@article{65311,
abstract = {{Information Systems (IS) is rooted in systems theory. Systems theory offers powerful concepts to address challenges of growing system complexity and non-systemic design approaches in information systems. Despite its systemic origins, systems theory remains a peripheral topic in IS. The study addresses this gap by introducing a comprehensive framework of 52 systems-theoretical concepts to guide the design of complex IS artifacts. We synthesize scattered systems knowledge from diverse disciplines to provide a unified level of abstraction for complex information system design. We apply the framework to a use case of business reputation systems to show how the systems lens informs the design of a novel, complex information system. We make three key contributions to the literature. First, the framework provides a common ground for interdisciplinary research in information system design. Second, it offers a unified level of abstraction grounded in systems theory that serves as a coherent basis for artifact design. Third, it demonstrates the potential of systems theory as a foundational justificatory knowledge base. Furthermore, we provide guidance on applying the framework across multiple modes of reasoning, alongside further application guidelines. The study thus serves as a bridge between the body of systems knowledge and contextual design in IS.}},
author = {{Ibrahimli, Ulvi and Hemmrich, Simon and Winkelmann, Axel}},
journal = {{Communication of the Association for Information Systems}},
keywords = {{Information Systems Research, Systems Theory, System Complexity, System Design, Design Science}},
publisher = {{AIS}},
title = {{{Bridging Systems Theory and Information Systems: A Framework for Designing Complex Information Systems}}},
doi = {{https://aisel.aisnet.org/cais/vol58/iss1/37/}},
year = {{2026}},
}
@article{65476,
abstract = {{Service research has evolved into an interdisciplinary research field that bridges diverse disciplines, including information systems (IS) and marketing. Nearly two decades ago, the service system concept was introduced as a foundational abstraction in service research, drawing on ideas from the service-dominant logic (S-D logic) of marketing. Despite its widespread adoption in service research, particularly in the IS discipline, the service system concept lacks a solid theoretical foundation. This has resulted in conceptual ambiguity and overlap with related constructs, such as service ecosystems. Moreover, it has largely remained a static analytical lens, insufficiently capturing dynamic service phenomena, including value co-creation and co-destruction, as well as the emergence of institutional arrangements. To address these limitations, we propose Luhmann’s systems theory (LST) as a robust framework for conceptualizing service systems as autopoietic (self-creating) systems, in which communication serves as the fundamental mechanism that drives value co-creation. We derive five theoretical propositions from this re-conceptualization that clarify conceptual ambiguity and allow researchers to explore dynamic service phenomena in greater depth. Given LST’s general approach, our conceptualization provides a theoretically grounded, interdisciplinary foundation for advancing service research.}},
author = {{Beverungen, Daniel and Poeppelbuss, Jens and Hemmrich, Simon and Iqbal, Taskeen}},
issn = {{1019-6781}},
journal = {{Electronic Markets}},
keywords = {{Service system, Service ecosystem, Systems theory, Service research}},
number = {{1}},
publisher = {{Springer Science and Business Media LLC}},
title = {{{Service through communication—Conceptualizing service systems with Luhmann’s systems theory}}},
doi = {{10.1007/s12525-026-00889-w}},
volume = {{36}},
year = {{2026}},
}
@article{61445,
