author={Soenen, Thomas and Vicens, Felipe and Bonnet,
José and Parada, Carlos and Kapassa, Evgenia and Touloupou, Marious and Fotopulou,
Eleni and Zafeiropoulos, Anastasios and Pol, Ana and Kolometsos, Stavros and et
al.}, year={2019}, pages={707–708} }'
chicago: Soenen, Thomas, Felipe Vicens, José Bonnet, Carlos Parada, Evgenia Kapassa,
Marious Touloupou, Eleni Fotopulou, et al. “SLA-Controlled Proxy Service Through
Customisable MANO Supporting Operator Policies.” In 2019 IFIP/IEEE Symposium
on Integrated Network and Service Management (IM), 707–8, 2019.
ieee: T. Soenen et al., “SLA-controlled Proxy Service Through Customisable
MANO Supporting Operator Policies,” in 2019 IFIP/IEEE Symposium on Integrated
Network and Service Management (IM), Arlington, VA, USA, USA, 2019, pp. 707–708.
mla: Soenen, Thomas, et al. “SLA-Controlled Proxy Service Through Customisable MANO
Supporting Operator Policies.” 2019 IFIP/IEEE Symposium on Integrated Network
and Service Management (IM), 2019, pp. 707–08.
short: 'T. Soenen, F. Vicens, J. Bonnet, C. Parada, E. Kapassa, M. Touloupou, E.
Fotopulou, A. Zafeiropoulos, A. Pol, S. Kolometsos, G. Xilouris, P. Alemany, R.
Vilalta, P. Trakadas, P. Karkazis, M. Peuster, W. Tavernier, in: 2019 IFIP/IEEE
Symposium on Integrated Network and Service Management (IM), 2019, pp. 707–708.'
conference:
location: Arlington, VA, USA, USA
name: IFIP/IEEE Symposium on Integrated Network and Service Management (IM)
date_created: 2019-12-18T06:54:18Z
date_updated: 2022-01-06T06:52:21Z
keyword:
- 5G mobile communication
- contracts
- quality of service
- telecommunication traffic
- virtualisation
- custom service lifecycle management components
- lifecycle management events
- network service developer
- elastic proxy service
- SLA-controlled proxy service
- customisable MANO
- operator policies
- Service Level Agreements
- unique 5G TANGO concept
- 5G TANGO NFV platform
- quality of service
- traffic regimes
- high availability SLA
- Monitoring
- Probes
- Portals
- Quality of service
- Tools
- Servers
- Graphical user interfaces
language:
- iso: eng
main_file_link:
- url: https://ieeexplore.ieee.org/abstract/document/8717922
page: 707-708
project:
- _id: '28'
grant_number: '761493'
name: 5G Development and validation platform for global industry-specific network
services and Apps
publication: 2019 IFIP/IEEE Symposium on Integrated Network and Service Management
(IM)
publication_identifier:
issn:
- 1573-0077
status: public
title: SLA-controlled Proxy Service Through Customisable MANO Supporting Operator
Policies
type: conference
user_id: '13271'
year: '2019'
...
---
_id: '4684'
abstract:
- lang: eng
text: Recent years have seen the emergence of physical products that are digitally
networked with other products and with information systems to enable complex business
scenarios in manufacturing, mobility, or healthcare. These “smart products”, which
enable the co-creation of “smart service” that is based on monitoring, optimization,
remote control, and autonomous adaptation of products, profoundly transform service
systems into what we call “smart service systems”. In a multi-method study that
includes conceptual research and qualitative data from in-depth interviews, we
conceptualize “smart service” and “smart service systems” based on using smart
products as boundary objects that integrate service consumers’ and service providers’
resources and activities. Smart products allow both actors to retrieve and to
analyze aggregated field evidence and to adapt service systems based on contextual
data. We discuss the implications that the introduction of smart service systems
have for foundational concepts of service science and conclude that smart service
systems are characterized by technology-mediated, continuous, and routinized interactions.
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Oliver
full_name: Müller, Oliver
id: '72849'
last_name: Müller
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Jan
full_name: Mendling, Jan
last_name: Mendling
- first_name: Jan
full_name: vom Brocke, Jan
last_name: vom Brocke
citation:
ama: Beverungen D, Müller O, Matzner M, Mendling J, vom Brocke J. Conceptualizing
smart service systems. Electronic Markets. 2019;29:7-18. doi:10.1007/s12525-017-0270-5
apa: Beverungen, D., Müller, O., Matzner, M., Mendling, J., & vom Brocke, J.
