[{"publication":"Journal of Services Marketing","issue":"6/7","abstract":[{"lang":"eng","text":"Purpose\r\n– The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback. \r\n\r\nDesign/methodology/approach\r\n– This article is based on discussions in the workshop on “Fresh perspectives on technology in service” at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues. \r\n\r\nFindings\r\n– We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models. \r\n\r\nOriginality/value\r\n– Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services."}],"date_created":"2018-11-15T11:27:26Z","department":[{"_id":"181"}],"keyword":["Connected services","Intelligent object","New service type","Smart services"],"type":"journal_article","author":[{"id":"36392","full_name":"Wünderlich, Nancy","last_name":"Wünderlich","first_name":"Nancy"},{"full_name":"Heinonen, Kristina","first_name":"Kristina","last_name":"Heinonen"},{"full_name":"Ostrom, Amy L","last_name":"Ostrom","first_name":"Amy L"},{"full_name":"Patricio, Lia","last_name":"Patricio","first_name":"Lia"},{"full_name":"Sousa, Rui","first_name":"Rui","last_name":"Sousa"},{"first_name":"Chris","last_name":"Voss","full_name":"Voss, Chris"},{"first_name":"Jos","last_name":"Lemmink","full_name":"Lemmink, Jos"}],"title":"Futurizing” Smart Service: Implications for Service Researchers and Managers.","year":"2015","intvolume":"        29","article_type":"original","date_updated":"2022-01-06T07:02:36Z","publication_status":"published","language":[{"iso":"eng"}],"citation":{"apa":"Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., &#38; Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service Researchers and Managers. <i>Journal of Services Marketing</i>, <i>29</i>(6/7), 442–447.","ieee":"N. Wünderlich <i>et al.</i>, “Futurizing” Smart Service: Implications for Service Researchers and Managers.,” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, pp. 442–447, 2015.","chicago":"Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” <i>Journal of Services Marketing</i> 29, no. 6/7 (2015): 442–47.","short":"N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.","mla":"Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.","ama":"Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. <i>Journal of Services Marketing</i>. 2015;29(6/7):442-447.","bibtex":"@article{Wünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title={Futurizing” Smart Service: Implications for Service Researchers and Managers.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos}, year={2015}, pages={442–447} }"},"status":"public","_id":"5701","publisher":"Emerald Group Publishing Limited","page":"442-447","volume":29,"user_id":"37741"},{"article_type":"original","intvolume":"        29","publication_status":"published","date_updated":"2022-01-06T07:02:36Z","author":[{"last_name":"Gustafsson","first_name":"Anders","full_name":"Gustafsson, Anders"},{"full_name":"Aksoy, Lerzan","last_name":"Aksoy","first_name":"Lerzan"},{"full_name":"Brady, Michael K","first_name":"Michael K","last_name":"Brady"},{"full_name":"McColl-Kennedy, Janet R","last_name":"McColl-Kennedy","first_name":"Janet R"},{"last_name":"Sirianni","first_name":"Nancy J","full_name":"Sirianni, Nancy J"},{"first_name":"Lars","last_name":"Witell","full_name":"Witell, Lars"},{"id":"36392","last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy"}],"title":"Conducting Service Research that Matters.","year":"2015","language":[{"iso":"eng"}],"abstract":[{"text":"Purpose\r\n– The purpose of this paper is to encourage the reader to think differently about service-related issues and to strive to conduct service research that makes a transformational impact on individuals, organizations and society. The authors suggest that service researchers are in an excellent position to develop research that matters by making stronger connections with theory and elevating purely applied research to research that is higher in both practical relevance and methodological rigor. \r\n\r\nDesign/methodology/approach\r\n– This paper takes a conceptual approach, connecting pertinent literature with new ideas highlighted in this special issue. \r\n\r\nFindings\r\n– This paper proposes that service researchers look beyond traditional service applications, take a multi-disciplinary approach to problem-solving and make greater strides towards connecting theory and practice. The authors propose a Model of