abstract = {{ABSTRACT In recent years, there has been an increasing awareness of the importance of incorporating diversity into research projects, focusing on both how they are conducted and their content. Funding organizations have started to require that research applicants pay attention to inclusion and diversity by considering gender dimensions and other diversity factors in their project plans and ensuring gender equality during execution. Based on an extensive literature research and expert discussions on how to develop and implement diversity strategies in large collaborative research projects, we argue that there is a lack of practical advice in existing literature. Drawing from our own experiences in conceptualizing and implementing a Diversity Program across four universities in Germany, we propose a framework for effectively integrating diversity into collaborative research initiatives across various academic fields.}},
author = {{Lorke, Mariya and Amelung, Rena and Kuchling, Peter and Paaßen, Benjamin and Pein-Hackelbusch, Miriam and Schloots, Franziska Margarete and Schulz, Klara and Nauerth, Annette}},
journal = {{Diversity & Inclusion Research}},
keywords = {{collaborative research projects, diversity strategy, gender equality}},
number = {{4}},
pages = {{e70040}},
title = {{{Development and Implementation of Diversity Programs in Large Collaborative Research Projects: An Example From Germany}}},
doi = {{https://doi.org/10.1002/dvr2.70040}},
volume = {{2}},
year = {{2025}},
}
@article{59335,
abstract = {{Technological advancements and evolving value orientations reshape future value creation and pose new requirements for service innovation. While a variety of disciplines are developing new approaches to drive service innovation, this is primarily done in isolation and generates only fragmented solutions. Sociological theory has proposed “boundary objects” as an effective umbrella for communication and cooperation among communities. Therefore, we introduce continuous value shaping (CVS) as a boundary object describing service innovation approaches along five principles. We reflect on this concept through the different disciplinary lenses of researchers in service marketing, information systems, service engineering, sociology of work, and innovation management. These perspectives highlight how the CVS principles already connect to discourses within the individual disciplines. However, the CVS concept will not only provide an umbrella to embrace existing activities in different academic disciplines. It also assists to identify research themes that will benefit from uniting the power of these disciplines, and it can serve as an integrating framework to conceptualize complex service innovation approaches. Thus, the CVS concept should guide both researchers and practitioners to develop and implement novel innovation and transformation efforts—in and across organizations.}},
author = {{Böhmann, Tilo and Roth, Angela and Satzger, Gerhard and Benz, Carina and Beverungen, Daniel and Boes, Andreas and Breidbach, Christoph and Gersch, Martin and Gudergan, Gerhard and Hogreve, Jens and Kurtz, Christian and Langes, Barbara and Leimeister, Jan Marco and Lewandowski, Tom and Meiren, Thomas and Nägele, Rainer and Paluch, Stefanie and Peters, Christoph and Poeppelbuss, Jens and Robra-Bissantz, Susanne and Schultz, Carsten and Schumann, Jan H. and Wirtz, Jochen and Wünderlich, Nancy V.}},
issn = {{1019-6781}},
journal = {{Electronic Markets}},
keywords = {{Continuous value shaping (CVS), Service research, Service innovation, Digitalization, Sustainability, Interdisciplinary research}},
number = {{1}},
publisher = {{Springer Science and Business Media LLC}},
title = {{{Continuous value shaping: A boundary concept for innovating service innovation approaches}}},
doi = {{10.1007/s12525-025-00771-1}},
volume = {{35}},
year = {{2025}},
}
@inproceedings{62738,
abstract = {{Vulnerability disclosures are necessary to improve the security of our digital ecosystem. However, they can also be challenging for researchers: it may be hard to find out who the affected parties even are, or how to contact them. Researchers may be ignored or face adversity when disclosing vulnerabilities. We investigate researchers' experiences with vulnerability disclosures, extract best practices, and make recommendations for researchers, institutions that employ them, industry, and regulators to enable effective vulnerability disclosures.}},
