---
_id: '65105'
author:
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
- first_name: Haya
  full_name: Halimeh, Haya
  id: '87673'
  last_name: Halimeh
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Christian
  full_name: Vorbohle, Christian
  id: '29951'
  last_name: Vorbohle
- first_name: Maike
  full_name: Althaus, Maike
  id: '61896'
  last_name: Althaus
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
citation:
  ama: zur Heiden P, Halimeh H, Hansmeier P, et al. Data Spaces for Heterogeneous
    Data Ecosystems – Findings from a Design Study in the Cultural Sector. <i>Communications
    of the Association for Information Systems</i>.
  apa: zur Heiden, P., Halimeh, H., Hansmeier, P., Vorbohle, C., Althaus, M., Beverungen,
    D., Kundisch, D., &#38; Müller, O. (n.d.). Data Spaces for Heterogeneous Data
    Ecosystems – Findings from a Design Study in the Cultural Sector. <i>Communications
    of the Association for Information Systems</i>.
  bibtex: '@article{zur Heiden_Halimeh_Hansmeier_Vorbohle_Althaus_Beverungen_Kundisch_Müller,
    title={Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design
    Study in the Cultural Sector}, journal={Communications of the Association for
    Information Systems}, author={zur Heiden, Philipp and Halimeh, Haya and Hansmeier,
    Philipp and Vorbohle, Christian and Althaus, Maike and Beverungen, Daniel and
    Kundisch, Dennis and Müller, Oliver} }'
  chicago: Heiden, Philipp zur, Haya Halimeh, Philipp Hansmeier, Christian Vorbohle,
    Maike Althaus, Daniel Beverungen, Dennis Kundisch, and Oliver Müller. “Data Spaces
    for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural
    Sector.” <i>Communications of the Association for Information Systems</i>, n.d.
  ieee: P. zur Heiden <i>et al.</i>, “Data Spaces for Heterogeneous Data Ecosystems
    – Findings from a Design Study in the Cultural Sector,” <i>Communications of the
    Association for Information Systems</i>.
  mla: zur Heiden, Philipp, et al. “Data Spaces for Heterogeneous Data Ecosystems
    – Findings from a Design Study in the Cultural Sector.” <i>Communications of the
    Association for Information Systems</i>.
  short: P. zur Heiden, H. Halimeh, P. Hansmeier, C. Vorbohle, M. Althaus, D. Beverungen,
    D. Kundisch, O. Müller, Communications of the Association for Information Systems
    (n.d.).
date_created: 2026-03-24T13:31:24Z
date_updated: 2026-03-27T08:24:49Z
department:
- _id: '276'
- _id: '526'
- _id: '196'
language:
- iso: eng
project:
- _id: '160'
  name: 'DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur'
publication: Communications of the Association for Information Systems
publication_status: accepted
status: public
title: Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study
  in the Cultural Sector
type: journal_article
user_id: '16205'
year: '2026'
...
---
_id: '65626'
article_number: '102748'
author:
- first_name: Alexander Marcus
  full_name: Skolik, Alexander Marcus
  id: '92908'
  last_name: Skolik
  orcid: 0009-0006-2519-1765
- first_name: Sascha Benjamin
  full_name: Kaltenpoth, Sascha Benjamin
  id: '50640'
  last_name: Kaltenpoth
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
citation:
  ama: Skolik AM, Kaltenpoth SB, Beverungen D, Müller O. A modular large language
    model agent architecture for adaptive and autonomous process-aware execution.
    <i>Information Systems</i>. Published online 2026. doi:<a href="https://doi.org/10.1016/j.is.2026.102748">10.1016/j.is.2026.102748</a>
  apa: Skolik, A. M., Kaltenpoth, S. B., Beverungen, D., &#38; Müller, O. (2026).
    A modular large language model agent architecture for adaptive and autonomous
    process-aware execution. <i>Information Systems</i>, Article 102748. <a href="https://doi.org/10.1016/j.is.2026.102748">https://doi.org/10.1016/j.is.2026.102748</a>
  bibtex: '@article{Skolik_Kaltenpoth_Beverungen_Müller_2026, title={A modular large
    language model agent architecture for adaptive and autonomous process-aware execution},
    DOI={<a href="https://doi.org/10.1016/j.is.2026.102748">10.1016/j.is.2026.102748</a>},
    number={102748}, journal={Information Systems}, publisher={Elsevier BV}, author={Skolik,
    Alexander Marcus and Kaltenpoth, Sascha Benjamin and Beverungen, Daniel and Müller,
    Oliver}, year={2026} }'
  chicago: Skolik, Alexander Marcus, Sascha Benjamin Kaltenpoth, Daniel Beverungen,
    and Oliver Müller. “A Modular Large Language Model Agent Architecture for Adaptive
    and Autonomous Process-Aware Execution.” <i>Information Systems</i>, 2026. <a
    href="https://doi.org/10.1016/j.is.2026.102748">https://doi.org/10.1016/j.is.2026.102748</a>.
  ieee: 'A. M. Skolik, S. B. Kaltenpoth, D. Beverungen, and O. Müller, “A modular
    large language model agent architecture for adaptive and autonomous process-aware
    execution,” <i>Information Systems</i>, Art. no. 102748, 2026, doi: <a href="https://doi.org/10.1016/j.is.2026.102748">10.1016/j.is.2026.102748</a>.'
  mla: Skolik, Alexander Marcus, et al. “A Modular Large Language Model Agent Architecture
    for Adaptive and Autonomous Process-Aware Execution.” <i>Information Systems</i>,
    102748, Elsevier BV, 2026, doi:<a href="https://doi.org/10.1016/j.is.2026.102748">10.1016/j.is.2026.102748</a>.
  short: A.M. Skolik, S.B. Kaltenpoth, D. Beverungen, O. Müller, Information Systems
    (2026).
date_created: 2026-05-14T11:19:08Z
date_updated: 2026-05-14T11:20:02Z
doi: 10.1016/j.is.2026.102748
language:
- iso: eng
publication: Information Systems
publication_identifier:
  issn:
  - 0306-4379
publication_status: published
publisher: Elsevier BV
status: public
title: A modular large language model agent architecture for adaptive and autonomous
  process-aware execution
type: journal_article
user_id: '92908'
year: '2026'
...
---
_id: '65756'
author:
- first_name: Talea Davina
  full_name: Hellweg, Talea Davina
  id: '45592'
  last_name: Hellweg
  orcid: 0000-0002-3868-6568
- first_name: Luc Dana
  full_name: Sandfort, Luc Dana
  id: '44544'
  last_name: Sandfort
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hellweg TD, Sandfort LD, Reineke MF, Bartelheimer C, Beverungen D. Temporary
    Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative Analysis Of Workarounds.
    In: <i>European Conference on Information Systems (ECIS) 2026 Proceedings</i>.
    ; 2026.'
  apa: Hellweg, T. D., Sandfort, L. D., Reineke, M. F., Bartelheimer, C., &#38; Beverungen,
    D. (2026). Temporary Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative
    Analysis Of Workarounds. <i>European Conference on Information Systems (ECIS)
    2026 Proceedings</i>, <i>6</i>.
  bibtex: '@inproceedings{Hellweg_Sandfort_Reineke_Bartelheimer_Beverungen_2026, title={Temporary
    Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative Analysis Of Workarounds},
    number={6}, booktitle={European Conference on Information Systems (ECIS) 2026
    Proceedings}, author={Hellweg, Talea Davina and Sandfort, Luc Dana and Reineke,
    Malte Fabian and Bartelheimer, Christian and Beverungen, Daniel}, year={2026}
    }'
  chicago: Hellweg, Talea Davina, Luc Dana Sandfort, Malte Fabian Reineke, Christian
    Bartelheimer, and Daniel Beverungen. “Temporary Fix Or Process Innovation? A Fuzzy-Set
    Qualitative Comparative Analysis Of Workarounds.” In <i>European Conference on
    Information Systems (ECIS) 2026 Proceedings</i>, 2026.
  ieee: T. D. Hellweg, L. D. Sandfort, M. F. Reineke, C. Bartelheimer, and D. Beverungen,
    “Temporary Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative Analysis
    Of Workarounds,” in <i>European Conference on Information Systems (ECIS) 2026
    Proceedings</i>, 2026, no. 6.
  mla: Hellweg, Talea Davina, et al. “Temporary Fix Or Process Innovation? A Fuzzy-Set
    Qualitative Comparative Analysis Of Workarounds.” <i>European Conference on Information
    Systems (ECIS) 2026 Proceedings</i>, no. 6, 2026.
  short: 'T.D. Hellweg, L.D. Sandfort, M.F. Reineke, C. Bartelheimer, D. Beverungen,
    in: European Conference on Information Systems (ECIS) 2026 Proceedings, 2026.'
date_created: 2026-06-02T12:01:04Z
date_updated: 2026-06-02T12:06:09Z
department:
- _id: '195'
issue: '6'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/ecis2026/bpm/bpm/6
publication: European Conference on Information Systems (ECIS) 2026 Proceedings
status: public
title: Temporary Fix Or Process Innovation? A Fuzzy-Set Qualitative Comparative Analysis
  Of Workarounds
type: conference
user_id: '60641'
year: '2026'
...