(2019). Conceptualizing smart service systems. Electronic Markets, 29,
7–18. https://doi.org/10.1007/s12525-017-0270-5
bibtex: '@article{Beverungen_Müller_Matzner_Mendling_vom Brocke_2019, title={Conceptualizing
smart service systems}, volume={29}, DOI={10.1007/s12525-017-0270-5},
journal={Electronic Markets}, publisher={SpringerNature}, author={Beverungen,
Daniel and Müller, Oliver and Matzner, Martin and Mendling, Jan and vom Brocke,
Jan}, year={2019}, pages={7–18} }'
chicago: 'Beverungen, Daniel, Oliver Müller, Martin Matzner, Jan Mendling, and Jan
vom Brocke. “Conceptualizing Smart Service Systems.” Electronic Markets
29 (2019): 7–18. https://doi.org/10.1007/s12525-017-0270-5.'
ieee: 'D. Beverungen, O. Müller, M. Matzner, J. Mendling, and J. vom Brocke, “Conceptualizing
smart service systems,” Electronic Markets, vol. 29, pp. 7–18, 2019, doi:
10.1007/s12525-017-0270-5.'
mla: Beverungen, Daniel, et al. “Conceptualizing Smart Service Systems.” Electronic
Markets, vol. 29, SpringerNature, 2019, pp. 7–18, doi:10.1007/s12525-017-0270-5.
short: D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic
Markets 29 (2019) 7–18.
date_created: 2018-10-12T08:24:45Z
date_updated: 2024-04-18T12:55:05Z
ddc:
- '380'
department:
- _id: '195'
doi: 10.1007/s12525-017-0270-5
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-04-18T12:53:07Z
date_updated: 2024-04-18T12:53:07Z
file_id: '53575'
file_name: Beverungen_et_al-Conceptualizing_Smart_Service_Systems.pdf
file_size: 599681
relation: main_file
success: 1
file_date_updated: 2024-04-18T12:53:07Z
has_accepted_license: '1'
intvolume: ' 29'
jel:
- L8
keyword:
- Boundary object
- Internet of things
- Service science
- Smart products
- Smart service
language:
- iso: eng
page: 7-18
project:
- _id: '1070'
call_identifier: MSCA-RISE-2014
grant_number: '645751'
name: 'RISE_BPM: Propelling Business Process Management by Research and Innovation
Staff Exchange'
publication: Electronic Markets
publication_identifier:
issn:
- '14228890'
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Conceptualizing smart service systems
type: journal_article
user_id: '59677'
volume: 29
year: '2019'
...
---
_id: '3516'
abstract:
- lang: eng
text: 'Triadic service relationships comprise complex relationships in which not
only the customer and provider are involved as partners but also other individuals
with caregiving relationships with the customer. A triadic constellation may arise
in the context of services for animal companions, for example, when veterinarians
provide counsel and treatment to the animal companion and its owner. Through interviews
with both owners of animal companions and providers of services for animal companions,
this study explores typical constellations and characteristics of the three relationships
in this service triad. In line with balance theory, the results show that four
distinct types of triadic relationships exist in services for animal companions:
the harmonious, the dysfunctional, the challenging, and the doubtful triad. The
study highlights the potential conflicts and dynamics in the triads to advise
providers on how to address customers depending on the types of triads to which
they belong.'
article_type: original
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Jennifer
full_name: Hendricks, Jennifer
last_name: Hendricks
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Gertrud
full_name: Schmitz, Gertrud
last_name: Schmitz
citation:
ama: Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships
in the context of services for animal companions. Journal of Business Research.
2018;(85):295--303.
apa: Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., & Schmitz, G. (2018).
Triadic relationships in the context of services for animal companions. Journal
of Business Research, (85), 295--303.
bibtex: '@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic
relationships in the context of services for animal companions}, number={85},
journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper,
Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018},
pages={295--303} }'
chicago: 'Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud
Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.”
Journal of Business Research, no. 85 (2018): 295--303.'
ieee: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic
relationships in the context of services for animal companions,” Journal of
Business Research, no. 85, pp. 295--303, 2018.
mla: Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services
for Animal Companions.” Journal of Business Research, no. 85, Elsevier,
2018, pp. 295--303.
short: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of
Business Research (2018) 295--303.
date_created: 2018-07-10T07:15:45Z
date_updated: 2022-01-06T06:59:21Z
department:
- _id: '181'
issue: '85'
keyword:
- Triadic relationships
- Balance theory
- Pet-related services
- Animal companions
- Service relationship typology
- Service triads
language:
- iso: eng
page: 295--303
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Triadic relationships in the context of services for animal companions
type: journal_article
user_id: '37741'
year: '2018'
...
---
_id: '4338'
abstract:
- lang: eng
text: 'Physician review websites are known around the world. Patients review the
subjectively experienced quality of medical services supplied to them and publish
an overall rating on the Internet, where quantitative grades and qualitative texts
come together. On the one hand, these new possibilities reduce the imbalance of
power between health care providers and patients, but on the other hand, they
can also damage the usually very intimate relationship between health care providers
and patients. Review websites must meet these requirements with a high level of
responsibility and service quality. In this paper, we look at the situation in
Lithuania: Especially, we are interested in the available possibilities of evaluation
and interaction, and the quality of a particular review website measured against
the available data. We thereby identify quality weaknesses and lay the foundation
for future research.'
