---
_id: '3516'
abstract:
- lang: eng
text: 'Triadic service relationships comprise complex relationships in which not
only the customer and provider are involved as partners but also other individuals
with caregiving relationships with the customer. A triadic constellation may arise
in the context of services for animal companions, for example, when veterinarians
provide counsel and treatment to the animal companion and its owner. Through interviews
with both owners of animal companions and providers of services for animal companions,
this study explores typical constellations and characteristics of the three relationships
in this service triad. In line with balance theory, the results show that four
distinct types of triadic relationships exist in services for animal companions:
the harmonious, the dysfunctional, the challenging, and the doubtful triad. The
study highlights the potential conflicts and dynamics in the triads to advise
providers on how to address customers depending on the types of triads to which
they belong.'
article_type: original
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Jennifer
full_name: Hendricks, Jennifer
last_name: Hendricks
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Gertrud
full_name: Schmitz, Gertrud
last_name: Schmitz
citation:
ama: Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships
in the context of services for animal companions. Journal of Business Research.
2018;(85):295--303.
apa: Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., & Schmitz, G. (2018).
Triadic relationships in the context of services for animal companions. Journal
of Business Research, (85), 295--303.
bibtex: '@article{Rötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title={Triadic
relationships in the context of services for animal companions}, number={85},
journal={Journal of Business Research}, publisher={Elsevier}, author={Rötzmeier-Keuper,
Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud}, year={2018},
pages={295--303} }'
chicago: 'Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud
Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.”
Journal of Business Research, no. 85 (2018): 295--303.'
ieee: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic
relationships in the context of services for animal companions,” Journal of
Business Research, no. 85, pp. 295--303, 2018.
mla: Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services
for Animal Companions.” Journal of Business Research, no. 85, Elsevier,
2018, pp. 295--303.
short: J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of
Business Research (2018) 295--303.
date_created: 2018-07-10T07:15:45Z
date_updated: 2022-01-06T06:59:21Z
department:
- _id: '181'
issue: '85'
keyword:
- Triadic relationships
- Balance theory
- Pet-related services
- Animal companions
- Service relationship typology
- Service triads
language:
- iso: eng
page: 295--303
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Triadic relationships in the context of services for animal companions
type: journal_article
user_id: '37741'
year: '2018'
...
---
_id: '3537'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service
Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers
in Service Conference. ; 2017.'
apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in
Triadic Service Relationships – An Exploratory Study. In Proceedings of the
2017 Frontiers in Service Conference. New York City, USA.
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings
of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia
and Wünderlich, Nancy}, year={2017} }'
chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.” In Proceedings of
the 2017 Frontiers in Service Conference, 2017.
ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.,” in Proceedings of the 2017
Frontiers in Service Conference, New York City, USA, 2017.
mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers
in Service Conference, 2017.
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers
in Service Conference, 2017.'
conference:
location: New York City, USA
name: Frontiers in Service Conference
date_created: 2018-07-11T07:38:23Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
status: public
title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '3538'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. Customer collectives in healthcare: The
transformative potential of service to overcome consumer vulnerability. In:
Proceedings of the 39th Annual Macromarketing Conference. ; 2014.'
apa: 'Rötzmeier-Keuper, J., & Wünderlich, N. (2014). Customer collectives in
healthcare: The transformative potential of service to overcome consumer vulnerability.
In Proceedings of the 39th Annual Macromarketing Conference. London, GB.'
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={Customer collectives
in healthcare: The transformative potential of service to overcome consumer vulnerability},
booktitle={ Proceedings of the 39th Annual Macromarketing Conference}, author={Rötzmeier-Keuper,
Julia and Wünderlich, Nancy}, year={2014} }'
chicago: 'Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “Customer Collectives in
Healthcare: The Transformative Potential of Service to Overcome Consumer Vulnerability.”
In Proceedings of the 39th Annual Macromarketing Conference, 2014.'
ieee: 'J. Rötzmeier-Keuper and N. Wünderlich, “Customer collectives in healthcare:
The transformative potential of service to overcome consumer vulnerability,” in
Proceedings of the 39th Annual Macromarketing Conference, London, GB,
2014.'
mla: 'Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “Customer Collectives in Healthcare:
The Transformative Potential of Service to Overcome Consumer Vulnerability.”
Proceedings of the 39th Annual Macromarketing Conference, 2014.'
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 39th Annual
Macromarketing Conference, 2014.'
conference:
location: London, GB
name: 39th Annual Macromarketing Conference
date_created: 2018-07-11T07:41:51Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
publication: ' Proceedings of the 39th Annual Macromarketing Conference'
status: public
title: 'Customer collectives in healthcare: The transformative potential of service
to overcome consumer vulnerability'
type: conference_abstract
user_id: '24869'
year: '2014'
...
---
_id: '3541'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. Interdependent Relationships Between and
among Service Providers and Customer Collectives. In: Proceedings of the AMA
SERVSIG International Service Research Conference. ; 2014.'
apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2014). Interdependent Relationships
Between and among Service Providers and Customer Collectives. In Proceedings
of the AMA SERVSIG International Service Research Conference. Thessaloniki,
GR.
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={ Interdependent
Relationships Between and among Service Providers and Customer Collectives.},
booktitle={Proceedings of the AMA SERVSIG International Service Research Conference},
author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2014} }'
chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “ Interdependent Relationships
Between and among Service Providers and Customer Collectives.” In Proceedings
of the AMA SERVSIG International Service Research Conference, 2014.
ieee: J. Rötzmeier-Keuper and N. Wünderlich, “ Interdependent Relationships Between
and among Service Providers and Customer Collectives.,” in Proceedings of the
AMA SERVSIG International Service Research Conference, Thessaloniki, GR, 2014.
mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “ Interdependent Relationships
Between and among Service Providers and Customer Collectives.” Proceedings
of the AMA SERVSIG International Service Research Conference, 2014.
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the AMA SERVSIG International
Service Research Conference, 2014.'
conference:
location: Thessaloniki, GR
name: AMA SERVSIG International Service Research Conference
date_created: 2018-07-11T07:46:12Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
publication: Proceedings of the AMA SERVSIG International Service Research Conference
status: public
title: ' Interdependent Relationships Between and among Service Providers and Customer
Collectives.'
type: conference_abstract
user_id: '24869'
year: '2014'
...