[{"year":"2017","type":"journal_article","citation":{"chicago":"Fischer, Andreas, Benny Fuhry, Florian Kerschbaum, and Eric Bodden. “Computation on Encrypted Data Using Data Flow Authentication.” CoRR abs/1710.00390 (2017).","apa":"Fischer, A., Fuhry, B., Kerschbaum, F., & Bodden, E. (2017). Computation on Encrypted Data using Data Flow Authentication. CoRR, abs/1710.00390.","ama":"Fischer A, Fuhry B, Kerschbaum F, Bodden E. Computation on Encrypted Data using Data Flow Authentication. CoRR. 2017;abs/1710.00390.","bibtex":"@article{Fischer_Fuhry_Kerschbaum_Bodden_2017, title={Computation on Encrypted Data using Data Flow Authentication}, volume={abs/1710.00390}, journal={CoRR}, author={Fischer, Andreas and Fuhry, Benny and Kerschbaum, Florian and Bodden, Eric}, year={2017} }","mla":"Fischer, Andreas, et al. “Computation on Encrypted Data Using Data Flow Authentication.” CoRR, vol. abs/1710.00390, 2017.","short":"A. Fischer, B. Fuhry, F. Kerschbaum, E. Bodden, CoRR abs/1710.00390 (2017).","ieee":"A. Fischer, B. Fuhry, F. Kerschbaum, and E. Bodden, “Computation on Encrypted Data using Data Flow Authentication,” CoRR, vol. abs/1710.00390, 2017."},"language":[{"iso":"eng"}],"main_file_link":[{"url":"https://arxiv.org/pdf/1710.00390.pdf"}],"date_updated":"2022-01-06T07:01:46Z","_id":"5209","volume":"abs/1710.00390","project":[{"_id":"1","name":"SFB 901"},{"_id":"3","name":"SFB 901 - Project Area B"},{"name":"SFB 901 - Subproject B4","_id":"12"}],"date_created":"2018-10-31T13:12:32Z","status":"public","has_accepted_license":"1","publication":"CoRR","file_date_updated":"2018-11-02T16:03:01Z","department":[{"_id":"76"}],"author":[{"last_name":"Fischer","full_name":"Fischer, Andreas","first_name":"Andreas"},{"first_name":"Benny","full_name":"Fuhry, Benny","last_name":"Fuhry"},{"first_name":"Florian","full_name":"Kerschbaum, Florian","last_name":"Kerschbaum"},{"full_name":"Bodden, Eric","orcid":"0000-0003-3470-3647","first_name":"Eric","id":"59256","last_name":"Bodden"}],"file":[{"date_updated":"2018-11-02T16:03:01Z","content_type":"application/pdf","success":1,"relation":"main_file","file_size":2339380,"creator":"ups","file_id":"5321","access_level":"closed","file_name":"1710.00390.pdf","date_created":"2018-11-02T16:03:01Z"}],"ddc":["000"],"title":"Computation on Encrypted Data using Data Flow Authentication","user_id":"477"},{"language":[{"iso":"eng"}],"year":"2017","type":"journal_article","citation":{"chicago":"Schmitz, Hendrik, and Valentin Schiele. “Sick Already? Job Loss Makes It Even Worse.” Atlas of Science, 2017.","ama":"Schmitz H, Schiele V. Sick already? Job loss makes it even worse. Atlas of Science. 2017.","apa":"Schmitz, H., & Schiele, V. (2017). Sick already? Job loss makes it even worse. Atlas of Science.","mla":"Schmitz, Hendrik, and Valentin Schiele. “Sick Already? Job Loss Makes It Even Worse.” Atlas of Science, 2017.","bibtex":"@article{Schmitz_Schiele_2017, title={Sick already? Job loss makes it even worse}, journal={Atlas of Science}, author={Schmitz, Hendrik and Schiele, Valentin}, year={2017} }","short":"H. Schmitz, V. Schiele, Atlas of Science (2017).","ieee":"H. Schmitz and V. Schiele, “Sick already? Job loss makes it even worse,” Atlas of Science, 2017."},"_id":"5236","date_updated":"2022-01-06T07:01:47Z","author":[{"first_name":"Hendrik","full_name":"Schmitz, Hendrik","last_name":"Schmitz","id":"48879"},{"first_name":"Valentin","full_name":"Schiele, Valentin","last_name":"Schiele","id":"53779"}],"publication":"Atlas of Science","department":[{"_id":"281"},{"_id":"475"}],"status":"public","date_created":"2018-11-01T15:50:56Z","user_id":"63697","title":"Sick already? Job loss makes it even worse"},{"title":"Preis, Service oder Leistungen: Was beeinflusst besonders die Krankenkassenwahl von gesetzlich Versicherten?","user_id":"63697","editor":[{"last_name":"Adolph","full_name":"Adolph, T.","first_name":"T."