[{"title":"On- and Off-Topic Classification and Semantic Annotation of User-Generated Software Requirements","place":"Austin, TX, USA","project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area B","_id":"3"},{"_id":"9","name":"SFB 901 - Subproject B1"}],"publication_status":"published","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"oa":"1","date_updated":"2022-01-06T06:53:15Z","language":[{"iso":"eng"}],"user_id":"15504","ddc":["040"],"abstract":[{"text":"Users prefer natural language software requirements because of their usability and accessibility. When they describe their wishes for software development, they often provide off-topic information. We therefore present an automated approach for identifying and semantically annotating the on-topic parts of the given descriptions. It is designed to support requirement engineers in the requirement elicitation process on detecting and analyzing requirements in user-generated content. Since no lexical resources with domain-specific information about requirements are available, we created a corpus of requirements written in controlled language by instructed users and uncontrolled language by uninstructed users. We annotated these requirements regarding predicate-argument structures, conditions, priorities, motivations and semantic roles and used this information to train classifiers for information extraction purposes. The approach achieves an accuracy of 92% for the on- and off-topic classification task and an F1-measure of 72% for the semantic annotation.","lang":"eng"}],"date_created":"2017-10-17T12:41:26Z","has_accepted_license":"1","status":"public","file":[{"creator":"florida","file_id":"1535","file_size":259495,"relation":"main_file","success":1,"date_updated":"2018-03-21T12:33:48Z","content_type":"application/pdf","date_created":"2018-03-21T12:33:48Z","file_name":"176-D16-1186.pdf","access_level":"closed"}],"file_date_updated":"2018-03-21T12:33:48Z","publication":"Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing (EMNLP)","author":[{"first_name":"Markus","full_name":"Dollmann, Markus","last_name":"Dollmann","id":"27578"},{"last_name":"Geierhos","id":"42496","first_name":"Michaela","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela"}],"publisher":"Association for Computational Linguistics (ACL)","quality_controlled":"1","conference":{"start_date":"2016-11-01","name":"Conference on Empirical Methods in Natural Language Processing (EMNLP 2016)","location":"Austin, TX, USA","end_date":"2016-11-05"},"_id":"176","page":"1807-1816","citation":{"short":"M. Dollmann, M. Geierhos, in: Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing (EMNLP), Association for Computational Linguistics (ACL), Austin, TX, USA, 2016, pp. 1807–1816.","ieee":"M. Dollmann and M. Geierhos, “On- and Off-Topic Classification and Semantic Annotation of User-Generated Software Requirements,” in Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing (EMNLP), Austin, TX, USA, 2016, pp. 1807–1816.","ama":"Dollmann M, Geierhos M. On- and Off-Topic Classification and Semantic Annotation of User-Generated Software Requirements. In: Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing (EMNLP). Austin, TX, USA: Association for Computational Linguistics (ACL); 2016:1807-1816.","apa":"Dollmann, M., & Geierhos, M. (2016). On- and Off-Topic Classification and Semantic Annotation of User-Generated Software Requirements. In Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing (EMNLP) (pp. 1807–1816). Austin, TX, USA: Association for Computational Linguistics (ACL).","chicago":"Dollmann, Markus, and Michaela Geierhos. “On- and Off-Topic Classification and Semantic Annotation of User-Generated Software Requirements.” In Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing (EMNLP), 1807–16. Austin, TX, USA: Association for Computational Linguistics (ACL), 2016.","mla":"Dollmann, Markus, and Michaela Geierhos. “On- and Off-Topic Classification and Semantic Annotation of User-Generated Software Requirements.” Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing (EMNLP), Association for Computational Linguistics (ACL), 2016, pp. 1807–16.","bibtex":"@inproceedings{Dollmann_Geierhos_2016, place={Austin, TX, USA}, title={On- and Off-Topic Classification and Semantic Annotation of User-Generated Software Requirements}, booktitle={Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing (EMNLP)}, publisher={Association for Computational Linguistics (ACL)}, author={Dollmann, Markus and Geierhos, Michaela}, year={2016}, pages={1807–1816} }"},"year":"2016","type":"conference","main_file_link":[{"url":"https://www.aclweb.org/anthology/D16-1186","open_access":"1"}]},{"year":"2016","citation":{"apa":"Geierhos, M., & Bäumer, F. S. (2016). How to Complete Customer Requirements: Using Concept Expansion for Requirement Refinement. In E. Métais, F. Meziane, M. Saraee, V. Sugumaran, & S. Vadera (Eds.), Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB) (Vol. 9612, pp. 37–47). Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-41754-7_4","ama":"Geierhos M, Bäumer FS. How to Complete Customer Requirements: Using Concept Expansion for Requirement Refinement. In: Métais E, Meziane F, Saraee M, Sugumaran V, Vadera S, eds. Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB). Vol 9612. Lecture Notes in Computer Science. Cham, Switzerland: Springer; 2016:37-47. doi:10.1007/978-3-319-41754-7_4","chicago":"Geierhos, Michaela, and Frederik Simon Bäumer. “How to Complete Customer Requirements: Using Concept Expansion for Requirement Refinement.” In Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB), edited by Elisabeth Métais, Farid Meziane, Mohamad Saraee, Vijayan Sugumaran, and Sunil Vadera, 9612:37–47. Lecture Notes in Computer Science. Cham, Switzerland: Springer, 2016. https://doi.org/10.1007/978-3-319-41754-7_4.","mla":"Geierhos, Michaela, and Frederik Simon Bäumer. “How to Complete Customer Requirements: Using Concept Expansion for Requirement Refinement.” Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB), edited by Elisabeth Métais et al., vol. 9612, Springer, 2016, pp. 37–47, doi:10.1007/978-3-319-41754-7_4.","bibtex":"@inproceedings{Geierhos_Bäumer_2016, place={Cham, Switzerland}, series={Lecture Notes in Computer Science}, title={How to Complete Customer Requirements: Using Concept Expansion for Requirement Refinement}, volume={9612}, DOI={10.1007/978-3-319-41754-7_4}, booktitle={Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB)}, publisher={Springer}, author={Geierhos, Michaela and Bäumer, Frederik Simon}, editor={Métais, Elisabeth and Meziane, Farid and Saraee, Mohamad and Sugumaran, Vijayan and Vadera, Sunil Editors}, year={2016}, pages={37–47}, collection={Lecture Notes in Computer Science} }","short":"M. Geierhos, F.S. Bäumer, in: E. Métais, F. Meziane, M. Saraee, V. Sugumaran, S. Vadera (Eds.), Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB), Springer, Cham, Switzerland, 2016, pp. 37–47.","ieee":"M. Geierhos and F. S. Bäumer, “How to Complete Customer Requirements: Using Concept Expansion for Requirement Refinement,” in Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB), Salford, UK, 2016, vol. 9612, pp. 37–47."},"type":"conference","page":"37-47","intvolume":" 9612","_id":"191","conference":{"location":"Salford, UK","name":"21st International Conference on Applications of Natural Language to Information Systems (NLDB 2016)","start_date":"2016-06-22","end_date":"2016-06-24"},"author":[{"last_name":"Geierhos","id":"42496","first_name":"Michaela","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela"},{"first_name":"Frederik Simon","full_name":"Bäumer, Frederik Simon","last_name":"Bäumer","id":"38837"}],"quality_controlled":"1","publisher":"Springer","keyword":["Requirement refinement","Concept expansion","Ontology-based instantiation of predicate-argument structure"],"publication":"Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB)","file_date_updated":"2018-03-21T12:29:37Z","file":[{"date_created":"2018-03-21T12:29:37Z","file_name":"191-chp_3A10.1007_2F978-3-319-41754-7_4.pdf","access_level":"closed","file_id":"1528","creator":"florida","file_size":1499075,"relation":"main_file","success":1,"date_updated":"2018-03-21T12:29:37Z","content_type":"application/pdf"}],"volume":9612,"status":"public","has_accepted_license":"1","date_created":"2017-10-17T12:41:29Z","abstract":[{"text":"One purpose of requirement refinement is that higher-level requirements have to be translated to something usable by developers. Since customer requirements are often written in natural language by end users, they lack precision, completeness and consistency. Although user stories are often used in the requirement elicitation process in order to describe the possibilities how to interact with the software, there is always something unspoken. Here, we present techniques how to automatically refine vague software descriptions. Thus, we can bridge the gap by first revising natural language utterances from higher-level to more detailed customer requirements, before functionality matters. We therefore focus on the resolution of semantically incomplete user-generated sentences (i.e. non-instantiated arguments of predicates) and provide ontology-based gap-filling suggestions how to complete unverbalized information in the user’s demand.","lang":"eng"}],"ddc":["040"],"user_id":"477","series_title":"Lecture Notes in Computer Science","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:53:58Z","doi":"10.1007/978-3-319-41754-7_4","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"editor":[{"first_name":"Elisabeth ","full_name":"Métais, Elisabeth ","last_name":"Métais"},{"full_name":"Meziane, Farid ","first_name":"Farid ","last_name":"Meziane"},{"full_name":"Saraee, Mohamad ","first_name":"Mohamad ","last_name":"Saraee"},{"full_name":"Sugumaran, Vijayan ","first_name":"Vijayan ","last_name":"Sugumaran"},{"first_name":"Sunil ","full_name":"Vadera, Sunil ","last_name":"Vadera"}],"publication_status":"published","publication_identifier":{"eisbn":["978-3-319-41754-7"],"isbn":["978-3-319-41753-0"]},"project":[{"_id":"1","name":"SFB 901"},{"_id":"3","name":"SFB 901 - Project Area B"},{"_id":"9","name":"SFB 901 - Subproject B1"}],"place":"Cham, Switzerland","title":"How to Complete Customer Requirements: Using Concept Expansion for Requirement Refinement"},{"series_title":"Communications in Computer and Information Science","language":[{"iso":"eng"}],"date_updated":"2022-01-06T06:52:34Z","doi":"10.1007/978-3-319-46254-7_44","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area B","_id":"3"},{"_id":"9","name":"SFB 901 - Subproject B1"}],"editor":[{"full_name":"Dregvaite, Giedre ","first_name":"Giedre ","last_name":"Dregvaite"},{"last_name":"Damasevicius","full_name":"Damasevicius, Robertas ","first_name":"Robertas "}],"publication_identifier":{"isbn":["978-3-319-46253-0"],"eisbn":["978-3-319-46254-7"]},"publication_status":"published","place":"Cham, Switzerland","title":"Running out of Words: How Similar User Stories Can Help to Elaborate Individual Natural Language Requirement Descriptions","citation":{"apa":"Bäumer, F. S., & Geierhos, M. (2016). Running out of Words: How Similar User Stories Can Help to Elaborate Individual Natural Language Requirement Descriptions. In G. Dregvaite & R. Damasevicius (Eds.), Proceedings of the 22nd International Conference on Information and Software Technologies (ICIST) (Vol. 639, pp. 549–558). Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-46254-7_44","ama":"Bäumer FS, Geierhos M. Running out of Words: How Similar User Stories Can Help to Elaborate Individual Natural Language Requirement Descriptions. In: Dregvaite G, Damasevicius R, eds. Proceedings of the 22nd International Conference on Information and Software Technologies (ICIST). Vol 639. Communications in Computer and Information Science. Cham, Switzerland: Springer; 2016:549-558. doi:10.1007/978-3-319-46254-7_44","chicago":"Bäumer, Frederik Simon, and Michaela Geierhos. “Running out of Words: How Similar User Stories Can Help to Elaborate Individual Natural Language Requirement Descriptions.” In Proceedings of the 22nd International Conference on Information and Software Technologies (ICIST), edited by Giedre Dregvaite and Robertas Damasevicius, 639:549–58. Communications in Computer and Information Science. Cham, Switzerland: Springer, 2016. https://doi.org/10.1007/978-3-319-46254-7_44.","bibtex":"@inproceedings{Bäumer_Geierhos_2016, place={Cham, Switzerland}, series={Communications in Computer and Information Science}, title={Running out of Words: How Similar User Stories Can Help to Elaborate Individual Natural Language Requirement Descriptions}, volume={639}, DOI={10.1007/978-3-319-46254-7_44}, booktitle={Proceedings of the 22nd International Conference on Information and Software Technologies (ICIST)}, publisher={Springer}, author={Bäumer, Frederik Simon and Geierhos, Michaela}, editor={Dregvaite, Giedre and Damasevicius, Robertas Editors}, year={2016}, pages={549–558}, collection={Communications in Computer and Information Science} }","mla":"Bäumer, Frederik Simon, and Michaela Geierhos. “Running out of Words: How Similar User Stories Can Help to Elaborate Individual Natural Language Requirement Descriptions.” Proceedings of the 22nd International Conference on Information and Software Technologies (ICIST), edited by Giedre Dregvaite and Robertas Damasevicius, vol. 639, Springer, 2016, pp. 549–58, doi:10.1007/978-3-319-46254-7_44.","short":"F.S. Bäumer, M. Geierhos, in: G. Dregvaite, R. Damasevicius (Eds.), Proceedings of the 22nd International Conference on Information and Software Technologies (ICIST), Springer, Cham, Switzerland, 2016, pp. 549–558.","ieee":"F. S. Bäumer and M. Geierhos, “Running out of Words: How Similar User Stories Can Help to Elaborate Individual Natural Language Requirement Descriptions,” in Proceedings of the 22nd International Conference on Information and Software Technologies (ICIST), Druskininkai, Lithuania, 2016, vol. 639, pp. 549–558."},"year":"2016","type":"conference","page":"549-558","_id":"158","intvolume":" 639","conference":{"end_date":"2016-10-15","name":"22nd International Conference on Information and Software Technologies (ICIST 2016)","start_date":"2016-10-13","location":"Druskininkai, Lithuania"},"file":[{"access_level":"closed","date_created":"2018-03-21T12:49:38Z","file_name":"158-06390044.pdf","success":1,"relation":"main_file","date_updated":"2018-03-21T12:49:38Z","content_type":"application/pdf","creator":"florida","file_id":"1548","file_size":860232}],"publisher":"Springer","quality_controlled":"1","author":[{"last_name":"Bäumer","id":"38837","first_name":"Frederik Simon","full_name":"Bäumer, Frederik Simon"},{"id":"42496","last_name":"Geierhos","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela","first_name":"Michaela"}],"publication":"Proceedings of the 22nd International Conference on Information and Software Technologies (ICIST)","keyword":["Natural language requirements clarification","Syntactically incomplete requirements","Compensatory user stories"],"file_date_updated":"2018-03-21T12:49:38Z","status":"public","has_accepted_license":"1","date_created":"2017-10-17T12:41:22Z","volume":639,"abstract":[{"text":"While requirements focus on how the user interacts with the system, user stories concentrate on the purpose of software features. But in practice, functional requirements are also described in user stories. For this reason, requirements clarification is needed, especially when they are written in natural language and do not stick to any templates (e.g., \"as an X, I want Y so that Z ...\"). However, there is a lot of implicit knowledge that is not expressed in words. As a result, natural language requirements descriptions may suffer from incompleteness. Existing approaches try to formalize natural language or focus only on entirely missing and not on deficient requirements. In this paper, we therefore present an approach to detect knowledge gaps in user-generated software requirements for interactive requirement clarification: We provide tailored suggestions to the users in order to get more precise descriptions. For this purpose, we identify not fully instantiated predicate argument structures in requirements written in natural language and use context information to realize what was meant by the user.","lang":"eng"}],"user_id":"477","ddc":["040"]},{"date_updated":"2022-01-06T06:57:03Z","series_title":"Communications in Computer and Information Science","language":[{"iso":"eng"}],"title":"A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews","edition":"1","department":[{"_id":"671"}],"publication_identifier":{"isbn":["978-3-319-24769-4 "]},"publication_status":"published","_id":"25408","intvolume":" 538","type":"book_chapter","citation":{"ieee":"F. S. Baeumer, M. Geierhos, and S. Schulze, “A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews,” in Information and Software Technologies: 21th