[{"status":"public","abstract":[{"lang":"eng","text":"Reputation systems for companies to rate each other's performance are largely unexplored in research and hardly available in practice. However, these systems are relevant for prospective buyers to find a trustworthy seller. This observation applies especially to short-lived business relationships where fulfilling the performance promise is subject to a high degree of uncertainty. This paper explores the value of a reputation system for a business-to-business (B2B) context and focuses on three novel solutions for designing reputation systems. These solutions include selling ratings, conducting ratings as payments, and employing a counter-rating mechanism. We interview buyers to fathom the added value of these solutions in different contexts. Our findings suggest that such a system is useful for companies acting in less transparent markets and also helps when companies already have a good market overview. Depending on the market conditions and business context, the perceived value of the proposed system varies."}],"publication":"Proceedings of the 57th Hawaii International Conference on System Sciences","type":"conference","language":[{"iso":"eng"}],"keyword":["Electronic Marketing","business-to-business","new design approach","reputation systems","value for buyers."],"department":[{"_id":"195"}],"user_id":"74374","_id":"54916","citation":{"mla":"Hemmrich, Simon, et al. “The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers.” <i>Proceedings of the 57th Hawaii International Conference on System Sciences</i>, 2024.","bibtex":"@inproceedings{Hemmrich_Schäfer_Hansmeier_Beverungen_2024, title={The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers}, booktitle={Proceedings of the 57th Hawaii International Conference on System Sciences}, author={Hemmrich, Simon and Schäfer, Jannika Marie and Hansmeier, Philipp and Beverungen, Daniel}, year={2024} }","short":"S. Hemmrich, J.M. Schäfer, P. Hansmeier, D. Beverungen, in: Proceedings of the 57th Hawaii International Conference on System Sciences, 2024.","apa":"Hemmrich, S., Schäfer, J. M., Hansmeier, P., &#38; Beverungen, D. (2024). The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers. <i>Proceedings of the 57th Hawaii International Conference on System Sciences</i>. Hawaii International Conference on System Sciences 2024, Honolulu.","ieee":"S. Hemmrich, J. M. Schäfer, P. Hansmeier, and D. Beverungen, “The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers,” presented at the Hawaii International Conference on System Sciences 2024, Honolulu, 2024.","chicago":"Hemmrich, Simon, Jannika Marie Schäfer, Philipp Hansmeier, and Daniel Beverungen. “The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers.” In <i>Proceedings of the 57th Hawaii International Conference on System Sciences</i>, 2024.","ama":"Hemmrich S, Schäfer JM, Hansmeier P, Beverungen D. The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers. In: <i>Proceedings of the 57th Hawaii International Conference on System Sciences</i>. ; 2024."},"year":"2024","publication_status":"published","conference":{"location":"Honolulu","end_date":"2024-01-06","start_date":"2024-01-03","name":"Hawaii International Conference on System Sciences 2024"},"main_file_link":[{"url":"https://www.researchgate.net/profile/Simon-Hemmrich-3/publication/374550987_The_Value_of_Reputation_Systems_in_Business_Contexts_-A_Qualitative_Study_Taking_the_View_of_Buyers/links/652406723ab6cb4ec6d01951/The-Value-of-Reputation-Systems-in-Business-Contexts-A-Qualitative-Study-Taking-the-View-of-Buyers.pdf"}],"title":"The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers","author":[{"first_name":"Simon","last_name":"Hemmrich","full_name":"Hemmrich, Simon","id":"83557"},{"first_name":"Jannika Marie","last_name":"Schäfer","id":"74374","full_name":"Schäfer, Jannika Marie"},{"last_name":"Hansmeier","id":"55603","full_name":"Hansmeier, Philipp","first_name":"Philipp"},{"first_name":"Daniel","full_name":"Beverungen, Daniel","id":"59677","last_name":"Beverungen"}],"date_created":"2024-06-27T09:52:26Z","date_updated":"2024-06-27T10:01:29Z"}]