author = {{Sri Ramulu, Harshini and Rotthaler, Anna Lena and Rossel, Jost and Gonzalez Rodriguez, Rachel and Wermke, Dominik and Fahl, Sascha and Kohno, Tadayoshi and Somorovsky, Juraj and Acar, Yasemin}},
booktitle = {{Proceedings of the 2025 ACM SIGSAC Conference on Computer and Communications Security}},
keywords = {{software vulnerabilities, vulnerability disclosure, security research}},
publisher = {{ACM}},
title = {{{Poster: Computer Security Researchers' Experiences with Vulnerability Disclosures}}},
doi = {{10.1145/3719027.3760723}},
year = {{2025}},
}
@inbook{58874,
author = {{Fahrbach, Manuel and Jenert, Tobias and Fust, Alexander and Bellwald, Noah and Winkler, Christoph}},
booktitle = {{Annals of Entrepreneurship Education and Pedagogy - 2025}},
isbn = {{9781035325795}},
keywords = {{Self-Regulated Learning, Entrepreneurship Education, Entrepreneurship Research}},
pages = {{249–265}},
publisher = {{Edward Elgar Publishing}},
title = {{{Fostering self-regulated entrepreneurial learning in entrepreneurship education}}},
doi = {{10.4337/9781035325795.00021}},
year = {{2025}},
}
@inbook{58875,
author = {{Winkler, Christoph and Jenert, Tobias and Fust, Alexander}},
booktitle = {{Annals of Entrepreneurship Education and Pedagogy - 2025}},
isbn = {{9781035325795}},
keywords = {{Methodology, Entrepreneurship Education, Entrepreneurship Research}},
pages = {{93–105 }},
publisher = {{Edward Elgar Publishing}},
title = {{{Transferability as a key to impactful entrepreneurship education outcomes: a new quest}}},
doi = {{10.4337/9781035325795.00013}},
year = {{2025}},
}
@article{52201,
author = {{Han, Daxin and Kappe, Fabian and Vorderbrüggen, Julian and Jendrny, Jörg and Gorr, Eugen and Meschut, Gerson}},
issn = {{1526-6125}},
journal = {{Journal of Manufacturing Processes}},
keywords = {{Industrial and Manufacturing Engineering, Management Science and Operations Research, Strategy and Management}},
pages = {{92--108}},
publisher = {{Elsevier BV}},
title = {{{Single-step self-punching lockbolt process for aluminum sheets without pre-hole}}},
doi = {{10.1016/j.jmapro.2024.02.043}},
volume = {{116}},
year = {{2024}},
}
@article{52726,
abstract = {{Heteroclinic structures organize global features of dynamical systems. We analyse whether heteroclinic structures can arise in network dynamics with higher-order interactions which describe the nonlinear interactions between three or more units. We find that while commonly analysed model equations such as network dynamics on undirected hypergraphs may be useful to describe local dynamics such as cluster synchronization, they give rise to obstructions that allow to design of heteroclinic structures in phase space. By contrast, directed hypergraphs break the homogeneity and lead to vector fields that support heteroclinic structures.}},
author = {{Bick, Christian and von der Gracht, Sören}},
issn = {{2051-1329}},
journal = {{Journal of Complex Networks}},
keywords = {{Applied Mathematics, Computational Mathematics, Control and Optimization, Management Science and Operations Research, Computer Networks and Communications}},
number = {{2}},
publisher = {{Oxford University Press (OUP)}},
title = {{{Heteroclinic dynamics in network dynamical systems with higher-order interactions}}},
doi = {{10.1093/comnet/cnae009}},
volume = {{12}},
year = {{2024}},
}
@article{53200,
abstract = {{Customer misbehavior poses a major risk in the sharing economy. For example, property damage to shared accommodations imposes burdens on both sharing platforms and hosts, especially if misbehaving guests purposefully, not coincidentally conceal, or fail to report damages. Such misbehavior might be facilitated by remote listing management and the lack of face-to-face interactions between hosts and guests. Therefore, this study investigated the effects of host–guest interaction modes (face-to-face, online-only) and frequency on guests’ misbehavior concealment intentions. Social identification and irritation emerged as bright- and dark side mediators, respectively. Guests who interacted face-to-face (vs. online-only) with hosts exhibited weaker intentions to conceal their misbehavior due to increased social identification. Platforms can elicit social identification by engaging guests in virtual communities. However, when face-to-face interactions become excessive, guests experience irritation and are more likely to conceal their misbehavior. These insights offer practical implications for both peer-to-peer sharing platforms and hosts.}},
