@article{17204, abstract = {{In a longitudinal naturalistic study, we observed German mothers interacting with their infants when they were 3 and 6 months old. Pursuing the idea that infants’ attention is socialized in everyday interactions, we explored whether eye contact is reinforced selectively by behavioral modification in the input provided to infants. Applying a microanalytical approach focusing on the sequential organization of interaction, we explored how the mother draws the infant’s attention to herself and how she tries to maintain attention when the infant is looking at her. Results showed that eye contact is reinforced by specific infant-directed practices: interrogatives and conversational openings, multimodal stimulation, repetition, and imitation. In addition, these practices are contingent on the infant’s own behavior. By comparing the two data points (3 and 6 months), we showed how the education of attention evolves hand-in-hand with the developing capacities of the infant.}}, author = {{Nomikou, Iris and Rohlfing, Katharina and Szufnarowska, Joanna}}, issn = {{1572-0381}}, journal = {{Interaction Studies}}, keywords = {{interactional adaptation, multimodal input, social learning, ecology of attention, eye contact}}, number = {{2}}, pages = {{240--267}}, publisher = {{John Benjamins Publishing Company}}, title = {{{Educating attention: recruiting, maintaining, and framing eye contact in early natural mother-infant interactions}}}, doi = {{10.1075/is.14.2.05nom}}, volume = {{14}}, year = {{2013}}, } @inproceedings{9784, abstract = {{Piezoelectric inertia motors use the inertia of a body to drive it by means of a friction contact in a series of small steps. These motors can operate in ``stick-slip'' or ``slip-slip'' mode, with the fundamental frequency of the driving signal ranging from several Hertz to more than 100 kHz. To predict the motor characteristics, a Coulomb friction model is sufficient in many cases, but numerical simulation requires microscopic time steps. This contribution proposes a much faster simulation technique using one evaluation per period of the excitation signal. The proposed technique produces results very close to those of timestep simulation for ultrasonics inertia motors and allows direct determination of the steady-state velocity of an inertia motor from the motion profile of the driving part. Thus it is a useful simulation technique which can be applied in both analysis and design of inertia motors, especially for parameter studies and optimisation.}}, author = {{Hunstig, Matthias and Hemsel, Tobias and Sextro, Walter}}, booktitle = {{Ultrasonics Symposium (IUS), 2012 IEEE International}}, issn = {{1948-5719}}, keywords = {{friction, ultrasonic motors, Coulomb friction model, efficient simulation technique, friction contact, high-frequency piezoelectric inertia motor, motor characteristics prediction, numerical simulation, slip-slip mode, stick-slip mode, time-step simulation, ultrasonic inertia motor, Acceleration, Acoustics, Actuators, Computational modeling, Friction, Numerical models, Steady-state}}, pages = {{277--280}}, title = {{{An efficient simulation technique for high-frequency piezoelectric inertia motors}}}, doi = {{10.1109/ULTSYM.2012.0068}}, year = {{2012}}, } @inproceedings{1120, abstract = {{SCM is a simple, modular and flexible system for web monitoring and customer interaction management. In our view, its main advantages are the following: It is completely web based. It combines all technologies, data, software agents and human agents involved in the monitoring and customer interaction process. It can be used for messages written in any natural language. Although the prototype of SCM is designed for classifying and processing messages about mobile-phone related problems in social networks, SCM can easily be adapted to other text types such as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses linguistic technologies to classify messages and recognize paraphrases of product names. For two reasons, product name paraphrasing plays a major role in SCM: First, product names typically have many, sometimes hundreds or thousands of intralingual paraphrases. Secondly, product names have interlingual paraphrases: The same products are often called or spelt differently in different countries and/or languages. By mapping product name variants to an international canonical form, SCM allows for answering questions like Which statements are made about this mobile phone in which languages/in which social networks/in which countries/...? The SCM product name paraphrasing engine is designed in such a way that standard variants are assigned automatically, regular variants are assigned semiautomatically and idiosyncratic variants can be added manually. With this and similar features we try to realize our philosophy of simplicity, modularity and flexibility: Whatever can be done automatically is done automatically. But manual intervention is always possible and easy and it does not conflict in any way with the automatic functions of SCM.