--- _id: '4838' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Christina full_name: Cramer, Christina last_name: Cramer citation: ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;(3):476--498.' apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, (3), 476--498.' bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }' chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3 (2017): 476--498.' ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, no. 3, pp. 476--498, 2017.' mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.' short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498. date_created: 2018-10-25T08:15:42Z date_updated: 2022-01-06T07:01:26Z department: - _id: '180' issue: '3' language: - iso: eng page: 476--498 publication: Journal of Service Management status: public title: 'Business service outsourcing in manufacturing firms: an event study' type: journal_article user_id: '57352' year: '2017' ... --- _id: '4840' author: - first_name: Eva full_name: Boehm, Eva last_name: Boehm - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert - first_name: Christoph full_name: Thiesbrummel, Christoph last_name: Thiesbrummel citation: ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2017:101--111.' apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 101--111.' bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }' chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, 101--111.' ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.' mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, pp. 101--111.' short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111. date_created: 2018-10-25T08:18:08Z date_updated: 2022-01-06T07:01:27Z department: - _id: '180' page: 101--111 publication: Industrial Marketing Management status: public title: 'Service transition: A viable option for manufacturing companies with deteriorating financial performance?' type: journal_article user_id: '57352' year: '2017' ... --- _id: '49' abstract: - lang: eng text: A multiplicity of visual languages have been proposed for representing business models. These languages are claimed to facilitate tasks such as understanding, communicating, and innovating a business model; and have been developed rather independently by scholars from accounting, computer science, information systems, and strategy. Consequently, the existing approaches greatly differ and to some extent contradict each other, for example, regarding their understanding of the business model concept, their terminology, and their visual notations – which means there is little common ground for developing a cumulative stream of research. Therefore, we provide a systematic, cross-disciplinary review of this emerging field and synthesize the pragmatic, semantic, and syntactic foundations of the proposed approaches. Further, we derive an agenda for future research and discuss the challenges that lie ahead to advance the field. author: - first_name: Thomas full_name: John, Thomas id: '3952' last_name: John - first_name: Dennis full_name: Kundisch, Dennis id: '21117' last_name: Kundisch - first_name: Daniel full_name: Szopinski, Daniel id: '36372' last_name: Szopinski citation: ama: 'John T, Kundisch D, Szopinski D. Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions. In: Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea. ; 2017.' apa: 'John, T., Kundisch, D., & Szopinski, D. (2017). Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions. In Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea.' bibtex: '@inproceedings{John_Kundisch_Szopinski_2017, title={Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea}, author={John, Thomas and Kundisch, Dennis and Szopinski, Daniel}, year={2017} }' chicago: 'John, Thomas, Dennis Kundisch, and Daniel Szopinski. “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions.” In Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea, 2017.' ieee: 'T. John, D. Kundisch, and D. Szopinski, “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions,” in Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea, 2017.' mla: 'John, Thomas, et al. “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions.” Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea, 2017.' short: 'T. John, D. Kundisch, D. Szopinski, in: Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea, 2017.' date_created: 2017-10-17T12:41:00Z date_updated: 2022-01-06T07:01:28Z ddc: - '040' department: - _id: '276' file: - access_level: closed content_type: application/pdf creator: dsz date_created: 2018-11-12T13:21:25Z date_updated: 2018-11-12T13:21:25Z file_id: '5501' file_name: ICIS2017_BMML.pdf file_size: 754019 relation: main_file success: 1 file_date_updated: 2018-11-12T13:21:25Z has_accepted_license: '1' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '17' name: SFB 901 - Subprojekt C5 - _id: '4' name: SFB 901 - Project Area C publication: Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea status: public title: 'Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions' type: conference user_id: '16205' year: '2017' ... --- _id: '4908' citation: ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2' apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2' bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.' ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.' mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden, 2017, doi:10.1007/978-3-658-10920-2. short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017. date_created: 2018-10-26T08:35:05Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2 editor: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert place: Wiesbaden publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert type: book_editor user_id: '57352' year: '2017' ... --- _id: '4933' abstract: - lang: eng text: Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract. article_type: original author: - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy V full_name: Wünderlich, Nancy V last_name: Wünderlich - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann citation: ama: Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188. apa: Wangenheim, F. v, Wünderlich, N. V., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188. bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }' chicago: 'Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.' ieee: F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017. mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188. short: F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188. date_created: 2018-10-26T09:41:17Z date_updated: 2022-01-06T07:01:29Z department: - _id: '178' issue: '79' language: - iso: eng page: 181--188 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts type: journal_article user_id: '37741' year: '2017' ... --- _id: '4939' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In: Kundenwert. Wiesbaden: Gabler Verlag; 2017:41-59. doi:10.1007/978-3-8349-9288-8_2' apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In Kundenwert (pp. 41–59). Wiesbaden: Gabler Verlag. https://doi.org/10.1007/978-3-8349-9288-8_2' bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-8349-9288-8_2}, booktitle={Kundenwert}, publisher={Gabler Verlag}, author={Eggert, Andreas}, year={2017}, pages={41–59} }' chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In Kundenwert, 41–59. Wiesbaden: Gabler Verlag, 2017. https://doi.org/10.1007/978-3-8349-9288-8_2.' ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in Kundenwert, Wiesbaden: Gabler Verlag, 2017, pp. 41–59.' mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” Kundenwert, Gabler Verlag, 2017, pp. 41–59, doi:10.1007/978-3-8349-9288-8_2.' short: 'A. Eggert, in: Kundenwert, Gabler Verlag, Wiesbaden, 2017, pp. 41–59.' date_created: 2018-10-26T09:54:32Z date_updated: 2022-01-06T07:01:29Z doi: 10.1007/978-3-8349-9288-8_2 page: 41-59 place: Wiesbaden publication: Kundenwert publication_identifier: isbn: - '9783834943453' - '9783834992888' publication_status: published publisher: Gabler Verlag status: public title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration' type: book_chapter user_id: '57352' year: '2017' ... --- _id: '4941' author: - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:37-51. doi:10.1007/978-3-658-10920-2_2' apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In Kundenwert (pp. 37–51). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_2' bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-658-10920-2_2}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }' chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In Kundenwert, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_2.' ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.' mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 37–51, doi:10.1007/978-3-658-10920-2_2.' short: 'A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.' date_created: 2018-10-26T09:57:19Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2_2 page: 37-51 place: Wiesbaden publication: Kundenwert publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration' type: book_chapter user_id: '57352' year: '2017' ... --- _id: '4942' author: - first_name: Sabrina full_name: Helm, Sabrina last_name: Helm - first_name: Bernd full_name: Günter, Bernd last_name: Günter - first_name: Andreas full_name: Eggert, Andreas last_name: Eggert citation: ama: 'Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:10.1007/978-3-658-10920-2_1' apa: 'Helm, S., Günter, B., & Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In Kundenwert (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_1' bibtex: '@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={10.1007/978-3-658-10920-2_1}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }' chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1.' ieee: 