[{"project":[{"name":"KuMuS-ProNeD: KuMuS-ProNeD - Professionelle Netzwerke zur Förderung adaptiver, handlungsbezogener, digitaler Innovationen in der Lehrkräftebildung in Kunst, Musik und Sport","_id":"792"}],"_id":"58347","user_id":"59865","department":[{"_id":"36"},{"_id":"129"},{"_id":"540"},{"_id":"131"},{"_id":"868"}],"keyword":["Edugram","Instagram","Musiktheorie","Postdigitalität","Social Media"],"language":[{"iso":"ger"}],"type":"journal_article","publication":"Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten","status":"public","publisher":"Auditive Medienkulturen","date_updated":"2025-01-24T08:35:15Z","oa":"1","author":[{"last_name":"Godau","id":"98877","full_name":"Godau, Marc","first_name":"Marc"},{"first_name":"Phillip","last_name":"Gosmann","id":"59865","full_name":"Gosmann, Phillip"}],"date_created":"2025-01-23T18:10:06Z","title":"Social Media Music Theory. Musiktheorie auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität","main_file_link":[{"open_access":"1","url":"https://www.auditive-medienkulturen.de/2025/01/23/social-media-music-theory/"}],"publication_status":"published","year":"2025","citation":{"ama":"Godau M, Gosmann P. Social Media Music Theory. Musiktheorie auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität. <i>Auditive Medienkulturen ‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten</i>. Published online 2025.","ieee":"M. Godau and P. Gosmann, “Social Media Music Theory. Musiktheorie auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität,” <i>Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten</i>, 2025.","chicago":"Godau, Marc, and Phillip Gosmann. “Social Media Music Theory. Musiktheorie auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität.” <i>Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten</i>, 2025.","apa":"Godau, M., &#38; Gosmann, P. (2025). Social Media Music Theory. Musiktheorie auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität. <i>Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten</i>.","mla":"Godau, Marc, and Phillip Gosmann. “Social Media Music Theory. Musiktheorie auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität.” <i>Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten</i>, Auditive Medienkulturen, 2025.","short":"M. Godau, P. Gosmann, Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten (2025).","bibtex":"@article{Godau_Gosmann_2025, title={Social Media Music Theory. Musiktheorie auf Instagram als Teil einer Musikpädagogik im Zeitalter der Postdigitalität}, journal={Auditive Medienkulturen. ‘The Evolution of Sound’? Soundkulturelle Praktiken in Social Media-Mikroformaten}, publisher={Auditive Medienkulturen}, author={Godau, Marc and Gosmann, Phillip}, year={2025} }"}},{"abstract":[{"lang":"eng","text":"Between Dethematizing and Demonetisation: The Holocaust in depictions of National-Socialism and World War Two on YouTube – In September 2018, an ambitious \r\nand highly noteworthy project for the construction and distribution of a broad-reaching portrayal of 20th-century violence in the digital age was launched: the YouTube \r\nchannel World War Two (WW2). Their mission was to present the experiences of \r\nthose who lived through the war in a radically objective, apolitical, and detailed \r\nmanner. The main series, sharing the same title as the channel, focused on military \r\nevents, while another series titled War Against Humanity (WAH) would address \r\nwar crimes, human rights abuses, the mass murder of civilians and prisoners of \r\nwar, Nazi euthanasia crimes, and the Holocaust. This division of the narrative into \r\na military history (main series) and a separate history of war crimes and the Holocaust (side series) raises important questions about the conditions, opportunities, \r\nand limitations that YouTube’s media and economic structures impose on the portrayal of war, mass violence, and genocide. The paper also examines how these \r\nstructures influence the narrative and shape the presented historical image, and \r\nwhat consequences arise for the depiction of war and history from an academic perspective. Lastly, it explores the reasons behind this narrative split: whether it was \r\na deliberate decision to systematically differentiate the storytelling or a strategic \r\nmove shaped by YouTube’s media and economic constraints. The question arises: \r\nto what extent can historical education on digital platforms like YouTube, driven \r\nby the need for content monetization, still align closely with academic standards?"}],"publication":"Zeitschrift für Genozidforschung","keyword":["Zweiter Weltkrieg","Holocaust","Geschichtsbild","Public History","Social Media","YouTube","Erinnerungskultur"],"language":[{"iso":"ger"}],"year":"2024","quality_controlled":"1","issue":"2","title":"Zwischen Dethematisierung und Demonetarisierung  Der Holocaust in Darstellungen von NS  und Zweitem Weltkrieg auf YouTube","publisher":"Velbrück ","date_created":"2024-12-05T13:08:48Z","status":"public","type":"journal_article","article_type":"original","project":[{"_id":"1273","name":"Der Zweite Weltkrieg und seine (Un-)Vermarktbarkeit"}],"_id":"57593","user_id":"102451","department":[{"_id":"6"}],"citation":{"chicago":"Quast, Julia. “Zwischen Dethematisierung und Demonetarisierung  Der Holocaust in Darstellungen von NS  und Zweitem Weltkrieg auf YouTube.” <i>Zeitschrift für Genozidforschung</i> 22, no. 2 (2024): 264–91.","ieee":"J. Quast, “Zwischen Dethematisierung und Demonetarisierung  Der Holocaust in Darstellungen von NS  und Zweitem Weltkrieg auf YouTube,” <i>Zeitschrift für Genozidforschung</i>, vol. 22, no. 2, pp. 264–291, 2024.","ama":"Quast J. Zwischen Dethematisierung und Demonetarisierung  Der Holocaust in Darstellungen von NS  und Zweitem Weltkrieg auf YouTube. <i>Zeitschrift für Genozidforschung</i>. 