}}, author = {{Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela}}, booktitle = {{International Conference on Information Society (i-Society 2011)}}, isbn = {{978-1-61284-148-9}}, keywords = {{Social Media Business Integration, Contact Center Application Support, Monitoring Social Conversations, Social Customer Interaction Management, Monitoring, Software Agents}}, location = {{London, UK}}, pages = {{153--158}}, publisher = {{IEEE}}, title = {{{SCM - A Simple, Modular and Flexible Customer Interaction Management System}}}, year = {{2011}}, } @inproceedings{1122, abstract = {{Within this paper, we will describe a new approach to customer interaction management by integrating social networking channels into existing business processes. Until now, contact center agents still read these messages and forward them to the persons in charge of customer’s in the company. But with the introduction of Web 2.0 and social networking clients are more likely to communicate with the companies via Facebook and Twitter instead of filling data in contact forms or sending e-mail requests. In order to maintain an active communication with international clients via social media, the multilingual consumer contacts have to be categorized and then automatically assigned to the corresponding business processes (e.g. technicalservice, shipping, marketing, and accounting). This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer relationship management.}}, author = {{Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}}, booktitle = {{Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}}, editor = {{Hedeland, Hanna and Schmidt, Thomas and Wörner, Kai}}, issn = {{0176-599X}}, keywords = {{Classification of Multilingual Customer Contacts, Contact Center Application Support, Social Media Business Integration}}, location = {{Hamburg, Germany}}, pages = {{219--222}}, publisher = {{University of Hamburg}}, title = {{{Processing Multilingual Customer Contacts via Social Media}}}, volume = {{96}}, year = {{2011}}, } @article{1125, abstract = {{Since customers first share their problems with a social networking community before directly addressing a company, social networking sites such as Facebook, Twitter, MySpace or Foursquare will be the interface between customer and company. For this reason, it is assumed that social networks will evolve into a common communication channel – not only between individuals but also between customers and companies. However, social networking has not yet been integrated into customer interaction management (CIM) tools. In general, a CIM application is used by the agents in a contact centre while communicating with the customers. Such systems handle communication across multiple different channels, such as e-mail, telephone, Instant Messaging, letter etc. What we do now is to integrate social networking into CIM applications by adding another communication channel. This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer service management and the company’s response will be delivered through the customer’s preferred social networking site.}}, author = {{Geierhos, Michaela}}, issn = {{17982340}}, journal = {{Journal of Advances in Information Technology}}, keywords = {{Social Media Business Integration, Multichannel Customer Interaction Management, Contact Centre Application Support}}, number = {{4}}, pages = {{222--233}}, publisher = {{Engineering and Technology Publishing (ETPub)}}, title = {{{Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}}}, doi = {{10.4304/jait.2.4.222-233}}, volume = {{2}}, year = {{2011}}, } @article{9772, abstract = {{A profound description of friction in wheel--rail contact plays an essential role for optimization of traction control strategies, as input quantity for railway simulations in general and for the estimation of wear and rolling contact fatigue. A multitude of wheel--rail contact models exists, however, traction--creepage curves obtained from measurements show quantitative and qualitative deviations. There are several phenomena which influence the traction--creepage characteristics: Mechanisms resulting from surface roughness, frictional heating or the presence of interfacial fluids can have a dominating influence on friction. In this paper, a new wheel--rail contact model, accounting for these influential parameters, will be presented. The presented model accounts for the interaction of an interfacial fluid model for combined boundary and mixed lubrication of rough surfaces with a wheel--rail contact model that additionally accounts for frictional heating. A quantitative comparison with measurements found in the literature is not conducted, since the exact conditions of the measurements are mostly unknown and parameters can easily be adjusted to fit the measurements. Emphasis is placed on the qualitative behavior of the model with respect to the measurements and good agreement is found. The dependence of the maximum traction coefficient on rolling velocity, surface roughness and normal load is studied under dry and water lubricated conditions.}}, author = {{Tomberger, Christoph and Dietmaier, Peter and Sextro, Walter and Six, Klaus}}, issn = {{0043-1648}}, journal = {{Wear}}, keywords = {{Wheel--rail contact, Rolling contact, Friction, Interfacial fluid, Lubrication, Surface roughness, Contact temperature}}, pages = {{2 -- 12}}, title = {{{Friction in wheel--rail contact: A model comprising interfacial fluids, surface roughness and temperature}}}, doi = {{10.1016/j.wear.2010.10.025}}, volume = {{271}}, year = {{2011}}, } @article{9745, abstract = {{In the modeling of piezoelectric Langevin transducers using usual transfer matrix methods, some simplifications have been adopted. This leads to reduction of the model quality. A mixed transfer matrix method is employed in the modeling of Langevin transducers, where the pre-stressed bolt is modeled as a separate four-pole element, which is connected to other elements in parallel. Based on the mixed transfer matrix method, the four (six)-pole element description of the piezoelectric Langevin transducer is built up and the total transfer matrix relation is derived. The resonance frequencies of the transducer are calculated and then measured using the impedance analyzer (HP4192). Experimental result shows that the mixed transfer matrix method has better modeling quality than the usual transfer matrix method for the vibration analysis of piezoelectric Langevin transducers.