'S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.' mla: Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:10.1007/978-3-658-10920-2_1. short: 'S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.' date_created: 2018-10-26T09:58:46Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '180' doi: 10.1007/978-3-658-10920-2_1 page: 3-34 place: Wiesbaden publication: Kundenwert publication_identifier: isbn: - '9783658109196' - '9783658109202' publication_status: published publisher: Springer Fachmedien Wiesbaden status: public title: Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen type: book_chapter user_id: '57352' year: '2017' ... --- _id: '4947' abstract: - lang: eng text: Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. The paper shows that combining behavioral predictor variables stemming from marketing research and technology-related perceptual variables stemming from technology acceptance research increases the explanatory power and prediction accuracy of forecasting models for customer renewal decisions. Specifically, the authors show that perceptions of usefulness become more important the longer customers use IT-based services and the more services they use within the service contract. article_type: original author: - first_name: Florian v full_name: Wangenheim, Florian v last_name: Wangenheim - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Jan H full_name: Schumann, Jan H last_name: Schumann citation: ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188. apa: Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188. bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }' chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.' ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017. mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188. short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188. date_created: 2018-10-26T10:11:34Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' issue: '79' keyword: - IT-based service - Smart services - Contract renewal - Retention - Customer churn - Free trial language: - iso: eng page: 181--188 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts type: journal_article user_id: '37741' year: '2017' ... --- _id: '4949' abstract: - lang: eng text: The service encounter – one of the foundational concepts in service research – is fundamentally changing due to rapid evolutions in technology. In this paper, we offer an updated perspective on what we label the “Service Encounter 2.0”. To this end, we develop a conceptual framework that captures the essence of the Service Encounter 2.0 and provides a synthesis of the changing interdependent roles of technology, employees, and customers. We find that technology either augments or substitutes service employees, and can foster network connections. In turn, employees and customers are taking on the role of enabler, innovator, coordinator and differentiator. In addition, we identify critical areas for future research on this important topic. article_type: original author: - first_name: Bart full_name: Larivière, Bart last_name: Larivière - first_name: David full_name: Bowen, David last_name: Bowen - first_name: Tor W full_name: Andreassen, Tor W last_name: Andreassen - first_name: Werner full_name: Kunz, Werner last_name: Kunz - first_name: Nancy J full_name: Sirianni, Nancy J last_name: Sirianni - first_name: Chris full_name: Voss, Chris last_name: Voss - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: Arne full_name: De Keyser, Arne last_name: De Keyser citation: ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research. 2017;(79):238--246.' apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research, (79), 238--246.' bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }' chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246.' ieee: 'B. Larivière et al., “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” Journal of Business Research, no. 79, pp. 238--246, 2017.' mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 238--246.' short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246. date_created: 2018-10-26T10:15:22Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' issue: '79' keyword: - Service encounter - Technology roles - Employee roles - Customer roles - Employee experience - Customer experience language: - iso: eng page: 238--246 publication: Journal of Business Research publication_status: published publisher: Elsevier status: public title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers' type: journal_article user_id: '37741' year: '2017' ... --- _id: '4955' author: - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich - first_name: 'Stefanie ' full_name: 'Paluch, Stefanie ' last_name: Paluch citation: ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In: Proceedings of the 38th International Conference on Information Systems (ICIS 2017). ; 2017.' apa: 