author:
- first_name: Frederik Simon
full_name: Bäumer, Frederik Simon
id: '38837'
last_name: Bäumer
- first_name: Joschka
full_name: Kersting, Joschka
id: '58701'
last_name: Kersting
- first_name: Vytautas
full_name: Kuršelis, Vytautas
last_name: Kuršelis
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Bäumer FS, Kersting J, Kuršelis V, Geierhos M. Rate Your Physician: Findings
from a Lithuanian Physician Rating Website. In: Damaševičius R, Vasiljevienė G,
eds. Communications in Computer and Information Science. Vol 920. Communications
in Computer and Information Science. Cham, Switzerland: Springer; 2018:43-58.
doi:10.1007/978-3-319-99972-2_4'
apa: 'Bäumer, F. S., Kersting, J., Kuršelis, V., & Geierhos, M. (2018). Rate
Your Physician: Findings from a Lithuanian Physician Rating Website. In R. Damaševičius
& G. Vasiljevienė (Eds.), Communications in Computer and Information Science
(Vol. 920, pp. 43–58). Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-99972-2_4'
bibtex: '@inbook{Bäumer_Kersting_Kuršelis_Geierhos_2018, place={Cham, Switzerland},
series={Communications in Computer and Information Science}, title={Rate Your
Physician: Findings from a Lithuanian Physician Rating Website}, volume={920},
DOI={10.1007/978-3-319-99972-2_4},
booktitle={Communications in Computer and Information Science}, publisher={Springer},
author={Bäumer, Frederik Simon and Kersting, Joschka and Kuršelis, Vytautas and
Geierhos, Michaela}, editor={Damaševičius, Robertas and Vasiljevienė, GiedrėEditors},
year={2018}, pages={43–58}, collection={Communications in Computer and Information
Science} }'
chicago: 'Bäumer, Frederik Simon, Joschka Kersting, Vytautas Kuršelis, and Michaela
Geierhos. “Rate Your Physician: Findings from a Lithuanian Physician Rating Website.”
In Communications in Computer and Information Science, edited by Robertas
Damaševičius and Giedrė Vasiljevienė, 920:43–58. Communications in Computer and
Information Science. Cham, Switzerland: Springer, 2018. https://doi.org/10.1007/978-3-319-99972-2_4.'
ieee: 'F. S. Bäumer, J. Kersting, V. Kuršelis, and M. Geierhos, “Rate Your Physician:
Findings from a Lithuanian Physician Rating Website,” in Communications in
Computer and Information Science, vol. 920, R. Damaševičius and G. Vasiljevienė,
Eds. Cham, Switzerland: Springer, 2018, pp. 43–58.'
mla: 'Bäumer, Frederik Simon, et al. “Rate Your Physician: Findings from a Lithuanian
Physician Rating Website.” Communications in Computer and Information Science,
edited by Robertas Damaševičius and Giedrė Vasiljevienė, vol. 920, Springer, 2018,
pp. 43–58, doi:10.1007/978-3-319-99972-2_4.'
short: 'F.S. Bäumer, J. Kersting, V. Kuršelis, M. Geierhos, in: R. Damaševičius,
G. Vasiljevienė (Eds.), Communications in Computer and Information Science, Springer,
Cham, Switzerland, 2018, pp. 43–58.'
conference:
end_date: 2018-10-06
location: Vilnius, Lithuania
name: 24th International Conference on Information and Software Technologies (ICIST
2018)
start_date: 2018-10-04
date_created: 2018-09-01T08:39:28Z
date_updated: 2022-01-06T07:00:56Z
ddc:
- '000'
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1007/978-3-319-99972-2_4
editor:
- first_name: Robertas
full_name: Damaševičius, Robertas
last_name: Damaševičius
- first_name: Giedrė
full_name: Vasiljevienė, Giedrė
last_name: Vasiljevienė
file:
- access_level: closed
content_type: application/pdf
creator: jkers
date_created: 2020-09-18T09:22:34Z
date_updated: 2020-09-18T09:22:34Z
file_id: '19571'
file_name: Bäumer et al. (2018), Baeumer2018b.pdf
file_size: 1835681
relation: main_file
success: 1
file_date_updated: 2020-09-18T09:22:34Z
has_accepted_license: '1'
intvolume: ' 920'
keyword:
- Lithuanian physician review websites
- Medical service ratings
language:
- iso: eng
page: 43-58
place: Cham, Switzerland
publication: Communications in Computer and Information Science
publication_identifier:
isbn:
- '9783319999715'
- '9783319999722'
issn:
- 1865-0929
- 1865-0937
publication_status: published
publisher: Springer
quality_controlled: '1'
series_title: Communications in Computer and Information Science
status: public
title: 'Rate Your Physician: Findings from a Lithuanian Physician Rating Website'
type: book_chapter
user_id: '58701'
volume: 920
year: '2018'
...
---
_id: '4516'
abstract:
- lang: eng
text: Although many methods have been proposed for engineering service systems and
customer solutions, most of these approaches give little consideration to recombinant
service innovation. Recombinant innovation refers to reusing and integrating resources
that were previously unconnected. In an age of networked products and data, we
can expect that many service innovations will be based on adding, dissociating,
and associating existing value propositions by accessing internal and external
resources instead of designing them from scratch. The purpose of this paper is
to identify if current service engineering approaches account for the mechanisms
of recombinant innovation and to design a method for recombinant service systems
engineering. In a conceptual analysis of 24 service engineering methods, the study
identified that most methods (1) focus on designing value propositions instead
of service systems, (2) view service independent of physical goods, (3) are either
linear or iterative instead of agile, and (4) do not sufficiently address the
mechanisms of recombinant innovation. The paper discusses how these deficiencies
can be remedied and designs a revised service systems engineering approach that
reorganizes service engineering processes according to four design principles.
