---
_id: '2860'
abstract:
- lang: eng
  text: "Although many methods have been proposed for engineering services and  customer
    \ solutions,  most  of  these  approaches  give  little  consideration  to recombinant
    service innovation. In an age of smart products and \r\nsmart data, we can, however,
    expect that many of future service innovations need to be based on adding,  transferring,
    \ dissociating,  and  associating  existing  value  propositions. The  purpose
    \ of  this  paper  is  to  outline  what  properties  constitute  recombinant
    service innovation and to identify if current service engineering approaches fulfill
    \r\nthese   properties.   Based   on   a   conceptual   in-depth   analysis   of
    \  24   service engineering  methods,  we  identify  that  most  methods  focus
    \ on  designing  value propositions  instead  of service  systems,  view  service
    \ independent  of  physical goods,  are  linear  or  iterative,  and  incompletely
    \ address  the  mechanisms  of  recombinant innovation. We discuss how these deficiencies
    can be remedied and propose  a  first  conceptual  model  of  a  revised  se\r\nrvice
    \ system  engineering approach."
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Hedda
  full_name: Lüttenberg, Hedda
  id: '60612'
  last_name: Lüttenberg
- first_name: Verena
  full_name: Wolf, Verena
  id: '23633'
  last_name: Wolf
citation:
  ama: 'Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering.
    In: Leimeister JM, Brenner W, eds. <i>Proceedings Der 13. Internationalen Tagung
    Wirtschaftsinformatik (WI 2017)</i>. St.  Gallen; 2017:136-150.'
  apa: Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2017). Recombinant Service
    System Engineering. In J. M. Leimeister &#38; W. Brenner (Eds.), <i>Proceedings
    der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i> (pp. 136–150).
    St.  Gallen.
  bibtex: '@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St.  Gallen}, title={Recombinant
    Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung
    Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda
    and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors},
    year={2017}, pages={136–150} }'
  chicago: Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
    System Engineering.” In <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik
    (WI 2017)</i>, edited by Jan Marco Leimeister and Walter Brenner, 136–50. St. 
    Gallen, 2017.
  ieee: D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,”
    in <i>Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>,
    St. Gallen, Switzerland, 2017, pp. 136–150.
  mla: Beverungen, Daniel, et al. “Recombinant Service System Engineering.” <i>Proceedings
    Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, edited by
    Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.
  short: 'D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.),
    Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St. 
    Gallen, 2017, pp. 136–150.'
conference:
  end_date: 15.02.2017
  location: St. Gallen, Switzerland
  name: 13 th International Conference on Wirtschaftsinformatik
  start_date: 12.02.2017
date_created: 2018-05-24T09:26:21Z
date_updated: 2022-01-06T06:58:10Z
department:
- _id: '526'
editor:
- first_name: Jan Marco
  full_name: Leimeister, Jan Marco
  last_name: Leimeister
- first_name: Walter
  full_name: Brenner, Walter
  last_name: Brenner
keyword:
- Service engineering
- recombinant innovation
- (product - )service  system
- literature analysis
- new service development
language:
- iso: eng
page: 136-150
place: St.  Gallen
project:
- _id: '36'
  grant_number: O2K14A22O
  name: 'Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
publication: Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI
  2017)
quality_controlled: '1'
status: public
title: Recombinant Service System Engineering
type: conference
user_id: '60612'
year: '2017'
...