'Wünderlich, N., & Paluch, S. (2017). A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In Proceedings of the 38th International Conference on Information Systems (ICIS 2017). Seoul, Korea.' bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }' chicago: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” In Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Seoul, Korea, 2017.' mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.' conference: location: Seoul, Korea name: 38th International Conference on Information Systems (ICIS 2017) date_created: 2018-10-26T10:32:20Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 38th International Conference on Information Systems (ICIS 2017) publication_status: published status: public title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents' type: conference user_id: '37741' year: '2017' ... --- _id: '4956' author: - first_name: Isabel full_name: Teßmer, Isabel last_name: Teßmer - first_name: Marcus full_name: Olsson, Marcus last_name: Olsson - first_name: Anders full_name: Gustafsson, Anders last_name: Gustafsson - first_name: Nancy full_name: Wünderlich, Nancy id: '36392' last_name: Wünderlich citation: ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In: Proceedings of the 2017 Frontiers in Service Conference. ; 2017.' apa: 'Teßmer, I., Olsson, M., Gustafsson, A., & Wünderlich, N. (2017). How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA.' bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }' chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.' ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017.' mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” Proceedings of the 2017 Frontiers in Service Conference, 2017.' short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.' conference: location: New York City, USA name: 2017 Frontiers in Service Conference date_created: 2018-10-26T10:35:18Z date_updated: 2022-01-06T07:01:30Z department: - _id: '178' - _id: '181' language: - iso: eng publication: Proceedings of the 2017 Frontiers in Service Conference publication_status: published status: public title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances' type: conference user_id: '37741' year: '2017' ... --- _id: '4966' author: - first_name: Christian full_name: Grund, Christian last_name: Grund - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: Grund C, Thommes K. The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review. 2017;(4):377--398. apa: Grund, C., & Thommes, K. (2017). The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review, (4), 377--398. bibtex: '@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }' chicago: 'Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4 (2017): 377--398.' ieee: C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” Schmalenbach Business Review, no. 4, pp. 377--398, 2017. mla: Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4, 2017, pp. 377--398. short: C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398. date_created: 2018-10-29T07:58:38Z date_updated: 2022-01-06T07:01:31Z department: - _id: '178' - _id: '184' issue: '4' page: 377--398 publication: Schmalenbach Business Review status: public title: The Role of Contract Types for Employees’ Public Service Motivation type: journal_article user_id: '69384' year: '2017' ... --- _id: '4987' author: - first_name: Janny full_name: Klabuhn, Janny last_name: Klabuhn - first_name: Kirsten full_name: Thommes, Kirsten id: '72497' last_name: Thommes citation: ama: 'Klabuhn J, Thommes K. Age diversity and its effects on team performance. In: Academy of Management Proceedings. ; 2017:15119.' apa: Klabuhn, J., & Thommes, K. (2017). Age diversity and its effects on team performance. In Academy of Management Proceedings (p. 15119). bibtex: '@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects on team performance}, number={1}, booktitle={Academy of Management Proceedings}, author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }' chicago: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” In Academy of Management Proceedings, 15119, 2017. ieee: J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,” in Academy of Management Proceedings, 2017, no. 1, p. 15119. mla: Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” Academy of Management Proceedings, no. 1, 2017, p. 15119. short: 'J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.' date_created: 2018-10-29T10:47:29Z date_updated: 2022-01-06T07:01:33Z department: - _id: '178' - _id: '184' issue: '1' page: '15119' publication: Academy of Management Proceedings status: public title: Age diversity and its effects on team performance type: conference user_id: '69384' year: '2017' ... --- _id: '698' author: - first_name: Ngoc Chi full_name: Banh, Ngoc Chi last_name: Banh citation: ama: Banh NC. As Asynchronous Adaption of a Churn-Resistant Overlay Network. Universität Paderborn; 2017. apa: Banh, N. C. (2017). As Asynchronous