International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings, 1st ed., vol. 538, Springer International Publishing, 2015, pp. 3–15.","short":"F.S. Baeumer, M. Geierhos, S. Schulze, in: Information and Software Technologies: 21th International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings, 1st ed., Springer International Publishing, 2015, pp. 3–15.","bibtex":"@inbook{Baeumer_Geierhos_Schulze_2015, edition={1}, series={Communications in Computer and Information Science}, title={A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews}, volume={538}, booktitle={Information and Software Technologies: 21th International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings}, publisher={Springer International Publishing}, author={Baeumer, Frederik Simon and Geierhos, Michaela and Schulze, Sabine}, year={2015}, pages={3–15}, collection={Communications in Computer and Information Science} }","mla":"Baeumer, Frederik Simon, et al. “A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews.” Information and Software Technologies: 21th International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings, 1st ed., vol. 538, Springer International Publishing, 2015, pp. 3–15.","chicago":"Baeumer, Frederik Simon, Michaela Geierhos, and Sabine Schulze. “A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews.” In Information and Software Technologies: 21th International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings, 1st ed., 538:3–15. Communications in Computer and Information Science. Springer International Publishing, 2015.","apa":"Baeumer, F. S., Geierhos, M., & Schulze, S. (2015). A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews. In Information and Software Technologies: 21th International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings (1st ed., Vol. 538, pp. 3–15). Springer International Publishing.","ama":"Baeumer FS, Geierhos M, Schulze S. A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews. In: Information and Software Technologies: 21th International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings. Vol 538. 1st ed. Communications in Computer and Information Science. Springer International Publishing; 2015:3-15."},"year":"2015","page":"3-15","user_id":"71124","publisher":"Springer International Publishing","author":[{"last_name":"Baeumer","first_name":"Frederik Simon","full_name":"Baeumer, Frederik Simon"},{"id":"42496","last_name":"Geierhos","full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606","first_name":"Michaela"},{"first_name":"Sabine","full_name":"Schulze, Sabine","last_name":"Schulze"}],"publication":"Information and Software Technologies: 21th International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings","status":"public","date_created":"2021-10-04T23:43:21Z","volume":538},{"date_updated":"2022-01-06T06:57:03Z","_id":"25409","intvolume":" 63","conference":{"name":" 5th International Conference on Current and Future Trends of Information and Communication Technologies in Healthcare (ICTH 2015)"},"language":[{"iso":"eng"}],"year":"2015","citation":{"short":"F.S. Baeumer, M. Dollmann, M. Geierhos, in: Elsevier, Berlin, 2015, pp. 417–424.","ieee":"F. S. Baeumer, M. Dollmann, and M. Geierhos, “Find a Physician by Matching Medical Needs described in your Own Words,” 2015, vol. 63, pp. 417–424.","apa":"Baeumer, F. S., Dollmann, M., & Geierhos, M. (2015). Find a Physician by Matching Medical Needs described in your Own Words. 63, 417–424.","ama":"Baeumer FS, Dollmann M, Geierhos M. Find a Physician by Matching Medical Needs described in your Own Words. In: Vol 63. Elsevier; 2015:417-424.","chicago":"Baeumer, Frederik Simon, Markus Dollmann, and Michaela Geierhos. “Find a Physician by Matching Medical Needs Described in Your Own Words,” 63:417–24. Berlin: Elsevier, 2015.","bibtex":"@inproceedings{Baeumer_Dollmann_Geierhos_2015, place={Berlin}, title={Find a Physician by Matching Medical Needs described in your Own Words}, volume={63}, publisher={Elsevier}, author={Baeumer, Frederik Simon and Dollmann, Markus and Geierhos, Michaela}, year={2015}, pages={417–424} }","mla":"Baeumer, Frederik Simon, et al. Find a Physician by Matching Medical Needs Described in Your Own Words. Elsevier, 2015, pp. 417–24."},"type":"conference","page":"417-424","place":"Berlin","user_id":"71124","title":"Find a Physician by Matching Medical Needs described in your Own Words","author":[{"first_name":"Frederik Simon","full_name":"Baeumer, Frederik Simon","last_name":"Baeumer"},{"full_name":"Dollmann, Markus","first_name":"Markus","id":"27578","last_name":"Dollmann"},{"first_name":"Michaela","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela","last_name":"Geierhos","id":"42496"}],"publisher":"Elsevier","department":[{"_id":"671"}],"status":"public","date_created":"2021-10-04T23:48:15Z","publication_identifier":{"issn":["1877-0509"]},"volume":63},{"_id":"25411","date_updated":"2022-01-06T06:57:04Z","intvolume":" 3","type":"conference","year":"2015","citation":{"ieee":"Michaela Geierhos, S. Schulze, and F. S. Baeumer, “Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0.,” in Working Papers des KVF NRW, 2015, vol. 3.","short":"Michaela Geierhos, S. Schulze, F.S. Baeumer, in: Working Papers Des KVF NRW, D{\\\"u}sseldorf, 2015.","bibtex":"@inproceedings{Geierhos_Schulze_Baeumer_2015, place={D{\\\"u}sseldorf}, title={Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0.