The method is demonstrated with the recombinant design of a service system for
predictive maintenance of agricultural machines.
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering.
Business & Information Systems Engineering. 2018;60(5):377-391. doi:10.1007/s12599-018-0526-4
apa: Beverungen, D., Lüttenberg, H., & Wolf, V. (2018). Recombinant Service
Systems Engineering. Business & Information Systems Engineering, 60(5),
377–391. https://doi.org/10.1007/s12599-018-0526-4
bibtex: '@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems
Engineering}, volume={60}, DOI={10.1007/s12599-018-0526-4},
number={5}, journal={Business & Information Systems Engineering}, publisher={SpringerNature},
author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018},
pages={377–391} }'
chicago: 'Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
Systems Engineering.” Business & Information Systems Engineering 60,
no. 5 (2018): 377–91. https://doi.org/10.1007/s12599-018-0526-4.'
ieee: 'D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,”
Business & Information Systems Engineering, vol. 60, no. 5, pp. 377–391,
2018, doi: 10.1007/s12599-018-0526-4.'
mla: Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” Business
& Information Systems Engineering, vol. 60, no. 5, SpringerNature, 2018,
pp. 377–91, doi:10.1007/s12599-018-0526-4.
short: D. Beverungen, H. Lüttenberg, V. Wolf, Business & Information Systems
Engineering 60 (2018) 377–391.
date_created: 2018-09-19T13:53:51Z
date_updated: 2024-04-18T12:57:19Z
department:
- _id: '526'
doi: 10.1007/s12599-018-0526-4
intvolume: ' 60'
issue: '5'
keyword:
- Service engineering
- Recombinant innovation
- (Product-)service system
- Design science research
- New service development
language:
- iso: eng
page: 377-391
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
- _id: '1068'
grant_number: 02K14A220
name: 'DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung
- Methoden, Potenziale und Transfer für Smart Services'
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Recombinant Service Systems Engineering
type: journal_article
user_id: '59677'
volume: 60
year: '2018'
...
---
_id: '2860'
abstract:
- lang: eng
text: "Although many methods have been proposed for engineering services and customer
\ solutions, most of these approaches give little consideration to recombinant
service innovation. In an age of smart products and \r\nsmart data, we can, however,
expect that many of future service innovations need to be based on adding, transferring,
\ dissociating, and associating existing value propositions. The purpose
\ of this paper is to outline what properties constitute recombinant
service innovation and to identify if current service engineering approaches fulfill
\r\nthese properties. Based on a conceptual in-depth analysis of
\ 24 service engineering methods, we identify that most methods focus
\ on designing value propositions instead of service systems, view service
\ independent of physical goods, are linear or iterative, and incompletely
\ address the mechanisms of recombinant innovation. We discuss how these deficiencies
can be remedied and propose a first conceptual model of a revised se\r\nrvice
\ system engineering approach."
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: 'Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering.
In: Leimeister JM, Brenner W, eds. Proceedings Der 13. Internationalen Tagung
Wirtschaftsinformatik (WI 2017). St. Gallen; 2017:136-150.'
apa: Beverungen, D., Lüttenberg, H., & Wolf, V. (2017). Recombinant Service
System Engineering. In J. M. Leimeister & W. Brenner (Eds.), Proceedings
der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017) (pp. 136–150).
St. Gallen.
bibtex: '@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St. Gallen}, title={Recombinant
Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung
Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda
and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors},
year={2017}, pages={136–150} }'
chicago: Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
System Engineering.” In Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik
(WI 2017), edited by Jan Marco Leimeister and Walter Brenner, 136–50. St.
Gallen, 2017.
ieee: D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,”
in Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017),
St. Gallen, Switzerland, 2017, pp. 136–150.
mla: Beverungen, Daniel, et al. “Recombinant Service System Engineering.” Proceedings
Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), edited by
Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.
short: 'D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.),
Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St.
Gallen, 2017, pp. 136–150.'
conference:
end_date: 15.02.2017
location: St. Gallen, Switzerland
name: 13 th International Conference on Wirtschaftsinformatik
start_date: 12.02.2017
date_created: 2018-05-24T09:26:21Z
date_updated: 2022-01-06T06:58:10Z
department:
- _id: '526'
editor:
- first_name: Jan Marco
full_name: Leimeister, Jan Marco
last_name: Leimeister
- first_name: Walter
full_name: Brenner, Walter
last_name: Brenner
keyword:
- Service engineering
- recombinant innovation
- (product - )service system
- literature analysis
- new service development
language:
- iso: eng
page: 136-150
place: St. Gallen
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
publication: Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI
2017)
quality_controlled: '1'
status: public
title: Recombinant Service System Engineering
type: conference
user_id: '60612'
year: '2017'
...