Rigorous and Relevant Research, and call for fresh thinking across a wide range of research areas, including enhancing the customer experience, crafting innovation, integrating technology and measuring service outcomes. \r\n\r\nOriginality/value\r\n– The originality of this essay lies in its focus on revitalizing the discussion on relevance and rigor as a path forward for service research. Additionally, this paper offers new insights on core management aspects of service provision that provide a solid platform for future work in service research.","lang":"eng"}],"publication":"Journal of Services Marketing","issue":"6/7","department":[{"_id":"181"}],"type":"journal_article","keyword":["Relevance","Service technology","Service innovation","Customer experience","Rigor","Service outcomes"],"date_created":"2018-11-15T11:32:07Z","status":"public","volume":29,"user_id":"37741","_id":"5703","publisher":"Emerald Group Publishing Limited","page":"425-429","citation":{"chicago":"Gustafsson, Anders, Lerzan Aksoy, Michael K Brady, Janet R McColl-Kennedy, Nancy J Sirianni, Lars Witell, and Nancy Wünderlich. “Conducting Service Research That Matters.” <i>Journal of Services Marketing</i> 29, no. 6/7 (2015): 425–29.","short":"A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni, L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.","ieee":"A. Gustafsson <i>et al.</i>, “Conducting Service Research that Matters.,” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, pp. 425–429, 2015.","apa":"Gustafsson, A., Aksoy, L., Brady, M. K., McColl-Kennedy, J. R., Sirianni, N. J., Witell, L., &#38; Wünderlich, N. (2015). Conducting Service Research that Matters. <i>Journal of Services Marketing</i>, <i>29</i>(6/7), 425–429.","bibtex":"@article{Gustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015, title={Conducting Service Research that Matters.}, volume={29}, number={6/7}, journal={Journal of Services Marketing}, publisher={Emerald Group Publishing Limited}, author={Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy}, year={2015}, pages={425–429} }","ama":"Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters. <i>Journal of Services Marketing</i>. 2015;29(6/7):425-429.","mla":"Gustafsson, Anders, et al. “Conducting Service Research That Matters.” <i>Journal of Services Marketing</i>, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 425–29."}},{"date_created":"2018-11-15T11:36:38Z","department":[{"_id":"181"}],"type":"journal_article","keyword":["customer defection","customer retention","e-service","longitudinal","Self-service","value-in-context"],"publication":"MIS Quarterly","issue":"1","abstract":[{"text":"Advancements in information technology have changed the way customers experience a service encounter and their relationship with service providers. Especially technology-based self-service channels have found their way into the 21st century service economy. While research embraces these channels for their cost-efficiency, it has not examined whether a shift from personal to self-service affects customer–firm relationships. Drawing from the service-dominant logic and its central concept of value-in-context, we discuss customers’ value creation in self-service and personal service channels and examine the long-term impact of these channels on customer retention. Using longitudinal customer data, we investigate how the ratio of self-service versus personal service use influences customer defection over time. Our findings suggest that the ratio of self-service to personal service used affects customer defection in a U-shaped manner, with intermediate levels of both self-service and personal service use being associated with the lowest likelihood of defection. We also find that this effect mitigates over time. We conclude that firms should not shift customers toward self-service channels completely, especially not at the beginning of a relationship. Our study underlines the importance of understanding when and how self-service technologies create valuable customer experiences and stresses the notion of actively managing customers’ cocreation of value. ","lang":"eng"}],"language":[{"iso":"eng"}],"author":[{"first_name":"Anne","last_name":"Scherer","full_name":"Scherer, Anne"},{"last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy","id":"36392"},{"last_name":"Von Wangenheim","first_name":"Florian","full_name":"Von Wangenheim, Florian"}],"publication_identifier":{"issn":["0276-7783."]