---
_id: '65764'
abstract:
- lang: eng
  text: 'Information systems (IS) research is increasingly exploring the potential
    of generative artificial intelligence (GenAI), such as large language models (LLMs).
    For design science research (DSR), such technologies foster entirely new vistas
    for the design of IT artifacts that make use of their generative capabilities,
    but also influence DSR methodology. This shift is much more profound than it has
    been discussed so far. To identify existing implications of GenAI for design-oriented
    research in IS, we report results from an integrative literature review of recent
    DSR publications in leading IS outlets. Thereby, we synthesize five major theoretical
    challenges that arise when using GenAI in DSR projects: (1) an obscure composition
    of the artifact, (2) an opaque contextualization of the LLM, (3) a fragile internal
    consistency of the artifact, (4) a rapid erosion of prescriptive knowledge, and
    (5) missing methodological guidance. We investigate these challenges and conceptualize
    a set of three guidelines that inform DSR in the rising era of GenAI. These guidelines
    support researchers in designing and justifying GenAI-related DSR processes and
    in precisely articulating the theoretical grounding of their design decisions
    and evaluation strategies.'
author:
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Christian
  full_name: Bartelheimer, Christian
  last_name: Bartelheimer
- first_name: Christoph
  full_name: Breidbach, Christoph
  last_name: Breidbach
citation:
  ama: 'zur Heiden P, Beverungen D, Bartelheimer C, Breidbach C. Design Science Research
    in an Era of Generative AI—Challenges and Theoretical Guidelines. In: <i>Lecture
    Notes in Computer Science</i>. Vol 16606.  Lecture Notes in Computer Science.
    Springer Nature Switzerland; 2026. doi:<a href="https://doi.org/10.1007/978-3-032-28313-9_22">10.1007/978-3-032-28313-9_22</a>'
  apa: zur Heiden, P., Beverungen, D., Bartelheimer, C., &#38; Breidbach, C. (2026).
    Design Science Research in an Era of Generative AI—Challenges and Theoretical
    Guidelines. <i>Lecture Notes in Computer Science</i>, <i>16606</i>. <a href="https://doi.org/10.1007/978-3-032-28313-9_22">https://doi.org/10.1007/978-3-032-28313-9_22</a>
  bibtex: '@inproceedings{zur Heiden_Beverungen_Bartelheimer_Breidbach_2026, place={Cham},
    series={ Lecture Notes in Computer Science}, title={Design Science Research in an Era
    of Generative AI—Challenges and Theoretical Guidelines}, volume={16606}, DOI={<a
    href="https://doi.org/10.1007/978-3-032-28313-9_22">10.1007/978-3-032-28313-9_22</a>},
    booktitle={Lecture Notes in Computer Science}, publisher={Springer Nature Switzerland},
    author={zur Heiden, Philipp and Beverungen, Daniel and Bartelheimer, Christian
    and Breidbach, Christoph}, year={2026}, collection={ Lecture Notes in Computer
    Science} }'
  chicago: 'Heiden, Philipp zur, Daniel Beverungen, Christian Bartelheimer, and Christoph
    Breidbach. “Design Science Research in an Era of Generative AI—Challenges and Theoretical
    Guidelines.” In <i>Lecture Notes in Computer Science</i>, Vol. 16606.  Lecture
    Notes in Computer Science. Cham: Springer Nature Switzerland, 2026. <a href="https://doi.org/10.1007/978-3-032-28313-9_22">https://doi.org/10.1007/978-3-032-28313-9_22</a>.'
  ieee: 'P. zur Heiden, D. Beverungen, C. Bartelheimer, and C. Breidbach, “Design
    Science Research in an Era of Generative AI—Challenges and Theoretical Guidelines,”
    in <i>Lecture Notes in Computer Science</i>, Muenster, 2026, vol. 16606, doi:
    <a href="https://doi.org/10.1007/978-3-032-28313-9_22">10.1007/978-3-032-28313-9_22</a>.'
  mla: zur Heiden, Philipp, et al. “Design Science Research in an Era of Generative
    AI—Challenges and Theoretical Guidelines.” <i>Lecture Notes in Computer Science</i>,
    vol. 16606, Springer Nature Switzerland, 2026, doi:<a href="https://doi.org/10.1007/978-3-032-28313-9_22">10.1007/978-3-032-28313-9_22</a>.
  short: 'P. zur Heiden, D. Beverungen, C. Bartelheimer, C. Breidbach, in: Lecture
    Notes in Computer Science, Springer Nature Switzerland, Cham, 2026.'
conference:
  end_date: 2026-06-10
  location: Muenster
  name: DESRIST 2026
  start_date: 2026-06-08
date_created: 2026-06-03T09:20:18Z
date_updated: 2026-06-03T09:25:50Z
department:
- _id: '195'
doi: 10.1007/978-3-032-28313-9_22
intvolume: '     16606'
language:
- iso: eng
main_file_link:
- url: https://link.springer.com/chapter/10.1007/978-3-032-28313-9_22
place: Cham
publication: Lecture Notes in Computer Science
publication_identifier:
  isbn:
  - '9783032283122'
  - '9783032283139'
  issn:
  - 0302-9743
  - 1611-3349
publication_status: published
publisher: Springer Nature Switzerland
quality_controlled: '1'
series_title: ' Lecture Notes in Computer Science'
status: public
title: Design Science Research in an Era of Generative AI—Challenges and Theoretical
  Guidelines
type: conference
user_id: '59677'
volume: 16606
year: '2026'
...
---
_id: '61410'
abstract:
- lang: eng
  text: "Purpose: The purpose of this study is to identify, analyze, and explain the
    implications that could\r\narise for service settings if AI systems develop, or
    are perceived to develop, consciousness – the\r\nability to acknowledge their
    own existence and the capacity for positive or negative experiences.\r\n\r\nDesign/methodology/approach:
    This study proposes and explores four hypothetical scenarios in\r\nwhich conscious
    AI in service could manifest. We contextualize our resulting typology in the\r\nhealth
    service context and integrate extant literature on technology-enabled service,
    AI\r\nconsciousness, and AI ethics into the narrative.\r\n\r\nFindings: This study
    provides a unique theoretical contribution to service research in the form of\r\na
    Type IV theory. It enables future service researchers to apprehend, explain, and
    predict how\r\nfunctionally conscious AI in service might unfold.\r\n\r\nOriginality:
    An increasingly prolific public discourse acknowledges that conscious AI systems\r\nmay
    emerge. Against this backdrop, this study aims to systematically explore a question
    that is\r\nperhaps the most critical and timely, but also inherently speculative,
    in relation to AI in service\r\nresearch by introducing much-needed theory and
    terminology.\r\n\r\nPractical implications: The ethical use of conscious AI in
    service could emerge as a distinct\r\ncompetitive advantage in the future. Achieving
    this outcome involves speculative yet actionable\r\nrecommendations that include
    training, guiding, and controlling how humans engage with such\r\nsystems, developing
    appropriate wellbeing protocols for functionally conscious AI systems, and\r\nestablishing
    AI rights and governance frameworks."
article_type: original
author:
- first_name: Christoph
  full_name: Breidbach, Christoph
  last_name: Breidbach
- first_name: Casper Ferm
  full_name: Lars-Erik, Casper Ferm
  last_name: Lars-Erik
- first_name: Paul
  full_name: Maglio, Paul
  last_name: Maglio
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Jochen
  full_name: Wirtz, Jochen
  last_name: Wirtz
- first_name: Alex
  full_name: Twigg, Alex
  last_name: Twigg
citation:
  ama: Breidbach C, Lars-Erik CF, Maglio P, Beverungen D, Wirtz J, Twigg A. Conscious
    Artificial Intelligence in Service. <i>Journal of Service Management</i>. 2026;37(4):597-621.
    doi:<a href="https://doi.org/10.1108/JOSM-12-2024-0536">10.1108/JOSM-12-2024-0536</a>
  apa: Breidbach, C., Lars-Erik, C. F., Maglio, P., Beverungen, D., Wirtz, J., &#38;
    Twigg, A. (2026). Conscious Artificial Intelligence in Service. <i>Journal of
    Service Management</i>, <i>37</i>(4), 597–621. <a href="https://doi.org/10.1108/JOSM-12-2024-0536">https://doi.org/10.1108/JOSM-12-2024-0536</a>
  bibtex: '@article{Breidbach_Lars-Erik_Maglio_Beverungen_Wirtz_Twigg_2026, title={Conscious
    Artificial Intelligence in Service}, volume={37}, DOI={<a href="https://doi.org/10.1108/JOSM-12-2024-0536">10.1108/JOSM-12-2024-0536</a>},
    number={4}, journal={Journal of Service Management}, publisher={Emerald}, author={Breidbach,
    Christoph and Lars-Erik, Casper Ferm and Maglio, Paul and Beverungen, Daniel and
    Wirtz, Jochen and Twigg, Alex}, year={2026}, pages={597–621} }'
  chicago: 'Breidbach, Christoph, Casper Ferm Lars-Erik, Paul Maglio, Daniel Beverungen,
    Jochen Wirtz, and Alex Twigg. “Conscious Artificial Intelligence in Service.”
