---
_id: '5675'
abstract:
- lang: eng
  text: When responding to natural disasters, professional relief units are often
    supported by many volunteers which are not affiliated to humanitarian organizations.
    The effective coordination of these volunteers is crucial to leverage their capabilities
    and to avoid conflicts with professional relief units. In this paper, we empirically
    identify key requirements that professional relief units pose on this coordination.
    Based on these requirements, we suggest a decision model. We computationally solve
    a real-world instance of the model and empirically validate the computed solution
    in interviews with practitioners. Our results show that the suggested model allows
    for solving volunteer coordination tasks of realistic size near-optimally within
    short time, with the determined solution being well accepted by practitioners.
    We also describe in this article how the suggested decision support model is integrated
    in the volunteer coordination system which we develop in joint cooperation with
    a disaster management authority and a software development company.
author:
- first_name: Gerhard
  full_name: Rauchecker, Gerhard
  last_name: Rauchecker
- first_name: Guido
  full_name: Schryen, Guido
  id: '72850'
  last_name: Schryen
citation:
  ama: 'Rauchecker G, Schryen G. Decision Support for the Optimal Coordination of
    Spontaneous Volunteers in Disaster Relief. In: <i>Proceedings of the 15th International
    Conference on Information Systems for Crisis Response and Management</i>. ; 2018.'
  apa: Rauchecker, G., &#38; Schryen, G. (2018). Decision Support for the Optimal
    Coordination of Spontaneous Volunteers in Disaster Relief. In <i>Proceedings of
    the 15th International Conference on Information Systems for Crisis Response and
    Management</i>. Rochester, NY, USA.
  bibtex: '@inproceedings{Rauchecker_Schryen_2018, title={Decision Support for the
    Optimal Coordination of Spontaneous Volunteers in Disaster Relief}, booktitle={Proceedings
    of the 15th International Conference on Information Systems for Crisis Response
    and Management}, author={Rauchecker, Gerhard and Schryen, Guido}, year={2018}
    }'
  chicago: Rauchecker, Gerhard, and Guido Schryen. “Decision Support for the Optimal
    Coordination of Spontaneous Volunteers in Disaster Relief.” In <i>Proceedings
    of the 15th International Conference on Information Systems for Crisis Response
    and Management</i>, 2018.
  ieee: G. Rauchecker and G. Schryen, “Decision Support for the Optimal Coordination
    of Spontaneous Volunteers in Disaster Relief,” in <i>Proceedings of the 15th International
    Conference on Information Systems for Crisis Response and Management</i>, Rochester,
    NY, USA, 2018.
  mla: Rauchecker, Gerhard, and Guido Schryen. “Decision Support for the Optimal Coordination
    of Spontaneous Volunteers in Disaster Relief.” <i>Proceedings of the 15th International
    Conference on Information Systems for Crisis Response and Management</i>, 2018.
  short: 'G. Rauchecker, G. Schryen, in: Proceedings of the 15th International Conference
    on Information Systems for Crisis Response and Management, 2018.'
conference:
  location: Rochester, NY, USA
  name: 15th International Conference on Information Systems for Crisis Response and
    Management
date_created: 2018-11-14T15:35:54Z
date_updated: 2022-01-06T07:02:28Z
ddc:
- '000'
department:
- _id: '277'
extern: '1'
file:
- access_level: open_access
  content_type: application/pdf
  creator: hsiemes
  date_created: 2018-12-07T11:25:06Z
  date_updated: 2018-12-13T15:05:44Z
  file_id: '6020'
  file_name: 2018_ISCRAM_Conference_Proceedings - Publication Version.pdf
  file_size: 488472
  relation: main_file
file_date_updated: 2018-12-13T15:05:44Z
has_accepted_license: '1'
keyword:
- Coordination of spontaneous volunteers
- volunteer coordination system
- decision support
- scheduling optimization model
- linear programming
language:
- iso: eng
oa: '1'
publication: Proceedings of the 15th International Conference on Information Systems
  for Crisis Response and Management
status: public
title: Decision Support for the Optimal Coordination of Spontaneous Volunteers in
  Disaster Relief
type: conference
user_id: '61579'
year: '2018'
...