---
_id: '3490'
abstract:
- lang: eng
text: Digital interactions among businesses and consumers through powerful information
systems and omnipresent connected devices establish today’s networked society.
In this light, Service Science continues to take root as a research discipline
that focuses on the integration of (digital) resources by service providers and
service customers for value co-creation in service systems. Rapid advances in
information technology allow for designing novel information systems that enable
entirely new configurations of service systems. In turn, Service Science also
leaves its mark on the design, adoption, and use of information systems and technology.
With this special issue, we compile a set of timely papers that investigate selected
facets of the complex interplay between information technology, information systems,
and Service Science to design innovative IT artifacts for smart service. This
editorial opens this special issue by elaborating on our understanding of smart
service.
Information Systems and E-Business Management. 2017:781–787. doi:10.1007/s10257-017-0365-8
apa: Beverungen, D., Matzner, M., & Janiesch, C. (2017). Information systems
for smart services. Information Systems and E-Business Management, 781–787.
https://doi.org/10.1007/s10257-017-0365-8
bibtex: '@article{Beverungen_Matzner_Janiesch_2017, title={Information systems for
smart services}, DOI={10.1007/s10257-017-0365-8},
journal={Information Systems and E-Business Management}, author={Beverungen, Daniel
and Matzner, Martin and Janiesch, Christian}, year={2017}, pages={781–787} }'
chicago: Beverungen, Daniel, Martin Matzner, and Christian Janiesch. “Information
Systems for Smart Services.” Information Systems and E-Business Management,
2017, 781–787. https://doi.org/10.1007/s10257-017-0365-8.
ieee: D. Beverungen, M. Matzner, and C. Janiesch, “Information systems for smart
services,” Information Systems and E-Business Management, pp. 781–787,
2017.
mla: Beverungen, Daniel, et al. “Information Systems for Smart Services.” Information
Systems and E-Business Management, 2017, pp. 781–787, doi:10.1007/s10257-017-0365-8.
short: D. Beverungen, M. Matzner, C. Janiesch, Information Systems and E-Business
Management (2017) 781–787.
date_created: 2018-07-06T10:34:55Z
date_updated: 2022-01-06T06:59:19Z
department:
- _id: '526'
doi: 10.1007/s10257-017-0365-8
keyword:
- Information system
- Smart service
- Service system
page: 781–787
publication: Information Systems and E-Business Management
status: public
title: Information systems for smart services
type: journal_article
user_id: '21671'
year: '2017'
...
---
_id: '4947'
abstract:
- lang: eng
text: Manufacturers increasingly integrate information and communication technologies
into their products so that they can provide IT-based services. Organizations
that formerly concentrated on transactional sales thus confront a new challenge
associated with managing service usage—retention and extracting value from investments
in smart technology. This study combines a marketing and an information systems
perspective in a field study conducted jointly with a large European car manufacturer.
Understanding the renewal decision for IT-based service contracts requires knowledge
from both disciplines. The paper shows that combining behavioral predictor variables
stemming from marketing research and technology-related perceptual variables stemming
from technology acceptance research increases the explanatory power and prediction
accuracy of forecasting models for customer renewal decisions. Specifically, the
authors show that perceptions of usefulness become more important the longer customers
use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
full_name: Wangenheim, Florian v
last_name: Wangenheim
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
citation:
ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer
renewal decisions for IT-based service contracts. Journal of Business Research.
2017;(79):181--188.
apa: Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel?
Drivers of customer renewal decisions for IT-based service contracts. Journal
of Business Research, (79), 181--188.
bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }'
chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or
Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
Journal of Business Research, no. 79 (2017): 181--188.'
ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts,” Journal of Business
Research, no. 79, pp. 181--188, 2017.
mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
Decisions for IT-Based Service Contracts.” Journal of Business Research,
no. 79, Elsevier, 2017, pp. 181--188.
short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research
(2017) 181--188.
date_created: 2018-10-26T10:11:34Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- IT-based service
- Smart services
- Contract renewal
- Retention
- Customer churn
- Free trial
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4949'
abstract:
- lang: eng
text: The service encounter – one of the foundational concepts in service research
– is fundamentally changing due to rapid evolutions in technology. In this paper,
we offer an updated perspective on what we label the “Service Encounter 2.0”.
To this end, we develop a conceptual framework that captures the essence of the
Service Encounter 2.0 and provides a synthesis of the changing interdependent
roles of technology, employees, and customers. We find that technology either
augments or substitutes service employees, and can foster network connections.