    <i>Journal of Service Management</i> 37, no. 4 (2026): 597–621. <a href="https://doi.org/10.1108/JOSM-12-2024-0536">https://doi.org/10.1108/JOSM-12-2024-0536</a>.'
  ieee: 'C. Breidbach, C. F. Lars-Erik, P. Maglio, D. Beverungen, J. Wirtz, and A.
    Twigg, “Conscious Artificial Intelligence in Service,” <i>Journal of Service Management</i>,
    vol. 37, no. 4, pp. 597–621, 2026, doi: <a href="https://doi.org/10.1108/JOSM-12-2024-0536">10.1108/JOSM-12-2024-0536</a>.'
  mla: Breidbach, Christoph, et al. “Conscious Artificial Intelligence in Service.”
    <i>Journal of Service Management</i>, vol. 37, no. 4, Emerald, 2026, pp. 597–621,
    doi:<a href="https://doi.org/10.1108/JOSM-12-2024-0536">10.1108/JOSM-12-2024-0536</a>.
  short: C. Breidbach, C.F. Lars-Erik, P. Maglio, D. Beverungen, J. Wirtz, A. Twigg,
    Journal of Service Management 37 (2026) 597–621.
date_created: 2025-09-23T11:47:47Z
date_updated: 2026-07-10T12:43:48Z
ddc:
- '380'
department:
- _id: '195'
doi: 10.1108/JOSM-12-2024-0536
file:
- access_level: closed
  content_type: application/pdf
  creator: dabe
  date_created: 2025-11-10T10:20:48Z
  date_updated: 2025-11-10T10:20:48Z
  file_id: '62150'
  file_name: Breidbach et al, 2025_Conscious AI in Service_w link.pdf
  file_size: 743479
  relation: main_file
  success: 1
file_date_updated: 2025-11-10T10:20:48Z
has_accepted_license: '1'
intvolume: '        37'
issue: '4'
keyword:
- AI
- AI consciousness
- AI ethics
- service systems
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://www.emerald.com/josm/article/37/4/597/1304514/Conscious-artificial-intelligence-in-service
oa: '1'
page: 597-621
publication: Journal of Service Management
publication_status: published
publisher: Emerald
quality_controlled: '1'
status: public
title: Conscious Artificial Intelligence in Service
type: journal_article
user_id: '59677'
volume: 37
year: '2026'
...
---
_id: '60097'
alternative_title:
- Proceedings of the 18th International Conference on Wirtschaftsinformatik, Paderborn,
  Germany, 2023, Vol. 1
citation:
  ama: Beverungen D, Lehrer C, Trier M, eds. <i>Conceptualizing Digital Responsibility
    for the Information Age</i>. Springer Nature Switzerland; 2025. doi:<a href="https://doi.org/10.1007/978-3-031-80119-8">10.1007/978-3-031-80119-8</a>
  apa: Beverungen, D., Lehrer, C., &#38; Trier, M. (Eds.). (2025). <i>Conceptualizing
    Digital Responsibility for the Information Age</i>. Springer Nature Switzerland.
    <a href="https://doi.org/10.1007/978-3-031-80119-8">https://doi.org/10.1007/978-3-031-80119-8</a>
  bibtex: '@book{Beverungen_Lehrer_Trier_2025, place={Cham}, title={Conceptualizing
    Digital Responsibility for the Information Age}, DOI={<a href="https://doi.org/10.1007/978-3-031-80119-8">10.1007/978-3-031-80119-8</a>},
    publisher={Springer Nature Switzerland}, year={2025} }'
  chicago: 'Beverungen, Daniel, Christiane Lehrer, and Matthias Trier, eds. <i>Conceptualizing
    Digital Responsibility for the Information Age</i>. Cham: Springer Nature Switzerland,
    2025. <a href="https://doi.org/10.1007/978-3-031-80119-8">https://doi.org/10.1007/978-3-031-80119-8</a>.'
  ieee: 'D. Beverungen, C. Lehrer, and M. Trier, Eds., <i>Conceptualizing Digital
    Responsibility for the Information Age</i>. Cham: Springer Nature Switzerland,
    2025.'
  mla: Beverungen, Daniel, et al., editors. <i>Conceptualizing Digital Responsibility
    for the Information Age</i>. Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-031-80119-8">10.1007/978-3-031-80119-8</a>.
  short: D. Beverungen, C. Lehrer, M. Trier, eds., Conceptualizing Digital Responsibility
    for the Information Age, Springer Nature Switzerland, Cham, 2025.
date_created: 2025-06-02T10:48:44Z
date_updated: 2025-06-02T10:49:33Z
department:
- _id: '526'
doi: 10.1007/978-3-031-80119-8
editor:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Christiane
  full_name: Lehrer, Christiane
  last_name: Lehrer
- first_name: Matthias
  full_name: Trier, Matthias
  id: '72744'
  last_name: Trier
language:
- iso: eng
place: Cham
publication_identifier:
  isbn:
  - '9783031801181'
  - '9783031801198'
  issn:
  - 2195-4968
  - 2195-4976
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: Conceptualizing Digital Responsibility for the Information Age
type: book_editor
user_id: '21671'
year: '2025'
...
---
_id: '61375'
author:
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Agnes
  full_name: Aßbrock, Agnes
  last_name: Aßbrock
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Reineke MF, Löhr B, Aßbrock A, Bartelheimer C, Beverungen D. From Temporary
    Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds. In: <i>International
    Conference on Business Process Management 2025</i>. Springer Nature Switzerland;
    2025. doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>'
  apa: Reineke, M. F., Löhr, B., Aßbrock, A., Bartelheimer, C., &#38; Beverungen,
    D. (2025). From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating
    Workarounds. <i>International Conference on Business Process Management 2025</i>.
    <a href="https://doi.org/10.1007/978-3-032-02867-9_32">https://doi.org/10.1007/978-3-032-02867-9_32</a>
  bibtex: '@inproceedings{Reineke_Löhr_Aßbrock_Bartelheimer_Beverungen_2025, place={Cham},
    title={From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating
    Workarounds}, DOI={<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>},
    booktitle={International Conference on Business Process Management 2025}, publisher={Springer
    Nature Switzerland}, author={Reineke, Malte Fabian and Löhr, Bernd and Aßbrock,
    Agnes and Bartelheimer, Christian and Beverungen, Daniel}, year={2025} }'
  chicago: 'Reineke, Malte Fabian, Bernd Löhr, Agnes Aßbrock, Christian Bartelheimer,
    and Daniel Beverungen. “From Temporary Fixes to Informed Decisions—Design Echelons
    for Evaluating Workarounds.” In <i>International Conference on Business Process
    Management 2025</i>. Cham: Springer Nature Switzerland, 2025. <a href="https://doi.org/10.1007/978-3-032-02867-9_32">https://doi.org/10.1007/978-3-032-02867-9_32</a>.'
  ieee: 'M. F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, and D. Beverungen, “From
    Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds,”
    2025, doi: <a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>.'
  mla: Reineke, Malte Fabian, et al. “From Temporary Fixes to Informed Decisions—Design
    Echelons for Evaluating Workarounds.” <i>International Conference on Business
    Process Management 2025</i>, Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>.
  short: 'M.F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, D. Beverungen, in: International
    Conference on Business Process Management 2025, Springer Nature Switzerland, Cham,
    2025.'
date_created: 2025-09-18T15:21:13Z
date_updated: 2025-10-14T06:55:45Z
department:
- _id: '195'
doi: 10.1007/978-3-032-02867-9_32
language:
- iso: eng
place: Cham
publication: International Conference on Business Process Management 2025
publication_identifier:
  isbn:
  - '9783032028662'
  - '9783032028679'
  issn:
  - 0302-9743
  - 1611-3349
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds
type: conference
user_id: '60641'
year: '2025'
...
---
_id: '61378'
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hansmeier P, zur Heiden P, Beverungen D. Service Innovation through Data Ecosystems
    – Designing a Recombinant Method. In: <i>Proceedings of the 20th International
    Conference on Wirtschaftsinformatik (WI25)</i>. ; 2025.'
  apa: Hansmeier, P., zur Heiden, P., &#38; Beverungen, D. (2025). Service Innovation
    through Data Ecosystems – Designing a Recombinant Method. <i>Proceedings of the
    20th International Conference on Wirtschaftsinformatik (WI25)</i>.
  bibtex: '@inproceedings{Hansmeier_zur Heiden_Beverungen_2025, title={Service Innovation
    through Data Ecosystems – Designing a Recombinant Method}, booktitle={Proceedings
    of the 20th International Conference on Wirtschaftsinformatik (WI25)}, author={Hansmeier,
    Philipp and zur Heiden, Philipp and Beverungen, Daniel}, year={2025} }'
  chicago: Hansmeier, Philipp, Philipp zur Heiden, and Daniel Beverungen. “Service
    Innovation through Data Ecosystems – Designing a Recombinant Method.” In <i>Proceedings
    of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>, 2025.
  ieee: P. Hansmeier, P. zur Heiden, and D. Beverungen, “Service Innovation through
    Data Ecosystems – Designing a Recombinant Method,” 2025.
  mla: Hansmeier, Philipp, et al. “Service Innovation through Data Ecosystems – Designing
    a Recombinant Method.” <i>Proceedings of the 20th International Conference on
    Wirtschaftsinformatik (WI25)</i>, 2025.
  short: 'P. Hansmeier, P. zur Heiden, D. Beverungen, in: Proceedings of the 20th
    International Conference on Wirtschaftsinformatik (WI25), 2025.'
date_created: 2025-09-19T09:13:04Z
date_updated: 2025-12-04T12:05:38Z
jel:
- L86
language:
- iso: eng
publication: Proceedings of the 20th International Conference on Wirtschaftsinformatik
  (WI25)
quality_controlled: '1'
status: public
title: Service Innovation through Data Ecosystems – Designing a Recombinant Method
type: conference
user_id: '55603'
year: '2025'
...
