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An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods","citation":{"short":"M. Müller, D. Gutt, in: Wirtschaftsinformatik Proceedings 2019, 2019.","bibtex":"@inproceedings{Müller_Gutt_2019, title={Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods}, booktitle={Wirtschaftsinformatik Proceedings 2019}, author={Müller, Michelle and Gutt, Dominik}, year={2019} }","mla":"Müller, Michelle, and Dominik Gutt. “Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods.” <i>Wirtschaftsinformatik Proceedings 2019</i>, 2019.","apa":"Müller, M., &#38; Gutt, D. (2019). Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods. In <i>Wirtschaftsinformatik Proceedings 2019</i>. Siegen, Germany.","ieee":"M. Müller and D. Gutt, “Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods,” in <i>Wirtschaftsinformatik Proceedings 2019</i>, Siegen, Germany, 2019.","chicago":"Müller, Michelle, and Dominik Gutt. “Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods.” In <i>Wirtschaftsinformatik Proceedings 2019</i>, 2019.","ama":"Müller M, Gutt D. Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods. In: <i>Wirtschaftsinformatik Proceedings 2019</i>. ; 2019."},"year":"2019","user_id":"16205","department":[{"_id":"276"}],"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area A","_id":"2"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"_id":"6856","language":[{"iso":"eng"}],"type":"conference","publication":"Wirtschaftsinformatik Proceedings 2019","status":"public"},{"_id":"10290","project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"department":[{"_id":"276"}],"user_id":"15504","ddc":["330"],"file_date_updated":"2019-07-16T10:58:09Z","language":[{"iso":"eng"}],"type":"dissertation","status":"public","file":[{"date_updated":"2019-07-16T10:58:09Z","date_created":"2019-07-16T10:58:09Z","creator":"florida","file_size":1149237,"file_id":"11960","file_name":"DissertationGutt.pdf","access_level":"closed","content_type":"application/pdf","success":1,"relation":"main_file"}],"date_updated":"2022-01-06T06:50:35Z","author":[{"first_name":"Dominik","id":"14368","full_name":"Gutt, Dominik","last_name":"Gutt"}],"date_created":"2019-06-25T09:43:55Z","supervisor":[{"last_name":"Kundisch","full_name":"Kundisch, Dennis","id":"21117","first_name":"Dennis"}],"title":"Essays on Drivers and Economic Outcomes of Online-Reviews","doi":"10.17619/UNIPB/1-688","has_accepted_license":"1","place":"Universität Paderborn","year":"2019","citation":{"ieee":"D. Gutt, <i>Essays on Drivers and Economic Outcomes of Online-Reviews</i>. Universität Paderborn, 2019.","chicago":"Gutt, Dominik. <i>Essays on Drivers and Economic Outcomes of Online-Reviews</i>. Universität Paderborn, 2019. <a href=\"https://doi.org/10.17619/UNIPB/1-688\">https://doi.org/10.17619/UNIPB/1-688</a>.","ama":"Gutt D. <i>Essays on Drivers and Economic Outcomes of Online-Reviews</i>. Universität Paderborn; 2019. doi:<a href=\"https://doi.org/10.17619/UNIPB/1-688\">10.17619/UNIPB/1-688</a>","apa":"Gutt, D. (2019). <i>Essays on Drivers and Economic Outcomes of Online-Reviews</i>. Universität Paderborn. <a href=\"https://doi.org/10.17619/UNIPB/1-688\">https://doi.org/10.17619/UNIPB/1-688</a>","mla":"Gutt, Dominik. <i>Essays on Drivers and Economic Outcomes of Online-Reviews</i>. 2019, doi:<a href=\"https://doi.org/10.17619/UNIPB/1-688\">10.17619/UNIPB/1-688</a>.","bibtex":"@book{Gutt_2019, place={Universität Paderborn}, title={Essays on Drivers and Economic Outcomes of Online-Reviews}, DOI={<a href=\"https://doi.org/10.17619/UNIPB/1-688\">10.17619/UNIPB/1-688</a>}, author={Gutt, Dominik}, year={2019} }","short":"D. Gutt, Essays on Drivers and Economic Outcomes of Online-Reviews, Universität Paderborn, 2019."