[{"date_updated":"2023-01-31T15:30:31Z","publisher":"SAGE Publications","volume":18,"author":[{"first_name":"Andreas","last_name":"Eggert","full_name":"Eggert, Andreas"},{"first_name":"Lena","full_name":"Steinhoff, Lena","last_name":"Steinhoff"},{"last_name":"Garnefeld","full_name":"Garnefeld, Ina","first_name":"Ina"}],"date_created":"2023-01-31T15:29:06Z","title":"Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs","doi":"10.1177/1094670514566797","publication_identifier":{"issn":["1094-6705","1552-7379"]},"publication_status":"published","issue":"2","year":"2015","intvolume":"        18","page":"210-228","citation":{"chicago":"Eggert, Andreas, Lena Steinhoff, and Ina Garnefeld. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” <i>Journal of Service Research</i> 18, no. 2 (2015): 210–28. <a href=\"https://doi.org/10.1177/1094670514566797\">https://doi.org/10.1177/1094670514566797</a>.","ieee":"A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs,” <i>Journal of Service Research</i>, vol. 18, no. 2, pp. 210–228, 2015, doi: <a href=\"https://doi.org/10.1177/1094670514566797\">10.1177/1094670514566797</a>.","ama":"Eggert A, Steinhoff L, Garnefeld I. Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. <i>Journal of Service Research</i>. 2015;18(2):210-228. doi:<a href=\"https://doi.org/10.1177/1094670514566797\">10.1177/1094670514566797</a>","short":"A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015) 210–228.","bibtex":"@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs}, volume={18}, DOI={<a href=\"https://doi.org/10.1177/1094670514566797\">10.1177/1094670514566797</a>}, number={2}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Eggert, Andreas and Steinhoff, Lena and Garnefeld, Ina}, year={2015}, pages={210–228} }","mla":"Eggert, Andreas, et al. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” <i>Journal of Service Research</i>, vol. 18, no. 2, SAGE Publications, 2015, pp. 210–28, doi:<a href=\"https://doi.org/10.1177/1094670514566797\">10.1177/1094670514566797</a>.","apa":"Eggert, A., Steinhoff, L., &#38; Garnefeld, I. (2015). Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. <i>Journal of Service Research</i>, <i>18</i>(2), 210–228. <a href=\"https://doi.org/10.1177/1094670514566797\">https://doi.org/10.1177/1094670514566797</a>"},"_id":"41297","user_id":"4336","keyword":["Organizational Behavior and Human Resource Management","Sociology and Political Science","Information Systems"],"language":[{"iso":"eng"}],"publication":"Journal of Service Research","type":"journal_article","abstract":[{"lang":"eng","text":"<jats:p> In service industries, hierarchical loyalty programs are common relationship marketing instruments that award elevated status to customers who exceed a certain spending level (e.g., gold membership). In practice, service companies offer elevated status to some customers who do not meet the required spending level, in an attempt to profit from the profound allure of status. Relying on social psychology research and a mixed-method approach, this study analyzes the loyalty impact of status endowments, defined as awards of elevated status to customers who are not entitled to it. An exploratory qualitative study identifies customer gratitude and customer skepticism as positive and negative mediators, respectively, of customers’ attitudinal responses to endowed status. Quantitative studies—two experimental and one survey—substantiate these bright and dark sides of endowed status. The efficacy of status endowment is contingent on the context. To alleviate the dark-side effect, managers can allow target customers to actively choose whether to be endowed, especially those who are close to achieving the status already, and provide valuable preferential treatment to customers elevated by either endowment or achievement. These insights offer guidelines for whether and how to use status endowment in hierarchical loyalty