In turn, employees and customers are taking on the role of enabler, innovator,
coordinator and differentiator. In addition, we identify critical areas for future
research on this important topic.
article_type: original
author:
- first_name: Bart
full_name: Larivière, Bart
last_name: Larivière
- first_name: David
full_name: Bowen, David
last_name: Bowen
- first_name: Tor W
full_name: Andreassen, Tor W
last_name: Andreassen
- first_name: Werner
full_name: Kunz, Werner
last_name: Kunz
- first_name: Nancy J
full_name: Sirianni, Nancy J
last_name: Sirianni
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Arne
full_name: De Keyser, Arne
last_name: De Keyser
citation:
ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation
into the roles of technology, employees and customers. Journal of Business
Research. 2017;(79):238--246.'
apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the
roles of technology, employees and customers. Journal of Business Research,
(79), 238--246.'
bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017,
title={“Service Encounter 2.0”: An investigation into the roles of technology,
employees and customers}, number={79}, journal={Journal of Business Research},
publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen,
Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy
and De Keyser, Arne}, year={2017}, pages={238--246} }'
chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An
Investigation into the Roles of Technology, Employees and Customers.” Journal
of Business Research, no. 79 (2017): 238--246.'
ieee: 'B. Larivière et al., “‘Service Encounter 2.0’: An investigation into
the roles of technology, employees and customers,” Journal of Business Research,
no. 79, pp. 238--246, 2017.'
mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the
Roles of Technology, Employees and Customers.” Journal of Business Research,
no. 79, Elsevier, 2017, pp. 238--246.'
short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
date_created: 2018-10-26T10:15:22Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- Service encounter
- Technology roles
- Employee roles
- Customer roles
- Employee experience
- Customer experience
language:
- iso: eng
page: 238--246
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees
and customers'
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '5671'
abstract:
- lang: eng
text: Multi-attribute value theory (MAVT)-based recommender systems have been proposed
for dealing with issues of existing recommender systems, such as the cold-start
problem and changing preferences. However, as we argue in this paper, existing
MAVT-based methods for measuring attribute importance weights do not fit the shopping
tasks for which recommender systems are typically used. These methods assume well-trained
decision makers who are willing to invest time and cognitive effort, and who are
familiar with the attributes describing the available alternatives and the ranges
of these attribute levels. Yet, recommender systems are most often used by consumers
who are usually not familiar with the available attributes and ranges and who
wish to save time and effort. Against this background, we develop a new method,
based on a product configuration process, which is tailored to the characteristics
of these particular decision makers. We empirically compare our method to SWING,
ranking-based conjoint analysis and TRADEOFF in a between-subjects laboratory
experiment with 153 participants. Results indicate that our proposed method performs
better than TRADEOFF and CONJOINT and at least as well as SWING in terms of recommendation
accuracy, better than SWING and TRADEOFF and at least as well as CONJOINT in terms
of cognitive load, and that participants were faster with our method than with
any other method. We conclude that our method is a promising option to help support
consumers' decision processes in e-commerce shopping tasks.
author:
- first_name: Michael
full_name: Scholz, Michael
last_name: Scholz
- first_name: Verena
full_name: Dorner, Verena
last_name: Dorner
- first_name: Guido
full_name: Schryen, Guido
id: '72850'
last_name: Schryen
- first_name: Alexander
full_name: Benlian, Alexander
last_name: Benlian
citation:
ama: Scholz M, Dorner V, Schryen G, Benlian A. A configuration-based recommender
system for supporting e-commerce decisions. European Journal of Operational
Research. 2017;259(1):205-215.
apa: Scholz, M., Dorner, V., Schryen, G., & Benlian, A. (2017). A configuration-based
recommender system for supporting e-commerce decisions. European Journal of
Operational Research, 259(1), 205–215.
bibtex: '@article{Scholz_Dorner_Schryen_Benlian_2017, title={A configuration-based
recommender system for supporting e-commerce decisions}, volume={259}, number={1},
journal={European Journal of Operational Research}, publisher={Elsevier}, author={Scholz,
Michael and Dorner, Verena and Schryen, Guido and Benlian, Alexander}, year={2017},
pages={205–215} }'
chicago: 'Scholz, Michael, Verena Dorner, Guido Schryen, and Alexander Benlian.
“A Configuration-Based Recommender System for Supporting e-Commerce Decisions.”
European Journal of Operational Research 259, no. 1 (2017): 205–15.'
ieee: M. Scholz, V. Dorner, G. Schryen, and A. Benlian, “A configuration-based recommender
system for supporting e-commerce decisions,” European Journal of Operational
Research, vol. 259, no. 1, pp. 205–215, 2017.
mla: Scholz, Michael, et al. “A Configuration-Based Recommender System for Supporting
e-Commerce Decisions.” European Journal of Operational Research, vol. 259,
no. 1, Elsevier, 2017, pp. 205–15.
short: M. Scholz, V. Dorner, G. Schryen, A. Benlian, European Journal of Operational
Research 259 (2017) 205–215.
date_created: 2018-11-14T15:06:18Z
date_updated: 2022-01-06T07:02:27Z
ddc:
- '000'
department:
- _id: '277'
extern: '1'
file:
- access_level: open_access
content_type: application/pdf
creator: hsiemes
date_created: 2018-12-07T11:30:59Z
date_updated: 2018-12-13T15:06:56Z
file_id: '6025'
file_name: EJOR article.pdf
file_size: 762889
relation: main_file
file_date_updated: 2018-12-13T15:06:56Z
has_accepted_license: '1'
intvolume: ' 259'
issue: '1'
keyword:
- E-Commerce
- Recommender System
- Attribute Weights
- Configuration System
- Decision Support
language:
- iso: eng
oa: '1'
page: 205 - 215
publication: European Journal of Operational Research
publisher: Elsevier
status: public
title: A configuration-based recommender system for supporting e-commerce decisions
type: journal_article
user_id: '61579'
volume: 259
year: '2017'
...