Adaption of a Churn-resistant Overlay Network. Universität Paderborn. bibtex: '@book{Banh_2017, title={As Asynchronous Adaption of a Churn-resistant Overlay Network}, publisher={Universität Paderborn}, author={Banh, Ngoc Chi}, year={2017} }' chicago: Banh, Ngoc Chi. As Asynchronous Adaption of a Churn-Resistant Overlay Network. Universität Paderborn, 2017. ieee: N. C. Banh, As Asynchronous Adaption of a Churn-resistant Overlay Network. Universität Paderborn, 2017. mla: Banh, Ngoc Chi. As Asynchronous Adaption of a Churn-Resistant Overlay Network. Universität Paderborn, 2017. short: N.C. Banh, As Asynchronous Adaption of a Churn-Resistant Overlay Network, Universität Paderborn, 2017. date_created: 2017-11-14T08:02:46Z date_updated: 2022-01-06T07:03:25Z project: - _id: '1' name: SFB 901 - _id: '13' name: SFB 901 - Subprojekt C1 - _id: '4' name: SFB 901 - Project Area C publisher: Universität Paderborn status: public title: As Asynchronous Adaption of a Churn-resistant Overlay Network type: bachelorsthesis user_id: '15504' year: '2017' ... --- _id: '699' author: - first_name: Jannik full_name: Sundermeier, Jannik id: '38705' last_name: Sundermeier citation: ama: Sundermeier J. Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions. Universität Paderborn; 2017. apa: Sundermeier, J. (2017). Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions. Universität Paderborn. bibtex: '@book{Sundermeier_2017, title={Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions}, publisher={Universität Paderborn}, author={Sundermeier, Jannik}, year={2017} }' chicago: Sundermeier, Jannik. Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions. Universität Paderborn, 2017. ieee: J. Sundermeier, Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions. Universität Paderborn, 2017. mla: Sundermeier, Jannik. Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions. Universität Paderborn, 2017. short: J. Sundermeier, Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions, Universität Paderborn, 2017. date_created: 2017-11-14T08:03:45Z date_updated: 2022-01-06T07:03:25Z department: - _id: '79' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '5' name: SFB 901 - Subprojekt A1 - _id: '2' name: SFB 901 - Project Area A publisher: Universität Paderborn status: public supervisor: - first_name: Christian full_name: Scheideler, Christian id: '20792' last_name: Scheideler title: Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions type: mastersthesis user_id: '38705' year: '2017' ... --- _id: '70' author: - first_name: Björn full_name: Feldkord, Björn id: '22704' last_name: Feldkord - first_name: Christine full_name: Markarian, Christine id: '37612' last_name: Markarian - first_name: Friedhelm full_name: Meyer auf der Heide, Friedhelm id: '15523' last_name: Meyer auf der Heide citation: ama: 'Feldkord B, Markarian C, Meyer auf der Heide F. Price Fluctuations in Online Leasing. In: Proceedings of the 11th Annual International Conference on Combinatorial Optimization and Applications (COCOA). ; 2017:17-31. doi:10.1007/978-3-319-71147-8_2' apa: Feldkord, B., Markarian, C., & Meyer auf der Heide, F. (2017). Price Fluctuations in Online Leasing. In Proceedings of the 11th Annual International Conference on Combinatorial Optimization and Applications (COCOA) (pp. 17–31). https://doi.org/10.1007/978-3-319-71147-8_2 bibtex: '@inproceedings{Feldkord_Markarian_Meyer auf der Heide_2017, title={Price Fluctuations in Online Leasing}, DOI={10.1007/978-3-319-71147-8_2}, booktitle={Proceedings of the 11th Annual International Conference on Combinatorial Optimization and Applications (COCOA)}, author={Feldkord, Björn and Markarian, Christine and Meyer auf der Heide, Friedhelm}, year={2017}, pages={17–31} }' chicago: Feldkord, Björn, Christine Markarian, and Friedhelm Meyer auf der Heide. “Price Fluctuations in Online Leasing.” In Proceedings of the 11th Annual International Conference on Combinatorial Optimization and Applications (COCOA), 17–31, 2017. https://doi.org/10.1007/978-3-319-71147-8_2. ieee: B. Feldkord, C. Markarian, and F. Meyer auf der Heide, “Price Fluctuations in Online Leasing,” in Proceedings of the 11th Annual International Conference on Combinatorial Optimization and Applications (COCOA), 2017, pp. 17–31. mla: Feldkord, Björn, et al. “Price Fluctuations in Online Leasing.” Proceedings of the 11th Annual International Conference on Combinatorial Optimization and Applications (COCOA), 2017, pp. 17–31, doi:10.1007/978-3-319-71147-8_2. short: 'B. Feldkord, C. Markarian, F. Meyer auf der Heide, in: Proceedings of the 11th Annual International Conference on Combinatorial Optimization and Applications (COCOA), 2017, pp. 17–31.' date_created: 2017-10-17T12:41:05Z date_updated: 2022-01-06T07:03:26Z ddc: - '000' department: - _id: '63' doi: 10.1007/978-3-319-71147-8_2 file: - access_level: closed content_type: application/pdf creator: ups date_created: 2018-11-02T15:06:13Z