}},{"year":"2019","citation":{"short":"D. Gutt, J. Neumann, W. Jabr, D. Kundisch, in: Proceedings of the 40th International Conference on Information Systems (ICIS), 2019.","bibtex":"@inproceedings{Gutt_Neumann_Jabr_Kundisch_2019, title={The App Updating Conundrum: Implications of Platform’s Rating Resetting on Developers’ Behavior}, booktitle={Proceedings of the 40th International Conference on Information Systems (ICIS)}, author={Gutt, Dominik and Neumann, Jürgen and Jabr, W. and Kundisch, Dennis}, year={2019} }","mla":"Gutt, Dominik, et al. “The App Updating Conundrum: Implications of Platform’s Rating Resetting on Developers’ Behavior.” <i>Proceedings of the 40th International Conference on Information Systems (ICIS)</i>, 2019.","apa":"Gutt, D., Neumann, J., Jabr, W., &#38; Kundisch, D. (2019). The App Updating Conundrum: Implications of Platform’s Rating Resetting on Developers’ Behavior. In <i>Proceedings of the 40th International Conference on Information Systems (ICIS)</i>. Munich, Germany.","ama":"Gutt D, Neumann J, Jabr W, Kundisch D. The App Updating Conundrum: Implications of Platform’s Rating Resetting on Developers’ Behavior. In: <i>Proceedings of the 40th International Conference on Information Systems (ICIS)</i>. ; 2019.","chicago":"Gutt, Dominik, Jürgen Neumann, W. Jabr, and Dennis Kundisch. “The App Updating Conundrum: Implications of Platform’s Rating Resetting on Developers’ Behavior.” In <i>Proceedings of the 40th International Conference on Information Systems (ICIS)</i>, 2019.","ieee":"D. Gutt, J. Neumann, W. Jabr, and D. Kundisch, “The App Updating Conundrum: Implications of Platform’s Rating Resetting on Developers’ Behavior,” in <i>Proceedings of the 40th International Conference on Information Systems (ICIS)</i>, Munich, Germany, 2019."},"date_updated":"2022-01-06T06:51:40Z","date_created":"2019-10-02T11:25:04Z","author":[{"last_name":"Gutt","full_name":"Gutt, Dominik","id":"14368","first_name":"Dominik"},{"first_name":"Jürgen","last_name":"Neumann","full_name":"Neumann, Jürgen","id":"32456"},{"full_name":"Jabr, W.","last_name":"Jabr","first_name":"W."},{"first_name":"Dennis","id":"21117","full_name":"Kundisch, Dennis","last_name":"Kundisch"}],"title":"The App Updating Conundrum: Implications of Platform’s Rating Resetting on Developers’ Behavior","conference":{"location":"Munich, Germany","name":"Proceedings of the 40th International Conference on Information Systems (ICIS)"},"type":"conference","publication":"Proceedings of the 40th International Conference on Information Systems (ICIS)","status":"public","project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"_id":"13587","user_id":"16205","department":[{"_id":"276"}],"language":[{"iso":"eng"}]},{"date_updated":"2022-01-06T06:57:08Z","date_created":"2018-05-02T13:10:34Z","author":[{"last_name":"Gutt","full_name":"Gutt, Dominik","id":"14368","first_name":"Dominik"}],"title":"In the Eye of the Beholder? – Empirically Decomposing Different Economic Implications of the Online Rating Variance","conference":{"start_date":"2018-06-23","name":"25th European Conference on Information Systems (ECIS)","location":"Portsmouth, UK","end_date":"2018-06-28"},"publication_status":"published","has_accepted_license":"1","year":"2018","citation":{"ama":"Gutt D. In the Eye of the Beholder? – Empirically Decomposing Different Economic Implications of the Online Rating Variance. In: <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>. ; 2018.","ieee":"D. Gutt, “In the Eye of the Beholder? – Empirically Decomposing Different Economic Implications of the Online Rating Variance,” in <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>, Portsmouth, UK, 2018.","chicago":"Gutt, Dominik. “In the Eye of the Beholder? – Empirically Decomposing Different Economic Implications of the Online Rating Variance.” In <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>, 2018.","apa":"Gutt, D. (2018). In the Eye of the Beholder? – Empirically Decomposing Different Economic Implications of the Online Rating Variance. In <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>. Portsmouth, UK.","bibtex":"@inproceedings{Gutt_2018, title={In the Eye of the Beholder? – Empirically Decomposing Different Economic Implications of the Online Rating Variance}, booktitle={Proceedings of the 25th European Conference on Information Systems (ECIS)}, author={Gutt, Dominik}, year={2018} }","mla":"Gutt, Dominik. “In the Eye of the Beholder? – Empirically Decomposing Different Economic Implications of the Online Rating Variance.” <i>Proceedings of the 25th European Conference on Information Systems (ECIS)</i>, 2018.","short":"D. Gutt, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2018."},"project":[{"_id":"1","name":"SFB 901"},{"name":"SFB 901 - Project Area A","_id":"2"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"_id":"2564","user_id":"16205","department":[{"_id":"276"}],"ddc":["330"],"file_date_updated":"2018-11-12T09:56:27Z","language":[{"iso":"eng"}],"type":"conference","publication":"Proceedings of the 25th European Conference on Information Systems (ECIS)","file":[{"date_updated":"2018-11-12T09:56:27Z","date_created":"2018-11-12T09:56:27Z","creator":"d0mi","file_size":553078,"file_name":"1359-doc.pdf","access_level":"closed","file_id":"5475","content_type":"application/pdf","success":1,"relation":"main_file"}],"status":"public"},{"date_updated":"2022-01-06T06:57:23Z","date_created":"2018-05-04T12:39:06Z","author":[{"first_name":"Jürgen","full_name":"Neumann, Jürgen","id":"32456","last_name":"Neumann"},{"first_name":"Dominik","last_name":"Gutt","full_name":"Gutt, Dominik","id":"14368"},{"last_name":"Kundisch","id":"21117","full_name":"Kundisch, Dennis","first_name":"Dennis"}],"title":"The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior","conference":{"location":"Rotterdam, Netherland","name":"Symposium on Statistical Challenges in Electronic Commerce Research (SCECR)"},"has_accepted_license":"1","year":"2018","citation":{"mla":"Neumann, Jürgen, et al. “The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior.” <i>Conference Abstracts of the Symposium on Statistical Challenges in Electronic Commerce Research (SCECR)</i>, 2018.","bibtex":"@inproceedings{Neumann_Gutt_Kundisch_2018, title={The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior}, booktitle={Conference Abstracts of the Symposium on Statistical Challenges in Electronic Commerce Research (SCECR)}, author={Neumann, Jürgen and Gutt, Dominik and Kundisch, Dennis}, year={2018} }","short":"J. Neumann, D. Gutt, D. Kundisch, in: Conference Abstracts of the Symposium on Statistical Challenges in Electronic Commerce Research (SCECR), 2018.","apa":"Neumann, J., Gutt, D., &#38; Kundisch, D. (2018). The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior. In <i>Conference Abstracts of the Symposium on Statistical Challenges in Electronic Commerce Research (SCECR)</i>. Rotterdam, Netherland.","ama":"Neumann J, Gutt D, Kundisch D. The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior. In: <i>Conference Abstracts of the Symposium on Statistical Challenges in Electronic Commerce Research (SCECR)</i>. ; 2018.","ieee":"J. Neumann, D. Gutt, and D. Kundisch, “The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior,” in <i>Conference Abstracts of the Symposium on Statistical Challenges in Electronic Commerce Research (SCECR)</i>, Rotterdam, Netherland, 2018.","chicago":"Neumann, Jürgen, Dominik Gutt, and Dennis Kundisch. “The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior.” In <i>Conference Abstracts of the Symposium on Statistical Challenges in Electronic Commerce Research (SCECR)</i>, 2018."