[{"language":[{"iso":"eng"}],"doi":"10.1007/s12525-017-0270-5","publication_identifier":{"issn":["14228890"]},"author":[{"full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel","id":"59677"},{"id":"72849","full_name":"Müller, Oliver","first_name":"Oliver","last_name":"Müller"},{"first_name":"Martin","last_name":"Matzner","full_name":"Matzner, Martin"},{"last_name":"Mendling","first_name":"Jan","full_name":"Mendling, Jan"},{"last_name":"vom Brocke","first_name":"Jan","full_name":"vom Brocke, Jan"}],"year":"2019","title":"Conceptualizing smart service systems","article_type":"original","intvolume":"        29","publication_status":"published","date_updated":"2024-04-18T12:55:05Z","date_created":"2018-10-12T08:24:45Z","file":[{"date_created":"2024-04-18T12:53:07Z","creator":"dabe","success":1,"content_type":"application/pdf","file_id":"53575","file_size":599681,"access_level":"closed","file_name":"Beverungen_et_al-Conceptualizing_Smart_Service_Systems.pdf","date_updated":"2024-04-18T12:53:07Z","relation":"main_file"}],"department":[{"_id":"195"}],"type":"journal_article","keyword":["Boundary object","Internet of things","Service science","Smart products","Smart service"],"publication":"Electronic Markets","abstract":[{"lang":"eng","text":"Recent years have seen the emergence of physical products that are digitally networked with other products and with information systems to enable complex business scenarios in manufacturing, mobility, or healthcare. These “smart products”, which enable the co-creation of “smart service” that is based on monitoring, optimization, remote control, and autonomous adaptation of products, profoundly transform service systems into what we call “smart service systems”. In a multi-method study that includes conceptual research and qualitative data from in-depth interviews, we conceptualize “smart service” and “smart service systems” based on using smart products as boundary objects that integrate service consumers’ and service providers’ resources and activities. Smart products allow both actors to retrieve and to analyze aggregated field evidence and to adapt service systems based on contextual data. We discuss the implications that the introduction of smart service systems have for foundational concepts of service science and conclude that smart service systems are characterized by technology-mediated, continuous, and routinized interactions."}],"_id":"4684","publisher":"SpringerNature","page":"7-18","volume":29,"user_id":"59677","ddc":["380"],"jel":["L8"],"status":"public","has_accepted_license":"1","citation":{"ama":"Beverungen D, Müller O, Matzner M, Mendling J, vom Brocke J. Conceptualizing smart service systems. <i>Electronic Markets</i>. 2019;29:7-18. doi:<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>","bibtex":"@article{Beverungen_Müller_Matzner_Mendling_vom Brocke_2019, title={Conceptualizing smart service systems}, volume={29}, DOI={<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>}, journal={Electronic Markets}, publisher={SpringerNature}, author={Beverungen, Daniel and Müller, Oliver and Matzner, Martin and Mendling, Jan and vom Brocke, Jan}, year={2019}, pages={7–18} }","mla":"Beverungen, Daniel, et al. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i>, vol. 29, SpringerNature, 2019, pp. 7–18, doi:<a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>.","short":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic Markets 29 (2019) 7–18.","chicago":"Beverungen, Daniel, Oliver Müller, Martin Matzner, Jan Mendling, and Jan vom Brocke. “Conceptualizing Smart Service Systems.” <i>Electronic Markets</i> 29 (2019): 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>.","apa":"Beverungen, D., Müller, O., Matzner, M., Mendling, J., &#38; vom Brocke, J. (2019). Conceptualizing smart service systems. <i>Electronic Markets</i>, <i>29</i>, 7–18. <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">https://doi.org/10.1007/s12525-017-0270-5</a>","ieee":"D. Beverungen, O. Müller, M. Matzner, J. Mendling, and J. vom Brocke, “Conceptualizing smart service systems,” <i>Electronic Markets</i>, vol. 29, pp. 7–18, 2019, doi: <a href=\"https://doi.org/10.1007/s12525-017-0270-5\">10.1007/s12525-017-0270-5</a>."