---
_id: '59255'
abstract:
- lang: eng
  text: '<p>Smart service is fundamentally transforming customer experience in both
    commercial and private contexts. While the information systems and service disciplines
    have explored the properties and implementation of smart service, there is a gap
    in understanding how smart service relates to customer experience at the ecosystem
    level. With the increasing prominence of digital platforms and data spaces, this
    ecosystem perspective will become crucial for the success of smart service. We
    report findings from a systematic scoping literature review on smart service themes
    and related customer experience concepts. Our analysis of 26 high-quality papers
    reveals three key insights: (1) smart service systems play a pivotal role in enabling
    customer experience, (2) customer experience in smart service scenarios is often
    co-created through “hybrid” customer journeys, and (3) these scenarios are subject
    to an ecosystem-level. Additionally, we identify smart service fundamentals, embeddedness
    levels, and business innovation as core themes that shape ecosystem-level customer
    experience. </p>'
article_type: original
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hansmeier P, Beverungen D. Ecosystem-Level Customer Experience with Smart
    Service: Insights from a Systematic Scoping Literature Review. <i>Journal of Service
    Management Research</i>. 2025;8(2):74-93. doi:<a href="https://doi.org/10.5771/2511-8676-2024-2-74">10.5771/2511-8676-2024-2-74</a>'
  apa: 'Hansmeier, P., &#38; Beverungen, D. (2025). Ecosystem-Level Customer Experience
    with Smart Service: Insights from a Systematic Scoping Literature Review. <i>Journal
    of Service Management Research</i>, <i>8</i>(2), 74–93. <a href="https://doi.org/10.5771/2511-8676-2024-2-74">https://doi.org/10.5771/2511-8676-2024-2-74</a>'
  bibtex: '@article{Hansmeier_Beverungen_2025, title={Ecosystem-Level Customer Experience
    with Smart Service: Insights from a Systematic Scoping Literature Review}, volume={8},
    DOI={<a href="https://doi.org/10.5771/2511-8676-2024-2-74">10.5771/2511-8676-2024-2-74</a>},
    number={2}, journal={Journal of Service Management Research}, publisher={Nomos
    Verlag}, author={Hansmeier, Philipp and Beverungen, Daniel}, year={2025}, pages={74–93}
    }'
  chicago: 'Hansmeier, Philipp, and Daniel Beverungen. “Ecosystem-Level Customer Experience
    with Smart Service: Insights from a Systematic Scoping Literature Review.” <i>Journal
    of Service Management Research</i> 8, no. 2 (2025): 74–93. <a href="https://doi.org/10.5771/2511-8676-2024-2-74">https://doi.org/10.5771/2511-8676-2024-2-74</a>.'
  ieee: 'P. Hansmeier and D. Beverungen, “Ecosystem-Level Customer Experience with
    Smart Service: Insights from a Systematic Scoping Literature Review,” <i>Journal
    of Service Management Research</i>, vol. 8, no. 2, pp. 74–93, 2025, doi: <a href="https://doi.org/10.5771/2511-8676-2024-2-74">10.5771/2511-8676-2024-2-74</a>.'
  mla: 'Hansmeier, Philipp, and Daniel Beverungen. “Ecosystem-Level Customer Experience
    with Smart Service: Insights from a Systematic Scoping Literature Review.” <i>Journal
    of Service Management Research</i>, vol. 8, no. 2, Nomos Verlag, 2025, pp. 74–93,
    doi:<a href="https://doi.org/10.5771/2511-8676-2024-2-74">10.5771/2511-8676-2024-2-74</a>.'
  short: P. Hansmeier, D. Beverungen, Journal of Service Management Research 8 (2025)
    74–93.
date_created: 2025-04-02T11:14:17Z
date_updated: 2025-12-04T12:09:09Z
doi: 10.5771/2511-8676-2024-2-74
intvolume: '         8'
issue: '2'
jel:
- L86
language:
- iso: eng
page: 74-93
publication: Journal of Service Management Research
publication_identifier:
  issn:
  - 2511-8676
publication_status: published
publisher: Nomos Verlag
quality_controlled: '1'
related_material:
  link:
  - relation: confirmation
    url: https://www.nomos-elibrary.de/de/10.5771/2511-8676-2024-2/smr-journal-of-service-management-research-jahrgang-8-2024-heft-2
status: public
title: 'Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic
  Scoping Literature Review'
type: journal_article
user_id: '55603'
volume: 8
year: '2025'
...
---
_id: '63026'
author:
- first_name: Maike
  full_name: Althaus, Maike
  id: '61896'
  last_name: Althaus
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Beate
  full_name: Flath, Beate
  id: '58896'
  last_name: Flath
  orcid: https://orcid.org/0000-0002-1648-0796
- first_name: Haya
  full_name: Halimeh, Haya
  id: '87673'
  last_name: Halimeh
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
- first_name: Michelle
  full_name: Müller, Michelle
  id: '50286'
  last_name: Müller
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
- first_name: Simon
  full_name: Oberthür, Simon
  id: '383'
  last_name: Oberthür
- first_name: Christian
  full_name: Vorbohle, Christian
  id: '29951'
  last_name: Vorbohle
- first_name: Maryam
  full_name: Momen Pour Tafreshi, Maryam
  last_name: Momen Pour Tafreshi
- first_name: Sebastian
  full_name: Mauß, Sebastian
  last_name: Mauß
- first_name: Alina
  full_name: Mücke, Alina
  last_name: Mücke
- first_name: Jörg
  full_name: Müller, Jörg
  last_name: Müller
- first_name: Malte
  full_name: Peter, Malte
  last_name: Peter
- first_name: Ariane
  full_name: Schmitt-Chandon, Ariane
  last_name: Schmitt-Chandon
- first_name: Kerstin
  full_name: Sellerberg, Kerstin
  last_name: Sellerberg
- first_name: Moritz
  full_name: Steinhäuser, Moritz
  last_name: Steinhäuser
citation:
  ama: 'Althaus M, Beverungen D, Flath B, et al. <i>Positionspapier Use Case 1: Vernetzte
    Kulturplattformen</i>.; 2025.'
  apa: 'Althaus, M., Beverungen, D., Flath, B., Halimeh, H., Hansmeier, P., zur Heiden,
    P., Kundisch, D., Müller, M., Müller, O., Oberthür, S., Vorbohle, C., Momen Pour
    Tafreshi, M., Mauß, S., Mücke, A., Müller, J., Peter, M., Schmitt-Chandon, A.,
    Sellerberg, K., &#38; Steinhäuser, M. (2025). <i>Positionspapier Use Case 1: Vernetzte
    Kulturplattformen</i>.'
  bibtex: '@book{Althaus_Beverungen_Flath_Halimeh_Hansmeier_zur Heiden_Kundisch_Müller_Müller_Oberthür_et
    al._2025, place={Universität Paderborn, SICP}, title={Positionspapier Use Case
    1: Vernetzte Kulturplattformen}, author={Althaus, Maike and Beverungen, Daniel
    and Flath, Beate and Halimeh, Haya and Hansmeier, Philipp and zur Heiden, Philipp
    and Kundisch, Dennis and Müller, Michelle and Müller, Oliver and Oberthür, Simon
    and et al.}, year={2025} }'
  chicago: 'Althaus, Maike, Daniel Beverungen, Beate Flath, Haya Halimeh, Philipp
    Hansmeier, Philipp zur Heiden, Dennis Kundisch, et al. <i>Positionspapier Use
    Case 1: Vernetzte Kulturplattformen</i>. Universität Paderborn, SICP, 2025.'
  ieee: 'M. Althaus <i>et al.</i>, <i>Positionspapier Use Case 1: Vernetzte Kulturplattformen</i>.
    Universität Paderborn, SICP, 2025.'
  mla: 'Althaus, Maike, et al. <i>Positionspapier Use Case 1: Vernetzte Kulturplattformen</i>.
