[{"citation":{"ieee":"T. Jenert, T. Brahm, L. Gommers, and P. Kühner , “How do they find their place? A typology of students’ enculturation during the first year at a business school,” <i>Learning, Culture and Social Interaction</i>, vol. 12, no. 87–99, pp. 87–99, 2017.","apa":"Jenert, T., Brahm, T., Gommers, L., &#38; Kühner , P. (2017). How do they find their place? A typology of students’ enculturation during the first year at a business school. <i>Learning, Culture and Social Interaction</i>, <i>12</i>(87–99), 87–99.","short":"T. Jenert, T. Brahm, L. Gommers, P. Kühner , Learning, Culture and Social Interaction 12 (2017) 87–99.","chicago":"Jenert, Tobias, Taiga Brahm, Luci Gommers, and Patrizia Kühner . “How Do They Find Their Place? A Typology of Students’ Enculturation during the First Year at a Business School.” <i>Learning, Culture and Social Interaction</i> 12, no. 87–99 (2017): 87–99.","mla":"Jenert, Tobias, et al. “How Do They Find Their Place? A Typology of Students’ Enculturation during the First Year at a Business School.” <i>Learning, Culture and Social Interaction</i>, vol. 12, no. 87–99, Elsevier, 2017, pp. 87–99.","bibtex":"@article{Jenert_Brahm_Gommers_Kühner _2017, title={How do they find their place? A typology of students’ enculturation during the first year at a business school}, volume={12}, number={87–99}, journal={Learning, Culture and Social Interaction}, publisher={Elsevier}, author={Jenert, Tobias and Brahm, Taiga and Gommers, Luci and Kühner , Patrizia}, year={2017}, pages={87–99} }","ama":"Jenert T, Brahm T, Gommers L, Kühner  P. How do they find their place? A typology of students’ enculturation during the first year at a business school. <i>Learning, Culture and Social Interaction</i>. 2017;12(87-99):87-99."},"volume":12,"user_id":"51057","publisher":"Elsevier","_id":"4420","page":"87-99","status":"public","department":[{"_id":"208"},{"_id":"282"}],"type":"journal_article","keyword":["Student transition","Enculturation","Dropout","Retention"],"date_created":"2018-09-18T08:54:38Z","extern":"1","abstract":[{"lang":"eng","text":"Students' experiences of their first year of studying are of prime importance for their further development in Higher Education (HE). Consequently, the first year and the related phenomena of student performance, retention, and dropout have been extensively studied. Research shows that during the first year, the individual student's ability or failure to adapt to the new socio-cultural environment influences his/her academic success. Yet, surprisingly little is known about the actual processes through which students integrate into the socio-cultural context of HE. Applying a socio-cultural approach, our qualitative interview study followed 14 university students through their first year, investigating why some students experience an easier transition into HE compared to others. Our research results in a typology of four transition types characterized by their orientation towards the socio-cultural context of studying."}],"issue":"87-99","publication":"Learning, Culture and Social Interaction","intvolume":"        12","date_updated":"2022-01-06T07:01:03Z","publication_identifier":{"unknown":["2210-6561"]},"author":[{"full_name":"Jenert, Tobias","first_name":"Tobias","last_name":"Jenert"},{"full_name":"Brahm, Taiga","first_name":"Taiga","last_name":"Brahm"},{"full_name":"Gommers, Luci","last_name":"Gommers","first_name":"Luci"},{"first_name":"Patrizia","last_name":"Kühner ","full_name":"Kühner , Patrizia"}],"year":"2017","title":"How do they find their place? A typology of students' enculturation during the first year at a business school"},{"abstract":[{"text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract.","lang":"eng"}],"citation":{"apa":"Wangenheim, F. v, Wünderlich, N., &#38; Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>, (79), 181--188.","ieee":"F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” <i>Journal of Business Research</i>, no. 79, pp. 181--188, 2017.","short":"F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.","chicago":"Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79 (2017): 181--188.","mla":"Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>, no. 79, Elsevier, 2017, pp. 181--188.","ama":"Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>. 2017;(79):181--188.","bibtex":"@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }"},"issue":"79","publication":"Journal of Business Research","department":[{"_id":"178"},{"_id":"181"}],"keyword":["IT-based service","Smart services","Contract renewal","Retention","Customer churn","Free trial"],"type":"journal_article","date_created":"2018-10-26T10:11:34Z","article_type":"original","publication_status":"published","date_updated":"2022-01-06T07:01:30Z","author":[{"last_name":"Wangenheim","first_name":"Florian v","full_name":"Wangenheim, Florian v"},{"id":"36392","full_name":"Wünderlich, Nancy","first_name":"Nancy","last_name":"Wünderlich"},{"full_name":"Schumann, Jan H","first_name":"Jan H","last_name":"Schumann"}],"status":"public","year":"2017","title":"Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts","user_id":"37741","publisher":"Elsevier","_id":"4947","language":[{"iso":"eng"}],"page":"181--188"},{"language":[{"iso":"eng"}],"author":[{"full_name":"Scherer, Anne","last_name":"Scherer","first_name":"Anne"},{"last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392"},{"last_name":"Von Wangenheim","first_name":"Florian","full_name":"Von Wangenheim, Florian"}],"publication_identifier":{"issn":["0276-7783."]