---
_id: '5700'
abstract:
- lang: eng
text: "Purpose\r\n– The purpose of this paper is to examine the nature of context
and its implications for theory and research in service. \r\n\r\nDesign/methodology/approach\r\n–
This is a conceptual paper based on exploring existing research and theory related
to context in service research. \r\n\r\nFindings\r\n– The characteristics of service
make context both important and challenging, there is great contextual diversity
in service research as reflected, for example in ecosystems made up of multiple
contextual variables. There is a need to identify the context-specific nature
of middle range theory and the contextual logic of general theory. The authors
explore the challenges of context for service theory and how we might learn from
theory in a particular context and test or adapt it in other contexts. \r\n\r\nOriginality/value\r\n–
The findings of this paper are of value to researchers seeking to develop and
justify theory in service research (general, middle range or theory in use)."
article_type: original
author:
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Helen
full_name: Perks, Helen
last_name: Perks
- first_name: Rui
full_name: Sousa, Rui
last_name: Sousa
- first_name: Lars
full_name: Witell, Lars
last_name: Witell
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in
Service Research. Journal of Service Management. 2016;27(1):30-36.
apa: Voss, C., Perks, H., Sousa, R., Witell, L., & Wünderlich, N. (2016). Reflections
on Context in Service Research. Journal of Service Management, 27(1),
30–36.
bibtex: '@article{Voss_Perks_Sousa_Witell_Wünderlich_2016, title={Reflections on
Context in Service Research.}, volume={27}, number={1}, journal={Journal of Service
Management}, publisher={Emerald Group Publishing Limited}, author={Voss, Chris
and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy}, year={2016},
pages={30–36} }'
chicago: 'Voss, Chris, Helen Perks, Rui Sousa, Lars Witell, and Nancy Wünderlich.
“Reflections on Context in Service Research.” Journal of Service Management
27, no. 1 (2016): 30–36.'
ieee: C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on
Context in Service Research.,” Journal of Service Management, vol. 27,
no. 1, pp. 30–36, 2016.
mla: Voss, Chris, et al. “Reflections on Context in Service Research.” Journal
of Service Management, vol. 27, no. 1, Emerald Group Publishing Limited, 2016,
pp. 30–36.
short: C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service
Management 27 (2016) 30–36.
date_created: 2018-11-15T11:19:00Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: ' 27'
issue: '1'
keyword:
- Research
- Service theory
language:
- iso: eng
page: 30-36
publication: Journal of Service Management
publication_status: published
publisher: Emerald Group Publishing Limited
status: public
title: Reflections on Context in Service Research.
type: journal_article
user_id: '37741'
volume: 27
year: '2016'
...
---
_id: '4951'
abstract:
- lang: eng
text: Despite the rapid growth and potential of technology-based services, managers'
greatest challenges are gaining customer acceptance and increasing usage of these
new innovative services. In the B2C field, studies of self-service technology
show that perceived risk is an important factor influencing the use of service
technology. Though prior research explores different risk types that emerge in
consumer settings, risk perception in the B2B setting lacks a detailed examination
of different risk types influencing technology-based service adoption. Data from
49 qualitative interviews with providers and customers in two different B2B industries
inform this study. The findings emphasize the importance of functional and financial
risks in a B2B context and show that business customers' personal and psychological
fears hinder their use of technology-based services. Results highlight differences
in risk perception and evaluation between customers and providers.
article_type: original
author:
- first_name: Stefanie
full_name: Paluch, Stefanie
last_name: Paluch
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service
Innovations in Inter-Organizational Settings. Journal of business Research.
2016;69(7):2424--2431.
apa: Paluch, S., & Wünderlich, N. (2016). Contrasting Risk Perceptions of Technology-Based
Service Innovations in Inter-Organizational Settings. Journal of Business Research,
69(7), 2424--2431.
bibtex: '@article{Paluch_Wünderlich_2016, title={Contrasting Risk Perceptions of
Technology-Based Service Innovations in Inter-Organizational Settings.}, volume={69},
number={7}, journal={Journal of business Research}, publisher={Elsevier}, author={Paluch,
Stefanie and Wünderlich, Nancy}, year={2016}, pages={2424--2431} }'
chicago: 'Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions
of Technology-Based Service Innovations in Inter-Organizational Settings.” Journal
of Business Research 69, no. 7 (2016): 2424--2431.'
ieee: S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based
Service Innovations in Inter-Organizational Settings.,” Journal of business
Research, vol. 69, no. 7, pp. 2424--2431, 2016.
mla: Paluch, Stefanie, and Nancy Wünderlich. “Contrasting Risk Perceptions of Technology-Based
Service Innovations in Inter-Organizational Settings.” Journal of Business
Research, vol. 69, no. 7, Elsevier, 2016, pp. 2424--2431.
short: S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.
date_created: 2018-10-26T10:20:07Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
intvolume: ' 69'
issue: '7'
keyword:
- Risk perception
- Technology-based service innovations
- Business-to-business context
- Interview study
- Risk categories
- Smart service
language:
- iso: eng
page: 2424--2431
publication: Journal of business Research
publication_status: published
publisher: Elsevier
status: public
title: Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational
Settings.
type: journal_article
user_id: '37741'
volume: 69
year: '2016'
...