}],"date_created":"2018-11-01T15:55:48Z","status":"public","publication":"Krankenversicherung im Rating","department":[{"_id":"281"},{"_id":"475"}],"author":[{"last_name":"Schmitz","id":"48879","first_name":"Hendrik","full_name":"Schmitz, Hendrik"}],"publisher":"Springer Fachmedien Wiesbaden GmbH","_id":"5238","date_updated":"2022-01-06T07:01:47Z","type":"book_chapter","year":"2017","citation":{"bibtex":"@inbook{Schmitz_2017, title={Preis, Service oder Leistungen: Was beeinflusst besonders die Krankenkassenwahl von gesetzlich Versicherten?}, booktitle={Krankenversicherung im Rating}, publisher={Springer Fachmedien Wiesbaden GmbH}, author={Schmitz, Hendrik}, editor={Adolph, T.Editor}, year={2017} }","mla":"Schmitz, Hendrik. “Preis, Service oder Leistungen: Was beeinflusst besonders die Krankenkassenwahl von gesetzlich Versicherten?” Krankenversicherung im Rating, edited by T. Adolph, Springer Fachmedien Wiesbaden GmbH, 2017.","chicago":"Schmitz, Hendrik. “Preis, Service oder Leistungen: Was beeinflusst besonders die Krankenkassenwahl von gesetzlich Versicherten?” In Krankenversicherung im Rating, edited by T. Adolph. Springer Fachmedien Wiesbaden GmbH, 2017.","apa":"Schmitz, H. (2017). Preis, Service oder Leistungen: Was beeinflusst besonders die Krankenkassenwahl von gesetzlich Versicherten? In T. Adolph (Ed.), Krankenversicherung im Rating. Springer Fachmedien Wiesbaden GmbH.","ama":"Schmitz H. Preis, Service oder Leistungen: Was beeinflusst besonders die Krankenkassenwahl von gesetzlich Versicherten? In: Adolph T, ed. Krankenversicherung im Rating. Springer Fachmedien Wiesbaden GmbH; 2017.","ieee":"H. Schmitz, “Preis, Service oder Leistungen: Was beeinflusst besonders die Krankenkassenwahl von gesetzlich Versicherten?,” in Krankenversicherung im Rating, T. Adolph, Ed. Springer Fachmedien Wiesbaden GmbH, 2017.","short":"H. Schmitz, in: T. Adolph (Ed.), Krankenversicherung im Rating, Springer Fachmedien Wiesbaden GmbH, 2017."},"language":[{"iso":"ger"}]},{"language":[{"iso":"eng"}],"citation":{"ama":"Neumann J, Gutt D, Kundisch D. The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior. In: Proceedings of the 38th International Conference on Information Systems (ICIS). ; 2017.","apa":"Neumann, J., Gutt, D., & Kundisch, D. (2017). The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior. In Proceedings of the 38th International Conference on Information Systems (ICIS). Seoul, South Korea.","chicago":"Neumann, Jürgen, Dominik Gutt, and Dennis Kundisch. “The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior.” In Proceedings of the 38th International Conference on Information Systems (ICIS), 2017.","mla":"Neumann, Jürgen, et al. “The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior.” Proceedings of the 38th International Conference on Information Systems (ICIS), 2017.","bibtex":"@inproceedings{Neumann_Gutt_Kundisch_2017, title={The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS)}, author={Neumann, Jürgen and Gutt, Dominik and Kundisch, Dennis}, year={2017} }","short":"J. Neumann, D. Gutt, D. Kundisch, in: Proceedings of the 38th International Conference on Information Systems (ICIS), 2017.","ieee":"J. Neumann, D. Gutt, and D. Kundisch, “The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior,” in Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea, 2017."},"year":"2017","type":"conference","conference":{"name":"38th International Conference on Information Systems (ICIS)","start_date":"2017-12-10","location":"Seoul, South Korea","end_date":"2017-12-13"},"date_updated":"2022-01-06T07:01:49Z","_id":"53","file":[{"access_level":"closed","date_created":"2018-11-12T10:30:59Z","file_name":"viewcontent.pdf","content_type":"application/pdf","date_updated":"2018-11-12T10:30:59Z","success":1,"relation":"main_file","file_size":532659,"creator":"d0mi","file_id":"5486"}],"publication":"Proceedings of the 38th International Conference on Information Systems (ICIS)","file_date_updated":"2018-11-12T10:30:59Z","department":[{"_id":"276"}],"author":[{"first_name":"Jürgen","full_name":"Neumann, Jürgen","last_name":"Neumann","id":"32456"},{"full_name":"Gutt, Dominik","first_name":"Dominik","id":"14368","last_name":"Gutt"},{"last_name":"Kundisch","id":"21117","first_name":"Dennis","full_name":"Kundisch, Dennis"}],"date_created":"2017-10-17T12:41:01Z","project":[{"_id":"1","name":"SFB 