},"file_date_updated":"2024-04-18T12:53:07Z","project":[{"call_identifier":"MSCA-RISE-2014","name":"RISE_BPM: Propelling Business Process Management by Research and Innovation Staff Exchange","grant_number":"645751","_id":"1070"}],"quality_controlled":"1"},{"_id":"53596","language":[{"iso":"eng"}],"user_id":"16243","editor":[{"full_name":"Bringmann, Oliver","last_name":"Bringmann","first_name":"Oliver"},{"first_name":"Wolfgang","last_name":"Ecker","full_name":"Ecker, Wolfgang"},{"id":"16243","first_name":"Wolfgang","last_name":"Müller","full_name":"Müller, Wolfgang"},{"full_name":"Müller-Gridschneder, Daniel","first_name":"Daniel","last_name":"Müller-Gridschneder"}],"status":"public","title":"Proceedings of the 2nd International Workshop on Embedded Software for Industrial IoT - ESIIT","year":"2019","date_updated":"2024-04-18T22:09:33Z","place":"Florence, Italy","date_created":"2024-04-18T22:09:26Z","type":"book_editor","department":[{"_id":"58"}],"citation":{"bibtex":"@book{Bringmann_Ecker_Müller_Müller-Gridschneder_2019, place={Florence, Italy}, title={Proceedings of the 2nd International Workshop on Embedded Software for Industrial IoT - ESIIT}, year={2019} }","ama":"Bringmann O, Ecker W, Müller W, Müller-Gridschneder D, eds. <i>Proceedings of the 2nd International Workshop on Embedded Software for Industrial IoT - ESIIT</i>.; 2019.","mla":"Bringmann, Oliver, et al., editors. <i>Proceedings of the 2nd International Workshop on Embedded Software for Industrial IoT - ESIIT</i>. 2019.","chicago":"Bringmann, Oliver, Wolfgang Ecker, Wolfgang Müller, and Daniel Müller-Gridschneder, eds. <i>Proceedings of the 2nd International Workshop on Embedded Software for Industrial IoT - ESIIT</i>. Florence, Italy, 2019.","short":"O. Bringmann, W. Ecker, W. Müller, D. Müller-Gridschneder, eds., Proceedings of the 2nd International Workshop on Embedded Software for Industrial IoT - ESIIT, Florence, Italy, 2019.","ieee":"O. Bringmann, W. Ecker, W. Müller, and D. Müller-Gridschneder, Eds., <i>Proceedings of the 2nd International Workshop on Embedded Software for Industrial IoT - ESIIT</i>. Florence, Italy, 2019.","apa":"Bringmann, O., Ecker, W., Müller, W., &#38; Müller-Gridschneder, D. (Eds.). (2019). <i>Proceedings of the 2nd International Workshop on Embedded Software for Industrial IoT - ESIIT</i>."}},{"type":"journal_article","date_created":"2024-04-22T15:35:03Z","issue":"4","publication":"Personalquarterly","citation":{"mla":"Tomin, Slawa, et al. “Neue Marktchancen Durch Prozessorientiertes Corporate Entrepreneurship.” <i>Personalquarterly</i>, vol. 71, no. 4, 2019, pp. 16–22.","ama":"Tomin S, Wach B, Achterberg L. 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Achterberg, Personalquarterly 71 (2019) 16–22.","chicago":"Tomin, Slawa, Bernhard Wach, and Lars Achterberg. “Neue Marktchancen Durch Prozessorientiertes Corporate Entrepreneurship.” <i>Personalquarterly</i> 71, no. 4 (2019): 16–22."