---
_id: '48462'
abstract:
- lang: ger
text: 'Über das Lehramtsstudium sollen Studierende unter anderem dazu befähigt werden,
die Leistung ihrer Schüler/innenzu bewerten. Dazu müssen sie Einflussfaktoren
auf Schulleistung kennen und diese richtig diagnostizieren und fördern können.
Mit diesem Beitrag wird eine game-und E-Learning-gestützte Lernumgebung vorgestellt,
in der Studierende –anders als in vielen inputorientierten Seminarkonzepten –in
einem virtuellen Klassenzimmer an realitätsnahen Fällen lernen,problembasiert
zu diagnostizieren und zu fördern. Über denEinsatz der Lernumgebung in der Lehre
wird berichtet, erste Rückmeldungen von Lehrenden und Studierenden werden erläutert
und weitere Planungsschritte dargestellt. '
article_type: original
author:
- first_name: Saskia
full_name: Praetorius, Saskia
id: '40787'
last_name: Praetorius
- first_name: Daniel
full_name: Al-Kabbani, Daniel
last_name: Al-Kabbani
- first_name: Carla
full_name: Bohndick, Carla
last_name: Bohndick
- first_name: Johanna
full_name: Hilkenmeier, Johanna
last_name: Hilkenmeier
- first_name: Sebastian T.
full_name: König, Sebastian T.
last_name: König
- first_name: Hannah S.
full_name: Müsche, Hannah S.
last_name: Müsche
- first_name: Sabrina
full_name: Sommer, Sabrina
id: '36251'
last_name: Sommer
- first_name: Katrin B.
full_name: Klingsieck, Katrin B.
id: '36716'
last_name: Klingsieck
citation:
ama: 'Praetorius S, Al-Kabbani D, Bohndick C, et al. Spielend Lehrer/in werden:
problembasiertes Lernen mit virtuellen Schülerinnen/Schülern. . Zeitschrift
für Hochschulentwicklung. 2016;11(3):213-245.'
apa: 'Praetorius, S., Al-Kabbani, D., Bohndick, C., Hilkenmeier, J., König, S. T.,
Müsche, H. S., Sommer, S., & Klingsieck, K. B. (2016). Spielend Lehrer/in
werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern. . Zeitschrift
für Hochschulentwicklung, 11(3), 213–245.'
bibtex: '@article{Praetorius_Al-Kabbani_Bohndick_Hilkenmeier_König_Müsche_Sommer_Klingsieck_2016,
title={Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern.
}, volume={11}, number={3}, journal={Zeitschrift für Hochschulentwicklung}, author={Praetorius,
Saskia and Al-Kabbani, Daniel and Bohndick, Carla and Hilkenmeier, Johanna and
König, Sebastian T. and Müsche, Hannah S. and Sommer, Sabrina and Klingsieck,
Katrin B.}, year={2016}, pages={213–245} }'
chicago: 'Praetorius, Saskia, Daniel Al-Kabbani, Carla Bohndick, Johanna Hilkenmeier,
Sebastian T. König, Hannah S. Müsche, Sabrina Sommer, and Katrin B. Klingsieck.
“Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern.
.” Zeitschrift für Hochschulentwicklung 11, no. 3 (2016): 213–45.'
ieee: 'S. Praetorius et al., “Spielend Lehrer/in werden: problembasiertes
Lernen mit virtuellen Schülerinnen/Schülern. ,” Zeitschrift für Hochschulentwicklung,
vol. 11, no. 3, pp. 213–245, 2016.'
mla: 'Praetorius, Saskia, et al. “Spielend Lehrer/in werden: problembasiertes Lernen
mit virtuellen Schülerinnen/Schülern. .” Zeitschrift für Hochschulentwicklung,
vol. 11, no. 3, 2016, pp. 213–45.'
short: S. Praetorius, D. Al-Kabbani, C. Bohndick, J. Hilkenmeier, S.T. König, H.S.
Müsche, S. Sommer, K.B. Klingsieck, Zeitschrift für Hochschulentwicklung 11 (2016)
213–245.
date_created: 2023-10-25T10:28:54Z
date_updated: 2023-11-28T20:39:27Z
department:
- _id: '43'
intvolume: ' 11'
issue: '3'
keyword:
- E-Learning
- digitale Medien
- problembasiertes Lernen
- Lehrerbildung
- Diagnostik
language:
- iso: ger
page: 213-245
publication: Zeitschrift für Hochschulentwicklung
publication_status: published
quality_controlled: '1'
status: public
title: 'Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern. '
type: journal_article
user_id: '36716'
volume: 11
year: '2016'
...