programs. </jats:p>"}],"status":"public"},{"author":[{"last_name":"Eggert","full_name":"Eggert, Andreas","first_name":"Andreas"},{"first_name":"Jens","last_name":"Hogreve","full_name":"Hogreve, Jens"},{"first_name":"Wolfgang","full_name":"Ulaga, Wolfgang","last_name":"Ulaga"},{"full_name":"Münkhoff, Eva","id":"3043","orcid":"0000-0001-6053-1012","last_name":"Münkhoff","first_name":"Eva"}],"date_created":"2023-02-01T08:31:19Z","volume":17,"publisher":"SAGE Publications","date_updated":"2023-09-01T10:08:03Z","doi":"10.1177/1094670513485823","title":"Revenue and Profit Implications of Industrial Service Strategies","issue":"1","publication_status":"published","publication_identifier":{"issn":["1094-6705","1552-7379"]},"citation":{"ama":"Eggert A, Hogreve J, Ulaga W, Münkhoff E. Revenue and Profit Implications of Industrial Service Strategies. <i>Journal of Service Research</i>. 2014;17(1):23-39. doi:<a href=\"https://doi.org/10.1177/1094670513485823\">10.1177/1094670513485823</a>","ieee":"A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Revenue and Profit Implications of Industrial Service Strategies,” <i>Journal of Service Research</i>, vol. 17, no. 1, pp. 23–39, 2014, doi: <a href=\"https://doi.org/10.1177/1094670513485823\">10.1177/1094670513485823</a>.","chicago":"Eggert, Andreas, Jens Hogreve, Wolfgang Ulaga, and Eva Münkhoff. “Revenue and Profit Implications of Industrial Service Strategies.” <i>Journal of Service Research</i> 17, no. 1 (2014): 23–39. <a href=\"https://doi.org/10.1177/1094670513485823\">https://doi.org/10.1177/1094670513485823</a>.","bibtex":"@article{Eggert_Hogreve_Ulaga_Münkhoff_2014, title={Revenue and Profit Implications of Industrial Service Strategies}, volume={17}, DOI={<a href=\"https://doi.org/10.1177/1094670513485823\">10.1177/1094670513485823</a>}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Münkhoff, Eva}, year={2014}, pages={23–39} }","short":"A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, Journal of Service Research 17 (2014) 23–39.","mla":"Eggert, Andreas, et al. “Revenue and Profit Implications of Industrial Service Strategies.” <i>Journal of Service Research</i>, vol. 17, no. 1, SAGE Publications, 2014, pp. 23–39, doi:<a href=\"https://doi.org/10.1177/1094670513485823\">10.1177/1094670513485823</a>.","apa":"Eggert, A., Hogreve, J., Ulaga, W., &#38; Münkhoff, E. (2014). Revenue and Profit Implications of Industrial Service Strategies. <i>Journal of Service Research</i>, <i>17</i>(1), 23–39. <a href=\"https://doi.org/10.1177/1094670513485823\">https://doi.org/10.1177/1094670513485823</a>"},"page":"23-39","intvolume":"        17","year":"2014","user_id":"49063","department":[{"_id":"785"}],"_id":"41341","language":[{"iso":"eng"}],"keyword":["Organizational Behavior and Human Resource Management","Sociology and Political Science","Information Systems"],"type":"journal_article","publication":"Journal of Service Research","status":"public","abstract":[{"text":"<jats:p> In many business markets, manufacturers seek service-led growth to secure their existing positions and continue to grow in increasingly competitive environments. Using longitudinal data from 513 German mechanical engineering companies and latent growth curve modeling, this study offers a fine-grained view of the financial performance implications of industrial service strategies. By disentangling the revenue and profit implications of industrial service strategies, findings reveal that such strategies increase both the level and the growth of manufacturing firms’ revenue streams. In contrast, they reduce the level but improve the growth of manufacturers’ profits. Results further suggest that services supporting the clients’ actions (SSC) and services supporting the supplier’s product (SSP) affect performance outcomes in different ways. SSCs directly affect revenue and profit streams. In turn, SSPs display only indirect effects on financial performance mediated through SSCs. A moderator analysis