author = {{Ozuna, Edna and Steinhoff, Lena}},
issn = {{0148-2963}},
journal = {{Journal of Business Research}},
keywords = {{Sharing economy, Customer misbehavior, Peer-to-peer services, Face-to-face interactions, Experimental research}},
publisher = {{Elsevier BV}},
title = {{{“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?}}},
doi = {{10.1016/j.jbusres.2024.114582}},
volume = {{177}},
year = {{2024}},
}
@article{50649,
abstract = {{The energy turnaround and the shift towards sustainable mobility threaten the stability of European energy distribution grids due to substantially increasing load fluctuations and power demand. These challenges can critically impact assets in the distribution grid—e.g., switchgears—intensifying the need to plan, conduct, and manage the maintenance of such assets. Predictive maintenance strategies that analyze assets' current and historical condition data have been discussed as promising approaches toward that end. However, the extant research focuses on designing and improving analytical algorithms or information technology (IT) artifacts while not considering how a maintenance service is cocreated by companies with IT. This research article posits that IT and service must be aligned closely, presenting an ensemble artifact comprising a digital industrial platform and a smart service system for predictive maintenance on the distribution grid. The artifact is evaluated by conducting a willingness-to-pay analysis with asset operators, documenting their demand for condition monitoring and predictive maintenance as an integrated solution, although they still struggle with even getting the condition data of their assets. Building on these results, we formalize the knowledge in the form of design principles and implications for managing the maintenance of critical assets in the distribution grid.}},
author = {{zur Heiden, Philipp and Priefer, Jennifer and Beverungen, Daniel}},
issn = {{0018-9391}},
journal = {{IEEE Transactions on Engineering Management}},
keywords = {{Design science research, digital platform, distribution grid, IS design, predictive maintenance, smart services}},
pages = {{3641--3655}},
publisher = {{Institute of Electrical and Electronics Engineers (IEEE)}},
title = {{{Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System}}},
doi = {{10.1109/tem.2024.3352819}},
volume = {{71}},
year = {{2024}},
}
@inproceedings{56918,
abstract = {{Joint value creation of organizations in ecosystems have a high failure rate, stressing the need for tools that enable the alignment of business models through visual inquiry. However, existing visual inquiry tools rarely consider recent design knowledge or ecosystem understanding. This leads to dissatisfied users and impedes the full realization of ecosystems’ potential. This short paper proposes an archaeological design science approach for enhancing the design of visual inquiry tools (e.g., a canvas) for ecosystems. Preliminary findings reveal 24 relevant artifacts, and shortcomings in the creation of conceptual models and rigorous evaluations. The proposed research process aims to develop design principles for more effective tools to bridge the gap between visual inquiry tools and ecosystems. This research contributes to design science research by reutilizing design knowledge and further developing the archaeological design approach. It also offers valuable information to practitioners about existing business model tools for the creation of ecosystems.}},
author = {{Vorbohle, Christian}},
booktitle = {{Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)}},
keywords = {{Design Science Research, Design Archaeology, Canvas Analysis, Business Model Tools}},
location = {{Paphos, Cyprus}},