2024;22(2):264-291.","short":"J. Quast, Zeitschrift für Genozidforschung 22 (2024) 264–291.","bibtex":"@article{Quast_2024, title={Zwischen Dethematisierung und Demonetarisierung  Der Holocaust in Darstellungen von NS  und Zweitem Weltkrieg auf YouTube}, volume={22}, number={2}, journal={Zeitschrift für Genozidforschung}, publisher={Velbrück }, author={Quast, Julia}, year={2024}, pages={264–291} }","mla":"Quast, Julia. “Zwischen Dethematisierung und Demonetarisierung  Der Holocaust in Darstellungen von NS  und Zweitem Weltkrieg auf YouTube.” <i>Zeitschrift für Genozidforschung</i>, vol. 22, no. 2, Velbrück , 2024, pp. 264–91.","apa":"Quast, J. (2024). Zwischen Dethematisierung und Demonetarisierung  Der Holocaust in Darstellungen von NS  und Zweitem Weltkrieg auf YouTube. <i>Zeitschrift für Genozidforschung</i>, <i>22</i>(2), 264–291."},"intvolume":"        22","page":"264-291","publication_status":"published","date_updated":"2025-07-04T18:36:43Z","author":[{"last_name":"Quast","id":"102451","full_name":"Quast, Julia","first_name":"Julia"}],"volume":22},{"keyword":["Social Media and Healthcare Technology","early depression detection","liwc","mental health","transfer learning","transformer architectures"],"language":[{"iso":"eng"}],"_id":"45270","department":[{"_id":"195"},{"_id":"196"}],"user_id":"60721","abstract":[{"lang":"eng","text":"Clinical depression is a serious mental disorder that poses challenges for both personal and public health. Millions of people struggle with depression each year, but for many, the disorder goes undiagnosed or untreated. Over the last decade, early depression detection on social media emerged as an interdisciplinary research field. However, there is still a gap in detecting hesitant, depression-susceptible individuals with minimal direct depressive signals at an early stage. We, therefore, take up this open point and leverage posts from Reddit to fill the addressed gap. Our results demonstrate the potential of contemporary Transformer architectures in yielding promising predictive capabilities for mental health research. Furthermore, we investigate the model’s interpretability using a surrogate and a topic modeling approach. Based on our findings, we consider this work as a further step towards developing a better understanding of mental eHealth and hope that our results can support the development of future technologies."}],"status":"public","publication":"Hawaii International Conference on System Sciences","type":"conference","title":"Early Depression Detection with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based Features","conference":{"start_date":"2023-01-03","name":"Hawaii International Conference on System Sciences","end_date":"2023-01-06"},"main_file_link":[{"url":"https://scholarspace.manoa.hawaii.edu/items/2ddab486-5d2f-4302-8de3-a8b24017da3d","open_access":"1"}],"oa":"1","date_updated":"2024-01-10T15:16:37Z","date_created":"2023-05-25T10:25:21Z","author":[{"last_name":"Halimeh","id":"87673","full_name":"Halimeh, Haya","first_name":"Haya"},{"last_name":"Caron","full_name":"Caron, Matthew","id":"60721","first_name":"Matthew"},{"last_name":"Müller","id":"72849","full_name":"Müller, Oliver","first_name":"Oliver"}],"year":"2023","citation":{"apa":"Halimeh, H., Caron, M., &#38; Müller, O. (2023). Early Depression Detection with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based Features. <i>Hawaii International Conference on System Sciences</i>. Hawaii International Conference on System Sciences.","short":"H. Halimeh, M. Caron, O. Müller, in: Hawaii International Conference on System Sciences, 2023.","mla":"Halimeh, Haya, et al. “Early Depression Detection with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based Features.” <i>Hawaii International Conference on System Sciences</i>, 2023.","bibtex":"@inproceedings{Halimeh_Caron_Müller_2023, title={Early Depression Detection with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based Features}, booktitle={Hawaii International Conference on System Sciences}, author={Halimeh, Haya and Caron, Matthew and Müller, Oliver}, year={2023} }","ama":"Halimeh H, Caron M, Müller O. Early Depression Detection with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based Features. In: <i>Hawaii International Conference on System Sciences</i>. ; 2023.","ieee":"H. Halimeh, M. Caron, and O. Müller, “Early Depression Detection with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based Features,” presented at the Hawaii International Conference on System Sciences, 2023.","chicago":"Halimeh, Haya, Matthew Caron, and Oliver Müller. “Early Depression Detection with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based Features.” In <i>Hawaii International Conference on System Sciences</i>, 2023."},"publication_status":"published","related_material":{"link":[{"relation":"confirmation","url":"https://hdl.handle.net/10125/103046"}]}},{"citation":{"ama":"Kapidzic S, Frey F, Neuberger C, Stieglitz S, Mirbabaie M. Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee Crisis” in Germany. <i>International Journal of Communication</i>. 2023;17(0).","chicago":"Kapidzic, Sanja, Felix Frey, Christoph Neuberger, Stefan Stieglitz, and Milad Mirbabaie. “Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 ‘Refugee Crisis’ in Germany.” <i>International Journal of Communication</i> 17, no. 0 (2023).","ieee":"S. Kapidzic, F. Frey, C. Neuberger, S. Stieglitz, and M. Mirbabaie, “Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 ‘Refugee Crisis’ in Germany,” <i>International Journal of Communication</i>, vol. 17, no. 0, 2023.","mla":"Kapidzic, Sanja, et al. “Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 ‘Refugee Crisis’ in Germany.” <i>International Journal of Communication</i>, vol. 17, no. 0, 2023.","short":"S. Kapidzic, F. Frey, C. Neuberger, S. Stieglitz, M. Mirbabaie, International Journal of Communication 17 (2023).","bibtex":"@article{Kapidzic_Frey_Neuberger_Stieglitz_Mirbabaie_2023, title={Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee Crisis” in Germany}, volume={17}, number={0}, journal={International Journal of Communication}, author={Kapidzic, Sanja and Frey, Felix and Neuberger, Christoph and Stieglitz, Stefan and Mirbabaie, Milad}, year={2023} }","apa":"Kapidzic, S., Frey, F., Neuberger, C., Stieglitz, S., &#38; Mirbabaie, M. (2023). Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee Crisis” in Germany. <i>International Journal of Communication</i>, <i>17</i>(0)."},"intvolume":"        17","year":"2023","issue":"0","publication_identifier":{"issn":["1932-8036"]},"title":"Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee Crisis” in Germany","author":[{"first_name":"Sanja","last_name":"Kapidzic","full_name":"Kapidzic, Sanja"},{"first_name":"Felix","full_name":"Frey, Felix","last_name":"Frey"},{"first_name":"Christoph","last_name":"Neuberger","full_name":"Neuberger, Christoph"},{"full_name":"Stieglitz, Stefan","last_name":"Stieglitz","first_name":"Stefan"},{"first_name":"Milad","id":"88691","full_name":"Mirbabaie, Milad","last_name":"Mirbabaie"}],"date_created":"2023-01-16T09:03:32Z","volume":17,"date_updated":"2023-01-16T09:04:01Z","status":"public","abstract":[{"text":"The study explores differences between three user types in the top tweets about the 2015 “refugee crisis” in Germany and presents the results of a quantitative content analysis. All tweets with the keyword “Flüchtlinge” posted for a monthlong period following September 13, 2015, the day Germany decided to implement border controls, were collected (N = 763,752). The top 2,495 tweets according to number of retweets were selected for analysis. Differences between news media, public and private actor tweets in topics, tweet characteristics such as tone and opinion expression, links, and specific sentiments toward refugees were analyzed. We found strong differences between the tweets. Public actor tweets were the main source of positive sentiment toward refugees and the main information source on refugee support. News media tweets mostly reflected traditional journalistic norms of impartiality and objectivity, whereas private actor tweets were more diverse in sentiments toward refugees. ","lang":"eng"}],"type":"journal_article","publication":"International Journal of Communication","language":[{"iso":"eng"}],"keyword":["refugee crisis 2015","Germany","social media","Twitter","user types"],"user_id":"77643","_id":"36877"},{"status":"public","abstract":[{"lang":"eng","text":"This paper addresses new challenges of detecting campaigns in social media, which emerged with the rise of Large Language Models (LLMs). LLMs particularly challenge algorithms focused on the temporal analysis of topical clusters. Simple similarity measures can no longer capture and map campaigns that were previously broadly similar in content. Herein, we analyze whether the classification of messages over time can be profitably used to rediscover poorly detectable campaigns at the content level. Thus, we evaluate classical classifiers and a new method based on siamese neural networks. Our results show that campaigns can be detected despite the limited reliability of the classifiers as long as they are based on a large amount of simultaneously spread artificial content."}],"type":"conference","publication":"Disinformation in Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings","keyword":["Social Media","Campaign Detection","Large Language Models","Siamese Neural Networks"],"user_id":"103682","_id":"52865","citation":{"ama":"Grimme B, Pohl J, Winkelmann H, Stampe L, Grimme C. Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social Media. In: <i>Disinformation in Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings</i>. Springer-Verlag; 2023:72–87. doi:<a href=\"https://doi.org/10.1007/978-3-031-47896-3_6\">10.1007/978-3-031-47896-3_6</a>","chicago":"Grimme, Britta, Janina Pohl, Hendrik Winkelmann, Lucas Stampe, and Christian Grimme. “Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social Media.” In <i>Disinformation in Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings</i>, 72–87. Berlin, Heidelberg: Springer-Verlag, 2023. <a href=\"https://doi.org/10.1007/978-3-031-47896-3_6\">https://doi.org/10.1007/978-3-031-47896-3_6</a>.","ieee":"B. Grimme, J. Pohl, H. Winkelmann, L. Stampe, and C. Grimme, “Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social Media,” in <i>Disinformation in Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings</i>, 2023, pp. 72–87, doi: <a href=\"https://doi.org/10.1007/978-3-031-47896-3_6\">10.1007/978-3-031-47896-3_6</a>.","bibtex":"@inproceedings{Grimme_Pohl_Winkelmann_Stampe_Grimme_2023, place={Berlin, Heidelberg}, title={Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social Media}, DOI={<a href=\"https://doi.org/10.1007/978-3-031-47896-3_6\">10.1007/978-3-031-47896-3_6</a>}, booktitle={Disinformation in Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings}, publisher={Springer-Verlag}, author={Grimme, Britta and Pohl, Janina and Winkelmann, Hendrik and Stampe, Lucas and Grimme, Christian}, year={2023}, pages={72–87} }","mla":"Grimme, Britta, et al. “Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social Media.” <i>Disinformation in Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings</i>, Springer-Verlag, 2023, pp. 72–87, doi:<a href=\"https://doi.org/10.1007/978-3-031-47896-3_6\">10.1007/978-3-031-47896-3_6</a>.","short":"B. Grimme, J. Pohl, H. Winkelmann, L. Stampe, C. Grimme, in: Disinformation in Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings, Springer-Verlag, Berlin, Heidelberg, 2023, pp. 72–87.","apa":"Grimme, B., Pohl, J., Winkelmann, H., Stampe, L., &#38; Grimme, C. (2023). Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social Media. <i>Disinformation in Open Online Media: 5th Multidisciplinary International Symposium, MISDOOM 2023, Amsterdam, The Netherlands, November 21–22, 2023, Proceedings</i>, 72–87. <a href=\"https://doi.org/10.1007/978-3-031-47896-3_6\">https://doi.org/10.1007/978-3-031-47896-3_6</a>"},"page":"72–87","place":"Berlin, Heidelberg","year":"2023","publication_identifier":{"isbn":["978-3-031-47895-6"]},"doi":"10.1007/978-3-031-47896-3_6","title":"Lost in Transformation: Rediscovering LLM-Generated Campaigns in Social Media","author":[{"last_name":"Grimme","full_name":"Grimme, Britta","first_name":"Britta"},{"first_name":"Janina","full_name":"Pohl, Janina","last_name":"Pohl"},{"full_name":"Winkelmann, Hendrik","last_name":"Winkelmann","first_name":"Hendrik"},{"first_name":"Lucas","full_name":"Stampe, Lucas","last_name":"Stampe"},{"full_name":"Grimme, Christian","last_name":"Grimme","first_name":"Christian"}],"date_created":"2024-03-25T14:38:01Z","date_updated":"2026-03-19T07:48:51Z","publisher":"Springer-Verlag"},{"title":"Towards a Process Model for Social Media Marketing","conference":{"location":"Melbourne, Australia","name":"ACIS 2022"},"date_updated":"2023-12-26T11:06:43Z","date_created":"2022-12-10T15:32:15Z","author":[{"last_name":"Arslan","full_name":"Arslan, Kader","id":"20388","first_name":"Kader"},{"first_name":"Matthias","last_name":"Trier","full_name":"Trier, Matthias","id":"72744"}],"year":"2022","place":"Melbourne, Australia","citation":{"apa":"Arslan, K., &#38; Trier, M. (2022). Towards a Process Model for Social Media Marketing. <i>Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022)</i>. ACIS 2022, Melbourne, Australia.","short":"K. Arslan, M. Trier, in: Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022), Melbourne, Australia, 2022.","mla":"Arslan, Kader, and Matthias Trier. “Towards a Process Model for Social Media Marketing.” <i>Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022)</i>, 2022.","bibtex":"@inproceedings{Arslan_Trier_2022, place={Melbourne, Australia}, title={Towards a Process Model for Social Media Marketing}, booktitle={Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022)}, author={Arslan, Kader and Trier, Matthias}, year={2022} }","ama":"Arslan K, Trier M. Towards a Process Model for Social Media Marketing. In: <i>Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022)</i>. ; 2022.","ieee":"K. Arslan and M. Trier, “Towards a Process Model for Social Media Marketing,” presented at the ACIS 2022, Melbourne, Australia, 2022.","chicago":"Arslan, Kader, and Matthias Trier. “Towards a Process Model for Social Media Marketing.” In <i>Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022)</i>. Melbourne, Australia, 2022."},"publication_status":"published","related_material":{"link":[{"url":"https://aisel.aisnet.org/acis2022/81/","relation":"research_paper"}]},"keyword":["Social media","Social media marketing process","Social media strategy","Social media management","Guidelines"],"language":[{"iso":"eng"}],"_id":"34317","department":[{"_id":"198"}],"user_id":"20388","status":"public","publication":"Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022)","type":"conference"},{"date_created":"2022-03-02T14:44:12Z","author":[{"full_name":"Arslan, Kader","id":"20388","last_name":"Arslan","first_name":"Kader"},{"last_name":"Trier","id":"72744","full_name":"Trier, Matthias","first_name":"Matthias"}],"date_updated":"2023-12-26T11:05:28Z","conference":{"name":"ACIS 2021","location":"Sydney, Australia"},"title":"Towards a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures – An organizing Literature Review","related_material":{"link":[{"url":"https://aisel.aisnet.org/acis2021/80/","relation":"research_paper"}]},"publication_status":"published","citation":{"apa":"Arslan, K., &#38; Trier, M. (2021). Towards