---
_id: '4420'
abstract:
- lang: eng
  text: Students' experiences of their first year of studying are of prime importance
    for their further development in Higher Education (HE). Consequently, the first
    year and the related phenomena of student performance, retention, and dropout
    have been extensively studied. Research shows that during the first year, the
    individual student's ability or failure to adapt to the new socio-cultural environment
    influences his/her academic success. Yet, surprisingly little is known about the
    actual processes through which students integrate into the socio-cultural context
    of HE. Applying a socio-cultural approach, our qualitative interview study followed
    14 university students through their first year, investigating why some students
    experience an easier transition into HE compared to others. Our research results
    in a typology of four transition types characterized by their orientation towards
    the socio-cultural context of studying.
author:
- first_name: Tobias
  full_name: Jenert, Tobias
  last_name: Jenert
- first_name: Taiga
  full_name: Brahm, Taiga
  last_name: Brahm
- first_name: Luci
  full_name: Gommers, Luci
  last_name: Gommers
- first_name: Patrizia
  full_name: Kühner , Patrizia
  last_name: 'Kühner '
citation:
  ama: Jenert T, Brahm T, Gommers L, Kühner  P. How do they find their place? A typology
    of students’ enculturation during the first year at a business school. <i>Learning,
    Culture and Social Interaction</i>. 2017;12(87-99):87-99.
  apa: Jenert, T., Brahm, T., Gommers, L., &#38; Kühner , P. (2017). How do they find
    their place? A typology of students’ enculturation during the first year at a
    business school. <i>Learning, Culture and Social Interaction</i>, <i>12</i>(87–99),
    87–99.
  bibtex: '@article{Jenert_Brahm_Gommers_Kühner _2017, title={How do they find their
    place? A typology of students’ enculturation during the first year at a business
    school}, volume={12}, number={87–99}, journal={Learning, Culture and Social Interaction},
    publisher={Elsevier}, author={Jenert, Tobias and Brahm, Taiga and Gommers, Luci
    and Kühner , Patrizia}, year={2017}, pages={87–99} }'
  chicago: 'Jenert, Tobias, Taiga Brahm, Luci Gommers, and Patrizia Kühner . “How
    Do They Find Their Place? A Typology of Students’ Enculturation during the First
    Year at a Business School.” <i>Learning, Culture and Social Interaction</i> 12,
    no. 87–99 (2017): 87–99.'
  ieee: T. Jenert, T. Brahm, L. Gommers, and P. Kühner , “How do they find their place?
    A typology of students’ enculturation during the first year at a business school,”
    <i>Learning, Culture and Social Interaction</i>, vol. 12, no. 87–99, pp. 87–99,
    2017.
  mla: Jenert, Tobias, et al. “How Do They Find Their Place? A Typology of Students’
    Enculturation during the First Year at a Business School.” <i>Learning, Culture
    and Social Interaction</i>, vol. 12, no. 87–99, Elsevier, 2017, pp. 87–99.
  short: T. Jenert, T. Brahm, L. Gommers, P. Kühner , Learning, Culture and Social
    Interaction 12 (2017) 87–99.
date_created: 2018-09-18T08:54:38Z
date_updated: 2022-01-06T07:01:03Z
department:
- _id: '208'
- _id: '282'
extern: '1'
intvolume: '        12'
issue: 87-99
keyword:
- Student transition
- Enculturation
- Dropout
- Retention
page: 87-99
publication: Learning, Culture and Social Interaction
publication_identifier:
  unknown:
  - 2210-6561
publisher: Elsevier
status: public
title: How do they find their place? A typology of students' enculturation during
  the first year at a business school
type: journal_article
user_id: '51057'
volume: 12
year: '2017'
...
---
_id: '4947'
abstract:
- lang: eng
  text: Manufacturers increasingly integrate information and communication technologies
    into their products so that they can provide IT-based services. Organizations
    that formerly concentrated on transactional sales thus confront a new challenge
    associated with managing service usage—retention and extracting value from investments
    in smart technology. This study combines a marketing and an information systems
    perspective in a field study conducted jointly with a large European car manufacturer.
    Understanding the renewal decision for IT-based service contracts requires knowledge
    from both disciplines. The paper shows that combining behavioral predictor variables
    stemming from marketing research and technology-related perceptual variables stemming
    from technology acceptance research increases the explanatory power and prediction
    accuracy of forecasting models for customer renewal decisions. Specifically, the
    authors show that perceptions of usefulness become more important the longer customers
    use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
  full_name: Wangenheim, Florian v
  last_name: Wangenheim
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Jan H
  full_name: Schumann, Jan H
  last_name: Schumann
citation:
  ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer
    renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>.
    2017;(79):181--188.
  apa: Wangenheim, F. v, Wünderlich, N., &#38; Schumann, J. H. (2017). Renew or cancel?
    Drivers of customer renewal decisions for IT-based service contracts. <i>Journal
    of Business Research</i>, (79), 181--188.
  bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
    of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
    Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }'
  chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or
    Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
    <i>Journal of Business Research</i>, no. 79 (2017): 181--188.'
  ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
    of customer renewal decisions for IT-based service contracts,” <i>Journal of Business
    Research</i>, no. 79, pp. 181--188, 2017.
  mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
    Decisions for IT-Based Service Contracts.” <i>Journal of Business Research</i>,
    no. 79, Elsevier, 2017, pp. 181--188.
  short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research
    (2017) 181--188.
date_created: 2018-10-26T10:11:34Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- IT-based service
- Smart services
- Contract renewal
- Retention
- Customer churn
- Free trial
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
  contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '5704'
abstract:
- lang: eng
  text: 'Advancements in information technology have changed the way customers experience
    a service encounter and their relationship with service providers. Especially
    technology-based self-service channels have found their way into the 21st century
    service economy. While research embraces these channels for their cost-efficiency,
    it has not examined whether a shift from personal to self-service affects customer–firm
    relationships. Drawing from the service-dominant logic and its central concept
    of value-in-context, we discuss customers’ value creation in self-service and
    personal service channels and examine the long-term impact of these channels on
    customer retention. Using longitudinal customer data, we investigate how the ratio
    of self-service versus personal service use influences customer defection over
    time. Our findings suggest that the ratio of self-service to personal service
    used affects customer defection in a U-shaped manner, with intermediate levels
    of both self-service and personal service use being associated with the lowest
    likelihood of defection. We also find that this effect mitigates over time. We
    conclude that firms should not shift customers toward self-service channels completely,
    especially not at the beginning of a relationship. Our study underlines the importance
    of understanding when and how self-service technologies create valuable customer
    experiences and stresses the notion of actively managing customers’ cocreation
    of value. '
article_type: original
author:
- first_name: Anne
  full_name: Scherer, Anne
  last_name: Scherer
- first_name: Nancy
  full_name: Wünderlich, Nancy
  id: '36392'
  last_name: Wünderlich
- first_name: Florian
  full_name: Von Wangenheim, Florian
  last_name: Von Wangenheim
citation:
  ama: 'Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term
    Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>.
    2015;39(1):177-200.'
  apa: 'Scherer, A., Wünderlich, N., &#38; Von Wangenheim, F. (2015). The Value of
    Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer
    Retention. <i>MIS Quarterly</i>, <i>39</i>(1), 177–200.'
  bibtex: '@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service:
    Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.},
    volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer,
    Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200}
    }'
  chicago: 'Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value
    of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer
    Retention.” <i>MIS Quarterly</i> 39, no. 1 (2015): 177–200.'
  ieee: 'A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service:
    Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,”
    <i>MIS Quarterly</i>, vol. 39, no. 1, pp. 177–200, 2015.'
  mla: 'Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based
    Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i>, vol. 39, no.
    1, MIS RC, 2015, pp. 177–200.'
  short: A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.
date_created: 2018-11-15T11:36:38Z
date_updated: 2022-01-06T07:02:36Z
department:
- _id: '181'
intvolume: '        39'
issue: '1'
keyword:
- customer defection
- customer retention
- e-service
- longitudinal
- Self-service
- value-in-context
language:
- iso: eng
page: 177-200
publication: MIS Quarterly
publication_identifier:
  issn:
  - 0276-7783.
publication_status: published
publisher: MIS RC
status: public
title: 'The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service
  Usage on Customer Retention.'
type: journal_article
user_id: '37741'
volume: 39
year: '2015'
...
---
_id: '4465'
abstract:
- lang: eng
  text: The first year of studying has been extensively researched applying different
    theoretical lenses to better understand the transition into Higher Education (HE).
    It is of particular interest to investigate how students deal with frictions between
    themselves as individuals and what they perceive to be dominant features of the
    first-year culture of their studies. To tackle this question, a qualitative longitudinal
    study was conducted. Based on a sociocultural understanding of attitudes and motivations,
    its aim was to closely follow a relatively small but highly diverse sample of
    students throughout their first year at a business school in order to develop
    an in-depth understanding of each individual’s motivational and attitudinal development.
author:
- first_name: Tobias
  full_name: Jenert, Tobias
  id: '71994'
  last_name: Jenert
  orcid: ' https://orcid.org/0000-0001-9262-5646'
- first_name: Taiga
  full_name: Brahm, Taiga
  last_name: Brahm
citation:
  ama: 'Jenert T, Brahm T. How Do They Find Their Place? A Longitudinal Study of Management
    Students’ Attitudes and Motivations During Their First Year at Business School.
    In: ; 2015.'
  apa: Jenert, T., &#38; Brahm, T. (2015). How Do They Find Their Place? A Longitudinal
    Study of Management Students’ Attitudes and Motivations During Their First Year
    at Business School. Presented at the American Educational Research Association
    (AERA) Annual Meeting 2015, Chicago.
  bibtex: '@inproceedings{Jenert_Brahm_2015, title={How Do They Find Their Place?
    A Longitudinal Study of Management Students’ Attitudes and Motivations During
    Their First Year at Business School}, author={Jenert, Tobias and Brahm, Taiga},
    year={2015} }'
  chicago: Jenert, Tobias, and Taiga Brahm. “How Do They Find Their Place? A Longitudinal
    Study of Management Students’ Attitudes and Motivations During Their First Year
    at Business School,” 2015.
  ieee: T. Jenert and T. Brahm, “How Do They Find Their Place? A Longitudinal Study
    of Management Students’ Attitudes and Motivations During Their First Year at Business
    School,” presented at the American Educational Research Association (AERA) Annual
    Meeting 2015, Chicago, 2015.
  mla: Jenert, Tobias, and Taiga Brahm. <i>How Do They Find Their Place? A Longitudinal
    Study of Management Students’ Attitudes and Motivations During Their First Year
    at Business School</i>. 2015.
  short: 'T. Jenert, T. Brahm, in: 2015.'
conference:
  end_date: 2015-04-20
  location: Chicago
  name: American Educational Research Association (AERA) Annual Meeting 2015
  start_date: 2015-04-16
date_created: 2018-09-18T13:00:01Z
date_updated: 2022-01-06T07:01:05Z
department:
- _id: '208'
- _id: '518'
extern: '1'
keyword:
- Enculturation
- first-year students
- beginning students
- retention
- drop-out
status: public
title: How Do They Find Their Place? A Longitudinal Study of Management Students'
  Attitudes and Motivations During Their First Year at Business School
type: conference
user_id: '51057'
year: '2015'
...