}, volume={3}, booktitle={Working Papers des KVF NRW}, author={Geierhos, Michaela and Schulze, Sabine and Baeumer, Frederik Simon}, year={2015} }","mla":"Geierhos, Michaela, et al. “Der Zufriedene Patient 2.0: Analyse Anonymer Arztbewertungen Im Web 2.0.” Working Papers Des KVF NRW, vol. 3, 2015.","chicago":"Geierhos, Michaela, Sabine Schulze, and Frederik Simon Baeumer. “Der Zufriedene Patient 2.0: Analyse Anonymer Arztbewertungen Im Web 2.0.” In Working Papers Des KVF NRW, Vol. 3. D{\\\"u}sseldorf, 2015.","apa":"Geierhos, Michaela, Schulze, S., & Baeumer, F. S. (2015). Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0. Working Papers Des KVF NRW, 3.","ama":"Geierhos Michaela, Schulze S, Baeumer FS. Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0. In: Working Papers Des KVF NRW. Vol 3. ; 2015."},"language":[{"iso":"eng"}],"place":"D{\\\"u}sseldorf","title":"Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0.","user_id":"71124","author":[{"full_name":"Geierhos, Michaela","first_name":" Michaela","last_name":"Geierhos"},{"first_name":"Sabine","full_name":"Schulze, Sabine","last_name":"Schulze"},{"full_name":"Baeumer, Frederik Simon","first_name":"Frederik Simon","last_name":"Baeumer"}],"department":[{"_id":"671"}],"publication":"Working Papers des KVF NRW","volume":3,"status":"public","date_created":"2021-10-05T00:04:06Z"},{"user_id":"71124","publication":"Current Approaches in Applied Artificial Intelligence, Lecture Notes in Computer Science","publisher":"Springer International Publishing Switzerland","author":[{"first_name":"Michaela","full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","id":"42496"},{"full_name":" Baeumer, Frederik Simon ","first_name":" Frederik Simon ","last_name":" Baeumer"},{"last_name":" Sabine","full_name":" Sabine, Schulze","first_name":"Schulze"},{"first_name":"Stu{\\ss}","full_name":"Valentina, Stu{\\ss}","last_name":"Valentina"}],"volume":9101,"date_created":"2021-10-05T00:20:17Z","status":"public","intvolume":" 9101","_id":"25413","page":"305-315","year":"2015","citation":{"chicago":"Geierhos, Michaela, Frederik Simon Baeumer, Schulze Sabine, and Stu{\\ss} Valentina. “Filtering Reviews by Random Individual Error.” In Current Approaches in Applied Artificial Intelligence, Lecture Notes in Computer Science, edited by Moonis Ali, Young Sig Kwon, Chang-Hwan Lee, Juntae Kim, and Yongdai Kim, 9101:305–15. Lecture Notes in Computer Science. Switzerland: Springer International Publishing Switzerland, 2015.","apa":"Geierhos, M., Baeumer, Frederik Simon , Sabine, S., & Valentina, S. (2015). Filtering Reviews by Random Individual Error. In M. Ali, Y. S. Kwon, C.-H. Lee, J. Kim, & Y. Kim (Eds.), Current Approaches in Applied Artificial Intelligence, Lecture Notes in Computer Science (Vol. 9101, pp. 305–315). Springer International Publishing Switzerland.","ama":"Geierhos M, Baeumer Frederik Simon , Sabine S, Valentina S. Filtering Reviews by Random Individual Error. In: Ali M, Kwon YS, Lee C-H, Kim J, Kim Y, eds. Current Approaches in Applied Artificial Intelligence, Lecture Notes in Computer Science. Vol 9101. Lecture Notes in Computer Science. Springer International Publishing Switzerland; 2015:305-315.","bibtex":"@inbook{Geierhos_ Baeumer_ Sabine_Valentina_2015, place={Switzerland}, series={Lecture Notes in Computer Science}, title={Filtering Reviews by Random Individual Error}, volume={9101}, booktitle={Current Approaches in Applied Artificial Intelligence, Lecture Notes in Computer Science}, publisher={Springer International Publishing Switzerland}, author={Geierhos, Michaela and Baeumer, Frederik Simon and Sabine, Schulze and Valentina, Stu{\\ss}}, editor={Ali, Moonis and Kwon, Young Sig and Lee, Chang-Hwan and Kim, Juntae and Kim, Yongdai}, year={2015}, pages={305–315}, collection={Lecture Notes in Computer Science} }","mla":"Geierhos, Michaela, et al. “Filtering Reviews by Random Individual Error.” Current Approaches in Applied Artificial Intelligence, Lecture Notes in Computer Science, edited by Moonis Ali et al., vol. 9101, Springer International Publishing Switzerland, 2015, pp. 305–15.","short":"M. Geierhos, Frederik Simon Baeumer, S. Sabine, S. Valentina, in: M. Ali, Y.S. Kwon, C.-H. Lee, J. Kim, Y. Kim (Eds.), Current Approaches in Applied Artificial Intelligence, Lecture Notes in Computer Science, Springer International Publishing Switzerland, Switzerland, 2015, pp. 305–315.","ieee":"M. Geierhos, Frederik Simon Baeumer, S. Sabine, and S. Valentina, “Filtering Reviews by Random Individual Error,” in Current Approaches in Applied Artificial Intelligence, Lecture Notes in Computer Science, vol. 9101, M. Ali, Y. S. Kwon, C.-H. Lee, J. Kim, and Y. Kim, Eds. 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Schulze, and V. Stuß, “Filtering Reviews by Random Individual Error,” in Proceedings of the 28th International Conference on Industrial, Engineering and Other Applications of Applied Intelligent Systems (IEA/AIE 2015), vol. 9101, M. Ali, Y. S. Kwon, C.-H. Lee, J. Kim, and Y. Kim, Eds. Cham, Switzerland: Springer, 2015, pp. 305–315.","short":"M. Geierhos, F.S. Bäumer, S. Schulze, V. Stuß, in: M. Ali, Y.S. Kwon, C.-H. Lee, J. Kim, Y. 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Graz, Austria: ZIM-ACDH; 2015:69-72.","bibtex":"@inproceedings{Geierhos_Bäumer_2015, place={Graz, Austria}, title={Erfahrungsberichte aus zweiter Hand: Erkenntnisse über die Autorschaft von Arztbewertungen in Online-Portalen}, booktitle={DHd 2015: Book of Abstracts}, publisher={ZIM-ACDH}, author={Geierhos, Michaela and Bäumer, Frederik Simon}, year={2015}, pages={69–72} }","mla":"Geierhos, Michaela, and Frederik Simon Bäumer. “Erfahrungsberichte aus zweiter Hand: Erkenntnisse über die Autorschaft von Arztbewertungen in Online-Portalen.” DHd 2015: Book of Abstracts, ZIM-ACDH, 2015, pp. 69–72.","short":"M. Geierhos, F.S. Bäumer, in: DHd 2015: Book of Abstracts, ZIM-ACDH, Graz, Austria, 2015, pp. 69–72.","ieee":"M. Geierhos and F. S. Bäumer, “Erfahrungsberichte aus zweiter Hand: Erkenntnisse über die Autorschaft von Arztbewertungen in Online-Portalen,” in DHd 2015: Book of Abstracts, Graz, Austria, 2015, pp. 69–72."