},"user_id":"29570","volume":71,"page":"16–22","_id":"53615","date_updated":"2024-04-22T15:45:05Z","intvolume":"        71","year":"2019","title":"Neue Marktchancen durch prozessorientiertes Corporate Entrepreneurship","status":"public","author":[{"full_name":"Tomin, Slawa","last_name":"Tomin","first_name":"Slawa"},{"full_name":"Wach, Bernhard","first_name":"Bernhard","last_name":"Wach"},{"full_name":"Achterberg, Lars","last_name":"Achterberg","first_name":"Lars"}]},{"year":"2019","title":"Die Schlüsselfunktion von Praxisphasen in der theologischen und pastoralen Kompetenzentwicklung","status":"public","author":[{"first_name":"Oliver","last_name":"Reis","full_name":"Reis, Oliver","id":"55567"}],"publication_status":"published","date_updated":"2024-04-28T16:26:59Z","intvolume":"         6","page":"33-62","_id":"53689","series_title":"Bildung und Pastoral","language":[{"iso":"ger"}],"user_id":"49063","volume":6,"editor":[{"first_name":"Ul.","last_name":"Feeser-Lichterfeld","full_name":"Feeser-Lichterfeld, Ul."},{"full_name":"Sander, K.G.","last_name":"Sander","first_name":"K.G."}],"publication":"Studium trifft Beruf. 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Bildung und Pastoral. Ostfildern , 2019.","short":"O. Reis, in: Ul. Feeser-Lichterfeld, K.G. Sander (Eds.), Studium trifft Beruf. Praxisphasen und Praxisbezüge aus Sicht einer angewandten Theologie, Ostfildern , 2019, pp. 33–62."},"date_created":"2024-04-28T16:26:51Z","place":"Ostfildern ","type":"book_chapter","department":[{"_id":"432"}]},{"publication":"Sinnstiftende Lehr-Lernprozesse initiieren. Zur Rolle von Kontexten in der Fachdidaktik","citation":{"chicago":"Kohlmeyer, Theresa, and Oliver Reis. “„Das muss doch Sinn ergeben!“ – Zur Sinnhaftigkeit von berufsnahen Handlungssituationen.” In <i>Sinnstiftende Lehr-Lernprozesse initiieren. Zur Rolle von Kontexten in der Fachdidaktik</i>, edited by Bernd Ralle and Jörg Thiele, 127–46. Göttingen: Waxmann, 2019.","short":"T. Kohlmeyer, O. Reis, in: B. Ralle, J. Thiele (Eds.), Sinnstiftende Lehr-Lernprozesse initiieren. 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Waxmann; 2019:127-146.","bibtex":"@inbook{Kohlmeyer_Reis_2019, place={Göttingen}, title={„Das muss doch Sinn ergeben!“ – Zur Sinnhaftigkeit von berufsnahen Handlungssituationen}, booktitle={Sinnstiftende Lehr-Lernprozesse initiieren. Zur Rolle von Kontexten in der Fachdidaktik}, publisher={Waxmann}, author={Kohlmeyer, Theresa and Reis, Oliver}, editor={Ralle, Bernd and Thiele, Jörg}, year={2019}, pages={127–146} }","mla":"Kohlmeyer, Theresa, and Oliver Reis. “„Das muss doch Sinn ergeben!“ – Zur Sinnhaftigkeit von berufsnahen Handlungssituationen.” <i>Sinnstiftende Lehr-Lernprozesse initiieren. 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Inklusion als religionspädagogische Aufgabe der Hochschulbildung. In: Lindner H, Tautz M, eds. <i>Heterogenität und Inklusion. Reflexionen und Anwendungen für die Religionspädagogik</i>. ; 2019:93-111.","bibtex":"@inbook{Reis_2019, place={Münster}, title={Inklusion als religionspädagogische Aufgabe der Hochschulbildung}, booktitle={Heterogenität und Inklusion. Reflexionen und Anwendungen für die Religionspädagogik}, author={Reis, Oliver}, editor={Lindner, Heike and Tautz, Monika}, year={2019}, pages={93–111} }","mla":"Reis, Oliver. “Inklusion als religionspädagogische Aufgabe der Hochschulbildung.” <i>Heterogenität und Inklusion. Reflexionen und Anwendungen für die Religionspädagogik</i>, edited by Heike Lindner and Monika Tautz, 2019, pp. 93–111.","chicago":"Reis, Oliver. “Inklusion als religionspädagogische Aufgabe der Hochschulbildung.” In <i>Heterogenität und Inklusion. Reflexionen und Anwendungen für die Religionspädagogik</i>, edited by Heike Lindner and Monika Tautz, 93–111. Münster, 2019.","short":"O. Reis, in: H. Lindner, M. Tautz (Eds.), Heterogenität und Inklusion. Reflexionen und Anwendungen für die Religionspädagogik, Münster, 2019, pp. 93–111.","apa":"Reis, O. (2019). Inklusion als religionspädagogische Aufgabe der Hochschulbildung. In H. Lindner &#38; M. Tautz (Eds.), <i>Heterogenität und Inklusion. Reflexionen und Anwendungen für die Religionspädagogik</i> (pp. 93–111).","ieee":"O. Reis, “Inklusion als religionspädagogische Aufgabe der Hochschulbildung,” in <i>Heterogenität und Inklusion. Reflexionen und Anwendungen für die Religionspädagogik</i>, H. Lindner and M. Tautz, Eds. Münster, 2019, pp. 93–111."