identifies two organizational contingencies that facilitate service business success: Only companies with decentralized decision-making processes and a high share of loyal customers can expect favorable financial results from industrial service strategies. In summary, this research provides significant insights and managerial guidance for turning service strategies into financial successes. </jats:p>","lang":"eng"}]},{"publication":"Journal of Economic Behavior and Organization","type":"journal_article","status":"public","user_id":"98922","_id":"45595","language":[{"iso":"eng"}],"keyword":["Organizational Behavior and Human Resource Management","Economics and Econometrics"],"publication_identifier":{"issn":["0167-2681"]},"publication_status":"published","page":"107-123","intvolume":"       105","citation":{"bibtex":"@article{Kesternich_Lange_Sturm_2014, title={The impact of burden sharing rules on the voluntary provision of public goods}, volume={105}, DOI={<a href=\"https://doi.org/10.1016/j.jebo.2014.04.024\">10.1016/j.jebo.2014.04.024</a>}, journal={Journal of Economic Behavior and Organization}, publisher={Elsevier BV}, author={Kesternich, Martin and Lange, Andreas and Sturm, Bodo}, year={2014}, pages={107–123} }","short":"M. Kesternich, A. Lange, B. Sturm, Journal of Economic Behavior and Organization 105 (2014) 107–123.","mla":"Kesternich, Martin, et al. “The Impact of Burden Sharing Rules on the Voluntary Provision of Public Goods.” <i>Journal of Economic Behavior and Organization</i>, vol. 105, Elsevier BV, 2014, pp. 107–23, doi:<a href=\"https://doi.org/10.1016/j.jebo.2014.04.024\">10.1016/j.jebo.2014.04.024</a>.","apa":"Kesternich, M., Lange, A., &#38; Sturm, B. (2014). The impact of burden sharing rules on the voluntary provision of public goods. <i>Journal of Economic Behavior and Organization</i>, <i>105</i>, 107–123. <a href=\"https://doi.org/10.1016/j.jebo.2014.04.024\">https://doi.org/10.1016/j.jebo.2014.04.024</a>","ama":"Kesternich M, Lange A, Sturm B. The impact of burden sharing rules on the voluntary provision of public goods. <i>Journal of Economic Behavior and Organization</i>. 2014;105:107-123. doi:<a href=\"https://doi.org/10.1016/j.jebo.2014.04.024\">10.1016/j.jebo.2014.04.024</a>","chicago":"Kesternich, Martin, Andreas Lange, and Bodo Sturm. “The Impact of Burden Sharing Rules on the Voluntary Provision of Public Goods.” <i>Journal of Economic Behavior and Organization</i> 105 (2014): 107–23. <a href=\"https://doi.org/10.1016/j.jebo.2014.04.024\">https://doi.org/10.1016/j.jebo.2014.04.024</a>.","ieee":"M. Kesternich, A. Lange, and B. Sturm, “The impact of burden sharing rules on the voluntary provision of public goods,” <i>Journal of Economic Behavior and Organization</i>, vol. 105, pp. 107–123, 2014, doi: <a href=\"https://doi.org/10.1016/j.jebo.2014.04.024\">10.1016/j.jebo.2014.04.024</a>."},"year":"2014","volume":105,"date_created":"2023-06-13T09:39:16Z","author":[{"id":"98922","full_name":"Kesternich, Martin","last_name":"Kesternich","first_name":"Martin"},{"first_name":"Andreas","last_name":"Lange","full_name":"Lange, Andreas"},{"full_name":"Sturm, Bodo","last_name":"Sturm","first_name":"Bodo"}],"publisher":"Elsevier BV","date_updated":"2023-09-15T07:35:35Z","doi":"10.1016/j.jebo.2014.04.024","title":"The impact of burden sharing rules on the voluntary provision of public goods"},{"keyword":["High Performance Computing","Service Level Agreement","Grid Resource","Resource Management System","Advance Reservation"],"language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"Nearly all existing HPC systems are operated by resource management systems based on the queuing approach. With the increasing acceptance of grid middleware like Globus, new requirements for the underlying local resource management systems arise. Features like advanced reservation or quality of service are needed to implement high level functions like co-allocation. However it is difficult to realize these features with a resource management system based on the queuing concept since it considers only the present resource usage.