},"project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"_id":"2660","user_id":"477","department":[{"_id":"276"}],"ddc":["330"],"file_date_updated":"2018-11-12T10:37:12Z","language":[{"iso":"eng"}],"type":"conference_abstract","publication":"Conference Abstracts of the Symposium on Statistical Challenges in Electronic Commerce Research (SCECR)","file":[{"date_updated":"2018-11-12T10:37:12Z","date_created":"2018-11-12T10:37:12Z","creator":"d0mi","file_size":694342,"access_level":"closed","file_name":"WP_TRP.pdf","file_id":"5491","content_type":"application/pdf","success":1,"relation":"main_file"}],"status":"public"},{"has_accepted_license":"1","year":"2018","citation":{"ieee":"J. Neumann, D. Gutt, and D. Kundisch, “The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior,” in <i>Workshop on IS Design and Economic Behavior (ISDEB)</i>, Lüneburg, Germany, 2018.","chicago":"Neumann, Jürgen, Dominik Gutt, and Dennis Kundisch. “The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior.” In <i>Workshop on IS Design and Economic Behavior (ISDEB)</i>, 2018.","ama":"Neumann J, Gutt D, Kundisch D. The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior. In: <i>Workshop on IS Design and Economic Behavior (ISDEB)</i>. ; 2018.","apa":"Neumann, J., Gutt, D., &#38; Kundisch, D. (2018). The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior. In <i>Workshop on IS Design and Economic Behavior (ISDEB)</i>. Lüneburg, Germany.","short":"J. Neumann, D. Gutt, D. Kundisch, in: Workshop on IS Design and Economic Behavior (ISDEB), 2018.","mla":"Neumann, Jürgen, et al. “The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior.” <i>Workshop on IS Design and Economic Behavior (ISDEB)</i>, 2018.","bibtex":"@inproceedings{Neumann_Gutt_Kundisch_2018, title={The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior}, booktitle={Workshop on IS Design and Economic Behavior (ISDEB)}, author={Neumann, Jürgen and Gutt, Dominik and Kundisch, Dennis}, year={2018} }"},"date_updated":"2022-01-06T07:01:08Z","date_created":"2018-09-19T14:41:49Z","author":[{"first_name":"Jürgen","last_name":"Neumann","full_name":"Neumann, Jürgen","id":"32456"},{"first_name":"Dominik","last_name":"Gutt","id":"14368","full_name":"Gutt, Dominik"},{"last_name":"Kundisch","full_name":"Kundisch, Dennis","id":"21117","first_name":"Dennis"}],"title":"The Traveling Reviewer Problem - Exploring the Relationship Between Offline Locations and Online Rating Behavior","conference":{"location":"Lüneburg, Germany","name":"Workshop on IS Design and Economic Behavior (ISDEB)"},"publication":"Workshop on IS Design and Economic Behavior (ISDEB)","type":"conference_abstract","status":"public","file":[{"creator":"d0mi","date_created":"2018-11-12T10:36:41Z","date_updated":"2018-11-12T10:36:41Z","file_name":"WP_TRP.pdf","access_level":"closed","file_id":"5490","file_size":694342,"content_type":"application/pdf","relation":"main_file","success":1}],"_id":"4520","project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"department":[{"_id":"276"}],"user_id":"477","ddc":["330"],"file_date_updated":"2018-11-12T10:36:41Z","language":[{"iso":"eng"}]},{"user_id":"14368","department":[{"_id":"276"}],"project":[{"_id":"1","name":"SFB 901"},{"name":"SFB 901 - Project Area A","_id":"2"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"_id":"1060","file_date_updated":"2018-11-12T10:30:04Z","language":[{"iso":"eng"}],"ddc":["330"],"type":"conference","publication":"Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany","file":[{"relation":"main_file","success":1,"content_type":"application/pdf","access_level":"closed","file_id":"5485","file_name":"MKWI_110 (1).pdf","file_size":668515,"date_created":"2018-11-12T10:30:04Z","creator":"d0mi","date_updated":"2018-11-12T10:30:04Z"}],"status":"public","abstract":[{"text":"With a growing number of online reviews, it becomes increasingly important for customers and online review platforms to find groups of reviewers who write useful reviews. Customers who review local offline businesses such as restaurants can identify themselves as locals or travelers and thus implicitly assign themselves to a specific reviewer group. This study investigates the relationship between identifying as a