a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures – An organizing Literature Review. <i>Proceedings of the 32nd Australasian Conference on Information Systems (ACIS 2021)</i>. ACIS 2021, Sydney, Australia.","mla":"Arslan, Kader, and Matthias Trier. “Towards a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures – An Organizing Literature Review.” <i>Proceedings of the 32nd Australasian Conference on Information Systems (ACIS 2021)</i>, 2021.","short":"K. Arslan, M. Trier, in: Proceedings of the 32nd Australasian Conference on Information Systems (ACIS 2021), Sydney, Australia, 2021.","bibtex":"@inproceedings{Arslan_Trier_2021, place={Sydney, Australia}, title={Towards a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures – An organizing Literature Review}, booktitle={Proceedings of the 32nd Australasian Conference on Information Systems (ACIS 2021)}, author={Arslan, Kader and Trier, Matthias}, year={2021} }","ama":"Arslan K, Trier M. Towards a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures – An organizing Literature Review. In: <i>Proceedings of the 32nd Australasian Conference on Information Systems (ACIS 2021)</i>. ; 2021.","ieee":"K. Arslan and M. Trier, “Towards a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures – An organizing Literature Review,” presented at the ACIS 2021, Sydney, Australia, 2021.","chicago":"Arslan, Kader, and Matthias Trier. “Towards a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures – An Organizing Literature Review.” In <i>Proceedings of the 32nd Australasian Conference on Information Systems (ACIS 2021)</i>. Sydney, Australia, 2021."},"year":"2021","place":"Sydney, Australia","department":[{"_id":"198"}],"user_id":"20388","_id":"30192","language":[{"iso":"eng"}],"keyword":["Social media platform affordances","Use culture","Facebook","Instagram","Twitter"],"publication":"Proceedings of the 32nd Australasian Conference on Information Systems (ACIS 2021)","type":"conference","status":"public"},{"date_updated":"2023-12-26T11:07:44Z","author":[{"first_name":"Kader","last_name":"Arslan","full_name":"Arslan, Kader","id":"20388"}],"date_created":"2022-03-02T14:33:01Z","title":"A Review on Social Media Channel Choice Determinants in Organizations","conference":{"name":"ECIS 2021","location":"Marrakesh, Marocco"},"publication_status":"published","related_material":{"link":[{"relation":"research_paper","url":"https://aisel.aisnet.org/ecis2021_rip/37/"}]},"place":"Marrakesh, Marocco","year":"2021","citation":{"apa":"Arslan, K. (2021). A Review on Social Media Channel Choice Determinants in Organizations. <i>Proceedings of the 29th European Conference on Information Systems (ECIS 2021)</i>. ECIS 2021, Marrakesh, Marocco.","short":"K. Arslan, in: Proceedings of the 29th European Conference on Information Systems (ECIS 2021), Marrakesh, Marocco, 2021.","bibtex":"@inproceedings{Arslan_2021, place={Marrakesh, Marocco}, title={A Review on Social Media Channel Choice Determinants in Organizations}, booktitle={Proceedings of the 29th European Conference on Information Systems (ECIS 2021)}, author={Arslan, Kader}, year={2021} }","mla":"Arslan, Kader. “A Review on Social Media Channel Choice Determinants in Organizations.” <i>Proceedings of the 29th European Conference on Information Systems (ECIS 2021)</i>, 2021.","ama":"Arslan K. A Review on Social Media Channel Choice Determinants in Organizations. In: <i>Proceedings of the 29th European Conference on Information Systems (ECIS 2021)</i>. ; 2021.","chicago":"Arslan, Kader. “A Review on Social Media Channel Choice Determinants in Organizations.” In <i>Proceedings of the 29th European Conference on Information Systems (ECIS 2021)</i>. Marrakesh, Marocco, 2021.","ieee":"K. Arslan, “A Review on Social Media Channel Choice Determinants in Organizations,” presented at the ECIS 2021, Marrakesh, Marocco, 2021."},"_id":"30190","department":[{"_id":"198"}],"user_id":"20388","keyword":["Social media management","Social media","Literature review","Affordances","User behavior","Use culture"],"language":[{"iso":"eng"}],"publication":"Proceedings of the 29th European Conference on Information Systems (ECIS 2021)","type":"conference","status":"public"},{"citation":{"ieee":"S. Vochatzer,  Sarah Schröder, and C. Fischer, <i>Fortbildung to go: Twitter als Ratgeber für Lehrkräfte</i>. 2021.","chicago":"Vochatzer, Stefanie,  Sarah Schröder, and Christian Fischer. <i>Fortbildung to go: Twitter als Ratgeber für Lehrkräfte</i>, 2021.","ama":"Vochatzer S, Schröder  Sarah, Fischer C. <i>Fortbildung to go: Twitter als Ratgeber für Lehrkräfte</i>.; 2021.","apa":"Vochatzer, S., Schröder,  Sarah, &#38; Fischer, C. (2021). <i>Fortbildung to go: Twitter als Ratgeber für Lehrkräfte</i>.","mla":"Vochatzer, Stefanie, et al. <i>Fortbildung to go: Twitter als Ratgeber für Lehrkräfte</i>. 