    2025.'
  short: 'M. Althaus, D. Beverungen, B. Flath, H. Halimeh, P. Hansmeier, P. zur Heiden,
    D. Kundisch, M. Müller, O. Müller, S. Oberthür, C. Vorbohle, M. Momen Pour Tafreshi,
    S. Mauß, A. Mücke, J. Müller, M. Peter, A. Schmitt-Chandon, K. Sellerberg, M.
    Steinhäuser, Positionspapier Use Case 1: Vernetzte Kulturplattformen, Universität
    Paderborn, SICP, 2025.'
date_created: 2025-12-10T15:50:35Z
date_updated: 2026-01-07T13:41:32Z
department:
- _id: '276'
- _id: '526'
- _id: '196'
- _id: '735'
language:
- iso: ger
place: Universität Paderborn, SICP
project:
- _id: '160'
  name: 'DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur'
publication_status: published
status: public
title: 'Positionspapier Use Case 1: Vernetzte Kulturplattformen'
type: working_paper
user_id: '87673'
year: '2025'
...
---
_id: '59182'
alternative_title:
- Proceedings of the 18th International Conference on Wirtschaftsinformatik, Paderborn,
  Germany, 2023, Vol. 3
citation:
  ama: Beverungen D, Lehrer C, Trier M, eds. <i>Transforming the Digitally Sustainable
    Enterprise</i>. Springer Nature Switzerland; 2025. doi:<a href="https://doi.org/10.1007/978-3-031-80125-9">10.1007/978-3-031-80125-9</a>
  apa: Beverungen, D., Lehrer, C., &#38; Trier, M. (Eds.). (2025). <i>Transforming
    the Digitally Sustainable Enterprise</i>. Springer Nature Switzerland. <a href="https://doi.org/10.1007/978-3-031-80125-9">https://doi.org/10.1007/978-3-031-80125-9</a>
  bibtex: '@book{Beverungen_Lehrer_Trier_2025, place={Cham}, title={Transforming the
    Digitally Sustainable Enterprise}, DOI={<a href="https://doi.org/10.1007/978-3-031-80125-9">10.1007/978-3-031-80125-9</a>},
    publisher={Springer Nature Switzerland}, year={2025} }'
  chicago: 'Beverungen, Daniel, Christiane Lehrer, and Matthias Trier, eds. <i>Transforming
    the Digitally Sustainable Enterprise</i>. Cham: Springer Nature Switzerland, 2025.
    <a href="https://doi.org/10.1007/978-3-031-80125-9">https://doi.org/10.1007/978-3-031-80125-9</a>.'
  ieee: 'D. Beverungen, C. Lehrer, and M. Trier, Eds., <i>Transforming the Digitally
    Sustainable Enterprise</i>. Cham: Springer Nature Switzerland, 2025.'
  mla: Beverungen, Daniel, et al., editors. <i>Transforming the Digitally Sustainable
    Enterprise</i>. Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-031-80125-9">10.1007/978-3-031-80125-9</a>.
  short: D. Beverungen, C. Lehrer, M. Trier, eds., Transforming the Digitally Sustainable
    Enterprise, Springer Nature Switzerland, Cham, 2025.
date_created: 2025-03-28T14:53:09Z
date_updated: 2025-03-28T14:54:46Z
department:
- _id: '526'
doi: 10.1007/978-3-031-80125-9
editor:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Christiane
  full_name: Lehrer, Christiane
  last_name: Lehrer
- first_name: Matthias
  full_name: Trier, Matthias
  id: '72744'
  last_name: Trier
language:
- iso: eng
place: Cham
publication_identifier:
  isbn:
  - '9783031801242'
  - '9783031801259'
  issn:
  - 2195-4968
  - 2195-4976
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: Transforming the Digitally Sustainable Enterprise
type: book_editor
user_id: '21671'
year: '2025'
...
---
_id: '59287'
alternative_title:
- Proceedings of the 18th International Conference on Wirtschaftsinformatik, Paderborn,
  Germany, 2023, Vol. 2
citation:
  ama: Beverungen D, Lehrer C, Trier M, eds. <i>Solutions and Technologies for Responsible
    Digitalization</i>. Springer Nature Switzerland; 2025. doi:<a href="https://doi.org/10.1007/978-3-031-80122-8">10.1007/978-3-031-80122-8</a>
  apa: Beverungen, D., Lehrer, C., &#38; Trier, M. (Eds.). (2025). <i>Solutions and
    Technologies for Responsible Digitalization</i>. Springer Nature Switzerland.
    <a href="https://doi.org/10.1007/978-3-031-80122-8">https://doi.org/10.1007/978-3-031-80122-8</a>
  bibtex: '@book{Beverungen_Lehrer_Trier_2025, place={Cham}, title={Solutions and
    Technologies for Responsible Digitalization}, DOI={<a href="https://doi.org/10.1007/978-3-031-80122-8">10.1007/978-3-031-80122-8</a>},
    publisher={Springer Nature Switzerland}, year={2025} }'
  chicago: 'Beverungen, Daniel, Christiane Lehrer, and Matthias Trier, eds. <i>Solutions
    and Technologies for Responsible Digitalization</i>. Cham: Springer Nature Switzerland,
    2025. <a href="https://doi.org/10.1007/978-3-031-80122-8">https://doi.org/10.1007/978-3-031-80122-8</a>.'
  ieee: 'D. Beverungen, C. Lehrer, and M. Trier, Eds., <i>Solutions and Technologies
    for Responsible Digitalization</i>. Cham: Springer Nature Switzerland, 2025.'
  mla: Beverungen, Daniel, et al., editors. <i>Solutions and Technologies for Responsible
    Digitalization</i>. Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-031-80122-8">10.1007/978-3-031-80122-8</a>.
  short: D. Beverungen, C. Lehrer, M. Trier, eds., Solutions and Technologies for
    Responsible Digitalization, Springer Nature Switzerland, Cham, 2025.
date_created: 2025-04-03T08:16:56Z
date_updated: 2025-04-03T08:17:32Z
department:
- _id: '526'
doi: 10.1007/978-3-031-80122-8
editor:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Christiane
  full_name: Lehrer, Christiane
  last_name: Lehrer
- first_name: Matthias
  full_name: Trier, Matthias
  id: '72744'
  last_name: Trier
language:
- iso: eng
place: Cham
publication_identifier:
  isbn:
  - '9783031801211'
  - '9783031801228'
  issn:
  - 2195-4968
  - 2195-4976
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: Solutions and Technologies for Responsible Digitalization
type: book_editor
user_id: '21671'
year: '2025'
...
---
_id: '60004'
abstract:
- lang: eng
  text: Process mining has been established as a data-driven approach to analyze and
    improve business processes based on event data documented in event logs. A core
    assumption for meaningful analyses is that event data accurately represent the
    real-world execution of business processes in an organization. However, anecdotal
    evidence and recent case studies show that these aspects do not always align,
    and the business process management community is only beginning to investigate
    the mechanisms generating mismatches between process execution and event data.
    This study aims to identify the role of workarounds goal-directed deviations from
    standard processes performed by process participants to overcome obstacles– in
    this context. Through an inductive multiple case study of 13 workarounds in four
    organizations, three mismatch categories between event logs and real-world process
    execution related to workarounds are identified and explored. This study contributes
    to the literature by describing how workarounds can act as mechanisms that cause
    mismatches between process execution and event data, adding to the discussion
    on process drift and workaround mining. Furthermore, exploring the mismatch categories
    offers insights for practitioners and researchers on how to handle and interpret
    data quality issues in event data.
author:
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Agnes
  full_name: Aßbrock, Agnes
  last_name: Aßbrock
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: Bartelheimer C, Löhr B, Reineke MF, Aßbrock A, Beverungen D. Workarounds as
    a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study.
    <i>Business &#38; Information Systems Engineering</i>. Published online 2025.
    doi:<a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>
  apa: Bartelheimer, C., Löhr, B., Reineke, M. F., Aßbrock, A., &#38; Beverungen,
    D. (2025). Workarounds as a Cause of Mismatches in Business Processes—Insights
    from a Multiple Case Study. <i>Business &#38; Information Systems Engineering</i>.
    <a href="https://doi.org/10.1007/s12599-025-00943-5">https://doi.org/10.1007/s12599-025-00943-5</a>
  bibtex: '@article{Bartelheimer_Löhr_Reineke_Aßbrock_Beverungen_2025, title={Workarounds
    as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study},
    DOI={<a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>},
    journal={Business &#38; Information Systems Engineering}, publisher={Springer
    Science and Business Media LLC}, author={Bartelheimer, Christian and Löhr, Bernd
    and Reineke, Malte Fabian and Aßbrock, Agnes and Beverungen, Daniel}, year={2025}
    }'
  chicago: Bartelheimer, Christian, Bernd Löhr, Malte Fabian Reineke, Agnes Aßbrock,
    and Daniel Beverungen. “Workarounds as a Cause of Mismatches in Business Processes—Insights
    from a Multiple Case Study.” <i>Business &#38; Information Systems Engineering</i>,
    2025. <a href="https://doi.org/10.1007/s12599-025-00943-5">https://doi.org/10.1007/s12599-025-00943-5</a>.
  ieee: 'C. Bartelheimer, B. Löhr, M. F. Reineke, A. Aßbrock, and D. Beverungen, “Workarounds
    as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study,”
    <i>Business &#38; Information Systems Engineering</i>, 2025, doi: <a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>.'
  mla: Bartelheimer, Christian, et al. “Workarounds as a Cause of Mismatches in Business
    Processes—Insights from a Multiple Case Study.” <i>Business &#38; Information
    Systems Engineering</i>, Springer Science and Business Media LLC, 2025, doi:<a
    href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>.
  short: C. Bartelheimer, B. Löhr, M.F. Reineke, A. Aßbrock, D. Beverungen, Business
    &#38; Information Systems Engineering (2025).
date_created: 2025-05-21T08:22:11Z
date_updated: 2025-08-12T11:35:26Z
department:
- _id: '195'
doi: 10.1007/s12599-025-00943-5
language:
- iso: eng
publication: Business & Information Systems Engineering
publication_identifier:
  issn:
  - 2363-7005
  - 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: Workarounds as a Cause of Mismatches in Business Processes—Insights from a
  Multiple Case Study
type: journal_article
user_id: '56760'
year: '2025'
...
