TY - JOUR AB - AbstractWorkarounds are goal‐driven deviations from the standard operating procedures performed to overcome obstacles constraining day‐to‐day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co‐workers' activities, IT artefacts, and organisational structures. The results of our multiple two‐year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom‐up process innovation. AU - Bartelheimer, Christian AU - Wolf, Verena AU - Beverungen, Daniel ID - 51770 IS - 5 JF - Information Systems Journal KW - Computer Networks and Communications KW - Information Systems KW - Software SN - 1350-1917 TI - Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study VL - 33 ER - TY - THES AU - Wolf, Verena ID - 21205 TI - Service System Innovation: An Ambidexterity Perspective ER - TY - CONF AU - Bartelheimer, Christian AU - Wolf, Verena AU - Langhorst, Nico AU - Seegers, Florian ID - 16800 T2 - Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology TI - Designing Digital Community Service Platforms for Crowd-Based Services in Urban Areas ER - TY - CONF AU - Wolf, Verena ID - 16946 T2 - Proceedings of the 28th European Conference on Information Systems TI - Understanding Smart Service Systems Transformation – A Socio-Technical Perspective ER - TY - CONF AU - Weinzierl, Sven AU - Wolf, Verena AU - Pauli, Tobias AU - Beverungen, Daniel AU - Matzner, Martin ID - 16947 T2 - Proceedings of the 28th European Conference on Information Systems TI - Detecting Workarounds in Business Processes — A Deep Learning Method for Analyzing Event Logs ER - TY - JOUR AU - Beverungen, Daniel AU - Buijs, Joos C. A. M. AU - Becker, Jörg AU - Di Ciccio, Claudio AU - van der Aalst, Wil M. P. AU - Bartelheimer, Christian AU - vom Brocke, Jan AU - Comuzzi, Marco AU - Kraume, Karsten AU - Leopold, Henrik AU - Matzner, Martin AU - Mendling, Jan AU - Ogonek, Nadine AU - Post, Till AU - Resinas, Manuel AU - Revoredo, Kate AU - del-Río-Ortega, Adela AU - La Rosa, Marcello AU - Santoro, Flávia Maria AU - Solti, Andreas AU - Song, Minseok AU - Stein, Armin AU - Stierle, Matthias AU - Wolf, Verena ID - 17156 JF - Business & Information Systems Engineering SN - 2363-7005 TI - Seven Paradoxes of Business Process Management in a Hyper-Connected World ER - TY - CONF AU - Wolf, Verena AU - Lüttenberg, Hedda ID - 15499 T2 - Proceedings of the 15th International Conference on Wirtschaftsinformatik TI - Capabilities for Ambidextrous Innovation of Digital Service ER - TY - CONF AU - Wolf, Verena AU - Franke, Alena AU - Bartelheimer, Christian AU - Beverungen, Daniel ID - 15501 T2 - Proceedings of the 15th International Conference on Wirtschaftsinformatik TI - Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications ER - TY - CONF AU - Wolf, Verena AU - Bartelheimer, Christian ID - 16300 T2 - 16th International Research Conference in Service Management TI - Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis ER - TY - CONF AU - Wolf, Verena AU - Bartelheimer, Christian AU - Beverungen, Daniel ID - 4517 T2 - Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52) TI - Digitalization of Work Systems—An Organizational Routines’ Perspective ER - TY - CONF AB - Employees’ acceptance and resistance of new technology and social structure are frequently examined in Information Systems research. Resistance is expressed in various forms, including a lack of cooperation, workarounds, and physical sabotage. Workarounds, in particular, have a dual nature and can refer to both, undesirable behavior that contradicts organizational struc-ture and to desired organizational innovation. While antecedents and different forms of worka-rounds have been explored, literature has remained silent on how and why workarounds of an individual employee can affect activities performed by other employees and thereby, change work routines on an organizational level. Since employees’ day-to-day performances constitute the ostensive patterns of a routine, we argue that workarounds will not only impact performanc-es of adjacent routines, but also transform the organization as a social structure. With a prelim-inary set of qualitative data from 24 interviews, we used a multiple case study design to concep-tualize six patterns that illustrate how and why workarounds can spread through an organiza-tion. The patterns are systematized by a framework that considers three types of collaboration and two types of handoffs across routines. This first evidence points at the nature of complex desired and undesired consequences that can emerge through workarounds performed in an organization. AU - Wolf, Verena AU - Beverungen, Daniel ID - 9676 KW - Resistance KW - Workaround KW - Organizational Routines KW - Structuration Theory T2 - Proceedings of the 27th European Conference on Information Systems (ECIS) TI - Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective ER - TY - CONF AB - Increased interconnectedness of multiple actors and digital resources in service eco-systems offer new opportunities for service