},"place":"Graz, Austria","title":"Erfahrungsberichte aus zweiter Hand: Erkenntnisse über die Autorschaft von Arztbewertungen in Online-Portalen","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"publication_status":"published","date_updated":"2022-01-06T06:51:01Z","oa":"1","language":[{"iso":"ger"}]},{"user_id":"13929","abstract":[{"lang":"ger","text":"Der Erfahrungsaustausch zwischen Patienten findet heutzutage zunehmend im Internet statt. Bewertungsportale wie jameda, DocInsider oder imedo.de bieten Patienten und deren Angehörigen die Möglichkeit, anonym Beschwerden zu äußern oder Weiterempfehlungen auszusprechen. Gleichzeitig ermöglichen diese hunderttausend Individualerfahrungen die Erhebung der Patientenzufriedenheit sowie die Überprüfung bestehender Gerüchte, wie z. B. dass Privatpatienten schneller einen Arzttermin bekommen und weniger Zeit im Wartezimmer verbringen. Die Analyse anonymer Online-Arztbewertungen kann nur dann erfolgreich sein, wenn bei der Interpretation der Patientenerfahrungsberichte berücksichtigt wird, dass behandlungsqualitätsunabhängige Faktoren Auswirkungen auf die subjektive Bewertung und das Beschwerdeverhalten haben. Ein neuer Ansatz ist daher, bedeutende Indikatoren für die Patientenzufriedenheit im Web 2.0 zur Generierung eines detaillierten Erfahrungs- und Patientenstimmungsbildes unter Berücksichtigung demographischer und regionaler Einflüsse zu ermitteln."}],"article_type":"original","volume":18,"date_created":"2018-01-31T09:53:17Z","status":"public","publication":"ForschungsForum Paderborn","author":[{"last_name":"Geierhos","id":"42496","first_name":"Michaela","full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606"},{"last_name":"Schulze","first_name":"Sabine","full_name":"Schulze, Sabine"}],"quality_controlled":"1","publisher":"Universität Paderbon","intvolume":" 18","_id":"1143","page":"14-19","type":"journal_article","year":"2015","citation":{"ieee":"M. Geierhos and S. Schulze, “Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen zur Generierung eines Patientenstimmungsbildes,” ForschungsForum Paderborn, vol. 18, pp. 14–19, 2015.","short":"M. Geierhos, S. Schulze, ForschungsForum Paderborn 18 (2015) 14–19.","bibtex":"@article{Geierhos_Schulze_2015, title={Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen zur Generierung eines Patientenstimmungsbildes}, volume={18}, journal={ForschungsForum Paderborn}, publisher={Universität Paderbon}, author={Geierhos, Michaela and Schulze, Sabine}, year={2015}, pages={14–19} }","mla":"Geierhos, Michaela, and Sabine Schulze. “Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen zur Generierung eines Patientenstimmungsbildes.” ForschungsForum Paderborn, vol. 18, Universität Paderbon, 2015, pp. 14–19.","ama":"Geierhos M, Schulze S. Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen zur Generierung eines Patientenstimmungsbildes. ForschungsForum Paderborn. 2015;18:14-19.","apa":"Geierhos, M., & Schulze, S. (2015). Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen zur Generierung eines Patientenstimmungsbildes. ForschungsForum Paderborn, 18, 14–19.","chicago":"Geierhos, Michaela, and Sabine Schulze. “Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen zur Generierung eines Patientenstimmungsbildes.” ForschungsForum Paderborn 18 (2015): 14–19."},"main_file_link":[{"open_access":"1","url":"https://digital.ub.uni-paderborn.de/download/pdf/2910122?name=2015"}],"title":"Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen zur Generierung eines Patientenstimmungsbildes","publication_status":"published","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"oa":"1","date_updated":"2022-01-06T06:51:01Z","language":[{"iso":"ger"}]},{"user_id":"13929","abstract":[{"lang":"eng","text":"Adopting the concept of “Local Grammars” (M. Gross), which were successfully applied in practice by (Geierhos, 2010) to biographical information extraction in English our project aims to detect, encode, and finally visualize relations between persons. Our corpus consists of the digitised biographical lexicon “Neue Deutsche Biographie (NDB)”, roughly 21.000 biographies in 25 volumes in print since 1953. We developed local grammars and suitable dictionaries to describe interpersonal relations and applied them to the corpus with Unitex 3.1. The local grammars were designed to integrate existing TEI-XML structures in the corpus. Using the ability of local grammars in Unitex to act as transducers we were able to produce XML-Tags and encode semantic information. Based on grammars for personal names and places we described interpersonal relations like to study, predecessors and successors as well as friends and circles. Afterwards we\r\nidentified persons (as given in the authority file or index). Finally we displayed relations on our website in an interactive and dynamic way. Utilizing the Javascript library D3.js we represented named relations between identified individuals as ego centred network graphs."