---
_id: '61098'
author:
- first_name: Sascha Benjamin
  full_name: Kaltenpoth, Sascha Benjamin
  id: '50640'
  last_name: Kaltenpoth
- first_name: Alexander Marcus
  full_name: Skolik, Alexander Marcus
  id: '92908'
  last_name: Skolik
  orcid: 0009-0006-2519-1765
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Kaltenpoth SB, Skolik AM, Müller O, Beverungen D. A Step Towards Cognitive
    Automation: Integrating LLM Agents with Process Rules. In: <i>Lecture Notes in
    Computer Science</i>. Springer Nature Switzerland; 2025. doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_19">10.1007/978-3-032-02867-9_19</a>'
  apa: 'Kaltenpoth, S. B., Skolik, A. M., Müller, O., &#38; Beverungen, D. (2025).
    A Step Towards Cognitive Automation: Integrating LLM Agents with Process Rules.
    <i>Lecture Notes in Computer Science</i>. 23rd International Conference on Business
    Process Management, Sevilla. <a href="https://doi.org/10.1007/978-3-032-02867-9_19">https://doi.org/10.1007/978-3-032-02867-9_19</a>'
  bibtex: '@inproceedings{Kaltenpoth_Skolik_Müller_Beverungen_2025, place={Cham},
    title={A Step Towards Cognitive Automation: Integrating LLM Agents with Process
    Rules}, DOI={<a href="https://doi.org/10.1007/978-3-032-02867-9_19">10.1007/978-3-032-02867-9_19</a>},
    booktitle={Lecture Notes in Computer Science}, publisher={Springer Nature Switzerland},
    author={Kaltenpoth, Sascha Benjamin and Skolik, Alexander Marcus and Müller, Oliver
    and Beverungen, Daniel}, year={2025} }'
  chicago: 'Kaltenpoth, Sascha Benjamin, Alexander Marcus Skolik, Oliver Müller, and
    Daniel Beverungen. “A Step Towards Cognitive Automation: Integrating LLM Agents
    with Process Rules.” In <i>Lecture Notes in Computer Science</i>. Cham: Springer
    Nature Switzerland, 2025. <a href="https://doi.org/10.1007/978-3-032-02867-9_19">https://doi.org/10.1007/978-3-032-02867-9_19</a>.'
  ieee: 'S. B. Kaltenpoth, A. M. Skolik, O. Müller, and D. Beverungen, “A Step Towards
    Cognitive Automation: Integrating LLM Agents with Process Rules,” presented at
    the 23rd International Conference on Business Process Management, Sevilla, 2025,
    doi: <a href="https://doi.org/10.1007/978-3-032-02867-9_19">10.1007/978-3-032-02867-9_19</a>.'
  mla: 'Kaltenpoth, Sascha Benjamin, et al. “A Step Towards Cognitive Automation:
    Integrating LLM Agents with Process Rules.” <i>Lecture Notes in Computer Science</i>,
    Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_19">10.1007/978-3-032-02867-9_19</a>.'
  short: 'S.B. Kaltenpoth, A.M. Skolik, O. Müller, D. Beverungen, in: Lecture Notes
    in Computer Science, Springer Nature Switzerland, Cham, 2025.'
conference:
  end_date: 2025-09-05
  location: Sevilla
  name: 23rd International Conference on Business Process Management
  start_date: 2025-08-31
date_created: 2025-08-30T09:43:49Z
date_updated: 2025-08-30T09:50:22Z
doi: 10.1007/978-3-032-02867-9_19
language:
- iso: eng
place: Cham
publication: Lecture Notes in Computer Science
publication_identifier:
  isbn:
  - '9783032028662'
  - '9783032028679'
  issn:
  - 0302-9743
  - 1611-3349
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: 'A Step Towards Cognitive Automation: Integrating LLM Agents with Process Rules'
type: conference
user_id: '92908'
year: '2025'
...
---
_id: '60050'
abstract:
- lang: eng
  text: Reputation systems to rate companies’ performances remain largely unexplored
    inresearch and are scarcely used in business-to-business (B2B) practice. Such
    systemsare essential for businesses seeking trustworthy partners, as they help
    reduce infor-mation asymmetry, lower buyers’ transaction risks, and allow high-quality
    serviceproviders to justify premium pricing. Unlike traditional review-based systems
    in thebusiness-to-consumer (B2C) context, we propose a B2B reputation mechanism
    inwhich buyers commit to a rating payment before a transaction. Once the buyer
    final-izes the rating, this payment is executed and recorded on a blockchain as
    an immu-table, secure ledger. Our system mimics natural trust-building mechanisms
    with rat-ings that are (1) monetary-based, (2) stake-based, (3) non-aggregated,
    (4) involvecounter-ratings, (5) selectively sellable, (6) individually comparable,
    (7) stored ona blockchain, (8) and monitored by a third instance. This system
    provides a novelapproach to fostering trust in B2B transactions by reducing information
    asymme-try and transaction risk. We illustrate the mechanism’s application in
    the consultingsector. Our analysis has identified 23 institutional trust and distrust
    dimensions thatpromote establishing institutional trust through the proposed mechanism.
    Qualita-tive interviews suggest that, while complex and challenging to apply,
    this mecha-nism can foster trust in B2B transactions. Given the low maturity in
    the applicationdomain—rating professional business services with business reputation
    systems—and solution domain—using monetary stakes for ratings, this system stands
    as apotential invention.
article_type: original
author:
- first_name: Simon
  full_name: Hemmrich, Simon
  id: '83557'
  last_name: Hemmrich
- first_name: Volker
  full_name: Nissen, Volker
  last_name: Nissen
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Josias Daniel Miño
  full_name: Pauls, Josias Daniel Miño
  last_name: Pauls
citation:
  ama: 'Hemmrich S, Nissen V, Beverungen D, Pauls JDM. Blockchain‑based reputation
    systemsfor business‑to‑business services: designing a reputation mechanism to
    reduce information asymmetry in professional consulting. <i>Information Systems
    and e-Business Management</i>. 2025;23(1). doi:<a href="https://doi.org/10.1007/s10257-025-00702-9">https://doi.org/10.1007/s10257-025-00702-9</a>'
  apa: 'Hemmrich, S., Nissen, V., Beverungen, D., &#38; Pauls, J. D. M. (2025). Blockchain‑based
    reputation systemsfor business‑to‑business services: designing a reputation mechanism
    to reduce information asymmetry in professional consulting. <i>Information Systems
    and E-Business Management</i>, <i>23</i>(1). <a href="https://doi.org/10.1007/s10257-025-00702-9">https://doi.org/10.1007/s10257-025-00702-9</a>'
  bibtex: '@article{Hemmrich_Nissen_Beverungen_Pauls_2025, title={Blockchain‑based
    reputation systemsfor business‑to‑business services: designing a reputation mechanism
    to reduce information asymmetry in professional consulting}, volume={23}, DOI={<a
    href="https://doi.org/10.1007/s10257-025-00702-9">https://doi.org/10.1007/s10257-025-00702-9</a>},
    number={1}, journal={Information Systems and e-Business Management}, publisher={Springer},
    author={Hemmrich, Simon and Nissen, Volker and Beverungen, Daniel and Pauls, Josias
    Daniel Miño}, year={2025} }'
  chicago: 'Hemmrich, Simon, Volker Nissen, Daniel Beverungen, and Josias Daniel Miño
    Pauls. “Blockchain‑based Reputation Systemsfor Business‑to‑business Services:
    Designing a Reputation Mechanism to Reduce Information Asymmetry in Professional
    Consulting.” <i>Information Systems and E-Business Management</i> 23, no. 1 (2025).