\r\n\r\nIn this paper we present an approach which closes this gap. By assigning start times to each resource request, a complete schedule is planned. Advanced reservations are now easily possible. Based on this planning approach functions like diffuse requests, automatic duration extension, or service level agreements are described. We think they are useful to increase the usability, acceptance and performance of HPC machines. In the second part of this paper we present a planning based resource management system which already covers some of the mentioned features."}],"publication":"Proc. Workshop on Job Scheduling Strategies for Parallel Processing (JSSPP)","title":"Scheduling in HPC Resource Management Systems: Queuing vs. Planning","date_created":"2018-03-29T11:37:24Z","year":"2003","_id":"1998","series_title":"Lecture Notes in Computer Science","user_id":"15274","department":[{"_id":"27"}],"status":"public","type":"conference","doi":"10.1007/10968987_1","date_updated":"2022-01-06T06:54:17Z","author":[{"first_name":"Matthias","last_name":"Hovestadt","full_name":"Hovestadt, Matthias"},{"full_name":"Kao, Odej","last_name":"Kao","first_name":"Odej"},{"last_name":"Keller","full_name":"Keller, Axel","id":"15274","first_name":"Axel"},{"last_name":"Streit","full_name":"Streit, Achim","first_name":"Achim"}],"volume":2862,"place":"Berlin / Heidelberg","citation":{"bibtex":"@inproceedings{Hovestadt_Kao_Keller_Streit_2003, place={Berlin / Heidelberg}, series={Lecture Notes in Computer Science}, title={Scheduling in HPC Resource Management Systems: Queuing vs. Planning}, volume={2862}, DOI={<a href=\"https://doi.org/10.1007/10968987_1\">10.1007/10968987_1</a>}, booktitle={Proc. Workshop on Job Scheduling Strategies for Parallel Processing (JSSPP)}, author={Hovestadt, Matthias and Kao, Odej and Keller, Axel and Streit, Achim}, year={2003}, pages={1–20}, collection={Lecture Notes in Computer Science} }","short":"M. Hovestadt, O. Kao, A. Keller, A. Streit, in: Proc. Workshop on Job Scheduling Strategies for Parallel Processing (JSSPP), Berlin / Heidelberg, 2003, pp. 1–20.","mla":"Hovestadt, Matthias, et al. “Scheduling in HPC Resource Management Systems: Queuing vs. Planning.” <i>Proc. Workshop on Job Scheduling Strategies for Parallel Processing (JSSPP)</i>, vol. 2862, 2003, pp. 1–20, doi:<a href=\"https://doi.org/10.1007/10968987_1\">10.1007/10968987_1</a>.","apa":"Hovestadt, M., Kao, O., Keller, A., &#38; Streit, A. (2003). Scheduling in HPC Resource Management Systems: Queuing vs. Planning. In <i>Proc. Workshop on Job Scheduling Strategies for Parallel Processing (JSSPP)</i> (Vol. 2862, pp. 1–20). Berlin / Heidelberg. <a href=\"https://doi.org/10.1007/10968987_1\">https://doi.org/10.1007/10968987_1</a>","ama":"Hovestadt M, Kao O, Keller A, Streit A. Scheduling in HPC Resource Management Systems: Queuing vs. Planning. In: <i>Proc. Workshop on Job Scheduling Strategies for Parallel Processing (JSSPP)</i>. Vol 2862. Lecture Notes in Computer Science. Berlin / Heidelberg; 2003:1-20. doi:<a href=\"https://doi.org/10.1007/10968987_1\">10.1007/10968987_1</a>","ieee":"M. Hovestadt, O. Kao, A. Keller, and A. Streit, “Scheduling in HPC Resource Management Systems: Queuing vs. Planning,” in <i>Proc. Workshop on Job Scheduling Strategies for Parallel Processing (JSSPP)</i>, 2003, vol. 2862, pp. 1–20.","chicago":"Hovestadt, Matthias, Odej Kao, Axel Keller, and Achim Streit. “Scheduling in HPC Resource Management Systems: Queuing vs. Planning.” In <i>Proc. Workshop on Job Scheduling Strategies for Parallel Processing (JSSPP)</i>, 2862:1–20. Lecture Notes in Computer Science. Berlin / Heidelberg, 2003. <a href=\"https://doi.org/10.1007/10968987_1\">https://doi.org/10.1007/10968987_1</a>."},"page":"1-20","intvolume":"      2862","publication_status":"published"}]