local and the perceived usefulness of their online reviews. Using data from Yelp.com, we empirically test hypotheses derived from attribution theory. Our results suggest that neutral and negative reviews by locals tend to be perceived as more useful than reviews by travelers. Positive reviews by locals, however, are not perceived as more useful. These findings provide significant practical implications for online review platforms and local offline businesses.","lang":"eng"}],"author":[{"full_name":"Neumann, Jürgen","id":"32456","last_name":"Neumann","first_name":"Jürgen"},{"first_name":"Dominik","last_name":"Gutt","id":"14368","full_name":"Gutt, Dominik"},{"last_name":"Kundisch","full_name":"Kundisch, Dennis","id":"21117","first_name":"Dennis"},{"id":"10311","full_name":"van Straaten, Dirk","last_name":"van Straaten","first_name":"Dirk"}],"date_created":"2017-12-18T08:12:09Z","date_updated":"2022-01-06T06:50:47Z","title":"When Local Praise Becomes Cheap Talk - Analyzing the Relationship between Reviewer Location and Usefulness of Online Reviews","has_accepted_license":"1","citation":{"chicago":"Neumann, Jürgen, Dominik Gutt, Dennis Kundisch, and Dirk van Straaten. “When Local Praise Becomes Cheap Talk - Analyzing the Relationship between Reviewer Location and Usefulness of Online Reviews.” In <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>, 2018.","ieee":"J. Neumann, D. Gutt, D. Kundisch, and D. van Straaten, “When Local Praise Becomes Cheap Talk - Analyzing the Relationship between Reviewer Location and Usefulness of Online Reviews,” in <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>, 2018.","ama":"Neumann J, Gutt D, Kundisch D, van Straaten D. When Local Praise Becomes Cheap Talk - Analyzing the Relationship between Reviewer Location and Usefulness of Online Reviews. In: <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>. ; 2018.","apa":"Neumann, J., Gutt, D., Kundisch, D., &#38; van Straaten, D. (2018). When Local Praise Becomes Cheap Talk - Analyzing the Relationship between Reviewer Location and Usefulness of Online Reviews. In <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>.","mla":"Neumann, Jürgen, et al. “When Local Praise Becomes Cheap Talk - Analyzing the Relationship between Reviewer Location and Usefulness of Online Reviews.” <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>, 2018.","short":"J. Neumann, D. Gutt, D. Kundisch, D. van Straaten, in: Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany, 2018.","bibtex":"@inproceedings{Neumann_Gutt_Kundisch_van Straaten_2018, title={When Local Praise Becomes Cheap Talk - Analyzing the Relationship between Reviewer Location and Usefulness of Online Reviews}, booktitle={Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany}, author={Neumann, Jürgen and Gutt, Dominik and Kundisch, Dennis and van Straaten, Dirk}, year={2018} }"},"year":"2018"},{"department":[{"_id":"276"}],"user_id":"14368","_id":"1061","project":[{"_id":"1","name":"SFB 901"},{"_id":"2","name":"SFB 901 - Project Area A"},{"_id":"8","name":"SFB 901 - Subproject A4"}],"file_date_updated":"2018-11-12T10:34:18Z","language":[{"iso":"eng"}],"ddc":["330"],"publication":"Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany","type":"conference","status":"public","file":[{"content_type":"application/pdf","success":1,"relation":"main_file","date_updated":"2018-11-12T10:34:18Z","date_created":"2018-11-12T10:34:18Z","creator":"d0mi","file_size":171061,"file_id":"5488","file_name":"MKWI_189 (1).pdf","access_level":"closed"}],"abstract":[{"lang":"eng","text":"It is well-established that both average online ratings and the number of ratings positively impact product sales. Yet, the economic implications of the information contained in the online review texts is not that well understood. In this study, we contribute to the understanding of online review texts and its economic implications by conducting