},"year":"2015","title":"The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.","article_type":"original","intvolume":"        39","publication_status":"published","date_updated":"2022-01-06T07:02:36Z","citation":{"chicago":"Scherer, Anne, Nancy Wünderlich, and Florian Von Wangenheim. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i> 39, no. 1 (2015): 177–200.","short":"A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.","ieee":"A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,” <i>MIS Quarterly</i>, vol. 39, no. 1, pp. 177–200, 2015.","apa":"Scherer, A., Wünderlich, N., &#38; Von Wangenheim, F. (2015). The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>, <i>39</i>(1), 177–200.","bibtex":"@article{Scherer_Wünderlich_Von Wangenheim_2015, title={The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.}, volume={39}, number={1}, journal={MIS Quarterly}, publisher={MIS RC}, author={Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian}, year={2015}, pages={177–200} }","ama":"Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. <i>MIS Quarterly</i>. 2015;39(1):177-200.","mla":"Scherer, Anne, et al. “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.” <i>MIS Quarterly</i>, vol. 39, no. 1, MIS RC, 2015, pp. 177–200."},"_id":"5704","publisher":"MIS RC","page":"177-200","volume":39,"user_id":"37741","status":"public"},{"page":"127-139","_id":"5705","publisher":"Springer","user_id":"37741","volume":26,"status":"public","citation":{"short":"E. Breugelmans, T.H.A. Bijmolt, J. Zhang, L.J. Basso, M. Dorotic, P. Kopalle, A. Minnema, W.J. Mijnlieff, N. Wünderlich, Marketing Letters 26 (2015) 127–139.","chicago":"Breugelmans, Els, Tammo H A Bijmolt, Jie Zhang, Leonardo J Basso, Matilda Dorotic, Praveen Kopalle, Alec Minnema, Willem Jan Mijnlieff, and Nancy Wünderlich. “Advancing Research on Loyalty Programs: A Future Research Agenda.” <i>Marketing Letters</i> 26, no. 2 (2015): 127–39.","apa":"Breugelmans, E., Bijmolt, T. H. A., Zhang, J., Basso, L. J., Dorotic, M., Kopalle, P., … Wünderlich, N. (2015). Advancing Research on Loyalty Programs: A Future Research Agenda. <i>Marketing Letters</i>, <i>26</i>(2), 127–139.","ieee":"E. Breugelmans <i>et al.</i>, “Advancing Research on Loyalty Programs: A Future Research Agenda.,” <i>Marketing Letters</i>, vol. 26, no. 2, pp. 127–139, 2015.","ama":"Breugelmans E, Bijmolt THA, Zhang J, et al. Advancing Research on Loyalty Programs: A Future Research Agenda. <i>Marketing Letters</i>. 2015;26(2):127-139.","bibtex":"@article{Breugelmans_Bijmolt_Zhang_Basso_Dorotic_Kopalle_Minnema_Mijnlieff_Wünderlich_2015, title={Advancing Research on Loyalty Programs: A Future Research Agenda.}, volume={26}, number={2}, journal={Marketing Letters}, publisher={Springer}, author={Breugelmans, Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich, Nancy}, year={2015}, pages={127–139} }","mla":"Breugelmans, Els, et al. “Advancing Research on Loyalty Programs: A Future Research Agenda.” <i>Marketing Letters</i>, vol. 26, no. 2, Springer, 2015, pp. 127–39."},"language":[{"iso":"eng"}],"year":"2015","title":"Advancing Research on Loyalty Programs: A Future Research Agenda.","author":[{"first_name":"Els","last_name":"Breugelmans","full_name":"Breugelmans, Els"},{"full_name":"Bijmolt, Tammo H A","first_name":"Tammo H A","last_name":"Bijmolt"},{"last_name":"Zhang","first_name":"Jie","full_name":"Zhang, Jie"},{"last_name":"Basso","first_name":"Leonardo J","full_name":"Basso, Leonardo J"},{"last_name":"Dorotic","first_name":"Matilda","full_name":"Dorotic, Matilda"},{"full_name":"Kopalle, Praveen","first_name":"Praveen","last_name":"Kopalle"},{"full_name":"Minnema, Alec","first_name":"Alec","last_name":"Minnema"},{"full_name":"Mijnlieff, Willem Jan","first_name":"Willem Jan","last_name":"Mijnlieff"},{"id":"36392","last_name":"Wünderlich","first_name":"Nancy","full_name":"Wünderlich, Nancy"}],"date_updated":"2022-01-06T07:02:36Z","publication_status":"published","intvolume":"        26","article_type":"original","date_created":"2018-11-15T11:46:22Z","keyword":["Loyalty programs","Loyalty program design","Loyalty program performance assessment","Emerging trends","Partnership loyalty programs","Customer relationship management"],"type":"journal_article","department":[{"_id":"181"}],"publication":"Marketing Letters","issue":"2","abstract":[{"text":"Despite the growing literature on loyalty program (LP) research, many questions remain underexplored. Driven by advancements in information technology, marketing analytics, and consumer interface platforms (e.g., mobile devices), there have been many recent developments in LP practices around the world. They impose new challenges and create exciting opportunities for future LP research. The main objective of this paper is to identify missing links in the literature and to craft a future research agenda to advance LP research and practice. Our discussion focuses on three key areas: (1) LP designs, (2) Assessment of LP performance, and (3) Emerging trends and the impact of new technologies. We highlight several gaps in the literature and outline research opportunities in each area.","lang":"eng"}]},{"publication_status":"published","date_updated":"2022-01-06T07:02:37Z","publication_identifier":{"isbn":["9781450337212"]},"author":[{"last_name":"Glanz","first_name":"Leonid","full_name":"Glanz, Leonid"},{"full_name":"Schmidt, Sebastian","last_name":"Schmidt","first_name":"Sebastian"},{"full_name":"Wollny, Sebastian","first_name":"Sebastian","last_name":"Wollny"},{"full_name":"Hermann, Ben","last_name":"Hermann","orcid":"0000-0001-9848-2017","first_name":"Ben","id":"66173"}],"title":"A vulnerability's lifetime","year":"2015","status":"public","user_id":"66173","doi":"10.1145/2809563.2809612","publisher":"ACM Press","_id":"5729","language":[{"iso":"eng"}],"citation":{"chicago":"Glanz, Leonid, Sebastian Schmidt, Sebastian Wollny, and Ben Hermann. “A Vulnerability’s Lifetime.” In <i>Proceedings of the 15th International Conference on Knowledge Technologies and Data-Driven Business - i-KNOW ’15</i>. ACM Press, 2015. <a href=\"https://doi.org/10.1145/2809563.2809612\">https://doi.org/10.1145/2809563.2809612</a>.","short":"L. Glanz, S. Schmidt, S. Wollny, B. Hermann, in: Proceedings of the 15th International Conference on Knowledge Technologies and Data-Driven Business - i-KNOW ’15, ACM Press, 2015.","apa":"Glanz, L., Schmidt, S., Wollny, S., &#38; Hermann, B. (2015). A vulnerability’s lifetime. In <i>Proceedings of the 15th International Conference on Knowledge Technologies and Data-driven Business - i-KNOW ’15</i>. ACM Press. <a href=\"https://doi.org/10.1145/2809563.2809612\">https://doi.org/10.1145/2809563.2809612</a>","ieee":"L. Glanz, S. Schmidt, S. Wollny, and B. Hermann, “A vulnerability’s lifetime,” in <i>Proceedings of the 15th International Conference on Knowledge Technologies and Data-driven Business - i-KNOW ’15</i>, 2015.","ama":"Glanz L, Schmidt S, Wollny S, Hermann B. A vulnerability’s lifetime. In: <i>Proceedings of the 15th International Conference on Knowledge Technologies and Data-Driven Business - i-KNOW ’15</i>. ACM Press; 2015. doi:<a href=\"https://doi.org/10.1145/2809563.2809612\">10.1145/2809563.2809612</a>","bibtex":"@inproceedings{Glanz_Schmidt_Wollny_Hermann_2015, title={A vulnerability’s lifetime}, DOI={<a href=\"https://doi.org/10.1145/2809563.2809612\">10.1145/2809563.2809612</a>}, booktitle={Proceedings of the 15th International Conference on Knowledge Technologies and Data-driven Business - i-KNOW ’15}, publisher={ACM Press}, author={Glanz, Leonid and Schmidt, Sebastian and Wollny, Sebastian and Hermann, Ben}, year={2015} }","mla":"Glanz, Leonid, et al. “A Vulnerability’s Lifetime.” <i>Proceedings of the 15th International Conference on Knowledge Technologies and Data-Driven Business - i-KNOW ’15</i>, ACM Press, 2015, doi:<a href=\"https://doi.org/10.1145/2809563.2809612\">10.1145/2809563.2809612</a>."},"publication":"Proceedings of the 15th International Conference on Knowledge Technologies and Data-driven Business - i-KNOW '15","type":"conference","date_created":"2018-11-19T13:22:25Z"},{"type":"conference","date_created":"2018-11-19T13:22:31Z","citation":{"mla":"Lerch, Johannes, and Ben Hermann. “Design Your Analysis: A Case Study on Implementation Reusability of Data-Flow Functions.” <i>Proceedings of the 4th ACM SIGPLAN International Workshop on State Of the Art in Program Analysis - SOAP 2015</i>, ACM Press, 2015, doi:<a href=\"https://doi.org/10.1145/2771284.2771289\">10.1145/2771284.2771289</a>.","ama":"Lerch J, Hermann B. Design your analysis: a case study on implementation reusability of data-flow functions. In: <i>Proceedings of the 4th ACM SIGPLAN International Workshop on State Of the Art in Program Analysis - SOAP 2015</i>. ACM Press; 2015. doi:<a