innovation. In digitally transforming eco-systems, organizations need to explore and exploit innovation simultaneously, which is defined as ambidexterity. However, research on ambidextrous service innovation is scarce. We provide a systematic literature review based on the concepts of ambidexterity, offering two contributions. First, research strands are disconnected, emphasizing either exploration or exploitation of service innovation, despite an organizations’ need to accelerate innovation cycles of exploring and exploiting services. Second, a new framework for ambidextrous service innovation is provided, inspired by the dynamism and generative mechanisms of the ontologically related concept of organizational routines. The framework adopts the perspective of a mutually constitutive relationship between exploring new and exploiting current resources, activities, and knowledge. The findings remedy the scattered literature through a coherent perspective on service innovation that responds to organizations’ needs and guides future research. AU - Wolf, Verena ID - 9708 KW - Exploration KW - Exploitation KW - Service Innovation KW - Organizational Routines KW - Ambidexterity T2 - Proceedings of the 14th International Conference on Wirtschaftsinformatik TI - Ambidexterity in Service Innovation Research: A Systematic Literature Review ER - TY - CHAP AU - Beverungen, Daniel AU - Bartelheimer, Christian AU - Wolf, Verena ID - 13178 SN - 978-3-662-59516-9 T2 - Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln TI - Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung ER - TY - GEN AU - Post, Till AU - Heuermann, Aaron AU - Wiesner, Stefan AU - Olschewski, Detlef AU - Maaß, Wolfgang AU - Klatt, Rüdiger AU - Jussen, Philipp AU - Ragab, Sherif AU - Senderek, Roman AU - Höckmayr, Benedikt AU - Schulz, Thomas AU - Meyer, Kyrill AU - Heinen, Ewald AU - Hocken, Christian AU - Fischer, Simon AU - Lattemann, Christoph AU - Redlich, Beke AU - Schlimm, Katrin AU - Ziegler, Christoph AU - Rechtien, Christopher AU - Schröder, Markus AU - Kube, Bernhard AU - Pöppelbuß, Jens AU - Wiesche, Manuel AU - Semmann, Martin AU - Bartelheimer, Christian AU - Beverungen, Daniel AU - Lüttenberg, Hedda AU - Wolf, Verena AU - Bongers, Franziska AU - Winkler, Corinna AU - Schumann, Jan Hendrik AU - Li, Mahei AU - Brinker, Jonas AU - Hagen, Simon AU - Kammler, Friedemann AU - Strina, Giuseppe AU - Ernst, Philipp AU - Falkus, Michael ID - 13181 TI - DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme ER - TY - JOUR AU - Beverungen, Daniel AU - Lüttenberg, Hedda AU - Wolf, Verena ID - 4516 IS - 5 JF - Business & Information Systems Engineering SN - 2363-7005 TI - Recombinant Service Systems Engineering VL - 60 ER - TY - CHAP AU - Lüttenberg, Hedda AU - Wolf, Verena AU - Beverungen, Daniel ID - 4519 SN - 9783658209049 T2 - Service Engineering TI - Service (Systems) Engineering für die Produktion ER - TY - GEN AU - Beverungen, Daniel AU - Wolf, Verena AU - Bartelheimer, Christian ID - 9687 T2 - Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development TI - Dienstleistungssysteme erfolgreich digital transformieren ER - TY - CONF AU - Gernreich, Chris AU - Wolf, Verena AU - Bartelheimer, Christian AU - Prinz, Christopher ID - 9709 T2 - Proceedings of the 39th International Conference on Information Systems TI - The Impact of Process Automation on Manufacturers’ Long-Term Knowledge ER - TY - CHAP AU - Beverungen, Daniel AU - Wolf, Verena AU - Bartelheimer, Christian ID - 5073 SN - 9783658224233 T2 - Service Business Development TI - Digitale Transformation von Dienstleistungssystemen ER - TY - CONF AB - Although many methods have been proposed for engineering services and customer solutions, most of these approaches give little consideration to recombinant service innovation. In an age of smart products and smart data, we can, however, expect that many of future service innovations need to be based on adding, transferring, dissociating, and associating existing value propositions. The purpose of this paper is to outline what properties constitute recombinant service innovation and to identify if current service engineering approaches fulfill these properties. Based on a conceptual in-depth analysis of 24 service engineering methods, we identify that most methods focus on designing value propositions instead of service systems, view service independent of physical goods, are linear or iterative, and incompletely address the mechanisms of recombinant innovation. We discuss how these deficiencies can be remedied and propose a first conceptual model of a revised se rvice system engineering approach. AU - Beverungen, Daniel AU - Lüttenberg, Hedda AU - Wolf, Verena ED - Leimeister, Jan Marco ED - Brenner, Walter ID - 2860 KW - Service engineering KW - recombinant innovation KW - (product - )service system KW - literature analysis KW - new service development T2 - Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017) TI - Recombinant Service System Engineering ER -