{"publication_status":"published","year":"2011","date_updated":"2022-01-06T06:50:57Z","user_id":"42496","language":[{"iso":"eng"}],"date_created":"2018-01-29T15:10:00Z","extern":"1","status":"public","place":"New York, NY, USA","author":[{"orcid":"0000-0002-8180-5606","first_name":"Michaela","last_name":"Geierhos","id":"42496","full_name":"Geierhos, Michaela"},{"full_name":"Lee, Yeong Su","last_name":"Lee","first_name":"Yeong Su"},{"full_name":"Schuster, Jörg","first_name":"Jörg","last_name":"Schuster"},{"last_name":"Kobothanassi","first_name":"Despina","full_name":"Kobothanassi, Despina"},{"first_name":"Matthias","last_name":"Bargel","full_name":"Bargel, Matthias"}],"title":"A Social Media Customer Service","publisher":"ACM","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"editor":[{"first_name":"Paul ","last_name":"De Bra","full_name":"De Bra, Paul "},{"last_name":"Grønbæk","first_name":"Kaj","full_name":"Grønbæk, Kaj"}],"_id":"1119","conference":{"end_date":"2011-06-09","location":"Eindhoven, The Netherlands","name":"22nd ACM Conference on Hypertext and Hypermedia","start_date":"2011-06-06"},"citation":{"apa":"Geierhos, M., Lee, Y. S., Schuster, J., Kobothanassi, D., &#38; Bargel, M. (2011). A Social Media Customer Service. In P. De Bra &#38; K. Grønbæk (Eds.), <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>. New York, NY, USA: ACM.","bibtex":"@inproceedings{Geierhos_Lee_Schuster_Kobothanassi_Bargel_2011, place={New York, NY, USA}, title={A Social Media Customer Service}, booktitle={Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia}, publisher={ACM}, author={Geierhos, Michaela and Lee, Yeong Su and Schuster, Jörg and Kobothanassi, Despina and Bargel, Matthias}, editor={De Bra, Paul  and Grønbæk, KajEditors}, year={2011} }","ama":"Geierhos M, Lee YS, Schuster J, Kobothanassi D, Bargel M. A Social Media Customer Service. In: De Bra P, Grønbæk K, eds. <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>. New York, NY, USA: ACM; 2011.","chicago":"Geierhos, Michaela, Yeong Su Lee, Jörg Schuster, Despina Kobothanassi, and Matthias Bargel. “A Social Media Customer Service.” In <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>, edited by Paul  De Bra and Kaj Grønbæk. New York, NY, USA: ACM, 2011.","short":"M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanassi, M. Bargel, in: P. De Bra, K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, ACM, New York, NY, USA, 2011.","ieee":"M. Geierhos, Y. S. Lee, J. Schuster, D. Kobothanassi, and M. Bargel, “A Social Media Customer Service,” in <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>, Eindhoven, The Netherlands, 2011.","mla":"Geierhos, Michaela, et al. “A Social Media Customer Service.” <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>, edited by Paul  De Bra and Kaj Grønbæk, ACM, 2011."},"publication":"Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia","type":"conference"}