date_updated: 2018-11-02T15:06:13Z file_id: '5293' file_name: PriceFluctuationInOnlineLeasin.pdf file_size: 287315 relation: main_file success: 1 file_date_updated: 2018-11-02T15:06:13Z has_accepted_license: '1' language: - iso: eng page: 17 - 31 project: - _id: '1' name: SFB 901 - _id: '5' name: SFB 901 - Subprojekt A1 - _id: '2' name: SFB 901 - Project Area A publication: Proceedings of the 11th Annual International Conference on Combinatorial Optimization and Applications (COCOA) status: public title: Price Fluctuations in Online Leasing type: conference user_id: '477' year: '2017' ... --- _id: '700' author: - first_name: Till full_name: Knollmann, Till last_name: Knollmann citation: ama: Knollmann T. A Self-Stabilizing Protocol for Graphs of Diameter Two. Universität Paderborn; 2017. apa: Knollmann, T. (2017). A Self-Stabilizing Protocol for Graphs of Diameter Two. Universität Paderborn. bibtex: '@book{Knollmann_2017, title={A Self-Stabilizing Protocol for Graphs of Diameter Two}, publisher={Universität Paderborn}, author={Knollmann, Till}, year={2017} }' chicago: Knollmann, Till. A Self-Stabilizing Protocol for Graphs of Diameter Two. Universität Paderborn, 2017. ieee: T. Knollmann, A Self-Stabilizing Protocol for Graphs of Diameter Two. Universität Paderborn, 2017. mla: Knollmann, Till. A Self-Stabilizing Protocol for Graphs of Diameter Two. Universität Paderborn, 2017. short: T. Knollmann, A Self-Stabilizing Protocol for Graphs of Diameter Two, Universität Paderborn, 2017. date_created: 2017-11-14T08:04:35Z date_updated: 2022-01-06T07:03:26Z department: - _id: '79' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '5' name: SFB 901 - Subprojekt A1 - _id: '2' name: SFB 901 - Project Area A publisher: Universität Paderborn status: public supervisor: - first_name: Christian full_name: Scheideler, Christian id: '20792' last_name: Scheideler title: A Self-Stabilizing Protocol for Graphs of Diameter Two type: mastersthesis user_id: '477' year: '2017' ... --- _id: '701' author: - first_name: Thorsten full_name: Götte, Thorsten id: '34727' last_name: Götte citation: ama: Götte T. Self-Stabilizing Spanners for Tree Metrics. Universität Paderborn; 2017. apa: Götte, T. (2017). Self-Stabilizing Spanners for Tree Metrics. Universität Paderborn. bibtex: '@book{Götte_2017, title={Self-Stabilizing Spanners for Tree Metrics}, publisher={Universität Paderborn}, author={Götte, Thorsten}, year={2017} }' chicago: Götte, Thorsten. Self-Stabilizing Spanners for Tree Metrics. Universität Paderborn, 2017. ieee: T. Götte, Self-Stabilizing Spanners for Tree Metrics. Universität Paderborn, 2017. mla: Götte, Thorsten. Self-Stabilizing Spanners for Tree Metrics. Universität Paderborn, 2017. short: T. Götte, Self-Stabilizing Spanners for Tree Metrics, Universität Paderborn, 2017. date_created: 2017-11-14T09:32:39Z date_updated: 2022-01-06T07:03:26Z department: - _id: '79' language: - iso: eng project: - _id: '1' name: SFB 901 - _id: '5' name: SFB 901 - Subprojekt A1 - _id: '2' name: SFB 901 - Project Area A publisher: Universität Paderborn status: public supervisor: - first_name: Christian full_name: Scheideler, Christian id: '20792' last_name: Scheideler title: Self-Stabilizing Spanners for Tree Metrics type: mastersthesis user_id: '477' year: '2017' ... --- _id: '7011' author: - first_name: André full_name: Hottung, André last_name: Hottung - first_name: Shunji full_name: Tanaka, Shunji last_name: Tanaka - first_name: Kevin full_name: Tierney, Kevin last_name: Tierney citation: ama: Hottung A, Tanaka S, Tierney K. Deep Learning Assisted Heuristic Tree Search for the Container Pre-marshalling Problem. CoRR abs/170909972. 2017. apa: Hottung, A., Tanaka, S., & Tierney, K. (2017). Deep Learning Assisted Heuristic Tree Search for the Container Pre-marshalling Problem. CoRR Abs/1709.09972. bibtex: '@article{Hottung_Tanaka_Tierney_2017, title={Deep Learning Assisted Heuristic Tree Search for the Container Pre-marshalling Problem}, journal={CoRR abs/1709.09972}, author={Hottung, André and Tanaka, Shunji and Tierney, Kevin}, year={2017} }' chicago: Hottung, André, Shunji Tanaka, and Kevin Tierney. “Deep Learning Assisted Heuristic Tree Search for the Container Pre-Marshalling Problem.” CoRR Abs/1709.09972, 2017. ieee: A. Hottung, S. Tanaka, and K. Tierney, “Deep Learning Assisted Heuristic Tree Search for the Container Pre-marshalling Problem,” CoRR abs/1709.09972, 2017. mla: Hottung, André, et al. “Deep Learning Assisted Heuristic Tree Search for the Container Pre-Marshalling Problem.” CoRR Abs/1709.09972, 2017. short: A. Hottung, S. Tanaka, K. Tierney, CoRR Abs/1709.09972 (2017). date_created: 2019-01-28T08:25:16Z date_updated: 2022-01-06T07:03:26Z department: - _id: '66' language: - iso: eng publication: CoRR abs/1709.09972 status: public title: Deep Learning Assisted Heuristic Tree Search for the Container Pre-marshalling Problem type: journal_article user_id: '52534' year: '2017' ...