}],"date_created":"2018-01-31T10:10:18Z","status":"public","volume":1399,"publication":"Proceedings of the First Conference on Biographical Data in a Digital World 2015","keyword":["Local Grammar","Relation Extraction","Visualisation"],"author":[{"full_name":"Stotz, Sophia","first_name":"Sophia","last_name":"Stotz"},{"full_name":"Stuß, Valentina","first_name":"Valentina","last_name":"Stuß"},{"full_name":"Reinert , Matthias","first_name":"Matthias","last_name":"Reinert "},{"last_name":"Schrott","first_name":"Maximilian","full_name":"Schrott, Maximilian"}],"publisher":"CEUR-WS.org","conference":{"location":"Amsterdam, Netherlands","start_date":"2015-04-09","name":"Biographical Data in a Digital World 2015 (BD 2015)","end_date":"2015-04-09"},"_id":"1144","intvolume":" 1399","page":"74-80","type":"conference","citation":{"ieee":"S. Stotz, V. Stuß, M. Reinert , and M. Schrott, “Interpersonal relations in biographical dictionaries. A case study,” in Proceedings of the First Conference on Biographical Data in a Digital World 2015, Amsterdam, Netherlands, 2015, vol. 1399, pp. 74–80.","short":"S. Stotz, V. Stuß, M. Reinert , M. Schrott, in: S. ter Braake, A. Fokkens, R. Sluijter, T. Declerck, E. Wandl-Vogt (Eds.), Proceedings of the First Conference on Biographical Data in a Digital World 2015, CEUR-WS.org, 2015, pp. 74–80.","bibtex":"@inproceedings{Stotz_Stuß_Reinert _Schrott_2015, series={CEUR Workshop Proceedings}, title={Interpersonal relations in biographical dictionaries. A case study}, volume={1399}, booktitle={Proceedings of the First Conference on Biographical Data in a Digital World 2015}, publisher={CEUR-WS.org}, author={Stotz, Sophia and Stuß, Valentina and Reinert , Matthias and Schrott, Maximilian}, editor={ter Braake, Serge and Fokkens, Antske and Sluijter, Ronald and Declerck, Thierry and Wandl-Vogt, EvelineEditors}, year={2015}, pages={74–80}, collection={CEUR Workshop Proceedings} }","mla":"Stotz, Sophia, et al. “Interpersonal Relations in Biographical Dictionaries. A Case Study.” Proceedings of the First Conference on Biographical Data in a Digital World 2015, edited by Serge ter Braake et al., vol. 1399, CEUR-WS.org, 2015, pp. 74–80.","chicago":"Stotz, Sophia, Valentina Stuß, Matthias Reinert , and Maximilian Schrott. “Interpersonal Relations in Biographical Dictionaries. A Case Study.” In Proceedings of the First Conference on Biographical Data in a Digital World 2015, edited by Serge ter Braake, Antske Fokkens, Ronald Sluijter, Thierry Declerck, and Eveline Wandl-Vogt, 1399:74–80. CEUR Workshop Proceedings. CEUR-WS.org, 2015.","apa":"Stotz, S., Stuß, V., Reinert , M., & Schrott, M. (2015). Interpersonal relations in biographical dictionaries. A case study. In S. ter Braake, A. Fokkens, R. Sluijter, T. Declerck, & E. Wandl-Vogt (Eds.), Proceedings of the First Conference on Biographical Data in a Digital World 2015 (Vol. 1399, pp. 74–80). Amsterdam, Netherlands: CEUR-WS.org.","ama":"Stotz S, Stuß V, Reinert M, Schrott M. Interpersonal relations in biographical dictionaries. A case study. In: ter Braake S, Fokkens A, Sluijter R, Declerck T, Wandl-Vogt E, eds. Proceedings of the First Conference on Biographical Data in a Digital World 2015. Vol 1399. CEUR Workshop Proceedings. CEUR-WS.org; 2015:74-80."},"year":"2015","title":"Interpersonal relations in biographical dictionaries. A case study","publication_identifier":{"issn":["16130073"]},"publication_status":"published","editor":[{"last_name":"ter Braake","full_name":"ter Braake, Serge","first_name":"Serge"},{"full_name":"Fokkens, Antske","first_name":"Antske","last_name":"Fokkens"},{"full_name":"Sluijter, Ronald","first_name":"Ronald","last_name":"Sluijter"},{"first_name":"Thierry","full_name":"Declerck, Thierry","last_name":"Declerck"},{"first_name":"Eveline","full_name":"Wandl-Vogt, Eveline","last_name":"Wandl-Vogt"}],"department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"date_updated":"2022-01-06T06:51:01Z","language":[{"iso":"eng"}],"series_title":"CEUR Workshop Proceedings"},{"date_updated":"2022-01-06T06:51:01Z","doi":"10.18151/7217324","language":[{"iso":"eng"}],"place":"New York, NY, USA","title":"\"I grade what I get but write what I think.\" Inconsistency Analysis in Patients' Reviews","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"publication_status":"published","publication_identifier":{"isbn":["9783000502842"]},"_id":"1145","conference":{"location":"Münster, Germany","name":"23rd European Conference on Information Systems (ECIS 2015)","start_date":"2015-05-26","end_date":"2015-05-29"},"article_number":"55","type":"conference","year":"2015","citation":{"short":"M. Geierhos, F.S. Bäumer, S. Schulze, V. Stuß, in: ECIS 2015 Completed Research Papers, Elsevier, New York, NY, USA, 2015.","ieee":"M. Geierhos, F. S. Bäumer, S. Schulze, and V. Stuß, “‘I grade what I get but write what I think.’ Inconsistency Analysis in Patients’ Reviews,” in ECIS 2015 Completed Research Papers, Münster, Germany, 2015.","chicago":"Geierhos, Michaela, Frederik Simon Bäumer, Sabine Schulze, and Valentina Stuß. “‘I Grade What I Get but Write What I Think.’ Inconsistency Analysis in Patients’ Reviews.” In ECIS 2015 Completed Research Papers. New York, NY, USA: Elsevier, 2015. https://doi.org/10.18151/7217324.","ama":"Geierhos M, Bäumer FS, Schulze S, Stuß V. “I grade what I get but write what I think.” Inconsistency Analysis in Patients’ Reviews. In: ECIS 2015 Completed Research Papers. New York, NY, USA: Elsevier; 2015. doi:10.18151/7217324","apa":"Geierhos, M., Bäumer, F. S., Schulze, S., & Stuß, V. (2015). “I grade what I get but write what I think.” Inconsistency Analysis in Patients’ Reviews. In ECIS 2015 Completed Research Papers. New York, NY, USA: Elsevier. https://doi.org/10.18151/7217324","bibtex":"@inproceedings{Geierhos_Bäumer_Schulze_Stuß_2015, place={New York, NY, USA}, title={“I grade what I get but write what I think.” Inconsistency Analysis in Patients’ Reviews}, DOI={10.18151/7217324}, number={55}, booktitle={ECIS 2015 Completed Research Papers}, publisher={Elsevier}, author={Geierhos, Michaela and Bäumer, Frederik Simon and Schulze, Sabine and Stuß, Valentina}, year={2015} }","mla":"Geierhos, Michaela, et al. “‘I Grade What I Get but Write What I Think.’ Inconsistency Analysis in Patients’ Reviews.” ECIS 2015 Completed Research Papers, 55, Elsevier, 2015, doi:10.18151/7217324."},"abstract":[{"lang":"eng","text":"Received medical services are increasingly discussed and recommended on physician rating websites (PRWs). The reviews and ratings on these platforms are valuable sources of information for patient opinion mining. In this paper, we have tackled three issues that come along with inconsistency analysis on PRWs: (1) Natural language processing of user-generated reviews, (2) the disagreement in polarity of review text and its corresponding numerical ratings (individual inconsistency) and (3) the differences in patients’ rating behavior for the same service category (e.g. ‘treatment’) expressed by varying grades on the entire data set (collective inconsistency). Thus, the basic idea is first to identify relevant opinion phrases that describe service categories and to determine their polarity. Subsequently, the particular phrase has to be assigned to its corresponding numerical rating category before checking the (dis-)agreement of polarity values. For this purpose, several local grammars for the pattern-based analysis as well as domain-specific dictionaries for the recognition of entities, aspects and polarity were applied on 593,633 physician reviews from both German PRWs jameda.de and docinsider.de. Furthermore, our research contributes to content quality improvement of PRWs because we provide a technique to detect inconsistent reviews that could be ignored for the computation of average ratings."}],"user_id":"42496","publisher":"Elsevier","author":[{"id":"42496","last_name":"Geierhos","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela","first_name":"Michaela"},{"last_name":"Bäumer","id":"38837","first_name":"Frederik Simon","full_name":"Bäumer, Frederik Simon"},{"last_name":"Schulze","first_name":"Sabine","full_name":"Schulze, Sabine"},{"last_name":"Stuß","first_name":"Valentina","full_name":"Stuß, Valentina"}],"quality_controlled":"1","publication":"ECIS 2015 Completed Research Papers","status":"public","date_created":"2018-01-31T10:25:51Z"},{"doi":"10.15501/kvfwp_3","date_updated":"2022-01-06T06:51:01Z","language":[{"iso":"ger"}],"series_title":"Working Papers des KVF NRW","title":"Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0","place":"Düsseldorf, Germany","publication_status":"published","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"intvolume":" 3","_id":"1147","page":"18","citation":{"ieee":"M. Geierhos, S. Schulze, and F. S. Bäumer, Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0, vol. 3. Düsseldorf, Germany: Verbraucherzentrale NRW/Kompetenzzentrum Verbraucherforschung NRW, 2015.","short":"M. Geierhos, S. Schulze, F.S. Bäumer, Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0, Verbraucherzentrale NRW/Kompetenzzentrum Verbraucherforschung NRW, Düsseldorf, Germany, 2015.","mla":"Geierhos, Michaela, et al. Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0. Vol. 3, Verbraucherzentrale NRW/Kompetenzzentrum Verbraucherforschung NRW, 2015, doi:10.15501/kvfwp_3.","bibtex":"@book{Geierhos_Schulze_Bäumer_2015, place={Düsseldorf, Germany}, series={Working Papers des KVF NRW}, title={Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0}, volume={3}, DOI={10.15501/kvfwp_3}, publisher={Verbraucherzentrale NRW/Kompetenzzentrum Verbraucherforschung NRW}, author={Geierhos, Michaela and Schulze, Sabine and Bäumer, Frederik Simon}, year={2015}, collection={Working Papers des KVF NRW} }","ama":"Geierhos M, Schulze S, Bäumer FS. Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0. Vol 3. Düsseldorf, Germany: Verbraucherzentrale NRW/Kompetenzzentrum Verbraucherforschung NRW; 2015. doi:10.15501/kvfwp_3","apa":"Geierhos, M., Schulze, S., & Bäumer, F. S. (2015). Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0 (Vol. 3). Düsseldorf, Germany: Verbraucherzentrale NRW/Kompetenzzentrum Verbraucherforschung NRW. https://doi.org/10.15501/kvfwp_3","chicago":"Geierhos, Michaela, Sabine Schulze, and Frederik Simon Bäumer. Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0. Vol. 3. Working Papers des KVF NRW. Düsseldorf, Germany: Verbraucherzentrale NRW/Kompetenzzentrum Verbraucherforschung NRW, 2015. https://doi.org/10.15501/kvfwp_3."},"type":"working_paper","year":"2015","user_id":"42496","abstract":[{"text":"Der Erfahrungsaustausch zwischen Patienten findet verstärkt über Arztbewertungsportale statt. Dabei ermöglicht die Anonymität des Netzes ein weitestgehend ehrliches Beschwerdeverhalten, von dem das sensible Arzt-Patienten-Vertrauensverhältnis unbeschädigt bleibt. Im Rahmen des vorliegenden Beitrags wurden anonyme Arztbewertungen im Web 2.0 automatisiert ausgewertet, um Einflussfaktoren auf das Beschwerdeverhalten deutscher Patienten zu bestimmen und in der Gesellschaft vermeintlich etablierte „Patienten-Mythen“ aufzuklären. Die Aufdeckung von Irrtümern und Zufriedenheitsindikatoren soll längerfristig dazu dienen, Patientenäußerungen differenzierter zu interpretieren und somit zu einer nachhaltigen Verbesserung der Arzt-Patienten-Beziehung beizutragen.","lang":"ger"}],"date_created":"2018-01-31T11:22:27Z","status":"public","volume":3,"author":[{"first_name":"Michaela","full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","id":"42496"},{"first_name":"Sabine","full_name":"Schulze, Sabine","last_name":"Schulze"},{"last_name":"Bäumer","id":"38837","first_name":"Frederik Simon","full_name":"Bäumer, Frederik Simon"}],"publisher":"Verbraucherzentrale NRW/Kompetenzzentrum Verbraucherforschung NRW"}]