and validating an unsupervised machine learning algorithm, the latent dirichlet allocation, to identify online reviews that mention product failures. Furthermore, we show that the textual information on product failures are associated with lower product sales. Our results help online review system designers, e.g., amazon, to identify these reviews and to make them easily accessible to potential customers to support the customer’s purchasing decision. Academics can build on our results by applying our validated topic identification strategy and by linking reviews mentioning product failure to a range of different outcomes."}],"author":[{"first_name":"Dominik","full_name":"Gutt, Dominik","id":"14368","last_name":"Gutt"}],"date_created":"2017-12-18T08:15:08Z","date_updated":"2022-01-06T06:50:47Z","title":"Sorting Out the Lemons - Identifying Product Failures in Online Reviews and their Relationship with Sales","has_accepted_license":"1","citation":{"ama":"Gutt D. Sorting Out the Lemons - Identifying Product Failures in Online Reviews and their Relationship with Sales. In: <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>. ; 2018.","ieee":"D. Gutt, “Sorting Out the Lemons - Identifying Product Failures in Online Reviews and their Relationship with Sales,” in <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>, 2018.","chicago":"Gutt, Dominik. “Sorting Out the Lemons - Identifying Product Failures in Online Reviews and Their Relationship with Sales.” In <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>, 2018.","bibtex":"@inproceedings{Gutt_2018, title={Sorting Out the Lemons - Identifying Product Failures in Online Reviews and their Relationship with Sales}, booktitle={Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany}, author={Gutt, Dominik}, year={2018} }","mla":"Gutt, Dominik. “Sorting Out the Lemons - Identifying Product Failures in Online Reviews and Their Relationship with Sales.” <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>, 2018.","short":"D. Gutt, in: Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany, 2018.","apa":"Gutt, D. (2018). Sorting Out the Lemons - Identifying Product Failures in Online Reviews and their Relationship with Sales. In <i>Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI), Lüneburg, Germany</i>."},"year":"2018"},{"year":"2018","citation":{"chicago":"Müller, Michelle, Dominik Gutt, and Jürgen Neumann. “Beschreib mir deine Wohnung und ich sag dir wer du bist - Eine explorative Analyse von Gastgeberpersönlichkeiten auf Airbnb.” In <i>Multikonferenz Wirtschaftsinformatik (MKWI) 2018</i>, n.d.","ieee":"M. Müller, D. Gutt, and J. Neumann, “Beschreib mir deine Wohnung und ich sag dir wer du bist - Eine explorative Analyse von Gastgeberpersönlichkeiten auf Airbnb,” in <i>Multikonferenz Wirtschaftsinformatik (MKWI) 2018</i>, Lüneburg.","ama":"Müller M, Gutt D, Neumann J. Beschreib mir deine Wohnung und ich sag dir wer du bist - Eine explorative Analyse von Gastgeberpersönlichkeiten auf Airbnb. In: <i>Multikonferenz Wirtschaftsinformatik (MKWI) 2018</i>.","apa":"Müller, M., Gutt, D., &#38; Neumann, J. (n.d.). Beschreib mir deine Wohnung und ich sag dir wer du bist - Eine explorative Analyse von Gastgeberpersönlichkeiten auf Airbnb. In <i>Multikonferenz Wirtschaftsinformatik (MKWI) 2018</i>. Lüneburg.","bibtex":"@inproceedings{Müller_Gutt_Neumann, title={Beschreib mir deine Wohnung und ich sag dir wer du bist - Eine explorative Analyse von Gastgeberpersönlichkeiten auf Airbnb}, booktitle={Multikonferenz Wirtschaftsinformatik (MKWI) 2018}, author={Müller, Michelle and Gutt, Dominik and Neumann, Jürgen} }","short":"M. Müller, D. Gutt, J. Neumann, in: Multikonferenz Wirtschaftsinformatik (MKWI) 2018, n.d.","mla":"Müller, Michelle, et al. “Beschreib mir deine Wohnung und ich sag dir wer du bist - Eine explorative Analyse von Gastgeberpersönlichkeiten auf Airbnb.” <i>Multikonferenz Wirtschaftsinformatik (MKWI) 2018</i>."