@inproceedings{2860,
  abstract     = {{Although many methods have been proposed for engineering services and  customer  solutions,  most  of  these  approaches  give  little  consideration  to recombinant service innovation. In an age of smart products and 
smart data, we can, however, expect that many of future service innovations need to be based on adding,  transferring,  dissociating,  and  associating  existing  value  propositions. The  purpose  of  this  paper  is  to  outline  what  properties  constitute  recombinant service innovation and to identify if current service engineering approaches fulfill 
these   properties.   Based   on   a   conceptual   in-depth   analysis   of   24   service engineering  methods,  we  identify  that  most  methods  focus  on  designing  value propositions  instead  of service  systems,  view  service  independent  of  physical goods,  are  linear  or  iterative,  and  incompletely  address  the  mechanisms  of  recombinant innovation. We discuss how these deficiencies can be remedied and propose  a  first  conceptual  model  of  a  revised  se
rvice  system  engineering approach.}},
  author       = {{Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}},
  booktitle    = {{Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)}},
  editor       = {{Leimeister, Jan Marco and Brenner, Walter}},
  keywords     = {{Service engineering, recombinant innovation, (product - )service  system, literature analysis, new service development}},
  location     = {{St. Gallen, Switzerland}},
  pages        = {{136--150}},
  title        = {{{Recombinant Service System Engineering}}},
  year         = {{2017}},
}