901"},{"_id":"8","name":"SFB 901 - Subprojekt A4"},{"_id":"2","name":"SFB 901 - Project Area A"}],"has_accepted_license":"1","status":"public","abstract":[{"text":"Amongst the growing body of literature on the drivers of online ratings, the influence of\r\ncustomers’ local offline environment on their ratings has largely been neglected. This\r\nstudy examines the relationship between ratings made outside of a customer’s home area\r\nand the magnitude of online ratings. We employ a data-driven identification of a\r\ncustomer’s geographic home area and use variation in this variable to identify the\r\nconsequences for the magnitude of ratings. In line with our theory, we find that customers\r\nwho rate while traveling give, on average, higher ratings than locals. However, this\r\nrelationship is moderated by the posting time of a review relative to consumption, as\r\ntravelers post more negative ratings during or shortly after consumption. These\r\nrelationships are most pronounced for customers who travel and rate less frequently. Our\r\nresults come with substantial implications for a business’s average rating and for\r\ncustomer decision making. ","lang":"eng"}],"user_id":"16205","ddc":["330"],"title":"The Traveling Reviewer Problem – Exploring the Relationship Between Offline Locations and Online Rating Behavior"},{"user_id":"37741","title":"Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.","status":"public","date_created":"2018-11-02T17:53:24Z","publication_status":"published","author":[{"last_name":"Larivière","first_name":"Bart","full_name":"Larivière, Bart"},{"full_name":"Bowen, David","first_name":"David","last_name":"Bowen"},{"first_name":"Tor W","full_name":"Andreassen, Tor W","last_name":"Andreassen"},{"last_name":"Kunz","first_name":"Werner","full_name":"Kunz, Werner"},{"full_name":"Sirianni, Nancy J","first_name":"Nancy J","last_name":"Sirianni"},{"first_name":"Chris","full_name":"Voss, Chris","last_name":"Voss"},{"last_name":"Wünderlich","id":"36392","first_name":"Nancy","full_name":"Wünderlich, Nancy"},{"full_name":"De Keyser, Arne","first_name":"Arne","last_name":"De Keyser"}],"department":[{"_id":"181"},{"_id":"178"}],"publication":"Proceedings of QUIS 2017","_id":"5328","date_updated":"2022-01-06T07:01:49Z","conference":{"location":"Porto, Portugal","name":"QUIS 2017"},"language":[{"iso":"eng"}],"year":"2017","type":"conference","citation":{"short":"B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.","ieee":"B. Larivière et al., “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.,” in Proceedings of QUIS 2017, Porto, Portugal, 2017.","chicago":"Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” In Proceedings of QUIS 2017, 2017.","ama":"Larivière B, Bowen D, Andreassen TW, et al. Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In: Proceedings of QUIS 2017. ; 2017.","apa":"Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers. In Proceedings of QUIS 2017. Porto, Portugal.","mla":"Larivière, Bart, et al. “Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.” Proceedings of QUIS 2017, 2017.","bibtex":"@inproceedings{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={Service Encounter 2.0\": An Investigation Into the Roles of Technology, Employees and Customers.}, booktitle={Proceedings of QUIS 2017}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017} }"}},{"date_created":"2018-11-02T17:58:41Z","status":"public","publication_status":"published","department":[{"_id":"181"},{"_id":"178"}],"publication":"Proceedings of the 2017 Winter Marketing Educators' Conference","author":[{"last_name":"Becker-Özcamlica","full_name":"Becker-Özcamlica, Hürrem","first_name":"Hürrem"},{"last_name":"Teßmer","full_name":"Teßmer, Isabel","first_name":"Isabel"},{"full_name":"Wünderlich, Nancy","first_name":"Nancy","id":"36392","last_name":"Wünderlich"}],"user_id":"37741","title":"Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.","language":[{"iso":"eng"}],"citation":{"short":"H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.","ieee":"H. Becker-Özcamlica, I. Teßmer, and N. Wünderlich, “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.,” in Proceedings of the 2017 Winter Marketing Educators’ Conference, Orlando, USA, 2017.","chicago":"Becker-Özcamlica, Hürrem, Isabel Teßmer, and Nancy Wünderlich. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” In Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.","ama":"Becker-Özcamlica H, Teßmer I, Wünderlich N. Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In: Proceedings of the 2017 Winter Marketing Educators’ Conference. ; 2017.","apa":"Becker-Özcamlica, H., Teßmer, I., & Wünderlich, N. (2017). Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations. In Proceedings of the 2017 Winter Marketing Educators’ Conference. Orlando, USA.","bibtex":"@inproceedings{Becker-Özcamlica_Teßmer_Wünderlich_2017, title={Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.}, booktitle={Proceedings of the 2017 Winter Marketing Educators’ Conference}, author={Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy}, year={2017} }","mla":"Becker-Özcamlica, Hürrem, et al. “Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.” Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017."},"type":"conference","year":"2017","conference":{"name":"2017 Winter Marketing Educators' Conference","location":"Orlando, USA"},"date_updated":"2022-01-06T07:01:49Z","_id":"5329"},{"citation":{"ieee":"J. Neumann, D. Gutt, and D. Kundisch, “The Traveling Reviewer Problem – Exploring the Relationship between Offline Locations and Online Rating Behavior,” in INFORMS Annual Meeting, Houston, USA, 2017.","short":"J. Neumann, D. Gutt, D. Kundisch, in: INFORMS Annual Meeting, 2017.","bibtex":"@inproceedings{Neumann_Gutt_Kundisch_2017, title={The Traveling Reviewer Problem – Exploring the Relationship between Offline Locations and Online Rating Behavior}, booktitle={INFORMS Annual Meeting}, author={Neumann, Jürgen and Gutt, Dominik and Kundisch, Dennis}, year={2017} }","mla":"Neumann, Jürgen, et al. “The Traveling Reviewer Problem – Exploring the Relationship between Offline Locations and Online Rating Behavior.” INFORMS Annual Meeting, 2017.","chicago":"Neumann, Jürgen, Dominik Gutt, and Dennis Kundisch. “The Traveling Reviewer Problem – Exploring the Relationship between Offline Locations and Online Rating Behavior.” In INFORMS Annual Meeting, 2017.","apa":"Neumann, J., Gutt, D., & Kundisch, D. (2017). The Traveling Reviewer Problem – Exploring the Relationship between Offline Locations and Online Rating Behavior. In INFORMS Annual Meeting. Houston, USA.","ama":"Neumann J, Gutt D, Kundisch D. The Traveling Reviewer Problem – Exploring the Relationship between Offline Locations and Online Rating Behavior. In: INFORMS Annual Meeting. ; 2017."},"year":"2017","type":"conference_abstract","language":[{"iso":"eng"}],"conference":{"location":"Houston, USA","name":"INFORMS Annual Meeting"},"_id":"54","date_updated":"2022-01-06T07:01:51Z","project":[{"_id":"1","name":"SFB 901"},{"_id":"8","name":"SFB 901 - Subprojekt A4"},{"name":"SFB 901 - Project Area A","_id":"2"}],"date_created":"2017-10-17T12:41:01Z","has_accepted_license":"1","status":"public","publication":"INFORMS Annual Meeting","file_date_updated":"2018-11-12T10:38:39Z","department":[{"_id":"276"}],"author":[{"first_name":"Jürgen","full_name":"Neumann, Jürgen","last_name":"Neumann","id":"32456"},{"first_name":"Dominik","full_name":"Gutt, Dominik","last_name":"Gutt","id":"14368"},{"first_name":"Dennis","full_name":"Kundisch, Dennis","last_name":"Kundisch","id":"21117"}],"file":[{"access_level":"closed","date_created":"2018-11-12T10:38:39Z","file_name":"WP_TRP.pdf","date_updated":"2018-11-12T10:38:39Z","content_type":"application/pdf","success":1,"relation":"main_file","file_size":694342,"creator":"d0mi","file_id":"5493"}],"ddc":["330"],"title":"The Traveling Reviewer Problem – Exploring the Relationship between Offline Locations and Online Rating Behavior","user_id":"477"},{"title":"The Loyalty Effect of Gift Purchases","user_id":"57352","status":"public","date_created":"2018-11-12T10:05:58Z","author":[{"first_name":"Andreas","full_name":"Eggert, Andreas","last_name":"Eggert"},{"first_name":"Lena","full_name":"Steinhoff, Lena","last_name":"Steinhoff"},{"last_name":"Witte","full_name":"Witte, Carina","first_name":"Carina"}],"department":[{"_id":"19"},{"_id":"180"}],"date_updated":"2022-01-06T07:01:55Z","_id":"5479","citation":{"chicago":"Eggert, Andreas, Lena Steinhoff, and Carina Witte. “The Loyalty Effect of Gift Purchases.” 