title = {{{Bridging Boundaries: Enhancing Visual Inquiry Tools for Ecosystems through Design Archaeology}}},
year = {{2024}},
}
@article{47798,
abstract = {{Abstract
In diesem Beitrag wird die soziotechnische Gestaltung einer Intelligenten Personaleinsatzplanung beim Unternehmen Miele & Cie. KG im Rahmen des Leuchtturmprojekts „InTime“ im Kompetenzzentrum Arbeitswelt.Plus beschrieben. Hierzu werden die Durchführung und Auswertung einer Interviewreihe sowie das daraus erarbeitete Soll-Konzept vorgestellt.}},
author = {{Gabriel, Stefan and Bentler, Dominik and Bansmann, Michael and Andrew Latos, Benedikt and Kühn, Arno and Dumitrescu, Roman}},
issn = {{2511-0896}},
journal = {{Zeitschrift für wirtschaftlichen Fabrikbetrieb}},
keywords = {{Management Science and Operations Research, Strategy and Management, General Engineering}},
number = {{1-2}},
pages = {{64--68}},
publisher = {{Walter de Gruyter GmbH}},
title = {{{Soziotechnische Gestaltung einer intelligenten Personaleinsatzplanung}}},
doi = {{10.1515/zwf-2023-1009}},
volume = {{118}},
year = {{2023}},
}
@article{49827,
abstract = {{Im Beitrag wird ein digitales Tool zur fächerübergreifenden Förderung von Textkompetenzen vorgestellt. Zunächst werden die Funktionen des Tools beschrieben und das zugrundeliegende tool-based task Design erläutert. Anhand eines Lehr-Lern-Arrangements zum argumentierenden Schreiben wird exemplarisch gezeigt, wie das Tool im Deutschunterricht eingesetzt werden kann. Anschließend werden erste empirische Befunde aus der am Design-Based-Research orientierten Studie vorgestellt. Abstract (english): AnnoPy – A digital tool for cross-curricular text literacy development In this article we present a digital tool for cross-curricular text literacy development. At first, we describe the basic functions of the tool and the underlying tool-based task design. After that, a teaching arrangement for German lessons is used to show how the tool can be used to foster argumentative writing. Subsequently, first results of the design-based study are presented.}},
author = {{Rezat, Sara and Scholle, Oliver}},
journal = {{Medien im Deutschunterricht}},
keywords = {{Textkompetenz, Digitales Lesen und Schreiben, Kollaborativer Umgang mit Texten, Prozedurenorientierte Schreibdidaktik, Design-based-Research}},
title = {{{AnnoPy. Ein digitales Tool zur Förderung von Textkompetenzen}}},
doi = {{10.18716/OJS/MIDU/2023.1.5}},
year = {{2023}},
}
@article{44215,
abstract = {{In der zukünftigen Produktion werden der Aufbau und die Entwicklung der Fähigkeiten der Mitarbeiter:innen ein entscheidender Wettbewerbsvorteil von Unternehmen. In menschenzentrierten Montagesystemen passen sich die Mitarbeiter:innen auf der Grundlage von Lernprozessen an neue und sich ändernde Aufgaben an. Dazu muss der Bezug zu den Fähigkeiten der Mitarbeiter:innen im Zuge der integrierten Produkt-und Prozessentwicklung vorgesehen werden. Daher wurde eine Methodik entwickelt, die diese Fähigkeiten explizit abbildet und sie sowohl in der Entwicklung als auch in der kurzfristigen Personaleinsatzplanung bei der Aufgabenzuordnung berücksichtigt. Zur Anwendung wurde die Methodik prototypisch in einem Software-Werkzeug umgesetzt und in Kombination mit einer diskreten ereignisorientierten Simulation erprobt.}},
author = {{Gräßler, Iris and Roesmann, Daniel and Pottebaum, Jens}},
issn = {{2511-0896}},
journal = {{Zeitschrift für wirtschaftlichen Fabrikbetrieb}},
keywords = {{Management Science and Operations Research, Strategy and Management, General Engineering}},
number = {{3}},
pages = {{149--152}},
publisher = {{Walter de Gruyter GmbH}},
title = {{{Human Factors in der integrierten Produktentwicklung}}},
doi = {{10.1515/zwf-2023-1029}},
volume = {{118}},
year = {{2023}},
}
@article{53216,
author = {{Tavana, Madjid and Soltanifar, Mehdi and Santos-Arteaga, Francisco J.}},
issn = {{0254-5330}},
journal = {{Annals of Operations Research}},
keywords = {{Management Science and Operations Research, General Decision Sciences}},
number = {{2}},
pages = {{879--907}},
publisher = {{Springer Science and Business Media LLC}},