    <a href="https://doi.org/10.1007/s10257-025-00702-9">https://doi.org/10.1007/s10257-025-00702-9</a>.'
  ieee: 'S. Hemmrich, V. Nissen, D. Beverungen, and J. D. M. Pauls, “Blockchain‑based
    reputation systemsfor business‑to‑business services: designing a reputation mechanism
    to reduce information asymmetry in professional consulting,” <i>Information Systems
    and e-Business Management</i>, vol. 23, no. 1, 2025, doi: <a href="https://doi.org/10.1007/s10257-025-00702-9">https://doi.org/10.1007/s10257-025-00702-9</a>.'
  mla: 'Hemmrich, Simon, et al. “Blockchain‑based Reputation Systemsfor Business‑to‑business
    Services: Designing a Reputation Mechanism to Reduce Information Asymmetry in
    Professional Consulting.” <i>Information Systems and E-Business Management</i>,
    vol. 23, no. 1, Springer, 2025, doi:<a href="https://doi.org/10.1007/s10257-025-00702-9">https://doi.org/10.1007/s10257-025-00702-9</a>.'
  short: S. Hemmrich, V. Nissen, D. Beverungen, J.D.M. Pauls, Information Systems
    and E-Business Management 23 (2025).
date_created: 2025-05-28T08:12:28Z
date_updated: 2026-04-02T04:32:13Z
ddc:
- '000'
department:
- _id: '195'
doi: https://doi.org/10.1007/s10257-025-00702-9
external_id:
  unknown:
  - https://doi.org/10.1007/s10257-025-00702-9
file:
- access_level: closed
  content_type: application/pdf
  creator: hemmrich
  date_created: 2025-05-28T08:05:18Z
  date_updated: 2025-05-28T08:05:18Z
  file_id: '60051'
  file_name: Hemmrich_et_al-2025-Information_Systems_and_e-Business_Management.pdf
  file_size: 1440251
  relation: main_file
  success: 1
file_date_updated: 2025-05-28T08:05:18Z
has_accepted_license: '1'
intvolume: '        23'
issue: '1'
jel:
- D81
- D82
- L86
- L10
- M30
keyword:
- Information asymmetry
- Trust
- Reputation system
- Monetary rating
- Blockchain
- Consulting
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://link.springer.com/epdf/10.1007/s10257-025-00702-9?sharing_token=fOiWqZx_ScKFAKjxu5UqWPe4RwlQNchNByi7wbcMAY6mjxpZFPB3OtpVT0rAZf9eEBt3_qXIVcZ67l3R9JVYasmuCsIimzE-xfP0N5Rimun248j0jFOnL1eBu4rypKSDFnbmR3kJ5xx-HLnCXvPvQPwpm09qOkS9GSNsiG-du60%3D
oa: '1'
publication: Information Systems and e-Business Management
publication_status: published
publisher: Springer
quality_controlled: '1'
status: public
title: 'Blockchain‑based reputation systemsfor business‑to‑business services: designing
  a reputation mechanism to reduce information asymmetry in professional consulting'
type: journal_article
user_id: '83557'
volume: 23
year: '2025'
...
---
_id: '62795'
author:
- first_name: Carolin
  full_name: Krabbe, Carolin
  id: '22934'
  last_name: Krabbe
- first_name: Agnes
  full_name: Assbrock, Agnes
  last_name: Assbrock
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Krabbe C, Assbrock A, Reineke MF, Beverungen D. Workarounds—A Domain-Specific
    Modeling Language. In: <i>Proceedings of the 20th International Conference on
    Wirtschaftsinformatik (WI25)</i>. ; 2025.'
  apa: Krabbe, C., Assbrock, A., Reineke, M. F., &#38; Beverungen, D. (2025). Workarounds—A
    Domain-Specific Modeling Language. <i>Proceedings of the 20th International Conference
    on Wirtschaftsinformatik (WI25)</i>.
  bibtex: '@inproceedings{Krabbe_Assbrock_Reineke_Beverungen_2025, title={Workarounds—A
    Domain-Specific Modeling Language}, booktitle={Proceedings of the 20th International
    Conference on Wirtschaftsinformatik (WI25)}, author={Krabbe, Carolin and Assbrock,
    Agnes and Reineke, Malte Fabian and Beverungen, Daniel}, year={2025} }'
  chicago: Krabbe, Carolin, Agnes Assbrock, Malte Fabian Reineke, and Daniel Beverungen.
    “Workarounds—A Domain-Specific Modeling Language.” In <i>Proceedings of the 20th
    International Conference on Wirtschaftsinformatik (WI25)</i>, 2025.
  ieee: C. Krabbe, A. Assbrock, M. F. Reineke, and D. Beverungen, “Workarounds—A Domain-Specific
    Modeling Language,” 2025.
  mla: Krabbe, Carolin, et al. “Workarounds—A Domain-Specific Modeling Language.”
    <i>Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>,
    2025.
  short: 'C. Krabbe, A. Assbrock, M.F. Reineke, D. Beverungen, in: Proceedings of
    the 20th International Conference on Wirtschaftsinformatik (WI25), 2025.'
date_created: 2025-12-03T13:54:54Z
date_updated: 2026-06-02T11:57:21Z
language:
- iso: eng
main_file_link:
- url: https://ais-insights.ai/pdf/Contribution_270_final_a.pdf
publication: Proceedings of the 20th International Conference on Wirtschaftsinformatik
  (WI25)
status: public
title: Workarounds—A Domain-Specific Modeling Language
type: conference
user_id: '60641'
year: '2025'
...
---
_id: '53130'
author:
- first_name: Miriam
  full_name: Stumpe, Miriam
  id: '64135'
  last_name: Stumpe
- first_name: Peter
  full_name: Dieter, Peter
  id: '88592'
  last_name: Dieter
- first_name: Guido
  full_name: Schryen, Guido
  id: '72850'
  last_name: Schryen
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Stumpe M, Dieter P, Schryen G, Müller O, Beverungen D. Designing taxi ridesharing
    systems with shared pick-up and drop-off locations: Insights from a computational
    study. <i>Transportation Research Part A: Policy and Practice</i>. Published online
    2024.'
  apa: 'Stumpe, M., Dieter, P., Schryen, G., Müller, O., &#38; Beverungen, D. (2024).
    Designing taxi ridesharing systems with shared pick-up and drop-off locations:
    Insights from a computational study. <i>Transportation Research Part A: Policy
    and Practice</i>.'
  bibtex: '@article{Stumpe_Dieter_Schryen_Müller_Beverungen_2024, title={Designing
    taxi ridesharing systems with shared pick-up and drop-off locations: Insights
    from a computational study}, journal={Transportation Research Part A: Policy and
    Practice}, author={Stumpe, Miriam and Dieter, Peter and Schryen, Guido and Müller,
    Oliver and Beverungen, Daniel}, year={2024} }'
  chicago: 'Stumpe, Miriam, Peter Dieter, Guido Schryen, Oliver Müller, and Daniel
    Beverungen. “Designing Taxi Ridesharing Systems with Shared Pick-up and Drop-off
    Locations: Insights from a Computational Study.” <i>Transportation Research Part
    A: Policy and Practice</i>, 2024.'
  ieee: 'M. Stumpe, P. Dieter, G. Schryen, O. Müller, and D. Beverungen, “Designing
    taxi ridesharing systems with shared pick-up and drop-off locations: Insights
    from a computational study,” <i>Transportation Research Part A: Policy and Practice</i>,
    2024.'
  mla: 'Stumpe, Miriam, et al. “Designing Taxi Ridesharing Systems with Shared Pick-up
    and Drop-off Locations: Insights from a Computational Study.” <i>Transportation
    Research Part A: Policy and Practice</i>, 2024.'
  short: 'M. Stumpe, P. Dieter, G. Schryen, O. Müller, D. Beverungen, Transportation
    Research Part A: Policy and Practice (2024).'
date_created: 2024-04-02T12:10:56Z
date_updated: 2024-04-02T12:29:47Z
ddc:
- '000'
department:
- _id: '277'
- _id: '526'
- _id: '196'
file:
- access_level: open_access
  content_type: application/pdf
  creator: mateskam
  date_created: 2024-04-02T12:10:18Z
  date_updated: 2024-04-02T12:10:18Z
  file_id: '53131'
  file_name: Designing_TRS-systems_Final.pdf
  file_size: 835032
  relation: main_file
file_date_updated: 2024-04-02T12:10:18Z
has_accepted_license: '1'
language:
- iso: eng
oa: '1'
publication: 'Transportation Research Part A: Policy and Practice'
status: public
title: 'Designing taxi ridesharing systems with shared pick-up and drop-off locations:
  Insights from a computational study'
type: journal_article
user_id: '51811'
year: '2024'
...