2021.","short":"S. Vochatzer,  Sarah Schröder, C. Fischer, Fortbildung to go: Twitter als Ratgeber für Lehrkräfte, 2021.","bibtex":"@book{Vochatzer_Schröder_Fischer_2021, title={Fortbildung to go: Twitter als Ratgeber für Lehrkräfte}, author={Vochatzer, Stefanie and Schröder,  Sarah and Fischer, Christian}, year={2021} }"},"year":"2021","publication_status":"published","title":"Fortbildung to go: Twitter als Ratgeber für Lehrkräfte","date_created":"2023-01-19T10:22:55Z","author":[{"first_name":"Stefanie","id":"95153","full_name":"Vochatzer, Stefanie","last_name":"Vochatzer"},{"first_name":" Sarah","last_name":"Schröder","full_name":"Schröder,  Sarah"},{"full_name":"Fischer, Christian","last_name":"Fischer","first_name":"Christian"}],"date_updated":"2023-01-19T10:23:03Z","status":"public","type":"misc","alternative_title":["LEAD Schule"],"language":[{"iso":"ger"}],"keyword":["Lehren Digitale Medien Bildungsforschung Weiterbildung Lehrkraft Social Media Förderung"],"user_id":"48187","department":[{"_id":"723"},{"_id":"724"},{"_id":"36"}],"_id":"37545"},{"user_id":"62809","department":[{"_id":"198"}],"_id":"13317","language":[{"iso":"eng"}],"keyword":["Social media","Online communities","Online community success","Online community health","Construct conceptualization"],"type":"conference","publication":"Proceedings of the 35th International Conference on Information Systems. ICIS 2014","status":"public","editor":[{"first_name":"Elena","last_name":"Karahanna","full_name":"Karahanna, Elena"},{"last_name":"Srinivasan","full_name":"Srinivasan, Ananth","first_name":"Ananth"},{"first_name":"Bernard","full_name":"Tan, Bernard","last_name":"Tan"}],"abstract":[{"lang":"eng","text":"Along with the increasing popularity of social media and online communities in many business settings, the notion of online community health has become a common means by which community managers judge the condition or state of their communities. It has also been introduced to the literature, yet the concept remains underspecified and fragmented. In this paper, we work toward a construct conceptualization of online community health. Through a review of extant literature and dialogue with specialists in the field, we develop a multi-dimensional construct of online community health, consisting of seven elements. In writing this paper, we attempt to foster theory development around new organizational forms by advancing a new and important construct. The paper further provides guidance to the managers of social media and online communities by taking a systematic look at the well-being of their communities."}],"date_created":"2019-09-19T11:29:05Z","author":[{"full_name":"Wagner, David","last_name":"Wagner","first_name":"David"},{"first_name":"Alexander","full_name":"Richter, Alexander","last_name":"Richter"},{"id":"72744","full_name":"Trier, Matthias","last_name":"Trier","first_name":"Matthias"},{"first_name":"Heinz-Theo","full_name":"Wagner, Heinz-Theo","last_name":"Wagner"}],"date_updated":"2022-01-06T06:51:33Z","publisher":"Association for Information Systems. AIS Electronic Library (AISeL)","title":"Towards a Conceptualization of Online Community Health","citation":{"ama":"Wagner D, Richter A, Trier M, Wagner H-T. Towards a Conceptualization of Online Community Health. In: Karahanna E, Srinivasan A, Tan B, eds. <i>Proceedings of the 35th International Conference on Information Systems. ICIS 2014</i>. Association for Information Systems. AIS Electronic Library (AISeL); 2014.","ieee":"D. Wagner, A. Richter, M. Trier, and H.-T. Wagner, “Towards a Conceptualization of Online Community Health,” in <i>Proceedings of the 35th International Conference on Information Systems. ICIS 2014</i>, 2014.","chicago":"Wagner, David, Alexander Richter, Matthias Trier, and Heinz-Theo Wagner. “Towards a Conceptualization of Online Community Health.” In <i>Proceedings of the 35th International Conference on Information Systems. ICIS 2014</i>, edited by Elena Karahanna, Ananth Srinivasan, and Bernard Tan. Association for Information Systems. AIS Electronic Library (AISeL), 2014.","apa":"Wagner, D., Richter, A., Trier, M., &#38; Wagner, H.-T. (2014). Towards a Conceptualization of Online Community Health. In E. Karahanna, A. Srinivasan, &#38; B. Tan (Eds.), <i>Proceedings of the 35th International Conference on Information Systems. ICIS 2014</i>. Association for Information Systems. AIS Electronic Library (AISeL).","short":"D. Wagner, A. Richter, M. Trier, H.-T. Wagner, in: E. Karahanna, A. Srinivasan, B. Tan (Eds.), Proceedings of the 35th International Conference on Information Systems. ICIS 2014, Association for Information Systems. AIS Electronic Library (AISeL), 2014.","mla":"Wagner, David, et al. “Towards a Conceptualization of Online Community Health.” <i>Proceedings of the 35th International Conference on Information Systems. ICIS 2014</i>, edited by Elena Karahanna et al., Association for Information Systems. AIS Electronic Library (AISeL), 2014.","bibtex":"@inproceedings{Wagner_Richter_Trier_Wagner_2014, title={Towards a Conceptualization of Online Community Health}, booktitle={Proceedings of the 35th International Conference on Information Systems. ICIS 2014}, publisher={Association for Information Systems. AIS Electronic Library (AISeL)}, author={Wagner, David and Richter, Alexander and Trier, Matthias and Wagner, Heinz-Theo}, editor={Karahanna, Elena and Srinivasan, Ananth and Tan, BernardEditors}, year={2014} }"},"year":"2014"},{"publication":"International Conference on Information Society (i-Society 2011)","abstract":[{"lang":"eng","text":"SCM is a simple, modular and flexible system for web monitoring and customer interaction management. In our view, its main advantages are the following: It is completely web based. It combines all technologies, data, software agents and human agents involved in the monitoring and customer interaction process. It