2017 Winter AMA Proceedings, 2017.","ama":"Eggert A, Steinhoff L, Witte C. The Loyalty Effect of Gift Purchases. 2017.","apa":"Eggert, A., Steinhoff, L., & Witte, C. (2017). The Loyalty Effect of Gift Purchases.","bibtex":"@article{Eggert_Steinhoff_Witte_2017, series={2017 Winter AMA Proceedings}, title={The Loyalty Effect of Gift Purchases}, author={Eggert, Andreas and Steinhoff, Lena and Witte, Carina}, year={2017}, collection={2017 Winter AMA Proceedings} }","mla":"Eggert, Andreas, et al. The Loyalty Effect of Gift Purchases. 2017.","short":"A. Eggert, L. Steinhoff, C. Witte, (2017).","ieee":"A. Eggert, L. Steinhoff, and C. Witte, “The Loyalty Effect of Gift Purchases.” 2017."},"type":"conference","year":"2017","language":[{"iso":"eng"}],"series_title":"2017 Winter AMA Proceedings"},{"series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings","language":[{"iso":"eng"}],"type":"conference","citation":{"short":"I. Garnefeld, E. Boehm, L. Feider, (2017).","ieee":"I. Garnefeld, E. Boehm, and L. Feider, “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017.","chicago":"Garnefeld, I, E Boehm, and L Feider. “Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","ama":"Garnefeld I, Boehm E, Feider L. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017.","apa":"Garnefeld, I., Boehm, E., & Feider, L. (2017). Managing the Necessary Evil: Can Payment Methods Reduce Product Returns.","bibtex":"@article{Garnefeld_Boehm_Feider_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Managing the Necessary Evil: Can Payment Methods Reduce Product Returns}, author={Garnefeld, I and Boehm, E and Feider, L}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","mla":"Garnefeld, I., et al. Managing the Necessary Evil: Can Payment Methods Reduce Product Returns. 2017."},"year":"2017","_id":"5482","date_updated":"2022-01-06T07:01:56Z","department":[{"_id":"19"},{"_id":"180"}],"author":[{"first_name":"I","full_name":"Garnefeld, I","last_name":"Garnefeld"},{"last_name":"Boehm","first_name":"E","full_name":"Boehm, E"},{"full_name":"Feider, L","first_name":"L","last_name":"Feider"}],"date_created":"2018-11-12T10:21:49Z","status":"public","user_id":"57352","title":"Managing the Necessary Evil: Can Payment Methods Reduce Product Returns"},{"title":"Service Awards: Do They Help or Harm in Case of a Service Failure?","user_id":"57352","date_created":"2018-11-12T10:24:01Z","status":"public","department":[{"_id":"19"},{"_id":"180"}],"author":[{"last_name":"Cramer","full_name":"Cramer, C","first_name":"C"},{"last_name":"Boehm","first_name":"E","full_name":"Boehm, E"},{"full_name":"Eggert, A","first_name":"A","last_name":"Eggert"}],"date_updated":"2022-01-06T07:01:56Z","_id":"5483","citation":{"short":"C. Cramer, E. Boehm, A. Eggert, (2017).","ieee":"C. Cramer, E. Boehm, and A. Eggert, “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017.","chicago":"Cramer, C, E Boehm, and A Eggert. “Service Awards: Do They Help or Harm in Case of a Service Failure?” 2017 AMA Winter Marketing Educators’ Conference Proceedings, 2017.","apa":"Cramer, C., Boehm, E., & Eggert, A. (2017). Service Awards: Do They Help or Harm in Case of a Service Failure?","ama":"Cramer C, Boehm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017.","bibtex":"@article{Cramer_Boehm_Eggert_2017, series={2017 AMA Winter Marketing Educators’ Conference Proceedings}, title={Service Awards: Do They Help or Harm in Case of a Service Failure?}, author={Cramer, C and Boehm, E and Eggert, A}, year={2017}, collection={2017 AMA Winter Marketing Educators’ Conference Proceedings} }","mla":"Cramer, C., et al. Service Awards: Do They Help or Harm in Case of a Service Failure? 2017."},"type":"conference","year":"2017","language":[{"iso":"eng"}],"series_title":"2017 AMA Winter Marketing Educators' Conference Proceedings"}]