title = {{{Analytical hierarchy process: revolution and evolution}}},
doi = {{10.1007/s10479-021-04432-2}},
volume = {{326}},
year = {{2023}},
}
@article{53223,
author = {{Dellnitz, Andreas and Tavana, Madjid and Banker, Rajiv}},
issn = {{0254-5330}},
journal = {{Annals of Operations Research}},
keywords = {{Management Science and Operations Research, General Decision Sciences}},
number = {{2}},
pages = {{661--690}},
publisher = {{Springer Science and Business Media LLC}},
title = {{{A novel median-based optimization model for eco-efficiency assessment in data envelopment analysis}}},
doi = {{10.1007/s10479-022-04937-4}},
volume = {{322}},
year = {{2023}},
}
@article{46478,
abstract = {{High streets across Europe continue to lose consumers to online retail, leading to business closures and the decline of city centres, impairing cities’ overall liveability. To counter this vicious cycle, our study presents smartmarket2, the first instantiation of a digital actor engagement platform designed specifically for high streets. smartmarket2 enables hybrid online-offline customer journeys by connecting consumers to stores and other high street service providers. In an action design research (ADR) project, we design, implement and evaluate smartmarket2, involving 150 high street operators and 2,300 citizens in three cycles of building, intervention and evaluation. We derive four design principles that contribute prescriptive knowledge on the design of digital actor engagement platforms. Our results reveal that such a platform is able to increase engagement, but that it is subject to actors’ engagement dispositions.}},
author = {{Bartelheimer, Christian and zur Heiden, Philipp and Berendes, Carsten Ingo and Beverungen, Daniel}},
issn = {{0960-085X}},
journal = {{European Journal of Information Systems}},
keywords = {{Digital platform, action design research, design principles, actor engagement, engagement platform, location-based advertising}},
pages = {{1--34}},
publisher = {{Taylor & Francis}},
title = {{{Designing digital actor engagement platforms for local high streets: an action design research study}}},
doi = {{10.1080/0960085x.2023.2242847}},
year = {{2023}},
}
@inproceedings{37497,
abstract = {{Since historical times, cartographic maps have revealed spatial relations and enabled decisions and processes. Geographic Information Systems (GIS) allow for acquisition, management, analysis, and presentation of geospatial objects. With free geospatial data becoming available through open data policies and an increasing amount of digitally connected objects in the Internet of Things (IoT), GIS are becoming indispensable to Information Systems (IS) research. However, the consideration and relevance of GIS has only been investigated rarely. We examine, how and in which fields of application GIS have been studied in the IS literature and elicit the importance of GIS regarding their design and usage. A systematic literature review leads us to develop four research propositions. Our results indicate that GIS are still an undeservedly underrepresented discipline in IS and should be more theorized, put center-stage in design-oriented research, and considered for creating superior value co-creation in service systems.}},
author = {{Priefer, Jennifer}},
booktitle = {{Proceedings of the 56th Hawaii International Conference on System Sciences}},
editor = {{Bui, T.X. and Sprague, R.H.}},
keywords = {{GIS, Industry 4.0, and Sustainability, geographic information systems, geospatial data, gis, information systems research, literature review}},
title = {{{Geographic Information Systems in Information Systems Research - Review and Research Prospects}}},
year = {{2023}},
}
@article{44077,
author = {{Maack, Marten}},
issn = {{0167-6377}},
journal = {{Operations Research Letters}},
keywords = {{Applied Mathematics, Industrial and Manufacturing Engineering, Management Science and Operations Research, Software}},
number = {{3}},
pages = {{220--225}},
publisher = {{Elsevier BV}},
title = {{{Online load balancing on uniform machines with limited migration}}},
doi = {{10.1016/j.orl.2023.02.013}},
volume = {{51}},
year = {{2023}},
}