},"publication":"Heterogenität und Inklusion. 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Verantwortung in Studium und Lehre}, author={Reis, Oliver}, editor={Hillebrand Augustin, Elisabetz  and Salmhofer, Gudrun and Scheer, Lisa}, year={2019}, pages={79–104} }","ama":"Reis O. Diversität in der Hochschule ist mehr als Integration. Zur hochschuldidaktischen Bedeutung von Werten im Hochschullernen. In: Hillebrand Augustin E, Salmhofer G, Scheer L, eds. <i>Responsible University. Verantwortung in Studium und Lehre</i>. ; 2019:79-104.","mla":"Reis, Oliver. “Diversität in der Hochschule ist mehr als Integration. Zur hochschuldidaktischen Bedeutung von Werten im Hochschullernen.” <i>Responsible University. Verantwortung in Studium und Lehre</i>, edited by Elisabetz  Hillebrand Augustin et al., 2019, pp. 79–104.","short":"O. Reis, in: E. Hillebrand Augustin, G. Salmhofer, L. Scheer (Eds.), Responsible University. Verantwortung in Studium und Lehre, Graz / Wien, 2019, pp. 79–104.","chicago":"Reis, Oliver. “Diversität in der Hochschule ist mehr als Integration. Zur hochschuldidaktischen Bedeutung von Werten im Hochschullernen.” In <i>Responsible University. Verantwortung in Studium und Lehre</i>, edited by Elisabetz  Hillebrand Augustin, Gudrun Salmhofer, and Lisa Scheer, 79–104. Graz / Wien, 2019.","ieee":"O. Reis, “Diversität in der Hochschule ist mehr als Integration. Zur hochschuldidaktischen Bedeutung von Werten im Hochschullernen,” in <i>Responsible University. Verantwortung in Studium und Lehre</i>, E. Hillebrand Augustin, G. Salmhofer, and L. Scheer, Eds. Graz / Wien, 2019, pp. 79–104.","apa":"Reis, O. (2019). Diversität in der Hochschule ist mehr als Integration. Zur hochschuldidaktischen Bedeutung von Werten im Hochschullernen. In E. Hillebrand Augustin, G. Salmhofer, &#38; L. Scheer (Eds.), <i>Responsible University. Verantwortung in Studium und Lehre</i> (pp. 79–104)."},"user_id":"49063","editor":[{"full_name":"Hillebrand Augustin, Elisabetz ","first_name":"Elisabetz ","last_name":"Hillebrand Augustin"},{"full_name":"Salmhofer, Gudrun","last_name":"Salmhofer","first_name":"Gudrun"},{"full_name":"Scheer, Lisa","first_name":"Lisa","last_name":"Scheer"}],"page":"79-104","language":[{"iso":"ger"}],"_id":"53727","date_updated":"2024-04-28T17:27:36Z","publication_status":"published","title":"Diversität in der Hochschule ist mehr als Integration. 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Lindner, Konstantin: Wertebildung im Religionsunterricht. Grundlagen, Herausforderungen und Perspektiven. Paderborn: Schöningh Verlag 2017. <i>Theologische Revue</i>. 2019;115(2):167-169.","bibtex":"@article{Reis_2019, title={Lindner, Konstantin: Wertebildung im Religionsunterricht. Grundlagen, Herausforderungen und Perspektiven. Paderborn: Schöningh Verlag 2017}, volume={115}, number={2}, journal={Theologische Revue}, author={Reis, Oliver}, year={2019}, pages={167–169} }","apa":"Reis, O. (2019). Lindner, Konstantin: Wertebildung im Religionsunterricht. Grundlagen, Herausforderungen und Perspektiven. Paderborn: Schöningh Verlag 2017. In <i>Theologische Revue</i> (Vol. 115, Issue 2, pp. 167–169).","ieee":"O. Reis, “Lindner, Konstantin: Wertebildung im Religionsunterricht. Grundlagen, Herausforderungen und Perspektiven. 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