---
_id: '53520'
alternative_title:
- Strategien, Methoden, Umsetzungsbeispiele
citation:
  ama: Beverungen D, Dumitrescu R, Kühn A, Plass C, eds. <i>Digitale Plattformen Im
    Industriellen Mittelstand</i>. Springer Berlin Heidelberg; 2024. doi:<a href="https://doi.org/10.1007/978-3-662-68116-9">10.1007/978-3-662-68116-9</a>
  apa: Beverungen, D., Dumitrescu, R., Kühn, A., &#38; Plass, C. (Eds.). (2024). <i>Digitale
    Plattformen im industriellen Mittelstand</i>. Springer Berlin Heidelberg. <a href="https://doi.org/10.1007/978-3-662-68116-9">https://doi.org/10.1007/978-3-662-68116-9</a>
  bibtex: '@book{Beverungen_Dumitrescu_Kühn_Plass_2024, place={Berlin, Heidelberg},
    title={Digitale Plattformen im industriellen Mittelstand}, DOI={<a href="https://doi.org/10.1007/978-3-662-68116-9">10.1007/978-3-662-68116-9</a>},
    publisher={Springer Berlin Heidelberg}, year={2024} }'
  chicago: 'Beverungen, Daniel, Roman Dumitrescu, Arno Kühn, and Christoph Plass,
    eds. <i>Digitale Plattformen Im Industriellen Mittelstand</i>. Berlin, Heidelberg:
    Springer Berlin Heidelberg, 2024. <a href="https://doi.org/10.1007/978-3-662-68116-9">https://doi.org/10.1007/978-3-662-68116-9</a>.'
  ieee: 'D. Beverungen, R. Dumitrescu, A. Kühn, and C. Plass, Eds., <i>Digitale Plattformen
    im industriellen Mittelstand</i>. Berlin, Heidelberg: Springer Berlin Heidelberg,
    2024.'
  mla: Beverungen, Daniel, et al., editors. <i>Digitale Plattformen Im Industriellen
    Mittelstand</i>. Springer Berlin Heidelberg, 2024, doi:<a href="https://doi.org/10.1007/978-3-662-68116-9">10.1007/978-3-662-68116-9</a>.
  short: D. Beverungen, R. Dumitrescu, A. Kühn, C. Plass, eds., Digitale Plattformen
    Im Industriellen Mittelstand, Springer Berlin Heidelberg, Berlin, Heidelberg,
    2024.
date_created: 2024-04-15T13:34:26Z
date_updated: 2024-04-15T13:35:14Z
doi: 10.1007/978-3-662-68116-9
editor:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Roman
  full_name: Dumitrescu, Roman
  last_name: Dumitrescu
- first_name: Arno
  full_name: Kühn, Arno
  last_name: Kühn
- first_name: Christoph
  full_name: Plass, Christoph
  last_name: Plass
language:
- iso: eng
place: Berlin, Heidelberg
publication_identifier:
  isbn:
  - '9783662681152'
  - '9783662681169'
  issn:
  - 2523-3637
  - 2523-3645
publication_status: published
publisher: Springer Berlin Heidelberg
status: public
title: Digitale Plattformen im industriellen Mittelstand
type: book_editor
user_id: '83557'
year: '2024'
...
---
_id: '50296'
author:
- first_name: Simon
  full_name: Hemmrich, Simon
  id: '83557'
  last_name: Hemmrich
- first_name: Jannika Marie
  full_name: Schäfer, Jannika Marie
  last_name: Schäfer
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hemmrich S, Schäfer JM, Hansmeier P, Beverungen D. The Value of Reputation
    Systems in Business Contexts – A Qualitative Study Taking the View of Buyers.
    In: <i>Proceedings of the 57th Hawaii International Conference on System Sciences
    (HICSS 2024)</i>. ; 2024.'
  apa: Hemmrich, S., Schäfer, J. M., Hansmeier, P., &#38; Beverungen, D. (2024). The
    Value of Reputation Systems in Business Contexts – A Qualitative Study Taking
    the View of Buyers. <i>Proceedings of the 57th Hawaii International Conference
    on System Sciences (HICSS 2024)</i>.
  bibtex: '@inproceedings{Hemmrich_Schäfer_Hansmeier_Beverungen_2024, title={The Value
    of Reputation Systems in Business Contexts – A Qualitative Study Taking the View
    of Buyers}, booktitle={Proceedings of the 57th Hawaii International Conference
    on System Sciences (HICSS 2024)}, author={Hemmrich, Simon and Schäfer, Jannika
    Marie and Hansmeier, Philipp and Beverungen, Daniel}, year={2024} }'
  chicago: Hemmrich, Simon, Jannika Marie Schäfer, Philipp Hansmeier, and Daniel Beverungen.
    “The Value of Reputation Systems in Business Contexts – A Qualitative Study Taking
    the View of Buyers.” In <i>Proceedings of the 57th Hawaii International Conference
    on System Sciences (HICSS 2024)</i>, 2024.
  ieee: S. Hemmrich, J. M. Schäfer, P. Hansmeier, and D. Beverungen, “The Value of
    Reputation Systems in Business Contexts – A Qualitative Study Taking the View
    of Buyers,” Honolulu, 2024.
  mla: Hemmrich, Simon, et al. “The Value of Reputation Systems in Business Contexts
    – A Qualitative Study Taking the View of Buyers.” <i>Proceedings of the 57th Hawaii
    International Conference on System Sciences (HICSS 2024)</i>, 2024.
  short: 'S. Hemmrich, J.M. Schäfer, P. Hansmeier, D. Beverungen, in: Proceedings
    of the 57th Hawaii International Conference on System Sciences (HICSS 2024), 2024.'
conference:
  location: Honolulu
date_created: 2024-01-08T13:05:03Z
date_updated: 2024-05-27T07:54:03Z
language:
- iso: eng
publication: Proceedings of the 57th Hawaii International Conference on System Sciences
  (HICSS 2024)
status: public
title: The Value of Reputation Systems in Business Contexts – A Qualitative Study
  Taking the View of Buyers
type: conference
user_id: '55603'
year: '2024'
...
---
_id: '54916'
abstract:
- lang: eng
  text: Reputation systems for companies to rate each other's performance are largely
    unexplored in research and hardly available in practice. However, these systems
    are relevant for prospective buyers to find a trustworthy seller. This observation
    applies especially to short-lived business relationships where fulfilling the
    performance promise is subject to a high degree of uncertainty. This paper explores
    the value of a reputation system for a business-to-business (B2B) context and
    focuses on three novel solutions for designing reputation systems. These solutions
    include selling ratings, conducting ratings as payments, and employing a counter-rating
    mechanism. We interview buyers to fathom the added value of these solutions in
    different contexts. Our findings suggest that such a system is useful for companies
    acting in less transparent markets and also helps when companies already have
    a good market overview. Depending on the market conditions and business context,
    the perceived value of the proposed system varies.
author:
- first_name: Simon
  full_name: Hemmrich, Simon
  id: '83557'
  last_name: Hemmrich
- first_name: Jannika Marie
  full_name: Schäfer, Jannika Marie
  id: '74374'
  last_name: Schäfer
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hemmrich S, Schäfer JM, Hansmeier P, Beverungen D. The Value of Reputation
    Systems in Business Contexts–A Qualitative Study Taking the View of Buyers. In:
    <i>Proceedings of the 57th Hawaii International Conference on System Sciences</i>.
    ; 2024.'
  apa: Hemmrich, S., Schäfer, J. M., Hansmeier, P., &#38; Beverungen, D. (2024). The
    Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the
    View of Buyers. <i>Proceedings of the 57th Hawaii International Conference on
    System Sciences</i>. Hawaii International Conference on System Sciences 2024,
    Honolulu.
  bibtex: '@inproceedings{Hemmrich_Schäfer_Hansmeier_Beverungen_2024, title={The Value
    of Reputation Systems in Business Contexts–A Qualitative Study Taking the View
    of Buyers}, booktitle={Proceedings of the 57th Hawaii International Conference
    on System Sciences}, author={Hemmrich, Simon and Schäfer, Jannika Marie and Hansmeier,
    Philipp and Beverungen, Daniel}, year={2024} }'
  chicago: Hemmrich, Simon, Jannika Marie Schäfer, Philipp Hansmeier, and Daniel Beverungen.
    “The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking
    the View of Buyers.” In <i>Proceedings of the 57th Hawaii International Conference
    on System Sciences</i>, 2024.
  ieee: S. Hemmrich, J. M. Schäfer, P. Hansmeier, and D. Beverungen, “The Value of
    Reputation Systems in Business Contexts–A Qualitative Study Taking the View of
    Buyers,” presented at the Hawaii International Conference on System Sciences 2024,
    Honolulu, 2024.
  mla: Hemmrich, Simon, et al. “The Value of Reputation Systems in Business Contexts–A
    Qualitative Study Taking the View of Buyers.” <i>Proceedings of the 57th Hawaii
    International Conference on System Sciences</i>, 2024.
  short: 'S. Hemmrich, J.M. Schäfer, P. Hansmeier, D. Beverungen, in: Proceedings
    of the 57th Hawaii International Conference on System Sciences, 2024.'
conference:
  end_date: 2024-01-06
  location: Honolulu
  name: Hawaii International Conference on System Sciences 2024
  start_date: 2024-01-03
date_created: 2024-06-27T09:52:26Z
date_updated: 2024-06-27T10:01:29Z
department:
- _id: '195'
keyword:
- Electronic Marketing
- business-to-business
- new design approach
- reputation systems
- value for buyers.
language:
- iso: eng
main_file_link:
- url: https://www.researchgate.net/profile/Simon-Hemmrich-3/publication/374550987_The_Value_of_Reputation_Systems_in_Business_Contexts_-A_Qualitative_Study_Taking_the_View_of_Buyers/links/652406723ab6cb4ec6d01951/The-Value-of-Reputation-Systems-in-Business-Contexts-A-Qualitative-Study-Taking-the-View-of-Buyers.pdf
publication: Proceedings of the 57th Hawaii International Conference on System Sciences
publication_status: published
status: public
title: The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking
  the View of Buyers
type: conference
user_id: '74374'
year: '2024'
...