},"title":"The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.","year":"2015","article_type":"original","intvolume":"        39","publication_status":"published","date_updated":"2022-01-06T07:02:36Z","date_created":"2018-11-15T11:36:38Z","department":[{"_id":"181"}],"keyword":["customer defection","customer retention","e-service","longitudinal","Self-service","value-in-context"],"type":"journal_article","publication":"MIS Quarterly","issue":"1","abstract":[{"lang":"eng","text":"Advancements in information technology have changed the way customers experience a service encounter and their relationship with service providers. Especially technology-based self-service channels have found their way into the 21st century service economy. While research embraces these channels for their cost-efficiency, it has not examined whether a shift from personal to self-service affects customer–firm relationships. Drawing from the service-dominant logic and its central concept of value-in-context, we discuss customers’ value creation in self-service and personal service channels and examine the long-term impact of these channels on customer retention. Using longitudinal customer data, we investigate how the ratio of self-service versus personal service use influences customer defection over time. Our findings suggest that the ratio of self-service to personal service used affects customer defection in a U-shaped manner, with intermediate levels of both self-service and personal service use being associated with the lowest likelihood of defection. We also find that this effect mitigates over time. We conclude that firms should not shift customers toward self-service channels completely, especially not at the beginning of a relationship. Our study underlines the importance of understanding when and how self-service technologies create valuable customer experiences and stresses the notion of actively managing customers’ cocreation of value. "}],"_id":"5704","publisher":"MIS RC","page":"177-200","volume":39,"user_id":"37741","status":"public","citation":{"bibtex":"@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}, volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200} }","ama":"Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>. 2015;39(1):177-200.","mla":"Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i>, vol. 39, no. 1, MIS RC, 2015, pp. 177–200.","chicago":"Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i> 39, no. 1 (2015): 177–200.","short":"A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.","ieee":"A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,” <i>MIS Quarterly</i>, vol. 39, no. 1, pp. 177–200, 2015.","apa":"Scherer, A., Wünderlich, N., &#38; Von Wangenheim, F. (2015). The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>, <i>39</i>(1), 177–200."}},{"type":"conference","keyword":["Enculturation","first-year students","beginning students","retention","drop-out"],"department":[{"_id":"208"},{"_id":"518"}],"date_created":"2018-09-18T13:00:01Z","abstract":[{"lang":"eng","text":"The first year of studying has been extensively researched applying different theoretical lenses to better understand the transition into Higher Education (HE). It is of particular interest to investigate how students deal with frictions between themselves as individuals and what they perceive to be dominant features of the first-year culture of their studies. To tackle this question, a qualitative longitudinal study was conducted. Based on a sociocultural understanding of attitudes and motivations, its aim was to closely follow a relatively small but highly diverse sample of students throughout their first year at a business school in order to develop an in-depth understanding of each individual’s motivational and attitudinal development."}],"extern":"1","citation":{"mla":"Jenert, Tobias, and Taiga Brahm. <i>How Do They Find Their Place? A Longitudinal Study of Management Students’ Attitudes and Motivations During Their First Year at Business School</i>. 2015.","bibtex":"@inproceedings{Jenert_Brahm_2015, title={How Do They Find Their Place? A Longitudinal Study of Management Students’ Attitudes and Motivations During Their First Year at Business School}, author={Jenert, Tobias and Brahm, Taiga}, year={2015} }","ama":"Jenert T, Brahm T. How Do They Find Their Place? A Longitudinal Study of Management Students’ Attitudes and Motivations During Their First Year at Business School. In: ; 2015.","ieee":"T. Jenert and T. Brahm, “How Do They Find Their Place? A Longitudinal Study of Management Students’ Attitudes and Motivations During Their First Year at Business School,” presented at the American Educational Research Association (AERA) Annual Meeting 2015, Chicago, 2015.","apa":"Jenert, T., &#38; Brahm, T. (2015). How Do They Find Their Place? A Longitudinal Study of Management Students’ Attitudes and Motivations During Their First Year at Business School. Presented at the American Educational Research Association (AERA) Annual Meeting 2015, Chicago.","chicago":"Jenert, Tobias, and Taiga Brahm. “How Do They Find Their Place? A Longitudinal Study of Management Students’ Attitudes and Motivations During Their First Year at Business School,” 2015.","short":"T. Jenert, T. Brahm, in: 2015."},"user_id":"51057","_id":"4465","date_updated":"2022-01-06T07:01:05Z","year":"2015","status":"public","title":"How Do They Find Their Place? A Longitudinal Study of Management Students' Attitudes and Motivations During Their First Year at Business School","conference":{"location":"Chicago","start_date":"2015-04-16","name":"American Educational Research Association (AERA) Annual Meeting 2015","end_date":"2015-04-20"},"author":[{"full_name":"Jenert, Tobias","first_name":"Tobias","orcid":" https://orcid.org/0000-0001-9262-5646","last_name":"Jenert","id":"71994"},{"first_name":"Taiga","last_name":"Brahm","full_name":"Brahm, Taiga"}]}]