href=\"https://doi.org/10.1145/2771284.2771289\">10.1145/2771284.2771289</a>","bibtex":"@inproceedings{Lerch_Hermann_2015, title={Design your analysis: a case study on implementation reusability of data-flow functions}, DOI={<a href=\"https://doi.org/10.1145/2771284.2771289\">10.1145/2771284.2771289</a>}, booktitle={Proceedings of the 4th ACM SIGPLAN International Workshop on State Of the Art in Program Analysis - SOAP 2015}, publisher={ACM Press}, author={Lerch, Johannes and Hermann, Ben}, year={2015} }","apa":"Lerch, J., &#38; Hermann, B. (2015). Design your analysis: a case study on implementation reusability of data-flow functions. In <i>Proceedings of the 4th ACM SIGPLAN International Workshop on State Of the Art in Program Analysis - SOAP 2015</i>. ACM Press. <a href=\"https://doi.org/10.1145/2771284.2771289\">https://doi.org/10.1145/2771284.2771289</a>","ieee":"J. Lerch and B. Hermann, “Design your analysis: a case study on implementation reusability of data-flow functions,” in <i>Proceedings of the 4th ACM SIGPLAN International Workshop on State Of the Art in Program Analysis - SOAP 2015</i>, 2015.","chicago":"Lerch, Johannes, and Ben Hermann. “Design Your Analysis: A Case Study on Implementation Reusability of Data-Flow Functions.” In <i>Proceedings of the 4th ACM SIGPLAN International Workshop on State Of the Art in Program Analysis - SOAP 2015</i>. ACM Press, 2015. <a href=\"https://doi.org/10.1145/2771284.2771289\">https://doi.org/10.1145/2771284.2771289</a>.","short":"J. Lerch, B. Hermann, in: Proceedings of the 4th ACM SIGPLAN International Workshop on State Of the Art in Program Analysis - SOAP 2015, ACM Press, 2015."},"publication":"Proceedings of the 4th ACM SIGPLAN International Workshop on State Of the Art in Program Analysis - SOAP 2015","doi":"10.1145/2771284.2771289","user_id":"66173","publisher":"ACM Press","_id":"5730","language":[{"iso":"eng"}],"date_updated":"2022-01-06T07:02:37Z","publication_status":"published","author":[{"full_name":"Lerch, Johannes","last_name":"Lerch","first_name":"Johannes"},{"id":"66173","full_name":"Hermann, Ben","first_name":"Ben","last_name":"Hermann","orcid":"0000-0001-9848-2017"}],"publication_identifier":{"isbn":["9781450335850"]},"title":"Design your analysis: a case study on implementation reusability of data-flow functions","status":"public","year":"2015"},{"year":"2015","title":"Getting to know you: towards a capability model for Java","status":"public","author":[{"first_name":"Ben","last_name":"Hermann","orcid":"0000-0001-9848-2017","full_name":"Hermann, Ben","id":"66173"},{"full_name":"Reif, Michael","first_name":"Michael","last_name":"Reif"},{"full_name":"Eichberg, Michael","last_name":"Eichberg","first_name":"Michael"},{"full_name":"Mezini, Mira","first_name":"Mira","last_name":"Mezini"}],"publication_identifier":{"isbn":["9781450336758"]},"date_updated":"2022-01-06T07:02:37Z","publication_status":"published","_id":"5731","publisher":"ACM Press","language":[{"iso":"eng"}],"doi":"10.1145/2786805.2786829","user_id":"66173","publication":"Proceedings of the 2015 10th Joint Meeting on Foundations of Software Engineering - ESEC/FSE 2015","citation":{"mla":"Hermann, Ben, et al. “Getting to Know You: Towards a Capability Model for Java.” <i>Proceedings of the 2015 10th Joint Meeting on Foundations of Software Engineering - ESEC/FSE 2015</i>, ACM Press, 2015, doi:<a href=\"https://doi.org/10.1145/2786805.2786829\">10.1145/2786805.2786829</a>.","apa":"Hermann, B., Reif, M., Eichberg, M., &#38; Mezini, M. (2015). Getting to know you: towards a capability model for Java. In <i>Proceedings of the 2015 10th Joint Meeting on Foundations of Software Engineering - ESEC/FSE 2015</i>. ACM Press. <a href=\"https://doi.org/10.1145/2786805.2786829\">https://doi.org/10.1145/2786805.2786829</a>","ieee":"B. Hermann, M. Reif, M. Eichberg, and M. Mezini, “Getting to know you: towards a capability model for Java,” in <i>Proceedings of the 2015 10th Joint Meeting on Foundations of Software Engineering - ESEC/FSE 2015</i>, 2015.","ama":"Hermann B, Reif M, Eichberg M, Mezini M. Getting to know you: towards a capability model for Java. In: <i>Proceedings of the 2015 10th Joint Meeting on Foundations of Software Engineering - ESEC/FSE 2015</i>. ACM Press; 2015. doi:<a href=\"https://doi.org/10.1145/2786805.2786829\">10.1145/2786805.2786829</a>","short":"B. Hermann, M. Reif, M. Eichberg, M. 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