Recombinant Service System Engineering

D. Beverungen, H. Lüttenberg, V. Wolf, Business & Information Systems Engineering (2018).

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Although many methods have been proposed for engineering service systems and customer solutions, most of these approaches give little consideration to recombinant service innovation. Recombinant innovation refers to reusing and integrating resources that were previously unconnected. In an age of networked products and data, we can expect that many service innovations will be based on adding, dissociating, and associating existing value propositions by accessing internal and external resources instead of desi gning them from scratch. The purpose of this paper is to identify if current service engineering approaches account for the mechanisms of recombinant innova- tion and to design a method for recombinant service systems engineering. In a conceptual analysis of 24 service engineering methods, the study identified that most methods (1) focus on designing value propos itions instead of service systems, (2) view service inde pendent of physical goods, (3) are either linear or iterative instead of agile, and (4) do not sufficiently address the mechani sms of recombinant innovation. The paper discusses how these defi- ciencies can be remedied and designs a revised service systems engineering approach that reorganizes service engineering processes according to four design principles. The method is demonstrated with the reco mbinant design of a service system for predictive maintenance of agricultural machines.
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Business & Information Systems Engineering
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Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering. Business & Information Systems Engineering. 2018. doi:10.1007/s12599-018-0526-4.
Beverungen, D., Lüttenberg, H., & Wolf, V. (2018). Recombinant Service System Engineering. Business & Information Systems Engineering. http://doi.org/10.1007/s12599-018-0526-4
@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service System Engineering}, DOI={10.1007/s12599-018-0526-4}, journal={Business & Information Systems Engineering}, publisher={Springer Fachmedien Wiesbaden GmbH}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018}}
Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service System Engineering.” Business & Information Systems Engineering, 2018. doi:10.1007/s12599-018-0526-4.
D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,” Business & Information Systems Engineering, 2018.
Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service System Engineering.” Business & Information Systems Engineering (2018): n. pag. Web.
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