[{"_id":"3516","user_id":"37741","department":[{"_id":"181"}],"article_type":"original","keyword":["Triadic relationships","Balance theory","Pet-related services","Animal companions","Service relationship typology","Service triads"],"language":[{"iso":"eng"}],"type":"journal_article","publication":"Journal of Business Research","abstract":[{"text":"Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong.","lang":"eng"}],"status":"public","date_updated":"2022-01-06T06:59:21Z","publisher":"Elsevier","author":[{"id":"24869","full_name":"Rötzmeier-Keuper, Julia","last_name":"Rötzmeier-Keuper","first_name":"Julia"},{"first_name":"Jennifer","full_name":"Hendricks, Jennifer","last_name":"Hendricks"},{"id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy"},{"first_name":"Gertrud","full_name":"Schmitz, Gertrud","last_name":"Schmitz"}],"date_created":"2018-07-10T07:15:45Z","title":"Triadic relationships in the context of services for animal companions","publication_status":"published","issue":"85","year":"2018","citation":{"ieee":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic relationships in the context of services for animal companions,” <i>Journal of Business Research</i>, no. 85, pp. 295--303, 2018.","chicago":"Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.” <i>Journal of Business Research</i>, no. 85 (2018): 295--303.","ama":"Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships in the context of services for animal companions. <i>Journal of Business Research</i>. 2018;(85):295--303.","short":"J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.","mla":"Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services for Animal Companions.” <i>Journal of Business Research</i>, no. 85, Elsevier, 2018, pp. 295--303.","bibtex":"@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic relationships in the context of services for animal companions}, number={85}, journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018}, pages={295--303} }","apa":"Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., &#38; Schmitz, G. (2018). Triadic relationships in the context of services for animal companions. <i>Journal of Business Research</i>, (85), 295--303."},"page":"295--303"},{"title":"How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.","conference":{"name":"Frontiers in Service Conference","location":"New York City, USA"},"date_updated":"2022-01-06T06:59:22Z","author":[{"first_name":"Julia","full_name":"Rötzmeier-Keuper, Julia","id":"24869","last_name":"Rötzmeier-Keuper"},{"first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392","last_name":"Wünderlich"}],"date_created":"2018-07-11T07:38:23Z","year":"2017","citation":{"ieee":"J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.,” in <i>Proceedings of the 2017 Frontiers in Service Conference</i>, New York City, USA, 2017.","chicago":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” In <i>Proceedings of the 2017 Frontiers in Service Conference</i>, 2017.","ama":"Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In: <i>Proceedings of the 2017 Frontiers in Service Conference</i>. ; 2017.","apa":"Rötzmeier-Keuper, J., &#38; Wünderlich, N. (2017). How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study. In <i>Proceedings of the 2017 Frontiers in Service Conference</i>. New York City, USA.","mla":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.” <i>Proceedings of the 2017 Frontiers in Service Conference</i>, 2017.","bibtex":"@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2017} }","short":"J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017."},"language":[{"iso":"eng"}],"_id":"3537","department":[{"_id":"181"}],"user_id":"37741","status":"public","publication":"Proceedings of the 2017 Frontiers in Service Conference","type":"conference"},{"publication":" Proceedings of the 39th Annual Macromarketing Conference","type":"conference_abstract","status":"public","department":[{"_id":"181"}],"user_id":"24869","_id":"3538","citation":{"ieee":"J. Rötzmeier-Keuper and N. Wünderlich, “Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability,” in <i> Proceedings of the 39th Annual Macromarketing Conference</i>, London, GB, 2014.","chicago":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “Customer Collectives in Healthcare: The Transformative Potential of Service to Overcome Consumer Vulnerability.” In <i> Proceedings of the 39th Annual Macromarketing Conference</i>, 2014.","ama":"Rötzmeier-Keuper J, Wünderlich N. Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability. In: <i> Proceedings of the 39th Annual Macromarketing Conference</i>. ; 2014.","bibtex":"@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability}, booktitle={ Proceedings of the 39th Annual Macromarketing Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2014} }","mla":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “Customer Collectives in Healthcare: The Transformative Potential of Service to Overcome Consumer Vulnerability.” <i> Proceedings of the 39th Annual Macromarketing Conference</i>, 2014.","short":"J. Rötzmeier-Keuper, N. Wünderlich, in:  Proceedings of the 39th Annual Macromarketing Conference, 2014.","apa":"Rötzmeier-Keuper, J., &#38; Wünderlich, N. (2014). Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability. In <i> Proceedings of the 39th Annual Macromarketing Conference</i>. London, GB."},"year":"2014","date_created":"2018-07-11T07:41:51Z","author":[{"first_name":"Julia","id":"24869","full_name":"Rötzmeier-Keuper, Julia","last_name":"Rötzmeier-Keuper"},{"first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392","last_name":"Wünderlich"}],"date_updated":"2022-01-06T06:59:22Z","conference":{"location":"London, GB","name":"39th Annual Macromarketing Conference"},"title":"Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability"},{"department":[{"_id":"181"}],"user_id":"24869","_id":"3541","publication":"Proceedings of the AMA SERVSIG International Service Research Conference","type":"conference_abstract","status":"public","date_created":"2018-07-11T07:46:12Z","author":[{"id":"24869","full_name":"Rötzmeier-Keuper, Julia","last_name":"Rötzmeier-Keuper","first_name":"Julia"},{"last_name":"Wünderlich","full_name":"Wünderlich, Nancy","id":"36392","first_name":"Nancy"}],"date_updated":"2022-01-06T06:59:22Z","conference":{"name":"AMA SERVSIG International Service Research Conference","location":"Thessaloniki, GR"},"title":" Interdependent Relationships Between and among Service Providers and Customer Collectives.","citation":{"ieee":"J. Rötzmeier-Keuper and N. Wünderlich, “ Interdependent Relationships Between and among Service Providers and Customer Collectives.,” in <i>Proceedings of the AMA SERVSIG International Service Research Conference</i>, Thessaloniki, GR, 2014.","chicago":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “ Interdependent Relationships Between and among Service Providers and Customer Collectives.” In <i>Proceedings of the AMA SERVSIG International Service Research Conference</i>, 2014.","ama":"Rötzmeier-Keuper J, Wünderlich N.  Interdependent Relationships Between and among Service Providers and Customer Collectives. In: <i>Proceedings of the AMA SERVSIG International Service Research Conference</i>. ; 2014.","apa":"Rötzmeier-Keuper, J., &#38; Wünderlich, N. (2014).  Interdependent Relationships Between and among Service Providers and Customer Collectives. In <i>Proceedings of the AMA SERVSIG International Service Research Conference</i>. Thessaloniki, GR.","short":"J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the AMA SERVSIG International Service Research Conference, 2014.","mla":"Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “ Interdependent Relationships Between and among Service Providers and Customer Collectives.” <i>Proceedings of the AMA SERVSIG International Service Research Conference</i>, 2014.","bibtex":"@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={ Interdependent Relationships Between and among Service Providers and Customer Collectives.}, booktitle={Proceedings of the AMA SERVSIG International Service Research Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2014} }"},"year":"2014"}]