},"has_accepted_license":"1","publication_status":"accepted","title":"Beschreib mir deine Wohnung und ich sag dir wer du bist - Eine explorative Analyse von Gastgeberpersönlichkeiten auf Airbnb","conference":{"name":"Multikonferenz Wirtschaftsinformatik (MKWI)","location":"Lüneburg"},"date_updated":"2022-01-06T06:51:07Z","date_created":"2018-02-14T09:39:30Z","author":[{"first_name":"Michelle","full_name":"Müller, Michelle","last_name":"Müller"},{"id":"14368","full_name":"Gutt, Dominik","last_name":"Gutt","first_name":"Dominik"},{"last_name":"Neumann","full_name":"Neumann, Jürgen","first_name":"Jürgen"}],"status":"public","file":[{"file_size":308614,"file_id":"5487","access_level":"closed","file_name":"MKWI_321.pdf","date_updated":"2018-11-12T10:33:22Z","date_created":"2018-11-12T10:33:22Z","creator":"d0mi","success":1,"relation":"main_file","content_type":"application/pdf"}],"publication":"Multikonferenz Wirtschaftsinformatik (MKWI) 2018","type":"conference","ddc":["330"],"language":[{"iso":"ger"}],"file_date_updated":"2018-11-12T10:33:22Z","_id":"1171","project":[{"name":"SFB 901","_id":"1"},{"_id":"2","name":"SFB 901 - Project Area A"},{"name":"SFB 901 - Subproject A4","_id":"8"}],"department":[{"_id":"276"}],"user_id":"14368"},{"publication":"Wirtschaftsinformatik Proceedings, St. Gallen, Switzerland","type":"conference","status":"public","file":[{"content_type":"application/pdf","relation":"main_file","success":1,"creator":"florida","date_created":"2018-03-21T13:20:05Z","date_updated":"2018-03-21T13:20:05Z","file_id":"1582","access_level":"closed","file_name":"45-You_cant_buy_my_rating__On_the_pivotal_effect_of_an_unconditiona.pdf","file_size":1446372}],"abstract":[{"text":"The importance of online ratings on sales is widely acknowledged. Firms need to find ways of increasing the number of ratings and rating scores, but how they can achieve this effectively is less well established. In this paper we analyze the impact of an unconditional gift on customers’ rating behavior in an online field experiment. Contrary to prevalent advice, our results suggest that providing a gift is not necessarily beneficial. Younger customers are significantly less likely to rate when exposed to an unconditional gift. Regression analysis reveals that age serves as a moderator and older customers even respond slightly positive to a gift. Having detected a negative effect of gifts on rating behavior provides first indicative evidence of a possible crowding out of intrinsic motivation in the context of online ratings. This has direct implications for practitioners considering the usage of gifts to elicit online ratings.","lang":"eng"}],"department":[{"_id":"276"}],"user_id":"477","_id":"45","project":[{"_id":"1","name":"SFB 901"},{"name":"SFB 901 - Subprojekt A4","_id":"8"},{"_id":"2","name":"SFB 901 - Project Area A"}],"file_date_updated":"2018-03-21T13:20:05Z","ddc":["040"],"has_accepted_license":"1","citation":{"ama":"Gutt D, Schlangenotto D, Kundisch D. You can’t buy my rating! On the pivotal effect of an unconditional gift on rating behavior. In: <i>Wirtschaftsinformatik Proceedings, St. Gallen, Switzerland</i>. ; 2017.","chicago":"Gutt, Dominik, Darius Schlangenotto, and Dennis Kundisch. “You Can’t Buy My Rating! On the Pivotal Effect of an Unconditional Gift on Rating Behavior.” In <i>Wirtschaftsinformatik Proceedings, St. Gallen, Switzerland</i>, 2017.","ieee":"D. Gutt, D. Schlangenotto, and D. Kundisch, “You can’t buy my rating! On the pivotal effect of an unconditional gift on rating behavior,” in <i>Wirtschaftsinformatik Proceedings, St. Gallen, Switzerland</i>, 2017.","short":"D. Gutt, D. Schlangenotto, D. Kundisch, in: Wirtschaftsinformatik Proceedings, St. Gallen, Switzerland, 2017.","bibtex":"@inproceedings{Gutt_Schlangenotto_Kundisch_2017, title={You can’t buy my rating! On the pivotal effect of an unconditional gift on rating