TY - JOUR
AB - AbstractWorkarounds are goal‐driven deviations from the standard operating procedures performed to overcome obstacles constraining day‐to‐day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co‐workers' activities, IT artefacts, and organisational structures. The results of our multiple two‐year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom‐up process innovation.
AU - Bartelheimer, Christian
AU - Wolf, Verena
AU - Beverungen, Daniel
ID - 51770
IS - 5
JF - Information Systems Journal
KW - Computer Networks and Communications
KW - Information Systems
KW - Software
SN - 1350-1917
TI - Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study
VL - 33
ER -
TY - THES
AU - Wolf, Verena
ID - 21205
TI - Service System Innovation: An Ambidexterity Perspective
ER -
TY - CONF
AU - Bartelheimer, Christian
AU - Wolf, Verena
AU - Langhorst, Nico
AU - Seegers, Florian
ID - 16800
T2 - Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology
TI - Designing Digital Community Service Platforms for Crowd-Based Services in Urban Areas
ER -
TY - CONF
AU - Wolf, Verena
ID - 16946
T2 - Proceedings of the 28th European Conference on Information Systems
TI - Understanding Smart Service Systems Transformation – A Socio-Technical Perspective
ER -
TY - CONF
AU - Weinzierl, Sven
AU - Wolf, Verena
AU - Pauli, Tobias
AU - Beverungen, Daniel
AU - Matzner, Martin
ID - 16947
T2 - Proceedings of the 28th European Conference on Information Systems
TI - Detecting Workarounds in Business Processes — A Deep Learning Method for Analyzing Event Logs
ER -
TY - JOUR
AU - Beverungen, Daniel
AU - Buijs, Joos C. A. M.
AU - Becker, Jörg
AU - Di Ciccio, Claudio
AU - van der Aalst, Wil M. P.
AU - Bartelheimer, Christian
AU - vom Brocke, Jan
AU - Comuzzi, Marco
AU - Kraume, Karsten
AU - Leopold, Henrik
AU - Matzner, Martin
AU - Mendling, Jan
AU - Ogonek, Nadine
AU - Post, Till
AU - Resinas, Manuel
AU - Revoredo, Kate
AU - del-Río-Ortega, Adela
AU - La Rosa, Marcello
AU - Santoro, Flávia Maria
AU - Solti, Andreas
AU - Song, Minseok
AU - Stein, Armin
AU - Stierle, Matthias
AU - Wolf, Verena
ID - 17156
JF - Business & Information Systems Engineering
SN - 2363-7005
TI - Seven Paradoxes of Business Process Management in a Hyper-Connected World
ER -
TY - CONF
AU - Wolf, Verena
AU - Lüttenberg, Hedda
ID - 15499
T2 - Proceedings of the 15th International Conference on Wirtschaftsinformatik
TI - Capabilities for Ambidextrous Innovation of Digital Service
ER -
TY - CONF
AU - Wolf, Verena
AU - Franke, Alena
AU - Bartelheimer, Christian
AU - Beverungen, Daniel
ID - 15501
T2 - Proceedings of the 15th International Conference on Wirtschaftsinformatik
TI - Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications
ER -
TY - CONF
AU - Wolf, Verena
AU - Bartelheimer, Christian
ID - 16300
T2 - 16th International Research Conference in Service Management
TI - Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis
ER -
TY - CONF
AU - Wolf, Verena
AU - Bartelheimer, Christian
AU - Beverungen, Daniel
ID - 4517
T2 - Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)
TI - Digitalization of Work Systems—An Organizational Routines’ Perspective
ER -
TY - CONF
AB - Employees’ acceptance and resistance of new technology and social structure are frequently examined in Information Systems research. Resistance is expressed in various forms, including a lack of cooperation, workarounds, and physical sabotage. Workarounds, in particular, have a dual nature and can refer to both, undesirable behavior that contradicts organizational struc-ture and to desired organizational innovation. While antecedents and different forms of worka-rounds have been explored, literature has remained silent on how and why workarounds of an individual employee can affect activities performed by other employees and thereby, change work routines on an organizational level. Since employees’ day-to-day performances constitute the ostensive patterns of a routine, we argue that workarounds will not only impact performanc-es of adjacent routines, but also transform the organization as a social structure. With a prelim-inary set of qualitative data from 24 interviews, we used a multiple case study design to concep-tualize six patterns that illustrate how and why workarounds can spread through an organiza-tion. The patterns are systematized by a framework that considers three types of collaboration and two types of handoffs across routines. This first evidence points at the nature of complex desired and undesired consequences that can emerge through workarounds performed in an organization.