}}, author = {{Fu, Bo and Li, Chao and Zhang, Jianming and Huang, Zhenwei and Hemsel, Tobias}}, issn = {{1948-5719}}, journal = {{Journal of Korean Physical Society}}, keywords = {{Piezoelectric langevin transducer, Transfer matrix method, Four (six)-pole element description, Pre-stressed bolt}}, number = {{4}}, pages = {{929}}, title = {{{Modeling of Piezoelectric Langevin Transducers by Using Mixed Transfer Matrix Methods}}}, doi = {{10.3938/jkps.57.929}}, volume = {{57}}, year = {{2010}}, } @inproceedings{9568, abstract = {{A simple pre-stress estimate method of Langevin transducers is studied. The measurement setup consists of a capacitor, an impedance converter and a voltmeter. Based on the piezoelectric equation and the basic circuit theory, the mathematical expression between the pre-stress and the voltage across the capacitor is derived. The pre-stress level can then be calculated out of the measurement of the capacitor voltage. In order to evaluate the precision of this method, a force washer is used to measure the pre-stress of the Langevin transducer. The result shows the pre-stress level obtained from this method is 30-40\% higher than the pre-stress level measured by the force washer. This method is simple and can be used to estimate the pre-stress of various Langevin transducers. The precision of this method can be raised if d33 is identified under different pre-stress levels.}}, author = {{Bo, Fu and Ting, Li and Hemsel, Tobias}}, booktitle = {{Piezoelectricity, Acoustic Waves, and Device Applications, 2008. SPAWDA 2008. Symposium on}}, keywords = {{capacitors, impedance convertors, piezoelectric transducers, stress analysis, Langevin transducers, basic circuit theory, capacitor, impedance converter, piezoelectric equation, pre-stress estimating method, voltmeter, Capacitors, Educational institutions, Equations, Force measurement, Impedance measurement, Manufacturing, Mechatronics, Piezoelectric transducers, Voltage, Voltmeters, Langevin transducer, capacitor, piezoelectric element, pre-stress}}, pages = {{324--327}}, title = {{{A simple pre-stress estimating method of langevin transducers}}}, doi = {{10.1109/SPAWDA.2008.4775801}}, year = {{2008}}, } @article{9575, abstract = {{Many ultrasonic processes are based on the mechanical contact of oscillating parts. Within ultrasonic machining (drilling, milling, grinding) micro impacts lead to abrasion at the processed workpiece and hopefully do not damage the tool. In ultrasonic motors ideally neither part gets worn. Thus the appropriate design of contact partners as well as their kinematics is a substantial task during the development of such devices. A first step to optimize contact mechanics is to understand their behavior and dependencies on parameter variations, such as vibration amplitude and pre-stress of the impacting parts. For a detailed understanding models validated with convincing experimental data from measurements are absolutely essential. This paper focuses on simple vibro-impact experiments which can be used as benchmark data for future models. The setup of the experiment and first experimental investigations are described in detail.}}, author = {{Twiefel, Jens and Potthast, Christian and Mracek, Maik and Hemsel, Tobias and Sattel, Thomas and Wallaschek, Jörg}}, issn = {{1385-3449}}, journal = {{Journal of Electroceramics}}, keywords = {{Contact measurements, Vibro-impact, Ultrasonic application}}, number = {{3-4}}, pages = {{209--214}}, publisher = {{Springer US}}, title = {{{Fundamental experiments as benchmark problems for modeling ultrasonic micro-impact processes}}}, doi = {{10.1007/s10832-007-9169-4}}, volume = {{20}}, year = {{2008}}, } @article{32503, abstract = {{Two parameters of language production, the partner model and the mentally represented knowledge about a spatial constellation, are investigated with respect to their influence on spatial reference. At issue is whether the verbally expressed point of view in route directions is primarily influenced by the needs of the partner or by the underlying mental representation of the speaker stemming from his or her own experience with an object. Two experiments in which participants (N 5 90) were asked to produce a set of route directions are reported. The experimental situation was such that the point of view of the speaker did not correspond to the point of view of the partner. The results show that more participants localize from their own point of view than from the point of view of the partner. Discussion centers on the fact that speakers do not always behave in a truly partner-oriented manner.}}, author = {{Buhl, Heike M.}}, journal = {{Journal of Psycholinguistic Research}}, keywords = {{language production, partner model, mental representation, spatial point of view, route direction}}, number = {{6}}, pages = {{549 -- 567}}, title = {{{Partner orientation and speaker’s knowledge as conflicting parameters in language production}}}, volume = {{30}}, year = {{2001}}, }