behavior}, booktitle={Wirtschaftsinformatik Proceedings, St. Gallen, Switzerland}, author={Gutt, Dominik and Schlangenotto, Darius and Kundisch, Dennis}, year={2017} }","mla":"Gutt, Dominik, et al. “You Can’t Buy My Rating! On the Pivotal Effect of an Unconditional Gift on Rating Behavior.” <i>Wirtschaftsinformatik Proceedings, St. Gallen, Switzerland</i>, 2017.","apa":"Gutt, D., Schlangenotto, D., &#38; Kundisch, D. (2017). You can’t buy my rating! On the pivotal effect of an unconditional gift on rating behavior. In <i>Wirtschaftsinformatik Proceedings, St. Gallen, Switzerland</i>."},"year":"2017","date_created":"2017-10-17T12:40:59Z","author":[{"first_name":"Dominik","last_name":"Gutt","id":"14368","full_name":"Gutt, Dominik"},{"last_name":"Schlangenotto","full_name":"Schlangenotto, Darius","first_name":"Darius"},{"first_name":"Dennis","last_name":"Kundisch","id":"21117","full_name":"Kundisch, Dennis"}],"date_updated":"2022-01-06T07:01:07Z","title":"You can’t buy my rating! On the pivotal effect of an unconditional gift on rating behavior"},{"ddc":["040"],"language":[{"iso":"ger"}],"file_date_updated":"2018-03-21T13:19:30Z","_id":"48","project":[{"_id":"1","name":"SFB 901"},{"_id":"8","name":"SFB 901 - Subprojekt A4"},{"_id":"2","name":"SFB 901 - Project Area A"}],"department":[{"_id":"276"}],"user_id":"477","editor":[{"last_name":"Hannappel","full_name":"Hannappel, Sandra","first_name":"Sandra"},{"full_name":"Rehm, Rebekka","last_name":"Rehm","first_name":"Rebekka"}],"status":"public","file":[{"content_type":"application/pdf","success":1,"relation":"main_file","date_updated":"2018-03-21T13:19:30Z","date_created":"2018-03-21T13:19:30Z","creator":"florida","file_size":18583012,"access_level":"closed","file_name":"48-Digitale_Oekonomie_2017.pdf","file_id":"1581"}],"publication":"Digitale Ökonomie - Wie verändern sich die Märkte?","type":"book_chapter","title":"Was bedeutet die Transformation der Märkte im digitalen Zeitalter? Ökonomische Grundlagen","date_updated":"2022-01-06T07:01:24Z","author":[{"first_name":"Dennis","last_name":"Kundisch","full_name":"Kundisch, Dennis","id":"21117"},{"full_name":"Gutt, Dominik","id":"14368","last_name":"Gutt","first_name":"Dominik"}],"date_created":"2017-10-17T12:41:00Z","year":"2017","citation":{"apa":"Kundisch, D., &#38; Gutt, D. (2017). Was bedeutet die Transformation der Märkte im digitalen Zeitalter? Ökonomische Grundlagen. In S. Hannappel &#38; R. Rehm (Eds.), <i>Digitale Ökonomie - Wie verändern sich die Märkte?</i>","mla":"Kundisch, Dennis, and Dominik Gutt. “Was bedeutet die Transformation der Märkte im digitalen Zeitalter? Ökonomische Grundlagen.” <i>Digitale Ökonomie - Wie verändern sich die Märkte?</i>, edited by Sandra Hannappel and Rebekka Rehm, 2017.","bibtex":"@inbook{Kundisch_Gutt_2017, title={Was bedeutet die Transformation der Märkte im digitalen Zeitalter? Ökonomische Grundlagen}, booktitle={Digitale Ökonomie - Wie verändern sich die Märkte?}, author={Kundisch, Dennis and Gutt, Dominik}, editor={Hannappel, Sandra and Rehm, RebekkaEditors}, year={2017} }","short":"D. Kundisch, D. Gutt, in: S. Hannappel, R. Rehm (Eds.), Digitale Ökonomie - Wie verändern sich die Märkte?, 2017.","ama":"Kundisch D, Gutt D. Was bedeutet die Transformation der Märkte im digitalen Zeitalter? Ökonomische Grundlagen. In: Hannappel S, Rehm R, eds. <i>Digitale Ökonomie - Wie verändern sich die Märkte?</i>. ; 2017.","ieee":"D. Kundisch and D. Gutt, “Was bedeutet die Transformation der Märkte im digitalen Zeitalter? Ökonomische Grundlagen,” in <i>Digitale Ökonomie - Wie verändern sich die Märkte?</i>, S. Hannappel and R. Rehm, Eds. 2017.","chicago":"Kundisch, Dennis, and Dominik Gutt. “Was bedeutet die Transformation der Märkte im digitalen Zeitalter? Ökonomische Grundlagen.” In <i>Digitale Ökonomie - Wie verändern sich die Märkte?</i>, edited by Sandra Hannappel and Rebekka Rehm, 2017."},"has_accepted_license":"1"}]