AU - Wolf, Verena
AU - Beverungen, Daniel
ID - 9676
KW - Resistance
KW - Workaround
KW - Organizational Routines
KW - Structuration Theory
T2 - Proceedings of the 27th European Conference on Information Systems (ECIS)
TI - Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective
ER -
TY - CONF
AB - Increased interconnectedness of multiple actors and digital resources in service eco-systems offer new opportunities for service innovation. In digitally transforming eco-systems, organizations need to explore and exploit innovation simultaneously, which is defined as ambidexterity. However, research on ambidextrous service innovation is scarce. We provide a systematic literature review based on the concepts of ambidexterity, offering two contributions. First, research strands are disconnected, emphasizing either exploration or exploitation of service innovation, despite an organizations’ need to accelerate innovation cycles of exploring and exploiting services. Second, a new framework for ambidextrous service innovation is provided, inspired by the dynamism and generative mechanisms of the ontologically related concept of organizational routines. The framework adopts the perspective of a mutually constitutive relationship between exploring new and exploiting current resources, activities, and knowledge. The findings remedy the scattered literature through a coherent perspective on service innovation that responds to organizations’ needs and guides future research.
AU - Wolf, Verena
ID - 9708
KW - Exploration
KW - Exploitation
KW - Service Innovation
KW - Organizational Routines
KW - Ambidexterity
T2 - Proceedings of the 14th International Conference on Wirtschaftsinformatik
TI - Ambidexterity in Service Innovation Research: A Systematic Literature Review
ER -
TY - CHAP
AU - Beverungen, Daniel
AU - Bartelheimer, Christian
AU - Wolf, Verena
ID - 13178
SN - 978-3-662-59516-9
T2 - Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln
TI - Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung
ER -
TY - GEN
AU - Post, Till
AU - Heuermann, Aaron
AU - Wiesner, Stefan
AU - Olschewski, Detlef
AU - Maaß, Wolfgang
AU - Klatt, Rüdiger
AU - Jussen, Philipp
AU - Ragab, Sherif
AU - Senderek, Roman
AU - Höckmayr, Benedikt
AU - Schulz, Thomas
AU - Meyer, Kyrill
AU - Heinen, Ewald
AU - Hocken, Christian
AU - Fischer, Simon
AU - Lattemann, Christoph
AU - Redlich, Beke
AU - Schlimm, Katrin
AU - Ziegler, Christoph
AU - Rechtien, Christopher
AU - Schröder, Markus
AU - Kube, Bernhard
AU - Pöppelbuß, Jens
AU - Wiesche, Manuel
AU - Semmann, Martin
AU - Bartelheimer, Christian
AU - Beverungen, Daniel
AU - Lüttenberg, Hedda
AU - Wolf, Verena
AU - Bongers, Franziska
AU - Winkler, Corinna
AU - Schumann, Jan Hendrik
AU - Li, Mahei
AU - Brinker, Jonas
AU - Hagen, Simon
AU - Kammler, Friedemann
AU - Strina, Giuseppe
AU - Ernst, Philipp
AU - Falkus, Michael
ID - 13181
TI - DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme
ER -
TY - JOUR
AU - Beverungen, Daniel
AU - Lüttenberg, Hedda
AU - Wolf, Verena
ID - 4516
IS - 5
JF - Business & Information Systems Engineering
SN - 2363-7005
TI - Recombinant Service Systems Engineering
VL - 60
ER -
TY - CHAP
AU - Lüttenberg, Hedda
AU - Wolf, Verena
AU - Beverungen, Daniel
ID - 4519
SN - 9783658209049
T2 - Service Engineering
TI - Service (Systems) Engineering für die Produktion
ER -
TY - GEN
AU - Beverungen, Daniel
AU - Wolf, Verena
AU - Bartelheimer, Christian
ID - 9687
T2 - Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development
TI - Dienstleistungssysteme erfolgreich digital transformieren
ER -
TY - CONF
AU - Gernreich, Chris
AU - Wolf, Verena
AU - Bartelheimer, Christian
AU - Prinz, Christopher
ID - 9709
T2 - Proceedings of the 39th International Conference on Information Systems
TI - The Impact of Process Automation on Manufacturers’ Long-Term Knowledge
ER -
TY - CHAP
AU - Beverungen, Daniel
AU - Wolf, Verena
AU - Bartelheimer, Christian
ID - 5073
SN - 9783658224233
T2 - Service Business Development
TI - Digitale Transformation von Dienstleistungssystemen
ER -
TY - CONF
AB - Although many methods have been proposed for engineering services and customer solutions, most of these approaches give little consideration to recombinant service innovation. In an age of smart products and
smart data, we can, however, expect that many of future service innovations need to be based on adding, transferring, dissociating, and associating existing value propositions. The purpose of this paper is to outline what properties constitute recombinant service innovation and to identify if current service engineering approaches fulfill
these properties. Based on a conceptual in-depth analysis of 24 service engineering methods, we identify that most methods focus on designing value propositions instead of service systems, view service independent of physical goods, are linear or iterative, and incompletely address the mechanisms of recombinant innovation. We discuss how these deficiencies can be remedied and propose a first conceptual model of a revised se
rvice system engineering approach.
AU - Beverungen, Daniel
AU - Lüttenberg, Hedda
AU - Wolf, Verena
ED - Leimeister, Jan Marco
ED - Brenner, Walter
ID - 2860
KW - Service engineering
KW - recombinant innovation
KW - (product - )service system
KW - literature analysis
KW - new service development
T2 - Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)
TI - Recombinant Service System Engineering
ER -