can be used for messages written in any natural language. Although the prototype of SCM is designed for classifying and processing messages about mobile-phone related problems in social networks, SCM can easily be adapted to other text types such as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses linguistic technologies to classify messages and recognize paraphrases of product names. For two reasons, product name paraphrasing plays a major role in SCM: First, product names typically have many, sometimes hundreds or thousands of intralingual paraphrases. Secondly, product names have interlingual paraphrases: The same products are often called or spelt differently in different countries and/or languages. By mapping product name variants to an international canonical form, SCM allows for answering questions like Which statements are made about this mobile phone in which languages/in which social networks/in which countries/...? The SCM product name paraphrasing engine is designed in such a way that standard variants are assigned automatically, regular variants are assigned semiautomatically and idiosyncratic variants can be added manually. With this and similar features we try to realize our philosophy of simplicity, modularity and flexibility: Whatever can be done automatically is done automatically. But manual intervention is always possible and easy and it does not conflict in any way with the automatic functions of SCM."}],"language":[{"iso":"eng"}],"keyword":["Social Media Business Integration","Contact Center Application Support","Monitoring Social Conversations","Social Customer Interaction Management","Monitoring","Software Agents"],"quality_controlled":"1","year":"2011","date_created":"2018-01-29T15:15:25Z","publisher":"IEEE","title":"SCM - A Simple, Modular and Flexible Customer Interaction Management System","type":"conference","status":"public","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"42496","_id":"1120","extern":"1","publication_identifier":{"eisbn":["978-0-9564263-8-3 "],"isbn":["978-1-61284-148-9"]},"publication_status":"published","page":"153-158","citation":{"ama":"Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: <i>International Conference on Information Society (i-Society 2011)</i>. Piscataway, NJ, USA: IEEE; 2011:153-158.","ieee":"J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM - A Simple, Modular and Flexible Customer Interaction Management System,” in <i>International Conference on Information Society (i-Society 2011)</i>, London, UK, 2011, pp. 153–158.","chicago":"Schuster, Jörg, Yeong Su Lee, Despina  Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In <i>International Conference on Information Society (i-Society 2011)</i>, 153–58. Piscataway, NJ, USA: IEEE, 2011.","apa":"Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., &#38; Geierhos, M. (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System. In <i>International Conference on Information Society (i-Society 2011)</i> (pp. 153–158). Piscataway, NJ, USA: IEEE.","mla":"Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” <i>International Conference on Information Society (i-Society 2011)</i>, IEEE, 2011, pp. 153–58.","bibtex":"@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway, NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management System}, booktitle={International Conference on Information Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina  and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158} }","short":"J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158."},"place":"Piscataway, NJ, USA","author":[{"last_name":"Schuster","full_name":"Schuster, Jörg","first_name":"Jörg"},{"last_name":"Lee","full_name":"Lee, Yeong Su","first_name":"Yeong Su"},{"first_name":"Despina ","full_name":"Kobothanassi, Despina ","last_name":"Kobothanassi"},{"full_name":"Bargel, Matthias","last_name":"Bargel","first_name":"Matthias"},{"first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","full_name":"Geierhos, Michaela","id":"42496"}],"date_updated":"2022-01-06T06:50:58Z","conference":{"name":"International Conference on Information Society (i-Society 2011)","start_date":"2011-06-27","end_date":"2011-06-29","location":"London, UK"}},{"place":"Hamburg, Germany","intvolume":"        96","page":"219-222","citation":{"ieee":"M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer Contacts via Social Media,” in <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, Hamburg, Germany, 2011, vol. 96, pp. 219–222.","chicago":"Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual Customer Contacts via Social Media.” In <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.","ama":"Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:219-222.","bibtex":"@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg}, author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }","mla":"Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social Media.” <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 219–22.","short":"M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.","apa":"Geierhos, M., Lee, Y. S., &#38; Bargel, M. (2011). Processing Multilingual Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, &#38; K. Wörner (Eds.), <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i> (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg."},"publication_identifier":{"issn":["0176-599X"]},"publication_status":"published","conference":{"start_date":"2011-09-28","name":"Conference of the German Society for Computational Linguistics and Language Technology (GSCL 2011)","location":"Hamburg, Germany","end_date":"2011-09-30"},"main_file_link":[{"open_access":"1","url":"http://exmaralda.org/gscl2011/downloads/AZM96.pdf"}],"oa":"1","date_updated":"2022-01-06T06:50:58Z","volume":96,"author":[{"first_name":"Michaela","full_name":"Geierhos, Michaela","id":"42496","last_name":"Geierhos","orcid":"0000-0002-8180-5606"},{"first_name":"Yeong Su","last_name":"Lee","full_name":"Lee, Yeong Su"},{"first_name":"Matthias","full_name":"Bargel, Matthias","last_name":"Bargel"}],"editor":[{"last_name":"Hedeland","full_name":"Hedeland, Hanna","first_name":"Hanna"},{"last_name":"Schmidt","full_name":"Schmidt, Thomas","first_name":"Thomas"},{"last_name":"Wörner","full_name":"Wörner, Kai","first_name":"Kai"}],"status":"public","type":"conference","extern":"1","_id":"1122","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"series_title":"Arbeiten zur Mehrsprachigkeit - Folge B","user_id":"42496","year":"2011","quality_controlled":"1","title":"Processing Multilingual Customer Contacts via Social Media","publisher":"University of Hamburg","date_created":"2018-01-29T15:48:34Z","abstract":[{"text":"Within this paper, we will describe a new approach to customer interaction management by integrating social networking channels into existing business processes. Until now, contact center agents still read these messages and forward them to the persons in charge of customer’s in the company. But with the introduction of Web 2.0 and social networking clients are more likely to communicate with the companies via Facebook and Twitter instead of filling data in contact forms or sending e-mail requests. In order to maintain an active communication with international clients via social media, the multilingual consumer contacts have to be categorized and then automatically assigned to the corresponding business processes (e.g. technicalservice, shipping, marketing, and accounting). This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer relationship management.","lang":"eng"}],"publication":"Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011","keyword":["Classification of Multilingual Customer Contacts","Contact Center Application Support","Social Media Business Integration"],"language":[{"iso":"eng"}]},{"publisher":"Engineering and Technology Publishing (ETPub)","date_created":"2018-01-29T16:33:55Z","title":"Customer Interaction 2.0: Adopting Social Media as Customer Service Channel","quality_controlled":"1","issue":"4","year":"2011","keyword":["Social Media Business Integration","Multichannel Customer Interaction Management","Contact Centre Application Support"],"language":[{"iso":"eng"}],"publication":"Journal of Advances in Information Technology","abstract":[{"text":"Since customers first share their problems with a social networking community before directly addressing a company, social networking sites such as Facebook, Twitter, MySpace or Foursquare will be the interface between customer and company. For this reason, it is assumed that social networks will evolve into a common communication channel – not only between individuals but also between customers and companies. However, social networking has not yet been integrated into customer interaction management (CIM) tools. In general, a CIM application is used by the agents in a contact centre while communicating with the customers. Such systems handle communication across multiple different channels, such as e-mail, telephone, Instant Messaging, letter etc. What we do now is to integrate social networking into CIM applications by adding another communication channel. This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer service management and the company’s response will be delivered through the customer’s preferred social networking site.","lang":"eng"}],"date_updated":"2022-01-06T06:50:58Z","volume":2,"author":[{"first_name":"Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606","id":"42496","full_name":"Geierhos, Michaela"}],"doi":"10.4304/jait.2.4.222-233","publication_identifier":{"issn":["17982340"]},"publication_status":"published","intvolume":"         2","page":"222-233","citation":{"ama":"Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>. 2011;2(4):222-233. doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>","chicago":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i> 2, no. 4 (2011): 222–33. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>.","ieee":"M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, pp. 222–233, 2011.","short":"M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.","mla":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>.","bibtex":"@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, DOI={<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>}, number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }","apa":"Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>, <i>2</i>(4), 222–233. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>"},"_id":"1125","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"42496","article_type":"original","extern":"1","type":"journal_article","status":"public"}]